HP (Hewlett-Packard) 330 manual

Model 330 Model 350  HP Of f iceJet Series 300 T echnical Support Solutions Guide Printer  F ax  Copier  Scanner Model 300 (Printer  Fa x  Copier Only)[...]

Product Inf ormation 1-1 1 Pr oduct Inf ormation Subject Pa g e Introduction 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Description 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Product Inf ormation 1-2 Intr oduction This T echnical Support Solutions Guide contains information necessary to support the HP Off iceJet Series 300 Printer/Fax/Copier/Scanner family of products. Although model and country-specific functionality may differ across the HP Off iceJet product line, the support and service strate gy is consistent. The [...]

Product Inf ormation 1-3 HP OfficeJet Model Series 300 Printer/Fax/Copier/Scanner SL1 Overview of Pr oduct Capabilities The follo wing table provides an o vervie w of HP Off iceJet Series 300 capabilities. Overview of HP OfficeJet Series 300 Capabilities Model 300 Model 330 Model 350 Print from a PC    Recei ve a F ax    Fax from [...]

Product Inf ormation 1-4 Pr oduct Features The following table lists the features of the HP Of ficeJet Series 300 printer/fax/copier/scanner described in this guide. HP OfficeJet Series 300 Features Feature Description Shares a single line with the telephone and a telephone answering machine (T AM) Answering machine answers all calls. While your gr[...]

Product Inf ormation 1-5 HP OfficeJet Features (Continued) Feature Description Memory reception capacity Depending upon amount of information on pages sent, memory allo ws for up to 24 page storage. One-touch feature T en programmable one-touch k eys are pro vided for easier , speedier faxing. Fax to/from PC functionality (HP Off iceJet Models 330 [...]

Product Inf ormation 1-6 Simultaneous T asking Features The HP Off iceJet Series 300 is capable of performing sev eral tasks at the same time. Use the follo wing chart as a reference of which tasks can be performed simultaneously . Attempting to perform concurrent tasks not supported may result in a display message or error condition. If HP OfficeJ[...]

Product Inf ormation 1-7 The following task combinations can be performed simultaneously . 1. An incoming fax will be stored in memory while:  fax es in memory are printing  a local copy is printing  a print job is printing  a report is printing 2. A fax can be sent from the automatic document feeder while:  fax es in memory are prin[...]

Product Inf ormation 1-8 Pr oduct Specifications Re vie w the following table for product specif ications of the HP Off iceJet Series 300 machines. HP OfficeJet Series 300 Specifications Function Specif ication Description Overall Specifications Dimensions 17.25 w x 15.5 d x 11.125 h (inches) 438 w x 394 d x 283 h (mm) W eight 19.5 lb (8.85 kg) Po [...]

Product Inf ormation 1-9 HP OfficeJet Series 300 Specifications (continued) Function Specif ication Description Printer Specifications (continued) Internal Fonts Courier (P ortrait Orientation): Pitch: 5, 10, 16.67, 20 cpi Point size: 6, 12 pt. CG T imes (P ortrait Orientation): Pitch: Proportional Point size: 5, 6, 7, 8, 10, 12, 14 pt. Letter Goth[...]

Product Inf ormation 1-10 HP OfficeJet Series 300 Specifications (continued) Function Specif ication Description Printer Specifications (continued) Software Compatibility Microsoft W indows 3.1 Microsoft W indows 95 MS W ord for W indo ws (6.0 and abov e) W ordPerfect for W indows (6.0a and abo ve) W ordPro (Ami Pro) for W indo ws (3.0 and abov e) [...]

Product Inf ormation 1-11 HP OfficeJet Series 300 Specifications (continued) Function Specif ication Description Copier Specifications (Continued) Scan Margins T op margin = 3.0 mm ± 3.0 mm Bottom margin = 2.0 mm ± 3.0 mm Left: U.S. letter = 0.0 mm ± 3.0 mm A4 = 0.0 mm ± 0.0 mm Right: U.S. letter = 0.0 mm ± 3.0 mm A4 = 0.0 mm ± 0.0 mm W idth [...]

Product Inf ormation 1-12 Colored bond and photocopy paper (such as pink, yello w , or blue) can be used, as long as it meets these specif ications: D Paper Size U.S. letter 8 1/2 in x 11 in, (216 x 279 mm) U.S. legal 8 1/2 in x 14 in, (215 x 356 mm) Executi ve 7.25 x 10.5 in, (184 mm x 267 mm) A4 metric 8.27 x 11.7 in, (210 mm x 297 mm) D En velop[...]

Product Inf ormation 1-13 Media T ray Capacities Sheet capacity for the v arious paper tray is as follows:  Access door assembly (automatic document feed tray for fax es to be sent) = 20 pages (paper weight ≤ 20 lb or 75 g/m 2 ) Minimum paper width = 6 in. (152 mm) Maximum paper width = 8.5 in. (216 mm) Maximum paper length = 17 in. (432 mm) ?[...]

Product Inf ormation 1-14 Media Print Area Maximum printable area for the HP Off iceJet is dependent upon the media size being used. The printable areas for the media sizes are sho wn in the following diagram. Data on the minimum margins that can be set effecti vely and the amount of v ariation in those mar gins is sho wn in the table abov e the di[...]

Product Inf ormation 1-15 Or dering Information Information on ordering e xchange units under the HP Exchange program is provided with the program information in Chapter 6 of this manual. T o order the supplies and accessories listed in the table belo w , contact your HP dealer . If your dealer is out of stock, you can order directly from HP for fa[...]

Product Inf ormation 1-16 Access Door Assembl y T ray Bridge T ray Wire (Document Catch) Input T ra y Assembly            [...]

2-1 Installation and Configuration 2 Installation and Configuration Subject Pa g e Introduction 2-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Printer Dri ver Software 2-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

2-2 Installation and Configuration Subject Pa g e Setting Up for Faxing (German y Installation) (Continued) Recei ve f ax and voice calls at the same phone number – without an answering machine 2-41 . . . . . . . . . . . . . Recei ve f ax and voice calls at the same phone number – with an answering machine 2-42 . . . . . . . . . . . . . . . Set[...]

2-3 Installation and Configuration Intr oduction In this chapter contains information about installing the software applications pro vided with HP Off iceJet Series 300, including the:  Printer Driv ers (including W indows dri ver software)  HP Of ficeJet Series 300 Softw are (including the HP Of ficeJet Series 300 Manager and Eclipse F AX SE[...]

2-4 Installation and Configuration Using Microsoft Windows 3.1 Install the HP Of ficeJet Series 300 Printer Software for Microsoft W indo ws 3.1 provided with the HP Of ficeJet Series 300 machine. See the documentation that came with the printer software for installation instructions. Using Microsoft Windows 95 Ensure that the user has installed th[...]

2-5 Installation and Configuration Use the following instructions when helping the user install the software for the f irst time in the HP Off iceJet Series 300. Hav e the user perform the following steps: 1. Check that the HP Of ficeJet Series 300 de vice has been properly set up, and that it is connected to the computer , turned on, and has paper[...]

2-6 Installation and Configuration 13. The Fax Recei ve Mode dialog box appears. Complete it as directed and click the OK b utton. If This Is the User’ s Situation ... Choose This Setting The user has a separate telephone number dedicated to re- cei ving fax calls only (no v oice calls). Auto. The user has one telephone number for both voice and [...]

2-7 Installation and Configuration Pr oblem Recommended Action The user is reinstalling the software. It ran correctly before, but no w the setup program cannot locate the de vice. Make sure that the HP Of ficeJet Series 300 Manager is not running. Ha ve the user Exit from W indows and then try again. Make sure that (1) the de vice is properly cabl[...]

2-8 Installation and Configuration Running Ec lipse F AX SE fr om the HP OfficeJet Series 300 Manager The HP Of ficeJet Series 300 Models 330 and 350 include a software application, Eclipse F AX SE, that allows the user to send and recei ve f axes directly to his or her PC, rather than to the de vice itself, and to do PC scanning. Note: Eclipse F A[...]

2-9 Installation and Configuration Changing P arameters and Solving Pr oblems with the OfficeJet Service Application W ith assistance from a service representati ve, the Off iceJet Service Application is a program that allo ws the user to easily change Off iceJet parameters from the PC. The service representati ve will use this tool to diagnose Off[...]

2-10 Installation and Configuration The following windo w will appear: T o access the HP Of ficeJet Service Application, type the password solo . Then click OK. Ther e will be a delay of appr oximately 5 to 12 seconds befor e the HP Off iceJ et Series 300 service application appears on the scr een . HP OfficeJet Ser vice Application Characteristics[...]

2-11 Installation and Configuration Click on the tab (Information, Parameters, Report, Language, or Remote to mo ve between windo ws. The Apply b utton applies the selected parameter , language, or remote setting to the HP Off iceJet. Exiting the Service A pplication Whene ver exiting the Service Application Program, allo w 5 to 10 seconds for the [...]

2-12 Installation and Configuration out. Either change the value in the “Enter ne w value” dialog box or enter a ne w parameter number into the Parameter number dialog box. 4. Click on the Apply b utton to set the HP Off iceJet with the ne w parameter value. If you want to change another parameter , repeat step 1. Because there is no minimize b[...]

2-13 Installation and Configuration Exiting the Service A pplication Whene ver exiting the Service Application Program, allo w 5 to 10 seconds for the hardware to terminate the factory and service capability . T o exit or quit the program, click on the Exit button. After depressing the Exit b utton, be sure to wait 5 to 10 seconds for the hardw are[...]

2-14 Installation and Configuration  The phrase “Enter header number” appears on the top line of the HP Of ficeJet LCD display .  A string of characters appears on the bottom line of the HP Of ficeJet LCD display .  The HP Of ficeJet LCD display blanks out briefly and returns to the normal “ready” state Setting Remote Ser vice Clic[...]

2-15 Installation and Configuration Using Other PC F ax Programs With Models 330 and 350 The user can use most W indows-based PC fax software that supports standard CAS modems with the HP Of ficeJet Models 330 and 350. If the user is in doubt as to which applications can be used with the HP Off iceJet Series 300 Models 330 and 350, ha ve him refer [...]

2-16 Installation and Configuration Installing Contr ol P anel and One-T ouch Overlays Each HP Of ficeJet Series 300 is shipped with a control panel ov erlay appropriate for the country of destination installed. The overlay has the HP logo and HP Model 300, Model 330, or Model 350 name as well as the control panel button names printed on it. If an [...]

2-17 Installation and Configuration Installing a Print Car tridge 2 SL42 1 SL18A W ith the control panel and top cover open, locate the print cartridge cradle inside the HP Of ficeJet Series 300, near on the right side. SL43 34 Open the print cartridge box and container , then grasp the print cartridge by the green top and remov e the cartridge fro[...]

2-18 Installation and Configuration Installing an Interface Cable f or Printing The user must purchase separately a shielded Centronics bi-directionsl parallel interface cable to connect the HP Of ficeJet Series 300 to his computer for printing. He or she can use the HP C2950A (2 meter) or the HP C2951A (3 meter) Centronics parallel cable. See chap[...]

2-19 Installation and Configuration Installing the P ower Cor d Make sure the printer is turned of f by pressing “ O ” on the On/Of f switch (located on the left side of the machine’ s base). 2 1 Look on the back of the HP Of ficeJet Series 300 and locate the po wer socket. Then plug the po wer cord connector firmly into the po wer socket. W [...]

2-20 Installation and Configuration Installing an Access Door Assembl y 2 SL30B 1 The access door assembly contains the document feed tray and extender and adjustable paper size guides. Originals of fax es to be sent or documents to be copied are placed on the feed tray for processing. The tray extender can be raised to support le gal size document[...]

2-21 Installation and Configuration Installing an Input T ray The input tray is also kno wn as the paper supply tray . This tray is where paper is loaded for the printing of recei ved fax es, print jobs, reports and copies. The tray holds 100 sheets of paper . SL2 SL5 12 4 Remov e the output tray from the HP Off iceJet Series 300. Remov e the old t[...]

2-22 Installation and Configuration Loading P aper in the Input (Paper) T ray SL3 SL28 12 34 Check the position of the paper size setting and adjust if necessary . Slide the green paper guide until it snaps into place at the appropriate paper size setting. Note: Only letter-, le gal-, and A4-size paper can be loaded for fax reception and copying. P[...]

2-23 Installation and Configuration Loading En velopes in the Input (P aper) T ray SL8 SL9 12 34 Slide the green paper guide until it snaps into place at the appropriate en velope size setting. The en velope guide will pop up to keep the en velopes vertically aligned. Install the output tray if not already installed. P aper Guide Pull the input tra[...]

2-24 Installation and Configuration Setting the P aper Siz e in the Front P anel Menu Set the paper size in the menu to match the paper size loaded in the input tray . Setting the paper size allo ws the HP Of ficeJet Series 300 to scale incoming f axes to f it the paper size loaded. The factory setting is Letter (8 1/2 x 11 inches). If Letter size [...]

2-25 Installation and Configuration Setting Up f or Printing Using an HP Of ficeJet Series 300 machine with the HP Off iceJet Series 300 Manager to control printing is briefly described earlier in this section. Detailed and custom setup information is provided in the HP Off iceJet Series 300 User’ s Guide for the user’ s model. In order to use [...]

2-26 Installation and Configuration Setting Up f or Faxing (U .S. and A ustralian Installations) Using an HP Of ficeJet Series 300 with the HP Off iceJet Series 300 Manager and Eclipse F AX SE to control faxing is briefly described earlier in this section. Detailed information is provided in the HP Of ficeJet Series 300 User’ s Guide for the user[...]

2-27 Installation and Configuration Receive fax and v oice calls at the same phone number – without an answering machine This installation is recommended when using one telephone number for both fax and v oice calls and not using a telephone answering machine. Installation consists of connecting the HP Of ficeJet Series 300 to the telephone w all[...]

2-28 Installation and Configuration Receive fax and v oice calls at the same phone number – with an answering machine This installation is recommended when using one telephone number for both f ax and v oice calls and using a telephone answering machine. Installation consists of connecting the HP Off iceJet Series 300 to the telephone wall jack, [...]

2-29 Installation and Configuration Receive fax and v oice calls on the same line with distinctiv e ring This installation is recommended when using one telephone number for both fax and voice calls and using a distincti ve ringing service through the local telephone company . The telephone company’ s distinctiv e ring service allo ws the use of [...]

2-30 Installation and Configuration Setting Up f or Distinctive Ring Distincti ve Ring in an HP Of ficeJet Series 300 is set Off , but can be set On using the HP Off iceJet Series 300 Manager software by selecting the Distinctiv e Ring in the Receive Fax Setup dialog box as described in the HP Off iceJet Series 300 User’ s Guide for the user’ s[...]

2-31 Installation and Configuration Setting the Reception Mode f or Incoming Calls The Reception Mode af fects ho w the HP Off iceJet Series 300 answers incoming fax and v oice calls. Use the following instructions to change the Reception Mode setting. Reception mode in an HP Off iceJet Series 300 is set during installation of the software, but can[...]

2-32 Installation and Configuration Setting the Number of Rings to Answer The number of rings setting is ONL Y used when the HP Off iceJet Series 300 is in the Auto Receiv e Mode. This setting is determines the number of rings sensed before the HP Of ficeJet Series 300 answers a call. Although the range of rings may v ary for dif ferent countries, [...]

2-33 Installation and Configuration Selecting T one or Pulse Dialing The HP Off iceJet Series 300 is f actory set for touchtone (T one) dialing telephone systems. If used with a rotary (Pulse) dialing telephone system, the HP Of ficeJet Series 300 will need to be set for Pulse dialing. This procedure can be used to set for either dialing system as [...]

2-34 Installation and Configuration Entering the Date and Time Date and T ime entries are required on all outgoing fax es. The fax log report will also reflect the date and time of transactions for reference. When entering the information, the current date and time should be entered for accurate reports and tracking of transactions. The date and ti[...]

2-35 Installation and Configuration Entering the Header Inf ormation (company name and fax n umber) Sender Identification and fax number entries are required on all outgoing faxes. This information will appear in the header of transactions for reference. The header information in an HP Of ficeJet Series 300 is set during installation of the softwar[...]

2-36 Installation and Configuration • Up to 20 characters are allo wed, including numbers, spaces, dashes (–), and the plus sign (+). • Use the Space button to enter a space. • Use the Redial/P ause button to enter a dash (–). • Use the Symbols button to enter a plus sign (+) before the country code when dialing the user’ s fax number[...]

2-37 Installation and Configuration Setting Up f or Faxing (U .K. Installation) The follo wing types of installations are the ones recommended for use with the HP Of ficeJet Series 300 to achie ve the best call-handling results. While other situations are possible, it is recommended that one of these be used. Determine which installation most close[...]

2-38 Installation and Configuration Receive fax calls only – no v oice calls, on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving fax es only (no v oice calls). Installation consists of connecting the HP Of ficeJet Series 300 to the telephone w all jack using the telephon[...]

2-39 Installation and Configuration Receive fax and v oice calls at the same phone number – with an answering machine This installation is recommended when using one telephone number for both f ax and v oice calls and using a telephone answering machine. Installation consists of connecting the HP Off iceJet Series 300 to the telephone wall jack, [...]

2-40 Installation and Configuration Setting Up f or Faxing (German y Installation) The follo wing types of installations are the ones recommended for use with the HP Of ficeJet Series 300 to achie ve the best call-handling results. While other situations are possible, it is recommended that one of these be used. Determine which installation most cl[...]

2-41 Installation and Configuration Receive fax calls only – no v oice calls, on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving fax es only (no v oice calls). Installation consists of connecting the HP Of ficeJet Series 300 to the telephone w all jack using the telephon[...]

2-42 Installation and Configuration Receive fax and v oice calls at the same phone number – with an answering machine This installation is recommended when using one telephone number for both f ax and v oice calls and using a telephone answering machine. Installation consists of connecting the HP Off iceJet Series 300 to the telephone wall jack, [...]

2-43 Installation and Configuration Setting Up f or Faxing (France Installation) The follo wing types of installations are the ones recommended for use with the HP Of ficeJet Series 300 to achie ve the best call-handling results. While other situations are possible, it is recommended that one of these be used. Determine which installation most clos[...]

2-44 Installation and Configuration Receive fax calls only – no v oice calls, on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving fax es only (no v oice calls). Installation consists of connecting the HP Of ficeJet Series 300 to the telephone w all jack using the telephon[...]

2-45 Installation and Configuration Receive fax and v oice calls at the same phone number – with an answering machine This installation is recommended when using one telephone number for both f ax and v oice calls and using a telephone answering machine. Installation consists of connecting the HP Off iceJet Series 300 to the telephone wall jack, [...]

2-46 Installation and Configuration Setting Up f or Faxing (Netherlands Installation) The follo wing types of installations are the ones recommended for use with the HP Of ficeJet Series 300 to achie ve the best call-handling results. While other situations are possible, it is recommended that one of these be used. Determine which installation most[...]

2-47 Installation and Configuration Receive fax calls only – no v oice calls, on a dedicated fax line This installation is recommended when using a separate telephone line and number dedicated to receiving fax es only (no v oice calls). Installation consists of connecting the HP Of ficeJet Series 300 to the telephone w all jack using the telephon[...]

2-48 Installation and Configuration Receive fax and v oice calls at the same phone number – with an answering machine This installation is recommended when using one telephone number for both f ax and v oice calls and using a telephone answering machine. Installation consists of connecting the HP Off iceJet Series 300 to the telephone wall jack, [...]

3-1 Routine Maintenance 3 Routine Maintenance Subject Pa g e Introduction 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing a Print Cartridge 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

3-2 Routine Maintenance Intr oduction Use the guidelines in this chapter to keep the HP Of ficeJet 300, 330, or 350 in the best operating condition. Changing a Print Car tridg e When installing or replacing a print cartridge, follo wing these recommendations will optimize the performance and extend the lifetime of the ink cartridge.  K eep print[...]

3-3 Routine Maintenance 5 SL43 Place the print cartridge do wn into the cradle as sho wn. Align the green arro w on the cartridge top with the green dot on top of the cradle. 6 Push the green arrow to ward the green dot until the cartridge snaps into place. 7 Close the top cov er , then close the control panel. Helpful Hint: Be sure to close the co[...]

3-4 Routine Maintenance Notes:[...]

4-1 Calibration and Adjustment 4 Calibration and Adjustment Subject Pa g e Introduction 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Calibration Chart 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

4-2 Calibration and Adjustment Intr oduction The only procedure a v ailable outside of the factory environment is the calibration chart, which can be printed out and used to determine if the top mar gin must be adjusted. This procedure is used to adjust the top margin when performing a copy function. It is performed at the factory before shipment a[...]

4-3 Calibration and Adjustment After accessing the Service and Factory Menu, scroll to the Print Calib Chart submenu and start printing the chart. The chart contains a complete description of the follo wing procedure: 1. Remov e the top portion of the chart by cutting along the dotted line. 2. Enter the Change Stored P arameter submenu and select p[...]

4-4 Calibration and Adjustment CUT HERE 1 2 3 4 5 6 7 1 4 5 6 FEED THIS END FIRST T OP TO P CALIBRA TION V ALUE SCALE 950 850 750 650 550 450 500 600 700 800 900 SET -UP Cut the top of this chart along the dashed line . Enter the “Change Parameter” menu and select parameter 200. a) note existing value: b) enter new v alue: 1500 MEASUREMENT Exit[...]

5-35 Prob lem Resolution COMMUNICA TION ERROR CODES RECEIVE ERR ORS (400 level codes) – Code numbers not listed are not used CODE DESCRIPTION COMMENTS 401 DCN recei ved Y ou are called by a fax that is polling and from the DIS you send, it is noted that there is no document to send. The call- ing fax then sends you a DCN (Sharp brand fax machines[...]

5-36 Prob lem Resolution COMMUNICA TION ERROR CODES (Continued) RECEIVE ERR ORS (400 level codes continued) – Code numbers not listed are not used CODE DESCRIPTION COMMENTS 422 Irrele v ant response In non-ECM mode the command recei ved was none of the expected responses. 431 No local response for remote interrupt Set by a recei ver when working [...]

5-37 Prob lem Resolution COMMUNICA TION ERROR CODES (Continued) TRANSMIT ERRORS (500 le vel codes) – Code numbers not listed are not used CODE DESCRIPTION COMMENTS 501 Line busy Busy tone detected during initial handshake. “BUSY” dis- played on journal. 502 DCN recei ved A DCN was recei ved in a command frame that was recei ved in response to[...]

5-38 Prob lem Resolution COMMUNICA TION ERROR CODES (Continued) TRANSMIT ERRORS (500 le vel codes continued) – Code number s not listed are not used CODE DESCRIPTION COMMENTS 526 Irrele v ant response The response recei ved follo wing the DCS + training was not v alid (expected CFR). 531 Irrele v ant response The response recei ved follo wing the[...]

5-39 Prob lem Resolution COMMUNICA TION ERROR CODES (Continued) TRANSMIT ERRORS (500 le vel codes continued) – Code number s not listed are not used CODE DESCRIPTION COMMENTS 561 DCN recei ved DCN was recei ved in a response to the transmitted signal. Check diagnostic bits 11 and 12. 562 Line disconnect Recei ver sent DCN and dropped the line aft[...]

5-40 Prob lem Resolution P ower -On Initialization T ests When first powered-on, the HP Of ficeJet Series 300 performs a series of tests during the initialization sequence. The control panel will briefly display “ Servo Pr ocessor Re vision x.x. ”, e ven if no f irmware is installed. If the initialization cannot proceed past this display , the [...]

5-41 Prob lem Resolution Special Menus and Functions Special menus and various functions can be accessed through multiple (simultaneous) b utton presses while powering on the HP Off iceJet Series 300. These button combinations should be held prior to and during po wering on until the display reads “ Self T est Please W ait ”. Most of these func[...]

5-42 Prob lem Resolution Also, after the HP Off iceJet Series 300 is po wered on and in the “ Ready ” state, pressing the 5 and 2 buttons simultaneously will produce a one-page demo printout which includes a listing of many of the product’ s features and capabilities. Service and Factory Men u Located in the Service and Factory Menu structure[...]

5-43 Prob lem Resolution Service and Factory Menu Structure This menu tree sho ws the structure of the Service and Factory Menu presented on the follo wing pages. SHO W CODE REVISION SHO W F AILURE CODE F A CTOR Y DEF A UL TS SET P ANEL LANGU A GE PRINT CALIB CHAR T PRINT STORED P ARAMS CHANGE STORED P ARAMS REMO TE OPERA TIONS TEST MENU BENCH R UN[...]

5-44 Prob lem Resolution There are two methods that can be used to access the Service and F actory Menu as follows:  Press the * and 7 buttons simultaneously while po wering on the HP Off iceJet Series 300.  From the “ Enter Header Number ” display , f irst use the Backspace button to erase the currently displayed header number (if presen[...]

5-45 Prob lem Resolution Print Stored Params : A four -page hard copy printout of all parameter v alues. The report provides the follo wing: 1. Parameter number 2. Brief parameter description. 3. Current parameter v alues. 4. Default parameter v alues if dif ferent from the current v alue. Change Stored P arams : Pro vides the ability to change the[...]

5-46 Prob lem Resolution T est Menu : This menu allo ws access to the following separately selectable tests: Printer Motor T est: Remov e any paper from the input tray before selecting this test. The paper pick mechanics are tested continuously until the Stop button is pressed. The front cov er and access door may be opened after the test has start[...]

5-47 Prob lem Resolution Monitor T est: This test is used to determine if the HP Of ficeJet Series 300 is sensing a f alse calling CNG tone, which would cause the unit to interrupt a v oice call while in Fax/T AM receiv e mode. T wo modes are av ailable in this test, On-hook and Of f-hook monitor tests. Pressing the left arrow (  ) b utton will [...]

5-48 Prob lem Resolution System Err or Codes System error codes may be displayed on the front panel display . They are recorded at parameter locations 176 through 179. Printing the Stored P arameter Report from the Service and Factory Menu will pro vide a printed cop y of all the parameter values. Indi vidual parameter v alues may be vie wed using [...]

5-49 Prob lem Resolution User Menu - Associated P arameter Structure Certain user menu selections either af fect, or are af fected by , various internal parameters. The follo wing diagram sho ws the various user menu functions and the associated parameter numbers whose v alues are af fected by the user menu item. HP OfficeJet Series 300 User Menu -[...]

5-50 Prob lem Resolution HP OfficeJet Series 300 P arameter Descriptions The parameter database is initialized from internal tables based on the LIU country code and revision. Many of these parameters are modif iable by the user or support person and are not initialized whene ver the unit is powered ON. Changes made will normally be retained. Param[...]

5-51 Prob lem Resolution Ring Detection and Auto Answering Parameter # Description Units 3* Auto answer enabled. Modified by the user using the <Recei ve Mode> k ey . If TR UE then HP Off iceJet Series 300 will automatically answer and attempt to recei ve a f ax after the set rings to answe Country Default United States 1 Australia 1 France 1[...]

5-52 Prob lem Resolution Parameter # Description Units 6 Ring detect low frequency . Minimum valid frequenc y for the incoming ring signal. Country Default United States 15 Australia 13 France 25 Germany 21 Netherlands 20 United Kingdom 15 India 15 K orea 15 China 15 1 Hz (10 Hz to 99 Hz) 7 Ring detect high frequency . Maximum v alid frequency for [...]

5-53 Prob lem Resolution Parameter # Description Units 9 Ring env elope maximum ON time. Maximum time an entire ring signal can be present to be counted as 1 ring. The entire ring signal may consist of se veral ring bursts separated by periods of silence. Country Default United States 8000 Australia 8000 France 8000 Germany 8000 Netherlands 8000 Un[...]

5-54 Prob lem Resolution Parameter # Description Units 12 Ring burst minimum ON time. Minimum time a single ring signal must be acti ve before it is counted. If this time is not exceeded the ring b urst is ignored. Country Default United States 100 Australia 100 France 100 Germany 250 Netherlands 100 United Kingdom 100 India 100 K orea 100 China 10[...]

5-55 Prob lem Resolution Eavesdr op Detection and Automatic Answering Parameter # Description Units 17* Eavesdrop enable. If TR UE then HP Of ficeJet Series 300 will attempt to detect an incoming fax when a do wnstream or parallel telephone (or T AM) answers. Selected by the user using the <Recei ve Mode> ke y . Country Default United States [...]

5-56 Prob lem Resolution Parameter # Description Units 20 Eavesdrop e valuation time. Ea vesdrop is automatically started (and restarted) when each ring ends. It is automatically deacti vated after this time. Country Default United States 60 Australia 60 France 30 Germany 60 Netherlands 60 United Kingdom 60 India 60 K orea 60 China 60 1 sec (10 sec[...]

5-57 Prob lem Resolution Parameter # Description Units 24 Calling tone maximum OFF time. Maximum period of silence that can exist between CNG tones for the tone sequence to be v alid. Country Default United States 8000 Australia 8000 France 8000 Germany 8000 Netherlands 8000 United Kingdom 8000 India 8000 K orea 8000 China 8000 1 ms (1000 ms to 150[...]

5-58 Prob lem Resolution Parameter # Description Units 28 Silence minimum time. An incoming fax will be detected if this period of silence is detected. Silent detection is only intended to apply to do wnstream T ADs. Silent detection will only start after an OGM has been detected and if do wnstream acti vity is detected. Country Default United Stat[...]

5-59 Prob lem Resolution Connection Establishment Parameter # Description Units 31 Line seizure delay timer . Specif ies the minimum time between the completion of an outgoing or incoming call and the automatic dialing of the next outgoing call. Country Default United States 5000 Australia 5000 France 6500 Germany 7000 Netherlands 7000 United Kingd[...]

5-60 Prob lem Resolution Parameter # Description Units 35 Modem loop current test enable. Controls if a modem loop current test is performed after HP Off iceJet Series 300 has connected to the external line and before dialing is started.. If TR UE, HP Of ficeJet Series 300 will test for the presence of loop current after going OFF hook prior to dia[...]

5-61 Prob lem Resolution Parameter # Description Units 38 Modem loop current ev aluation time. Maximum time the machine will wait for loop current before dialing when performing a loop current test. Country Default United States 0 Australia 4000 France 4000 Germany 4000 Netherlands 4000 United Kingdom 4000 India 0 K orea 0 China 0 1 ms (0 ms to 150[...]

5-62 Prob lem Resolution P ause Control Parameter # Description Units 41 Pre dial pause mode. Specifies what type of pause HP Of ficeJet Series 300 will perform before dialing. If BLIND W AIT , the W AIT BEFORE BLIND DIALING delay will be used before dialing. If CHECK FOR TONE, a PSTN dial tone must be detected before dialing. If CHECK FOR SPECIAL [...]

5-63 Prob lem Resolution Parameter # Description Units 44 Time of each pause. Duration of the delay when pause characters in a dial string are interpreted as delays. Country Default United States 3000 Australia 3000 France 2000 Germany 2000 Netherlands 2000 United Kingdom 2000 India 3000 K orea 3000 China 3000 1 ms (500 ms to 8000 ms) 45 Number of [...]

5-64 Prob lem Resolution Dial T one Detection Parameter # Description Units 46 Maximum wait for all dial tone detection. Maximum total time that HP Off iceJet Series 300 will wait for an y dial tone. Country Default United States 10000 Australia 5000 France 10000 Germany 15000 Netherlands 18000 United Kingdom 8000 India 10000 K orea 10000 China 100[...]

5-65 Prob lem Resolution Parameter # Description Units 50 PSTN dial tone minimum of f time. The minimum period of silence that must exist between cadenced PSTN dial tones if the tone sequence is to be v alid. Country Default United States 0 Australia 0 France 0 Germany 0 Netherlands 0 United Kingdom 0 India 0 K orea 0 China 0 1 ms (0 ms to 2000 ms)[...]

5-66 Prob lem Resolution Parameter # Description Units 54 PSTN dial tone frequency 2. Center frequency for the second component of the PSTN dial tone. Country Default United States 440 Australia 0 France 510 Germany 435 Netherlands 415 United Kingdom 355 India 440 K orea 440 China 440 1 Hz (0 Hz to 1200 Hz) 55 PSTN dial tone frequency 3. Center fre[...]

5-67 Prob lem Resolution Parameter # Description Units 58 Special dial tone detection time minimum. The total time a special dial tone sequence must be present for a special dial tone to be detected. Country Default United States 0 Australia 0 France 1300 Germany 0 Netherlands 0 United Kingdom 1000 India 0 K orea 0 China 0 1 ms (0 ms to 15000 ms) 5[...]

5-68 Prob lem Resolution Parameter # Description Units 60 Special dial tone minimum on time. Minimum period of silence that must exist between cadenced special tones if the tone sequence is to be v alid. Country Default United States 0 Australia 0 France 0 Germany 0 Netherlands 0 United Kingdom 0 India 0 K orea 0 China 0 1 ms (0 ms to 2000 ms) 61 S[...]

5-69 Prob lem Resolution Parameter # Description Units 64 Special dial tone frequency 2. Center frequency for the second component of the special dial tone. Country Default United States 0 Australia 0 France 460 Germany 0 Netherlands 0 United Kingdom 0 India 0 K orea 0 China 0 1 Hz (0 Hz to 1200 Hz) 65 Special dial tone frequency 3. Center frequenc[...]

5-70 Prob lem Resolution Dialing Parameter # Description Units 68 Dial pulse code. Determines the number of pulses that are issued for each digit. This parameter is set by the LIU. NORMAL : 1=1 pulse...9=9 pulses...0=10 pulses REVERSE : 1=9 pulses...9=1 pulse...0= 10 pulses 2ST AR T : 1=2pulses...9=10 pulses...0=1 pulse Country Default United State[...]

5-71 Prob lem Resolution Parameter # Description Units 71 Dial pulse break time. The duration that the dial pulse relay will be opened to cause a break of loop current during pulse dialing. This parameter is set by the LIU. Country Default United States 60 Australia 67 France 66 Germany 60 Netherlands 61 United Kingdom 67 India 62 K orea 66 China 6[...]

5-72 Prob lem Resolution Parameter # Description Units 75 DTMF transmit delta lo w group. The relati ve transmit le vel for the lo w group of frequencies in the DTMF tone pair . Country Default United States 20 (–0.1 dBm) Australia 20 (–0.1 dBm) France 20 (–0.1 dBm) Germany 20 (–0.1 dBm) Netherlands 20 (–0.1 dBm) United Kingdom 20 (–0.1[...]

5-73 Prob lem Resolution Call Progress Parameter # Description Units 78 Call progress detect. Indicates the frequency combination that is used to identify the call progress tone. Country Default United States 9 Australia 1 France 5 Germany 9 Netherlands 9 United Kingdom 1 India 9 K orea 9 China 9 0=no freq. 1=1 2=2 3=1&2 5=1or2 6=1&2or3&[...]

5-74 Prob lem Resolution Parameter # Description Units 81 Call progress tone minimum off time. Minimum period of silence that must e xist between cadenced call progress tones if the tone sequence is to be v alid. Country Default United States 150 Australia 275 France 350 Germany 200 Netherlands 150 United Kingdom 290 India 150 K orea 150 China 150 [...]

5-75 Prob lem Resolution Parameter # Description Units 85 Call progress tone frequency 2. The center frequency for the second component of the call progress tone. Country Default United States 480 Australia 0 France 460 Germany 450 Netherlands 415 United Kingdom 450 India 480 K orea 480 China 480 1 Hz (0 Hz to 1200 Hz) 86 Call progress tone frequen[...]

5-76 Prob lem Resolution Modem Configuration Parameter # Description Units 89 Equalizer . Used to select the transmission compromise equalizer . equalizers 1,2 and 3 are designed for lines 1.8, 3.6 and 7.2 kilometers respecti vely Country Default United States 0 Australia 0 France 0 Germany 0 Netherlands 0 United Kingdom 0 India 0 K orea 0 China 0 [...]

5-77 Prob lem Resolution Parameter # Description Units 92 Modem minimum carrier detection lev el. Specifies the minimum modem recei ve le vel that is presented from the PSTN at the e xternal telephone interface jack. This parameter is set by the LIU. Country Default United States 430 (–0.1 dBm) Australia 430 (–0.1 dBm) France 430 (–0.1 dBm) G[...]

5-78 Prob lem Resolution Fax Session Configuration Parameter # Description Units 94 Answer inactivity abort timer . Specif ies the time from going OFF hook and waiting for an incoming fax handshake, until HP Of ficeJet Series 300 disconnects because no incoming fax acti vity is detected. Country Default United States 30 Australia 40 France 46 Germa[...]

5-79 Prob lem Resolution Parameter # Description Units 97 Modem transmit lev el maximum. Specifies the maximum modem transmit signal le vel that can be entered by the user , when user adjustment is allowed. Country Default United States 0 (–0.1 dBm) Australia 0 (–0.1 dBm) France 0 (–0.1 dBm) Germany 0 (–0.1 dBm) Netherlands 0 (–0.1 dBm) U[...]

5-80 Prob lem Resolution Redialing Parameter # Description Units 98 Repeat call attempts enable. If F ALSE, then no automatic redialing is attempted. This parameter is set by the user using the Phone Setup menu. Country Default United States 1 Australia 1 France 1 Germany 1 Netherlands 1 United Kingdom 1 India 1 K orea 1 China 1 0 = F ALSE 1 = TR U[...]

5-81 Prob lem Resolution Parameter # Description Units 101 Repeat call attempt timer 1 same number . Specifies the amount of time between repeat call attempts to the same number when the number of repeat call attempts is less than or equal to NUMBER OF CALL A TTEMPTS TIMER ! Country Default United States 60 Australia 60 France 60 Germany 60 Netherl[...]

5-82 Prob lem Resolution Parameter # Description Units 104 Number of call attempts timer 1. Specifies the number of repeat calls that are attempted using REPEA T CALL A TTEMPT TIMER 1 as the interval between call attempts. When this number of repeat calls has been attempted, redialing will continue using NUMBER OF CALL A TTEMPTS TIMER 2. Country De[...]

5-83 Prob lem Resolution Parameter # Description Units 107 Blacklist enable. If TR UE, creates a list of numbers which hav e a history of no answer . Set by the LIU and used only in France. Country Default United States 0 Australia 0 France 1 Germany 0 Netherlands 0 United Kingdom 0 India 0 K orea 0 China 0 0 = F ALSE 1 = TR UE[...]

5-84 Prob lem Resolution Miscellaneous Countr y Specific Parameter # Description Units 108 T5 timer . Determines the maximum time that a transmitting machine will wait for a recei ving machine to stop sending RNR. Country Default United States 240 Australia 60 France 60 Germany 60 Netherlands 60 United Kingdom 60 India 240 K orea 240 China 240 1 se[...]

5-85 Prob lem Resolution Parameter # Description Units 112 Modem post dropout abort timer . Specifies the maximum time the fax session will wait to detect a T30 frame follo wing a data reception abort due to a dropout. Country Default United States 6000 Australia 6000 France 0 Germany 0 Netherlands 6000 United Kingdom 6000 India 6000 K orea 6000 Ch[...]

5-86 Prob lem Resolution Parameter # Description Units 115* Paper size. Determines def ault paper size. Selected by the user using the Paper Size menu. Country Default United States 2 Australia 26 France 26 Germany 26 Netherlands 26 United Kingdom 26 India 26 K orea 26 China 26 1 = Exec 2 = Letter 3 = Legal 26 = A4 81 =En velope 116* T ime format. [...]

5-87 Prob lem Resolution Parameter # Description Units 118 Language index. Determines the language used by HP Of ficeJet Series 300 in the front panel display and on reports. Selected by the LIU. Also selected from the Service and Factory menu. Country Default United States 0 Australia 0 France 2 Germany 1 Netherlands 5 United Kingdom 0 India 0 K o[...]

5-88 Prob lem Resolution Parameter # Description Units 122 Line type. Determines the type of telephone line that the HP Off iceJet Series 300 is connected to. This can either be the public switched telephone network (PSTN) or a pri vate branch e xchange (PBX). The different selections cause HP Of ficeJet Series 300 to make dif ferent checks for dia[...]

5-89 Prob lem Resolution Parameter # Description Units 125 Earth flash time. Controls the duration of the earth flash when HP Off iceJet Series 300 is configured to product this flash type. Country Default United States 300 Australia 300 France 300 Germany 300 Netherlands 300 United Kingdom 300 India 300 K orea 300 China 300 1 ms (50 ms to 2000 ms)[...]

5-90 Prob lem Resolution Parameter # Description Units 128 Auto Pause Insert Enable. Specifies if s pause is automatically inserted into a dial string when a “special” string in encountered. For e xample: In France, the string 16 is used for international access. If this parameter was 1 (T rue) and the string 1614071234567 was entered, the mach[...]

5-91 Prob lem Resolution Miscellaneous Non-Country Specific Default Parameter s Parameter # Description Units 130 Automatic reports. Determines when a journal report will be printed automatically . Selected by the user with the Reports/F AX Log menu. Default v alue = 3. 0= OFF 1=Send or Error 2=Send only 3=Error only 131 PCL letter/draft quality . [...]

5-92 Prob lem Resolution Parameter # Description Units 138 Print TTI header . If TR UE, the header identification will be included on each fax page sent by HP Of ficeJet Series 300. Default v alue = 1. 0 = F ALSE 1 = TR UE 139* Backup recei ve mode. If TR UE, receiv ed faxes will be recei ved and stored into memory if the not able to be printed out[...]

5-93 Prob lem Resolution Parameter # Description Units 152 Ink out enable. If TR UE, ink detection of the pen cartridge is in effect. If F ALSE, no ink detection will occur . Default v alue = 1. 0 = F ALSE 1 = TR UE 153 Send polling enable. If TR UE, HP Of ficeJet Series 300 has been setup to be polled by another fax. User selects from the F ax Set[...]

5-94 Prob lem Resolution Parameter # Description Units 167 SW scaling switching threshold in photo. For factory use only . Default v alue = 999. N/A 168 Solo/SoloLite demo page. Determines whether a Model 330 or a Model 300 demo page will be produced on demand. Default = 0 0 = F ALSE 1 = TR UE 169 PCL normal/condensed font. Default = 0 0 = Normal 1[...]

I-1 Inde x Inde x  Access Door Assembly, to install, 2Ć20 Accessories, Ordering, 1Ć15 Answering Machine, to connect and use, 2Ć28 Area, maximum print, 1Ć14 A uto Answering, parameters and values, 5Ć51 A uto Receive Mode how it works, 2Ć26, 2Ć28 to set u[...]

I-2 Inde x Error Codes 400 level, 5Ć33 500 level, 5Ć33 system, 5Ć48 Errror, types of notification, 5Ć6 European DL envelope, loading for printing from your PC, 2Ć23 Exchange, HP Express, 6Ć2 Exchange Unit, ordering information, 6Ć3  F actory Default Settings,[...]

I-3 Inde x Media    P aper loading precautions, 1Ć12 maximum print area, 1Ć14 specifications, 1Ć12 to order, 1Ć15 T ray capacities, 1Ć13 what to avoid, 1Ć12 Memory F ax image, 1Ć10 Printer, 1Ć8 Menu Settings, setting paper size, 2Ć24 Messages typical?[...]

I-4 Inde x for customers, 6Ć4 for Europian product support, 6Ć9 for HP authorized dealers, 6Ć7 for Indian product support, 6Ć13 for Korean product support, 6Ć14 for resellers, 6Ć6 R eturn for service, 6Ć2 standard (U.S. only), 6Ć2 Ring Detection, parameters [...]

I-5 Inde x                 [...]

I-6 Inde x Notes:[...]

January 22, 1996 Dear A uthorized-HP Dealer , Enclosed is your copy of the HP OfficeJet Series 300 T echnical Support Solutions Guide, part number 5964-6126EUS. This guide includes information on the HP Of ficeJet Series 300 printer , fax, copier , scanner machines. This Guide also includes a final e xam for CZ authorization. HP will use the Centra[...]

Final Exam-1 HP OfficeJet Series 300 Final Exam Final Exam Number 508 When completing the Final Exam, your cooperation in follo wing these directions is needed to ensure the prompt and accurate processing of your final e xam answers. Side 1 of the Final Exam Answer Sheet Side 1 of the Final Exam Answer Sheet contains areas that will ensure accurate[...]

Final Exam-2 HP OfficeJet Series 300 TSSG Final Exam Questions Answer the follo wing questions by filling in the correct circle on side 2 of the Final Exam Answer Sheet. 1. HP Off iceJet Series 300 machines use one print cartridge (P/N ____________). A. 51626A B. PC289X 2. The HP Off iceJet Series 300 can be used with the follo wing printer dri ver[...]

Final Exam-3 8. If a customer asks ho w to connect an answering machine to use with the HP Off iceJet Series 300, you would find the procedure in: A. Chapter 5 of the TSSG B. Chapter 3 of the TSSG C. Chapter 2 of the TSSG D. Chapter 1 of the TSSG 9. When a print cartridge runs out of ink in the HP Off iceJet Series 300, the follo wing occurs: A. A [...]

Final Exam-4 14. A delayed send fax from the automatic document feeder can be sent while a print job is printing? A. T rue B. False 15. HP Of ficeJet Series 300 printer control and printer feature access is through the: A. HP Of ficeJet Series 300 menu B. Printer driv ers C. Remote diagnostic feature 16. When using the HP Of ficeJet Series 300 with[...]

Final Exam-5 21. P aper size, Reception modes and Speed Dial numbers can be set through the HP Off iceJet Series 300 display menu? A. T rue B. False 22. In the T echnical Support Solutions Guide, problem solving information is provided in chapter . A. 2 B. 7 C. 5 D. 3 23. The number of rings to answer setting is ONL Y used in the ________ reception[...]