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Grandstream Networks GXE502X manual

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Table of contents for the manual

  • Page 1

    GXE502X User Manual 7/9/2008 1 Version 03 GXE502X Users Manual[...]

  • Page 2

    GXE502X User Manual 7/9/2008 2 Version 03 Table of Content s 1. Introduction .................................... .............................. ....... ............................. .......... .... ................... 3 2. Extension Co nfiguration .............................. ............................. ....... ............................. ..[...]

  • Page 3

    GXE502X User Manual 7/9/2008 3 Version 03 1. Introduction Thank you for purchasing the Grandstream GX E502X IP-PBX, a SIP-based, affordable, feature-enriched converging communic ation platform designed to meet th e communication requirements for small to medium sized enter pris es. The GXE502X provides the cuttin g-edge IP-based communicatio ns tha[...]

  • Page 4

    GXE502X User Manual 7/9/2008 4 Version 03 - Express Set up The Express S etup process allows users to automatically configure extensions by auto- provisioning Grandstream phones 1 . Th is sub menu will appear ONLY on factory default G XE units or after performing a factory reset. Once the Express setup is executed, the sub menu will disa pp ear. - [...]

  • Page 5

    GXE502X User Manual 7/9/2008 5 Version 03 • Add an extension : Clicking on t he Add One Extension button Will load the extension configuration page. This page allow s users to set all of the extensi on’s settin gs. Click on the Submit button to add the extension or Cancel to abort the add extension process . Configuration Field Explanations: 1)[...]

  • Page 6

    GXE502X User Manual 7/9/2008 6 Version 03 16) Reboot Peer: When set to “Yes”, this feat ure will re boot registered (online) Grandstream endpoints when t he “Submit” button is click ed. The GXE502X can f orce extensions to reboot via this me thod. 17) Session Keep Alive: This feature lets yo u configure different methods to kee p the sessio[...]

  • Page 7

    GXE502X User Manual 7/9/2008 7 Version 03 The General Settin gs sub menu provides basic system information such as the extensio n digit length, IPPBX identification number, Inter nal (FXS port) phone/fax extension number, and the paging number to dial (if there is a speaker system connected to the AUDIO-OUT port). In the General Settings section, t[...]

  • Page 8

    GXE502X User Manual 7/9/2008 8 Version 03 The FXO and FXS port/line electric specificatio n parameters and settings can be configured in this area as well. All of these will allow users of the GXE502X to make calls anywhere through multiple trunk types. - Internal PSTN Trunk Line C onfigu ration (via FXO ports) The Internal PSTN Trunk Line Configur[...]

  • Page 9

    GXE502X User Manual 7/9/2008 9 Version 03 This value should be used when the PSTN provider or local Telco Carries uses a line power drop to indicate call completion to the subscribing end point. In this case the FXO port of GXE 502X wil l sea rch for a power drop with the preconfigured time frame to disconnect call from a VoIP extension. • Curren[...]

  • Page 10

    GXE502X User Manual 7/9/2008 10 Version 03 Default US Busy Tone: f1=480@-24,f2=620@-24,c=500/5 00) Line Dialing Settings: This feature adjusts line dialing pro perties to adhere to the PSTN line requirements. • DTMF Digit Length: The D TMF Digit Length is the play time of DTMF in millis econds for each digit dialing ou t from the VOIP side to PST[...]

  • Page 11

    GXE502X User Manual 7/9/2008 11 Version 03 Line Call Control: The following Line Call Control settings allow you to specify how inbound and outbo und calls are handled. The FXO trunk(s) will begin to w ork ONLY after these fields are configured. • Line : This field lets you specify a single line or a range of FXO port(s) for the rules to apply to[...]

  • Page 12

    GXE502X User Manual 7/9/2008 12 Version 03 In the Internal Phone/Fax Port section, the electrical and DTMF signaling settings of the two FXS ports on th e back of the GXE502X can be co nfigured for compatibility w ith local analog phone/fax devices. The extension numbers for these ports are set in the Phone Extensions men u, under the General Setti[...]

  • Page 13

    GXE502X User Manual 7/9/2008 13 Version 03 SIP trunks can be viewed, created, or modified on th e SIP Trunk Configuration page. All configured SIP trunks as w ell as their details and curr ent status are displayed. Please see the following detailed explanations of the fi elds on the SIP Trunk Configuration page: • Add : C licking on the Add butto[...]

  • Page 14

    GXE502X User Manual 7/9/2008 14 Version 03 o Trunk Name: Enter a descriptive name in this field to identify the configur ed trunk. o Trunk Active: Set to Enable to activate the SIP trunk to be configured. o Outgoing Call Pass word Protection: If configured to Yes, a passw ord is required whenever calling out on the trunk. The default setting is No.[...]

  • Page 15

    GXE502X User Manual 7/9/2008 15 Version 03 o Session Keep Ali ve: This field allo ws users to enable or dis able usage of the session timer. This is enabled by default to: Automatic/Se ssion Timer. o Sessio n Expiratio n: The session timer enables SIP sessio ns to be periodically “refreshed” via a SIP request. If enabled, before the session int[...]

  • Page 16

    GXE502X User Manual 7/9/2008 16 Version 03 Click the Submit button to add the trunk or Cancel to go back. • Modify: Click t he Modif y button to the right of the row disp laying the status of the SIP trunk to modify t he trunk’s paramet ers. The SIP trunk det ails pag e will be displ ayed, al lowing users to modify all of the SIP tru nk’s set[...]

  • Page 17

    GXE502X User Manual 7/9/2008 17 Version 03 o Trunk Name: A name to identify the configure d trunk. Ex., A name for a Grandstream FXO Gateway cou ld be GXW4104 or GXW4108. o Active: This allo ws users to turn the trunk ON or OFF . o Outgoing Call Pass word Protection: This is set to No by default. When configured, all outgoing ca lls via this tru nk[...]

  • Page 18

    GXE502X User Manual 7/9/2008 18 Version 03 o Inbound Call Answer: This field sets the destination to terminate all inc oming calls from the trunks listed. T he call can be te rminated into the Auto -Attendant (IVR), direct extensions, hunting/ring groups or the conference bridges (pending). o Session Keep Alive: This field allo w users to enab le o[...]

  • Page 19

    GXE502X User Manual 7/9/2008 19 Version 03 • Conference Room Status When the conference bridg es are occupied, users can click the Conference Bridge menu to ch eck t he s t atus of e ach c onfe renc e r oom: 5. Hunt/Ring Group Configuration Hunt/Ring groups can b e configured on the GXE5 02X to balance the call traffic for multiple users and give[...]

  • Page 20

    GXE502X User Manual 7/9/2008 20 Version 03 • Add: Click ing on the Add button dis plays the Add Hunt/Ring Group page where users c an configure the hunt/ring group settings: o Extensio n : Enter an extension numb er for this ring group. The leading digit for this extension must correspond with the Leading Digit of Extensions field in the Genera l[...]

  • Page 21

    GXE502X User Manual 7/9/2008 21 Version 03 o Members : List the phone extensio ns of the members of the ring gr oup, separated by semicolons. o Round Robin of Serial Ring Starting At tempt : This allows the starting position of the ring group to increment f or the next call to the gr oup, instead of starting at the first member for a ll calls. Ente[...]

  • Page 22

    GXE502X User Manual 7/9/2008 22 Version 03 - Voice Menu Configuration: The following actions can be perfor med in the Voice Menu sub menu section. Voice Menu is used by the Auto-Attendant or IVRs (I nteractive Voice Response System). • Add: Click the Add button. The voice menu det ails page will be displayed, allow ing users to configure the voic[...]

  • Page 23

    GXE502X User Manual 7/9/2008 23 Version 03 o Voice Menu Name : This f ield lets users enter a name for their auto-attendant. o Press x to trigger : Check the box next to each keypad digit to specify the flow of your auto attendant menu. Callers automati cally have the option to enter internal extension numbers from the auto-attendant. To select the[...]

  • Page 24

    GXE502X User Manual 7/9/2008 24 Version 03 The Auto Attendant Greeting voice prompt can be uploaded from a computer or recorded directly fr om a r egistere d GXE ex tension:. - Up load file: Click the Browse button to se arch for voice prompt files on a local computer, select the file and click on the Submit button to add the file t o auto-attendan[...]

  • Page 25

    GXE502X User Manual 7/9/2008 25 Version 03 o Play Voi ce Menu : This field lets users selec t the name of the auto-attendant voice menu that they wish to play from a drop-down box o Date : This field lets users configure the auto-attendant voice menu selected above to be played on a preset date or a range of dates. To specify by date, select the ra[...]

  • Page 26

    GXE502X User Manual 7/9/2008 26 Version 03 7. Call Queues Configuration Call Queues give users (ie. call centers) an efficient means to have their calls answered in t he order they were received to deliver top tier customer service. - In-Queue Announ cements Configuration The In-Queue Announcements sub menu lets users co nfigure the In-Queue Announ[...]

  • Page 27

    GXE502X User Manual 7/9/2008 27 Version 03 • Modify: Click the Modify button to the right of the r ow to select the Agent to be modified. The agent d etails page w ill be disp layed. T his page allo ws users to modif y all of the agent settings. When done, click the Submit button to save the changes or Cancel to go back. • Delete: Click the Del[...]

  • Page 28

    GXE502X User Manual 7/9/2008 28 Version 03 o Name: Enter the name of the call queue here. o Extensi on: Enter the extension of t he call queue here. See the drop dow n box for a list of current extensions. o Priority : Lets you set the priority of the call queue from the drop down list. o Queue Status Update Freque ncy: This determines how often ca[...]

  • Page 29

    GXE502X User Manual 7/9/2008 29 Version 03 o Maximum Queued Callers: This field allow users to set how many callers can be within the queue simultaneously. o Group Em ail Addre ss for Voicemai l Delivery: Enter the email address where all voicemail for the queue/group will be delivered. o Agent Call Wrap-Up Time: This setting allows users to specif[...]

  • Page 30

    GXE502X User Manual 7/9/2008 30 Version 03 8. System Configuration System configuration and administration can be c onfigured via the Sy stem Configuration menu. The following sub menus can be us ed to man age different system configurations.. - Networking Setting The Networking Setting sub menu allows users to configure the LAN-side IP address and[...]

  • Page 31

    GXE502X User Manual 7/9/2008 31 Version 03 o WAN-side Access and Security : Accessibility and Security for management are considerations for whether or not to enable or disable HTTP/Telnet access fr om the WAN-side of the GXE502X. The default setting for WAN Side Http/Teln et Access is YES. At the d efault set tings UPNP is turn ed OFF, bu t PPTP, [...]

  • Page 32

    GXE502X User Manual 7/9/2008 32 Version 03 The GXE502X can be configured to perform port f orwarding. In the Port Forwarding settings, enter the port to forward from the WAN-side, the LAN-side device IP address to forward to, the LAN-side device port to forward to, and the protocol (TCP, UDP, or both) to forward in the respective fields. When done,[...]

  • Page 33

    GXE502X User Manual 7/9/2008 33 Version 03 Click the Add button on the right to add the route in the routing table. Click the De lete button to delete the related route from the routing table. - System Setting System Setting sub menu Configuration: The System Settings sub menu contains various important internal system se ttings and allows configur[...]

  • Page 34

    GXE502X User Manual 7/9/2008 34 Version 03 These fields are optional and provided to store the administrator’s name, phone number, and email address so th at they can be contacted for any issu e requiring attention. You may also enter a name in the System Na me field to identify your GXE502X. o SIP Static Mapped IP and port Conf igur atio n: The [...]

  • Page 35

    GXE502X User Manual 7/9/2008 35 Version 03 Note: For spam preventio n, many email ser vice providers reject or delete incoming emails originating from a dynam ic IP address or emails that are not from a FQDN. If this is the scenario, the authorized email client acc ount is strongly recommended to pr event email loss. To send using the “ as email [...]

  • Page 36

    GXE502X User Manual 7/9/2008 36 Version 03 This indicates a time zone with a 6 hour offset w ith 1 hour ahead w hich is U.S central time. If it is positive (+) then the local time zone is west of the Prime Meridian, and negative (-) is east of Prime Meridian (A.K.A: International or Greenwich Meridian) M3.2.0,M11.1.0 (Daylight Savi ng Ti me Rule) T[...]

  • Page 37

    GXE502X User Manual 7/9/2008 37 Version 03[...]

  • Page 38

    GXE502X User Manual 7/9/2008 38 Version 03 - Feature Codes Feature codes allow GXE502X user s to set features such as Call Forwarding and Do Not Disturb on related extensions, as well as access destinations such as the voicemail s ystem. This page also allow s users to customize the feature codes. The feature codes may be viewed or modified in the [...]

  • Page 39

    GXE502X User Manual 7/9/2008 39 Version 03  Cancel Cal l Forward on Busy : Cancels ca ll forw ard on busy; calls w ill ring when the user is on the phone.  Enable Call Forward No-Answer : Dial the feature code plus [forward-to number] to turn on no-answer call forw arding for the extension you are dia ling w ith.  Cancel Cal l Forward No-A[...]

  • Page 40

    GXE502X User Manual 7/9/2008 40 Version 03[...]

  • Page 41

    GXE502X User Manual 7/9/2008 41 Version 03 - Firmware Upgrade The Firmware Upgrade sub menu allows users to upload new firmware versions to the GXE502X and upload custom voice prompts. Please read the release notes carefully prior to upgra ding your firmware to docume nt the changes. Grandstream also recommen ds saving a backup file of al l GXE5 02[...]

  • Page 42

    GXE502X User Manual 7/9/2008 42 Version 03 - Backup & Restore Configuration GXE502X Configuration files may be downloaded to or uploaded from the computer in the Backup & Restore Co nfiguration sub menu. It is good practice to keep a bac kup copy of your GXE’s configuration file at all times. Conf ig urati on B acku p : Select the Downloa[...]

  • Page 43

    GXE502X User Manual 7/9/2008 43 Version 03 - System Level Backup & Restore The System Level Back up & Restore page allows us ers to Backup/Restore t he entire system or specific portions such as: voicema il, system tones, announcements & voice m enus. • System Level Restore: This lets users browse to the backup file and click the Subm[...]

  • Page 44

    GXE502X User Manual 7/9/2008 44 Version 03 9. Advanced Options Configuration Remote GXE502X sy stems or oth er PBX systems can be peered with a local GXE502X. This allows loc al users to dial remote system extensi ons and the G XE502X will r oute the calls directly via IP to the remot e system. In a network ed multiple office enviro nment, this pro[...]

  • Page 45

    GXE502X User Manual 7/9/2008 45 Version 03 o Max C onc urre nt Cal ls : This field specifies the maximum numbe r of concurrent calls allowed between the peer systems. o Pref ix : The prefix digits for outbou nd calls to be recognized and routed to this peer system. When the call is sent to the netw orked peer system, the prefix digit is NOT removed[...]

  • Page 46

    GXE502X User Manual 7/9/2008 46 Version 03 - Template Upload The Template Upload sub menu page allow s user to upload a config uration template which determines the parameters that will be configured o n Grandstream endpoints during the GXE502X Express Setup proces s and the general Auto Provision process . Click the B rowse button to locate the te[...]

  • Page 47

    GXE502X User Manual 7/9/2008 47 Version 03 10. Reset & Reboot The Reset & Reboot menu allows you to reboot the GXE502X and perform a factory reset. Please backup the configuration file of your GXE502X b ef ore performing a factory reset. Rebooting : Sele ct th e Reboot radio button, and click the Submit button. The GXE502X will automaticall[...]

  • Page 48

    GXE502X User Manual 7/9/2008 48 Version 03 11 . S t a t u s All the necessary information about the G XE50 2X is displayed in the status menu.[...]

  • Page 49

    GXE502X User Manual 7/9/2008 49 Version 03[...]

  • Page 50

    GXE502X User Manual 7/9/2008 50 Version 03 Status Menu Summary: ♦ System Statistics : Syst em ID, MACs, hardware/firm ware version, system uptime are displ ayed. ♦ Network Status : Network connection information, IP of WAN and LAN, PPPoE status, DDNS. ♦ Perip h er al Stat us : Dis plays th e connection status of the FXO and FXS ports. ♦ Use[...]

  • Page 51

    GXE502X User Manual 7/9/2008 51 Version 03 12. Report s In the Reports menu, users can access ver y useful reports generated by the GXE5 02X that document System Statistics, Call Statistics and Call Rec ords. The Call Records can also be downloaded from the GXE502X for 3 rd party billing analysis. - Sy stem St ati sti cs The System Statistics sub m[...]

  • Page 52

    GXE502X User Manual 7/9/2008 52 Version 03[...]

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    GXE502X User Manual 7/9/2008 53 Version 03[...]

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    GXE502X User Manual 7/9/2008 54 Version 03[...]

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    GXE502X User Manual 7/9/2008 55 Version 03[...]

  • Page 56

    GXE502X User Manual 7/9/2008 56 Version 03 - Call Records The Call Records sub menu displays detailed information such as the Caller/Callee ex tension number as well as the start and end time for each inb ound and outbound call.[...]

  • Page 57

    GXE502X User Manual 7/9/2008 57 Version 03 - Downloading (Call) Records The CDR (Call Detail Record) can be downloaded from the GXE502X to your computer and exported to 3 rd party billing software companies for analysis. The fi le is in th e .cs v for mat a nd s tored on a week ly (7 D ay) basis w it h a max imum r ecor d of 10000 calls. It can be [...]

  • Page 58

    GXE502X User Manual 7/9/2008 58 Version 03 13. V oicemail C onfiguration The GXE502X allows users to manage voicemail via the IVR in their phones or thr ough a personal web portal. This section summ arizes how to manage voicemail and ot her settings using both of these methods. • Configuring Voi cemail throug h the IVR The default feature c ode f[...]

  • Page 59

    GXE502X User Manual 7/9/2008 59 Version 03 Important: - The feature code used for voice mail can be found and modified under S ystem configuration Î Feature co des (see the picture below). - Users can acc ess the voicemail system from any phone conn ected to the GXE502X b y diali ng the voicemai l featur e code. - In order to access to voicemail, [...]

  • Page 60

    GXE502X User Manual 7/9/2008 60 Version 03 • The Personal Web Portal 1. To log in to the personal web portal for an extension. Log into the GXE5 02X Web GUI using the extension num ber as Login ID and voicemail password. If you have changed the default voicemail passw ord via the voicema il IVR phone, you must input the updated password. After lo[...]

  • Page 61

    GXE502X User Manual 7/9/2008 61 Version 03 3. To view the personal greeting, click the “Personal Greeting” sub menu button on the left hand side of the GUI. This will l oad the personal greeting man agement page for the extension. Users can upload .wav files from a PC and preview them here. 4. Click the Fax Message sub menu button on the left h[...]