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Grandstream Networks GXV-3000 manual

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  • Page 1

    GXV-3000 User Manual Grandstream Networks, Inc. - 1 - User Manual GXV-3000 Innovative IP Video Phone For Firmware Version 1.0.0.24 Grandstream Networks, Inc. www.grandstream.com[...]

  • Page 2

    GXV-3000 User Manual Grandstream Networks, Inc. - 2 - Table of Contents 1 WELCOME - 4 - 2 INSTALLATION - 5 - 2.1 W HAT IS I NCLUDED IN THE P ACKAGE - 5 - 2.2 C ONNECTING Y OUR P HONE - 5 - 2.3 W ALL M OUNT - 6 - 2.4 S AFETY C OMPLIANCES - 7 - 2.5 W ARRANTY - 7 - 3 PRODUCT OVERVIEW - 8 - 3.1 K EY F EATURES - 9 - 3.2 H ARDWARE S PECIFICATION - 11 - 4[...]

  • Page 3

    GXV-3000 User Manual Grandstream Networks, Inc. - 3 - 5.3 C ONFIGURATION THROUGH C ENTRAL P ROVISIONING S ERVER - 41 - 6 SOFTWARE UPGRADE - 42 - 6.1 F IRMWARE U PGRADE THROUGH TFTP/HTTP - 42 - 6.2 C ONFIGURATION F ILE D OWNLO AD - 44 - 6.3 M ANAGING F IRMWARE AND C ONFIGURATION F ILE D OWNLOAD - 44 - 7 AUXILIARY PORTS - 45 - 7.1 USB 2.0 P ORT - 45 [...]

  • Page 4

    GXV-3000 User Manual Grandstream Networks, Inc. - 4 - 1 Welcome Thank you for purchasing Grandstream award-wi nning GXV-3000 Video IP Phone. You made an excellent choice and we hope you w ill enjoy all its capabilities. Grandstream GXV-3000 SIP IP Vide o Phone is a next generation ad vanced IP videophone based on SIP and H.264 standard. Built upon [...]

  • Page 5

    GXV-3000 User Manual Grandstream Networks, Inc. - 5 - 2 Installation 2.1 What is Included in the Package The GXV-3000 phone package contains: 1) One GXV-3000 Main Case 2) One Handset 3) One Phone Cord 4) One Universal Power Adaptor 5) One Ethernet Cable 6) Two Wall Mount Sustaining Brackets 2.2 Connecting Your Phone Following is a backside picture [...]

  • Page 6

    GXV-3000 User Manual Grandstream Networks, Inc. - 6 - Power 12V DC power port RCA Output RCA Output Interface to exte rnal display like TV set Headset 2.5mm Headset port 2.3 Wall Mount GXV-3000 can be wall mounted. The two wall mount sustaining brackets can be attached to the bottom of the main body: User can simply place the device against the wal[...]

  • Page 7

    GXV-3000 User Manual Grandstream Networks, Inc. - 7 - 2.4 Safety Compliances The GXV-3000 phone is compliant with various safety standards including FCC/CE. Its power adaptor is compliant with UL standard. The phone should onl y be operated with the universal power adaptor provided with the package. Damages to the phone caused by using other unsupp[...]

  • Page 8

    GXV-3000 User Manual Grandstream Networks, Inc. - 8 - 3 Product Overview GXV-3000 IP Video Phone is designed to be used in general household or office. The following photo illustrates the appearance of a GXV-3000 IP Video phone. Front View Back View[...]

  • Page 9

    GXV-3000 User Manual Grandstream Networks, Inc. - 9 - 3.1 Key Features Grandstream GXV-3000 IP Video Phone is a next generati on advanced IP video telephone based on industry’s open standard SIP (Session Initiation Protocol) and H.264. Built upon Grandstream’s innovative technology, GXV-3000 IP Vide o Phone features superb a udio and video qual[...]

  • Page 10

    GXV-3000 User Manual Grandstream Networks, Inc. - 10 - Support 2 USB (2.0) host ports, 1 audio and 1 video output jack (capable of outputting video to an external TV simultaneously), hea dset jack (2.5mm) Support silence suppression and VAD ， AGC and acoustic echo cancellation (G.167) Support standard encryption and authentication using DIGEST (M[...]

  • Page 11

    GXV-3000 User Manual Grandstream Networks, Inc. - 11 - 3.2 Hardware Specification The table below describes the hard ware specification of GXV-3000: Model GXV-3000 Ethernet Port Dual 10M/100M auto-sensing Ethernet ports Switch or router/NAT mode configurable LCD 5.6 inch TFT color LCD Camera Advanced CMOS sensor (VGA resolution), 330K Pixels Auxili[...]

  • Page 12

    GXV-3000 User Manual Grandstream Networks, Inc. - 12 - 4 Using GXV-3000 IP Video Phone 4.1 Getting Familiar with LCD GXV-3000 IP Video phone has a 5.6 inch TFT color LC D. Here is the sample LCD display showing the phone is registered to VoIP service provi ders’ SIP server/proxy w ith one missed call icon. The phone has a screen saver. When it is[...]

  • Page 13

    GXV-3000 User Manual Grandstream Networks, Inc. - 13 - Handset, Speakerphone and Ring Volume Icon: 0-7 scales to adjust hand set / speakerphone / ring volume Real-time Clock: Synchronized to Internet time server Time zone configurable via web browser Time Icon: AM for the morning PM for the afternoon 4.2 Getting Familiar with Keypad Here is the key[...]

  • Page 14

    GXV-3000 User Manual Grandstream Networks, Inc. - 14 - GXV-3000 IP Video phone has 30 key buttons: Key Button Key Button Definitions LINE1-LINE3 3 Line keys with LED, can be conf igured to different SIP profile UP ↑ Next “Menu Item” when phone is in keypad configuration mode Or increase handset/speakerphone volume when phone is ACTIVE Or incr[...]

  • Page 15

    GXV-3000 User Manual Grandstream Networks, Inc. - 15 - SPEAKER Enable/Disable hands-free speaker mode HOLD Temporarily hold an ACTIVE call SEND Dial a new number or Redial the last number dialed. After entering the phone number, pressing this ke y would force a call to go out immediately before “no key entry timeout” value expires 0 - 9, *, # 1[...]

  • Page 16

    GXV-3000 User Manual Grandstream Networks, Inc. - 16 - For incoming calls, if an account is configured and registered, all incoming call s for that account will attempt to use its corresponding LINE if it is not in us e. When the “virtually” m apped line is in use, GXV-3000 will flash the next av ailable LINE (from Left to Right) in red color. [...]

  • Page 17

    GXV-3000 User Manual Grandstream Networks, Inc. - 17 - To make a direct IP calling, press “OK” button to bring up MAIN MENU, the select “Direct IP Call” in the MENU and press OK to select, then key in the 12-digit target IP addre ss, press OK key again to call out. Examples: If the target IP address is 192.168.1.60 and por t is 5062, like 1[...]

  • Page 18

    GXV-3000 User Manual Grandstream Networks, Inc. - 18 - When receiving second or more incom ing calls, besides playing a stutter Call Waiting tone, GXV-3000 will pick up the corresponding account or the nex t available LINE as described in section 4.3.2. 4.3.8 Call Transfer (Pending: Only work in Audio mode) GXV-3000 supports both BLIND and ATTENDED[...]

  • Page 19

    GXV-3000 User Manual Grandstream Networks, Inc. - 19 - NOTE: • This feature requires the phone to be configured correctly in th e “VoiceMail User ID” field the VM portal access number, also requi res the Server to support this. 4.3.11 Mute / Delete When in conversation with an ACTIVE LINE, pr essing “MUTE/DEL” will mute the conversation, [...]

  • Page 20

    GXV-3000 User Manual Grandstream Networks, Inc. - 20 - 4.4 Call Features GXV-3000 series phone supports a lis t of call features: Caller ID Block (or Anonymous Call), Disable/Enable Call Waiting, Call Forward on Busy, Delay, or Unconditional, etc. Following table shows the call fe atures of GXV-3000 series phone. Key Call Features *30 Block Caller [...]

  • Page 21

    GXV-3000 User Manual Grandstream Networks, Inc. - 21 - 5 Configuration Guide 5.1 Configuration with Keypad When the phone is on hook, press the OK button to enter MENU mode. When the phone goes off hook or a call comes in, the phone automatically exits the ME NU state and prepares for the call. It also exits the MENU state if left idle for 20 secon[...]

  • Page 22

    GXV-3000 User Manual Grandstream Networks, Inc. - 22 -[...]

  • Page 23

    GXV-3000 User Manual Grandstream Networks, Inc. - 23 - 5.2 Configuration wi th Web Browser GXV-3000 series IP phone has an embedded We b server that will respond to HTTP/HTTPS GET/POST requests. It also has embedded HTML pages that allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mozilla Firefox. 5.2.1 Access[...]

  • Page 24

    GXV-3000 User Manual Grandstream Networks, Inc. - 24 - Grandstream Device Configuration STATUS BASIC SETTINGS ADVANCED SETTINGS ACCOUNT 1 ACCOUNT 2 ACCOUNT 3 Web Access: HTTP HTTPS Web Port: 80 (default for HTTP is 80 and HTTPS is 443) End User Password: (purposely not displayed for security protection) IP Address: dynamically assigned via DHC P (d[...]

  • Page 25

    GXV-3000 User Manual Grandstream Networks, Inc. - 25 - LCD Auto Power Off Interval: 0 (in seconds. 0 means LCD will be always on) LCD Brightness: 196 (from 0-255, default is 128) LCD Contrast: 132 (from 0-255, default is 128) LCD Chroma Saturation: 132 (from 0-255, default is 128) LCD Background Color: Red (0-255) 0 Green (0-255) 0 Blue (0-255) 0 O[...]

  • Page 26

    GXV-3000 User Manual Grandstream Networks, Inc. - 26 - Time Zone This parameter controls how the date/tim e is displayed according to the specified time zone. Daylight Savings Time This parameter controls whether the tim e will be displayed in daylight savings time or not. If set to “Yes”, then the displayed tim e will be 1 hour ahead of normal[...]

  • Page 27

    GXV-3000 User Manual Grandstream Networks, Inc. - 27 - Camera Lens Correction Correct Camera Lens noise. Default is No. Recommend to set to YES to reduce camera lens noise and improve video quality. TV Output Select desired TV Output type (PAL or NTSC). In addition to the Basic Settings co nfiguration page, end user also ha s access to the device S[...]

  • Page 28

    GXV-3000 User Manual Grandstream Networks, Inc. - 28 - Product Model This field contains the product model information. Software Version • Program: This is the main sof tware (firmware) release number, always used for identify the whole software (firmw are) system of the phone. • Loader: Driver loader code version number. • Boot: Booting code[...]

  • Page 29

    GXV-3000 User Manual Grandstream Networks, Inc. - 29 - Grandstream Device Configuration STATUS BASIC SETTINGS ADVANCED SETTINGS ACCOUNT 1 ACCOUNT 2 ACCOUNT 3 Admin Password: (purposely not displayed for security protection) G723 rate: 6.3kbps encoding rate 5.3kbps encoding rate Silence Suppression: No Yes Voice Frames per TX: 2 (up to 10/20/32/64 f[...]

  • Page 30

    GXV-3000 User Manual Grandstream Networks, Inc. - 30 - Syslog Server: 192.168.7.255 Syslog Level: DE B UG N TP Server: ti m e.ni s t.gov (URI or IP addr ess) Distinctive Ring Tone: Custom ring tone 1, us ed if incoming caller ID is Custom ring tone 2, us ed if incoming caller ID is Custom ring tone 3, us ed if incoming caller ID is Disable Call- Wa[...]

  • Page 31

    GXV-3000 User Manual Grandstream Networks, Inc. - 31 - Voice Frames per TX This field contains the number of voice fram es to be transmitted in a single Ethe rnet packet (be advised the max. size of Ethern et packet is 1500 byte (or 120k bit) so user should be aware that there IS a limit there). When setting this value, the user should be aware of [...]

  • Page 32

    GXV-3000 User Manual Grandstream Networks, Inc. - 32 - Local RTP port This parameter defines the local RTP-RT CP port pair the GXV-3000 will listen and transmit. It is the base RTP port f or channel 0. When configured, channel 0 will us e this port _value for RTP and the port_va lue+1 for its RTCP; channel 1 will use port_value+2 for RTP and port_v[...]

  • Page 33

    GXV-3000 User Manual Grandstream Networks, Inc. - 33 - Syslog Server The IP address or URL of System log server . This feature is especially useful for ITSP (Internet Telephone Service Provider) Syslog Level Select the ATA to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Sys log messages are sent based on[...]

  • Page 34

    GXV-3000 User Manual Grandstream Networks, Inc. - 34 - 5.2.4 Individual Account Settings Three independent SIP accounts each has its own c onfiguration page. Their configurations are identical. The following is a screen shot of SIP Account 2 settings. Grandstream Device Configuration STATUS BASIC SETTINGS ADVANCED SETTINGS ACCOUNT 1 ACCOUNT 2 ACCOU[...]

  • Page 35

    GXV-3000 User Manual Grandstream Networks, Inc. - 35 - Enable Call Features: No Yes (if Yes, Call Forwarding & Call-Waiting-Disable are supported locally) Session Expiration: 180 (in seconds. default 180 seconds) Min-SE: 90 (in seconds. default a nd minimum 90 seconds) Caller Request Timer: Yes No (Request for timer when making outbound calls) [...]

  • Page 36

    GXV-3000 User Manual Grandstream Networks, Inc. - 36 - Account Active This field indicates whether the account is active or not. The default value for the primary account Account 1 is Yes. Th e default values for the other three accounts are No. Account Name A name to identify an account which will be displayed in L CD. SIP Server SIP Server’s IP[...]

  • Page 37

    GXV-3000 User Manual Grandstream Networks, Inc. - 37 - NAT Traversal This parameter defines whether th e GXV-3000 NAT traversal mechanism will be activated or not. If activated (by c hoosing “Yes”) and a STUN server is also specified, then the GXV-3000 will behave according to the STUN client specification. Under this mode, the embedded STUN cl[...]

  • Page 38

    GXV-3000 User Manual Grandstream Networks, Inc. - 38 - Callee Request Timer If selecting “Yes” the phone will us e session tim er when it receives inbound calls with session timer request. Force Timer If selecting “Yes” the phone will u se se ssion timer even if the remo te party does not support this feature. Selecti ng “No” will allow[...]

  • Page 39

    GXV-3000 User Manual Grandstream Networks, Inc. - 39 - Jitter Delay Select desired Jitter Buffer Delay Enable Video When set to Yes, video is enab led on calls, otherwise disabled. H.264 payload type Enter a desired value (96-127) for dyna mic RTP payload type for H.264 codec. Default is 99. Special Feature Default is Standard. Choose the selecti o[...]

  • Page 40

    GXV-3000 User Manual Grandstream Networks, Inc. - 40 - 5.2.6 Rebooting the Phone from Remote The administrator of the phone can remotely reboot the phone by pressing th e “Reboot” button at the bottom of the configuration menu. On ce done, the following screen will be displayed to indicate that rebooting is underway. Grandstream Device Configur[...]

  • Page 41

    GXV-3000 User Manual Grandstream Networks, Inc. - 41 - 5.3 Configuration through Cent ral Provisioning Server Grandstream GXV-3000 can be automatically conf igured from a central provisioning system . When GXV-3000 boots up, it will send TFTP or HTTP re quest to download configuration file which is “cfg000b82xxxxxx”, where “000b82xxxxxx” is[...]

  • Page 42

    GXV-3000 User Manual Grandstream Networks, Inc. - 42 - 6 Software Upgrade Software (or firmware) upgrade can be done vi a either TFTP or H TTP. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. 6.1 Firmware Upgrade through TFTP/HTTP To upgrade via TFTP or HTTP, user needs to select TFTP or HTTP upgrade method[...]

  • Page 43

    GXV-3000 User Manual Grandstream Networks, Inc. - 43 - Alternatively, user can download and install a free TFTP or HTTP server in his/her LAN to do firmware upgrading. A free Windows version TFTP se rver can be downloaded from: http://support.solarwinds.net/updates/New-customerFree.cfm . Our latest official releas e can be downloaded from: http://w[...]

  • Page 44

    GXV-3000 User Manual Grandstream Networks, Inc. - 44 - 6.2 Configuration File Download Grandstream SIP Device can be c onfigured via Web Interface as we ll as via Configuration File through TFTP or HTTP. “Upgrade Server” is the TFTP or HTTP server path for configuration file. It needs to be set to a valid URL, either in FQDN or IP address forma[...]

  • Page 45

    GXV-3000 User Manual Grandstream Networks, Inc. - 45 - 7 Auxiliary Ports 7.1 USB 2.0 Port When a USB device is plugged into one of the two USB 2.0 ports, an icon will show up in the lower part of the LCD to illustrate the connected device. Following is the snap shot of the LCD when an USB device is plugged into the interface: Figure 7-1: (Remark: T[...]

  • Page 46

    GXV-3000 User Manual Grandstream Networks, Inc. - 46 - 7.1.1 Capture pictures via USB po rt When a USB flash drive is plugged into the USB port and icon showed up to illustrate the drive is ready, user can snap shot or capture the picture sh owed on the LCD and save it into the flash disk. Here are the procedures: When the USB flash disk device is [...]

  • Page 47

    GXV-3000 User Manual Grandstream Networks, Inc. - 47 - 7.2 RCA style stereo audio & composit e video output The picture below shows the connection of GXV-3000 to TV set which allows use to watch the video and hear the audio on home TV set. Figure 7-2:[...]

  • Page 48

    GXV-3000 User Manual Grandstream Networks, Inc. - 48 - 7.3 Headset Jack The picture below shows the handset and h eadset connectors’ wiring schema of GXV-3000. Figure 7-3: As show in the schema, the left side is pin assignme nt of a RJ-22 handset plug; while the right side is showing a normal 2.5mm headset plug. If use want to connect the phone t[...]

  • Page 49

    GXV-3000 User Manual Grandstream Networks, Inc. - 49 - 8 Restore Factory Default Setting WARNING !!! Restore the Factory Default Setting will DELETE all configuratio n information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose a ll the parame[...]

  • Page 50

    GXV-3000 User Manual Grandstream Networks, Inc. - 50 - 9 Glossary of Terms ADSL Asymmetric Digital Subscriber Line: Modem s a ttached to twisted pair copper wiring that transmit from 1.5 Mbps to 9 Mbps downstream (to the subscriber) and from 16 kbps to 800 kbps upstream, depending on line distance. AGC Automatic Gain Control, is an electronic syste[...]

  • Page 51

    GXV-3000 User Manual Grandstream Networks, Inc. - 51 - Networks, and wireless local loop. The DE CT Common Interface radio standard is a multicarrier time division m ultiple access, tim e division duplex (MC-TDMA-TDD) radio transmission technique using ten radio fr equency channels from 1880 to 1930 MHz, each divided into 24 time slots of 10 ms, an[...]

  • Page 52

    GXV-3000 User Manual Grandstream Networks, Inc. - 52 - An FXO interface will accept calls from FXS or PSTN interfaces. All countries and regions have their own standards. FXO is complimentary to FXS (and the PSTN). FXS Foreign eXchange Station An FXS device has hardware to generate the ring signal to th e FXO extension (usually an analog phone). An[...]

  • Page 53

    GXV-3000 User Manual Grandstream Networks, Inc. - 53 - The intent of H.264/AVC has been to create a st andard that would be capable of providing good video quality at bit rates that are substantially lower (e.g., half or less) than what previous standards would need (e.g., relative to MPEG-2 , H.263 , or MPEG-4 Part 2 ). HTTP Hyper Text Transfer Pr[...]

  • Page 54

    GXV-3000 User Manual Grandstream Networks, Inc. - 54 - OBP/SBC Outbound Proxy or another name Session Bo rder Controller. A device used in VoIP networks. OBP/SBCs are put into the si gnaling and media path between calling and called party. The OBP/SBC acts as if it was the called VoIP phone and places a second call to the called party. The effect o[...]

  • Page 55

    GXV-3000 User Manual Grandstream Networks, Inc. - 55 - Simple Traversal of UDP over NATs, is a network protocol allowing clients behind NAT (or multiple NATs) to find out its public address, the type of NAT it is behind and the internet side port associated by the NAT with a particular loca l port. This information is used to se t up UDP communicat[...]