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Grandstream Networks GXP-2020 manual

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Table of contents for the manual

  • Page 1

    Grandstream Networks, Inc. GXP-2020 6-line SIP Enterprise Phone GXP-2020 User M anual www.grandstream.com Firmware Version 1.1.4.3 support@grandstre am.com[...]

  • Page 2

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 2 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 TABLE OF CONTENTS GXP-2020 USER MANUAL WELCOME ............................... ................................ ................................ ......................... .......................... ...............4 INSTALLATION....................[...]

  • Page 3

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 3 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 TABLE OF FIGURES GXP-2020 USER MANUAL Figure 1: Connectors on the bott om of the GXP-2020 .............. ................... ............... ................... 6 Figure 2: Attach the wall-mount spacers t o the GXP-2020....................... ....[...]

  • Page 4

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 4 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Welcome Your Grandstream GXP-2020 featur es a new sophisticated design and is very easy to use. The GXP- 2020 combines advanced feature functionality with t he latest technology to offer excellen t audio qualit y, ease of use, expandability, and b[...]

  • Page 5

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 5 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 • Reproduction or transmittal of the entir e or any part, in any form or by any means, electronic or print, for any purpose without the express written permissi on of Grandstream Networks, Inc. is no t permitted.[...]

  • Page 6

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 6 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Installation E QUIPMENT P ACKAGING The GXP-2020 phone package contains: 1) One GXP- 2020 Main Cas e 2) One Handset 3) One Phone Cord 4) One Universal Power Adaptor 5) One Ethernet Cable 6) One High Phone Stan d 7) One Low Phone Stand 8) Two Wall M[...]

  • Page 7

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 7 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 W ALL -M OUNT GXP-2020 can be wa ll mounted. For proper wall moun ting ple ase place the two w all-mount spacers into the proper h oles on the b ottom of the G XP-2020 a s show below : Figure 2: Attach the wall-mou nt spacers to the GXP-2020 To po[...]

  • Page 8

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 8 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Figure 4: Placing tab for mounting phone to wall ` S AFE TY C OMPLIANCES The GXP-2020 phone complies with FCC/CE and various safety standards. The GXP-2020 power adaptor is compliant with the UL standard. Only use the universal power adaptor provi[...]

  • Page 9

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 9 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Product Overvie w GXP-2020 featur es 6 lines, each with an individu al SIP account and o ffers a large graphical LCD display, four (4) XML programmable soft keys, and seven (7) programmable hard keys . It offers intuitive user interfaces, 5-way co[...]

  • Page 10

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 10 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Table 4: GXP-2020 Technical Spe cifications Lines 6 direct lines with indepe ndent SIP accounts, 7 program mable speed dial keys 4 XML p rogrammab le soft-k eys Protocol Support Support SIP 2.0, TCP/UDP/IP, PPP oE, RTP/RTCP, SRTP by SDES, HTTP, A[...]

  • Page 11

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 11 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Using the GXP-2020 SIP Enterprise Phone G ETTING F AMILIAR WITH THE LCD The GXP-2020 has a d ynamic and customizable scre en. The screen disp lays differently depending on whether the phone is idle or in us e (active screen). Figure 5 illustra te[...]

  • Page 12

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 12 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Table 5: LCD But ton Definitions Key Button Key Button Definitions LINE SELECTORS (6) Selects the phone line printed on its right-hand side. SIP PHONE LINES Displays the available phone lines. Choose a phone line by pressing the corresponding lin[...]

  • Page 13

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 13 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Figure 6: Getting Familiar with Key Pad Table 7: GXP-2020 Button Definitions Key Button Key Button Definitions LINE BUTTONS (6) 6 Line keys with LED, can be configured to different SIP profile s TRANS FER TRANSFER key: Transfer an ACTIVE call to [...]

  • Page 14

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 14 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 M AKING P HONE C ALLS H AND SE T , S PEAKERPHONE A ND H EADSE T M ODE Handset can be toggled be tween Speaker and Headset. To switch between Handset and Speaker/Headset, p ress the Hook Flas h in the hand set cradle or press the SPEAKER button. M[...]

  • Page 15

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 15 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 i. Hand-f ree option 1. Press the CALL RET URN soft-key ii. Hand-s et option 1. Take the Handset off-ho ok 2. Press the CALL RET URN soft-key 4. U SING THE CA LL HISTORY : To call th e a phone number in the phone’s histo ry When using the call [...]

  • Page 16

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 16 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 M AKIN G C ALLS US ING IP A DDRESSES Direct IP calling allows tw o phones to talk to each other in an ad hoc fas hion without a SIP proxy. VoIP calls can be made between t wo phones if: • both phones have public IP addr esses, or • both phone[...]

  • Page 17

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 17 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 A NSWERING P HONE C ALLS R ECEIVING C ALL S 1. Incoming single call: Phone rings with selected r ing-tone. The corresponding account LINE flashes red. Answer call by taking Handset/SPEAK ER/Headset off hook or p ressing SPEAKER or by pressing the[...]

  • Page 18

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 18 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 5-W AY C ONFERENCING The GXP-2020 can host conferen ce calls and supports 5-way confer ence calling. 1. Initia te a Co nfer ence Call :  Establish a connecti on with tw o or more parties  Press CONF button  Choose the de sired line to jo[...]

  • Page 19

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 19 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 C ALL F EATURES The GXP-2020 supports traditional and advance d telephony features including caller ID, caller ID w/name, call forward/transfer/park/h old as well as intercom/paging and BLF. Table 8: GXP-2020 Call Fea tures Key Call Fe atu res *3[...]

  • Page 20

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 20 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 C ONFIGURATION G UIDE The GXP-2020 can be configured in two ways. F irstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. C ONFIGUR ATI ON WIT H K EY P AD To enter the MENU, press the round [...]

  • Page 21

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 21 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Display “ Configure ” Press Menu button t o display the configuration selections: • Network. To enable/ disable DHC P. To setup IP-address, Net mask and Gateway address • SIP To change SIP-server settings for primary account. • Audio ?[...]

  • Page 22

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 22 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Figure 7: Keypad GUI Call Flow[...]

  • Page 23

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 23 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 C ONFIGURATION WITH W EB B ROWSER The GXP-2020 embedded Web server responds to HTTP/ HTTPS GET/POST r equests. Embedded HTML pages allow a user to co nfigure the IP pho ne through a Web br owser such as Microsoft’s IE or Mozilla Firefox. A CCES[...]

  • Page 24

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 24 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Table 10: Device Configuration - Status Definitions Hardware Revision Hardware version number : Main Board, Interface Boa rd MAC Address The device ID, in HEXADECIM AL format. IP Address This field shows IP addr ess of GXP-2020 Product Model This[...]

  • Page 25

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 25 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Advanced User configuration includes not only the end user con figuration, but also advanced configuration such as SIP co nfiguration, Codec selection, NAT Traversal Setting and other miscellaneous configuration. Table 12: Advanced User Configura[...]

  • Page 26

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 26 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Local RTP port This parameter defines the local RTP-RTC P port pair used to listen and transm it. It is the base RTP port for channel 0. When co nfigured, channel 0 will use this por t _value for RTP and the port_value+1 for its RTCP; ch annel 1 [...]

  • Page 27

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 27 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Syslog Level Select the ATA to report the log level. Default is NONE . The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages ar e sent based on the following events: • product model/version on boot up (INFO level) • NAT related i[...]

  • Page 28

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 28 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 I NDIVIDUAL A CCOUNT S ETTINGS The GXP-2020 has 4 line appearan ces, each with an independent SIP account. Ea ch SIP account requires its own configuration page. Their configurations are identical. Table 13: SIP Account Configuration Page Definit[...]

  • Page 29

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 29 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 NAT Traversal This parameter activates the NAT tr aversal mechanism. If activated (by choo sing “Yes”) and a STUN server is also specifi ed, the phone per forms according to the STUN client specification. Using this mo de, the embedded STUN c[...]

  • Page 30

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 30 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Force INVITE Session Timer can be refr eshed using INVITE method or UPDATE meth od. Select “Yes” to use INVITE me thod to refresh the session timer. Enable 100re l PRACK (Provisional Acknowledgment) method enables reliability to SIP provision[...]

  • Page 31

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 31 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Software Upgrade & Customization Software (or firmware) upgrades are completed via either TFTP or HTTP. The correspond ing configuration settings are in the ADVANCED SETTINGS configur ation page . F IRMWARE U PGRADE THROUGH TFTP/HTTP To upgra[...]

  • Page 32

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 32 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 INSTRUCTIONS TO CONFIGURE LOCAL TFTP SERVER : 1. Unzip the file and pu t all of them under the root dir ectory of the TFTP server. 2. The PC running the TFTP server and the GXP-2020 should be in the same LAN segment. 3. Go to File - > Configur[...]

  • Page 33

    Grandstream Networks, Inc. GXP–2020 Users Manual Page 33 of 33 Firmware 1.1.4.3 Last Updated: 05/2007 Restore Factory Default S etting WARNING: Restoring the Factory Default Setting will dele te all configuration info rmation of the pho ne. Please b ackup or print all the settings before you restoring fa ctory default settings. Grandstream is not[...]