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Grandstream Networks GXP-2100 manual

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First and foremost, an user manual of Grandstream Networks GXP-2100 should contain:
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Table of contents for the manual

  • Page 1

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 1 of 1 Firmw are version: 1.0.1.66 Last U pdate d: 0 5 /20 11 Grands tream Ne twork s, Inc. GX P 21xx SIP Enterpris e Phones[...]

  • Page 2

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 1 of 41 Firmware ver sion: 1 .0.1.66 L ast U pdated: 0 5 /20 11 T A BLE OF CONT ENTS GXP 21 XX USER M ANUAL WELCO ME ................................................................................................................................................................ . 3 INSTAL LATION[...]

  • Page 3

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 2 of 41 Firmware versio n: 1.0.1.66 Last Upd ated: 05/201 1 Table 6: GX P 21xx Har dware Sp ecifications ................................................................................... 8 Table 7: GX P 21xx T echnical Specificat ions ..........................................................[...]

  • Page 4

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 3 of 41 Firmware versio n: 1.0.1.66 Last Upd ated: 05/201 1 Welcom e Your Grandst ream GXP 21 xx Enterprise IP p hone is feature - enr iched, soph isticated, yet simple to use. The GX P 21xx delivers s uperior HD audio qua lity, rich and leading edge tel ephony features , person alized inform a[...]

  • Page 5

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 4 of 41 Firmware versio n: 1.0.1.66 Last Upd ated: 05/201 1 Insta llation E QUIPMENT P ACKAG ING Table 1: Equi pment Pa c kaging GXP 21 20 GXP 2 11 0 GXP 2 10 0 Main Case Yes Yes Yes Handset Yes Yes Yes Phone Cor d Yes Yes Yes Power A d aptor Yes Yes Yes Etherne t C able Yes Yes Yes High Phone [...]

  • Page 6

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 5 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 F IGURE 1: C ONNECTING THE GXP 212 0 /2110 AND THE GXP E XTEN SION GXP2 12 0 w ith GXP Extension GXP Exten sion Connecting th e GXP2 12 0/2110 to GXP Exten sion Reverse si de of conne ction w ith connecti on plate Revers e si d e of co[...]

  • Page 7

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 6 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 S AFETY C O MPLIANCES The GXP 21xx complies with F CC/CE and various s afety standards . The GXP 21xx power adapt or is complia nt with the U L standard. Only use the u niversal p ower adapt o r provided with the GXP 21xx pack age. The[...]

  • Page 8

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 7 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Product Overview Table 3 : GXP 21 xx Product Models Model Picture Overv iew GXP2 1 20 GXP2 1 20 is an execut ive SIP p hone. It feat ures :  Six lin e s  Seven progr amm able hard k ey s  Four XML pr ogramm able soft k ey s GX[...]

  • Page 9

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 8 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Table 5 : G XP 21xx Ke y Features in a Glance Features Benefits Open Standa rd s Co mpatible SIP RFC3 261 , TCP/IP /UDP, RTP/RT CP, HTTP/HT TP S, ARP/R ARP, ICMP, DN S (A record, SR V and NAPT R ), DHCP (both client and ser ver), PPPo [...]

  • Page 10

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 9 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Humidit y 10% – 90% ( non - condens ing) Complianc e FCC / CE / C - T ick Table 7 : G XP 21xx T echnical Specifi cations Lines Multip le direct li nes with independen t SIP accounts, progr ammable s peed dial k e ys , XML program mab[...]

  • Page 11

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 10 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Adaptive j itter buf fer control (paten t - pending) and pack et delay & los s concealm ent HD audio handset wit h HD wideban d audio cod ecs for ex cellent doub le - talk perform ance. Telephony Fe atur es Intuitive graphic user [...]

  • Page 12

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 11 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Using the GXP 21 xx SIP Enterpri se P hone G ETT ING F AMILIAR WITH T HE LCD GXP 21xx has a dynam ic and custom izable scr een. The s creen disp lays diff erently depe nding on whether the phone is idle or in us e (active scr een). Ta[...]

  • Page 13

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 12 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 SPECIAL SOFT KEYS (O n l y When I ntegrated w ith GXE5024/50 28) Call Parking: FOR GXP2120/GXP21 10 ON LY . Refer t o the GXE 5024/5028 Online User M anual for more information. • Call P ark W hen a GXP21 20 di al s out , the Call P[...]

  • Page 14

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 13 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 MUTE Mute an activ e call HEADSET Press HEADSE T key to answer /hang up phone calls while using headset . It also allow s user to toggle b etween headset and speaker DND Enable/Dis able DND. (Not ap plicable on GX P210 0) INTERCOM Pre[...]

  • Page 15

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 14 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 For examp le: Configure ACCOUNT 1 and ACCOUNT 2 with Accou nt Nam e as “ VoIP 1 ”, “ VoIP 2 ”, re spectivel y and ensure t hat the y ar e acti ve and reg istered. W hen LINE1 is pr essed, you will hear a d ial tone and see “[...]

  • Page 16

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 15 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 4. U SING THE PHONEBOOK : T o call a phone num ber f rom Phonebook Each entr y in the ph onebook can be attac hed to an individual S IP account. The phone will use that SIP account to mak e the phone cal l. • Go to the p honebook by[...]

  • Page 17

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 16 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 5. Press OK ke y to i niti ate call To m ake a quick IP c all, please s ee next sec tion. For exampl e: If the tar get IP addr ess is 1 92.168.1.6 0 and the p ort is 506 2 (e.g. 19 2.168.1.60 :5062), in put the follo wing: 192*1 68*1*[...]

  • Page 18

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 17 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 P HONE F UNCTIONS D U RING A P HONE C ALL Call Waiting / Call H old 1. Hold : Place a call on h old by pressin g the “HOLD” button. 2. Resume: R esume c all by press ing the correspon ding blink ing LINE. 3. Multiple Calls : Autom[...]

  • Page 19

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 18 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 2. Cancel Conf erence: Ca nceli ng estab lishing conf erence c all  If af ter pressing th e “CONF ” button, a user deci des not to conference anyone, press CO NF again or t he original LINE but ton  This w ill resum e two - [...]

  • Page 20

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 19 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 appearanc es, the us er can conf igure m ultiple line buttons to be “ shared line ” buttons ass ociated with th e account. C ALL F EATURES The GXP 21xx supports tra ditional and ad vanced tele phon y f eatures including ca ller ID[...]

  • Page 21

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 20 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Configur ation Guide The GXP 21 xx can be configured in t wo ways. Firstl y , using the Key Pad Conf iguration Menu on the p hone; secondly, thr ough embedded web - configuration m enu. C ONFIGURATION V I A K EYPA D To enter the MENU [...]

  • Page 22

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 21 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 location if available. Also, the p hone will do wnload sec ondary l anguage if avail able. • Time Settings Press Men u button to c hoose the m enu item Press “ ← ” or follo w th e sof t ke y s to r eturn to th e main m enu Con[...]

  • Page 23

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 22 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Call H istory Status Phone Book LDAP Directory Instant Message Direct IP Call Preference Config Factory Functions Networ k Reboot Exit MENU Answered Calls Diale d Calls Missed Calls Transferred Calls Forwarded Calls Back Clear A l l N[...]

  • Page 24

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 23 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 C ONFIGURATION VI A W EB B ROWSER The GXP 21xx embedded W e b server res ponds to HTT P/HTTPS GET /POST requests . Embedded HT ML pages al low a user to co nfigure the IP phone t hrough a W eb browser such as Microsof t’s IE or Mo z[...]

  • Page 25

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 24 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Table 13 : Dev ice Configurati on - Status M A C Address The devic e ID, in HEX ADECIMAL f ormat. IP Address This f ield shows IP a ddress of G XP21xx. Product Model This f ield contains t he product m odel inform ation. Part Num ber [...]

  • Page 26

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 25 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 802.1x M ode This optio n allows the user to en able/disab le 802.1x m ode on the p hone. The d efault value is d isabled. To e nable 80 2.1x mode, th is field sh ould be set t o EAP - M D5. Once ena bled, the us er would be re quired[...]

  • Page 27

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 26 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Weather U pdate By defaul t, “ Enable W eathe r Update: ” is set to “ Yes”. If s et to “No”, weat her inform ation will not displa y on the phon e. Settings t o custom ize the displa y of weather via: • City Code – Ent[...]

  • Page 28

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 27 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Advance d User conf iguration includes not only the end user c onfigurati on, but als o advanced c onfigurat ion such as SI P configur ation, Codec s election, N AT Tr aversal Setting and other m iscellaneous c onfiguratio n. Table 1 [...]

  • Page 29

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 28 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Upgrade V ia This f ield allows the user to choose the firm ware upgrade m ethod: TFT P, HTTP or HTT PS. Firmw are Serv er Path Defines th e server p ath for the f irmware ser ver. It can b e differ ent from the Configura tion server [...]

  • Page 30

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 29 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Connection R equest Port Enter the c onnection request por t. Phonebook XML Download Selects the f ile downloa d mode for the download ser ver. Users can c hoose from TFTP/HT TP/No. Phonebook XM L Server Path The URL/IP address of the[...]

  • Page 31

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 30 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Syslog L evel Select the ATA to report th e log level. Def ault is NONE . The lev el is one of DEBU G, INFO, W ARNING or ERROR. S y s log m essages are s ent based on the followi ng events: • product m odel/versi on on boot up ( INF[...]

  • Page 32

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 31 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Call Progr ess Tones Using thes e settings , users c an configur e ring or tone f requenc ies based on param eters from loc al telecom . By default, t hey are set to Nor th Amer ican standar d. Frequenc ies should be c onf igured with[...]

  • Page 33

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 32 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Display La nguage Allows user to ch oose pr eferred displa y language in w eb UI and key pad UI . Currentl y, the phone s upports these languages: Englis h, Sim plified Chinese , Tradition al Chinese, Korean, Ja panese, Ital ian, Span[...]

  • Page 34

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 33 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 A u thenticate I D SIP service subscriber ’s Authent icate ID use d for auth entication. It can be iden tical to or dif ferent fr o m SIP Use r ID. A u thenticate Pa s sword SIP service subscriber ’s account p assword f or GXP21x [...]

  • Page 35

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 34 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 NAT Trav ersal This par ameter ac tivates the NAT traversal m echanism . It has optio ns: No, STU N, Keep - Al ive, UPnP, Auto, VPN. If selec ting STUN an d a STUN s erver is also specified, the phone p erform s according to the ST UN[...]

  • Page 36

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 35 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Dial Plan Dial P lan Ru les: 1. Accepted D igits: 1,2,3,4, 5,6,7,8,9,0 , *, # , A,a,B,b,C, c,D,d 2. Gram mar: x - any di git fro m 0 - 9; a) xx+ - at least 2 di git number s b) xx. - only 2 digit n umbers c) ^ - exclude d) [3 - 5] - a[...]

  • Page 37

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 36 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Session Expi r atio n The SIP Session Tim er extension en ables SIP s essions to be period ically “refr eshed” via a SIP r eques t (UPDATE, or re - INVITE. Once the sess ion inter val expires, if there is no r efresh via a UPDATE [...]

  • Page 38

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 37 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Refer - T o Use Target Contact Default is “No” . If set to “Y es” , t hen f or Attended T ransfer, the “R efer - T o” header uses the tra nsferr ed target’s C ontact header i nformation. Transf er on Conferen ce Hangup D[...]

  • Page 39

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 38 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Use # as D i al Key This par ameter allows users to conf igure the “ #” ke y as the “Send” (or “Dial”) key. If set to “ Yes”, the “#” k ey will im mediatel y send th e call. In this case, this key is essentia lly e[...]

  • Page 40

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 39 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Softw are Upgrade & Customiz ation Software ( or firm ware) upgrades are c ompleted v ia either T FTP or HTTP. T he corresponding c onfiguratio n settings are in the ADVANCED SET TINGS c onfiguration page . F IRMWARE U P GRAD E T [...]

  • Page 41

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 40 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 INSTRUCTIONS FOR L OC A L TFT P UPGR ADE: 1. Unzip the f ile and put a ll of them under the root directo ry of the TF TP server. 2. The PC runn ing the T FTP server a nd the GXP 21xx should be in the sam e LAN segm ent. 3. Go to File [...]

  • Page 42

    Grandstr eam Netw orks, Inc. GXP 21xx User Manual Page 41 of 41 Firmware versi on: 1.0.1.66 Last Updated: 05 /201 1 Restore Factory D efault Sett i ng WARNING: Restoring t he Factor y Default Setting w ill delete all configurat ion inform ation of the phone. Please b ackup or prin t all the settin gs before you restor ing factory def ault setti ngs[...]