GE 28821 manual

Model 28821 Series DECT 6.0 Cor dless Handset Speakerphone Answering Syst em User ’s Guide Y our new GE telephone system is E XP AND ABLE up to a total of 6 handsets (by purchase of optional Model 28801 handset with char ge cradle)[...]

 Important Information NOTICE: This pr oduct meets the applicable Industry Canada technical specications. Operation is subject to the following two conditions: (1) This device may not cause interference, and () This device must accept any interference, including interference that may cause undesired operation of the device. The equipment m[...]

 Inter ference Information This equipment generates and uses radio frequency ener gy which may interfere with residential radio and television r eception if not properly installed and used in accordance with instructions contained in this manual. Reasonable protection against such interference is ensur ed, although there is no guarantee this wil[...]

 REN Number On the bottom of this equipment is a label indicating, among other information, the Ringer Equivalence Number (REN) for the equipment . The REN is useful in determining the number of devices you may connect to y our telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) are[...]

5 I mport ant I nforma tIon .......................... 2 I nterference I nforma tIon ...................... 3 t elephone n et work I nforma tIon .......... 3 ren n umber ........................................ 4 h earIng a Id c ompa tIbIlIt y (hac) .......... 4 l IcensIng .............................................. 4 fcc rf r adIa tIon e xp osu[...]

6 g loBal D e - registra tion ...................... 32 D eF aul t s e tting .................................... 33 t elephone o pera tIon ..........................33 V isual i nDiCa tors .................................... 33 B ase ........................................................ 33 h anDset .............................................[...]

7 a nswerIng s ystem d Isplay m essa ges ... 52 h andset s ound s Ignals ...................... 52 t roubleshootIng g uIde .......................52 t elePhone s olutions ............................. 52 C aller iD s olutions .............................. 54 B a ttery s olutions .................................. 54 a nswerIng s ystem s olutIons .[...]

8 Base Handset T elephone line cord AC power adaptor Handset battery pack Belt clip Battery compartment cover Wall mount bracket Introduction CAUTION: When using telephone equipment , there are basic safety instructions that should always be followed. Refer to the IMP OR T ANT SAFE T Y INSTRUCTIONS pr ovided with this product and save them for futu[...]

9 For Model 28821xx2 there will be ONE additional handset , charge cradle, belt clip, battery pack and cover than shown above. NOTE: If a speak er box is included in your package, it r eplaces one set of a handset , belt clip, battery pack and cover . For Model 28821xx3 there will be T WO additional handsets, char ge cradles, belt clips, battery pa[...]

10 Installation Digital Security Syst em Y our cordless phone uses a digital security system to pr otect against false ringing, unauthorized access, and charges to your phone line. INST ALLA TION NO TE: Some cordless telephones operate at frequencies that may cause or r eceive inter fer ence with nearby T Vs, microw ave ovens, and VCRs. T o minimiz[...]

11 Important Installation Guidelines • Avoid sources of noise and heat , such as motors, uorescent lighting, microwav e ovens, heating appliances and direct sunlight . • Avoid areas of excessive dust , moisture and low temperature. • Avoid other cordless telephones or personal computers. • Never install telephone wiring during a lightnin[...]

1 Handset Layout microphone CALLER ID-VOL UME 6 (caller id/volume down button) SPE AKER (button) * tone (butt on) mute/menu OK (button) display T ALK (button) END/cancel (button) delete/int er com/conf (delete/int er com/ conference button) #pause (button) redial/format (button) Voice Mail Waiting Indicator (VMWI) / Visual Ringer CALLER ID-VOL U[...]

1 Base Layout (T op & Fr ont Views) delete (butt on) volume 5 / 6 (buttons) skip (button) repeat (button) PLA Y/ST OP (button) speed (button) do not disturb (do not disturb button) Message Counter (indicat or) memo (button) announce (button) ans on/off (answerer on/off button) nd (button) charge/in use voicemail (indicat or)[...]

1 Installing the Phone Installing the Handset Battery NOTE: Y ou must connect the handset batt ery before use. CAUTION: T o r educe the risk of re or personal injury, use only the Thomson Inc. approved Model 5-2814 Nickel-metal Hy dride battery (Ni-MH), which is compatible with this unit . 1. Locate battery and battery door which are packaged[...]

15 Base Station 1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place your cordless telephone on a lev el surface, such as a desktop or tabletop, or you may mount it on the wall. . Plug one end of the telephone line cord into the TEL LINE jack on the back of the base and the other end into a modular jack. . [...]

16 Answering Syst em Setup This section shows you how to set up your answ ering system to receive incoming calls. Before you begin the set up pr ocess, you must turn on the answering system. • Press the ans on/off button to turn the answering system on and off . The MESSAGES indicator lights when the answering system is on. The indicator blinks w[...]

17 Set Prompt Language From the Answer er Menu: 1. Press the CALLER ID-V OLUME ( 5 or 6 ) button to scr oll to PROMPT L ANG . . Press the mute/menu OK button to enter the menu. PROMPT LANG 1ENG 2FRA 3ESP shows in the display. . Use the touch tone pad on the handset to select 1ENG, 2FRA , 3ESP , or use the CALLER ID-VOL UME ( 5 or 6 ) button t[...]

18 Message Alert This feature sets your answ ering system to give an alert tone every 10 seconds when there ar e new messages. From the Answer er Menu: 1. Press the CALLER ID-V OLUME ( 5 or 6 ) button to scr oll to the MESSAGE ALER T sub-menu. . Press mute/menu OK button to enter the menu. NEW MSG ALERT 1ON 2OFF shows in the display. . Use th[...]

19 Voice Instruction If you need additional assistance, press the repeat button in standby mode and follow the voice instructions. Recor ding the Outgoing Announcement For best results when r ecording, you should be about nine inches fr om the microphone, and eliminate as much backgr ound noise as possible. Y ou may recor d an outgoing announcement[...]

0 Programming the T elephone Standby Scr een The ha nds et dis pla ys the ha nds et num ber an d u ser na me. Programming Functions The system uses a menu structure to give you access to all of the built -in features. Y ou may program the following items in main menu: Phonebook, Room Monitor , Answerer , Set Alarm Clock and Handset Setup. Phone [...]

1 Add Recor ds 1. Make sure the phone is OFF (not in T ALK mode). . Press the mute/menu OK button to go to the main menu. . Press CALLER ID-VOL UME ( 6 or 5 ) button to scr oll to PHONEBOOK . . Press mute/menu OK button to enter PHONEBOOK menu. 5. Use the CALLER ID-VOL UME ( 6 or 5 ) button to scroll to ADD REC ORDS . 6. Press the mute/[...]

 Edit Recor ds 1. Make sure the phone is OFF (not in T ALK mode). . Press the mute/menu OK button to go to the main menu. . Press CALLER ID-VOL UME ( 6 or 5 ) button to scr oll to PHONEBOOK . . Press mute/menu OK button to enter PHONEBOOK menu. 5. Use the CALLER ID-VOL UME ( 6 or 5 ) button to scroll to EDIT REC ORDS . 6. Press the m[...]

 Dialing a Number from Internal Memory 1. Make sure the phone is OFF (not in T ALK mode). . Press the mute/menu OK button to go to the main menu. . Press CALLER ID-VOL UME ( 6 or 5 ) button to scr oll to PHONEBOOK . . Press mute/menu OK button to enter PHONEBOOK menu. 5. Use the CALLER ID-VOL UME ( 6 or 5 ) button to scroll to VIEW R[...]

 6. The receiving handset will turn on the micr ophone and the originating handset will turn on the speakerphone to monitor sound from the r eceiving handset . NOTE: F or room monitoring mode to work , the originating handset must NO T be on the cradle. NOTE: While in r oom monitoring mode, the handsets will emit an alert t one appr oximately[...]

5 8. Press the mute/menu OK button to conrm and advance Set Cycle Time sub-menu. 9. Use the CALLER ID-VOL UME ( 6 or 5 ) button to select Once or Daily . The default setting is Once . 10. Press the mute/menu OK button to save y our selection. Y ou will hear a conrmation tone. NOTE: If y ou select Daily, the system will follow the current t[...]

6 Handset Name From the Handset Setup Menu: 1 . P r e s s t h e CALLER ID-VOLUME ( 6 or 5 ) button to scroll to the HANDSET NAME sub-m e nu . . Press mute/menu OK button to enter the menu. HANDSET NAME shows in the display. . Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in each of the number [...]

7 Ringer Volume From the Handset Setup Menu: 1 . P r es s t h e CALLER ID-VOLUME ( 6 or 5 ) bu t t o n t o s c ro l l to t h e RINGER VOLUME sub-m e nu . . Press mute/menu OK button to enter the menu. SET RINGER LEVEL 5 shows in the display. . Use th e CALLER ID-V OLUME ( 6 or 5 ) b ut t on to sc r ol l t o y o ur se l ec t io n . LEVEL 5 [...]

8 Storing VIP Melody From the Handset Setup Menu: 1. Press the CALLER ID-V OLUME ( 6 or 5 ) button to scr oll to VIP MELOD Y sub-m e n u. . Press mute/menu OK button to select VIP melody featur e and then display VIP 1 recor d. - I f VIP1 does NO T contain any specic number/records, it will display EMPTY . . Press CALLER ID-V OLUME ( 6 [...]

9 Reviewing And Deleting Stored VIP Melody R ecord From the Handset Setup Menu: 1. Press the mute/menu OK button to enter to VIP MEL ODY menu. . Use the CALLER ID-VOL UME ( 6 or 5 ) button to scroll to the desir ed VIP Melody Record . . If you want to delete the information, pr ess the delete/intercom/conf button on the handset while the e[...]

0 6. Press the mute/menu OK button to save y our selection. Y ou will hear a conrmation tone and the current time shows in the display. Equalizer This feature lets you to adjust the audio quality. From the Handset Setup Menu: 1. Press the CALLER ID-V OLUME ( 6 or 5 ) button to scr oll to Equalizer . . Press the mute/menu OK button to enter[...]

1 . Press the mute/menu OK button to conrm. Y ou will hear a conrmation tone and your selection shows in the display. Registration Y our packaged handset(s) are pr e-registered and r eady to use. It is not recommended that a handset be register ed again unless absolutely necessary. From the Handset Setup Menu: 1. Pr e ss th e CALLER ID-[...]

 . Use the touch-tone pad to select 1 for YES or  for NO . Or use the CALLER ID-VOL UME ( 6 or 5 ) button to scroll to 1YES or 2NO . W ARNING: It is not r ecommended that a handset be de-registered unless absolutely necessary because once a handset is de-registered, that handset’s telephone features cannot be used until the handset is[...]

 Default Setting As you become familiar with this system, you may pr efer to use the system’s original settings. Follow the steps below to return to the factory default settings. From the Handset Setup Menu: 1 . P r es s t h e CALLER ID-VOLUME ( 6 or 5 ) bu t t o n t o s c ro l l to t h e DEFA UL T SET TING sub-m e nu . . Press the mute/[...]

 Speakerphone Operation . NOTE: If y ou are using the speakerphone, r emain close to handset so the party you are speaking to can hear you. If you are using the handset and w ant to switch to the speakerphone, press the SPE AKER button, pr ess END/cancel to end conversation. If you are using the speak erphone and want to switch to the handset[...]

5 Ignore The Incoming Call With this feature, you can transfer all the incoming calls to the answering system. When the phone rings, press the END/cancel button on the handset . The answering system will answer the call for you. Call Timer A f t e r y o u p r e s s t h e T ALK or SPEAKER bu t t o n o n t h e h a n d s e t , t h e b u i l t - i n[...]

6 Last Number Redial Y ou may redial a number up to 5 digits long. T o quickly redial the last number y ou dialed: 1. Press the T ALK or SPE AKER button. . Press the r edial/format button. -OR- . Press the r edial/format button rst , then use the CALLER ID-VOL UME ( 6 or 5 ) button to select the desired r edial number . - Press the C[...]

7 . To cancel the page, pr ess the END/cancel, delete/intercom/conf , or T ALK button on the originating handset , or press the END/cancel button on the r eceiving handset . Paging All Handsets fr om a Handset (applicable only with additional handsets) 1. Make sure the originating phone is OFF (not in T ALK mode). . Press and r elease the [...]

8 Do Not Disturb (D-N-D) This feature allows you to turn off all the handset ringer(s) at once, by pr essing one button at the base unit , even though the ringer volume of handset(s) has been pr eset . 1. In the standby mode, press the do not disturb button on the base. . The DND indicator will light and DO NO T DISTURB shows in each handset [...]

9 Receiving an Intercom Call When you receiv e an intercom call, your handset beeps. T o answer the call pr ess the delete/intercom/conf button or T ALK button. Advanced Intercom Featur es Receiving an Incoming Call During an Intercom Call If you receiv e a telephone call during an intercom call, the inter com call is immediately terminated and [...]

0 . Use the touch-tone pad to select Handset #. Y ou will hear a paging tone and P AGING shows in the originating handset’s display. NOTE: P AGING FROM... shows in the display on the receiving handset , and the receiving handset pr esses the delete/intercom/conf or T ALK button t o answer the intercom. . When the receiving handset connec[...]

1 Call Waiting Caller ID Pro vid ed you subscribe to Call Waiting Caller ID service from your phone company; if you receiv e an incoming call and you are using the GE multi handset system, a beep indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID information will be displayed and stored in the history of all ha[...]

 Reviewing CID Recor ds As calls are r eceived and stored, the display is updated to let you know how many calls have been received. T o scr oll CID recor ds: 1. Make sure the phone is OFF (not in T ALK mode). . Press the CALLER ID-VOL UME ( 6 ) button to r eview the newest CID recor d. . Press the CALLER ID-VOL UME ( 5 ) button to r ev[...]

 . Press mute/menu OK button to go to the main menu. . Press CALLER ID-VOL UME ( 6 or 5 ) button to scr oll to PHONEBOOK . 5. Press mute/menu OK button to stor e the number . NOTE: Pr ess the END/cancel button once to keep the previous setting (making no changes) and return to the menu. NOTE: If the selected CID r ecord contains any inf[...]

 Answering Syst em Operation This section discusses the buttons and features on the answering system. Message Counter Indicat or The message counter gives you a numeric display of how many messages y ou have. The new message indicator ashes to indicate you have new messages. See below for the details. a) Message counter has a number displa[...]

5 Screening Calls fr om the Base 1. When the answering system answers the call, listen while the caller leaves a message (to determine who is calling). . T o speak to the caller , pick up the handset , and press the T ALK or SPE AKER button. The answering system automatically stops recor ding when you activate the handset or pick up an extens[...]

6 . Press the delete button, the curr ent message is erased, and the next message plays. T o erase all previously played Messages in a mailbox 1. Make sure the phone is OFF (not in T ALK mode) . Press and hold the delete button until “ ALL OLD MESSA GES ERASED ” is announced. T o erase a message from the handset : 1. Press the mute/men[...]

7 Screening Calls fr om the Handset Use the handset to screen calls even when y ou can’t hear the answering system. When the answering system picks up: 1. Pre ss the mute/ menu O K butt on to go to the ma in men u. . Pre ss the CALLE R ID-V OL UME ( 6 or 5 ) butto n to s cro ll to ANSWER ER . . Pre ss the mute/ menu O K butt on to enter [...]

8 Memory Full When the answering system memory is full, the system answers after 10 rings, beeps and waits for you to enter the -digit security code. If y ou don’t enter the security code within 8 seconds, the phone hangs up. Y ou should erase some messages so the answering system can recor d new messages. NOTE: The unit also answ ers after[...]

9 Changing the Batter y CAUTION: T o r educe the risk of re or personal injury, use only the Thomson Inc. approved Model 5-2814 Nickel-metal Hy dride battery (Ni-MH), which is compatible with this unit . 1. Make sure the telephone is OFF (not in T ALK mode) before you replace the battery. . Remove the battery compartment door . . Discon[...]

50 Display Messages The following messages shows the status of the phone, provides Caller ID information, or helps you set up and use your phone. ANSWERER REMOTE Indicates the answering system is being accessed AC CESS remotely. ANSWERING CALL Indicates the answering system is answering the incoming call. BLOCKED NUMBER Indicates the person is call[...]

51 INCOMPLETE DA T A Caller information is interrupted during transmission or the phone line is excessively noisy. Indicates no CID information was receiv ed, you are not subscribed to CID service, or CID ser vice is not working. LINE IN USE Displays on handset while the line is in use. LONG DIST ANCE Indicates CID recor d is from a long distance c[...]

5 Answering Syst em Display Messages The following messages show the status of the answering system or help you set up and use the system. 0-59 Indicates the total number of messages. CL (blinking) The voice time/day stamp needs to be set . - - Answering system is turned off. An (blinking) The system is answering a call. F (blinking) Answering s[...]

5 • Make sure the battery is pr operly charged (for 16 hours). • Make sure the battery pack (in the handset) is pr operly installed. • The handset should beep when you press the T ALK button, and the charge indicator on the base should be lit when the handset rests in the cradle. If not , the battery may need to be charged. • Place hands[...]

5 Caller ID Solutions No Display • Charge the battery (for 16 hours). Or replace the battery. • Make sure the unit is connected to a non-switched electrical outlet . Disconnect the power adaptor from the base and r econnect it . Caller ID Error Message • The unit displays this message if it detects anything other than valid Caller ID infor[...]

55 • Y ou may have accidently pressed the play/stop button during playback and stopped the message. Won’t respond to r emote commands • Y ou must use a tone-dial phone. This phone does not support pulse (rotary) dialing. • Make sure to enter the corr ect security code. • Did unit hang up? If you take no action for a period of time, it aut[...]

56 Warranty Thomson Multimedia Ltd., w arrants to the purchaser or gift recipient that if any manufacturing defect becomes apparent in this pr oduct within 1 year from the original date of purchase, it will be r eplaced free of charge, including r eturn transportation. This warranty does not include damage to the product r esulting from accidents, [...]

57 To or der , call the nearest distributor for your ar ea; Ontario: (905) 624-8516 Manitoba: (204) 783-2088 British Columbia: (604) 438-8001 Quebec: (514) 352-9071 A shipping and handling fee will be charged upon or dering. It is required by law to collect appropriate sales tax for each individual state, country, and locality to which the merchand[...]

58 Index A Accessing the Answering System from Another Location 7 Accessory Information 57 Add Records 1 Advanced Intercom Featur es 9 Answerer 16,  Answering Calls  Answering System Display Messages 5 Answering System Operation  Answering System Setup 16 Answering System Solutions 5 Area Code 0 Auto Standby 5[...]

59 Index L Language 5 Last Number Redial 6 Leaving a Message/Memo  Licensing  M Making a Call  Making an Intercom Call 8 Memory Full 5, 8 Message Alert 18 Message Counter Indicator  Message Playback 5 Mute 7 P Page 6 Paging All Handsets from a Handset 7 Paging from the Base/Group P age 7 Parts Chec[...]

Model 881 0005961 (Rev 0 Can E) 08-11 Printed in China Thomson Multimedia Ltd. 0 Eglinton Ave W ., S uite 0 Mississauga, ON Canada L5R E7 © 008 Thomson Multimedia Ltd. Trademark(s) ® Registered Marque(s) ® déposée(s) Visit the GE website at: www .GE.com/phones[...]