English dropdown-ico

Grandstream Networks GXP2160 manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49

Go to page of

Similar user manuals

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Grandstream Networks GXP2160, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Grandstream Networks GXP2160 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Grandstream Networks GXP2160. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Grandstream Networks GXP2160 should contain:
- informations concerning technical data of Grandstream Networks GXP2160
- name of the manufacturer and a year of construction of the Grandstream Networks GXP2160 item
- rules of operation, control and maintenance of the Grandstream Networks GXP2160 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Grandstream Networks GXP2160 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Grandstream Networks GXP2160, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Grandstream Networks service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Grandstream Networks GXP2160.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Grandstream Networks GXP2160 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    GXP2130/GXP2140/GXP2160 USER GUIDE Grandstream Networks, Inc. GXP2130/GXP2140/GXP2160 Enterprise IP Phone User Guide[...]

  • Page 2

    GXP2130/GXP2140/GXP2160 USER GUIDE This page intention ally left blank[...]

  • Page 3

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 1 of 47 GXP2130/GXP2140/GXP2160 User Guide Index DOCUMENT PU RPOSE ............................................................................. 4 GUI INTERF A CE EXA M PLES .................................................................... 5 GNU GPL INFOR MA TION ...........................................[...]

  • Page 4

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 2 of 47 VOICE MESSAG ES (MESSAG E WAITING INDICA T OR) ........................................................... 40 SHARED CALL APPEARANCE (S CA) ........................................................................................ 40 CALL FEA T URES ......................................................[...]

  • Page 5

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 3 of 47 GXP2130/GXP21 40/GXP2160 U ser M anual T able 1: GXP2130/GXP2140/GX P2160 FEA T URES IN A GL ANCE ............................................................ 8 T able 2: GXP2130/GXP2140/GX P2160 COMP A RISON GUIDE .................................................................. 9 T able 3 GXP2130 T[...]

  • Page 6

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 4 of 47 DOCUMENT PUR POSE This User Guide describes the basic concept a nd tasks necessar y to us e and conf igure your GXP2130/GXP2140/GX P2160. This document will cov er the topic of phone installation, mak ing ba s ic calls and connecting p hone to devices. T o learn the advanced feat ures and configurat i[...]

  • Page 7

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 5 of 47 GUI INTERF ACE EXAMPLES http://www .grandstream. com/sites/default/ files/Resources/gx p2130_2140_2160_w eb_gui.zip 1. Screenshot of Login Page 2. Screenshots of St atus Pa ge s 3. Screenshots of A ccounts Pages 4. Screenshots of S ettings Pages 5. Screenshots of Net work Pages 6. Screenshots of Ma in[...]

  • Page 8

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 6 of 47 GNU GPL INFORMA TION GXP2130/GXP21 40/GXP2160 firmware contain s thi rd- party software licensed under t he GNU Ge neral Public License (GPL). Gra ndstream us es software u nder the specific term s of the GPL. Pl ease see th e GNU General Public L icense (GPL) f or the exact term s and conditions of t[...]

  • Page 9

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 7 of 47 WELC OME Thank y ou for purchasing Grandstream G XP2130/GXP 2140/GXP2160 Enterprise IP Phone. GXP2130/GXP21 40/GXP2160 is a state- of - the -art enterprise grade IP phone. GXP2140/GX P2160 features 4.3 inch T FT Color LCD, 5 programm able con text-s ensitive soft ke y s, dual Gi gab it network ports, [...]

  • Page 10

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 8 of 47 PR ODUCT OVER VIEW FEA TURE HIGHTLIGHTS T able 1 : GXP2130/G XP2140/GXP2160 FEA TURES IN A GLANCE GXP2130  3 lines  2.8 inch (320x24 0) TFT color LCD  4 programm able soft ke y s  Bluetooth V2.1 (G XP2130v2 on ly)  8 programm able Multi-Purp ose Keys  4-way conference GXP2140  4 l[...]

  • Page 11

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 9 of 47 T able 2 : GXP2130/G XP2140/GXP2160 CO MP A RISON GUIDE Features GXP21 30 GXP21 40 GXP21 60 LCD Displa y 320x240 480 x 272 480 x 272 LCD Backlight Y es Y es Y es Number of Lines 3 4 6 Programmabl e Hard Keys 8 N/A 24 Programmabl e Soft Keys 4 5 5 Extension Module N/A Y es, up to 4 EXT Boards, N/A[...]

  • Page 12

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 10 of 47 GXP2130/GXP 2140/GXP2160 TECHNICAL SPE CIFICA TIO NS T able 3 GXP2130 TECHNICA L SPECIFICA TIONS Protocols/Standards SIP RFC 3261, TCP/IP/UD P , RTP/R TCP , HTTP/HTTPS, ARP , ICMP , DNS (A record, SRV , N APTR), DHCP , PPPoE, T ELNET , TFTP , NTP , ST UN, SIMPLE, LLDP , L DAP , TR-069, 802.1x, TLS, S[...]

  • Page 13

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 11 of 47 Max power consum ption 3 W (power adapter) or 25 .5 W (PoE) Physical Dimension: 193m m (W ) x 21 1m m (L) x 84.5 mm (H) ; Unit weight: 0.7 8kg ; Pack age weight: 1.3k g T emperature and Humidity 32 -104 ℉ / 0 ～ 40 ℃ , 10 -90% (non- con densing) Package Content GXP2130 p hone, handset with cord,[...]

  • Page 14

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 12 of 47 Security User and administrator level pass words, MD5 and MD5 -sess base d authentication, AES based secure configuration file, SR TP , TLS, 802.1x media access control Multi-language English, Arabic, Chinese, Croatian, Czech, Dutch, G erman, French, Hebre w , Hungarian, Italian, Japanese, Korean, Po[...]

  • Page 15

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 13 of 47 phonebook (XML, LDAP , up to 2000 i tem s), call waiting, call log (up to 500 records), customization of screen, off -hook auto dial, auto ans wer , click - to -dial, flexible dial plan, hot desk ing, personalized m usic ringtones and music on hold, server redundanc y and fail- over Sample Applicatio[...]

  • Page 16

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 14 of 47 INS T ALLA TION EQUIPMENT P ACKA GING T able 6: GXP2130/GXP2140/G XP2160 EQUIPMENT P A CKAGING Main Case Y es 1 Handset Y es 1 Phone Cord Y es 1 Power A daptor Y es 1 Ethernet Cable Y es 1 Phone Stand Y es 1 W all Mo unt Y es 1 Quick Start Guide Y es 1 CONNECTING Y OUR PHONE T able 7: GXP2130/GXP2140[...]

  • Page 17

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 15 of 47 6. Using the k eypad configur ation m enu or phone's em bedded web server (Web GUI) by ent ering the IP address in web bro wser , you can further conf igure the phon e. GXP2 200 EXT MODULE The GX P2140 is expandable with GXP2 20 0EXT m odules . G XP2140 s upports up to 4 extension m odules, addi[...]

  • Page 18

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 16 of 47 Figure 1: GXP2 14 0 Bac k Vie w with GXP 2200 EXT The GXP2 20 0EXT board can be conf igured via the web GUI of the GXP2 14 0 connected. After successfully conf igured, pr ess Lef t or Right button on the GXP2 20 0EXT board an d users could bro wse all the MPK's status in d ifferent pages. For m [...]

  • Page 19

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 17 of 47 S AFETY COMPLIANCES The GXP2130/GXP2140/GX P2160 phone c omplies with FCC/CE and va rious safety stand ards. The GXP2130/GXP21 40/GXP2160 po wer adapter is com pliant with the UL stan dard. U se the universal po w er adapter provided with the GXP2130/GXP2140/GXP2160 package only . The manufacturer’[...]

  • Page 20

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 18 of 47 This page intention ally left blank[...]

  • Page 21

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 19 of 47 GETTING TO KNOW GXP2130/GXP2140/GXP2160 IDLE SCREEN GXP2130/GXP21 40/GXP2160 screen displa ys differently depen ding on whether the phone is idle or in use (active). The following figures sho w the idle screen of GX P2130/GXP2140/GX P2160. Figure 2: GXP2130 Idle Screen Figure 3: GXP2140 Idle Screen[...]

  • Page 22

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 20 of 47 Figure 4: GXP2160 Idle Screen The following table d escribes the items displa yed on the GXP2130/GX P2140/GXP2160 idle screen. T able 9 : LCD DISPLA Y DEFINITI ONS DA T E AND TIME Displays th e current dat e and tim e. It can be synchroni zed with Internet time servers . NETWORK ICON Shows the stat u[...]

  • Page 23

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 21 of 47  MissedCalls Shows up unanswer ed calls to this phone.  Redial Redials t he last dialed n um ber when there is existed dialed call log. Note: If GMI application is use d for GXP2130/GXP21 40/GXP2160 , the softke y for GMI application will sho w up in the default idle screen as configured . ( GM[...]

  • Page 24

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 22 of 47  ConfCall Conferences the ac tive calls .  ReConf Re -establish the conf erence am ong the calls on hold. SPECIAL SOFTKEYS (Only for GXP2130/GXP21 40/GXP2160 when integrated w ith UCM61xx) Call Parking: Please ref er to U CM61xx Online User Manual f or more inform ation.  CallPark W hen the [...]

  • Page 25

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 23 of 47 Call Forward No Answer Status. OFF - Call For ward No Answer feature d isabled ON - Call Forward No Answer feature enabled Call Forward Bus y and Call Forw ard No A nswer Statu s. OFF - Call For ward All and Call Forward No Answer feature disab led ON - Call Forward All and Call Forward No Answer fea[...]

  • Page 26

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 24 of 47 Call On Hold. OFF - No call on ho ld ON – Call on hold Call Connect. OFF - No call ON - Call connected Call Conference . OFF - No Conference c all ON - Conference ca ll is established Click Hand In call screen, this icon sh ows on the line available for transf er or conference. IP Call Statu s The [...]

  • Page 27

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 25 of 47 Handset V olum e Down Call screen icon. H andset volum e is decreasing Ringtone V olume Dow n Call screen icon. The volum e of ringtone is decreasing Ringtone V olume Up Call screen icon. The volum e of ringtone is increasing Ringtone V olume Up Call screen icon. The volum e of ringtone is in creasin[...]

  • Page 28

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 26 of 47 Figure 6: GXP2 14 0 Key board Figure 7: GXP2 16 0 Key board T able 11 : GXP2130/GX P2140/GXP2160 KEYP A D BUTTONS Contacts . Press to view and edit contac t information. Hold . Press to put ca ll on hold or resum e the call. Mute . Press to m ute or unm ute the call. Headset . Press to s witch to hea[...]

  • Page 29

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 27 of 47 T ransfer . Press to transfer c all. Conference . Press to conference ca ll. Speaker . Send/Redial . V olume . Up Navigation ke y . In id le screen, press to see the IP . MAKING PHONE CALLS HANDSET , SPEAKER AN D HEADSET MOD E The GXP2130/GXP2140/GX P2160 allows users to s witch among handset, s peak[...]

  • Page 30

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 28 of 47 COMPLETING CALLS There are several wa ys to c omplete a call.  On hook dialing. Enter the number when the phone is on hook and then send out .  W hen the phone is in id le, enter the num ber to be dialed out;  T ake handset off hook; or Press Speaker button ; or Press Headset button with hea[...]

  • Page 31

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 29 of 47  V ia Phonebook . Dial the num ber from the phonebook .  Press Contacts butt on;  Under C ontacts, enter Local Phonebo ok/ Broadsof t Phonebook using the navigat ion arrow ke y;  Select th e contact you would lik e to call using th e navigation arro w key;  Press SEND button to di al t[...]

  • Page 32

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 30 of 47 code set up already , users do not necessaril y need to ggle to pag ing m ode in the call sc ree n. Simply dial the feature code with extension as a normal call.  W hen dial out via paging, user can see the “ cal l-info ” he ader contains “a nswer- after=0” and “t he “ alert- info” h[...]

  • Page 33

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 31 of 47 Quick IP Call, tak e the phone off hook f irst. Then dial #xxx where x is 0 -9 and xx x<255. Press # or SEND and a direct I P call to aaa .bbb.ccc.XXX will be com pleted. "aaa.bbb.c cc" is f rom the local IP address regardless of subnet mask. The number #xx or #x are also v alid. The lea[...]

  • Page 34

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 32 of 47 DURING A PHONE CALL CALL W AITING/CALL HOLD  Hold . Place a call on hold by pressing the HOLD button. The active LINE ke y wi ll blink in green;  Resume . Resum e call by press ing the blinking LINE k ey;  Multiple calls . Autom atically p lace active cal l on hold or switch bet ween calls b[...]

  • Page 35

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 33 of 47  Durin g the call, press TRANSFER. A new line will be brought up and the first call will be automatically placed on hold;  Dial the n umber and press SEND or # t o ma ke a se cond call. (O nce the num ber is entered , a "T ransfer" soft key w ill show . If " T ransfer" soft [...]

  • Page 36

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 34 of 47  Select 1 LINE ke y and press to resume the 2 -way convers ation;  If us ers would lik e to re -establish c onfer ence c all, before 1 separate LINE is s elected, press the ReConf soft k ey right after the conference ca ll is hel d/ split;  End Conference .  Press HOLD k ey t o split the [...]

  • Page 37

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 35 of 47  End Conference .  Press HOLD k ey t o split the conference c all. The conference c all will be ended with both c alls on hold; Or  Us ers could press the EndCall softk ey or simply hang up the call t o terminate the c onference call. N ote :  The party th at starts the conference call ha[...]

  • Page 38

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 36 of 47  A “ ConfRoom ” softke y sho uld also appear to acc ess the list of conferenc e room users ( as shown below ).  Conference Room w ith User Invite Enabled  If “Enable Us er In vite” is checked f or a co nference ro om , ALL users will ha ve the a bility to invite other users or brid g[...]

  • Page 39

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 37 of 47  T he “ConfMenu” softk ey will also be disp lay in the conf erence room .  An exam ple of the conferen ce m enu is shown below :  Conference Room As An Admin  As an adm in in a co nferen ce room , the adm in m ay c hoose to kick and m ute/unmute any an d all users that is not another [...]

  • Page 40

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 38 of 47  New Display Inform ation W ith the UCM v ersion 1.0.10.23 upgrade and be yond, new disp lay inf ormation besides a user joining and leaving a conference ro om can now be displayed.  Mute/Unm ute[...]

  • Page 41

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 39 of 47  Conf erence Bridge  Conf erence Unbridge[...]

  • Page 42

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 40 of 47  MCB Ide ntification V OICE MESSAGES (MESSA GE W AITING IN DICA TOR) A blinking red MW I (Mes sage Waiting Indicator) on the top right corner of the ph one indicates a mess age is waitin g. M eanwhile, a m essage box s ymbol will sho w in the f ront of the specif ic acc ount. Dial into the voicema[...]

  • Page 43

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 41 of 47 In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. W hen a mem ber of the group places the call on public hold, the other users of the SCA group will be not ified of this by t he red-flashing button and the y will be a ble to r esume the call from their phon[...]

  • Page 44

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 42 of 47  Dial *82 and then ent er the num ber to dial out. *70 Call with Call Waiting Disable (per Call)  Off hook the phone;  Dial *70 and then ent er the num ber to dial out. *71 Call with Call Waiting Enabled ( per Call)  Off hook the phone;  Dial *71 and then ent er the num ber to dial out[...]

  • Page 45

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 43 of 47 C ONNECTING TO DEVICES The GXP2130/GXP2140/G XP2160 supports EHS he adset (Plantronics) . GXP2130v2/GXP2140/21 60 is also capable to connec t to USB an d Bluetooth d evices . EHS HEADS ET The GXP2130/GX P2140/GXP216 0 supports normal RJ1 1 he adset and P lantronics EHS heads et. T o use Plantronics E[...]

  • Page 46

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 44 of 47 USB CONNECTION (G XP2140/GXP21 60 ONL Y) GXP2140/GXP2160 is capable to connect to U SB drive f or im port ing wallpaper f ile and saving p ack ets capture f iles . The basic and ad vance features about wallpaper a pplication and pack ets capture are described in "GXP 2130/GXP2140/GXP2 160 Admini[...]

  • Page 47

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 45 of 47 REST ORE F ACT OR Y DEF A UL T SETTINGS W arning: Restoring the F actory Default Settings will delet e all configurati on inform ation on the phone. Please backup or print all the set tings before y ou restor e to the f actory default sett ings. Grandstream is not responsible for restori ng lost para[...]

  • Page 48

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 46 of 47 This page intention ally left blank[...]

  • Page 49

    GXP2130/GXP2140/GXP2160 USER GUIDE Page 47 of 47 EXPERIENCING THE GXP2130/GXP2140/GXP2160 Please visit our website: h ttp://www .grandstream .com to receive the most up- to - date updates on firm ware releases, additional feat ures, F AQs, documentation and news on ne w products. W e encourage you to browse our product related docum entation , FAQs[...]