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Grandstream Networks GXP2000 manual

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Table of contents for the manual

  • Page 1

    Grandstream N et works, Inc. GXP User Ma n ual Page 1 of 44 Firmware 1.2. 5 .3 Last Updated: 03 /2011 Grandstream Networks, Inc. GX P2020/GXP2010/GXP 2000/GXP1200/GXP280/G XP285 Enterpris e IP Phones GXP- 2020 GXP- 201 0 GXP- 1200 GXP- 280/GXP - 285 GXP- 2000[...]

  • Page 2

    Grandstream N et works, Inc. GXP User Ma n ual Page 2 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 TABLE OF CONTEN TS GXP USER MANUAL WELCOME ................................................................................................ ................................................................ . 4 INSTALLATION .........................[...]

  • Page 3

    Grandstream N et works, Inc. GXP User Ma n ual Page 3 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Table 7: GXP Technical Specification s .......................... ..................................................... .......... 11 Table 8: LCD Buttons .................... ....................................... ...............................[...]

  • Page 4

    Grandstream N et works, Inc. GXP User Ma n ual Page 4 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Welcome Your Grandstream GX P Series IP phon e features a new sophisticated design and is very e asy to use. The GXP combines advanced featur e functionality with the latest t ec hnology to offer excellent audi o quality , ease of use, expandabil [...]

  • Page 5

    Grandstream N et works, Inc. GXP User Ma n ual Page 5 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Installation E QUIPMENT P ACKAGING Table 1: Equipment Packaging GXP - 280/285 GXP - 1200 GXP - 2000 GXP - 2010 GXP - 2020 Main Case Yes Yes Yes Yes Yes Handset Yes Yes Yes Yes Yes Phone Cord Yes Yes Yes Yes Yes Pow er A dap to r Yes Yes Yes Yes Ye[...]

  • Page 6

    Grandstream N et works, Inc. GXP User Ma n ual Page 6 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 1) One GXP Ext ension unit 2) One PS2 cabl e 3) One connecti on plat e 4) One Universa l P ower Adaptor F IGURE 1: C ONNECTING THE GXP – 200 0 AND THE GXP –E XTENSION GXP – 2000 w/GXP –Extension GXP Extension Connecting the GXP – 2000 w [...]

  • Page 7

    Grandstream N et works, Inc. GXP User Ma n ual Page 7 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Figure 2 : GXP – 2000 Internal Headset Wi ri ng Schema NOT E: For GXP - 2000 HW REV. 0.3 and 0.4, a 3.5mm to 2.5m m plug converter is require d to use a 2.5mm headset. The converter ca n be purchased at any el e c tronics store. S AFETY C OMPL I[...]

  • Page 8

    Grandstream N et works, Inc. GXP User Ma n ual Page 8 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Product Overvie w Table 3 : GX P Product Models Model Picture Ove rview GXP - 280 GXP280 is an entry - level SIP phone. It features:  Single line  Three soft key s GXP - 285 GXP285 is an entry - l evel SIP phone. It features:  Single line[...]

  • Page 9

    Grandstream N et works, Inc. GXP User Ma n ual Page 9 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 GXP - 2020 GXP2020 is an execut ive SIP phone. I t features:  Six lines  Seven programm abl e h ard keys  Four XML programm able soft key s  PoE Supported Table 4 : GX P Comparison Guide Features GXP - 280/285 GXP - 1200 GXP - 200 0 GX[...]

  • Page 10

    Grandstream N et works, Inc. GXP User Ma n ual Page 10 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Table 6 : GXP Hardware Specificatio ns LAN Interface (Ethernet ports) Two (2) 10/100 Mbps Ful l/Half Duplex Eth ernet Switch with LAN and PC port with auto detection Graphic LCD Disp lay GXP - 280/ 285 GXP - 1200 GXP - 2000 GXP - 2010 GXP - 2020 [...]

  • Page 11

    Grandstream N et works, Inc. GXP User Ma n ual Page 11 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Table 7 : GXP Technical Specificatio ns Lines Multiple direct lines with in depe ndent SIP account s, p rogrammable spee d dia l keys , XML programmable s of t - keys ( non programmabl e on GXP - 280/285 , GXP1200 , GXP2000 ). Protocol Support Su[...]

  • Page 12

    Grandstream N et works, Inc. GXP User Ma n ual Page 12 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 (attended/blin d), call forwa rd, call waitin g, caller ID, mute, redi al, call log, c aller ID display or block , Do - Not - Dist urb (DND) and volume control Multi - party c onfe r encing (up to 5 ), dial plan prefix , off - hook auto dial, aut[...]

  • Page 13

    Grandstream N et works, Inc. GXP User Ma n ual Page 13 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Using the GXP SI P Enterprise Phone G ETTING F AMILIAR WITH T HE LCD GXP -2x xx has a dynamic and customizable s creen. The screen display s differently dependi ng on whether the phone is idle or in u se (active screen ). Table 8 : LCD Button s K[...]

  • Page 14

    Grandstream N et works, Inc. GXP User Ma n ual Page 14 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 SPECIAL SOFT BUTTONS ( Excluding GXP2000 and Only When I ntegrated with GXE5024/50 28) Call Parking : FOR GXP2020/G XP2010 ONLY . Refer to the GXE5024/5028 Onli ne User Manual for more inform ation. • Call P ark When a GXP2020 dials out, t he C[...]

  • Page 15

    Grandstream N et works, Inc. GXP User Ma n ual Page 15 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Calls Forw arded Icon: INDICATES calls are forwarded Follow ‘call forwar di ng’ procedures Handset , Speakerp hone and R ing Volume Icon: Each icon app ears next to the volume ico n To adjust volu me, use the up/do wn button Real – time Clo[...]

  • Page 16

    Grandstream N et works, Inc. GXP User Ma n ual Page 16 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 T ABL E 10 : GXP K EYPAD B UTTON S Key Button Key Button Defini tions LINE BUTTONS Line keys with LED, can be configured t o different SIP prof iles TRANSFER TRANSFE R key: T ransfer an ACTI V E call t o another number CONF Press CONF but t on to[...]

  • Page 17

    Grandstream N et works, Inc. GXP User Ma n ual Page 17 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 M AKING P HONE C ALLS Handset, Sp ea ker phone and Headset Mode The GXP series phone s allow you make phone calls via handset, s peakerph one, or headset mode. During the active calls the us er can s witch betw een the ha ndset and the s pea ker [...]

  • Page 18

    Grandstream N et works, Inc. GXP User Ma n ual Page 18 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 3. C ALL R ETURN : To call the last phone nu mber that call ed your phone. When returning a call , the phone will us e the same SIP acco unt as the call was made t o. Thus, when returning a call m ade t o the third SIP acc ount , the phone will u[...]

  • Page 19

    Grandstream N et works, Inc. GXP User Ma n ual Page 19 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Note: The multi - funct ional buttons will function as LINE keys when all LINEs are busy . The LED will fl ash in red to indicate an incoming call. Press the button to pick up t he call. If any one of the Multi Purpose K eys is associated wit h a[...]

  • Page 20

    Grandstream N et works, Inc. GXP User Ma n ual Page 20 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 A NSWERING P HON E C ALLS Receivin g Calls 1. Incoming sin gle call : Phone rings with selecte d ring-tone. The corresponding a ccount LINE flashes red. Answe r call by taking Ha ndset/SPE AKER/Headset off hook or pressing SPE AKER or by pressing[...]

  • Page 21

    Grandstream N et works, Inc. GXP User Ma n ual Page 21 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 1. Blind Transfer: Press “ TRANSFER ( or TRNF for GXP - 2000) ” button, then dial the number and press the “SEND” but t on to complete tr ansfer of act iv e call. 2. Attended (or Superv ised) Transfer: Press “LINEx” but ton to make a [...]

  • Page 22

    Grandstream N et works, Inc. GXP User Ma n ual Page 22 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 NOTE: The party that starts the c onference call h as to remain in t he conference f or its entire dur ation, you can put the party on mut e but it must rem ai n in t he conversation. Voice Me ssages ( Message Waitin g Indicat or) A blinking red [...]

  • Page 23

    Grandstream N et works, Inc. GXP User Ma n ual Page 23 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 C ALL F EATURES The GXP supports tr adi t ional and advan ced telephon y features includi ng caller ID, caller ID w/name, call forward/transf er/park/hold a s well a s intercom/pagi ng a nd BLF. Table 11 : GXP Call Feat u res Key Call Fe atures *[...]

  • Page 24

    Grandstream N et works, Inc. GXP User Ma n ual Page 24 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Configura tion Guide The GXP can be configured in two way s . F irstly, usi ng the K ey Pad Configurat ion Menu on the phone; se condly, through embedd ed web - configu ration men u. C ONFIGURATION V IA K EYPAD To enter the MEN U, press the round[...]

  • Page 25

    Grandstream N et works, Inc. GXP User Ma n ual Page 25 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 • SIP To change SIP - se rver sett ings for prima ry account. • Upgrade In this menu sett ing re garding the fi rmw are server and Config server can be changed. It also enables t he user to make the phone attempt to download new fi rm w are. [...]

  • Page 26

    Grandstream N et works, Inc. GXP User Ma n ual Page 26 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 F IGURE 3: K EYPAD GUI F LOW Call History Status Phone Book LDAP Director y Instant Message Direct IP Call Preference Config Factory Functions Reboot Exit MENU Answered Calls Dialed Calls Missed Calls Back Call History Back Clear All Any of pre v[...]

  • Page 27

    Grandstream N et works, Inc. GXP User Ma n ual Page 27 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 C ONFIGURATION VIA W EB B ROWSER The GXP embedded Web serve r respond s to HTTP/HTTPS GET/POST requests. Embe dded HTML pages allow a user to config ure the IP phone t hrough a Web bro ws er such as Micro soft’s IE or Mozill a Fire fox. Access [...]

  • Page 28

    Grandstream N et works, Inc. GXP User Ma n ual Page 28 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Table 13 : Device Configuration - Status MAC Address The device ID, in HEXADEC IMAL format. IP Address This field shows IP add ress of GXP Product Model This field contai ns t he product model inf ormation. Part Number This field contai ns t he p[...]

  • Page 29

    Grandstream N et works, Inc. GXP User Ma n ual Page 29 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Multi Purpose Key X These opt i on s are used to assign a f unction to t he corresponding m ul t i purpose key. Options avail able ar e: 1. “Speed Dial” . 2. “BLF” ( Busy Lamp Field). Thi s opt ion has to be supp orted on the PBX and i t [...]

  • Page 30

    Grandstream N et works, Inc. GXP User Ma n ual Page 30 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Daylight Savings Time T his parameter controls t ime displayed in da yl ight savings time. If set to “Yes”, then the di s played tim e wi ll b e 1 hour ahead of norma l time. The “Optional R ule” is configured to aut omatically adjust the[...]

  • Page 31

    Grandstream N et works, Inc. GXP User Ma n ual Page 31 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 HEADSET K ey Mode Se lec t either “ Default mod e ” or “ Toggle Speak er(def a ult) / Hea ds et” or “Toggle Speaker/Headset( default) ”. In “Default Mode”, only t he speaker phone will ring for an incom i ng call . User can use th[...]

  • Page 32

    Grandstream N et works, Inc. GXP User Ma n ual Page 32 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Voice Frames per TX This field contains t he number of v oice frames t o be transmitt ed in a singl e Ethernet packet (be adv ise d the IS limit is based on the m aximum size of Ethernet packet i s 15 00 byte (or 120kb ps)). When setting thi s va[...]

  • Page 33

    Grandstream N et works, Inc. GXP User Ma n ual Page 33 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Keep - alive i n terval This paramet er s pecifie s how often the GXP sends a blank UDP packet to the SIP server in orde r t o keep the “hole ” on the NAT open. Def aul t is 20 seconds. Use NAT IP NAT IP address us ed in SIP/SDP messag e. Def[...]

  • Page 34

    Grandstream N et works, Inc. GXP User Ma n ual Page 34 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Automatic U pgrade This function is used by ITSP. End user should NOT touch these param eters. Default is No . Choose “Yes” to enabl e automatic HTTP upgrad e and provisioning. In “Check for upgrade every” field, ent er the number of minu[...]

  • Page 35

    Grandstream N et works, Inc. GXP User Ma n ual Page 35 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 NTP server This parameter def ines the URI or I P address of t he NTP (Network Tim e Protocol) serv e . It is used to display t he current date/ t ime. Public Mode Default is ‘No’ (sta ndard mode). Supp orted only on GXP1200, GXP2010, and GXP[...]

  • Page 36

    Grandstream N et works, Inc. GXP User Ma n ual Page 36 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Use Quick IP Call Mode Dial an IP addre ss under the s ame LAN/V PN segment by entering the l ast octet in the IP a d dress. In the Advanced Setti ngs page there i s an option “ Use Q uick IP - call mode ” . Default se t ting is No . Whe n se[...]

  • Page 37

    Grandstream N et works, Inc. GXP User Ma n ual Page 37 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Display Language Allows u se r to choose preferr ed display l angu age in web UI and k ey pad UI. Language file postfi x allows the langua ge file to have diff erent postfixes so the pho ne can request a p articular file. I t will append an under[...]

  • Page 38

    Grandstream N et works, Inc. GXP User Ma n ual Page 38 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Authenticate Pas s word SIP service subscriber’s a ccount password f or GXP to register to (SIP) servers of ITSP. Name SIP service subs criber’s name that is used for Calle r ID display. Use DNS SRV: Default is No . I f set to “Yes”, the [...]

  • Page 39

    Grandstream N et works, Inc. GXP User Ma n ual Page 39 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 SUBSCRIBE fo r Registration Event Default is No. This is mainl y used for IMS purposes. When enabled, the terminals should store the Serv i c e - Route header v alues after succes sfully registere d, and thereafter add a rout e he ader with the v[...]

  • Page 40

    Grandstream N et works, Inc. GXP User Ma n ual Page 40 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 UAS Specify R e fresher As a Callee, sele ct UAC to use caller o r proxy serv er as the refresh er, or UAS to use the phone as the r ef resher. Force INVITE Session Timer can be ref reshed using INVITE method or UP DATE method. Se lect “Yes” [...]

  • Page 41

    Grandstream N et works, Inc. GXP User Ma n ual Page 41 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 eventli st BLF URI If a serv er s upports this f e ature, user need s to configure a n " eventlist BLF " URI on the service side (i.e.: BLF1006 @myserver.com ) On the GXP, unde r A c count page, fill i n t he "" eventlist BLF [...]

  • Page 42

    Grandstream N et works, Inc. GXP User Ma n ual Page 42 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Software Upgrade & Customization Softw are (or firmware) upgrade s are completed via either TFTP or HTTP. The corresponding configu ra tion settings are in t he A DVANCED SETTIN GS configurat i on pag e . F IRMWARE U PGRAD E T HROUGH TFTP/HTT[...]

  • Page 43

    Grandstream N et works, Inc. GXP User Ma n ual Page 43 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Instruc tions for local TFTP Upgrade: 1. Unzip the file and put all of them under t he root directory of the TFTP server. 2. The PC running t he T FT P serve r and the GXP should be in t he same LAN se g ment . 3. Go to File - > C onfigure - &[...]

  • Page 44

    Grandstream N et works, Inc. GXP User Ma n ual Page 44 of 44 Firmware 1.2. 5. 3 Last Updated: 03 /20 11 Restore Factory Default Setting WARNING: Restori ng the Factory De fault Sett ing will delete all configurat ion informati on of the phone. Please backup or print all the settings before you re storing factor y default setting s. Grandstream is n[...]