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Dell C1100 manual

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Table of contents for the manual

  • Page 1

    Dell™ PowerEdge™ C1100 Sy stems Hardware Owner’ s Manual Regulatory Model CS24-TY book.book Page 1 Tuesday , February 26, 2013 11:3 3 AM[...]

  • Page 2

    Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make b etter use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WAR N IN G: A WARNING indicates a potential for property damage, personal injury , or death. ______________ ______ [...]

  • Page 3

    book.book Page 3 Tuesday , February 26, 2013 11:3 3 AM[...]

  • Page 4

    book.book Page 4 Tuesday , February 26, 2013 11:3 3 AM[...]

  • Page 5

    Contents 5 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . 13 Accessing Sy stem Feat ures During Startup . . . . . . . 13 Front-Panel Features and Indicators . . . . . . . . . . 14 Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 18 Back-Panel Features and Indicators . . . . . . . . . . 19 NIC Indicator Codes . . . . . .[...]

  • Page 6

    6 Contents Processor Settings . . . . . . . . . . . . . . . . . 38 Sy stem Memory Settings . . . . . . . . . . . . . . 38 Advanced Menu . . . . . . . . . . . . . . . . . . . . . 38 Processor Configuration . . . . . . . . . . . . . . 38 Memory Configuration . . . . . . . . . . . . . . . 40 IDE Configuration . . . . . . . . . . . . . . . . . . 40 Sup[...]

  • Page 7

    Contents 7 Installing a Hard Drive Into a Hard-Drive Carrier . . . . . . . . . . . . . . . . . . . . . . . 53 Removing a Hard-Drive Carrier . . . . . . . . . . . 54 Installing a Hard-Drive Carrier . . . . . . . . . . . 54 Opening and Closing the Sy stem . . . . . . . . . . . . 55 Opening the Sy stem . . . . . . . . . . . . . . . . 55 Closing the Sy[...]

  • Page 8

    8 Contents RAID Battery (Optional) . . . . . . . . . . . . . . . . . 73 Removing a RA ID Battery . . . . . . . . . . . . . . 73 Installing a RAID Battery . . . . . . . . . . . . . . 73 Integrated Storage Controller Cards . . . . . . . . . . . 75 Removing the Integrated Storage Controller Card . . . . . . . . . . . . . . . 75 Installing the Integrat[...]

  • Page 9

    Contents 9 Control Panel (Optional) . . . . . . . . . . . . . . . . . 91 Removing the Control Panel . . . . . . . . . . . . 91 Installing the Control Panel . . . . . . . . . . . . . 92 Control Panel Asse mbly (Optional) . . . . . . . . . . . 92 Removing the Control Panel Assembly . . . . . . . 92 Installing the Control Panel Assembly . . . . . . . [...]

  • Page 10

    10 Contents T roubleshooting the Sy stem Battery . . . . . . . . . . 104 T roubleshooting Power Supplies . . . . . . . . . . . 105 T roubleshooting Sy stem Cooling Problems . . . . . . 106 T roubleshooting a Fan . . . . . . . . . . . . . . . . . 106 T roubleshooting Sy stem Memory . . . . . . . . . . . 107 T roubleshooting a Hard Drive . . . . . . [...]

  • Page 11

    Contents 11 6 Getting Help . . . . . . . . . . . . . . . . . . . . . . 123 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 123 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 book.book Page 11 Tues day, February 26, 2013 11:33 AM[...]

  • Page 12

    12 Contents book.book Page 12 Tues day, February 26, 2013 11:33 AM[...]

  • Page 13

    About Y our Sy stem 13 1 About Y our Sy stem Accessing Sy stem Features During Startup The following keystr okes pro vide access to system features during startup. Key stroke Description <F2> Enters the System Setup progra m. See "Start Menu" on page 35. <F11> Enters the BIOS Boot Manager . See "System Setup Options at Bo[...]

  • Page 14

    14 About Y our Sy stem Front-Panel Features and Indicators Figure 1-1. Front-Panel Features —3.5-Inch Hard-Drive Sy stem Item Indicator , Button, or Connector Icon Description 1 Reset button Restarts the system while the system is powered on. 2 Service LED Lights when the BMC port is on and blinks when ther e is traffic on the BMC port. 3 Etherne[...]

  • Page 15

    About Y our Sy stem 15 6 System identification indicator/button The system identification button can be used to locate a particular system and system board w ithin a rack. When the button is pushed, the blue system status indicators on the front and the back blink until the button is pushed again. 7P o w e r - o n indicator/power button The power -[...]

  • Page 16

    16 About Y our Sy stem Figure 1-2. Front-Panel Features —2.5-Inch Hard-Drive Sy stems Item Indicator , Button, or Connector Icon Description 1 Hard drives Up to ten hot-swappable 2.5-inch hard drives. 2 Ethernet co nnectors 1 and 2 Lights green when a connection is made to the NIC port, blinks when there is traffic on the NIC port. 3 System ident[...]

  • Page 17

    About Y our Sy stem 17 4P o w e r - o n indicator/power button The power - on indicator lights when the system powe r is on. The power button controls the DC power supply output to the system. NOTE: When powering on the sy stem, the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory [...]

  • Page 18

    18 About Y our Sy stem Hard-Drive Indicator Patterns Figure 1-3. Hard-Drive Indicators T able 1-1. Hard Drive Indicators—On-Board SA T A Ports 1 hard-drive activity indicator (green) 2 hard-drive status indicator (green and amber) Drive-Activity Indicator/Dri ve-Status Indicator Condition Off/Off No drive Steady gree n/Off No access Steady gree n[...]

  • Page 19

    About Y our Sy stem 19 Back-Panel Features and Indicators Figure 1-4. Back-Panel Features Steady green /Blinks green Drive is present or in idle stage Steady amber/Off Drive failed Steady amber/Steady green Drive rebuilding Item Indicator , Button, or Connector Icon Description 1 P ower supply 650 W 2 P ower LED Lights green wh en the power supply [...]

  • Page 20

    20 About Y our Sy stem NIC Indicator Codes Figure 1-5. NIC Indicators T able 1-3. NIC Speed Indicator Codes 7 USB connectors (2) Connects USB devices to the system. The ports are USB 2.0-compliant. 8 KVM over IP P ort Dedicated management port. 9 Ethe rne t connec tor s (2) Embedded 10/100/1000 NIC conne ctor . 10 Mez zanine-card cover Remove this [...]

  • Page 21

    About Y our Sy stem 21 T able 1-4. NIC Indicator Codes—BMC T able 1-5. NIC Speed Indicator Codes (KVM Over IP Port) Power and Sy stem Board Indicator Codes The LEDs on the system front and ba ck panel display error codes during system startup. System s with 2.5-inch or 3.5-inch hard drives share the same LEDs on the front and back panel. T able 1[...]

  • Page 22

    22 About Y our Sy stem T able 1-7. Sy stem Identification Indicators T able 1-8. Power Indicator Codes T able 1-9. Fault Indicator Codes Sy stem Identification Indicator Condition Steady blue IPMI using chassis identify command on or ID button press ident ification on. Blinks blue blinking Only IPMI using chassis identify command blink on. Blue off[...]

  • Page 23

    About Y our Sy stem 23 POST Error Codes Code Log in BMC Error Message Corrective Action 0000 Y es Timer Error Remove A C power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 123. 0003 Y es CMOS Battery Low See "T roubleshooting the System Battery" on page 104. 0004 Y es C[...]

  • Page 24

    24 About Y our Sy stem 0040 Y es Refresh timer test failed Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 123. 0041 Y es Display memory test failed Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help&q[...]

  • Page 25

    About Y our Sy stem 25 0049 Y es Unknown BIOS error . Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 123. 004A Y es Unknown BIOS error . Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on pag[...]

  • Page 26

    26 About Y our Sy stem 0082 Y es Secondary Master Drive - A T API Incompatib le See "T roubleshooting a Hard Drive" on page 109. 0083 Y es Secondary Slave Drive - A T API Incompatib le See "T roubleshooting a Hard Drive" on page 109. 0101 Y es W arning! This system board does not support the power requir ements of the installed [...]

  • Page 27

    About Y our Sy stem 27 0122 Y es Thermal F ailure detected by PROCHOT#. Ensure that the processor heat sinks ar e properly installed. See "T roubleshooting Processors" on page 112 and "T roubleshooting System Cooling P roblems" on page 106. 0123 Y es Thermal F ailure detected by PROCHOT#. Ensure that the processor heat sinks ar [...]

  • Page 28

    28 About Y our Sy stem 0151 Y es Processor failed BIST Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 123. 0152 Y es Processor failed BIST Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on p[...]

  • Page 29

    About Y our Sy stem 29 0161 Y es P rocessor missing microcode A BIOS update is r equired. If the problem persists, see "Getting Help" on page 123. 0162 Y es P rocessor missing microcode A BIOS update is r equired. If the problem persists, see "Getting Help" on page 123. 0163 Y es P rocessor missing microcode A BIOS update is r e[...]

  • Page 30

    30 About Y our Sy stem 0182 Y es BIOS does not support curr ent stepping Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system’s Getting St arted Guide . 0183 Y es BIOS does not support curr ent stepping Ensure that your processors match and conform to the type descri[...]

  • Page 31

    About Y our Sy stem 31 0196 Y es CPUID, P rocessor Model are different Ensure that your processors match and conform to the type described in the processor technical specifications outlined in y our system’s Getting Started Guide . 0193 Y es CPUID, P rocessor stepping are different Ensure that your processors match and conform to the type describ[...]

  • Page 32

    32 About Y our Sy stem 0405 Y es AHCI P ort5 HDD Error See "T roubleshooting a Hard Drive" on page 109. 5120 Y es CMOS cleared b y jumper Reset password. See "Jumper Settings" on page 116. If the problem persists, see "Getting Help" on page 123. 5121 Y es P assword cleared by jumper Reset password. See "Jumper Set[...]

  • Page 33

    About Y our Sy stem 33 Beep Codes The following table describes the beep codes that are used in boot block: 8301 Y es Not enough space in Run t i m e a r ea ! SMBIOS data will not be availa ble. See "T roubleshooting System Memory" on page 107. If the problem persists, see "Getting Help" on page 123. 8302 Y es Not enough space i[...]

  • Page 34

    34 About Y our Sy stem Post Beep Codes Other Information Y ou May Need WAR N IN G: See the safety and regulatory info rmation that shipped with your sy stem. Warranty information may be included within this document or as a separate document. The Getting Started Guide provides an overview of rack installation, system features, setting up your syste[...]

  • Page 35

    Using the Sy stem Setup Program 35 2 Using the Sy stem Setup Program Start Menu The system employs the latest AMI Core BIOS, which is stored in the Flash memory . The Flash memory supports the Plug and Play specification , and contains a BIOS Setup program, th e P ower-On Se lf - T est (POST) routine, and the PCI auto-configuration utility . This s[...]

  • Page 36

    36 Using the Sy stem Setup Program Sy stem Setup Options at Boot Y ou can initiate Setup by pr essing <F2> during POST . Console Redirection The console redirection allows a remote user to diagnose an d fix problems on a system, which has not successfully booted the operating system. The centerpiece of console redir ectio n is the BIOS Consol[...]

  • Page 37

    Using the Sy stem Setup Program 37 Main Menu The main menu displays information about your syst em board and BIOS. Main Screen Figure 2-1. Sy stem Setup Program Main Screen NOTE: The options for the Sy stem Setup program change based on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed under their respective options in [...]

  • Page 38

    38 Using the Sy stem Setup Program Processor Settings Sy stem Memory Settings Advanced Menu This option displa ys a table of items that defines advanced information about your system. WAR N IN G: Making incorrect settings to items on these pages may cause the sy stem to malfunction. Unless you hav e the experience in adj usting these items, it is r[...]

  • Page 39

    Using the Sy stem Setup Program 39 Max CPUID V alue Limit ( Disabled default) Enable this option to limit the maximum CPUID input value to 03h when qu eried, ev en if the processor supports a higher CPUID input va lue. NOTE: This feature is disabled for Windows ® XP Intel ® processors from Pentium™ Pro onwards, except Intel Pentium 4, that have[...]

  • Page 40

    40 Using the Sy stem Setup Program Memory Configuration IDE Configuration Option Description Current Memory Fr e q u e n c y ( 1066 MHz default) Displays the current memory fr equency Memory T u rbo Mode ( Disabled default) Displays the memory turbo mode. Memory F requency ( Aut o default) F orces a DDR3 frequency slower than the common tck detecte[...]

  • Page 41

    Using the Sy stem Setup Program 41 Super IO Configuration USB Configuration PCI Configuration Option Descriptio n Serial P ort1 Address ( 3F8/IRQ4 default) Assigns the I/O address and IRQ for the first onboard serial port. Serial P ort2 Address ( 3F8/IRQ4 default) Assigns the I/O address and IRQ for the second onboard serial port. Option Descriptio[...]

  • Page 42

    42 Using the Sy stem Setup Program PCI-E SLOT Option Rom ( Enabled default) Enables or disables add-on car d option rom. PCI-E Connector Option Rom ( Enabled default) Enables or disables board to boar d PCI-E connector option rom. NIC1 Mac Address Displays the NIC1 MAC addr ess. NIC2 Mac Address Displays the NIC2 MAC addr ess. Current QPI F requenc[...]

  • Page 43

    Using the Sy stem Setup Program 43 Boot Menu Boot Settings Configuration Option Descriptio n Boot Settings Configuration Configures the settings during system boots. Boot Device P r iority Specifies the boot device priority . Hard Disk Drives Specifies the boot device priority sequence from the available hard drives. CD/D VD Drives Specifies the bo[...]

  • Page 44

    44 Using the Sy stem Setup Program Server Menu NOTE: Delay T ime, Minimum time, and Max imum time are only shown in SETUP screen when AC Power Recovery Delay is set to User define. The selection of Restore on AC Power Loss setup to Powe r -on or Last State takes 60 seconds for running BMC initialization after AC Power on. Option Description Status [...]

  • Page 45

    Using the Sy stem Setup Program 45 BMC LAN Configuration QPI Error Logging ( Enabled default) Enable or disable IOH QPI 0/1 error . IOH Internal Error Logging ( Enabled default) Enable or disable IOH Internal error logging. NMI on Error ( Fa t a l default ) Enable to set the state of NMI on Error : • F atal: F atal error issue NMI. • Uncorrec t[...]

  • Page 46

    46 Using the Sy stem Setup Program Remote Access Configuration NOTE: When Flow Control is set to Software , the Hyper T erminal on remote side is discontinued by pressing <Ctrl><S>. But the <Ctrl><S> is also the Setup Key Stroke for setting onboard NIC PXE Option ROM Configuration. Therefore, we suggest users change <Ctrl[...]

  • Page 47

    Using the Sy stem Setup Program 47 Security Menu Exit Menu Option Description Supervisor P assword Displays whether the su pervisor password is installed or not. User P assword Displays whether the user password is installed or not. Change Supervisor P assword/ Change User P assword Use this option to install, change or clear the password. If you s[...]

  • Page 48

    48 Using the Sy stem Setup Program book.book Page 48 Tues day, February 26, 2013 11:33 AM[...]

  • Page 49

    Installing Sy stem Components 49 3 Installing Sy stem Components Safety Instructions WAR N IN G: Wo rking on sy stems that are st ill connected to a power supply can be extremely dangerous. CAUTION: Sy stem components and electronic circuit boards can be damaged by discharge of static electricity . CAUTION: Many repairs may only be done by a certif[...]

  • Page 50

    50 Installing Sy stem Components Inside the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by D[...]

  • Page 51

    Installing Sy stem Components 51 Hard Drives CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell i[...]

  • Page 52

    52 Installing Sy stem Components Figure 3-2. Removing or Installing a Hard-Drive Blank Installing a Hard-Drive B lank Align the hard-drive blank with the dr ive bay and insert the blank into the har d-drive bay unt il the rel eas e lever clicks into place. See F igure 3-2. Removing a Hard Drive From a Hard-Drive Carrier 1 T urn over the hard drive [...]

  • Page 53

    Installing Sy stem Components 53 Figure 3-3. Removing and Installing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See F igure 3-3. 2 Align the holes on the hard drive with the holes on the hard-drive carri[...]

  • Page 54

    54 Installing Sy stem Components Removing a Hard-Drive Carrier 1 P ress the butto n on the front of the har d-drive carr ier to open the release lever . 2 Using the release lever , slide the hard-drive carrier out of the ha rd - dr iv e b ay . Se e F ig u re 3 -4 . 3 If you are not installing another hard-d rive carrier , insert a ha rd-drive blank[...]

  • Page 55

    Installing Sy stem Components 55 Opening and Closing the Sy stem WAR N IN G: Whenever you need to lift the sy st em, get others to assist you. T o avoid injury, do not attempt to lift the sy stem by yourself. CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as aut[...]

  • Page 56

    56 Installing Sy stem Components Closing the Sy stem 1 Place the cover on the chassis and offset it slightly toward the back of the system, so that the hooks on the sides of the cover fit over the correspon ding slots on the side s of the chassis. 2 Slide the cover toward the front of the chassis till the holes on the cover are aligned with the hol[...]

  • Page 57

    Installing Sy stem Components 57 Figure 3-6. Removing and Installing the Cooling Shroud Installing the Cooling Shroud 1 Align the cooling shrou d around the sid es of the heat sink and along the memory slots and lower it into the system. See F igure 3-6. 2 Close the system. See "Closing the System" on page 56. 3 Reconnect the system and p[...]

  • Page 58

    58 Installing Sy stem Components Heat Sinks CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is not authorized by Dell is[...]

  • Page 59

    Installing Sy stem Components 59 Figure 3-7. Removing and Installing the Heat Sink Installing the Heat Sink CAUTION: The heat sinks for CPU0 and CPU1 are different and are labelled accordingly . They must be installed in the correct location to prevent the sy stem from overheating. 1 Using a clean lint-free cloth, r emove the thermal grease from th[...]

  • Page 60

    60 Installing Sy stem Components 6 If applicable, replace the expansion-card riser . See "Installing the Expansion-Ca rd Riser" on page 70. 7 Close the system. See "Closing the System" on page 56. 8 Reconnect the system and peripherals to their electrical outlets, and turn on the system. Processor CAUTION: Many repairs may only [...]

  • Page 61

    Installing Sy stem Components 61 Figure 3-8. Removing and Installing the Processor 7 Lift the processor out of the socket and leave the socket-r elease lever up so that the socket is r eady for the new processor . CAUTION: Be careful not to bend a ny of the pins on the Z IF socket when removing the processor . Bending the pins can permanently damag[...]

  • Page 62

    62 Installing Sy stem Components 1 If you are upgrading your processors, prior to upgrading your system, download and install the latest system BIOS version from dell.com/support . F ollow the instructions includ ed in the file download to install the update on your system. 2 P ull the locking lever of the processor s ock et out and up. 3 Unpack th[...]

  • Page 63

    Installing Sy stem Components 63 Sy stem Memory Y our system supports DDR3 regist er ed DIMMs (RDIMMs). Single and dual-rank DIMMs can be 106 7 or 1333 MHz, and quad-rank DIMMs can be 1067 MHz. The system contains 18 memory sockets split into two sets of nine sockets, one set for each processor . Each nine -socket set is or ganized into three chann[...]

  • Page 64

    64 Installing Sy stem Components • The memory speed of each chan nel depends on the memory configuration: – F or single- or dual-rank memory modules: • One memory module per chan nel supports up to 1333 MHz. • T wo memory modules per channel supports up to 1067 MHz. – F or quad-rank memory modules: • One memory module per chan nel suppo[...]

  • Page 65

    Installing Sy stem Components 65 Memory Socket Loca tion on the Sy stem Board The system contains 18 memory sockets split into two sets of 9 sockets, one set per processor . Figure 3-9. Memory Socket Location on the Sy stem Board book.book Page 65 Tues day, February 26, 2013 11:33 AM[...]

  • Page 66

    66 Installing Sy stem Components Supported Memory Configuration There ar e eighteen DIMMs on each system boar d to support processor 0 and processor 1. The DIMM sequence of eighte en DIMM sockets is shown below . When you insert the DIMM(s), you have to always start with DIMM0_CHA. See the follo wing for possib le memory co nfigurations. T able 3-1[...]

  • Page 67

    Installing Sy stem Components 67 Removing Memory Modules WAR N IN G: The memory modules are hot to touch for some time after the sy stem has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may [...]

  • Page 68

    68 Installing Sy stem Components Figure 3-10. Removing and Installing a Memory Module Installing Memory Modu les 1 Locate the memory module sockets. 2 P ress the ejectors on the memory modu le socket down and out, as shown in F igure 3-10, to allow the memory module to be inse rted into the socket. Handle each memory module only on ei ther card edg[...]

  • Page 69

    Installing Sy stem Components 69 5 Replace the cooling shroud. See "I nstalling the Cooling Shroud" on page 57. 6 Close the system. See "Closing the System" on page 56. 7 Reconnect your syst em and peripher als to their electrical outlets, and turn on the system. 8 Start up the system, press <F2> to enter the System Setup [...]

  • Page 70

    70 Installing Sy stem Components Figure 3-11. Removing and Instal ling the Expansion-Card Riser Installing the Exp ansion-Card Riser 1 Replace the expansion-card ri ser assembly in the system. 2 Secure the e xpansion-card riser asse mbly in place with the screws. See F igure 3-11. 3 Replace the cooling shroud. See "I nstalling the Cooling Shro[...]

  • Page 71

    Installing Sy stem Components 71 Removing the Expansi on Card CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not aut[...]

  • Page 72

    72 Installing Sy stem Components Figure 3-12. Removing and Inserting the Expansion Card NOTE: Y ou must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (F CC) certification of the sy stem. The brackets also keep dust and dirt out of the sy stem and aid in proper cooling and airflow inside the sy s[...]

  • Page 73

    Installing Sy stem Components 73 3 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 56. 4 If applicable, remove the filler bracket. 5 Align the expansion card with the riser guide slot and push it i n the direction of the arrow in the image until it sits in the card connector . S e eF i g u r e3 - 1 2 . 6 F or a batte[...]

  • Page 74

    74 Installing Sy stem Components 3 W ith the cable orie nted toward the ba ck, angle the left side of the RAID battery into the left side of the battery bay . 4 Rotate the right side of the RAID battery down and pr ess into the locked p osition. 5 Connect the RAID battery cable to the R AID battery connector on the storage controller . See F igure [...]

  • Page 75

    Installing Sy stem Components 75 Integrated Storage Controller Cards Y our system includes a dedicated expans ion-ca rd sl ot on the system boar d for an integrated SAS controller card th at provides the integr ated storage subsystem for your system’s hard drives. The controller supports SAS, SA T A, and SSD hard drives and also enables you to se[...]

  • Page 76

    76 Installing Sy stem Components Figure 3-14. Removing and Installing t he Integrated Storage Controller Card Installing the Integrated Storage Controller Card 1 T urn off the system, including any a ttached peripherals, an d disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 55. 3 Place [...]

  • Page 77

    Installing Sy stem Components 77 Mezzanine Card (10 GbE LAN) Removing the Mezzanine Card (10 GbE LAN) CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team.[...]

  • Page 78

    78 Installing Sy stem Components Figure 3-15. Removing and Installi ng the Mezzanine Card (10 GbE LAN) 1 mezzanine card (10 GbE LAN) 2 back panel 3 mezzanine-card cover 4 screws (3) 5 spacer pins (3) 1 4 5 3 2 book.book Page 78 Tues day, February 26, 2013 11:33 AM[...]

  • Page 79

    Installing Sy stem Components 79 Figure 3-16. Removing and Installing t he Me zzanine-Card Cover (10 GbE LAN) Installing the Mezzanine Card (10 GbE LAN) 1 If you are installing a mezzanine card for the first time, remove the two screws securing the mezzanine-c ard cover and remove the cover . S e eF i g u r e3 - 1 6 . 2 Align the spacer pins on the[...]

  • Page 80

    80 Installing Sy stem Components Power Supplies WAR N IN G: Whenever you need to lift the sy stem, get others to assist you. T o avoid injury , do not attempt to lift the sy stem by yourself. CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your pr[...]

  • Page 81

    Installing Sy stem Components 81 Figure 3-17. Removing and Installing the Non-Redundant Power Supply Installing the Non-Re dundant Power Supply 1 Insert the replacement power supply an d the securing bracket firmly into the bay . See F igure 3-17. 2 Replace the two screws at the back. 3 Replace the four screws securing the bracket. 4 Replace the ca[...]

  • Page 82

    82 Installing Sy stem Components Removing the Re dundant Power Supp ly WAR N IN G: In order to reduce the risk of inju ry from electric shock, disconnect the failed power supply from the AC po wer before removing it from the sy stem. CAUTION: The sy stem requires one power supply to operate the sy stem normally . Remove and replace only one power s[...]

  • Page 83

    Installing Sy stem Components 83 Installing the Redundant Power Supply 1 V erify that both power supplies ar e of the same type and have the same maximum output power . 2 Slide the new powe r supply into the system until the power supp ly is fully seated and the release latch snap s into place. See F igure 3-18. 3 Reconnect your syste m and periphe[...]

  • Page 84

    84 Installing Sy stem Components Figure 3-19. Removing and Installi ng the Power Distribution Board Installing the Power Distribution Board 1 Place the power distribution board on the system and secure it with the four screws. See F igure 3-19. 2 Connect the cables to the power di stribution board. See Figur e 5-7. 3 Connect the power distribution [...]

  • Page 85

    Installing Sy stem Components 85 Cooling Fans WAR N IN G: The cooling fan can continue to spin for some time after the sy stem has been powered down. Allow time for the fan to stop spinning before removing it from the sy stem. WAR N IN G: Do not attempt to operate the sy stem without the cooling fans. CAUTION: Many repairs may only be done by a cer[...]

  • Page 86

    86 Installing Sy stem Components Figure 3-20. Removing and Installing the Fan Assembly Installing the Coolin g Fan Assemb ly 1 Place the fan assembly into the syst em and align the holes on the fan assembly with the holes on the chassis. 2 Replace the two screws that secur e the fan assembly to the chassis. 3 Connect the power cables to the cooling[...]

  • Page 87

    Installing Sy stem Components 87 Expander Board CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not authorized by Del[...]

  • Page 88

    88 Installing Sy stem Components Figure 3-21. Removing and Installing the Expander Board—2.5-Inch Hard-Drive Sy stem Figure 3-22. Removing and Installing the Expander Board–3.5-Inch Hard-Drive Sy stem 1 screws (10) 2 expander board 1 screws (3) 2 expander board 2 1 2 1 book.book Page 88 Tues day, February 26, 2013 11:33 AM[...]

  • Page 89

    Installing Sy stem Components 89 Installing the Expander Board 1 Insert the expander board in the dir ectio n of the arrow until it is seated in the system. 2 Replace all the hard drives in the system. See "Installing a Hard-Drive Carrier" on page 54. 3 Replace the cooling fan assembly and secure with the two screws. 4 Connect all cooling[...]

  • Page 90

    90 Installing Sy stem Components 6 Disconnect the SA T A cables, the IPMB cable, and the power cable. See F igure 5-4. CAUTION: T o prevent damage to the drives and backplane, you must remove the hard drives from the sy stem before removing the backplane. CAUTION: Y ou must note the number of each hard drive and temporarily label them before remova[...]

  • Page 91

    Installing Sy stem Components 91 Installing the Backplane 1 Insert the backplane in the direction of the arrow until it is seated in the system. 2 Replace all the hard drives in the system. See "Installing a Hard-Drive Carrier" on page 54. 3 Replace the cooling fan assembly and secure with the two screws. 4 Connect all cooling fan powe r [...]

  • Page 92

    92 Installing Sy stem Components Figure 3-24. Removing and In stalling the Control Panel Installing the Contro l Panel 1 Replace the control panel on the chassis. See Figur e 3-24. 2 Secure with the single scr ew . Control Panel Assembly (Optional) CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform tr[...]

  • Page 93

    Installing Sy stem Components 93 4 Slide the cover away toward the back of the system to r emove it. 5 Disconnect the USB and LED signal cables and remove the two securing screws. 6 Slide the front LED Board toward the front of the system to r emove it. Figure 3-25. Removing the Control Panel Assembly Installing the Control Panel Assembly 1 Slide t[...]

  • Page 94

    94 Installing Sy stem Components Sy stem Battery Removing the Sy stem Battery CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as di rected by the online or telephone service and support team. Damage due to servic ing[...]

  • Page 95

    Installing Sy stem Components 95 Figure 3-26. Removing and Installing the Sy stem Battery Installing the Sy stem Battery 1 Support the battery connecto r by pressing down firmly on the positive side of the connector . 2 Hold the battery with the " +" facing up, and slid e it under the secu ring tabs at the positive side of the connector .[...]

  • Page 96

    96 Installing Sy stem Components Sy stem Board WAR N IN G: Whenever you need to lift the sy stem, get others to assist you. T o avoid injury , do not attempt to lift the sy stem by yourself. CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your pro[...]

  • Page 97

    Installing Sy stem Components 97 Figure 3-27. Removing and Installing the Sy stem Board Installing the Sy stem Board 1 Align the holes A and B on the system board to position the boar d correctly in the system. 2 Replace the ten screws to secur e the system board in place. 3 Reconnect the power , IPMB, SA T A, front panel, and syste m board connect[...]

  • Page 98

    98 Installing Sy stem Components book.book Page 98 Tues day, February 26, 2013 11:33 AM[...]

  • Page 99

    T roubleshooting Y our Sy stem 99 4 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem WAR N IN G: Whenever you need to lift the sy st em, get others to assist you. T o avoid injury, do not attempt to lift the sy stem by yourself. WAR N IN G: Before removing the sy stem cov er , disconnect all power , then unplug the AC power [...]

  • Page 100

    100 T roubleshooting Y our Sy stem T roubleshooting Sy stem Startup Failure If your system halts during startup pr ior to video imaging, especially after installing an operatin g system or re configuring your system’s hardwar e, check for the following conditions . See "System Memory" on page 63. F or all other startup issues, note the [...]

  • Page 101

    T roubleshooting Y our Sy stem 101 5 P ower down all att ached USB devices an d disconnect them from the system. 6 Restart the system and, if your k eyboa r d is functioning, enter the system setup program. V erif y that all USB ports ar e enabled. See "USB Configuration" on page 41 . If your keyboard is not functioning, you can also use [...]

  • Page 102

    102 T roubleshooting Y our Sy stem T roubleshooting a NIC 1 Restart the system and check for any system messages pertaining to the NIC controller . 2 Check the appropriate indicator on th e NIC connector . See "NIC Indicator Codes" on page 20. • If the link indicator does not ligh t, check all cable connections. • If the activity indi[...]

  • Page 103

    T roubleshooting Y our Sy stem 103 T roubleshooting a Wet Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not[...]

  • Page 104

    104 T roubleshooting Y our Sy stem T roubleshooting a Damaged Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is[...]

  • Page 105

    T roubleshooting Y our Sy stem 105 4 Enter the System Setup program. If the date and time are not corr ect in the System Setup program, replace the battery . See "Install in g the System Battery" on page 95. CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repai[...]

  • Page 106

    106 T roubleshooting Y our Sy stem T roubleshooting Sy stem Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t[...]

  • Page 107

    T roubleshooting Y our Sy stem 107 6 If the fan does not f unction, turn off the sy stem and install a n ew fan. See "Installing the Coolin g F an Assembly" on page 86. 7 Restart the system. If the problem is resolved, close the system. See "Closi ng the System" on page 56. If the replacement fan does not operate, see "Gett[...]

  • Page 108

    108 T roubleshooting Y our Sy stem 6 Remove the cooling shroud. See "R emoving the Cooling Shroud" on page 56. 7 Check the memory channels and ensure that they are populated corr ectly . See "General Memory Module Inst allation Guidelines" on page 63. 8 Reseat the memory modules in thei r sockets. See "Installing Memory Mod[...]

  • Page 109

    T roubleshooting Y our Sy stem 109 T roubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. Y ou s hould only perform troubleshooting and simple repairs as authorized in your product documentation, or as direct ed by the online or telephone service and support team. Damage due to servicing that is not [...]

  • Page 110

    110 T roubleshooting Y our Sy stem T roubleshooting a Storage Controller NOTE: When troubleshooting a SAS or SA S RAID controller , also see the documentation for your operating sy stem and the controller . 1 Enter the System Setup program and en sure that the SAS controller is enabled. See "System Setup Options at Boot" on page 36. 2 Res[...]

  • Page 111

    T roubleshooting Y our Sy stem 111 9 Install the system-boar d assembly . S ee "Installing the System Board" on page 97. 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 123 . T roubleshooting Expansion Cards NOTE: When troubles[...]

  • Page 112

    112 T roubleshooting Y our Sy stem 12 F or each expansion card you removed in step 9, perform the following step s: a T urn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening the System" on page 55. c Reinstall one of the expansion cards. d Close the system. See &[...]

  • Page 113

    T roubleshooting Y our Sy stem 113 13 Replace processor 1 with processor 2. See "I nstalling the Processor" on page 61. 14 Repeat step 9 through step 11. If you have tested both the processors and the problem persists, the system board is faulty . S ee "Getting Help" on page 123 . IRQ Assignment Conflicts Most PCI devices can sh[...]

  • Page 114

    114 T roubleshooting Y our Sy stem T roubleshooting Changes in BIOS Settings Certain changes in BIOS settings (such as chipset timing or latency , memory timing or latency , processor clock frequency , etc.) can cause a system to no longer boot. If you are able to enter the BIOS Set up by pressing F2, r eset the BIOS to factory defaults by pressing[...]

  • Page 115

    Jumpers and Connectors 115 5 Jumpers and Connectors Sy stem Board Connectors Figure 5-1. Sy stem Board Connectors 15 17 16 18 20 19 1 2 3 8 9 10 11 12 13 14 4 5 6 7 book.book Page 115 Tuesday, February 26 , 2013 11:33 AM[...]

  • Page 116

    116 Jumpers and Connectors Jumper Settings CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is not authorized by Dell is [...]

  • Page 117

    Jumpers and Connectors 117 Figure 5-2. Sy stem Configuration Jumpers NOTE: The "*" in the table of sy stem conf iguration jumpers describes the default status and the default stat e is not active state. T able 5-1. Sy stem Configuration Jumpers Jumper Function Off On J21 P assword Setting *Disable Enable J24 CMOS Setting *Disabl e Enable [...]

  • Page 118

    118 Jumpers and Connectors Backplane Jumper Settings CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation, or as dir ected by the online or telephone service and support team. Damage due to servicing t hat is not authorized b[...]

  • Page 119

    Jumpers and Connectors 119 Backplane Connectors 3.5-Inch Hard Drives Figure 5-4. 3.5-Inch Hard-Drive Sy stems Expander Board 1 SA T A0 connector 2 SA T A1 connector 3 fan connectors 4 SA T A2 connector 5 power connector 6 hard-drive 4 connector 7 SA T A3 connector 8 hard-drive 3 connector 9 hard-drive 2 connector 10 hard-drive 1 connector 23 4 9 8 [...]

  • Page 120

    120 Jumpers and Connectors 2.5-Inch Hard D rives Figure 5-5. 2.5-Inch Hard-Drive Sy stems Backplane 1 SAS0 connector for hard drive 1 2 SAS2 connector for hard drive 3 3 SAS4 connector for hard drive 5 4 SAS6 connector for hard drive 7 5 SAS8 connector for hard drive 9 6 SAS9 connector for hard drive 10 7 SAS7 connector for hard drive 8 8 SAS5 conn[...]

  • Page 121

    Jumpers and Connectors 121 Figure 5-6. 2.5-Inch Hard-Drive Sy stems Expander Board 13 SA T A4 connector 14 SA T A2 connector 15 SA T A1 connector 16 SA T A0 connector 17 SA T A3 connector 18 SA T A5 connector 19 SA T A7 connector 20 SA T A9 connector 1 SA T A0 connector 2 SA T A2 connector 3 SA T A4 connector 4 fan connectors 5 power connector 6 SA[...]

  • Page 122

    122 Jumpers and Connectors Power Distribution Board Figure 5-7. Power Distribution Board 1 5-pin PMBus connector 2 8-pin power connector 3 4-pin power connectors 4 10-pin power connector 5 24-pin power con nector 1 5 4 3 2 book.book Page 122 Tuesday, February 26 , 2013 11:33 AM[...]

  • Page 123

    Getting Help 123 6 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-9 99-3355). NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active In ternet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell produ[...]

  • Page 124

    124 Getting Help book.book Page 124 Tuesday, February 26 , 2013 11:33 AM[...]

  • Page 125

    Glossary 125 Glossary A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to direct configuration and power manage ment. ambient tempe rature — The temperatur e of the area or room wher e the system is located. ANSI — American National Standar[...]

  • Page 126

    126 Glossary CPU — Central proce ssing unit. Se e processor . DC — Direct curr ent. DDR — Double-data rate. A technology in me mory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the oper ating system or some other program to i[...]

  • Page 127

    Glossary 127 flash memory — A type of electronic chip that can be programmed and reprogrammed using a softwar e utility . FSB — Front-side bus. The F SB is the data path and physical interface between the processor and the main memory (RAM). FTP — F ile transfer protocol. g — Gram(s). G — Gravities. Gb — Gigabit(s); 1024 m egabits or 1,[...]

  • Page 128

    128 Glossary Plastic plugs containing a wir e fit down over the pins. The wire conn ects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board. K — Kilo-; 1000. Kb — Kilobit(s); 1024 bits. KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg ?[...]

  • Page 129

    Glossary 129 MBps — Megabytes per sec ond. MBR — Master boot r ecord. memory address — A specific location, usually expr essed as a hexadecimal number , in the system’s R AM. memory module — A small circuit boar d containing DRAM ch ips that connects to the system board. memory — An area in your system that stor es basic system data. A [...]

  • Page 130

    130 Glossary PDU — P ower distribution unit. A power source with multiple powe r outlets that provides el ectrical power to serv ers and storage systems in a rack. peripher al — An internal or external device, su ch as a diskette drive or k eyboard , connected to a system. pixel — A single point on a video display . Pix els ar e arranged in r[...]

  • Page 131

    Glossary 131 SA T A — Serial Advanced T echnology Attach ment. A standard interface betwe en the system board an d storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SD card — Secure digital flash memory car d. SDR AM — Synchronous dynamic random-a ccess mem[...]

  • Page 132

    132 Glossary TCP/IP — T ransmission Control P rotocol/Internet P rotocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent r eflections and spurious signals in the cable. When such devices ar e connected in a series, you may need to enable or disable the termination on these devices [...]

  • Page 133

    Glossary 133 virtualization — The ability via software to share the r esources of a single computer across multiple environments. A single phys ical system may appear to the u ser as multiple virtual systems able to host multiple operating systems. W — W att(s). WH — W att-hour(s). XML — Extensible Markup Language. XML is a way to create co[...]

  • Page 134

    134 Glossary book.book Page 134 Tuesday, February 26 , 2013 11:33 AM[...]

  • Page 135

    Index 135 Index Numerics 10 GbE LAN Mezzanine Card, 77 10 GbE LAN Mezzanine card installing, 7 9 re mo v i n g , 7 7 A about you r system, 1 3 B backplane installing, 9 1 re mo v i n g , 8 9 batteries troubleshooting, 1 0 4 battery troubleshooting the RAID card battery , 1 1 0 battery (system) installing, 9 4 re mo v i n g , 9 5 BMC LAN configuring[...]

  • Page 136

    136 Index D damaged systems troubleshooting, 1 0 4 Dell contacting, 1 2 3 DIMMs See memory modules (DIMMs). E exi t m e nu , 4 7 expander board installing, 8 9 rem ov i ng , 8 7 expansion card troubleshooting, 1 1 1 expansion cards SAS controller , 7 5 expansion-card riser installing, 7 0 rem ov i ng , 6 9 F featur es back-pa nel, 1 9 front-panel, [...]

  • Page 137

    Index 137 power supply , 8 3 processor , 6 1 SAS controlle r , 7 6 system battery , 9 4 system board, 9 7 system cover , 5 6 K key b oa rd s troubleshooting, 1 0 0 M memory configuration, 6 6 configuring, 4 0 troubleshooting, 1 0 7 memory mode optimizer , 6 4 memory modules installing, 6 8 re mo v i n g , 6 7 memory modules (DIMMs) configuring, 6 3[...]

  • Page 138

    Index 138 10 GbE LAN Mezzanine card, 7 7 backplane, 8 9 control panel assembly , 9 2 cooling fan, 8 5 cooling shroud, 5 6 expander boar d, 8 7 expansion-car d riser , 6 9 hard drive, 5 4 heat sink, 5 8 memory modules, 6 7 power distribution board, 8 3 processor , 6 0 SAS controlle r , 7 5 system battery , 9 5 system board, 9 6 S safety , 99 safety [...]

  • Page 139

    Index 139 hard drive, 1 0 9 ke yb o a rd , 1 0 0 memory , 1 0 7 N I C , 102 processors, 1 1 2 SAS R AID controller daught er card, 1 1 0 sequence, 9 9 system cooling, 1 0 6 v i d e o , 100 w e t s y s t e m, 103 U USB configuring, 4 1 front-panel connectors, 1 5 V video troubleshooting, 1 0 0 W wet system troubleshooting, 1 0 3 book.book Page 139 T[...]

  • Page 140

    140 Index book.book Page 140 Tuesday, February 26 , 2013 11:33 AM[...]