Gateway E1400 manual

MAN US E1400 MT SYS GDE R0 02/00 E1400 Mid T ower S yst em Manual[...]

i Contents Pref ace ........ ......... .......... .......... ......... .......... ...... v C o n v e n t i o n s u s e d i n t h i s m a n u a l . .......... ......... .......... ......... v G e t t i n g a d d i t i o n a l i n f o r m a t i o n . ......... .......... .......... ......... ... v i 1 Syste m Features .......... .......... ......... [...]

ii R e p l a c i n g t h e h a r d d r i v e .. .......... .......... ......... .......... .... 3 8 Adding an additional hard dr ive . . . . . . . . . . ....... ......... .......... .... 4 1 5 System Components ........ .......... ......... .......... ....... 4 5 A d d i n g o r r e p l a c i n g m e m o r y ... ......... .......... .......... ....[...]

iii C l e a n i n g t h e c o m p u t e r a n d m o n i t o r c a s e s .... ......... .......... ........ 8 8 9 Troubleshooting .... .......... .......... ......... .......... ..... 8 9 I n t r o d u c t i o n .. ......... .......... .......... ......... .......... ..... 8 9 T r o u b l e s h o o t i n g c h e c k l i s t .... ......... ..........[...]

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Conv ention s used in this manu al v Preface Con ve ntions used in this m an ual Throughout this manual, you will see the following con ventions: Convention D escription E NTER K eyb oard ke y names are printed in small capi tals. C TRL +A LT +D EL Ap l u ss i g nm e a n st op r e s st h ek e y sa tt h es a m e t i m e . Setup Comma nds to b e ente[...]

vi Getting additional inf ormation Log on to the Gat eway Support Cent er at www . gateway .com/ support to find information about yo ur system or other Gateway products. Some ty pes of inf ormat ion yo u c an ac cess are: Hardware drive r and program updates T echnical tips Service agreemen t information T ech nical d ocuments and compon ent infor[...]

Easy to serv ice chas sis 1 1 System Features Easy to ser vice c hassis The E1400 Mid T ower has many fe atures t hat let yo u easily access t he inside of your system to add and remove comp onents, such a s hard drives, mem ory , and processors. Standar d features The following features are standard in the E1400 Mid T ower system: Intel ® Celeron[...]

2 System F eatures Fr ont panel The front panel cont ains followi ng features: Audio-out port c onnects headphones or powered speakers that let you listen to an audio CD (direc tly from the CD drive). CD driv e plays da ta or audio CDs. CD eject button e j e c t s a C D f r o m t h e C D d r i v e . CD volume control c o n t r o l s t h e v o l u m[...]

Fron t panel 3 Power LE D lights when the computer is turned on. The green light indicates your computer is usi ng full power . The amber light indicates y our computer is in power conservation mode. Reset button restarts a system tha t becomes non-responsive. Right panel release butt on lets you easily remove the right panel to access the internal[...]

4 System F eatures Rear panel The Mid T ower rear panel inclu des the following Inpu t/ Output (I/O) ports, connect ors, and swit ches: Audio Line-out, and Line-in jacks connect audio devices such as spea kers, tape play ers, and mi crophones. Kensington lo c k slot permits the use of a cable lock to secure the system. Keyboa rd port connects a Per[...]

Rea r panel 5 Power C onnector connects the comput er power cord. The other end of the power cord plugs into an AC outlet or power strip. RJ-45 LAN connector conne cts a network c able. Serial p ort connects serial devices, su ch as a musical instrument digi tal interface (MIDI) dev ice. USB ports connect external Plug-and-Play devices, such as key[...]

6 System F eatures Inside the computer The following illus tration shows locations of various syst em components: A Syste m board B Riser card C Power supply release lever D Power supply E Hard drive (hard driv e shown here in top bay: bay locati on may var y) F Diskette drive G CD drive A B B C D E F G 05960.bo ok Page 6 Mon day, Febr uary 21, 2 0[...]

System board 7 System boar d A I/O (input/outp ut) connecto rs B Configura tion jumper ( J6C1) C Batter y D DIMM slots E Processor F Processor fan c onnect or A F C D E 05960.bo ok Page 7 Mon day, Febr uary 21, 2 000 2:47 PM[...]

8 System F eatures Riser car d The riser card is mounted to the c hassis by three screws at the top. The riser card includes a chassis intrusion switch to alert you if the computer cover is removed. It also includes five PCI co nnectors for add-on cards. Front A Second ary IDE co nnector B CD /disk ett e dr ive p ower con nect or C W ake-on LAN co [...]

Riser c ard 9 H PCI slots (5) I Chassis intrus ion switch J Hard drive pow er connector K Primary IDE connector L Remo te lock /unloc k M Chassis fan conn ector N Front pa nel conne ctor O SCSI LE D conne ctor P CD/DVD a udio connector Q Diskette drive connector Back A Power supply connector A 05960.bo ok Page 9 Mon day, Febr uary 21, 2 000 2:47 PM[...]

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Setting up y our syste m 11 2 System Setup Setting up y our system Follow the instructions on the poster that came with your system for assembly instructions. Y ou can prepare a safer working env ironment before assembling your system by following th e guidelines listed below . Provide a clean, flat, stable surface for your system. Allow at least 1[...]

12 System Setup Star ting y our system Before you start your system for the first t ime: Refer to t he safety in formation beginnin g on page 109. Make sure the voltage selecto r switch on the bac k of the computer is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Rear panel” o n page 4 [...]

Start ing you r system 13 W ait until the sta rtup procedure is finished b efore loading a disk ette in the diskette drive, or the computer ma y searc h the diskette for s tartup information. Under standing the P ower -On Self-T est When you turn on your c omputer , the Power-On Self-T e st (POST) routine checks the system memor y and components. T[...]

14 System Setup T urning off y our system Every time you turn off your system, shut down the operating system first. Y ou may lose data if you do not follow the proper pro cedure. T o turn off your system in Windows 95: 1 On the taskbar , click Start . 2 Click Shut Down . 3 Sele ct Shut down the compute r? 4 Click Ye s . The computer turns off. 5 T[...]

Resett ing you r system 15 Resetting y our system If your computer does not respond to key board or mouse input, you may have to close any programs tha t are not responding. If closing unresponsive programs does no t restore your computer to no rmal operation, you may have to reset the system. T o reset your system in Windows 95 or Windows 98: 1 Pr[...]

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Sta tic elec tricit y preca utio ns 17 3 Case Access Static electricity precautions Static electricity can perm anently damage elec tronic components in your computer . When opening yo ur comput er case, always perform the following procedure. T o avoid static electricity discharge: 1 W ear a grounding wrist strap (availa ble at most electronics st[...]

18 Case A cce ss Follow these precauti ons to avoid electrostatic dama ge to your system componen ts: A v oid static-caus ing surfaces such a s plastic and packing f oam in your work area. Remove the parts from their antistatic bags only when you are ready to use them. Do not lay pa rts on the outside of antistatic bags sinc e only the inside of th[...]

Openi ng the c ase 19 Opening the case The case has two removab le side panels. Both panels a re screwless, meaning you do not have to remove any screws to take off the pa nels. The right panel is removed by pressing a button located on the front panel. The L-shaped panel covers both the right side and top of the chassis. The left panel is removed [...]

20 Case A cce ss 3 Push the release button located in th e lower right-hand corner of the front bezel. The bottom po rtion of the right p anel unlatches from the chassis. Righ t pane l rel ease but ton Right p anel 1 2 05960.bo ok Page 20 Monda y, F ebruary 21, 200 0 2:47 PM[...]

Openi ng the c ase 21 4 Lift up on the righ t panel, th en lift the panel up and away from the chassis. Righ t pane l 05960.bo ok Page 21 Monda y, F ebruary 21, 200 0 2:47 PM[...]

22 Case A cce ss T o remove the left panel: 1 Remove the rig ht panel. (See “Removing the side panels” on page 19 for instructions.) 2 Slide the left panel release tab to ward the rear of the chassis. This unlatches the left panel from the chassis. 3 Grasp the left pa nel, then lift t he panel up away f rom the chassis. Left panel release t ab [...]

Closi ng the c ase 23 Closing the case Replace the cover as soo n as you finish installing or removing components so that dust and dirt (whic h could damage the computer) do not coll ect inside th e co mpu ter . Replacing the side panels T o replace the left panel: 1 Align the tabs at the bottom of the panel with the tab holes at the base of the ch[...]

24 Case A cce ss T o replace the right panel: 1 Align the tabs at the top of the p anel with the t ab holes at the top of the chassis. 2 Insert the tabs into th e tab holes. 3 Push the bottom of th e right panel towards the chassis unt il the tabs engage the tab holes at the bottom of the chassis. The chassis automaticall y locks into pla ce. 4 Rec[...]

About rep lacing dri ves 25 4 Replacing and Ad ding Drives About replacing drives The standard config uration for your co mputer includes a 5.2 5-inch IDE CD drive, a 3.5-inch IDE hard drive, a nd a 3.5-inch diskette drive. Y our c omputer c ontains the following driv e bays: T w o 3.5-inch drive ba ys that ca n be a ccessed fr om outside the co mp[...]

26 Repl acing a nd Addi ng Drive s If only one driv e is attached to a controller cable, configure the drive as single if it is a ha rd drive or master if it is a CD drive. If two drives of any type are attached to the cable, con figure one as m aster and one a s slave. Y ou may need to configure the drives yo u install usin g the BIOS Setup utilit[...]

Releas ing th e drive cag e 27 3 Using one hand, grasp the drive cage handle located above the drive ca ge. Using your other hand, p ress the drive cage release butt on while pulling the drive cage toward the front of the ch assis. 4 Slide the drive cage forward until the drive cage release button snaps into the fo rward lo cking h ole. Driv e cage[...]

28 Repl acing a nd Addi ng Drive s Reinser ting the drive cage Y ou can easily slide the drive cage bac k into the chassis. T o reinsert the dr ive cage: 1 W ith one hand, press the drive cage release button, then push the drive cage back into the chassis with the other hand until th e release button snaps into the rear locking hole. 2 Replace th e[...]

Replac ing the diskette driv e 29 Replacing the diskette drive The 3.5-inch diskette drive is attached to the drive cage with a drive locking tab. The drive cage is secured in the chassis with a drive cage release b utton. Y ou do not have to remove any screws to release the drive cage or remove th e dis ket te driv e. T o replace a 3.5-inch dis ke[...]

30 Repl acing a nd Addi ng Drive s 5 From the rear of the drive c age, push the diskette drive toward the front of the chassis and through the front bezel. 6 Place the new drive into the d rive cage. Make sure the threaded holes on the diskette dri ve align with the locking tab holes on the driv e cage. 7 Replace the drive locking tab. 8 Connect th[...]

Adding a second dis kette drive 31 Adding a second diskette drive Y ou can add a second 3.5-inch diskette drive. Y o u do not h ave to use any screws to add the diskette drive, b ut you need to pur chase a diskette drive connec tor cable that supports t wo device s. T o add a second diskette drive: 1 T urn off the computer , disconnect the power c [...]

32 Repl acing a nd Addi ng Drive s 5 Remove the filler panel on the front bezel by squeezin g the two tabs on the left side of the filler panel. The fill er panel then ejects. 6 Place the new d iskette drive into the drive cage. Make sure the threade d holes on the diskette drive align with the locking tab holes on the drive cage . 7 Replace the dr[...]

Replac ing the CD drive 33 Replacing the CD drive The CD drive is atta ched to the drive cage by a drive lo cking tab. Y ou do not have to r emove any screw s to remo ve or install a CD driv e. T o replace the CD drive: 1 T urn off the computer , disconnect the power c ord, modem cord (if installed), and all external peripheral devices. 2 Remove th[...]

34 Repl acing a nd Addi ng Drive s 5 From the rear o f the drive cage, push the d rive toward the fron t of the chassis and through the front bezel. 6 Set any j umpers on the new drive. (See the dr ive documentation for more information.) 7 Place the new CD drive into the drive ca ge. Make sure the threaded holes on the drive align with the locking[...]

Adding a second 5.2 5-inch devic e 35 Adding a second 5.25-inc h device Y ou can add a secon d 5.25-inch device, su ch as a CD-RW or CD/D VD drive. Y ou do not have to use any screws to add the device. 1 T urn off the computer , disconnect the power c ord, modem cord (if installed), and all external peripheral devices. 2 Remove th e right panel. (S[...]

36 Repl acing a nd Addi ng Drive s 5 Remove the filler panel on the front bezel by squeezin g the two tabs on the left side of the filler panel. The fill er panel then ejects. 6 Set any j umpers on the new drive. (See the dr ive documentation for more information.) Fill er panel 05960.bo ok Page 36 Monda y, F ebruary 21, 200 0 2:47 PM[...]

Adding a second 5.2 5-inch devic e 37 7 Place the new drive into the d rive cage. Make sure the threade d holes on the drive align with the locking t ab holes on the drive cage. 8 Replace the drive locking tab. 9 Connect the power and data cabl es to the drive. 10 Push the release button in and slide the drive cage back into the chassis until the b[...]

38 Repl acing a nd Addi ng Drive s Replacing the har d drive The 3.5-inch hard drive is located in a meta l tray that slides in and out of the hard drive cage. The tray has a spring so you can expand the tray to insert a drive. When you release the sides o f the tray it wi ll contract back together and secu re the drive. T o replace the 3.5-inch ha[...]

Replaci ng the h ard driv e 39 5 Pull on the rail to expand the tray , then remove the d rive from the tray . 6 Set any j umpers on the new drive. (See the dr ive documentation for more information.) 7 Align the threaded holes on the side of the hard drive w ith the metal points on the tray , then press the drive against the sid e rail. 8 Expand th[...]

40 Repl acing a nd Addi ng Drive s 9 Align the drive tra y rails with t he side channels in the hard drive cage, then slide the drive tray into th e hard drive cage. 10 Push the drive tray into the drive cage until the release tabs snap in to place. 11 Connect the power and data cabl es to the drive. 12 Replace th e right panel. (S ee “Replacing [...]

Addi ng an ad ditional h ard drive 41 Adding an ad ditional hard drive The E1400 Mid T ower hard drive cage can hold up to three 3.5- inch hard drives. T o add an additional hard drive: 1 T urn off the computer , disconnect the power c ord, modem cord (if installed), and all external peripheral devices. 2 Remove th e right panel. (See “Removin g [...]

42 Repl acing a nd Addi ng Drive s 4 Remove the tray by squeezing both release tabs inward, then slide the hard drive tray out of the drive cage. 5 Set any j umpers on the new drive. (See the dr ive documentation for more information.) 6 Align the threaded holes on the side of the hard drive w ith the metal points on th e tray . Driv e tra y releas[...]

Addi ng an ad ditional h ard drive 43 7 Expand the tray until it fits the size of your drive, then lower the drive into the tray . Release the tray so it can contract to sec ure the drive. 8 Align the drive tray rails with the side channels in the hard drive c age, then slide the drive tray into th e hard drive cage. Hard d rive Drive tray r ails 0[...]

44 Repl acing a nd Addi ng Drive s 9 Push the drive tray into the drive cage until the release tabs snap in to place. 10 Connect the power and data cabl es to the drive. 11 Replace th e right panel. (S ee “Replacing th e side panels” on page 23 for instructions.) 12 Reconnect the power cord and all other cord s you removed, then turn on t he s [...]

Adding or replac ing memory 45 5 System Components Adding or replacing memory The Synch ronous Dynamic Random Access M emory (S DRAM) Dual Inline Memory Mo dules (DIMMs) supported by your system board c onform to the following standards: 16 M B, 32 MB, 64 MB, 128 MB, and 256 MB Non- ECC (6 4-bi t) me mor y Single- or double-sided c onfigurations 51[...]

46 System C ompone nts T o install DIMMs: 1 T urn off the computer , disconnect the power cord, a nd disconnect the modem c ord, if your c omputer ha s a modem. 2 Open the case by fo llowing the instructions on page 19, observing the static electricity p recautions on page 17. 3 Remove the driv e cage so that you can access th e DIMM sockets. (See [...]

Adding or replac ing memory 47 5 Insert the DIMM into the socket a nd align the two bottom n otches in the DIMM with the two notches in t he DIMM socket. 6 Gently press the DIMM into th e socket until the plastic socket clamps on each side of the socket snap into the no tches on the side of the DIMM. 7 Replace the drive tray . (See “ Reinserting [...]

48 System C ompone nts Adding an e xpansion car d The E1400 Mid T ower chassis has five expansion slots for PCI cards. The riser card has five PCI c onnect ors. A card alignment guide attached to the riser card helps you align PCI cards in the slots. T o add a PCI expansion card: 1 Set any jumpers and switches on the card (see the card documen tati[...]

Adding an e xpans ion car d 49 5 From inside the computer , press the slot c over clamp down and toward the back of the chassis, then lift the slot cover up and out of the chassis. Slot co v er clamp Slot cover Card al ignment g uide Card al ignment g uide Plastic ta b 05960.bo ok Page 49 Monda y, F ebruary 21, 200 0 2:47 PM[...]

50 System C ompone nts 6 Insert the edge of the expansion card into the slot on the riser card and press firmly to sea t the card. If the plastic tabs on the car d alignment guide interfere with the proper seating of the c ard, the tabs m ay be snapped off to accommodate the installation the card. 7 Close t he sl ot co ve r cla mp t o se cure th e [...]

Repl acing t he AGP c ard 51 Replacing the A GP car d Observe the following instructions for replacing the Accelerated Gra phics P ort (AGP) ca rd. T o replace the AGP card: 1 T urn off the computer , disconnect the power c ord, modem cord (if installed), and all external peripheral devices. 2 Remove the right pa nel. (See “Removing the side pane[...]

52 System C ompone nts Replacing the batter y The battery ( 3.3V) provides power for the system real-time clock and CMOS RAM, which holds the system configura tion information. If your battery is failing you may notice your system cloc k slowing down and giving you the incorrect tim e. If so, open the BIOS Setup utility and write down all the value[...]

Repl acing t he batt ery 53 7 Press the new battery in the socket with the positive pole up. Make sure you have pressed the battery down far eno ugh for it to contac t the base of the socket. 8 Replace th e right side panel. (See “Rep lacing the side pan els” on page 23 for more information.) 9 Reconnect the power cord and all other cord s you [...]

54 System C ompone nts Replacing the powe r suppl y Observe the following instructions for removing the power supply and installing a new one. Y our power supply can be removed without disconnecting power supply cables or removing screws. T o replace the power supply: 1 T urn off the computer , disconnect the power c ord, modem cord (if installed),[...]

Replac ing the power su pply 55 5 Make sure that the voltage switch on the back of the new power supply is set to the correct voltage for your area. 6 Insert the new power supply and slide it into the chassis until it engages the conn ector . 7 Push the release level all the way in to secu re the power supply . 8 Replace th e right side panel. (See[...]

56 System C ompone nts Replacing the system boar d The system board is installed on a system board tray assembly . T o remov e the system board, you must first remove the system board tray assembly from the chassis. The tray assembly can be removed from the chassis without tools. The I/O shield is attached to the system board tray assembly and does[...]

Replac ing the sy stem board 57 4 Grasp the handle, lower the tray assembly sl ightly , then support the bottom or back of the tray assembly with your other hand and pull it away from the chassis. Wa r n in g Do not release th e tra y assemb ly unti l you hav e lift ed it off the hinge s and can saf ely place it on a work surf ace. The hinges are d[...]

58 System C ompone nts T o replace the system board: 1 Remove or disconnect th e following devices from the system boa rd: Processor . (See “Rep lacing the proc essor” on page 61 for instructions.) DIMMs. (See “Adding or replacing memory” on page 45 for instructions.) AGP gra phi cs ca rd. (S ee “Replac ing th e AGP ca rd” on page 51.) [...]

Replac ing the sy stem board 59 T o replace the system board tray assembly: 1 Align the two hinges on the sides of the system boa rd tray over the pins on the chassis. 2 Move the release handle on the tray assembly to an outward posi tion. Hinges Hinge pins 05960.bo ok Page 59 Monda y, F ebruary 21, 200 0 2:47 PM[...]

60 System C ompone nts 3 Push the tray assembly toward the chassis until the three tabs at the top of the tray assembly are seated in the corresponding slots on the chassis. 4 Push the handle in and slide the tray assembly downward until it locks the tray in place. 5 T urn the chassis around and press dow n on the top edge of the system board to ma[...]

Repl acing t he proc essor 61 Replacing the pr ocessor Y our system board currently supports the Intel Celeron and Pentium III (FC-PGA 370) processors. See the Gateway W eb site at www .gateway .c om for updates on processor speeds supported by your system. When replacing a pro cessor , order a processor upgra de kit. The kit includ es the processo[...]

62 System C ompone nts c Lift t he heat sink a t an ang le and unhook t he cli p from t he ot her tab. Lift the heat si nk off the processor . 4 Remove the pr ocessor: a Open the locking lev er on the processor so cket by moving the lever slightly out t o the side and then liftin g it up 90 degrees. b Lift the old proces sor straight up and out of [...]

Repl acing t he proc essor 63 6 Replac e the he at sink: a Hook the metal clip on the heat sink to the tabs on the processor socket. Make sure the heat sin k is level with the processor and the metal clips are securely attached. b Connect the heat sink fan cable to the fan connector on the system board. 7 Close the case. (See “Cl osing the case?[...]

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About the BIOS Setup utility 65 6 Using the BIOS Setup Utility About the BIOS Setup utility The computer’ s BIOS has a built-in setup util ity that lets you configure several basic system characteristics. The settings ar e stored in battery-backed RAM and are retained even when the power is off. Enter the BIOS Setup utilit y by restarting t he co[...]

66 Using the BIOS Setup Utility As you select items on the Main menu, or in submenus, you will see specific information related to the current selection in the Item Specific Help box. Refer to the Help box for information about the menu options. The command bar shows t he keystrokes necessary to access help, navigate through the menus, and perform [...]

Updating th e BIOS 67 Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from techni cal support on the Ga teway W eb sit e (www .gat eway .c om) and install the new version from a diskette. T o update the BIOS you need to perform the follo wing tasks in sequ ence: Create a bootable diskette Note the current B[...]

68 Using the BIOS Setup Utility T o update t he BIOS: 1 Place the bootable diskette co ntaining the BIOS files into drive A:, t hen restart the comput er . The BIOS Setup utility sta rts. 2 Press E NTER . The Mai n menu ope ns. 3 Sele ct Up date Fl as h Memor y From a File , then press E NTER . 4 Sele ct Update System BIOS . 5 Press T AB to select [...]

Setting the s ystem bo ard jum pers 69 Setting the system boar d jumper s The J6C1 configuration jumper on the s ystem board lets you c lear passwords and recover the BIO S. (See the figure on page 7 for the loca tion of the jumper .) The table below shows the settings required to perform those tasks. Make sure you turn off the comp uter and unplug[...]

70 Using the BIOS Setup Utility T o recover the BIOS: 1 T urn off the comput e r , disc onnect th e power cord, then disc onnect the modem c ord, if your c omputer ha s a modem. 2 Open the case. ( See “Opening the case” on page 1 9 and observe the “Static electricity p recautions” on pa ge 17 .) 3 Remove the jump er from the J6C1 jumper (Se[...]

Protecting a gainst po wer s ource probl ems 71 7 Mana ging Y our System Pr otecting against pow er sour ce pr oblems Surge suppressors, line conditioners, and un interruptible power supplies (UPS) can help protect y our system against power sour ce problems. Surge s uppress or s During a power surge, th e voltage level of electricity co ming into [...]

72 Managi ng Your Syste m When pur chasing a surge suppressor: Make sure the surge suppressor meets the appropriate product safety certification for your location, such as Underwriters Laboratories (UL) . Check the max imum amount of voltage the sup pressor allows to pass through the line. The l ower the voltage that the supp ressor allows to pass [...]

Maintai nin g and managin g your h ard driv e 73 Maintaining and managing y our har d drive Regular m aintenance can keep your h ard drive opera ting efficiently , and good file mana geme nt can keep yo ur sy ste m free of unwa nte d files whil e mak ing important files secure and easier to find. Har d driv e maintenance utilitie s By regularly usi[...]

74 Managi ng Your Syste m 8 Click Start . ScanDisk checks th e drive for errors. 9 Follow any instructions on sc reen for completing the sca n. Using Check Disk in Windows NT Bad sectors are p arts of a hard drive or diskette th at will not hold data. A lost allocation unit is a gr oup of sectors that has lost its place in the table tha t the opera[...]

Maintai nin g and managin g your h ard driv e 75 Log off network connections bef ore starting Disk De fragmenter , or network commun ication may stop the defr agmentat ion process and restart i t at the beginning . Also, do not use your keyboard or mo use during the defragmentation process or the process may stop and restart at the beginning. T o u[...]

76 Managi ng Your Syste m B a c k i n gu pf i l e s Regularly backing up your files prot ects you from losing data and lets you keep fewer files on your ha rd drive. Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive. Y ou can use the software that came with your tape backup d rive or your large[...]

Maintai nin g and managin g your h ard driv e 77 5 Click Modi fied above the list. T o see the Modif ied button, you may need to maximize the F ind window . The list is sorted by date. 6 Highlight all the files in the li st except those with today’ s date. 7 Press D ELETE . Deleting temporary Internet files As you visit W eb sites, your browser s[...]

78 Managi ng Your Syste m System integrity Y our system must be protec ted against electrical problems an d physical hazards such as heat, moisture, and dust. Also protect it against less obvious hazards such as viruses and hardware overloads. Pr otecting against viruses A virus is a program written with malicio us intent for the purpose of creatin[...]

System inte grity 79 T o remove a virus: 1 If you suspect your system has been infected with a virus, fin d and remove the virus immediately using an antivirus program. 2 T urn off your computer and leave it off for at l east 30 seconds. 3 T urn on the computer and rescan for the virus. If the virus is still on your computer , contact your system a[...]

80 Managi ng Your Syste m System reco ver y T ake advanced precautions that will allow you to restart your system and recover dama ged files in the event that your hard drive is damaged, or your BIOS or system files get corrupted. Creating a star tup diskette If your computer hard drive is d amaged, you may not be able to start the computer from th[...]

Syste m reco very 81 4 Click Print. 5 In Report type , select All devices and sys tem s ummar y . 6 Click OK . Using y our System Restoration CD The System Resto ration CD included with y our system can be used to: Install hardware drivers for Windows 95 , W in dows 9 8 and W indows NT Reinstall selected software applications, su ch as LANDesk Clie[...]

82 Managi ng Your Syste m System po wer mana gement The power-management features supported by your system are des cribed in the following sect ions. About soft-off When you turn off your c omputer by following the W indows shu tdown procedure or pressing the power button, a small amount o f power (less than 5 watts) still runs to the wakeup circui[...]

System p ower man ageme nt 83 Adding a Suspend option to the Star t menu If it’ s not already sh own in the Start menu, you can add an opt ion that puts your system into Suspend: T o add a Suspend option to the Start menu: 1 Click Start , select Settings , then click Con tr ol Pan e l . The Control Panel window opens. 2 Double- click Po we r . Th[...]

84 Managi ng Your Syste m T aking your system out of Suspend Y ou c an take your syst em out of Suspend by pressing any key on the keyboard o r b y m o v i n g t h e m o u s e . ( A P S / 2 o r U S B k e y b o a r d o r m o u s e c a n b r i n g t h e system out of Suspend.) The power LED turns g reen and your system return s to the state it was in[...]

System p ower man ageme nt 85 Chec king the type of power management on your system ACPI is available only if W indows 98 was installed with ACPI enabled. If W indows 98 was not installed with ACPI enabled, APM power management is av ail abl e. T o check the type of power management on your sy stem: 1 Click Start , then select Settings , then Con t[...]

86 Managi ng Your Syste m 3 Click the Adv anced tab. 4 Under When I press p ower button on m y computer , select Sta ndby . 5 Click OK . After you have set t he power button to be a sta ndby button, the butto n functions in th is way: T aking y our system out of Standby Do one of the followin g to take your system out of Standby: Press any key on t[...]

Cleanin g the mous e 87 8 Cleaning Y our System Cleaning the mouse If the mouse pointer on the screen mov es erratically when you move the mouse, the inside of the mouse may be dirty . T o clean the mouse: 1 T urn off the computer , then disconnect the mouse cable from the mouse port . 2 T urn your mouse upside down, t hen remove the roller ball co[...]

88 Cleaning Your Sys tem Cleaning the keyboar d Y ou should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of a ir with a narrow , straw -like extension. If you spill liquid on the keyboard, turn off the compute[...]

Introductio n 89 9 T r oub leshooting Intr oduction If your system does not oper ate correctly , re-rea d the instructions for the p r o c e d u r e s y o u h a v e p e r f o r m e d . I f a n e r r o r o c c u r s w i t h i n a n a p p l i c a t i o n , consult the d ocumentation supplied with the softwa re. This sectio n identifies solutions to s[...]

90 Troubles hootin g T roub leshooting chec klist Before turning on the system, make sure that: The power co rd is connected to the AC power-in connector an d an AC outlet. The AC outlet is s upplying power . If a power strip is used, it is turned on, and the cir cuit breaker is set. The voltage selection switch on the system power supply reflects [...]

CD/D VD drive probl ems 91 CD/D VD drive pr oblems An audio CD produces no sound. The CD/D VD drive is not recogn ized by the syst em. Probable C ause Solution The CD is loaded incorrectl y . Mak e sure th e label is f acing upw ard, then try again. The spea k ers are not connec ted. Chec k the s peak er cab les. Mak e sure the y are connecte d pro[...]

92 Troubles hootin g The CD is sc ratched o r dir t y . T r y cl eani ng the CD wit h a lint- free clo th. Chec k the CD for scr atches . The CD/D VD drive needs to be added as ne w hardw are . F rom the Control P anel window ( St art | Settings | Contr ol Panel ), doub le-click Ad d New Hardware . F ollow the direc tions f or addin g the dri v e. [...]

Hard driv e problem s 93 H a rd d r i v e p ro bl e m s The SCSI drive is not recognized b y the system. The IDE drive is not recognized b y the system. Probabl e Caus e Sol ution The SCSI b us is not properly terminated. M a k es u r et h el a s td e v i c eo nt h eS C S Ic h a i n is properly terminated. The d rive is confi gure d with a confl ic[...]

94 Troubles hootin g Memory/pr ocessor pr oblems Memory error s were detected during syst em start up. A new pr ocessor is not recognized by the system. Proba ble Cause Soluti on Memory was add ed or remo ved, and th e new confi gurat ion was not saved in BIOS Setup u tility . Enter t he BIOS Se tup utility and sav e the new memory configur ation. [...]

Modem p roblem s 95 Modem pr oblems The modem is not recognized by the system. Probab l e Cause So luti on The modem has not b een added as ne w hardware . Add th e modem as new har dware. The mode m is not c onnected to a live pho ne jack . Mak e sure th e line con necte d to the m odem is liv e and plugged into the a ppropriate p or t on the mode[...]

96 Troubles hootin g P eripheral/adapter pr oblems A SCSI device is not recogni zed by the system. The diskette dri ve is not recognized by t he system. Proba ble C ause S oluti on T h ed e v i c en e e d st ob e added as ne w hardw are . F rom the Control P anel windo w ( Sta r t | Settings | Contr ol Panel ), doub l e-cli ck Add Ne w Har dwa re .[...]

Periphera l/adapter p roblems 97 The diskette dri ve will not read, write, or f ormat. The diskette dri ve LED illuminates conti nuousl y . An adapter car d is not recognized by the syst em. Probab le Caus e Solut ion The disk ette is not IBM f or matted. M a k es u r et h ed i s k e t t e y o ua r et r y i n gt of o r m a t is IBM com patib le. If[...]

98 Troubles hootin g Printer pr o b lems The printer will not turn on. The printer is t urned on b ut will not pri nt. The printer pri nts garb led te xt. Proba ble Cau se Sol ution The pr inter is not plu gged in. Chec k the po wer cab le. Mak e sure i t is plugged into a liv e power sou rce . The printer is not turned on. Mak e sure the printer?[...]

System p roblem s 99 System pr oblems The system will not star t up. The system is non-responsi ve. The keyboar d does not work. Probab le Caus e Solut ion The system is not c onnected to an A C outlet. Check the power ca ble(s) an d make sure of the conn ectio n to an A C pow er sour ce . The v oltage selec tion s witch is not se t correc tly . M [...]

100 Troub leshooti ng The mouse does not work. Probabl e Cause Solut ion The mouse is no t plugged in or connected pro perly . Chec k th e cab le. Mak e sure it is plugge d in correctly . The mouse driver did not load when the system started. Load the appropriate mous e driv er man ually or conta ct technic al suppo r t. The mou se is defective. T [...]

Video probl ems 101 Video pr oblems The system is running b ut there is no displa y . The text on t he displa y is dim or difficult to read. Probable C ause Solution The moni tor is n ot turned on. Mak e sure the monito r is plugg ed in and tur ned on. If power is applied to the monitor , the gree n pow er LED shou ld illu minate . The moni tor’ [...]

102 Troub leshooti ng The color monitor displ a ys everyt hing in blac k and white. The displa yed c haracters are garb led. The video is distorted. Probabl e Caus e Solution The system w as turned on bef ore the m onit or . Make sure th e monitor i s tur ned on, t hen resta r t the system. The displa y type is set incorrec tly . From the Con trol [...]

Video probl ems 103 The monito r is too c lose t o a source of e lectrical interf erence . Move the monito r aw a y from so urces o f electrical inte rf erenc e, suc h as tele visi ons , uns hield ed spe akers, mic rowa ve ovens, fluoresc ent li ghts, a nd metal be ams or shelv es. The m oni tor nee ds to be degauss ed. T urn off the computer an d [...]

104 Troub leshooti ng Err or messages This section lists common error messages that may be displayed on your monitor . These messages often i ndicate procedural errors such a s an incorrect keystroke or a wr ite-protected diskette. So me messages, howev er , may indicate a problem that requires y ou to consult the tro ubleshooting section o f this [...]

Error messa ges 105 Disk ette drive reset f ailed. Enter th e BIOS S etup u tility , then ma ke s ure of the disk ette driv e param eters . Chec k the disk ette driv e cable s. Mak e sure Pin 1 on the cable aligns with Pin 1 on the connec tor . Diske tte read f ailed - press F 1 to re tr y boo t. Make sure the boo t dis k contai ns th e Comma nd.co[...]

106 Troub leshooti ng Inv alid pass word. Enter y our pass word again, making s ure to enter it corre ctly . If you do not kn ow the pas s word, you may need to r einstal l the sof tware you are tr yin g to access. Startup p ass words are stored in BIO S. If this pass word has been set and is unkn own, y ou may be able to reset t he pa ssword thr o[...]

Error messa ges 107 Print queue i s full. W ait until the curre nt print job has co mplete d bef ore sending an other print jo b . If yo u receive th is error oft en, y ou need t o add memor y to the p rint er . Printer is out o f paper . Add pa per to th e printer . Mak e su re the printer i s online . Requi red pa ram eter m issing. Mak e sure yo[...]

108 Troub leshooti ng 05960.bo ok Page 108 Mond ay, Februar y 21, 2000 2:47 PM[...]

109 10 Saf e ty , Regulator y , and Notices Impor tant saf ety inf ormation Y our Gateway system is designed and tested to meet the latest standard s for safety of information technology eq uipment. However , to ensure saf e use of this p roduct, it is i mportant that the safety instructio ns marked on the produc t and in the documentat ion are fol[...]

110 Safety, Reg ulatory, and Notice s S e t t i n gu py o u rs y s t e m Read and foll ow all ins tructions marked on the product and in the d ocumentatio n before you operate your system. Retain all safety and operating instructions for future use. Do not use this pr oduct near wat er or a heat sour ce such as a radi ator . Make sure you set up th[...]

111 Replaceme nt par ts and acces sories Use only replacement parts an d accessories recommended by Gateway . Important Do no t use Gate wa y produ cts in area s class ified as hazardous lo cation s. Suc h areas inclu de patient care areas of medical and den tal f acil ities , ox ygen -laden envi ronments, or i ndustrial f acilities . 05960.bo ok P[...]

112 Safety, Reg ulatory, and Notice s Regulatory compliance statements Amer ica n user s FCC Part 15 This device has been tested and fo und to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limi ts are designed to provide reasonable protecti on against h armful inte rference in a resident ial insta [...]

113 FCC part 68 (applicable to pr oducts fitted with USA modems) Y our modem complies wi th Part 68 of the F ederal Co mmunications C ommissio n (FCC) rul es . On the computer or modem car d is a label that c ontains the FCC regist ration number and Ringer Equivalence Number (REN) for this device. I f requested, this info rmation must be provided t[...]

114 Safety, Reg ulatory, and Notice s Canadian user s ICES-003 This digital ap paratus does not exceed the Class B limits for radi o noise emissions from dig ital apparatus as set out in th e radio interference regulations o f Industry Canada. Le présent appareil numér ique n’émet pas de bruit s radioélectriqu es dépassant les limites applic[...]

115 Eur opean user s European direct ives This Informat ion T echnology Equip ment has been tested and found to comply with the fol lowing European dir ectives: EMC Directive 89/3 36/EEC amending dire ctive 92/31/EEC & 93/68/EE C as per - EN 50081 -1:1992 accord ing to EN 55022 :1994 Class B EN 61000 -3-2:1995 or EN 605 55-2:1987 EN 61000 -3-3:[...]

116 Safety, Reg ulatory, and Notice s Japanese use r s VC CI stat ement This equipment is in the Class B category (Information T echnology Equipment to be used in a residentia l area or an adjacent area thereto) and conforms to the standards set by the V oluntary Control Council for Inter ference by Informatio n T echnology Equipment aimed at preve[...]

117 A ustralia and New Zealand use r s EMI s tate ment This device has been tested and fo und to comply with the limits for a Class B digital device, pursuant to the Austral ian/New Zealand standard AS/NZS 354 8 set out by the A ustralian Communicat ions Authority and Radio Spectrum Man agement Agency . New Zealand telecomm unication statement (f o[...]

118 Safety, Reg ulatory, and Notice s Laser saf ety statement All Gateway systems equipped with CD and DVD drives comply wi th the appropriate safety standards, in cluding IEC 825. The laser devices i n these compon ents are classified as “ Class 1 Laser Products ” under a US Department o f Health and Human Services (DHHS) Radiation Perf ormanc[...]

119 Reference Groundi ng compo nent 1 Elect ric service equip ment 2 P ower service ground ing electrode system (NEC Ar t 250, P ar t H) 3G r o u n d c l a m p s 4 Groundi ng conduc tors (NEC Section 8 10-21) 5 Ant enna d ischarg e unit (NE C Secti on 8 10-2 0) 6G r o u n d c l a m p 7 Ant enna l ead-i n wire 1 3 4 5 6 7 2 Antenna and satellite gr [...]

120 Safety, Reg ulatory, and Notice s Notices Cop yright © 2000 Gate wa y , Inc. All Right s Reser ved 4545 T own Centr e Cour t San D iego , CA 92 121 USA All Right s Reser ved This publication is protected b y copyright and all rights are reser ved. No part of it may be reproduced or transmitted by an y means or in any f orm, without pr ior cons[...]

Specific ation s 121 A Specifications The following specifications are for the standard configuration; your system may contain optional equipmen t. All specifications are subject to change. Mid T ower case size 8.2 in. (20.828 cm) x 17.8 in. (45.212 cm) x 19 in. (48.26 cm) (W x D x H). Proc essor I ntel ® Celeron ™ and P entium III ™ (FC-PGA 3[...]

122 Specific ation s System e n vironmen t Internal temp eratu re: 10 ° Ct o3 5 ° C Humi dity: 2 0% to 80% Altitude: -200 ft. to 10,000 ft. Shoc k/vib ratio n: 12g, 11ms half -sine; 2 to 200Hz, 0.25g si nus oidal CPU clear ance: >0.4 inch af ter installati on, top a nd sides Cer tification FCC Class B, UL, CUL, CE Mar k, VCCI, CB Scheme. 05960[...]

Index 123 Inde x A accessories, safety precautions 111 adapter cards, troubleshooting 97 adding 5.25-in ch drive 35 diskette drive 31 expa nsio n card 48 hard drive 41 addit ional info rmat ion, getti ng vi Advanced menu, Setup util ity 66 AGP card removing 51 replacing 51 audio jack s 4 B back pan el features 4 backin g up files 76 battery replaci[...]

124 Index E emptying the recycl e bin 77 error messages 104 Exit menu, Setup utility 66 expa nsio n card adding 48 troubleshooting 97 F FAQ (freque ntly asked que stions), accessi ng vi FCC noti ce American users 112 Australian users 117 Canadi an users 114 European users 115 Japanese users 116 New Zeala nd users 117 features front panel 2 rear pan[...]

Index 125 cleani ng 88 mouse cleani ng 88 troubleshooting 100 O operating system, setup 13 P peripheral device s, troubleshooting 96 ports, locat ion of 4 POST (power-o n self-test) explained 13 power button 12 using as sta ndby button 85 power LED (light -emitting d iode) 12 power ma nagement checkin g type of 85 features 82 Power menu, Setup uti [...]

126 Index Security menu, Setup utility 66 setting up operating sy stem 13 safety precautions 109 Setup uti lity BIOS 65 menus 66 navigating through 66 shut-down procedures 14 soft-off, using 82 space, hard drive 75 standard features 1 Stand by entering 85 exiting 86 using in Wind ows 98 84 using power button as st andby button 85 Stand by mode 84 s[...]

Index 127 BIOS 65 hard drive ma intenance 73 V video, troubleshoot ing 101 viruses, protecting against 78 W wak eup circ uitr y 82 Windows 95 setup 13 shut-down procedures 14 Windows 98 setup 13 shut-down procedures 14 Windows NT setup 13 shut-down procedures 14 05960.bo ok Page 127 Mond ay, Februar y 21, 2000 2:47 PM[...]

128 Index 05960.bo ok Page 128 Mond ay, Februar y 21, 2000 2:47 PM[...]

MAN US E1400 MT SYS GDE R0 02/00 E1400 Mid T ower S yst em Manual[...]