Gateway E-9220T manual

G a t e w a y E - 9 2 2 0 T S e r v e r U s e r G u i d e C M Y CM MY CY CMY K 9220Cover_FRONT.pdf 7/15/2005 12:14:54 PM 9220Cover_FRONT.pdf 7/15/2005 12:14:54 PM[...]

i www .gate wa y .com Co n te n t s 1 Checking Out Your Gateway Serv er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

ii www .gate way .com Installing d rives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Installing o r rep lacing a fixed or rem ovable-media driv e . . . . . . . . . . . . . . . . . . . . . . . 39 Installing o r rep lacing a hard dr ive . . . . . . . . . . . . . . . . . . . [...]

iii www .gate wa y .com A Server S pecificat ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 System spe cifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 System boar d spe cifications . . . . . . . . . . . . . . . . . .[...]

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Ch apter 1 1 Check i ng Out Y our G ateway Ser v er • Locating dr iv es, por ts, jac ks, and controls • Locating system board c omponents • Getting help[...]

2 ww w .g at eway . co m Chapter 1: C hecking Ou t Your Gatewa y Server Fr o n t Additiona l 5.25-inch drive ba y D VD/CD drive P ow er button/ Po w e r i n d i c a t o r LED Disk ette driv e USB por ts Addition al 3.5-inc h drive ba y[...]

3 www .gate wa y .com Back Back Serial port P o wer co nnector Card retention bar Video port (on PCI card) Mouse p or t P ow er supply modules PCI slots (sho wn with EMI shie lds) USB por ts K eybo ard por t NIC (RJ-45) Po w e r s u p p l y module latch P ow er supply modul e latch Case cov er thumbs crew Cov er release l ev er P o wer suppl y LEDs[...]

4 ww w .g at eway . co m Chapter 1: C hecking Ou t Your Gatewa y Server Interior P o wer su pply modul es Fr o n t f a n 5.25-inch dr ive ba ys Cov er releas e latch Processor air duct Internal 3.5- inch driv e bay s 3.5-inch driv e bay s Memor y slots Battery Bac k fan[...]

5 www .gate wa y .com System board S y stem board Main p o wer connec tor USB conn ectors Fr o n t f a n connec tor Po w e r conne ctor CMOS Battery PCI slot 5 - 32-bit PCIe slot 4 - x4 PCI slot 3 - 32 -bit Disk ette drive conne ctor Memory slots PCIe sl ot 1 - x1 PCIe slot 2 - x8 IDE conne ctor NIC (RJ-45) Serial port K ey board and mouse p or ts)[...]

6 ww w .g at eway . co m Chapter 1: C hecking Ou t Your Gatewa y Server Getting Help In addition to y our operating system’ s documentation, you can use the fol lowing information resour ces to help you use your server . Gatewa y W eb site Gateway provides a variety of informa tion on its W eb site to help you use your server . Visit the Gateway [...]

Ch apter 2 7 Setti ng Up Y our Ser v er • Using your server saf ely • Star ting and turning off y our ser ver • Restar ting (re booting) your server • Setting up the operating system[...]

8 ww w .g at eway . co m Chapter 2: S etting Up Your Server Setting up th e hardwar e T o make sure that your working environment is safe: ■ Use a cle an, dry , f lat, stable su rface for your ser ver . A llow at least 6 inches at the back of the server for ca bling and air circ ula t io n . ■ Use the instructions on yo ur ser ver’ s setup po[...]

9 www .gate wa y .com Prot ecting from po wer so urce pr oblems P rotecting from po w er sourc e problems Line cond itioners, and uninterruptibl e power su pplies can h elp protect your server against power sou r ce p roblems. Line condition ers A line conditioner prot e cts y our serv er from the small fluctuations in voltage from an electrical su[...]

10 ww w .g at eway . co m Chapter 2: S etting Up Your Server Star ting y our ser v er Before you start your server for the first time: ■ Make sure that the server and monitor are plugg ed into a power outlet or UPS and that the UPS (if you are using one) is turned on. ■ Make sure that all cables are connected securely to the correct ports and j[...]

11 www .gate wa y .com Starting y our server If nothing happens when yo u press the power button: ■ Make sure that the UPS, if yo u are using one, is connected securely to an electrical outlet, turned on, and working c orrectly . ■ Make sure that the monitor is connected to the server , plugged into the power outlet or UPS, a nd turned on. Y ou[...]

12 ww w .g at eway . co m Chapter 2: S etting Up Your Server T urning off y our ser v er Every time you turn off your server , first sh ut down the operating system. Y ou may lose data if you do not follo w the correct procedure. T o turn off t he ser ver: 1 See the opera ting system’ s documentation or onli ne h e l p for instruc tions on shutti[...]

13 www .gate wa y .com Setting u p the operatin g system Se tting up th e operating system If you ordered your server with the operating system already installed by G ateway , in most cases it is c ompletely installed and the basic s ettings are already configured. The Windows Small Business Server operating system may re quire a dditional installa[...]

14 ww w .g at eway . co m Chapter 2: S etting Up Your Server[...]

Ch apter 3 15 Maintaining Y our Ser ver • Car ing f or y our ser ver • Preparing f or system recov er y • System administration • Using Active Management T ech nolog y[...]

16 ww w .g at eway . co m Chapter 3: M aintaining Your Server Ca ring for y our ser v er T o extend the life of your server: ■ B e c a r e f u l n o t t o b u m p o r d r o p y o u r s e r v e r . ■ When transporting your serve r , we recommend that you put it in th e original packag ing mate rials. ■ Keep your server and magnetic media away [...]

17 www .gate wa y .com Caring fo r your server Clean ing tips ■ Always turn off yo ur serv er and other peripheral de vices before cleaning any componen ts. ■ Use a damp, lint-free clo th to clean your server an d other parts of your server system. Do not use abrasive or solvent cleaners because they can damage th e fi nish on compon ents. ■ [...]

18 ww w .g at eway . co m Chapter 3: M aintaining Your Server P reparing for sy stem r eco v er y If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes ar e diskett es that let you start the server and attempt to fix the problem. See y our operating system’ s documen tation or online he[...]

19 www .gate wa y .com System a dministrat ion S y stem administra tion Gat ewa y S erver Manager Gateway Server Manager lets you manage mult iple comp uters on a W indows network from a single window , then implem ent commands an d policies across the network with a si ngle action. W ith Gateway Server Manager , you can run system management tasks[...]

20 ww w .g at eway . co m Chapter 3: M aintaining Your Server 3 Select the password to set a ccording to the following table. 4 T ype the password and press E NTER , then ty pe it ag ain and p ress E NTER . 5 Save your changes and exit th e BIOS Setup utility . Option Description Supervisor pass word T o contr ol access to s ystem conf iguration, s[...]

21 www .gate wa y .com Creating a DOS-boota ble System Up date Pack age (SUP) CD Cre ating a DOS-bootable S y stem Updat e Pa c k a g e ( SUP ) CD Several utilities availa ble on this server require that you boot the server to DOS. A DOS-boo table System Upd ate Package ( SUP ) CD, containing the upd ate files, provides a convenient way to accompli[...]

22 ww w .g at eway . co m Chapter 3: M aintaining Your Server Booting from the SUP CD: 1 Restart your serve r , then press F2 when the Gateway log o screen appears during startup. The BIOS S etup utility opens. 2 Sele ct the Bo ot menu, then press E NTER . The Boot menu opens. 3 Select the CD drive on the B oot menu, then press E NTER . The server [...]

23 www .gate wa y .com Using A ctive Managemen t Technolog y (AMT) U sing Activ e Management T echnology ( AMT ) Active Mana gement T echnology (AMT) provides the following: ■ OOB System Mana gement—Allows remote management of platforms, regardless of power on/off or O S state. ■ Remote T roubleshooting a nd Recovery—Significantly re duces [...]

24 ww w .g at eway . co m Chapter 3: M aintaining Your Server 4 When you are asked if you want the “DHCP Enab le d – Y/ N,” enter the response that is appropriate to y our situation. If you enter No , then enter: ■ A Static IP Address for the AMT interface (Example: 10.225.200.101 ) ■ The Subnet Ma sk (Example: 255.255.255.0 ) ■ The Def[...]

25 www .gate wa y .com Using A ctive Managemen t Technolog y (AMT) From this initial sc reen you have access to the following information for the computer you are currently using: ■ Sys tem Inf orma tion ■ Processor Information ■ Memory Information ■ Disk Inform ation ■ Event Log ■ Remo te ■ Network Configuration Y ou can also change [...]

26 ww w .g at eway . co m Chapter 3: M aintaining Your Server U sing y our S ystem C o m panion CD Y ou can use your System Co mpanion CD to : ■ Ins tall hardw are d rive rs ■ Install programs ■ View server document ation Instructions for using the CD are provide d in Using Y o ur Sy stem Co mpan ion CD , a booklet which is included with the [...]

Ch apter 4 27 Installing Comp onents • Opening and closing th e ser v er case • Installing and replacing major components Y ou must open your ser ver case to insta ll components. If y ou are not comfortable with these procedures, get help from a more ex perienced computer user or computer service technician, or contact Gateway Customer Care.[...]

28 ww w .g at eway . co m Chapter 4: I nstalling Com ponents P reparing to install c omponents Selec ting a place to w ork W o r k o n y o u r s e r v e r i n a n a r e a t h a t : ■ Is clean (avoid dusty areas) ■ Is a low-static environment (a void carpeted areas) ■ Has a stabl e surf ace on w hich to set you r serve r ■ H a s e n o u g h [...]

29 www .gate wa y .com Preve nting static electricity discharge P re v enting sta tic elec tricity discharge The components inside y our server are extremely sen sitive to static electricity , also known as electrostatic discharge (ES D). Before working with server co mponents, f ollow these guidelines: ■ T u rn off the serve r , then unplug the [...]

30 ww w .g at eway . co m Chapter 4: I nstalling Com ponents A ccessing the in ternal c omponents Opening the server case Because the compon ents inside yo ur server are extremely sensitiv e t o s ta tic e lectricity , make sure that you follow the in structions at the beginning of this c hapter to avoid static electricity damage. T o open the serv[...]

31 www .gate wa y .com Acces sing the interna l components 5 Swing the side panel away from the computer . 6 Lift the panel away from the server and plac e it out of the way .[...]

32 ww w .g at eway . co m Chapter 4: I nstalling Com ponents Remo ving the bez el assembly T o remove the bezel assembly: 1 Follow the instructions in “O pening the server cas e” on page 30 . 2 After removing the side panel, press the th ree black plastic tabs (positions indicated by the arrows) to release the right side of the bezel. 3 Swing t[...]

33 www .gate wa y .com Acces sing the interna l components Remo ving the processor air duc t T o remove the processor air duct: 1 Follow the instructions in “P r ev enting static electricity disc harge” on page 29 . 2 Follow the instructions in “O pening the server cas e” on page 30 . 3 Remove the ca bles from the air duct cable clip. 4 Gra[...]

34 ww w .g at eway . co m Chapter 4: I nstalling Com ponents Installing the processor air duc t T o install the processor air duc t: 1 Align the left sid e of the processor air duct with the front fan and eng age the installatio n tabs on the bottom of th e air du ct with the installation holes in the side of the chassis. Important Be careful no t [...]

35 www .gate wa y .com Acces sing the interna l components 2 Press the processor air duct into place. 3 Place the diskette cable and hard drive p ower cable behind the cable clip on the processor air duct.[...]

36 ww w .g at eway . co m Chapter 4: I nstalling Com ponents Installing the bez el assembly T o i nstall the bezel assembly: 1 Engage the tabs on the left side of the bezel with the slots in the left side of the computer . 2 Swing the right si de of the bezel in to engage the tabs on the right si de of the bezel with the slots on t he right side of[...]

37 www .gate wa y .com Acces sing the interna l components Closing the server case T o close the server case: 1 M ak e s ur e t h at al l of th e i nt e rn al ca b le s a r e arran ged inside the case so they will not be pinche d when you close the ca se. 2 Align the panel tabs into t he bottom case notches, then swing the side panel toward the top[...]

38 ww w .g at eway . co m Chapter 4: I nstalling Com ponents Installing driv es Y our ser ver’ s basic configuration includes one CD or DVD drive a nd one 3.5-inch diskette drive. Y our server also has an a dditional 5.25-i nch drive bay and a n additional 3.5-inch drive bay . Y o u r s e r v e r c a n h a v e a s m a n y a s f o u r S A T A ( s [...]

39 www .gate wa y .com Installi ng drives ■ IDE drives can be c onfigured as master , slave, or cable-select. ■ If cable-select is available (drive assign ments wil l be marked on the cable), the IDE cable assigns the master/slave positions to the drives it connects. Y ou can override these assignments using the jumpers on the driv es. ■ If c[...]

40 ww w .g at eway . co m Chapter 4: I nstalling Com ponents 5 Slide the green drive reta iner lever toward th e ba ck of the driv e bay , t hen go to Step 8 . 6 Disconnect the old drive’s cables from the back of the drive. 7 Slide the green drive retainer lever toward the back of the d rive bay , th en pull the dri ve out of t he bay . 8 Set any[...]

41 www .gate wa y .com Installi ng drives Installing or replacing a hard driv e Use these instructions to install or replace a hard drive. T o inst all a har d drive in an internal drive bay: 1 Follow the instructions in “P r ev enting static electricity disc harge” on page 29 . 2 Follow the instructions in “O pening the server cas e” on pa[...]

42 ww w .g at eway . co m Chapter 4: I nstalling Com ponents 7 Slide the new drive in to the drive bay as far as i t w ill go, then slide the green drive retainer lever toward the back of the driv e bay to lock the drive into the bay . 8 Connect th e power and data cables. 9 Follow the instructions in “Closing t he serv er case” on pa ge 37 . 1[...]

43 www .gate wa y .com Configur ing your on board RAID so lution T o launch the SA T A RAI D BIOS consol e: 1 Restart your serve r . 2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 3 From the Main B I O S m e n u , s e l e c t t h e Advanc ed menu. 4 Sele ct the Driv e Configuration sub -menu. 5 For the[...]

44 ww w .g at eway . co m Chapter 4: I nstalling Com ponents T o configure the SA T A RAID solution: 1 Open the BIOS Setup ut ility as described in the previous procedure. 2 Sele ct Create RAID V olume from the Manage ment menu. 3 Enter the name of the volum e, or press E NTER to accept the d efault. 4 U s e t h e u p a n d d o w n a r r o w k e y [...]

45 www .gate wa y .com Inst alling memor y Installing memor y When you upgrade your server memory , make sure that you install th e correct type of memo ry in your server . Y our se rver s upport s from 256 MB to 8 GB total memo r y . Supported DIMM sizes include 256 MB, 512 MB, 1 GB, and 2 GB. The BIOS configures the memory controller to ru n in e[...]

46 ww w .g at eway . co m Chapter 4: I nstalling Com ponents T o install or replace memor y: 1 Follow the instructions in “Prev enting static electricity disc harge” on page 29 . 2 Follow the instructions in “O pening the server cas e” on page 30 . 3 Pull the plastic tabs away from the sides of the memory module slot. If you are repl acing [...]

47 www .gate wa y .com Insta lling PCI expans ion cards Installing PCI e xpansion card s Use the following c ha rt to determine the PCI slot into which you should install your expa nsio n card. T o replace, add, or r eseat a PCI expansion card: 1 Follow the instructions in “P r ev enting static electricity disc harge” on page 29 . 2 Follow the [...]

48 ww w .g at eway . co m Chapter 4: I nstalling Com ponents 4 Loosen the capt ive thumbscrew on the card reten tion bar and swing the bar o ut from the back of the chassis. 5 If you are replacing a card , remove the ol d expa nsion card. T o loosen the card you can s light ly ro ck the ca rd en d-to-e nd, bu t do no t bend the c ard sid eways . Ca[...]

49 www .gate wa y .com Insta lling PCI expans ion cards 6 Press the new card into the expansion slot. T o help insert the c ard you can slight ly rock the card end-to-end, but do not bend the card sideways. 7 Swing the card retention bar back into place and tighten the captive t humbscrew . Card retention bar . Captive thumbs crew[...]

50 ww w .g at eway . co m Chapter 4: I nstalling Com ponents 8 Connect any cables to the card. For more info rma tion, see the instructions in the card’ s documentation . 9 Follow the instructions in “Closing t he serv er case” on pa ge 37 . 10 See the card’ s do cumentation f or software installation instructions.[...]

51 www .gate wa y .com Replacing th e processor Replacing the proc esso r The server is compatible with Intel ® C e l eron (533 MHz FSB), Pentium 4 (800 MHz FSB), and Pentium D (800 MHz FSB) pr ocessors with 256 KB (C eleron), 1 or 2 MB (Pen tium 4), or 2×1 MB (Pentium D), L2 cache s. The ser ve r automatically detects the processors each time yo[...]

52 ww w .g at eway . co m Chapter 4: I nstalling Com ponents 6 Remove the he at sink. If the heatsink sticks to the processor , twist it slightly to release it, t he n try again. 7 Press down on the processor locking lever , pu sh it slightly away from the processor , then rotate the lever a full 13 5° to release the processor . 8 Remove t he old [...]

53 www .gate wa y .com Replacing th e processor 11 Place the heat sink on the processor , making s ure the Thermal Interface Material (TIM) is aligne d between the heat s ink and the proces sor . 12 Line up the four captive screws with the four posts surrounding the processor , then gradually and evenly tight en the four captive screws to secure th[...]

54 ww w .g at eway . co m Chapter 4: I nstalling Com ponents Replacing a pow er s upply module If your server uses the optional hot-swappable, redundan t po wer s up plies and o ne of th e two powe r supplies fails, the other power s upp ly module supports the server while you replace the failed modul e . Y ou do not need to turn off the server or [...]

55 www .gate wa y .com Replacin g a power supply module 4 While pressing the green latch on the power supply module, g rasp the handle and pull the module straight out f rom the server . 5 Slide the new power supply mo dule into the emp ty power supply bay until the g reen latch snaps into place. 6 Plug the power cord into the new power supply modu[...]

56 ww w .g at eway . co m Chapter 4: I nstalling Com ponents Replacing a fan T o replace a front fan: 1 Follow the instructions in “P r ev enting static electricity disc harge” on page 29 . 2 Follow the instructions in “O pening the server cas e” on page 30 . 3 Remove the processor air duct by following the instructions i n “Removi ng the[...]

57 www .gate wa y .com Replac ing a fan 7 Insert the new fan into the opening left by the old fan, then engage the fan retention tabs and fan release tab with the chassis until it snaps into pla ce. 8 Plug the fan cab le into the fan connector on the system board. 9 Replace the p rocessor air duct by follow i ng the instructions in “Installing th[...]

58 ww w .g at eway . co m Chapter 4: I nstalling Com ponents 4 Unscrew the four fan retention screws holding the fan to the back of the chassis. 5 Pull the fan from th e chassis, noting the orientati on. 6 Insert the new fan into the chassis, t hen replace the fan retention screws. 7 Plug the fan ca ble into the fan connector on the system bo ard. [...]

59 www .gate wa y .com Replaci ng the CMOS batter y Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server , replace the CMOS batter y with an equivalent battery . T o replace the batter y: 1 Print the appendix for BIOS Settings in this guide. 2 Follow t[...]

60 ww w .g at eway . co m Chapter 4: I nstalling Com ponents 9 Make sure that the positive (+) side of the new battery is facing correctly , then press the new battery into the socket unt il it snaps into place. 10 Follow the instructions in “Closing t he serv er case” on pa ge 37 . 11 Tu r n o n t h e s e r v e r. 12 Press F2 when the Gateway [...]

61 www .gate wa y .com Replacing th e system boa rd Replacing the system board T o replace the system board: 1 Follow the instructions in “P r ev enting static electricity disc harge” on page 29 . 2 Follow the instructions in “O pening the server cas e” on page 30 . 3 Remove the processor air duct by following the instructions i n “Removi[...]

62 ww w .g at eway . co m Chapter 4: I nstalling Com ponents 8 Remove the seven (7) screws securing the system board to the case. Scre w Screw Screw Scre w Scre w Screw Screw[...]

63 www .gate wa y .com Replacing th e system boa rd 9 Pull the system board away from the case an d carefully remove it, then place it in a static-free b ag on a stable wo rk surface. 10 Insert the new system board into the case, alig ning the holes in the board with the threaded stan doffs on the side of the case. 11 Secure the system board to the[...]

64 ww w .g at eway . co m Chapter 4: I nstalling Com ponents 17 T u r n o n y o u r s e r v e r . 18 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 19 Check BIOS settings to make sure that they detect the server’ s new hard ware, then save your changes (if a ny ) a nd c l ose the BIOS Setup utility .[...]

Ch apter 5 65 Using the BIOS Set up Utility • Opening the B IOS Setup utility • Updating the B IOS • Resetting the BIOS sett ings to their f actor y def aults • Resetting the B IOS pass words[...]

66 ww w .g at eway . co m Chapter 5: U sing the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server . These settings include basic hardware configuration, resour ce settings, an d password security . These settings are stored and saved even when the power is off. T o open the B IOS Setup ut[...]

67 www .gate wa y .com Updating the BIOS Updating the BIOS If you need a new version of the BIOS, yo u can download the BIOS update from support.gateway .com , then install the new version from W indows. T o update the BIOS: 1 Download the new version of the BIOS from s upport.gateway .com , then unzip the file. 2 Print the appendix for BIOS Settin[...]

68 ww w .g at eway . co m Chapter 5: U sing the BIOS Setup Utility Resetting the BIOS After a successful BIOS upd ate, if one or more applications do not s ubsequently run you may want to clear the settings and return to the old BIOS. The Clear BIOS jumper on the system board lets you return all BIOS settings to the facto r y defaults. T o reset th[...]

69 www .gate wa y .com Resettin g the BIOS 9 Follow the instructions in “Closing t he serv er case” on pa ge 37 . 10 Reconnec t the power cords and turn on the ser ver . The BIOS mem ory is cleared. 11 T urn off the server , then disconnect the power cord s an d all o ther cables connected to the server . 12 Follow the instructions in “O peni[...]

70 ww w .g at eway . co m Chapter 5: U sing the BIOS Setup Utility 3 Remove the jumpe r across pins 1-2 of heade r J3F3, then place the jum per across pins 2-3. 4 Follow the instructions in “Closing t he serv er case” on pa ge 37 . 5 Reconnec t the power cords and turn on the ser ver . The BIOS pa ssword(s) is cleared. 6 T urn off the server , [...]

Ch apter 6 71 T roublesho oting • Inter preting error messa ges and codes • T roubleshooting • Getting telephone sup por t and training If the suggestions in this chapter do not correct the prob lem, s ee “T elephone support” on page 86 for more information a bout how to get help.[...]

72 ww w .g at eway . co m Chapter 6: Tr oubleshooti ng Safety guidelines While troubleshooting your serv er , follow these safety guidelines: ■ Never remove the side pa nel while your server is turned on and wh ile the modem cable an d the power cor ds are connected . ■ Do not attempt to open the monitor . T o do so is extremely dangerous. Even[...]

73 www .gate wa y .com Error m essages Error messages These messages often indicate procedural errors such as typ ing an inco rrect k eystrok e or trying to save a file to a write-protected di skette. Some messages, however , may in dicate a problem that requ ires further troubleshooting. These are general messag es and do not represent all possibl[...]

74 ww w .g at eway . co m Chapter 6: Tr oubleshooti ng Inv alid password ■ Enter your password again. Some passwords are case sensiti ve. ■ If you do not know the password, you may need to reinstall the software you are trying to access . ■ System startup passwords are stored in BIOS. If thi s password has been set and you do not know it, y o[...]

75 www .gate wa y .com Trou bleshooting T roubleshooting F irst steps T ry thes e step s fir st be fore g o ing to the following sections: ■ Make sure that the po w er co rds are connected to your ser ver and an AC outlet and that the AC outlet i s supplying power . ■ If you use a UPS, make sure that it is turned on and is rated to handle the p[...]

76 ww w .g at eway . co m Chapter 6: Tr oubleshooti ng ■ If you have the correct test equipment, make sure that the new battery has power . Although unl ikely , your new b atter y may be defective. Beep c odes Whenever a recovera bl e error occurs during the power-on self-test ( POST), the BIOS displays an error message that describes the problem[...]

77 www .gate wa y .com Trou bleshooting 7 Gener al excep tion error (proce ssor e xception error ). Same as f or 4 beep s. Same as f or 5 beep s 8 Displ ay me mor y erro r (system vi deo adapter). If the syste m video adapter is an add -in card, repl ace or r eseat t he vi deo adap ter . If the video ad apter is integ rated i nto the syste m board,[...]

78 ww w .g at eway . co m Chapter 6: Tr oubleshooti ng DIM code check poi nts The Device Initia lization Manager (DIM) gets control at v arious times during BIOS POS T to initialize different system buses. T he fo llowing table describes the main checkpoints where the DIM module is acc essed. A CPI runtime check points ACPI checkpoints are displaye[...]

79 www .gate wa y .com Trou bleshooting BIOS The settings in the BIO S Setup utility are not r etain ed ■ Replace the CM O S batter y . For more information, see “Replacing the C MOS battery” on page 59 . CD or DVD drive Y o ur server d oes not recogn ize a CD , DVD , or the CD o r DVD drive ■ Restart your server , then open the BIOS Setup [...]

80 ww w .g at eway . co m Chapter 6: Tr oubleshooti ng The diskette drive LE D is lit continuously ■ Remove the diskette from the drive. If the light stay s on, try restarting your server . ■ Open your ser ver and make sure that the cables are connected corre ctly to the diskette drive and the system board. The red-striped edge of the da t a ri[...]

81 www .gate wa y .com Trou bleshooting Y o ur server do es not recognize a S CSI drive ■ Make sure that the SCSI c ontroller is enabled in the BIOS Setup utility . ■ Reinstall the device driver . For more information, see Using Y our Sy stem Comp anion CD . ■ Change the drive’ s SCSI address to one that is no t being used by your server . [...]

82 ww w .g at eway . co m Chapter 6: Tr oubleshooti ng Internet See als o Modem . Y o u cannot c onn ect to the Internet ■ Make sure that your account with your Internet Service Provider (ISP) is set up correctly . Contact you r ISP technical supp ort for help. ■ Make sure that you d o no t have a problem with your mo dem. For more information,[...]

83 www .gate wa y .com Trou bleshooting ■ Remove any line splitters or surge protectors from your teleph one line, then check for a dial tone by plugg ing a working telephone into th e t elephone jack. ■ If you have additional telephon e services such as call w aiti ng, call messaging, or voice mail, make sure that all messages are cleared and [...]

84 ww w .g at eway . co m Chapter 6: Tr oubleshooti ng If your system has a v .9 0 modem, the speed at w hich you can upload (send) data is limited to 33.6K. If your system has a v .92 modem, the speed at which yo u can upload data is limited to 48K. Y our ISP may not supp ort 48K uploads. Th e modem is n ot rec ognize d by y our serve r ■ If the[...]

85 www .gate wa y .com Trou bleshooting A horizontal lin e or wire is visib le across the mo nitor screen The monito r may use thin dampe r wires, located approx imately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displ ays a white background. The ape[...]

86 ww w .g at eway . co m Chapter 6: Tr oubleshooti ng T e lephone suppor t Before calling G a tewa y C ustomer C are If you have a technical problem with your serv er , follo w th ese r e commendat ions before contactin g Gateway Custome r Care: ■ Make sure that your server is connected c orrec tly to a grounded AC outlet that is supplying power[...]

87 www .gate wa y .com Tutoring and training T elephone suppor t Gateway offers a wide range of customer service, technical support, and information services. T elephone numbers Y ou can access the following services through your telephone to get a nswer s to your questi ons: T utoring and training Gateway's Customer Care professionals cannot [...]

88 ww w .g at eway . co m Chapter 6: Tr oubleshooti ng[...]

App endi x A 89 Ser ver Specifica t ions The following specific ations are for the standard configuratio n. Y our server may cont ain optional equipment. All sp ecifications are subject to change.[...]

90 ww w .g at eway . co m Appen dix A: S y stem specifications Case size T owe r (with standa rd pow er supply): 8 × 16.5 × 19.8 inches (203 .2 × 419 .2 × 502 .7 cm) T owe r (with redunda nt pow er supplies) 8 × 16.5 × 22.2 inche s (203 .2 × 419 .2 × 563 c m) We ight Appro ximately 32 lbs (14.5 kg ) (varies b y configur ation) Fans 2 chas s[...]

91 www .gate wa y .com Syste m board sp ecificatio ns S y stem board speci f i cations Processor 604-pi n sock et (FC-mPG A4 pack age, 90 nM technolog y) 533 MHz or 800 MHz F ront Side Bu s (FSB) Dual-co re suppor t (P entium D only ) Supports Intel Celer on, P entium 4 , or P entium D CPUs with 1024 KB cach e Chipset Intel E7230 ch ipset ■ Suppo[...]

92 ww w .g at eway . co m Appen dix A: En viro nmental specifications The following specifications identify maximu m environmental conditions. At no time should the server run under conditions which violate these specifications. Varia ble Requiremen ts T emperature M aximum r ate of change : 18°F (10°C) per h our Nonoper ating: -4° to 140°F (-2[...]

93 www .gate wa y .com Electr onic spec ifications Elec tro nic sp ecifica tions Memory map Interrupts The following table reflects a typic al configuration, but you can change these interrupts. Use this information t o determine how to program each interrupt. The actua l interrupt map is defined using config uration registers in the ICH5-R ( I/O c[...]

94 ww w .g at eway . co m Appen dix A: A dditional specifications For more i nform ation about your server , such as mem ory siz e, ha rd dri ve siz e, a nd processor type, visit Gateway’ s Support pa ge at support.gateway .com . The Suppo rt page also has links to additional Gateway documentation and detailed specifications for your own server .[...]

App endi x B 95 BIOS Settings Y ou can print this appendi x, then record your custom BIOS settings on t he printout.[...]

96 ww w .g at eway . co m Appen dix B: T o view all BIOS setti ngs: 1 Restart your serve r . 2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens. 3 Select menus an d submenus to display setting in formation. BIO S menu BIO S subme nu Sett ing Value Maintenance Clear All P ass words Fixed Bo ot Secto r Normal[...]

97 www .gate wa y .com Syst em Memor y (T ota l) Memo r y Mode Memo r y Cha nnel A Slot 0 Memo r y Cha nnel A Slot 1 Memo r y Cha nnel B Slot 0 Memo r y Cha nnel B Slot 1 System Time HH:MM:SS System Date D A Y MM/DD/YYYY Language Englis h Fr en c h German Italian Spanish Addition al system inf ormation: Man ufact urer : Product Name: Ve r s i o n :[...]

98 ww w .g at eway . co m Appen dix B: Max CPUID V alue Limit Disabl e Enabl e Displa y Setup Prompt On Off P eripher al Con figurat ion Serial P or t Disab le Enable On-b oard LAN Dis able Enable ASF 2.0 Disab le Enable TPM 1.2 Disabl e Enabl e Dr ive Confi gurati on Use A utoma tic Mode Disab led Enabled A T A/IDE Mode Legacy Enhanced Configur e [...]

99 www .gate wa y .com Flopp y Configu rationi Disk ette Controll er A utomatic Disable Enabl e Disket te Wri te Pro tect Disable Enabl e Flopp y T ype 1.44MB 2.88MB Eve nt Log Con figurat ion View Ev ent Log Clear Ev ent Log Disabl e Enabl e Even t Logging Disab le Enable Mark Ev ents as Read Disabl e Enabl e Video Con figurat ion Primary Vi deo A[...]

100 ww w .g at eway . co m Appen dix B: PCI Latency T imer 32 64 96 128 160 192 224 248 Manag ement Con figurat ion ASF Support Enable Disable Enter AMT BX Setup Disab le Enabl e USB C onfig uration USB 2.0 Enable Disable USB ZIP Emulation T ype Floppy Hard Disk Security Set S uper visor Pass word Insta lled Not Installe d Set User P ass word Insta[...]

101 www .gate wa y .com XD T e ch no lo gy Di s able Enable Powe r After P o wer F ailure Stay off Last state Pow e r o n W ake on L AN from S5 Sta y off Po we r o n A CPI Suspend State S1 State S3 State Boot Boot Me nu T ype Normal Adva nce Boot De vice Priority CD / D VD-ROM Driv e Flopp y Drive Hard Disk Drive Ethernet Hard Driv e Order (V al ue[...]

102 ww w .g at eway . co m Appen dix B: The following sec ond level submenu is accessed from the submenu indicated in the fi rst column . BIOS submenu BIOS 2n d level submenu Setting Value PCI Exp ress Configura tion PEG Negot iated Width (V alue) Compli ance T est P attern Enabl e Disabl e[...]

App endi x C 103 Safety , R egulat or y , and L egal Inf ormat ion • Saf ety inf or mation • Legal and Regulator y Inf or mation[...]

104 ww w .g at eway . co m Appen dix C: Impor tant saf ety informa tion Y our Gateway system is designed and test ed to meet the latest standa rd s for safety of informat ion technology equipment. However , to ensure safe use of this product, it is i mport ant th at t he saf ety in struc tions mark ed on the product and in the documentat ion are fo[...]

105 www .gate wa y .com Important Do not u se Gate wa y products in areas clas sified as ha zardous locatio ns. Suc h areas incl ude patien t care areas of m edical and dental f aci lities, o xyge n-laden en vironments , or indust r ial facil ities. Wa r n i n g T o reduce the risk of fire , use only N o. 2 6 A WG or larger telecom municat ions lin[...]

106 ww w .g at eway . co m Appen dix C: Regulat or y c omplianc e stat ements United Sta tes of America F ederal C ommunications C ommission (FC C) Unint entional emitt er per FCC Part 15 FC C Part 15 Class A Stat ement The server is designated as complying with Class A requirem en ts if it bare s the follo wing text on th e rat ing la bel: This de[...]

107 www .gate wa y .com The United States T elephone Consumer Protectio n Act o f 1991 makes it un lawful for any person t o use a computer or other elect ronic device to send any message via a telephone fax machine unles s such mes sage clearly conta ins, in a margin at the top or bottom of each transmitted page or on the first page of the transmi[...]

108 ww w .g at eway . co m Appen dix C: Users should make sure, for their own protection, that the electrical gr ou n d connect ions of the power utili ty , telephone lines , and internal metallic water p ipe system, if present, are connected together . This precaution may be p artic ularly imp orta nt in r ural a reas . The Ri nger Equi valence Nu[...]

109 www .gate wa y .com Laser safety sta tement All Gateway system s equipped with CD and DVD drives comp ly with the appropriate safe t y standards, including IEC 825. The laser devices in these components are classi fied as “Class 1 Laser Prod ucts” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Shou[...]

110 ww w .g at eway . co m Appen dix C: En vironmen tal informa tion The product you have p urchased contains extracted natural resour ces that have been used in the manuf acturing process. Thi s product may contain substances known to be hazardous to the environment or to human health . T o prevent releases of harmful subs tanc es into the environ[...]

111 www .gate wa y .com Noti c es Copy r ight © 200 5 Gate way , Inc. All Rights Reserved 7565 Irvine Center Dr iv e Irvine, CA 92 618-2930 USA All Ri ghts Rese r v ed This publication is protected by copyright and all rights are re served. No par t of it ma y be reproduced or transmitted by any means or in any f or m, without prior consent in wri[...]

112 ww w .g at eway . co m Appen dix C:[...]

113 www .gate wa y .com Inde x Numerics 5.25-in ch drive installing 39 , 41 location 2 A accessories safety precautions 104 ACPI runtime checkpoints 78 Active Mana gement Technology 23 add-in ca rd see card administrator password see supervisor password Advanced menu BIOS Set up utility 66 AMT 23 B battery replacing troubleshooting 75 beep codes 76[...]

114 ww w .g at eway . co m power 3 RJ-45 3 serial 3 USB 2 , 3 VGA 3 control pa nel location 2 cover panel removing 30 replacing 37 cover release latch location 2 creati ng DOS-bootable CD 21 creati ng SUP CD 21 D DDR SDR AM see memory device drivers installing 26 diagnostic LEDs ACPI runtime checkpoints 78 DIM code checkpoint s 78 DIM code checkpoi[...]

115 www .gate wa y .com hot-swap drives location 2 I IDE cable s 39 drive configuration 38 indicators 2 LED 10 installing 5.25-in ch drive 39 , 41 add-in ca rd 47 bezel assembly 36 card 47 CD or DVD driv e 39 , 41 CMOS battery 59 diskette drive 39 , 41 expa nsio n cards 47 fans 56 heat sink 51 media drive 39 , 41 memory 45 PCI card 47 power su pply[...]

116 ww w .g at eway . co m opening ca se 30 operating system setting up 13 P parallel port 3 password resetting BIOS 69 supervisor 19 user 19 port s see connections POST (power-on self-test) 11 power button 2 , 10 , 12 cord conn ector 3 indicator 2 , 10 LED 2 line conditioners 9 protecting from surges 9 reset button 2 source problems 9 static elect[...]

117 www .gate wa y .com supervisor password 19 Suppo rt 94 system 90 adminis tration 19 control 19 manageme nt 19 security 19 specifications 90 startup 10 system board componen ts 5 installing 61 replacing 61 specifications 91 thumbscrew l ocation 3 Syste m Comp anion CD 26 system configuration protecting with pass w ords 19 system interrupts 93 sy[...]

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MAN E-9220T P A TTON SR V GDE R0 08/05 C M Y CM MY CY CMY K 9220Cover_BACK.pdf 8/3/2005 9:46:30 AM 9220Cover_BACK.pdf 8/3/2005 9:46:30 AM[...]