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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Ericsson T20e, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Ericsson T20e one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Ericsson T20e. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Ericsson T20e should contain:
- informations concerning technical data of Ericsson T20e
- name of the manufacturer and a year of construction of the Ericsson T20e item
- rules of operation, control and maintenance of the Ericsson T20e item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Ericsson T20e alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Ericsson T20e, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Ericsson service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Ericsson T20e.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Ericsson T20e item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Mobile Phone T20e White Paper EN/LZT 108 4803 R1A[...]
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Ericsson is the leading provider in the new telecoms world, with communications solutions that com- bine telecom and datacom technologies with freedom of mobility for the user . W ith more than 100,000 employees in 140 countries, Ericsson simplifies communications for its customers - network operators, service providers, enterprises and consumers -[...]
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3 Contents PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Purpose Of This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 PRODUCT OVERVIEW . . . . . . . . . . . . . . . . . . . . . 6 WAP SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Using WAP In The T20e . . . . . . . . . . . . . . . . [...]
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4[...]
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5 P P P P R R R R E E E E F F F F A A A A C C C C E E E E The Ericsson T20e White Paper is designed to give the reader a deeper technical understanding of how the T20e is designed, and of how it interacts with other media. This document will make it easier to integrate the T20e with the IT and communications solutions of a company or or ga- nizatio[...]
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6 P P P P R R R R O O O O D D D D U U U U C C C C T T T T O O O O V V V V E E E E R R R R V V V V II I I E E E E W W W W The T20e is a Dual Band phone with a lithium battery; a phone of modern design and advanced technology . • It has a W ireless Application Protocol 1.1 (W AP 1.1) compliant browser , allowing fast and reliable access to Internet[...]
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7 W W W W A A A A P P P P S S S S E E E E R R R R V V V V II I I C C C C E E E E S S S S The typical W AP client is a small, portable device which is connected to a wireless network. This includes mobile phones, pagers, smart phones, PDAs and other small devices. In these devices, you have a limited user interface, low memory and computing power co[...]
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8 The phone accesses W AP services over SMS or IP , where IP is provided over GSM Data. T ypi- cal differences which distinguish the bearer types are listed below this diagram. G G G G S S S S M M M M D D D D a a a a tt t t a a a a A A A A c c c c c c c c e e e e s s s s s s s s • Circuit connection of data call means that the phone is connected [...]
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9 The W AP Gateway provides services in the company’ s Intranet, a banking or stock trading ser- vice on the Internet, or access to other W AP applications on web addresses anywhere on the Internet. A Gateway is identified by an IP number or by a phone number , depending on access type. The T20e supports both connection-less and connection-orient[...]
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10 T o simplify configuring W AP settings in a number of phones, all settings can be sent as an SMS message to each phone. This makes it easy for an operator , a service provider or a company to distribute settings for Internet/Intranet, and W AP , without having to configure each phone man- ually . This also makes it easy to upgrade the services p[...]
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11 P P P P O O O O W W W W E E E E R R R R F F F F U U U U L L L L M M M M E E E E S S S S S S S S A A A A G G G G II I I N N N N G G G G A A A A N N N N D D D D C C C C H H H H A A A A T T T T The T20e is capable of sending and receiving SMS messages, linked messages and it supports Enhanced Messaging Services (EMS). Also, mobile chat over SMS is [...]
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12 P P P P ii i i c c c c tt t t u u u u r r r r e e e e s s s s In the T20e, there are more than 30 permanently stored pictures that express different moods and situations. The pictures are grouped by eight different themes to make them easy to find. In addition, the T20e has another 30 empty positions where the user can save pictures that have be[...]
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13 The T20e makes it possible to chat with a second party using SMS. The chat is a series of short messages and corresponding replies between the two parties, similar to chat services provided on the Internet. This allows the user to review the conversation history in the display , and also to reply to messages by using a few commands. This makes t[...]
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14 C C C C O O O O N N N N N N N N E E E E C C C C T T T T II I I V V V V II I I T T T T Y Y Y Y The Mobile Office DI 28 infrared modem (optional accessory) turns the T20e into a wireless modem using A T commands. This provides data and e-mail communication, as well as Internet/ Intranet access, for a connected PC, PDA or handheld device. In the T2[...]
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15 F F F F U U U U N N N N C C C C T T T T II I I O O O O N N N N S S S S A A A A N N N N D D D D F F F F E E E E A A A A T T T T U U U U R R R R E E E E S S S S M M M M e e e e ll l l o o o o d d d d y y y y C C C C o o o o m m m m p p p p o o o o s s s s e e e e r r r r The T20e has a built-in Melody Composer , where the user can edit and create [...]
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16 S S S S tt t t a a a a r r r r tt t t - - - - u u u u p p p p A A A A n n n n d d d d S S S S h h h h u u u u tt t t - - - - d d d d o o o o w w w w n n n n S S S S h h h h o o o o w w w w s s s s The T20e has built-in start-up and shut-down shows that feature a short animation with a mel- ody . It is possible to create your own shows with a per[...]
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17 F F F F ii i i x x x x e e e e d d d d D D D D ii i i a a a a ll l l ll l l ii i i n n n n g g g g A A A A n n n n d d d d R R R R e e e e s s s s tt t t r r r r ii i i c c c c tt t t e e e e d d d d C C C C a a a a ll l l ll l l s s s s For a company or an organization, it can be useful to restrict phone calls. Fixed Dialling allows you to pres[...]
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18 S S S S II I I M M M M A A A A P P P P P P P P L L L L II I I C C C C A A A A T T T T II I I O O O O N N N N T T T T O O O O O O O O L L L L K K K K II I I T T T T The SIM Application T oolkit (SIM A T) is a smartcard-centric method of deploying programs that apply only to GSM and to SMS and USSD transports. Programs must be distributed on smart[...]
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19 GET INPUT General: No of hidden input characters. 20 bit 1: 0 = digits (0-9, *, # and +) only 1 = alphabet set Ye s Ye s bit 2: 0 = SMS default alphabet 1 = UCS2 alphabet Ye s Ye s bit 3: 0 = ME may echo user input on the display 1 = user input not to be revealed in any way (see note) Ye s Ye s bit 4: 0 = user input to be in unpacked format 1 = [...]
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20 U U U U s s s s e e e e r r r r II I I n n n n tt t t e e e e r r r r a a a a c c c c tt t t ii i i o o o o n n n n W W W W ii i i tt t t h h h h S S S S II I I M M M M A A A A T T T T DISPLA Y TEXT A text string of up to 160 characters (80 UCS coded) is supported. T ext clearing times 10-20 seconds. 60-second timeout limit for the user to clear[...]
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Page 21
21 REFRESH A requirement to turn the phone off and then on again can be sent to the user with the text ‘Operator has updated your SIM! Restart phone to update!’. SELECT ITEM Scroll to highlight item for selection. The maximum number of items supported by the phone within one Select Item command, is 30. ‘Key’ responses Down arrow – Scroll [...]
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22 T T T T E E E E R R R R M M M M II I I N N N N O O O O L L L L O O O O G G G G Y Y Y Y A A A A N N N N D D D D A A A A B B B B B B B B R R R R E E E E V V V V II I I A A A A T T T T II I I O O O O N N N N S S S S 3GPP 3rd Generation Partnership Project. API Application Programming Interface. Bearer The method for accessing W AP from the phone, f[...]
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23 GSM phones are either phase 1 or phase 2 compliant. GSM 1800 Also known as DCS 1800 or PCN, this is a digital network working on a frequency of 1800 MHz. It is used in Europe and Asia-Pacific. HDML Handheld Device Markup Language. HDTP Handheld Device T ransport Protocol. HR Half Rate, speech coding. HTML HyperT ext Markup Language. HTTP HyperT [...]
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24 USSD Unstructured Supplementary Services Data. V AD V oice Activated Dialling. V AS V alue Added Service. W AE W ireless Application Environment. W AN W ide Area Network. W AP W ireless Application Protocol. Handheld devices, low bandwidth, binary coded, a deck/card metaphor to specify a service. A card is typi- cally a unit of interaction with [...]
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25 R R R R E E E E L L L L A A A A T T T T E E E E D D D D II I I N N N N F F F F O O O O R R R R M M M M A A A A T T T T II I I O O O O N N N N D D D D o o o o c c c c u u u u m m m m e e e e n n n n tt t t s s s s • The T20e User ’ s Guide • Mobile Phones R520, T20, A2628 Developers' Guidelines W AP Services • W AP 1.1 Specification [...]
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26 A A A A P P P P P P P P E E E E N N N N D D D D II I I X X X X : : : : T T T T E E E E C C C C H H H H N N N N II I I C C C C A A A A L L L L S S S S P P P P E E E E C C C C II I I F F F F II I I C C C C A A A A T T T T II I I O O O O N N N N S S S S The consumer pack includes 1 Mobile Phone T20e 1 Standard Battery BST 13 (1 150 mAh) 1 Standard [...]
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27 P P P P e e e e r r r r ff f f o o o o r r r r m m m m a a a a n n n n c c c c e e e e A A A A n n n n d d d d T T T T e e e e c c c c h h h h n n n n ii i i c c c c a a a a ll l l C C C C h h h h a a a a r r r r a a a a c c c c tt t t e e e e r r r r ii i i s s s s tt t t ii i i c c c c s s s s Dimension GSM 900/E-GSM 900 GSM 1800 Frequency ran[...]
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28 C C C C u u u u r r r r r r r r e e e e n n n n tt t t C C C C o o o o n n n n s s s s u u u u m m m m p p p p tt t t ii i i o o o o n n n n s s s s ,, , , T T T T a a a a ll l l k k k k A A A A n n n n d d d d S S S S tt t t a a a a n n n n d d d d b b b b y y y y T T T T ii i i m m m m e e e e s s s s S S S S p p p p e e e e e e e e c c c c h [...]
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29 W W W W A A A A P P P P B B B B r r r r o o o o w w w w s s s s e e e e r r r r T T T T e e e e c c c c h h h h n n n n ii i i c c c c a a a a ll l l D D D D a a a a tt t t a a a a *) When cr eating WML applications, it is r ecommended always to save the page contents as UTF8, and that this is clearly indicated in the pages befor e publishing. T[...]
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30 E E E E n n n n h h h h a a a a n n n n c c c c e e e e d d d d M M M M e e e e s s s s s s s s a a a a g g g g ii i i n n n n g g g g S S S S e e e e r r r r v v v v ii i i c c c c e e e e T T T T e e e e c c c c h h h h n n n n ii i i c c c c a a a a ll l l D D D D a a a a tt t t a a a a EMS Feature Support in T20e Concatenation (linked SMS) Y[...]
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31 Picture, variable sizes Originated on phone (WxH in pixels): 8x8, 8x16, 8x32, 16x16, 16x32, 32x32 Received to phone: W idth in pixels: (Pictures wider than display are truncated.) In multiples of 8 pixels up to the screen width (i.e. 8, 16, 24, 32, 40, 48, 56, 64, 72, 80, 88, 96) Height in pixels: from 1 to 1024. Note: The total product of W idt[...]
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32[...]
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33 Index Numerics 3GPP 11 A Abbreviations 22 Acknowledgement 25 B Bearer type characteristics 8 C Chat 13 Configuration of WAP 10 Connection-less WAP 9 Connection-oriented WAP 9 Connectivity 14 D Documents 25 E Edit pictures 12 EMS 11 Enhanced Messaging Service 11 Enhanced Messaging Service Technical Data 30 F Fixed Dialling 17 Functions and featur[...]
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34 Over the Air provisioning 10 P Phone book 15 Pictures 12 Preface 5 Product description 6 Profiles 15 Purpose of this document 5 R Related information 25 Restricted Calls 17 Ring tones 11 S Security using WAP 9 Shut-down show 16 SIM Application Toolkit 18 SIM card type 26 SMS 11 SMS access characteristics 8 Standby time 28 Start-up show 16 Suppor[...]