HP (Hewlett-Packard) 3000dtn manual

hp business inkjet 3000 • 3000n • 3000dtn user ’ s guide[...]

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hp business inkjet 3000 hp business inkjet 3000n hp business inkjet 3000dtn user’s guide[...]

ENWW Copyright inf ormation © 2002 Hewlett-Packard Company All Rights Reserved. Reproduction, adaptations, or translation without prior written permission is prohibited except as allowed under copyright laws. Edition 1, 11/2002 W arranty The information contained in this document is subject to chan ge without notice. Hewlett-Packard makes no warra[...]

ENWW i Contents Getting started Additional reso urces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Printer conf igurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 HP Business Inkjet 3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 -3 HP Business Inkjet 3000n . . . . . . . . . . . [...]

ii ENWW Setting printer options Understand ing the LCD co ntrol panel . . . . . . . . . . . . . . . . . . . . 4-1 Printing an LC D control pan el menu map . . . . . . . . . . . . . . . . . . 4-2 Changing L CD control pa nel menu s ettings . . . . . . . . . . . . . . . . 4-3 Retrieve Job menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

ENWW iii Printing on bo th sides of t he page . . . . . . . . . . . . . . . . . . . . . . 6- 21 Guidelines fo r printing o n both side s of a page . . . . . . . . . 6-21 Layout opt ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22 Using remote diagnostics tools Using the Too lbox . . . . . . . . . . . . . . . . . . . . .[...]

iv ENWW Ordering supplies and accessories Available acce ssories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Paper hand ling accesso ries . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Interface c ables . . . . . . . . . . . [...]

ENWW v LCD control panel messages LCD control panel message types . . . . . . . . . . . . . . . . . . . . . . . B-1 Status messa ges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Warning messa ges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Error messa ges . . . . . . . . . . . . . . . . . . . . . . . .[...]

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ENWW 1-1 1 Getting started Thank you for purchasing this pr inter. This guide provides inf ormation about the following topi cs: z Setting up the pr inter z Installing and using printer software z Installing optional accessories z Setting prin ter options z Connecting and using th e printer on a network z Printing on differe nt media types z Using [...]

1-2 ENWW z T oolbo x (Windows onl y) The Toolbox provide s status and maintenance info rmation about the printer , as well as step-by-step guidance for printing tasks. (Printer stat us informat ion is only availa ble if the print er is connected to a network.) For more information, see “ Using t he Toolbox . ” z Printer driver online help (Wind[...]

ENWW 1-3 Printer configurations This printer is available in the configurations described in this section. HP Business Inkjet 3000 The HP Business Inkjet 3000 pr int er is a four-color Inkjet print er that prints up to 21 page s per minute (ppm) in mon ochrome (black and white) and 17 ppm in color in Fa st mode. The laser-eq uivelant speed is 10 pp[...]

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ENWW 2-1 2 Setting up Understanding printer parts 1 LCD control panel 2 Top cover 3 Printhead cover 4 Ink cartridge cover 5 Simplex unit or optional auto- duplex unit 6 Output bin 7 Tray 2 8 Media level indicators 9 Tray 3 (optional) 10 Tray 3 base (holds Tra y 3 and supports the pr inter) 1 2 3 4 5 6 7 8 9 10[...]

2-2 ENWW 1 Ink cartridge cover 2 Printhead cover 3 Hook (connects to the catch and must be en gaged for the pr inter to operate) 4 Printhead latch (provides access for installing or removing printheads fro m their color-coded socke ts) Note To open the print head latch, you must turn on the print er . 5 Printheads 6 Catch (metal bar th at secures t[...]

ENWW 2-3 1 Tray 1 Note The printer comes with a single sheet manua l feed unit in the Tray 1 location. You can purcha se a multipurpose tray as an op tional accessory, which is installed in place of the single sheet manual feed unit in th e Tray 1 locatio n. For more infor mation, see “ Multipurpose tray (100 -she et tray) . ” 2 EIO slots (allo[...]

2-4 ENWW Setting up the printer To set up the printer, complete the following steps. For illustrated setup informati on, see the setup p oste r. Step 1: Set up the printer 1 Select a location for t he printer that is level, stu rdy, and can support all corners of the print er, such as a low table . The loc ation should be about 25 cm (10 inches) aw[...]

ENWW 2-5 WA R N I N G ! Be careful to keep your fingers a nd hands clea r of the bot tom of the printer . 5 Remove the tape and packin g materials from the print er. Step 2: Connect the power cord and turn on the printer 1 Connect the power co rd to the printer an d an alternat ing cur rent (AC) power re ce ptacle. 2 Press (power button) on the LCD[...]

2-6 ENWW Step 4: Install the ink cartridges 1 Make sure the pr int er is turn ed on. 2 Lift the ink c artridge cove r. 3 Remove each ink cartridge from its package. 4 Align the colored a rr ows, and then insert each ink cartridge into its color-coded slo t. 5 To ensure proper contact, press firmly on the cartridges until they snap into p lace. Note[...]

ENWW 2-7 3 Lift and push the la tch toward the back of th e printer (item 3 in the graphic). 4 Remove each printhead fr om its package. 5 Remove the protect i ve tape from each print head. 6 Remove the plastic cap from each printhead by pulling down as indicated by the arrow on the cap. 7 Insert each printhead into its color- coded slot. Note The c[...]

2-8 ENWW Windows printer software components The printer softwar e fo r Windows includes the following compo nents: z Printer drivers Printer drivers access the printer fea tu res and allow the computer to communicate with the pr int er. The following printe r drivers can be used with the printer : • PCL 5c • PCL 6 • PostScript (PS) level 3 e[...]

ENWW 2-9 Note Printer installation software for UNIX ® (HP-UX, Sun Solaris) networks is available for download at http://www.hp.com/support/net_printing . For more informa tion about using Linu x with HP printers, see http://hp.sour ceforge.net . For information abo ut using the IBM PostScript 3 em ulation printer driver for IBM OS /2, see http://[...]

2-10 ENWW Macintosh printer software components The printer softwar e fo r Macintosh includes t he following components: z P ostScript Printer Descriptio n fi les (PPDs) (Mac OS 8.6 to Mac OS 9.2.2) PPDs, in combination with the App le LaserWriter 8 pr inter driver, access the printer features an d allow the computer to communicate with the printer[...]

ENWW 2-1 1 Connecting the printer using a USB cable in Windows Use a USB cable to connect the printer t o the comput er if the co mpute r has a USB port and is running Window s 98, Windows Millennium Edition (Me), Windo ws 2000, or Windows XP. If your computer does not mee t these specifications, connect the printer to your computer using a par all[...]

2-12 ENWW 8 Follow the instructions on the screen to complete the installation. 9 Connect the USB cable t o the computer and the printer . The Found New Hardware wizard ap pears on the computer scr een, and the printer icon is created in the Printers folder . Note If your computer is running Windows 98 or Windows Millennium Edition, the installat i[...]

ENWW 2-13 Connecting the printer with a USB cable in the Mac OS Note When setting up the prin ter using a USB cable, install the software first, and then connect the pr inter to the compute r. 1 Insert the Starter CD into the CD-ROM d rive. The CD m enu runs automatically. If the CD menu does not run au tomatically, double-click the CD icon on the [...]

2-14 ENWW Mac OS X 10 Open the Print Center (located in the ApplicationsUtilities folder), and then click Add Printer . 11 On the pop-up me nu, select USB . 12 If necessary , select the Zon e. 13 Select HP Business Inkj et 3000 from t he list, and th en click Add . A dot appears besid e the print er name, ind icating tha t this printer is now the [...]

ENWW 2-15 Connecting the printer using a network connection in Windows Note When setting up the printer using a networ k connection, conn ect the printer to the netwo rk first, and th en install the s oftware. 1 If an HP Jetdirect print server was purchased separately, install it in the printer . The print se rver must b e installed be fore you ins[...]

2-16 ENWW Connecting the printer with a network (Ethernet) cable in the Mac OS When connecting the pr inter to a network in the Mac OS, make sure the HP Jetdirect print server is installed in the printer before you install the printer software. For more information about installing the HP Jetdirect print server , see “ Installing optional accesso[...]

ENWW 2-17 Mac OS X 10 Open the Print Center (located in the ApplicationsUtilities folder), and then click Add Printer . 11 If you are u sing an AppleT alk network, on the pop-up menu, select AppleTalk . -Or- If you are using an LPR ne twork, on the pop- up me nu, select LPR Printer using IP , and then type the IP address for the printer. 12 If nec[...]

2-18 ENWW To enable optional accessories in the Mac OS Note Mac OS X automatically enables all optional a ccessories in the printer driver when you install the printer software. 1 Click the printer ’ s desktop printer icon. 2 On the Printing menu, click Change Setup . 3 On the Change pop-up menu, select the optional accessory you want to enable. [...]

ENWW 3-1 3 Installing optional accessories The following accessories ar e availa ble for the printer. z Multipurpo se tray (10 0-sheet tray) z 700-sheet tra y (Tray 3) z Auto-duplex unit z HP Jetdirect print server z Additional printe r memory and font DIMM s For informatio n about ordering accesso ries, see “ Orderi ng supplies and accessories .[...]

3-2 ENWW Installing the optional multipurpose tray Note To install the multipurpose tray, you must first remove the singl e sheet manual f eed unit from the Tray 1 location at the back of the printer . 1 Grasp the handle under th e single sheet manual feed unit. Firmly pull to remove it fro m the printer. Keep th is item for future use. 2 Slide the[...]

ENWW 3-3 Auto-duplex unit The printer can autom atically print on both sides of pap er with the auto-duplex un it. If yo ur prin te r do es not ha ve an au to -d u ple x uni t, one can be purchased separately. For info rmation about using th e auto-duplex un it, se e “ Printing on both sides of the page . ” Installing the auto-duplex unit Two-s[...]

3-4 ENWW 6 Insert Tray 2 into the Tray 2 case and push it firmly into the printer until it locks into place. Note If the tray will not close completely when it is reinserted, pull out the tray half-way, and then push it in again until it clos es completely. 7 Set the output bin on top of Tray 2. Push the output bin into t he printer. Be sure that b[...]

ENWW 3-5 Step 1: Install the HP Jetdirect print server CA UTION The HP Jetdirect print server cont ains electronic components tha t can be damaged by static electricity. To p revent buildup of static electricity , maintain freq uent contact wit h any bare shee t metal surface on the prin te r. If possible, wear a groun ding wrist strap (or similar [...]

3-6 ENWW Step 2: Verify that the printer works 1 Reconnect the power cord and turn on the print er. 2 Print a Configuratio n pa ge . a Press (select button) on t he LCD control panel. b Press (down arrow button) to highligh t INFORMATIO N , and then press (select butt on) . c Press (down arrow button) to highligh t PRINT CONFIGURAT ION , and then p[...]

ENWW 3-7 Obtaining more information If you enco unter any pr oblems or d ifficulty printing over a net work, see “ Configuring networ k connectivity ” and t he following sources. In addition to these sources, printer information an d configuration features are available through HP Web Jetadmin. See “ HP Web Jetadmin ” for more informa tio n[...]

3-8 ENWW Additional printer memory and font DIMMs If you often print complex graphics or PostScript emulation documents, or if you print with th e opt ional auto-dupl ex unit, you might want to add more memory t o the pr int er. You can also install a fo nt DIM M to pr in t languages such as Japanese or Korean. Note Adding memory to the printer wil[...]

ENWW 3-9 To install memory and font DIMMs CA UTION DIMMs contain electronic component s tha t can be damaged by static electrici ty. To prevent buildup of stat ic electricity, maintain frequent contact with an y bar e sheet me tal sur face on the p rin ter. If possible, wear a grounding wrist strap (or similar device). Handle DIMMs carefully at all[...]

3-10 ENWW Note To remove a DIMM, the locks on the DIMM slot must be released by pushing them outward s. 8 Replace the cover and gently apply pr essure until the cover snaps into place. 9 Reattach the power cord and an y cables, and then tur n on the printer . Checking memory installation Follow this procedure to verify that DIMMs are installed corr[...]

ENWW 4-1 4 Setting printer options The LCD control panel allows you to change printer settings, view printer statu s and printer message s, and diagnose printe r pr oblems. Additional me nu it ems can ap pear in th e L CD co nt rol pa nel , dep end ing on the opti ons installed in the printer. Understanding the LCD control panel 1 Power button ( ):[...]

4-2 ENWW 9 Ready light: Indicates one of t hree possible states: On — The printer is online and rea dy to accept print jobs . This state also indicates that th e printer may have buffered data that it has finished processing but is waitin g to receive more dat a . Off — The printer is either off line, turned off, or has no data to process. Flas[...]

ENWW 4-3 Changing LCD control panel menu settings The LCD control panel is one of three ways to set option s in the printer . You can also change opti ons using settings in the prin ter driver and in the applications from which you print. Printer driver and applicat ion settings override LCD control pane l settings for the current pr int job. Appli[...]

4-4 ENWW Retrieve Job menu This menu displays all stored jobs. You can scroll through the list to fin d and select a specific job. I f the printer has no stored jobs, the LCD control panel displays the message NO STORE D JOBS . Information menu This menu contains printer information pages that give details about the printer and its conf iguration. [...]

ENWW 4-5 Paper Handling menu These settings contro l the default media-sele ction options. Ho wever, printer driver an d sof tware application settings ove rr ide LCD control panel setting s for the curr ent print job. PRINT PCL FONT LIST This item prints the availab le PCL fonts. PRINT PS FONT LIST This item prints the availab le PS (emulated Post[...]

4-6 ENWW TRAY 1 TYP E PLAIN PHOTO GLOS S PHOTO QUAL ITY GLOS PHOTO QUAL ITY MATT EVERYDAY S EMI GLOS EVERYDAY M ATTE PREMIUM IN KJET PREMIUM IJ HEAVY BROCHURE G LOSS BROCHURE M ATTE PM PHOTO G LOSS PM+ PHOTO GLOSS PM+ PHOTO MATTE COLORFAST PHOTO PREMIUM TR NSPRNCY PREMIUM+ T RNSPRNCY This item allows you to select media type loaded in Tray 1. Defau[...]

ENWW 4-7 TRAY 2 TYP E ANY PLAIN PHOTO GLOS S PHOTO QUAL ITY GLOS PHOTO QUAL ITY MATT EVERYDAY S EMI GLOS EVERYDAY M ATTE PREMIUM IN KJET PREMIUM IJ HEAVY BROCHURE G LOSS BROCHURE M ATTE PM PHOTO G LOSS PM+ PHOTO GLOSS PM+ PHOTO MATTE COLORFAST PHOTO PREMIUM TR NSPRNCY PREMIUM+ T RNSPRNCY This item allows you to select the media type loaded in Tray [...]

4-8 ENWW TRAY 3 TYP E ANY PLAIN PHOTO GLOS S PHOTO QUAL ITY GLOS PHOTO QUAL ITY MATT EVERYDAY S EMI GLOS EVERYDAY M ATTE PREMIUM IN KJET PREMIUM IJ HEAVY BROCHURE G LOSS BROCHURE M ATTE PM PHOTO G LOSS PM+ PHOTO GLOSS PM+ PHOTO MATTE COLORFAST PHOTO PREMIUM TR NSPRNCY PREMIUM+ T RNSPRNCY This item allows you to select media type loaded in Tray 3. T[...]

ENWW 4-9 Configure Device menu Items in this menu affect printer behav ior. Configur e the printer according to your printin g needs. The Configure Device menu contains several submenus: Printing, Print Quality, Syste m Setup, I/O, and Resets. Printing menu The items in t his menu ar e used whe n printing fro m MS-DOS ® , UNIX, and Linux. If your [...]

4-10 ENWW DEFAULT PAPER TYPE ANY PLAIN PHOTO GLOS S PHOTO QUAL ITY GLO PHOTO QUAL ITY MATT EVERYDAY S EMI GLO EVERYDAY M ATTE PREMIUM IN KJET PREMIUM IJ HEAVY BROCHURE G LOS BROCHURE M ATTE PM PHOTO G LOS PM+PHOTO G LOSS PM+PHOTO M ATTE COLORFAST PHOTO PREMIUM TR NSPRNCY PREMIUM+TR NSPRNCY This item allows you to set a default media type. Default =[...]

ENWW 4-1 1 MANUAL FEE D OFF ON This item allows you to feed media manually. Default = OFF COURIER FO NT REGULAR DARK This item allows you to select a version of the Courier font. Default = REGU LAR WIDE A4 NO YES This item allows you to cha nge the printable are a of A4 paper so that eighty 10-pitch characters may be printed on a single line. Defau[...]

4-12 ENWW Print Quality menu This menu allows you to adjust aspects of print quality, including calibration, printhea d alignment, and qualit y level . . Message Value or Submenu Description ALIGN PRINTHEADS N.A. This item begins the pri nthead alignment process. COLOR CALIBRATIO N N.A. This item begins the col or calibration process. LINEFEED CALI[...]

ENWW 4-13 System Setup menu The System Setup men u allows y ou to ma ke change s to genera l printer def ault settings such as P owerSa v e Time, printer pe rsonality (language), and jam reco v ery . Message Value or Submenu Description JOB STORAG E LIMIT 1-100 This item allows you to set the maximum number of jobs that can be stored on the pr inte[...]

4-14 ENWW CLEARABLE WARNINGS JOB ON This item allows you to set the length of time that a clearable warning is displayed on the LCD control pane l. If JOB is selected, warning s are displayed until the end of the curre nt job. If ON is selected, warnings are displayed until you press (select bu tt on). Default = JOB AUTO CONTI NUE OFF ON This item [...]

ENWW 4-15 I/O menu The I/O menu allows you to make changes to p rinter interf ace settings. Message Value or Submenu Descripti on I/O TIMEOU T 5 - 300 This item sets the length of time (in seconds) that the printer w aits for remaining data for a print job. If that time is exceeded, the printer prints the print job. Default = 15 PARALLEL INPUT HIGH[...]

4-16 ENWW Resets menu You may need to reset the printer In the following circumstances: z You want to restore th e printer ’ s default settings. z Communication betwee n the printer and computer has been interrup ted. CA UTION When you use the restore factor y settings option on this men u, you can lose pr inter configurat ion settings. Note This[...]

ENWW 4-17 Service menu This menu requir es ad m inis trator-level ac ce ss ri gh ts . Th es e item s should be used by trained service personnel only. When p rompted, press (up arrow button) and (do wn arrow butt on) to enter the PIN, and then press (select button) to select an d confirm the PIN. Message Value or Submenu Descripti on CLEAR EVEN T L[...]

4-18 ENWW EIO menu The EIO (enhanced input /output) menu ap pears only when an EIO device is installed (such as an HP Jetdirect print server). If the print er contains an HP Jetdirect print server, yo u can configure basic networking parameters u sing the EIO menu. Networ k printer administrat ors can also use HP Web Jetadmin to co nfigure these an[...]

ENWW 4-19 Resetting the HP Jetdirect print server Resetting the HP Jetdirect print server restores the factory defau lt values of the Jetdire ct pr int se rve r . Note When you r estore the fa ctory default v alues for the HP Jetdirect print server, all previously stored EIO settin gs are lost. To reset the HP Jetdirect print server 1 Press and hol[...]

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ENWW 5-1 5 Configuring network connectivity You can configu re network paramet ers from the LCD con trol panel, the embedded Web server, or for most networks, from th e HP Web Jetadmi n sof twa re . Fo r m or e info r ma tio n ab o ut using the embedded Web serve r, see “ Using the embedde d Web server . ” For a complete list of suppor ted netw[...]

5-2 ENWW To set the Novell NetWare frame type 1 Press (select button) on t he LCD control panel to enter the menus. 2 Press (down arrow button) to highligh t CONFIGURE DEVICE , and then press (select b utton). 3 Press (down arrow button) to highligh t I/O , and then pre ss (select b utton). 4 Press (down arrow button) to highlig ht EIO X ( where X [...]

ENWW 5-3 To manually access TCP/IP parameters 1 Press (select button) on t he LCD control panel to ent er the menus. 2 Press (down arrow button) to highligh t CONFIGURE DEVICE , and then press (select b utton). 3 Press (down arrow button) to highligh t I/O , and then pre ss (select butt on ). 4 Press (down arrow button) to highlig ht EIO X ( where [...]

5-4 ENWW 6 Press (down arrow button) or (up arrow butto n) to highlight the desired link speed, and then press (select button) . 7 To return to the READY state, press ( pause/resume butt on). Disabling network protoc ols (optional) By factory default, all su pported networ k protocols are enable d. Disabling unused protocol s has the following bene[...]

ENWW 6-1 6 Selecting and using print media Media and paper-handling specifications Supported media types The following t able lists the type s of media that are compatible with the printer and shows which media can be used with the printer ’ s p aper trays and accessories. CA UTION Some media, such as transp arencies and photo paper , can be used[...]

6-2 ENWW * HP Everyday Ph oto Paper is a vailable in some countries/region s as HP Photo Quality Paper. HP Everyday Photo Paper and HP Photo Quality Inkjet Paper are suppor t ed by the auto-duplex unit. Presentation paper z HP Premiu m Inkjet Tr ansparency Film z HP Premium Plu s In kj et Transparency Film Photo paper z HP Premium Plus Photo Paper [...]

ENWW 6-3 Supported media sizes The following table lists the size s of media that are compatible with th e printer and show s which sizes can be us ed with the printer ’ s paper trays and accessories. CA UTION Some media, such as envelopes and cards, ca n be used with only Tray 1. Using this media in Tra y 2, Tr ay 3, or t he auto- dup lex uni t [...]

6-4 ENWW Media handling Cards z Index cards z 102 by 152 mm; 4 by 6 inches z 127 by 203 mm; 5 by 8 inches z U.S. Postcard (89 by 140 mm; 3.5 by 5.5 inches) z A6 card (105 by 148 mm; 4.1 by 5.8 inches) Custom-size medi a z Tray 1 (176 by 250 mm up to 216 by 356 mm; 6.9 by 9.8 inches up to 8.5 by 14 inches) z Tray 2 and the auto-duplex unit (176 by 2[...]

ENWW 6-5 Note Use only recommended HP media . Fo r more information, see " Supported med i a typ es ." *If you are using the option al multipurpose tray in the Tr ay 1 location, this tray is designed to per form best using plain pap er of weight 60 to 105 g/m 2 (16 to 28 lb pl ain bond), with a maximum sta ck height of 100 sheets (11-mm o[...]

6-6 ENWW Selecting and loading print media By default, Tra y 2 is de sig ned to supp or t st andar d m edia size s such as letter and A4, up t o 216 by 35 6 mm ( 8.5 by 14 inches). Tr ay 3 supp orts the same stan dard media sizes, e xcluding ISO B5 and smaller media. Tray 1 is designed to supp ort media from 89 by 140 mm (3 .5 by 5.5 inches) up t o[...]

ENWW 6-7 z Do not use paper that is heavily te xtured or does not acce pt ink well. This type of paper can cause poorly filled graphics or text. z The document marg ins must match or exceed a margin sett ing of 4 mm (0.13 inch) . Configuring trays When you print a docu ment, you can allow t he printer to se lect the tray for the print job, or you c[...]

6-8 ENWW To load Tray 1 manually 1 In the printe r driver, select Manual Feed as th e media source, and then select the typ e of medi a . 2 When the LCD control panel displays MA NUALLY LOAD [TYPE] [SIZE] , insert a single sheet of media of th e cor rect size a nd t ype. Position the medi a with the short edge of the pa per feeding into the printer[...]

ENWW 6-9 Note For more informa tion about other me dia you can use with the printer, see “ Selecting and using print media . ” 4 Push in the lever on the media widt h gui de and slide it until it f its snugly but gently against the med ia. Gently push down the tray extension until it f its snugly but gently against the media. Be careful that th[...]

6-10 ENWW The printer can autom atically detect some media size s. When the printer detects the media size, only one size will appear in the TR AY 2 SIZE and TRAY 3 SIZE options. If the size displaye d in t he LCD control pane l does not matc h the media you loa ded in the tray , open the tray and make sure the m ed ia sits as far in as possible. A[...]

ENWW 6-1 1 Using the printer driver Changing printer settings in Windows You can change pr inter setting s from the LCD control pane l, from the printer driver, and from a software applica tion. Note Settings in a software application always take precedence over settings in the printer driver or the LCD contr ol panel. If you want to set printing o[...]

6-12 ENWW Changing printer settings in the Mac OS You can change pr inter setting s in the LCD control pa nel or from the Page Setup and Print dialog boxes in the Mac OS. Settings in the Mac OS override settings in the LCD contro l pane l. You can also select the defau lt printer. The def ault printer is the one that is used if you choose the Print[...]

ENWW 6-13 Printing using the printer drivers In most situations, you will probably print documents using the printer driver. Althou gh specific options vary depending on the so ftware application you are using , you can usually gain access to th e printer driver by clicking File , and then Print in the software application. For more informa tion ab[...]

6-14 ENWW To print using the PCL 6 printer driver 1 On the File menu, click Print . 2 On the Name drop-down menu, select the PCL 6 printer driver, and then click Properties or Setup . (The optio ns might be differen t for your application.) 3 On the Size is drop-down menu, select t he media size on which you want to print. 4 On the Type is drop-dow[...]

ENWW 6-15 To print using the emulated PostScript printer driver Note For more in formation a bout printi ng using the emulated P ostScript printer driver, see “ Printing using PostScript emulat ion . ” 1 On the File menu, click Print . 2 On the Name drop-down menu, select the emulate d PostScrip t (PS) printer driver , and then click Properties[...]

6-16 ENWW 5 Select a print mode for the print job: • Windows 98 and Windows Millennium Edition: On the Device Op tions tab, o n the Printer features list, select Print Quality. On the Change setting for dr op-down me nu, select the print mode . • Windows NT 4.0: In the upper scrolling menu of the Advanced tab, expand Document Options , and then[...]

ENWW 6-17 Printing on envelopes and cards Use Tray 1 to print envelope s and cards. If the option al multipurpose tray is installe d in the Tr ay 1 location, you can load up to 10 en velopes or 10 cards. Note If your software application su pports printing envelope s or cards, follow the application's instr uct ions to print the envelope or ca[...]

6-18 ENWW Printing on transparencies When printing on tran sparencies, use th e f ollowing guidelines: z Use Tray 1 to print on tr ansparencies. If the optiona l multipurpose tray is not installed in the Tra y 1 location and you want to print multiple transpar encies, use Tray 2 or Tray 3. z Load a maximum o f 50 tran sparencies in Tr ay 2 or Tray [...]

ENWW 6-19 Printing on heavy media When printing on hea vy media (up to 0.52 mm or 0. 02 inch thick), use Tray 1. It provides a st raight-throug h paper path tha t allo ws the printer to handle heavy or thick med i a without bending or curling the media. CA UTION Do not use media that is heavier than the med ia specification recommended for this pri[...]

6-20 ENWW Printing on custom size medi a z Use Tray 1 when printing on paper that is 89 by 140 mm (3.5 by 5.5 inches) to 216 by 356 mm (8. 5 by 14 inches). z Use the optio nal multipurpo se tray (if in stalled) when printing on paper that is 8 9 by 140 mm (3.5 by 5.5 inches) to 216 by 356 mm (8.5 by 14 inches). z Use Tray 2 whe n printing o n paper[...]

ENWW 6-21 Printing on both sides of the page The printer can autom atically print on both sides of med ia with an optional auto-d up le x unit. Note Make sure the a uto-dup lex unit has bee n configur ed in th e printer driver you are using. For mor e inf ormation, see “ Enable opt ional accessories in the printer driver . ” Guidelines for prin[...]

6-22 ENWW Layout options The four orientat ion options for printing on both sides of a page ar e shown below . These op tions can be selected from the printer driver or from the LCD control panel ’ s PRINTING menu. (Select the DUPLEX BINDING setting, and from the PCL menu, select ORIE NTATION .) For informati on ab out using the LCD control pa ne[...]

ENWW 7-1 7 Using remote diagnostics tools Using the Toolbox The Toolbox provide s status and maintenance info rmation about your printer. In addition, t he Toolbox gives you step-by-ste p guidance fo r basic printing tasks an d pr ov ide s he lp for s olv ing proble m s. The Toolbox is available for Windows only. The Toolbox ha s two tabs: the Prin[...]

7-2 ENWW Preferences Use the Preferences dia log box to select which Toolbox messages appear. You can specify whethe r you want to be notified by an audio alert when an error occur s, as well as the types of error messages you want to see, such as those messages about me dia and hardwa re . Information Use the Inf ormation tab to register t he prin[...]

ENWW 7-3 Using the embedded Web server The printer comes with an embedded Web server. When the printer is connected to a network, the embed ded Web server is automatically available. The embedded Web server allows you to view printer and network status and to manage pr int ing functions from your computer instead of from the LCD control pan el. Usi[...]

7-4 ENWW Gaining access to the embedded Web server You can gain access t o the embedded Web se rver in the following ways: z From the T oolbo x (Windows onl y) Launch the e mbedded Web se rver from the Information tab in th e Toolbox. The defa ult Web browser for the comput er opens and displays the embe dde d Web server informatio n. z From a W eb[...]

ENWW 7-5 z Supplies This section shows the life remain ing of ink cartridges, wit h 0 percent repr esenting a supply that is e mpty. This sec tion also provides supp lies part numbers. To order new supplies, click Order Supplies on the left side of the window. To visit any website, you must have Internet access. z Media This section displays in fo [...]

7-6 ENWW Event Log This page shows the most recent events a nd errors in the printer event log. The most rec en t item ap pe a rs at the to p of the list. Usage Page z Identifica tion This section displays t he printer serial number , product name, and service ID. If the network administra tor has assigned a name or asset number to the pr inter, th[...]

ENWW 7-7 Alerts The Alerts pages allow you to set up the pr inter to send out e-mail notifications when certain p rinter events occur. z Notification Distrib ution Lists This section allows y ou to add the e-mail addresses of the people who will receive electronic notification of printer e v ents, such as ink supplies and media path e v ent s. Y ou[...]

7-8 ENWW AutoSend AutoSend is a feat ure that can he lp you understand you r printing patterns. Whe n you enable AutoSe nd, usage inform ation is sent to HP. Hewlett-Packard uses the inf or mation sent by AutoSend in two Web-based tools: hp in stant support and myPrintMileage: z With hp instant suppor t, you can get troubleshoot i ng tips to help d[...]

ENWW 7-9 Networking The Networ king pages of the embedd ed Web server allow the netwo rk administrato r to configur e the HP Jetd irect print ser ver for the printer. This tab will not appear if the printer is c onnected to a network using anything ot her than an HP Jetdirect prin t server card . Refer to the online hel p and to the HP Jetdirect Pr[...]

7-10 ENWW hp instant support hp instant s upport is a We b-based tool that provide s you product-specific services, trouble shooting tips, and informat ion about your printer's ink and me dia usa ge. With this information, you can diagnose and solve pr inter problems, and manage your printing activities and printer supplies more effect ively. [...]

ENWW 7-1 1 Using hp instant support You can use hp instan t support from the To olbo x (if the computer is running Window s an d the pr int er is conn ec te d to a netw or k) or embedded Web server. Note Because Web pages used to disp lay hp instant support (as well as myPrintMileage) are dyn amicall y crea te d, cr eat ing a b ookma rk or favorite[...]

7-12 ENWW HP Web Jetadmin HP Web Jetadmin is a web-based syst em administrat ion tool that allows remot e installation an d managemen t of networ ked peripherals from a Web browser. It enab les network administrators to configure network printers, man age printer featu re s, and monitor printer status, including levels for printer supplies. HP Web [...]

ENWW 8-1 8 Troubleshooting and maintaining the printer General troubleshooting tips If you have problems w ith the print er or have tr ouble printin g, try the following troublesh ooting tips to help diagno se and solve the problems: z Print a Configur ation page and a Supplies St atus page. These pages can help diagnose printer problems. See “ P[...]

8-2 ENWW Step 3: Check the LCD control panel and Attention light The printer displays two gener al types of error messages: If the Attent ion light on th e LCD con trol p ane l is fl ash ing a nd th e pr int er does not print, lift th e printhead cover and make sure the printhead latch is properly secure d. For more informa tion on the Att ention l[...]

ENWW 8-3 For more informat ion about checking printe r settings, see the online Help for yo ur computer ’ s operating system, or the docu m entation that came with yo ur compute r. Step 6: Check the print settings Make sure the print settin gs (such as media type , media size, m argins, and color) in the printe r driver are correct. Al so, check [...]

8-4 ENWW Printing a Configuration page Item Description 1 Printer Information : Shows general printer information, such as firmware version number, model name, an d memory installed . 2 Event Log : Shows the number of entr ies in use, maximum number of entr ies, and the last three e vents on the LCD control panel, star ting with the most recent. 3 [...]

ENWW 8-5 To print a Configuration page 1 Press (select button) on t he LCD control panel. 2 Press (down arrow button) to highligh t INFORMATIO N , and then press ( select button) . 3 Press (down arrow button) to h i ghlight PRINT CO NFIGURATIO N , and then pres s (select button) to print t he Configuration page . Note If an HP Je tdirect print se r[...]

8-6 ENWW To print a Supplies Status page 1 Press (select button) on t he LCD control panel. 2 Press (down arrow button) to highligh t INFORMATIO N , and then press ( select button) . 3 Press (down arrow button) to highligh t PRINT SUPP LIES STATUS PAG E , and then press (s elect button) to print t he Supplies Status page. Solving advanced printer p[...]

ENWW 8-7 z Check the po wer If the printer is turn ed on: Make sure yo ur printer is selected as th e current or default printe r. For informatio n about setting the default print er, see the online Help for your comput er ’ s operating system. If the printer is not turne d on: Press (p ower button ) on the prin ter. After a brief printer s tartu[...]

8-8 ENWW The printer Ready light turns off while the printer is turned on The printer is offline and the LCD control panel displays the message PAUSED Press (pause/resume button) on the printer. The printer resumes printing the current job o r returns to the READY state. The printer shuts down unexpectedly Check the power Make sure the power cor d [...]

ENWW 8-9 z T ry printing a Demo page 1 Press (select button) on t he LCD control panel. 2 Press (down arrow button) to highligh t INFORMATIO N , and then press (select but ton). 3 Press (down arrow button) to highlight PRINT DEMO , and t hen press (select button) to pr int the Demo page . z Check the printer setu p Make sure the printer is selected[...]

8-10 ENWW Printer takes a long time to print a job z Check your s ystem configuration Make sure your computer m eets the design ated system requirements. Alt hough the print er is designed to func tion with a computer that meet s the minimum system require ments, printer performance is optimize d with a computer that meets the recommended system re[...]

ENWW 8-1 1 Printing problems A blank page is printed z Check the LCD control pa nel for err or messages For a list of error messag es, see “ LCD control pane l messages . ” z Check the printheads for tape Make sure you have re moved the printhe ad protective ta pe from each ink nozzle. z Check the printer setu p Make sure yo ur printer is selec[...]

8-12 ENWW z Make sure the mar gin setting s are correct If the text or graphics are cut off at the edges of th e page, make sure the margin se ttings for th e docu ment do not exceed t he printable area of you r printer. For more in formation about pr inter margins, see the table of minim um margins in “ Tips for loa ding media . ” Text or grap[...]

ENWW 8-13 The wrong fonts are printed z Make sure that f onts are used correctl y in the document Make sure you correctly apply t he font you want to use. For e xample, in a graphics a pplication, place the words in the desired size ; do not en large by drag ging and s izing. z Make sure the f ont is avai lable in y our computer The fonts used in t[...]

8-14 ENWW z An incorrect medi a ty pe is being used This printer is designed to work well with most office paper types or quality 25 percent cotto n bo nd paper. Because it uses ink t o produce an image, media tha t a ccepts ink well produces the best results. Media that is heavily textur ed or does not accept ink well can cause graphics an d text [...]

ENWW 8-15 Note For information ab out configuring print er settings in Windows, see “ Using the printer dr iver . ” For informa tion about changin g page setup and print settings in the Mac O S, see “ Changing printer settings in the Mac OS . ” z The wr ong printer driver is selected Make sure yo ur printer is selected as th e current or de[...]

8-16 ENWW Ink is smearing z The printout did not ha ve time to dry When printing document s that use a lot of ink, you must allow the document more time t o dry before handling it. This is especially t rue for transparencies. The printer driver ’ s Normal print mode is to designed to optimize both drying time an d speed. This mode allows the prin[...]

ENWW 8-17 Ink is not filling the text or graphics completely z The printheads ha ve poor contact Remove and then reinstall t he printheads. See “ Replacing printheads . ” z The printheads need c leaning Whenever print q uality decreases notice ably, it is a good id ea to clean the printheads. For instructions on cleaning the prin theads from th[...]

8-18 ENWW Printouts appear faded or dull z Fast print qualit y i s selected The Fast mode al lows you to print at a fa ster rate, an d is g ood for printing drafts. To achieve be tter color ed print out, select Normal or Best print quality in the printer dr iver. z An incorrect media type pr int setting is bein g used When printing on tr ansparenci[...]

ENWW 8-19 z The printer is not configu red correctl y Print a Conf iguration page . If no color a ppears on the Co nfiguration page, contact HP supp ort. For instructio ns on printing a Configuration page, see “ Printing a Configuration p age . ” See “ Telephone suppo rt ” for information abo ut co nt act ing HP support. Colors on the print[...]

8-20 ENWW Color prints inconsistently after installing a new ink cartridge z The ink cartridges have poor contact Try removing and then rein stalling the ink car tridges, making su re that they snap firmly into place. z The printheads are c logged and need t o be c leaned For instructio ns on cleanin g the print heads, see “ Cleaning the printhea[...]

ENWW 8-21 z Media is not load ed correctl y Make sure the med i a widt h an d len g th guid es fit snug ly bu t ge nt ly against the edges of the stack. Also, make sure th at the correct page orientat ion is selected. For instructio ns on loading media, see “ Selecting and loading print media ” . For instructions on changing print setti ngs, se[...]

8-22 ENWW z The media stac k exceeds the maxi mum stac k height for the tray Check the label inside Tray 2 and Tray 3 for th e maximum stack height. If th e media exce eds this le vel, remove so me of the me dia from the tr ay. z Media is curled Make sure the media you are using is not curle d. Uncurl the media by gently bending it in the op posite[...]

ENWW 8-23 z Media is not positioned corr ect ly in the opt ion al mult ipurpose tra y When loading media in the optio nal multipurpose tray, pla ce the stack against the rig ht e dge o f the t r ay (wh en viewed f rom t he f ront of the printer) , and then slide the medi a down to rest in the tray. Check that the media widt h and length guides fit [...]

8-24 ENWW Incorrect resolution (dpi) and media type combinations To deliver consistent ly hig h print quality, the pr inter optimizes the resolution ("dots per inch, " or "dpi") of a print job for the type of media on which the document is print ed. However, if a resolutio n setting in the printer drive r does not match the t yp[...]

ENWW 8-25 Media jams Occasionally, media can jam during print ing. This section describes how to avoid media jams, and how to cle ar jams from t he printer when they do occ ur. Tips for avoiding jams If media rep eatedly jams in the printer, follow these tips to avoid media jams. z Make sure the printhead latch is prop erly engaged. z Make sure not[...]

8-26 ENWW Clearing jams Because media might be jamm ed in more than one location inside the printer, check the L CD control panel for infor mation about the jam location. Then follow the proced ures that corr espond with the d isplayed message. To clear an all pages jam, co mplete all four pro cedures in the order that they appea r in this section.[...]

ENWW 8-27 3 Look inside the printer. Grasp any jammed media with both hands and pull it gently towar ds you. 4 After you ha ve cleared the jam, reins ert the tray in to the printe r. Use two hands to support t he tray while reinserting it. 5 Press (help button) to clear t he message in the LCD control panel, and then press (select butt on ) to co n[...]

8-28 ENWW 5 Look inside the printer. Grasp any jammed media with both hands and pull it gently towar ds you. 6 Slide the simplex unit or optional auto-duplex unit firmly back into the printer until it snaps into place. 7 Replace the output bin and push it into the print er until both sides snap into p lace. 8 Reinsert Tray 2 into the printer. 9 Pre[...]

ENWW 8-29 To clear jams inside the top cover 1 Open the t op cover to loca te the jam. When you lift th e top cover, the carriag e should retu rn to its positio n on the left side of the printer. If t he carriage d oes not retu rn to this posit ion, move th e carriage to the right side. 2 Free any wrinkled media and pull the sheet slowly towa rd yo[...]

8-30 ENWW To clear jams in Tray 1 1 Remove all media from Tray 1. 2 Pull out Tray 1 and place it on a flat surface. Remove any wr inkled or curled media from the tray. 3 Grasp any jammed or torn media by both corners and pull up and out of the printer . Rein se rt Tra y 1. 4 Load media in Tra y 1. Ch eck that t he media is loaded pr operly. For mor[...]

ENWW 8-31 To improve print speed an d increase memory resources, you may want to disable jam recover y. If jam reco very is disabled, t he pages involved in a jam will not be reprinted. Note During the jam recove ry process, the printer may re print several good pages th at wer e p rint ed bef ore t he ja m occurred . Be sur e to remove any duplica[...]

8-32 ENWW To clean the printheads Note Cleaning the printhea ds takes several minutes. 1 Press (select button) on t he LCD control panel. 2 Press (down arrow button) to highligh t CONFIGURE DEVICE , and then press (select button). 3 Press (down arrow button) to highligh t PRINT QUAL ITY , and then press (select b utton). 4 Press (down arrow button)[...]

ENWW 8-33 CA UTION Do not attempt to force ope n the printhead lat ch. The printhead carriage will move to the left when the printer is turned on, enabling you to open the la tch. 5 Lift and push the la tch toward the back of th e printer (item 3 in the graphic). 6 To remove a printhead, pla ce your index finger in the loo p of printhead ’ s hand[...]

8-34 ENWW Aligning the printheads The printheads are au tomatically aligned upon installation. Misaligned printheads produce ragged edge s or stray dots on printouts. If your printheads ar e misalig ned, you can align them thro ugh the LCD control panel. To align the printheads 1 Press (select button) on t he LCD control panel. 2 Press (down arrow [...]

ENWW 8-35 Replacing printheads Replace printheads wh en the following messages app ear on the LCD control panel: REINSTALL [COLOR] PR INTHEAD INCORRECT [COLOR] PR INTHEAD To replace printheads 1 Make sure the pr int er is turn ed on. 2 Lift the top cover , and then press (select button) on the LCD control pa ne l. -Or- • Press (select button) on [...]

8-36 ENWW 5 Lift and push the la tch toward the back of th e printer (item 3 in the graphic). 6 To remove a printhead, pla ce your index finger in the loo p of printhead ’ s hand le, and gently pull up until the pr inthead releases from the carriage assemb ly. Discard the used printhea d. 7 Remove the new print he ad from its package. 8 Remove th[...]

ENWW 8-37 Calibrating linefeed If regular horizont al bands appear in printed text or gra phics, calibrate the linefeed using the following pr ocedure. To calibrate linefeed 1 Press (select button) on t he LCD control panel. 2 Press (down arrow button) to highlig ht CONFIGURE DEVICE , and then press (select butt on). 3 Press (down arrow button) to [...]

8-38 ENWW[...]

ENWW 9-1 9 Ordering supplies and accessories You can order HP supp lies and accessories from the HP website at http://www.hpshopping.com . Available accessories Paper handling accessories Multipurpose tray (100-sheet tray) 700-sheet tray (Tray 3) Auto-duplex unit DIMMs Memory modules 100-sheet multipurpose tray C8227A 700-sheet tray C8226A Auto-dup[...]

9-2 ENWW Localized font DIMMs Memory/storage accessories Interface cables Parallel cables USB cable HP Font DIMM, Korean D4838A HP EIO Hard Disk Drive (10 GB) J6054B HP IEEE-1284 A-B Parallel Cable, 2 m (6.6 ft) C2950A HP IEEE-1284 A-B Parallel Cable, 3 m (9.8 ft) C2951A HP USB A-B, 2 m (6.6 ft) C6518A[...]

ENWW 9-3 Networking accessories Note Visit http://www.hp.com/go/networkprinting for the latest information. HP print servers HP Jetdirect 615n (EIO) Internal Print Server Fast Ethernet (10/100Base-TX) J6057A HP Jetdirect 680n (EIO) Internal Print Server Wireless 802.11b J6058A HP Jetdirect 610n (EIO) Internal Print Server Token Ring J4167A HP Jetdi[...]

9-4 ENWW Supplies Ink cartridges Printheads Everyday paper HP Office Paper HP Office Recycled Paper HP No. 10 Black ink cartridge, 69 ml C4844A HP No. 12 Cyan ink cartridge, 55 ml C4804A HP No. 12 Magenta ink cartridge, 55 ml C4805A HP No. 12 Yellow ink cartridge, 55 ml C4806A HP No. 12 Black printhead C5023A HP No. 12 Cyan printhead C5024A HP No. [...]

ENWW 9-5 HP Multipurpose Paper* *HP Multipurpose Paper is recommende d for general office pri nting. HP Printing Paper Business communication paper HP Professional Brochure and Flyer Paper HP Premium Inkjet Paper 5-ream carton U.S. Letter, 216 by 279 mm (8.5 by 11 inches) M115R 250 sheets U.S. Letter, 216 by 279 mm (8.5 by 11 inches) 25011 500 shee[...]

9-6 ENWW HP Premium Inkjet Heavyweight Paper Presentation paper HP Premium Inkjet Transparency Film HP Premium Plus Inkjet Transparency Film 100 sheets, two- sided coated A4, 210 by 297 mm (8.3 by 11.7 inches) C1853A 20 sheets U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C3828A 50 sheets U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C3834A 20 shee[...]

ENWW 9-7 Photo paper HP Premium Plus Photo Paper HP Premium Photo Paper 20 sheets, glossy U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C6831A 50 sheets, glossy U.S. Letter, 216 by 279 mm (8.5 by 11 inches) Q1785A 20 sheets, matte U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C6 950 A 20 sheets, glossy A4, 210 by 297 mm (8.3 by 11.7 inches) C6832A [...]

9-8 ENWW HP Photo Paper HP Colorfast Photo Paper HP Everyday Photo Paper* *HP Everyday Ph oto Paper is av ailable in s ome countrie s/regions as HP Photo Quality Paper. 20 sheets, glossy U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C1846A 20 sheets, glossy A4, 210 by 297 mm (8.3 by 11.7 inches) C1 847 A 50 sheets, glossy A4, 210 by 297 mm (8.3 by [...]

ENWW 10-1 10 Customer support and printer specifications Contacting customer support If your printer is no t operating proper ly and the troublesho ot ing suggestions in this guide do not solve the problem, try using one of the following support services to obt ain assistance. HP help on the Web HP provides sev er al re so ur ce s on the Web to pr [...]

10-2 ENWW hp instant support conn ects you to a set of dynamic Web re sources that tracks printer status and usage. It inclu des the followin g information: z Printer usage pattern (ink and media usage) throug h a link to myPrintMileage z Online troublesh oo tin g tips Telephone support During the warranty peri od, you can obtain assistance at no c[...]

ENWW 10-3 Printer specifications For media and paper -h andling specificatio ns, see “ Media and paper-handling sp ecifications . ” Specificati on Value Available printer models HP Business Inkjet 3000 C8116A HP Business Inkjet 3000n C8117A HP Business Inkjet 3000dtn C 8118A Physical dimensions (W x H x D) HP Business Inkjet 3000 592 by 355 by [...]

10-4 ENWW Connectivity HP Business Inkjet 3000 z IEEE 1284-compliant bidirectional parallel z USB 2.0 compliant full speed z 2 open EIO slots z 3 DIMM slots (100 pin, SDRAM, PC 100 or greater) HP Business Inkjet 3000n z IEEE 1284-compliant bidirectional parallel z USB 2.0 compliant full speed z EIO slots z 1 open EIO slot z HP Jetdirect 615n Intern[...]

ENWW 10-5 Print speed (U.S. Letter and A4 ) Fast mode z Black text: 21 pages per minute (ppm) z Mixed text with color graphics: 18 ppm Normal mode z Black text: 14 ppm z Mixed text with color graphics: 10 ppm Laser-equivalent speed* z Black text: 14 ppm z Mixed text with color graphics: 8 ppm *Laser-equivalent speed is the print spe ed that can be [...]

10-6 ENWW Network operating system compatibility HP Business Inkjet 3000 z Windows 98, Windows Millennium Edition, Windows NT 4.0 , Windows 2000, Windows XP 32-bit (Professiona l and Home Editions), and Windows XP 64-bit Edition HP Business Inkjet 3000n z Windows 98, Windows Millennium Edition, Windows NT 4.0 , Windows 2000, Windows XP 32-bit (Prof[...]

ENWW 10-7 Network operating system compatibility HP Business Inkjet 3000dtn z Windo ws 98, Windows Millennium Edition, Windows NT 4.0 , Windows 2000, Windows XP 32-bit (Professiona l and Home Editions), and Windows XP 64-bit Edition z Novell NetWare 4.x, 5.x, 6, NDS, and NDPS z HP-UX 10.20, 11.x z Solaris 2.5x, 2.6, 7, 8 (SPARC systems only) z RedH[...]

10-8 ENWW Compatible network protoc ols z TCP/IP z IPX/SPX z AppleTalk* z DLC/LLC z IP Direct Mode z LPD z FTP Printing z IPP NDS z Bindery z NCP z NDPS z iPrint Telnet z SLP z IGMP z BOOTP/DHCP z WINS z SNMP z HTTP *AppleTalk is not sup ported on Token Ring print servers. Not all protocol and operating system combinations are suppo rte d. For more[...]

ENWW 10-9 System requirements Note: Graphic- intensive, complex, and large files might require more hard disk space. Minimum z Windows 98: 486DX-100 MHz, 16 MB RAM, 4 MB free hard-disk space z Windows Millenn iu m Edition: Pentium ® 166 MHz, 32 MB RAM, 4 MB free hard-disk space z Windows NT 4.0: Pentium 100 MHz, 32 MB RAM, 8 MB free hard-disk spac[...]

10-10 ENWW Operating environment Operating temperature 5 ° to 40 ° C (41 ° to 104 ° F) Recommended altitu de 0 to 3048 meters (0 to 10,000 feet) Recommended o perating conditions 15 ° to 35 ° C (59 ° to 95 ° F) Storage temperature -40 ° to 60 ° C (-40 ° to 140 ° F) Recommended re lative humidity 15 to 80 percent non condensing Electrica[...]

ENWW 10-1 1 Hewlett-Packard Limited Warranty Statement Extent of L imited Warr anty 1 Hewlett-Packard warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. 2 For software products, [...]

10-12 ENWW Limitations of Warran ty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Limitations of Liab ility 1 To the extent allowed by l[...]

ENWW 10-13 Safety and regulatory statements Power Cord statement The power cord ca nnot be repaired. I f it is defective, it sho uld be discarded or returned to the su pplier. LEDs classification Energy consumption Energy Star is a US registered ser vice mark of United Stat es Environmental Pr otection Agency. FCC statement The U.S. Federal Commun [...]

10-14 ENWW Shielded cables Use of a shie lded data cable is required to comply wit h the Class B limits of Part 15 of the FCC Rules. Pursuant to Part 15.21 of the FC C Rules, any changes or modificatio ns to this equipment not expr essly ap pro ved by the Hewlet t-P ac kard Compan y , may cause harmful int erference an d v oid the FCC authorizatio [...]

ENWW 10-15 Declaration of Conformity statement/Normes de s é curit é (Canada) This digital apparatu s does not exceed the Class B limits fo r radio noise emissions from digital app aratus set out in the Canadian I CES-003. When connected to LAN cables using pr int server accessories, this digital apparatus does not exceed t he Class A limits for [...]

10-16 ENWW Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Supplementary Informat ion: The product herewith complies with the requireme nts of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC, and carries the CE marking accordingly. (1) The product exhibits class A operation when con nected to LAN cables usi[...]

ENWW A-1 A Printing using PostScript emulation Note Information in this a ppendix is for Windows 98, Windows Millennium Edition, and Windows NT 4.0 only. If you are running another Windows op erating system, please see the online help fo r your operating system. Installation notes When you are oper ating in a Windows environm ent, t he setu p soft [...]

A-2 ENWW Identifying different printer drivers in Windows NT 4.0 If you have already installed a printer driver that was supplied with your Windows operating system for the printer, and you have also installed the printing software supplied with the printer, multiple printer drivers might exist on your computer syst em. Use these ste ps to find ou [...]

ENWW A-3 Current HP Business Inkjet users If you currently have an HP Business Inkjet printer driver installed on your compute r system, this p rinting softwar e can be safe ly installed. It can coexist with printer drivers for different printers . It will replace and update only previous versions of the prin ting software for this print er. The ne[...]

A-4 ENWW Paper Type (Windows 98) or Media Type (Windows NT 4.0) Options: HP Plain Paper; HP Premium Inkjet Paper; HP Premium Inkjet Heavyweight Paper; HP Photo Quality Pa per, Semi Gloss; HP Photo Quality Paper, Matte; HP Everyday Phot o Paper, Semi Gloss; HP Everyday Photo Paper, Matte; HP Premium Transparency; HP Premium Plus Transparency; HP Pho[...]

ENWW A-5 Print Color as Gray Options: On, Off. To activate gr ayscale printing, change the Print Colo r as Gray sett ing to on. This ov errides your c olor settings and prints yo ur documents in black and white (mono chrome, gr ayscale). Graysca le means shades o f gray, starting wit h white and end ing with black. When a color docu ment is printed[...]

A-6 ENWW Watermark Printing The Watermark opt ions allow you to specify that text b e placed underneath ( in the background) of an existing documen t. For example, you may want to have large gray lette rs re ading Draft or Confidentia l placed diagonally acro ss the first page or all pages of a do cume nt. You can also specify the font, size, angle[...]

ENWW A-7 Watermark Size Options: 24, 30, 36, 42, 48, 54, 60, 6 6, 72, 78, 84, 90. All option values are in poin ts. The wate rmark size re present s the point size of the watermark word printed. Watermark Angle Options: 90, 75, 60, 45, 30, 15, 0, -15, -30, -45, -60, -75, -90. All option values are in de gr ees. The watermark can be positioned on th[...]

A-8 ENWW Job Storage Options: Off, Proof and Ho ld, Private Job, Quick Copy, Stored Job. This allows you to store your print job on the printer's opt ional hard disk so you can access the print job later fr om t he LCD control panel. The default sett ing is Off. To enable an y setting othe r than Off, you must install an optional EIO hard disk[...]

ENWW B-1 B LCD control panel messages The table in this appen dix explains messages that ca n appear on the LCD control pa ne l. To resolve a messag e, follo w the instr uc tio ns dis pla ye d on the LCD control panel. If followin g these instructions does not resolve the message, press a nd hold (power button) to turn off the print er, and then tu[...]

B-2 ENWW Note Any button pressed du rin g th e 10 -s eco n d disp la y of an auto-continuable error message will override the auto-continue feature and the function of the button pressed will take precedence. For example, pressing (canc el job button) will cancel the print job. Critical error messages Critical error messages inf orm you of a device[...]

ENWW B-3 CHOSEN PER SONALITY NOT AVAIL ABLE Error The printer is not able to proce ss the print jo b because the requested personality (printer language) is not availabl e. The job was canceled and no pa ges were printed. Resend the print job using a supported perso nali ty (PCL 5c, PCL 6, or PS 3 emulation). CLEANING PRINTHEAD S Status The printer[...]

B-4 ENWW EIO DISK X NOT FUNCTIONA L Error The EIO hard disk in slot X is not working correctly. Press and hold (power button) to turn the printer off. Remove and then firmly reinsert the EIO har d di sk. Turn th e pri n te r back on. If the problem persists, replace the EIO hard disk. For more information about ordering an EIO hard disk, see “ Me[...]

ENWW B-5 INCORRECT [COLOR] PRINTHEAD Error A printhead is installed in the incorre c t slot and the cover is closed. Open the printhea d cover and put the printer in printhead replacement mode (See “ Repla cing printheads ” for more information.) Remove the printhead. Verify that you are u sing the correct printhead, and then fi rmly reinsert i[...]

B-6 ENWW INCORRECT SUPPLIES Error At least one supply is incorrect and another supply is missing, installed incorrectly, out, or low. Press (select bu tton) for more information about specific ink ca rtridges and printheads. Install any missing ink cartridges or printheads. Press (select button) to displa y the status of the printer supplies on the[...]

ENWW B-7 INSTALL [C OLOR] CARTRIDGE Error The [COLOR ] ink cartridge is either not installed or is installed in co rrectly. Install th e ink cartridge. If already installed, remove and reinstall it. Do this several times. If the problem persists, replace the ink cartridge . For more information about ordering ink cartridges, see “ Ink cartridges [...]

B-8 ENWW INSTALL SU PPLIES Error At least o ne supply is missing or i s installed incorrectly in the printe r, and another supply is missing, installed incorrectly, out, or low. Press (select button) for more information about specific ink cartridges and printhe ads. Install any missing ink cartridges and printheads. If all are installed, remove th[...]

ENWW B-9 NON HP CAR TRIDGE DETECTED Error A new, non-HP ink cartridge has been installed. This messa ge is displ ayed until you install an HP ink cartridge. Any printer repair required as a result of using non-HP supplies i s not covered unde r HP warranty. To override this message, press (cancel job button). NON HP CAR TRIDGE IN USE Warning The pr[...]

B-10 ENWW ORDER SUP PLIES Error The Supplies Low setting in th e LCD control panel System Setup men u is set to Stop , and more than one supply item is low, or one or more ink cartridges is n earing expiration. If the Auto Continue setting in the System Setup menu is set to On, the printer continues printing until the suppl ies are empty or the ink[...]

ENWW B-1 1 POWERSAVE ON Status The printer's PowerSave mode is activated. No action is re quired. If you want to exit PowerSave mode, press any button on the LCD control pan el. PRINTHEAD ALIGNM ENT FAILED Warning The printhead align me nt has failed. Ma ke sure plain letter or A4 paper is loaded in the printer, and then start the prin thead a[...]

B-12 ENWW PROCESSIN G... [JOBNAME] Status The printer is printing a print job. Please wait. PROCESSIN G... [JOBNAME] COPY [X] OF [Y] Status The printer is printing the Xth copy of Y copies of a print job. Please wait. PROCESSIN G... [JOBNAME] FROM TRAY XX Status The printer is printing a print job from tray XX. Please wait. READY Status The printe [...]

ENWW B-13 RESEND UP GRADE Status The firmware upgrade process was no t successful. Please send the firmware upgrade file again. RESETTING FACTORY SETTINGS Status The printer is resetting the menu settings to factory defaults. Please wait. SETTING S AVED Status The control pa nel setting has been saved. No action required. SIZE DETEC TED BY TRAY alt[...]

B-14 ENWW WAIT F OR PRINT ER TO REINITIAL IZE Status The printer needs to reinitialize. It will automatically turn itself off, and then turn itself on again. Please wait. WARMING U P Status The printer is warming up. Please wait. 13.JJ.NT JAM INSIDE DUPLEXER Error A media jam has occurred in the auto-duplex unit area. See “ Media ja ms “ for in[...]

ENWW B-15 41.3 UNEXP ECTED SIZE IN T RAY XX Error An incorrect media size is loaded in Tra y XX. Check that the media loaded in the tray matches the size setting in the LCD control panel. See “ To set media si ze and type in the LCD control pan el ” for more information. 41.5 UNEXP ECTED TYPE IN T RAY XX Error An incorrect media type is loaded [...]

B-16 ENWW 53.XY.ZZ P RINTER ERROR Critical error An error occurred on some memory of the printer. 8X.YYYY EI O ERROR Critical error The EIO accessory card in slot X has encountered a cri tical error. Message Type Description[...]

ENWW I- 1 Index A accessories enabling optional (Windows) 2-17 installing 3-1 ordering 9-1 warranty 10-11 acoustic emissions 10-10 alerts, settings 7-2, 7-7 aligning printheads 2-6, 8-34 alignment, troubleshooting 8-11, 8-15 amber light 8-7 Attention light 4-2, 8-7 auto-duplex unit capacity 6-5 enabling (Windows) 2-1 7 layout options 6-22 media sup[...]

I-2 ENWW covers locating 2-1 curled pages 8-16 custom size med ia printing 6-20 trays supported 6-4 Customer Care, HP 10-2 customer support hp instant support 7-9 telephone 10-2 websites 10-1 Customization Utility 2-8 cut-off pages 8-12 D Declaration of Conformity 10-16 default settings, restoring HP Jetdirect print servers 4-19 printer 4-16 Diagno[...]

ENWW I- 3 G getting started guide 1-1 graphics, troubleshooting 8-12, 8-17 green light 8-8 H hard disk ordering 9-2 hard disk drive, EIO 3-8 heavy media trays supported 6-1 heavyweight paper, HP 9-6 help button 4-1 help, online customer support 10-1 drivers 1-2 hp instant support 7-9 Toolbox 7-2, 7-4 HP Customer Care 10-2 hp instant support 1-2, 7-[...]

I-4 ENWW Diagnostics menu 4-16 EIO menu 4-18 Information menu 4-4 language, changing 2-5 lights 4-1 locating 2-1 menu map, printing 4-2 Paper Handling menu 4-5 Print Quality menu 4-12 Printing menu 4-9 Reset menu 4-16 Retrieve Job menu 4-4 Service menu 4-17 System Setup menu 4-13 letterhead both sides, printing on 6-21 limited warranty 10-11 Linux [...]

ENWW I- 5 O Office Paper, HP 9-4 on/off button 4-1 online help customer support 10-1 drivers 1-2 hp instant support 7-9 Toolbox 7-2, 7-4 operating environment, specifications 10-10 operating systems supported 10-5 system requirements 10-9 optional accessories auto-duplex unit 3-3 enabling (Windows) 2-1 7 hard disk 3-8 HP Jetdirect print server 3-4 [...]

I-6 ENWW power button 4-1 cord, connecting 2-5 specifications 10-10 troubleshooting 8-6, 8-8 power input locating 2-3 PPDs, Mac O S 2-10 Preferences, Toolbox 7-2 Premium Inkjet paper, HP 9-5 Premium papers, HP trays supported 6-1 Premium Photo Paper, HP 9-7 trays supported 6-2 Premium Plus Photo Paper, HP 9-7 trays supported 6-2 Print Quality menu [...]

ENWW I- 7 start guide 1-1 Windows software 2-7 Settings alerts information 7-6 settings changing 6-11 Configure Device menu 4-9 EIO menu 4-18 error messages 7-2 Information menu 4-4 menu map, LCD control panel 4-2 Paper Handling menu 4-5 Printing menu 4-9 restoring defaults 4-16, 4-19 Settings, Toolbox 7-6 short-edge printing options 6-22 simplex u[...]

I-8 ENWW Tray 2 capacity 6-4 duplexing from 6-21 incorrect media type or size 8-23 jams 8-25 loading media 6-6, 6-9 locating 2-1 media supported 6-1, 6-4 transparencies, printing 6-18 troubleshooting 8-21 Tray 3 base, locating 2-1 capacity 6-5 duplexing from 6-21 incorrect media size or type 8-23 jams 8-25 loading media 6-6, 6-9 locating 2-1 media [...]

ENWW I- 9 wet pages, drying 8-16 Windows Customization Utility 2-8 installing software 2-7 online help 1-2 optional accessories, enabling 2-17 printing from 6-13 settings, changing 6-11 software components, included 2-8 Toolbox 7-1 wrinkled pages 8-16[...]

I-10 ENWW[...]

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