Cortelco 2750 manual

OWNER’S IN STRUCTION MANUAL Four Line Auto-Attendant/Answering System MODEL 2750 2750 User Guide V ersion 1.3[...]

T able of Contents W e want you to know a ll about your new T elephone.................................................................... ..1 2750 FEA TURE LIST....................................................................................................... .. ... ... ... .. .2 IMPOR T ANT SAFETY INSTRUCTIONS.................................[...]

3. MEMOR Y SETTINGS..............................................................................................................18 3.1. Memory Features.................................................................................................. ... ... .. ... ..18 3.1.1. Storing a hyphen into memory............................................[...]

5.2.10. T urn Off the Auto Attendant on One or More Lines.................... .. ... ... ... .. ... ... ... .. ..29 5.2.1 1. Choosing the Zero-Out Action................................................................................ 29 5.2.12. All T ransfer Feature................................................................................. ..[...]

6.14.2. T oll Restriction Removal (Singl e Station).......................................................... ... 37 6.15. T imer.......................................................................................................................... ... .. .37 6.15.1. Elapsed Call T i me............................................................[...]

7.3. T o Repeat an Auto Attendant OGM.............................................................................. .. ...44 8. USING ST ANARD TELEPHONES.............................................................................. .. ... ... ... 44 8.1. Line Status and Calls on Hold..................................................................[...]

THANK YOU FOR PURCHASING THE 2750 Four Line Auto-Attendant/Answering T elephone W e want you to know all about your new T ele phone. How to install it, the features it provides, and the services you can expect from its use. W e have included this information in your Owner ’ s Instruction Manual. The 2750 is one of our new Series 7 T elephones. It[...]

2750 FEA TURE LIST EXP ANDABLE UP T O 16 PHONES - All telephones are compatible with each other and can acco mmodate up to 4 lines. Y ou can have up to 16 phones working together . FULL-FEA T URED INTERCOM - Call any other phone in your s y ste m with ease. Y ou can even answer intercom calls "hands-free" via speakerphone. P AGING - Make [...]

caller ID list can be dialed at the touch of a button. NEW CALL LAMP/ VISUAL MESSAGE W AITIN G INDICA TOR - See at a glance whether you have received any new calls since you last viewed your caller list. La mp also indicates any new messages in your T elephone Co mpany voice mailbox. This lamp is both FSK and stutter dial tone co mpatible, and can [...]

PLEASE READ BEFORE INST ALLING AND USING YOUR NEW TELEPHONE EQUIPMENT . IMPOR T ANT SAFETY INSTRUCTIONS Always follow basic safety precautions when using your telephone equipment to reduce the risk of fire, electrical shock, and injur y . 1. Read and understand all instructions in the Owner ’ s Instruction Manual. 2. Read all warnings and follow [...]

1. UNP ACKING AND INST ALLA TION 1.1. Box Contents The following items should be packed with your 2750. Please cont act your dealer if an y of them is missing. 2750 Phone (Main Body) 1 pcs Handset 1 pcs Handset Cord (Coiled Cord) 1 pcs Line Cord 7ft 2 pcs Short Line Cord 7” 1 pcs Desk Stand 1 pcs Power Adapter (Tr ansformer 9VDC 500 ma) 1 pcs Qui[...]

1.2. T elephone Part Identification 1 T elephone Base 10 VM Buttons (See below) 19 Redial Button 2 Handset Cradle 1 1 Line Buttons 20 Headset Button 3 Menu Button 12 Intercom Button 21 Hold Button 4 Delete Button 13 2.5mm Headset Jack 22 Key Pad Buttons 5 Review Up/Down Btn 14 Conference Button 23 V olume Up Button 6 Message Lamp 15 Page Button 24 [...]

1.3. INST AL LA TI ON 1.3.1. Identify Y ou r Existing W iring System For you to properly connect your 2750 4-Line T e lephone to an existing wiring s y ste m, it is important that you understand its configuration. The following are the most common multiple line situations. They consist of either one or both types of standard telephon e jacks: The R[...]

1.3.7. Assign a Station Numb er Station 01 must be the first number assigned . Station 01 is required for programming select features on the 2750. Refer to Section 2.1 for detailed instructions on ass igning a station number . 1.3.8. Connect C ords to T elephone If the wall jack is labeled Lines 1 & 2, connect the short telephone line cord to t[...]

1.3.10. V e rify Proper Installation The following procedure should be used at each telephon e to check for proper installation. Also use this procedure an y time y ou are experiencing difficulty . The phone must be connected to the AC power supply , line 1 must be connected to the lin e 1 jack, and the phone must have been assigned an intercom sta[...]

f. Use the dial pad numbers to enter the name for the desired station. g. Press the soft key under SA VE . Repeat steps “a” through “g” for an y additional stations you wish to name. The table below shows which dial pad numbers to press for all the different letters and special characters. Note that you can press the 0, *, and # buttons if [...]

2.3.1. T o Set Connections /Configuration a. Press MENU . The display will read “ Phone Setting . ” b. Press the soft key under ENTER. c. Press the DOWN ARROW repeatedly until the display reads ” Line T ype. ” d. Press the soft key under ENTER . The display will show the curr ent l ine setting for Line 2. e. Press the soft key under CHANGE [...]

2.5. Ringer Configuration The ringers for each outside line are controlled ind ividually at each telephone. There are three possible settings for each line ringer: RINGER ON : The line will ring normally . DELA YED RING : The line will start ringing after 20 seconds. Thi s is useful for an office where the phone is normall y answered at a central l[...]

b. Y ou ma y want to assign a particular line the same distinctive ring at all of the stations. For example, if line 3 were the customer service line, you may assign line 3 the same distinctive tone at all the telephones so ever ybody can easily tell when this line is ringing. c. Y ou ma y want give all of the lines at your telephone the same disti[...]

2.7. Automatic Line Selection This feature allows you to choose which line w ill be selected automaticall y when y ou lift the handset or press the SPEAKER button. Y ou ma y choose any of the outside lines or the Intercom line. If your chosen line is in-use, the telephone w ill automatically select the next available line. 2.7.1. T o Set Autom atic[...]

2.8.2. T urning toll restriction on/off at a particular telephone: Note: After setting a station’ s res trictions, its toll restriction is automat ically ON. In the future, you may temporaril y override its toll restriction or turn its toll restriction off for a longer period without affecting the settings stored in the telephone. 2.8.2.1. T o se[...]

In addition to setting specific restrictions at a particular phone, you may completel y restrict any or all of the lines at a particular station. That station will not be able to make an y outgoing calls on the restricted lines, with the exception of the allowed numbers at that station and calls to “ 91 1”. How ever , the station can still rece[...]

2.9.1. T o Change the Privacy S etting At Station #01: a. Press MENU . The display will read “ Phone Setting ” b. Press the DOWN ARROW repeatedly until “ Advanced Setting ” appears in the displa y . c. Press the soft key under ENTER. d. Press DOWN ARROW repeatedly until “ System Privacy ” appears in the displa y . e. Press the soft key [...]

2.1 1.1. T o enter HOME, LOCAL, and “1 PLUS 7” area codes a. Press MENU . The display will read “ Phone Setting ” b. Press the soft key under ENTER c. Press DOWN ARROW until “ Area Codes ” appears in the display d. Press the soft key under ENTER . The HOME area code setting will be displayed. e. Press the soft key under CHANGE to change[...]

3.1.6. Storing a Caller ID number into memory T o store a caller ID number into memory , press CALLS. Y ou ma y then press the UP or DOWN key to scroll through the Caller ID list to s elect a Caller ID to save. Press the Director y key (#) and press Y es to save or No to cancel when the desired nu mber is displayed. 3.2. T o store a personal dir ec[...]

c. Press Down Arro w repeatedl y until “ Centrex Prefix ” appears in the displa y d. Press the soft key under ENTER . The display will show the currently stored Centrex prefix, or indicate“ XXXXXXX ” if none has been stored. e. Press the soft key under CHANGE f. Enter the desired Centrex prefix, up to seven digits. g. Press the soft key und[...]

4. MISCELLANEOUS SETTINGS 4.1. T ime and Date a. Press MENU . The display will read “ Phone Setting .” b. Press the DOWN ARROW repeatedly until “ T im e/Date Set ” appears in the displa y c. Press the soft key under ENTER . The display will show the currently set time d. Press the soft key under CHANGE e. Enter the time as instructed in the[...]

4.3. Caller ID on Call W aiting (CIDC W) Sensitivity If your 2750 does not respond correctly to CIDCW signals, it may be necessary to adjust the sensitivit y . a. Press MENU , b. Press the soft key under ENTER c. Press DOWN ARROW repeatedly . “ CIDCW : High Sens ” or “ CIDCW : Low S ens ” appears in the display d. Press the soft key under C[...]

5. ANSWERING SYSTEM 5.1. Setting Answering Option The 2750 will function as an Answering M achine or as an Auto-Attendant. The answering system can store typically 60 minutes of incoming messages, memos and OGMs. If the answering system is full and cannot store any more messages, the displa y will show the message “Memory Full!” 5.1.1. Answ eri[...]

5.1.2.3. Changing your OGM. Follow steps in 5.1.2. and the newl y recorded OGM will automatically replace the old one. 5.1.3. Setting Y our T elephone's Pickup Delay The Pickup Delay setting determines how long the phone will ring before picking up an incoming call, or a call transferred to it. NOTE: T urning T oll Saver ON at this phone, will[...]

5.1.6. Rem ote Code The Remote Code will allow you to remotel y check your Answering System from a distant location. Until you set your Remote Code, the code w ill be the one set at the factory , which is “1234”. Whe n your OGM starts playing, enter your Remote Code. Then enter the remote commands to access various features (See 7.1.12). When y[...]

5.2.1. Set up the A uto Attendant a. Press MENU b. Press DOWN ARROW repeatedly until “ Answer Setting ” appears in the displa y . c. Press the soft key under ENTER . “ Ans System: OFF ” will appear in the displa y . d. Press the soft key under CHANGE repeatedly until “ Ans System : AA ” will appear in display . e. Press MENU to exit Whe[...]

5.2.4. Record y our Auto Attendant Zero-Out (OGM) This is the message you want your callers to hear if they press “0” while listening to the Auto Attend ant Message. a. Press MENU b. Press DOWN ARROW repeatedly until “ Answer Setting ” appears in the displa y . c. Press the soft key under ENTER . “ Ans System: ON ” will appear in the di[...]

5.2.7. Setting More Tha n One Phone as an Auto A ttendant Y ou ma y wish to set more than one phone as an Auto Att endant to act as a back up for when your primary Auto Attendant is bus y . If you choose to have an additional Auto A ttendant on your system, then you must be sure to set your primar y Auto Attendant with the shortest Auto Attendan t [...]

5.2.10. T urn Off the Auto Attendant on One or Mor e Lines Y ou ma y wish to turn the Auto Attendant OFF on one or more l ines. For example, you may have a personal line that you do not want answered b y the Auto Attendant. T o do this follow the steps of 5.2.9 and keep pressing the Change Button until the OGM is O FF . 5.2.1 1. Choosing the Zer o-[...]

g. Press the soft key under ENTER , “ L1 NIGHT MSG:ON ” will appears in th e display h. Press DOWN ARROW until the desired Line is displayed. i. Pre ss the soft ke y under CHANGE to either turn OFF or ON. j. Pre ss MENU to exit. 5.2.15. T ransfer Direct to V o ice Mail While listening to the Auto Att endant OGM, the caller may dial “8” foll[...]

6. TELEPHONE OPERA TION 6.1. Making and Answering Calls When you lift the handset to make a call, the phone s elects a line according to its automatic line selection setting. If you lift the handset while your phone is ringing, your phone will automatically select the ringing line. Y ou can also use the speakerphone to make or answer a call or a pa[...]

button at any time to return to your original call and disconnect the second call. If you wish to keep the second call, you must remember to place it on hold before returning to the original call. Y ou can sw itch between lines as much as you want during the course of a call. Always remember to place your current call on hold before seizing another[...]

6.5.2. Blind T ransfer a. Press the T RANSFER button. b. Dial the desired two-digit station number to transfer the call to that station. If the desired station does not answer , it will stop ringing after one minute. T o re-engage the call press the flashing LINE button. The call can be answered at any telephone by pressing the flashing LINE button[...]

The call record will show the Caller Na me, Call Number , Line Number , Date , and T ime of call. 6.6.3.2. Dialing Calls Follow the instructions in Section 6.6.3.1 for viewing the ca ller list. Once the desired number is displayed, lift your handset, press SPEAKER , HEADS ET , or a LI NE button to dial the number . Before dialing, you ma y press th[...]

6.7.3. Speakerphone While the speakerphone is activated, press the up and down V OLUME buttons to set desired speakerphone volume. 6.7.4. Intercom Speaker While using the intercom or receiving a page, press the up and down V OLU ME buttons to set desired intercom speaker volume. The speaker volume levels for the intercom and for outside calls are i[...]

For this feature to operate correctl y , severa l items must be set correctl y . Y ou must be subscribed to V oice Mail from the telephone company . The message signaling must arrive on the correct line, and the phone must be set for the correct t ype of message waiting. Message signals are sent b y the T elephone Company in one of two wa y s: FSK [...]

T o reserve a line a. Press HOLD . b. Press the desired LINE button. The line indicator will turn from red to orange. T o cancel Line Reserve press the LINE button again. The line indicator will turn from orange back to red. If you do not go off-hook within 15 seconds after you are alerted, the line will become free again for others to use. Line Re[...]

6.15.2. Ti mer Reset Press the up arrow (^)button, which is found directl y below the display . 6.15.3. Elapsed Call T ime (Previous Calls) While the phone is on-hook and idle, press REDIAL . The display will show the elapsed time of the previous call, along with its time and date. Us e the right arrow button under the display to view the lengths o[...]

Note: If the intercom line is bus y or the called station is set to DO NOT DISTURB , y ou w ill hear a no action tone. 6.20.1. Interco m w hile Idle a. Press INTCM. b. Dial the two-digit station number of the station you wish to inter com. c. T o end the conversation, hang up or press SPEAKER or HEADSET button. 6.20.2. Interco m w hile on an Outsid[...]

6.21.2. All Page The All Page feature enables you to ma ke announcements through all of the other 2750/2740 stations. When you make an All Page, your announcement, preceded by a double paging alert tone, will be heard at all the phones that are not in use and do not have their DO NOT DI STURB or BLOCK P AGE activated. T o perform an All Page: a. Pr[...]

7. USING YOUR TELEPHONE'S ANSWERING SYSTEM. The 2750 supports two types of V oice Mail/V oice Answering. W e support external class V oice Mail service and the internal Answering S ystem. The internal Answering System supports up to 60 minutes of incoming and out going messages. It will light two red LED's above the Display and will also [...]

7.1.4. Repeat a Message During message playback, press the REPEA T button to return to the beginning of the current mess age. If you wish to go to the beginning of the previous message, press the REPEA T button quickly a second time. 7.1.5. Skip to the next Mess age During message playback, press the SKIP button to skip to the next message. 7.1.6. [...]

7.1.13. Erasing Messages 7.1.13.1. T o Erase A Message While listening to the message, press the ERASE button. The voice will sa y “ Erased ” as a confirmation that the message is erased. 7.1.13.2. T o Erase All Messages During message playback, press the ERASE button and keep it depress ed for 5 seconds, until you hear the voice say “ All Me[...]

7.3. T o Repeat an Auto A ttendant OGM While listening to an Auto A ttendant OGM, the caller can press “9” to repeat the main menu. Y ou may want to include the phrase “ to repeat this message, dial 9”. If you have recorded AA OGM 2 – 8 messages, they can be repeated b y dialing the number of the message again. 8. USING ST ANARD TELEPHONE[...]

9. BA TTERIE S Y our 2750 tel ephone uses AC power from a standard wall outlet. As long as the telephone is connected to a wall outlet, it will operate using the AC power . Please remember to plug you r telephone into a wall outlet that is not controlled by a wall switch. The 2750 uses 3 A AA batteries for backup power . These batteries fit into a [...]

APPENDIX A Menu T ree TOP LEVEL PHONE SETTING ANSWER SETTINGS MEMOR Y SETTINGS TIME/DA TE SET ADV ANCED SETTINGS Phone Settings MENU OPTION SUB MENU D EF AUL T A V AILABLE OPTIONS/COMMENT Station # None Do Not Disturb N Ringer Settings L1 Ringer ON On/Dela y /Off L2 Ringer ON On/Dela y /Off L3 Ringer ON On/Dela y /Off L4 Ringer ON On/Dela y /Off Of[...]

MENU OPTION SUB MENU DEF AUL T A V AILABLE OPTIONS/COMM ENT Local Code 5 None Three Digits Local Code 6 None Three Digits 1 Plus 7 Code 1 N one Thr ee Digits 1 Plus 7 Code 2 N one Thr ee Digits 1 Plus 7 Code 3 N one Thr ee Digits 1 Plus 7 Code 4 N one Thr ee Digits 1 Plus 7 Code 5 N one Thr ee Digits 1 Plus 7 Code 6 N one Thr ee Digits Caller ID St[...]

Answer Settings MENU OPTIONS SUB MENU DEF AUL T A V AILABLE OPTIONS/COMMENT Ans System OFF OFF/ON OGM Setup Ans OGM AA Day OGM AA Night OGM AA Zero-Out OGM Pickup Dela y 5 1,2,3,4,5,6,7 AA Dela y 2 0,1,2,3,4,5,6,7,8 T oll Saver OFF OFF/ON Message Length Unlimited Unlimited/1 MINUTE/ANNC ONL Y Night T i mer Set Start '05:00 PM End '09:00 A[...]

MENU OPTIONS SUB MENU DEF AUL T A V AILABLE OPTIONS/COMMENT Zero Out Action R ING STN #01 RING STN 01,02,03,04,05,06,07,08,09,10,1 1,12,13,14 ,15,16, GLOBAL RING #30, 31,32,33,34,35,36,37,38, DISALLOW Centrex T rnf OFF OFF/ON Memory Settings MENU OPTIONS SUB MENU DEF AUL T A V AILABLE OPTIONS/COMMENT Select Location # sign for Personal Director y ,[...]

APPENDIX B Installation W orks heet 50 2750 User Guide V ersion 1.3 I N ST ALL AT I O N WO RK SH EET N O TE: LIN E 1 M U S T B E C OM M O N TO ALL SY STEM SETS St ation T y pe L ine 1 T e l# __ __ __ _ St ation 01 C o mmon C ommo n o r P riv a t e C o mmon or P r iv a te C o mmo n or Priv ate St ation 02 C o mmon C ommo n o r P riv a t e C o mmon o[...]

APPENDIX C T oll Restriction W ork sheet 51 2750 User Guide V ersion 1.3 T o l l Re s trictio n W o rkshe e t T o ll re s t ricti o n n u mbe rs ar e s et ind iv idu ally at ea c h s t a tion , s o t he re st r ic t io ns c an v ar y f r o m ph o ne t o ph on e . Some examp les of c o mmon re s t rict ion s : “ 1” = t o r est r ic t all nu mb e[...]

APPENDIX D T rouble Shooting Guide 52 2750 User Guide V ersion 1.3 T R O U BLE S H O O T IN G G U IDE N o D is p lay or La mps N o D ial T o n e Pre s s sof t k e y “C ha n g e ” t o ass ig n this t e lep ho n e a s t atio n nu mb e r . T h e I n t e r c o m do e s no t w o r k o r o r T h e r e is a d el ay in ge tt ing dia l t on e o r C ro s[...]

FCC INFORMA TION This equipment complies with Part 68 of the FCC rules. On the base of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalenc e number (REN) for this equipment. If requested, this information must be provided to the telephone compan y . The FCC requires that you connect yo[...]

TELEPHONE REP AIR DO NOT A TTEMPT T O REP AIR THIS PRODUCT YOURSELF . T elephones manufactured by COR TELCO must be returned to us for repair . Y ou can return your telephone to COR TELCO for repair or replacement in accordance with our LIM ITED W ARRAN TY . COR TELCO warrants THIS PRODUCT against defects in material and work manship in accordance [...]

LIMITED W ARRA NTY If you purchased this product new in the U.S. or Puerto Rico, C OR TEL CO warrants it against defects in material and workmanship for a period of one (1) year from the date of original purchase. This warranty is in lieu of all other express warrant ies. During the warranty period, COR TELCO agrees to repair or , at its option, re[...]