Gateway 960 manual

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i Contents 1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

ii Creating a n emergen cy repair diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Keeping a reco rd of system configurati on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 System a dministratio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 ManageX Event M a[...]

iii CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2 Cleaning CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 3 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

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1 1 Chec king Out Yo u r G a t e w a y Ser ver Read th is chapter to learn: ■ Where drives, ports, jacks, and co ntrols are located ■ Where system board components are located ■ What he lp resources a re availab le[...]

2 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Fr ont CD drive USB por ts Disk ette driv e P ower b utton Addi tion al dr ive ba ys Reset b utton Key l o ck Cov er release latch Cov er release latch P ower indi cator Hard driv e indi cator[...]

3 Front www .gatew a y .co m Hot-s wa p drives PCI card f an[...]

4 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Bac k Mouse port Serial port P owe r connecto r LAN jac k (RJ-45) USB por ts Pa ra l l e l p o r t Card retentio n cove r leve r Monitor port K eyboa rd por t Rear f an System bo ard thumbsc rew K ens ingt on loc k slot[...]

5 Interior www .gatew a y .co m Interior Rear fan Card retent ion co ver relea se latch Full-le ngth card retention c lip SCSI bac kplane Cab le cli p RAI D ba y fa n PCI card f an Cable clip[...]

6 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m System boar d Left side Proc essor 1 Proc essor 2 64-bit PCI card slots 32-bit PCI card slot Rear f an connec tor[...]

7 System boa rd www .gatew a y .co m Right side F ront panel conne ctor Main p ower conn ector V oltag e regulator slo t 2 Disk ette driv e con nector V oltag e regulator slo t 1 Memor y module s lots Primary IDE connecto r Secondary IDE co nnector SCSI 2 connecto r SCSI 1 connecto r PCI ca rd fan co nnect or Config uration j umper JP7 Hot -sw ap b[...]

8 Chapter 1: Checking Ou t Your Gatewa y Server www .gatew a y .co m Getting Help In addition to y our operating system’ s documentation, yo u can use the following informa tion resourc es to help you use your server . Server Companion CD Use the Server Companion CD to access file utilities, W indows 2000 Server drivers, and docu mentation for yo[...]

2 9 Setting Up Y our Ser ver Read thi s chapter to le arn how to: ■ Use your serv er safely ■ Start and turn off your server ■ Restart (reboot) your server[...]

10 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Setting up the har dware T o make sure that your working environment is safe: ■ Use a clean, dry , flat, stabl e surf ace fo r your serve r . Al low at least 6 inc hes at the rear of the serv er for cabling and air circulation. ■ Use the instructions on your server’ s setup poster to [...]

11 Prot ecti ng fr om pow er so urce p robl ems www .gatew a y .com Pr otecting from po wer sour ce pr ob lems Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source pro blems. Surge pr otector s During a p ower surge, the voltage level of electricity coming into your server can inc[...]

12 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Line conditio ners A line conditioner protects your server from the small fluctuations in voltage from an electrical suppl y . Most serv ers can handle this variation, called line noise, without pro blems. However , some el ectrical sour ces include more line noise than normal. Lin e noise [...]

13 Starting y our server www .gatew a y .com Star ting y our ser ver Before you start your server for the first time: ■ Make sure that the server an d monitor are plug ged into a power outlet or surge protector and that th e surge protector (if you are usin g one) is turned on. ■ M a k e s u r e t h a t a l l c a b l e s a r e c o n n e c ted s[...]

14 Chapter 2: Setting Up Y our Serve r www .gatew a y .com If nothing happens when yo u press the power button: ■ Make sure that the power cord is plugged in securely and that your surge protector (if you a re using one) is plugged in and turned on. ■ Make sure that the monitor is connected to the server , plugged into the power outlet or surg [...]

15 Turn ing off your s erver www .gatew a y .com T urning off y our ser ver Every time you turn off your server , first shut down the operating s ystem. Y ou may lose data if you d o not follow the correct procedure. T o turn off the server: 1 In W indow s 2000 Server , click Start , then click Shut Down . The Shut Down Win d o ws dialog box opens.[...]

16 Chapter 2: Setting Up Y our Serve r www .gatew a y .com Restar ting (rebooti ng) y our ser ver If your ser ver does not respond to key board or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your server to normal operation, you may have to restart (reboot) your serv er . T o[...]

17 Setting u p the operatin g system www .gatew a y .com Setting up the operating system If you ordered your server with the operating system already installed by Gateway , W indows 2000 Ser ver is completely insta lled and the basic settings are already con figured. See your operating system ’ s documentation for instructions on configuring adva[...]

18 Chapter 2: Setting Up Y our Serve r www .gatew a y .com[...]

3 19 Maintaining Y our Ser ver Read thi s chapter to le arn how to: ■ Care for your server ■ Protect your server from viruses ■ Manage hard drive space ■ Clean your ser ver ■ Prepare for system recove ry ■ Perform system administration[...]

20 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Caring f or y our ser ver T o extend the life of your server: ■ Be careful not t o bump or drop your server , and do not put any objec ts on top of it. Th e case, although strong, is not ma de to support extra weight. ■ When transporting your server , we recommend that you put it in th[...]

21 Caring fo r your server www .gatew a y .com Maintenance ta sk Immediately after pur chase Weekl y When needed See... Chec k f or viruses X X page 2 2 Clean up hard driv es X X page 24 Scan hard driv e f or errors X X page 24 Defragm ent hard driv e X X page 26 Back up fi les X page 27 Clean tap e bac kup driv e X page 29 and the dr ive’s docu [...]

22 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Pr otecting y our serv er fr om viruses A virus i s a program that attac hes itself to a file on a co mputer, then spreads from one computer to another . Viruses can damage data or ca use your server to malfunction. Some viruses go undetected for a period of time because they are activa te[...]

23 Managing h ard drive space www .gatew a y .com Mana ging har d drive space Chec king har d drive space If your server is running an o perating system o ther than W indows 2000 Server , see the operating system’ s documentation for instructions on checkin g hard drive spac e. T o check hard drive space in Windows 2000 Server: 1 Double-c lick th[...]

24 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Using Disk Cleanup Delete unneeded files, such as temporary Windows files, to free hard drive s p a c e . I f y o u r s e r v e r i s r u n n i n g an oper ating syst em other th an W indows 2000 Server , see the operating system’ s documentati on for instructions on deleting un necessar[...]

25 Managing h ard drive space www .gatew a y .com 3 Click the To o l s tab. 4 Click Check No w . 5 Click the options to use, then click Start . For help, press F1 . W indows checks the drive for errors. This process may take several minutes. 6 Correct any problems that are foun d by following the on-screen instructions. After W indows has fini shed[...]

26 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Defragmenting th e hard drive When working with fi les, your operatin g system divides the file information into pieces and stor es them in different places on the hard drive. This is called fragmentati on , and it is normal. In ord er for your server to use a file, your operating system m[...]

27 Managing h ard drive space www .gatew a y .com 3 Click the To o l s tab. 4 Click Defragment Now . 5 Click Action , then click Defragment . Disk Defragmenter shows its progress on the screen. When finished, Disk Defragmenter asks if you want to qui t the program. 6 Click Close . Bac king up fi les Backing up files and removing them from the hard [...]

28 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Cleaning y our ser ver Keeping your ser ver clean and th e vents free from dust helps keep your ser ver performing at i ts best. Y ou may want to gather these it ems and put to gether a server cleaning kit: ■ A soft, lint-free cloth ■ Glass cleaner ■ An aerosol can of air that has a [...]

29 Cleaning y our server www .gatew a y .com Cleaning the keyboar d Y ou should clean the keyboard occasionally by using an aerosol can of air with a narrow , straw-like extension to remove dust and lint trapped under the keys. If you spill l iquid on the keyboard, turn off your server and turn the keyboard upside down. Let the liquid dra in, then [...]

30 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Cleaning the mouse If the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely , cleaning the mouse will likely improve its accuracy . If you have an opt ical mouse, clean the mouse by wipi ng the bottom of the mouse with a clean clot h. If yo[...]

31 Cleaning y our server www .gatew a y .com 4 Clean the mouse rollers with a cotton swab dip ped in isopropyl alcohol. 5 Replace the mouse ball and lock the retaining ring into pl ace. Mouse rol lers[...]

32 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Preparing f or system reco ver y Y ou should take precautions tha t will make it easier to reinsta ll or repair your operating system if system fil es become corrupted. These precautions make it easier to restart your server and rec over damaged files. Creating startup diskettes If your sy[...]

33 Prepa ring for sy stem recov ery www .gatew a y .com T o create an emergenc y repair diskette in Windows 2000 Ser ver: 1 F o r m a t o n e 3 . 5 - i n c h 1 . 4 4 M B d i s k e t t e a n d i n s e r t i t i n t o y o u r s e r v e r ’ s diskette drive. 2 Double-c lick the My Computer icon. 3 Right-click the C: drive, then click Pro perties . T[...]

34 Chapter 3: Maintaining Y our Serv er www .gatew a y .com 5 Click Backup Now . The Backup window opens. 6 Click Emergenc y Repair Disk . The Emergency Repair Di skette di alog b ox op ens. 7 Click Also back up the registry to the repair di rectory , then click OK . The files are backed up to the dis kette.[...]

35 Prepa ring for sy stem recov ery www .gatew a y .com K eeping a re cor d of system configura tion Recording y our operating system c onfigurat ion Some operating systems let you print a summary of the configuratio n of your server and the memory allocation. This pri nted summary can provide information you need to reset your system c onfiguratio[...]

36 Chapter 3: Maintaining Y our Serv er www .gatew a y .com System administration Mana g eX Event Mana ger ManageX l ets you manage mul tiple compu ters on a W indows 2000 Server or Novell Netware network from a sing le window , then implement co mmands and policies across the n etwork with a single actio n. W ith ManageX you can run system managem[...]

37 System a dministr ation www .gatew a y .com 3 Select the password to set according to the following table. 4 T y pe the password and press E NTER , th en type it ag ain and pr ess E NTER . 5 Exit the BIOS S etup utility . Monitoring ca se access Whenever the server’ s case cover is removed, the intrusion switch is activated and an event is re [...]

38 Chapter 3: Maintaining Y our Serv er www .gatew a y .com Using y our Serv er Companion CD Y ou can use your Server Comp anion CD to : ■ Ins tall ha rdwa re d riv ers ■ Install programs ■ View server document ation Instructions for using the CD are provid ed in Using Y o ur Server C ompanio n CD .[...]

4 39 Installing Components Read thi s chapter to le arn how to: ■ Open and close the ser ver case ■ Ins tall d riv es a nd me mor y mo dul es ■ Install expansion cards ■ Install processors and rep lace voltage regulators ■ Rep lace the power s upply ■ Repla ce the S CSI bac kplane ■ Rep lace th e syst em boar d ■ Replac e case fan s[...]

40 Chapter 4: Installing Co mponents www .gatew a y .com Preparing to install components Selecting a place to work W o r k o n y o u r s e r v e r i n a n a r e a t h a t : ■ Is clean (avoid dusty areas) ■ Is a low-static environment (a void carpeted areas) ■ Has a stab le s urfac e on w hich t o set your serve r ■ H a s e n o u g h r o o m[...]

41 Preve nting static electrici ty dischar ge www .gatew a y .com Pre venting static electricity disc har g e The components inside yo ur server are extremely sensitive to static electricity , also known as electr ostati c disch arge (ESD). Before working with server components, follow these guidelines: ■ T urn off the server , then unp lug the p[...]

42 Chapter 4: Installing Co mponents www .gatew a y .com Opening the server case Because the components inside your serv er are extremely sens itive to static electricity , make sure that you follow the instructio ns at the beginning o f this chapter t o avoid stat ic electric ity damage . T o open the server case: 1 Follow the instructions in “P[...]

43 Opening the serv er case www .gatew a y .com 5 For more stability , place the server on its side. 6 Loosen the three captive th umbscrews that secure the side pa nel to the server . 7 Slide the side panel to ward the front of the case about ½ inch, th en lift the panel away from the server . Thumbs crew s[...]

44 Chapter 4: Installing Co mponents www .gatew a y .com 8 If your server has an air duct, pull the tab on the rig ht until it releases the duct from the serve r , then lift the duct away from the ser ver .[...]

45 Closing the server case www .gatew a y .com Closing the ser ver case T o close the server case: 1 For more stability , set the server case on its side. 2 Make sure that all of the in ternal cables are arranged inside the case so they will not be pin ched when you close the case. 3 Replace the air duct if one came with your server . 4 Align the s[...]

46 Chapter 4: Installing Co mponents www .gatew a y .com 7 Align the notch in the bottom of the front cover with the rail on the front of the case, then swing the cover against the case. 8 Lock the front cover . 9 Reconnect the power cord and all other cables.[...]

47 Installi ng driv es www .gatew a y .com Installing drives Y our serv er’ s basic config uration includes one CD drive and one 3 .5-inch diskette drive. Two additional 5. 25-inch drive bays a re also provid ed for more drives. Y our ser ver can have up to eight SCSI hard drives in the hot-swap bay behind the fron t access door . As you prepare [...]

48 Chapter 4: Installing Co mponents www .gatew a y .com ■ If cable-select is available ( drive assignments will be marked on the cable), the IDE cable assigns the master/slave positions to the driv es it connects. Y ou can override these assignments using the jumpers on the drives. ■ If cable-select is not a vailable and only one drive is atta[...]

49 Installi ng driv es www .gatew a y .com If you are adding a new driv e, remove th e bay’s 3.5-inch d rive adapter . T o remove the adapter , press and hold the two locking clips against the adapter , then pull it out of the server . 4 Press the drive bay face plate release tabs inward, then pull the face plate away from the front cover .[...]

50 Chapter 4: Installing Co mponents www .gatew a y .com 5 If you are adding a 3.5-inch hard drive, use the screws that came with your hard drive to secure the d rive to the 3.5-inch drive adap ter . - OR - Hard driv e scr ews Hard driv e scr ews[...]

51 Installi ng driv es www .gatew a y .com If you are replacing the 3.5-inch drive adapter with a new 5.25-inch drive, remove the two screws connecting each mounting rail to th e adapter , remove the rails, then atta ch the rails to the sides of your new drive. T wo screws for mounting the rail onto CD and diskette drives are stored on each rail. S[...]

52 Chapter 4: Installing Co mponents www .gatew a y .com 7 If y ou a re rep laci ng a d rive , di sconnect the old drive’ s ca bles. 8 Press the old drive ’ s release latches against the drive , then pull the drive out of the bay . If you are removing a drive from one of the top two bays, first remove the 3.5-inch diskette driv e so you can rea[...]

53 Installi ng driv es www .gatew a y .com 9 Remove the screws that secure the mo unt ing rails to the old drive, then use the screws to attach the rails to the new d rive. Screws for mounting th e rails onto most tape driv es are stored in the case near the full-lengt h card retention clips. 10 Set any jumpers on the new drive. See the drive’ s [...]

54 Chapter 4: Installing Co mponents www .gatew a y .com 11 Slide the new drive into the drive bay until the drive rails snap into place. 12 Connect the drive cables following the instructions in the drive’ s documentation . 13 Follow the instructions in “Closing the server case” on page 45 .[...]

55 Installi ng driv es www .gatew a y .com Installin g a har d drive Use this proced ure to add or re place hard drives in the hot-swap ba y . Y our ser ver supports up to eight 1-inch high 3 .5-inch SCA SCSI ha rd drives. Y ou can purc hase additional SCSI dr ives through your Gateway sales representative. T o install a hard drive: 1 Un loc k the [...]

56 Chapter 4: Installing Co mponents www .gatew a y .com 3 Pull the drive tray’ s lever away from the server , then pull th e tray straight out of the server . 4 If you are replacing a hard drive, remo ve the four s crews that secure the hard drive to the drive tray , then remo ve the drive from the tray . - OR - If y ou are adding a new drive, r[...]

57 Installi ng driv es www .gatew a y .com 5 Line up the screw holes in the new d riv e with the holes in the side of the drive tray , then secure the drive to the tray with the four screws you removed in Step 4 . 6 Make sure that the tray’ s release le ver is op en, then slide the new drive into the empty ho t-swap bay . 7 Close the drive’ s r[...]

58 Chapter 4: Installing Co mponents www .gatew a y .com Installing memor y When you upg rade your server memor y , make sure that you install the c orrect type of memory module for your server . Y our ser ver uses PC2100 DDR SDR AM registered ECC DIMM memor y . The followi ng illustration shows the location of the memo ry modules on the system boa[...]

59 Inst alling me mory www .gatew a y .com T o install or replace memor y: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 . 2 Follow the instructions in “Opening the server cas e” on page 42 . 3 Pull the plastic tabs away from the sides of the memory module slot. If you are replac ing a memo ry module , r[...]

60 Chapter 4: Installing Co mponents www .gatew a y .com Installing PCI expansion car ds Y our serv er uses the PCI-X bus. Use the following chart to determine the PCI slot you should install your exp ansion card into. PCI slot Description 1 Alwa ys runs at 64 -bit/66 MHz. Su pports 32-bi t and 64 -bit cards , 3.3 V or univ ersal. 2-3 P aired s lot[...]

61 Insta lling PCI exp ansion car ds www .gatew a y .com T o replace, add, or reseat a PCI expansion card: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 . 2 Follow the instructions in “Opening the server cas e” on page 42 . 3 If you are repl acing a card, disconnect any cables that are a ttached to the o[...]

62 Chapter 4: Installing Co mponents www .gatew a y .com 5 Pull the card retention cover’ s release lever , then swing the retention c over away from the expa nsion cards. 6 If you are replac ing a card, remove the old expansion card. Y ou can slightly seesaw the card end-to-end to loo sen the card, but do not bend the card sideways. 7 Press the [...]

63 Insta lling PCI exp ansion car ds www .gatew a y .com 8 Push the card retention cover against th e expansion cards unt il the retention cover clicks into place under the release lever . - OR - Press on the c ard retention cover lever on t he back of the server unti l the lever is flush with th e back of the case. Card retentio n cover Releas e l[...]

64 Chapter 4: Installing Co mponents www .gatew a y .com 9 If you are installing a full-length card, press down on the card retention clip to secure the end of the card. 10 Connect any cables to t he card following the instructions in t he card documentation . 11 Follow the instructions in “Closing the server case” on page 45 . 12 See the card?[...]

65 Install ing a proces sor www .gatew a y .com Installing a pr ocessor The server is compatibl e with Intel ® Xeon processors with 512 KB cache . The server automatically detects the processors each time you turn on the server . Whenever you install new proc essors, you should first install the most c urrent version of the BIOS. For more informat[...]

66 Chapter 4: Installing Co mponents www .gatew a y .com 4 If your server has a passiv e heat sink, pres s down on the heat sink locking lever on each side, push them slightly awa y from t he heat si nk, the n lift the levers out of the way . - OR - If your server has a heat sink with a fan, press down on the heat sink locking lever on each side, p[...]

67 Install ing a proces sor www .gatew a y .com 6 Press down on the processor locking leve r , push it sligh tly away from the processor , then rotate the lev er a full 135° to release the processor . 7 Remove t he old processor . 8 Install the new processor into the processor socket. Make sure that: ■ The processor relea se lever is open all th[...]

68 Chapter 4: Installing Co mponents www .gatew a y .com 12 If your heat sink has a fan, plug the fan into the connect or on the system board next to the heat sin k. 13 If you have i nstalled a new processor into the lower (processor 2) slot for the first time, you also need to install a vol tage regulator for the processor . If you ordered the pro[...]

69 Installi ng a voltag e regulat or www .gatew a y .com Installing a v oltage regulator T o install a v oltage regulator: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 . 2 Follow the instructions in “Opening the server cas e” on page 42 . 3 If you are installing a new voltage regulator , go to Step 5 . [...]

70 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the po wer suppl y T o replace the power s upply: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 . 2 Follow the instructions in “Ope ning the server cas e” on page 42 . 3 Follow the instructions in “Instal ling a voltage regulator” on [...]

71 Replaci ng the power s upply www .gatew a y .com 6 Remove the two screws that secure the power supply tray to the case. 7 Slide the power supply tray out of the ca se. Make sure that none of the power cables sna g on server com ponents. 8 Remove the two screws on the back and the four sc rews on the front of the power supply that secure it to th[...]

72 Chapter 4: Installing Co mponents www .gatew a y .com 9 Secure the new power su pply to the tray with the s ix screws you removed. 10 Insert the new power supp ly’ s cables into the case from the back, then slide the new power supply into the case. 11 Use the two screws you removed in Step 6 to secure th e new powe r supply to the back of the [...]

73 Repl acing the SCS I backpl ane www .gatew a y .com Replacing the SCSI bac kplane Y o u r s e r v e r ’ s h o t - s w a p c a g e c a n h o l d f o u r S C S I d r i v e s . T h e c a g e i s c o n n e c t e d to a SC SI backplan e. T o replace the SCSI backplane: 1 Follow the instructions in “Preventing static electricity discha rge” on p[...]

74 Chapter 4: Installing Co mponents www .gatew a y .com 6 Slide the hot-swap cage out about t wo inches from the case.[...]

75 Repl acing the SCS I backpl ane www .gatew a y .com 7 From inside the case, remove the po wer , SCSI, and manageability cables from the backplane. Th e manageability cable connector is v isible after removing the SCSI and power cables. 8 Remove the hot-swap cage completely from the server .[...]

76 Chapter 4: Installing Co mponents www .gatew a y .com 9 Loosen the captive thum bscrew that secures the backplane to th e hot-swap cage. Thum bscrew[...]

77 Repl acing the SCS I backpl ane www .gatew a y .com 10 Slide the backplane up slightly , then lift it away from the ho t-swap cage. 11 Place the new backplane ont o the hot-swap cage, then tighten the thumbscrew . 12 Slide the hot-swap cage pa rt-way into the hot-swap b ay . Make sure that the side of t he cage marked “T op” is oriented towa[...]

78 Chapter 4: Installing Co mponents www .gatew a y .com 15 Reinstall th e fan. 16 Install each of the drives back into the hot-s wap cage. Make sure that you replace the drives in the correct order by referring to y our notes from Step 4 . 17 Follow the instructions in “Closing the server case” on page 45 .[...]

79 Replacing th e system boa rd www .gatew a y .com Replacing the system boar d T o replace the system board: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 . 2 Follow the instructions in “Opening the server cas e” on page 42 . 3 T o remove the memory modules, follow the instructions in “Installing memo[...]

80 Chapter 4: Installing Co mponents www .gatew a y .com 10 Remove the system board tray’ s thumbscrew on the back of the case. 11 Slide the tray toward the fro nt of the case. If the tray is difficult t o move, push on the rear port panel for added leverage. Syst em bo ard tra y thumbscre w[...]

81 Replacing th e system boa rd www .gatew a y .com 12 Lift the tray away from the case. 13 Insert the new system board tray into the ca se, then slide the tray toward the back of the case. 14 Tigh ten the system board tray thumbscrew on the back of the c ase. 15 Reinstall the memory , processors, voltag e regulators, and fans. 16 Connect the power[...]

82 Chapter 4: Installing Co mponents www .gatew a y .com Replacing a fan The pictures in this procedure show the hot-swap bay fan. All case fans can be replaced in the same man ner . T o replace a fan: 1 Follow the instructions in “Preventing static electricity discha rge” on page 41 . 2 Follow the instructions in “Opening the server cas e”[...]

83 Replac ing a fan www .gatew a y .com 5 Insert the new fan’ s mount ing posts into the fan mounting sl ots, then slide the fan down unti l it snaps int o place. 6 Reconnec t the fan to the system board. 7 Follow the instructions in “Closing the server case” on page 45 . Rear f an co nnect or Hot -s wap bay f an connecto r PCI fan connecto r[...]

84 Chapter 4: Installing Co mponents www .gatew a y .com Replacing the CMOS batter y If the server clock does not keep ti me or the settings in th e BIOS Setup uti lity are not saved when you turn off the ser ver , replace the CMOS ba ttery with an equivalent battery . T o replace the batter y: 1 Print the appendix for BIOS Settings in this guide. [...]

85 Replaci ng the CMOS ba ttery www .gatew a y .com 6 Locate the old batt ery on the system board and note its orientation. Y ou will need to install the new ba ttery the same way . Battery[...]

86 Chapter 4: Installing Co mponents www .gatew a y .com 7 Push the bat ter y retenti on clip away from the battery until the battery lifts up. Y ou can use a screwdriver to help lift the battery . 8 Remove t he old battery . 9 Make sure that the positive (+ ) side of the new battery is facing up, then press the new battery into the socket until it[...]

5 87 Using the BIOS Setup Utility Read thi s chapter to le arn how to: ■ Open the BIOS S etup utility ■ Update the BIOS ■ Reset the BIOS settin gs to their factory defaults ■ Reset the BIOS pa sswords[...]

88 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com Opening the BIOS Setup utility The BIOS Setup uti lity stores basic setti ngs for your server . These settings incl ude basic hardware configuration, resource settings, and password security . These settings are stored and saved even when the power is off. T o open the BIOS Setup util[...]

89 Updating the BIOS www .gatew a y .com Updating the BIOS If you need a new version o f the BIOS, you can download the BIOS update from Gateway , then install th e new version from a diskette. T o update the BIOS: 1 Print the appendix for BIOS Settings in this guide. 2 Download the BIOS update from support.gateway .com . 3 Restart your server , th[...]

90 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com Resetting the BIOS The Clear BIOS j umper on the system boar d lets you clear all BIOS Setup settings and return them to the fa ctory defaults. T o reset the BIOS: 1 Print the appendix for BIOS Settings in this guide. 2 Restart your server . 3 Press F2 wh en the Gatewa y lo go scr een[...]

91 Resettin g the BIOS www .gatew a y .com 8 Remove the jumper across p ins 2-3 of j umper JP7, then place the jumpe r across pins 1-2. Th e BIOS memory is clea red. 9 Place the jumper back on to pins 2-3. 10 Close the case by following the instructions in “Closing the ser ver case” on page 45 . 11 T urn on the server . A message appears saying[...]

92 Chapter 5: Using the B IOS Setup Uti lity www .gatew a y .com[...]

6 93 T r oub leshooting Read thi s chapter to le arn how to: ■ Interpret error messages and code s ■ T roubleshoot ■ Get telephone support and training If the suggestions in th is chapter do not correct the prob lem, s ee “ T elephone support” on page 1 17 for more information about h ow to get help.[...]

94 Chapter 6: Troubleshoo ting www .gatew a y .com Safety guidelines While troubleshooting your serv er , follow these safety guidelines: ■ Never remove the side panel while your server is turned on and while the modem cable an d the power cord are connec ted. ■ Do not attempt to open the monitor . T o do so is extremely dangero us. Even if the[...]

95 Error m essages www .gatew a y .com Err or messages These messages often indicate proc edural errors such as typing an incorrect keystroke or trying to sa ve a file to a write-prot ected diskette. Some messages, how ever , m ay ind icat e a p robl em th at re quire s fur the r tr oubl esho otin g. Access denied ■ Y our diskette is write-protec[...]

96 Chapter 6: Troubleshoo ting www .gatew a y .com Diskette read failed - press F1 to retry boot ■ Make sure that the startup diskette contains the command.com file. ■ Open the BIOS Setup utility , then make sure that your drive or controller is configured correctly . ■ Press F1 to restart the server . ■ Make sure that the diskette drive ca[...]

97 Error m essages www .gatew a y .com In valid partit ion tabl e ■ The master boot record may be corru pt. For troubleshooting informa tion, see “The maste r boot record is corrupted” on page 106 . In valid pas sw ord ■ Enter your password again. Some passwords are case sensiti ve. ■ If you do not know the password, you may need to reins[...]

98 Chapter 6: Troubleshoo ting www .gatew a y .com Non-system dis k or disk err or ■ Eject the diskette, then press E NTER . ■ If the diskette is bootable, check it for errors with an error-checking progr am. ■ For trou ble shooti ng i nfor mati on, see “Y ou ne ed to troubleshoot an IDE h a r d d r i v e ” o n p a g e 1 0 7 . Not enough [...]

99 Trou bleshoot ing www .gatew a y .com T r oubleshooting Fir st steps T ry th ese s tep s fi rst bef ore go ing to the following sections: ■ Make sure that the power co rd is connected to your server and an AC outlet and that the AC outlet is s upplying power . ■ If you use a surge protector or a UPS, make sure tha t it is turned on and is ra[...]

100 Chapter 6: Troubleshoo ting www .gatew a y .com Battery replacement If you have probl ems after installing a new CMOS battery , try each of the following items, closing the case and restarting the server a fter each try: ■ T ur n off th e se rver a nd mak e sur e tha t all exter ior cable s ar e att ach ed and secured to the correct connector[...]

101 Trou bleshoot ing www .gatew a y .com A PCI expansion card (for example, a RAI D controller) can a lso issue audible errors by itself, usually consis ting of on e long tone followed by a series of short tones. For more information on the beep cod es issued, check the documentation for that devic e. Several POST routines issue a POST term inal e[...]

102 Chapter 6: Troubleshoo ting www .gatew a y .com BIOS The settings in the BIOS Setup utility are not retained ■ Replace the CM OS battery . For more information, see “ Replacing the CMOS battery” o n page 84 . CD driv e Y our server does not recognize a CD or the CD drive ■ Make sure that the CD la bel is facing up, t hen try again. ■ [...]

103 Trou bleshoot ing www .gatew a y .com Y our CD dri ve tra y does not open ■ Press a straightened paper c lip wire in to the CD drive’ s manual eject hole. The drive tray opens. ■ If this problem happens frequently wh ile the server is turned on, the drive may be defec tive. Cleaning CDs Cle an C Ds b y wip ing fro m the cen ter to th e ed[...]

104 Chapter 6: Troubleshoo ting www .gatew a y .com ■ Delete unnecessary files on the diskette and try again. ■ T ry a differe nt diskette. Occasionally diskettes are fl awed and cannot be rea d by t he disk ette driv e. ■ Run error-checking on the d iske tte. For m ore information, see “Checking the hard drive for errors” on page 24 . If[...]

105 Trou bleshoot ing www .gatew a y .com T o restore files that were deleted in Windows 2000 Server: 1 Double-c lick the Recyc le Bin icon. 2 Right-click the file you want to restore, then click Re store . Hard drive Y ou receive an “Insuff icient disk space” err or message ■ In W indows 2000 Server , delete unnecessary files from the disk u[...]

106 Chapter 6: Troubleshoo ting www .gatew a y .com Y our server does not recognize an IDE drive ■ Make sure that th e IDE connectors are enabled in the BIOS Set up utility . T o open the BIOS Setup utility , restar t your serv er , then press and hold F2 while your serv er restarts. For more information, see “Using the BIOS Setup Utility” on[...]

107 Trou bleshoot ing www .gatew a y .com T o repair the master boot r ecord: ■ At a DOS c ommand pr ompt, ty pe fdisk /mbr , then press E NTER . Y ou need to tr oubleshoot an IDE har d drive ■ Use the GWScan utility to test a hard drive’ s ability to read data a nd to measure seek times and transfer rates. GWScan can also rep air some errors[...]

108 Chapter 6: Troubleshoo ting www .gatew a y .com Connecting to a Web si te takes too long Many fact ors can affect In ternet perf ormance: ■ Condition of the telephon e lines in your business ■ Condition of the telephone lin es and switches at your local telephone service ■ Condition of the Internet computers to which you c onnect and the [...]

109 Trou bleshoot ing www .gatew a y .com Memory Memory error s were detected during server start up ■ Open your ser ver and ma ke sure that the memory modules are inst alled co rrec tly . Fo r mo re i nform ati on, see “Insta lling memory” on page 58 . ■ A memor y module may be defec tive. If possible, try anot her memory module and see if[...]

110 Chapter 6: Troubleshoo ting www .gatew a y .com ■ Check for line noise (scratchy , crackling, or popping sounds). Line noise is a common p roblem that can c ause the modem to connect at a slow er rate, abort downloads, or even discon nect. The faster the modem, the less line noise it can tolerate and still work correctly . Listen to the line [...]

111 Trou bleshoot ing www .gatew a y .com ■ If the modem shares the telephone line with an other device, make sure that the telephone line is not in use (for example, someon e is on the telephone, or another modem is in use). ■ Shut dow n and restart your ser ver . ■ In W indows 2000 Server , run Win dows modem di agnostics. T o run modem dia[...]

112 Chapter 6: Troubleshoo ting www .gatew a y .com T o turn down the modem volume in Windows 2000 Ser ver: 1 Click Star t , Settings , then click Contr ol P anel . The Control Pan el window opens. 2 Double-c lick the Modem s icon. The Modems P ropert ies dialo g box opens. 3 Click the mod em you want to adjust, then clic k Properties . 4 Adjust th[...]

113 Trou bleshoot ing www .gatew a y .com ■ Y ou demagnetize the screen using the monito r’ s degauss feature. For more information o n degauss, see the m onitor’ s documentati on. A horizontal li ne or wire is visible across the monit or screen The monitor m ay use a th in damper wire, located approximately 1/3 of the way down from the upper[...]

114 Chapter 6: Troubleshoo ting www .gatew a y .com Po w e r Y ou press the power b utton, but the server does not turn on ■ If the power button LED is green, the serv er is turned on, but you may not be seeing an image on the monitor . For monitor troubleshooting, see “Monit or ” on page 112 . ■ If your server is plugged into a surge prote[...]

115 Trou bleshoot ing www .gatew a y .com ■ Reinstall the printer driver . For more information, see your printer’ s documentation . Y ou receive a “Printe r queue is full” err or message ■ Make sure that the printer is n ot set to work offline. ■ Stop and restart the spooler ser vice. For more inform ation, see your operating sy stem?[...]

116 Chapter 6: Troubleshoo ting www .gatew a y .com ■ If you have u pgraded your server from one processor to two, you may need to reconfigure your operating system so it recognizes the additional processor . For more information, see your o perating system’ s documentation . ■ Make sure that a voltage regulator is installed for each processo[...]

117 Telep hone suppo rt www .gatew a y .com T elephone suppor t Bef ore calling Gate wa y T ech nical Support If you have a technic al problem with your server , follow t hese recommendations before contacting Gateway T echnical Sup port: ■ Mak e s ure t hat your se rve r i s con nec ted cor rec tly to a g ro und ed AC ou tle t that is supplying [...]

118 Chapter 6: Troubleshoo ting www .gatew a y .com T elephone support Gat eway offer s a w ide rang e of cu stome r se rvice , tec hni cal su ppor t, a nd information services. A utomated tr oubleshooting system T elephone number s Y ou can access the following services through your t elephone to get answers to your questions: Service description [...]

119 Tutoring and training www .gatew a y .com T utoring and training Gateway's T echnical Support professionals cannot pr ovide hardware and software training. In stead, Gateway recommend s the following train ing resources. Resource Service description For more informa tion In-Store T raining at Ga tew a y stor es Our friendly a nd kno wledge[...]

120 Chapter 6: Troubleshoo ting www .gatew a y .com[...]

A 121 Ser ver Specifications The following specific ations are for the standard configuratio n. Y our server may contain optional equipment. All specifications are subject to ch ange.[...]

122 Appendi x A: www .gatew a y .com System specifications Case size T ower: 7.75 × 18 × 17.5 inches (19.69 × 45.7 2 × 44.45 cm) Wei ght V ari es by co nfigu ration Fans 3 ch assis f ans (speed adjustab le) Ports ■ PS/2 ke yboard ■ PS/2 mous e ■ USB (4) ■ Serial (DIN9 i nterf ace) ■ VG A ■ Pa ra l l e l ■ RJ-45 LAN Drives (standar[...]

123 Syste m board sp ecifica tions www .gatew a y .com System boar d specifications Processor Dual 6 03-pin (E750 0) or 604-pin (E7501) soc ke ts 400 MHz (E7500) o r 400 MHz/533 MHz (E7 501) system bus Supports Intel Xeon CPU with 512 KB cache 1 VRM p er process or , 9.1 co mpliant Chipset Intel E7500 or E7501 ■ 400 MHz (E750 0) or 533 MHz (E75 0[...]

124 Appendi x A: www .gatew a y .com Hardwa re Monitor Main logic board se nsors: ■ V olta ge sensor s ■ T e mper ature sen sors ■ Adapt ive fa n speed co ntrol an d fa n speed de tection[...]

125 Enviro nmental sp ecificat ions www .gatew a y .com En vir onmental specifications The following sp ecifications identify maximum environme ntal conditio ns. At no time should the server run unde r conditions which violate these specifications. Va riable Requi rements T emper ature Maximum rate of change: 18°F (10°C) p er hour Nonoper ating: [...]

126 Appendi x A: www .gatew a y .com Video specifications ■ DDC 2B suppo rt ■ Integrated 230 M Hz DAC ■ 4 MB memory (E7500) 8 MB memory (E7501) Resolution support Refresh Rate (Hz ) R e s o l u t i o n 4 36 06 67 07 27 57 68 59 0 1 0 0 640 × 480 ×× ×× × 800 × 600 ××× × × 1024 × 768 ×× ×× × 1280 × 1024 ×× ×× 1600 × 1200[...]

127 Electr onic sp ecificat ions www .gatew a y .com Electr onic specifications Memory map Interrupts The following table reflects a typi cal configuration, but you can chang e these interrupts. Use this info rmation to determine how to program each interrupt. The actual interrup t map is defined usi ng configuration regist ers in the I/O controlle[...]

128 Appendi x A: www .gatew a y .com PCI interrupt r outing PCI interrupt routing in PIC mode 5U S B 6 Disk ette contro ller 7 P ara llel 8 Real-ti me cloc k 9A C P I S C I 10 11 12 Mouse c ontroller 13 System inte rrupt/FERR 14 Primary IDE 15 Secondary IDE Devic e Inter rupt A Inter rupt B In terru pt C Interru pt D Rage XL -ICH3 P IRQB Debug sl o[...]

129 Additio nal spec ificatio ns www .gatew a y .com Ad ditional specifications For more information about yo ur server , such as memory size, hard drive size, and processor type, visit Gateway’ s eSup port page at support.gateway .com . The eSupport page also has links to additional G ateway documentation and deta iled specifications for your ow[...]

130 Appendi x A: www .gatew a y .com[...]

B 131 BIOS Settings Y ou can print this app endix, then record your custo m BIOS settings on t he printout. Only settin gs which can be changed are listed in this appendix. For a complete list of viewable BIOS settings, run the BIOS Se tup utility . T o view all BIOS settings: 1 Restart your serve r . 2 Press F2 when the Gateway logo screen appears[...]

132 Appendi x B: BI OS Setting s www .gatew a y .com BIOS menu BIOS submenu Settin g Value Main Syst em Time System Date Adv anced Pl ug & Pla y O/S Reset Config Data SuperIO Config uration OnBoard Flop py Controll er Serial P or t1 Address P ara llel P or t Address P ara llel P or t Mode ECP Mode D MA Channel P ara llel P or t Irq IDE Configur[...]

133 www .gatew a y .com DMA Mode S. M. A. R .T . 32Bit Data T ransf er ARMD Emul ation T ype IDE Config urat ion: Seco ndar y ID E Maste r Ty p e LBA/Lar ge Mode Bloc k (Multi- Sector T ransf er) PIO Mode DMA Mode S. M. A. R .T . 32Bit Data T ransf er ARMD Emul ation T ype IDE Config urat ion: Seco ndar y ID E Slav e Ty p e LBA/Lar ge Mode Bloc k ([...]

134 Appendi x B: BI OS Setting s www .gatew a y .com Onboa rd SCSI Contr oller OnBoard V GA De vice Legacy USB Support Remote Access Config uration Remote Acc ess P ower P ower Button Mode AC Powe r F a il u re Standb y Time Out Boot Quiet Boot W ait f or ‘F1’ If Error Boot De vice Priority 1st Boot De vice 2nd Boot D e vice Removab le De vices[...]

C 135 Saf ety , Regulator y , and Legal Inf ormation Impor tant safety inf ormation Y our Gateway system is desi gned and tested to meet the latest standards for safety of in formation technolog y equipment. However, to ensure safe use of th is pro duc t, it is i mpor tant that the safe ty ins truc tio ns ma rked on the product and in the documenta[...]

136 Appendi x C: Safety , Regulatory, a nd Legal Inf ormation www .gatew a y .com ■ If your computer h as a voltage selector switch, make s ure that the switch is in the proper posi tion for your area. The voltage selector switch is set at the facto ry to the correct voltage. ■ Openings in the computer case are provided for ventil ation. Do not[...]

137 www .gatew a y .com Regulator y compliance statements United State s of A merica Federal Communicati ons Commission (FCC) Unintentional emitter per FCC Part 15 FCC Part 15 Class A St atement The server is designate d as complying with Class A requirement s if it bares the following text on the rati ng label: This device complies wit h Part 15 o[...]

138 Appendi x C: Safety , Regulatory, a nd Legal Inf ormation www .gatew a y .com If this devic e causes harm to the telephone netwo rk, the telephone company will not ify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the p roblem is resolved. The t[...]

139 www .gatew a y .com The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in respo nse to an incoming c all. In most areas, th e sum of RENs shou ld not exceed five (5.0). T o be certain of the number o[...]

140 Appendi x C: Safety , Regulatory, a nd Legal Inf ormation www .gatew a y .com Canada Industry Canada (IC) Unintentional emitter per ICES-00 3 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as s et out in the radio interf erence regulat ions of Industry Canada. Le présent appareil nu m[...]

141 www .gatew a y .com Laser saf ety statement All Gateway syst ems equipped with CD and DVD d rives comply with the ap propriate safety standards, includin g IEC 825. The laser devices in these com ponents are classified as “Cl ass 1 Laser Products ” under a US Department of Healt h and Human Services (DHHS) Radiation Performance Standard. Sh[...]

142 Appendi x C: Safety , Regulatory, a nd Legal Inf ormation www .gatew a y .com Notices Copy right © 2003 Gatewa y , Inc. All Rights Reserved 14303 Gatewa y P lace P ow ay , CA 92064 USA All Rights Reser ved This publication is protected by cop yright and all rights are reser ved. No part of it may be reproduced or transmitted b y any means or i[...]

143 Index Numerics 3.5-inch d rive adap ter 49 5.25-in ch drive installing 48 location 2 A accessories safety precautions 136 add-in ca rd see card adding CD driv e 48 diskette drive 48 expa nsio n card s 60 hard drive 55 media dri ve 48 memory 58 processor 65 voltage regulator 69 administrator password see supervisor password Advanced menu BIOS Se[...]

144 CD cleani ng 103 Server C ompani on 38 troubleshooting 102 CD driv e installing 48 location 2 troubleshooting 102 cleani ng CD 103 computer exterior 28 keyboard 29 mouse 30 screen 29 tape drive 29 closing case 45 unresponsive programs 16 CMOS battery see battery conditio ner line 12 configuration jumper 7 connecti ons diskette drive 7 fans 7 fr[...]

145 diskette 2 , 48 hard drive 55 hot-swap 55 installing 47 installing 5.25- inch 48 installing CD 48 installing dis kette 48 installing hard drive 55 installing hot-swap 55 installing SCS I 55 RAID 3 , 55 replacing 47 SCSI 55 tape 27 , 29 troubleshooting 102 , 103 , 105 E electronic specifications 127 electrostatic discharge (ESD ) 41 environmenta[...]

146 connecto rs 7 drive configuration 47 IDE cables 47 IDE connector location 7 indicators 2 , 14 installing 5.25-in ch drive 48 add-in ca rd 60 backplane 73 battery 84 card 60 CD driv e 48 diskette drive 48 expa nsio n card s 60 fans 82 hard drive 55 heat sink 65 hot-swap drive 55 media dri ve 48 memory 58 PCI card 60 power su pply 70 processor 65[...]

147 troubleshooting 109 messages 95 modem connecti on speed 110 troubleshooting 109 monitor adjustin g 14 cleani ng 29 port 4 troubleshooting 112 motherboa rd see system board mouse cleani ng 30 port 4 troubleshooting 113 N network jack 4 non-te chnical suppo rt Accounting 118 Sale s 118 Warranty 118 O online help 8 opening ca se 42 operating sy st[...]

148 see memory rear fan 4 , 5 rebooting server 16 recovering BIOS 89 system 32 Recyc le Bin 105 removing 5.25-in ch drive 48 add-in ca rd 60 backplane 73 battery 84 card 60 CD driv e 48 cover panel s 42 diskette drive 48 expa nsio n card s 60 fans 82 files and folders 24 hard drive 55 heat sink 65 hot-swap ca ge 73 hot-swap drive 55 media dri ve 48[...]

149 card 6 memory 7 processor 6 voltage regulator 7 specifications 122 , 129 electronic 127 environmental 125 system board 123 video 12 6 starting server 13 startup diskettes 32 static electricity 41 supervisor password 36 surge protector 11 system 122 adminis tration 36 control 36 manageme nt 36 recovery 32 security 36 specifications 122 startup 1[...]

150 screen area 112 SCSI dr ive 106 technical sup port 117 tele phon e supp ort 117 video 11 2 Web site connection sp eed 108 turning off server 15 turning on server 13 U uninterr uptible pow er supply (UP S) 12 updating BI OS 89 UPS 12 USB ports location 2 , 4 user password 36 utilities BIOS Se tup 87 V VGA port 4 video resolution support 126 spec[...]

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