HP (Hewlett-Packard) 920c manual

quic k h elp hp deskjet 948c/940c/920c series table of contents learning about your printer . . . . . . . . . . . . . . . . . . . . . . 1 introducing your hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . 2 finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 notices and acknowledgments . . . [...]

product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 55 print cartridge status light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 r eplacing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 aligning print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 aut[...]

1 learning about y our pr inter • intr oduc ing y our hp deskjet printer • finding infor mation • notices and acknowledgments • terms and con ventions • learning about printer featur es • using paper tra ys • using the taskagent[...]

2 intr oduc ing y our hp d eskjet pr inter Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features: • Ex cellent phot o quality thro ugh HP’s PhotoREt III, C olor Smart II I pr inting tec hnolog y • H igh r es oluti on pr inting w ith 2 400 x 1200 dp i color phot o mode and 6 00 x 600 dp i bla[...]

3 finding inf ormation qui ck help offers instructions for using your HP deskjet printer. More help is available in other documents included with the printer. The following list explains where you can find specific types of information. The quick star t setup poster explains how to set up your printer and install printer software. The quic k ref er[...]

4 notices and ac kno wledgm ents hew let t-pac k ard compan y notices The information contained in this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard to this material including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-P[...]

5 terms and con ventions The following terms and word conventions are used in quic k help . terms HP Deskjet printers may be referred to as HP Deskjet or HP printers . s ymbols The > symbol guides you through a series of software steps. For example: Click Sta rt > Pr ograms > hp deskjet seri es > hp deskjet series T oolbo x to open the [...]

6 icons A Note icon indicates that additional information is provided. For example: A Mou se icon indicates that additional information is available through the What’s This? help feature. For best results use HP products. To find more information about options on each tab screen, point to an option and click the right mouse button to display the [...]

7 l earning about pr inter featur es buttons and lights The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. Cancel button 2. Print Cartridge Status light and s ymbol 3. R esume light and but ton 4. P ow er button and light canc[...]

8 print cartridge status s ymbol and light The light above the Print Cartridge Status symbol flashes when a print cartridge is low on ink or incorrectly installed. See also: print cartridge status light resume button and light The light above the Resume button flashes when an action is required such as loading paper or clearing a paper jam. When th[...]

9 two -sided printing The printer has a Manual Two-Sided Printing feature so that you can print both sides of a page. An opti onal T w o -Si ded Pr inting Acces sory can be pur c hased f or aut omatic two -sided pr inting w ith 9 4 8c and 9 40c s er ies pr inter s. See also: manual two-sided printing[...]

10 using paper tr a ys In tr a y The In tray holds paper or other media to be printed. 1. Out tra y 2. In tra y pushed in Pull out the In tray to load paper and other media. Keep the In tray pulled out when you print on legal paper. 1. In tra y pulled out[...]

11 You can print different sizes of media by sliding the paper guides in and out. 1. paper width guide 2. In tr ay pulled out 3. paper length guide out tra y The position of the Out tray can be changed for different printing needs. Out tr a y up – Place the tray in the up position for easy loading of paper into the In tray. The Out tray must rema[...]

12 Out tray do wn – Leave the tray in the down position for most types of printing and single envelope printing. Out tra y e xtension – (Not av ailable in all pr inter models .) Pull the Out tray extension out when printing a large number of pages. Also extend the tray when you are printing in draft mode to prevent the paper from falling out of[...]

13 fold-up tr a y Your printer may have a Fold-Up tray that contains the In and Out trays. The Fold-Up tray must always be lowered to print or to access the print cartridges. 1. Fold-Up tr ay up 2 . Fold-Up tra y down[...]

14 using th e task agent The TaskAgent allows you to determine the status of the print cartridges and to change settings such as default print quality. It is located on the Windows taskbar. 1. T askAg ent c hanging pr int qualit y You can quickly change the resolution of printed output using the TaskAgent. 1. Cli ck the Ta s k A g e n t icon on the[...]

15 2. Selec t fr om the fo llo w ing options: • Print Quality : Dr aft , Normal , or Bes t • Automatic T wo-Sided Pr inting : If appr opr iate 3. Cli ck o utside the Def ault Prin t Settings bo x . A dialog bo x appear s stating that the ne w se t ting w ill be us ed ev ery time y ou pr int . (If yo u don ’t w ant to see this di alog bo x aga[...]

16 displa y ing print cartridge w arning messages The color and appearance of the TaskAgent change when there are warning messages. Warning messages appear when a print cartridge is low on ink or has been installed incorrectly. • W hen the icon is blinking and ou tlined in y ello w , unr ead war ning mess ages ha ve bee n issued . • W hen the i[...]

17 pr inting on paper and ot her m edia • printing w ith your hp deskjet printer • plain paper •e n v e l o p e s • transpar encies • labels • business car ds, index car ds, and other small m edia • photogr aphs • greeting car ds • posters • banners • iron-on transf ers • manual two -sided printing • custom paper siz es[...]

18 pr inting with y our hp d eskjet printer opening th e pr inter properties dialog bo x T he prin ter is contr olled b y softw ar e installed on the co mputer . The pr inte r so ft w ar e , also called a pr inte r dri ve r , pr ov ides a di alog bo x to communi cate w ith the pr inter . In the prin ter pr oper tie s box y ou can se lect optio ns s[...]

19 c hanging pr inter properties settings T he prin ter pr oper tie s bo x contains S etup , F eatur es , and Ad vanced ta b options . •U s e t h e Setup tab to c h oos e pr in t quality , paper ty pe , paper si z e , and banner pr inting . Y o u can also scale the si z e of the pr inted doc ument so that it f its on the paper in y our print er .[...]

20 plain paper • let ter/A4 paper • legal paper letter/A4 paper prepar ing to print 1. R aise the Out tr ay and pull out the In tra y . 2. Slide o ut both pape r guides . 3. Insert a st ack of pa per into the In tr ay . 4. P lace up to 100 sheets of paper in t o the In tr ay if y our pr in te r ha s a F old- Up tr ay . Place u p to 15 0 sheets [...]

21 printing on letter/A4 paper 1. Open the f ile y ou w ant to pr int . F ollo w one of the se paths to selec t y our pr int opti ons, depending o n the so ft w ar e pr ogr am y ou ar e using: • C lic k Fil e > Print , then selec t Properties –or– • C lic k Fil e > Print Setup , then select Pr operties –or– • C lic k Fil e > [...]

22 printing guidelines Most plain photocopy paper can be used in your printer, particularly paper that is marked for use in inkjet printers. To get the best results, use HP papers. These papers have been developed especially for HP inks and HP printers. See also: printing with your hp deskjet printer manual two-sided printing custom paper sizes leg[...]

23 printing on legal paper 1. Open the f ile y ou w ant to pr int . F ollo w one of the se paths to selec t y our pr int opti ons, depending o n the so ft w ar e pr ogr am y ou ar e using: • C lic k Fil e > Print , then selec t Properties –or– • C lic k Fil e > Print Setup , then select Pr operties –or– • C lic k Fil e > Prin[...]

24 en v elopes Print a single envelope using the envelope slot, or print multiple envelopes using the In tray. • printing a single en velope • printing multiple en velopes printing a single en velope prepar ing to print 1. P lace the en ve lope—with the f lap side on the le ft and fac ing up—int o the single en v elope slot . 2. P ush the e[...]

25 2. F ollo w one of the se paths to selec t y our pr int opti ons, depending o n the so ft w ar e pr ogr am y ou ar e using: • C lic k Fil e > Print , then selec t Properties –or– • C lic k Fil e > Print Setup , then select Pr operties –or– • C lic k Fil e > Print > Setup , then selec t Properties . T he prin ter pr oper[...]

26 printing multiple en velopes prepar ing to print 1. P ull out the In tr ay . 2. Slide o ut both paper gui des and r emov e all paper fr om the tr a y . 3. P lace no mor e than 15 en ve lopes—w ith the fla p side on the left and fac ing up—in the tr ay . 4. P ush the en velope s fo r w ar d until the y stop . 5. Slide the pa per guide s snugl[...]

27 2. F ollo w one of the se paths to selec t y our pr int opti ons, depending o n the so ft w ar e pr ogr am y ou ar e using: • C lic k Fil e > Print , then selec t Properties –or– • C lic k Fil e > Print Setup , then select Pr operties –or– • C lic k Fil e > Print > Setup , then selec t Properties . T he prin ter pr oper[...]

28 printing guidelines • Ne ver place mo r e than 15 en ve lopes in the In tr a y at one time . • A lign the en velope edge s bef or e inserting them . • A v oid u sing en ve lopes that hav e clas ps or w indow s. • A v oid u sing en ve lopes that ar e shin y or embo ssed , env elopes w ith thic k, ir r egular , or c urled edges , or en v e[...]

29 tr anspar enc ies prepar ing to pr int 1. P ull out the In tr ay . 2. Slide o ut both paper gui des and r emov e all paper fr om the tr a y . 3. F an the edges o f the trans par ency sheets to s eparat e them , then align the edges . 4. P lace up t o 2 5 tr anspar e ncy sheets in the tr a y if the pr in ter has a F old-Up tr a y . P lace u p to [...]

30 printing tr ansparencies 1. Open the f ile y ou w ant to pr int . 2. F ollo w one of the se paths to selec t y our pr int opti ons, depending o n the so ft w ar e pr ogr am y ou ar e using: • C lic k Fil e > Print , then selec t Properties –or– • C lic k Fil e > Print Setup , then select Pr operties –or– • C lic k Fil e > [...]

31 labels prepar ing to pr int 1. P ull out the In tr ay . 2. Slide o ut both paper gui des and r emov e all paper fr om the tr a y . 3. F an the edges of the label sheets to s epar ate them , then align the la bel edges . 4. L oad up to 20 labe l sheets—label side do w n—in the tra y . 5. Slide the pa per guide s snugly against the sheets and [...]

32 3. Selec t the Setup t ab , then choo se the f ollo w ing: • Print Quality : Nor mal • P aper T ype : P lain P aper • Pa p e r S i z e : Let ter or A4 4. Sele ct th e Features t ab , then c hoos e the f ollo w ing: • Orientation : Appr opr iate o ri ent ation • T wo - Sided Printing : Unc heck ed • Copies : Up t o 20 5. Selec t the A[...]

33 business cards, inde x cards, and other small media prepar ing to pr int 1. P ull out the In tr ay . 1. R aise the Out tr ay to the u p position . 2. Slide o ut both paper gui des and r emov e all paper fr om the tr a y . 3. Ali gn the edges of the car ds or other small media . 4. P lace u p to 3 0 car ds in the tr a y if the pr int er has a F o[...]

34 printing business car ds, index car ds, and ot her small m edia 1. Open the f ile y ou w ant to pr int . 2. F ollo w one of the se paths to selec t y our pr int opti ons, depending o n the so ft w ar e pr ogr am y ou ar e using: • C lic k Fil e > Print , then selec t Properties –or– • C lic k Fil e > Print Setup , then select Pr op[...]

35 printing guidelines • If an out o f paper mess age appears , v er if y that the inde x cards or other small medi a ar e positio ned pr operl y in the In tr ay . • If the inde x car ds or other small medi a ar e smaller than 100 x 14 8 mm ( 4 x 5 . 6 in) , do not us e the In tra y . Use the pr inter ’s single env elope slot to load the medi[...]

36 photogr aphs prepar ing to pr int 1. P ull out the In tr ay . 2. Slide o ut both paper gui des and r emov e all paper fr om the tr a y . 3. F an the edges of the phot o paper t o separ ate them , the n ali gn the phot o paper edges . 4. P lace up to 20 sheets of phot o paper—pr inta ble side do wn—in the tr ay . 5. Slide the pa per gui des s[...]

37 2. F ollo w one of the se paths to selec t y our pr int opti ons, depending o n the so ft w ar e pr ogr am y ou ar e using: • C lic k Fil e > Print , then selec t Properties –or– • C lic k Fil e > Print Setup , then select Pr operties –or– • C lic k Fil e > Print > Setup , then selec t Properties . T he prin ter pr oper[...]

38 printing guidelines • Pho tos mu st be in an electr o nic f ormat be fo re the y can be pr inted . Y ou can us e digital or s canned photo s, or ha ve y our local camera sh op pr o v ide elec tr onic f iles of the phot os y ou want t o prin t . •U s e t h e PhotoREt setting f or mos t photo pa per prin ting . • If y ou hav e a par allel ca[...]

39 gr eeting car ds prepar ing to pr int 1. P ull out the In tr ay . 2. R aise the Out tr ay to the u p position . 3. Slide o ut both paper gui des and r emov e all paper fr om the tr a y . 4. F an the edges of the gr eeting car ds to separ ate them . 5. Ali gn the edges of the car ds, then place no mo re than 5 car ds in the tr ay . 6. P ush the c[...]

40 2. F ollo w one of the se paths to selec t y our pr int opti ons, depending o n the so ft w ar e pr ogr am y ou ar e using: • C lic k Fil e > Print , then selec t Properties –or– • C lic k Fil e > Print Setup , then select Pr operties –or– • C lic k Fil e > Print > Setup , then selec t Properties . T he prin ter pr oper[...]

41 printing guidelines • Unf old pr e -f olded car ds, the n place them in the In tr ay . • If an out o f paper mess age appears , v er if y that the car ds are positi oned pr operl y in the In tra y . • If the car ds ar e smaller than 100 x 148 mm ( 4 x 5 .6 inches), do not us e the In tr ay . Use the pr inter’s single e nv elope slot to l[...]

42 posters prepar ing to pr int 1. P ull out the In tr ay . 2. Slide o ut both paper gui des and r emov e all paper fr om the tr a y . 3. F an the edges of the pos ter sheets to separ ate them , then alig n the edges . 4. P lace the sheets in the tra y . 5. Slide the pa per guide s snugly against the sheets and push in the tr ay . printing po sters[...]

43 4. Sele ct th e Features t ab , then c hoos e the f ollo w ing: • Orientation : Appr opr iate o ri ent ation • P oster Printing : Selec t this option then s elect 2x2 , 3x3 , or 4x4 • T wo - Sided Printing : Unc hec k ed • Copies : Number of cop ies 5. Sele ct th e Adv anced tab if y ou w ish to mak e optional adj us tments to color , in[...]

44 banners prepar ing to pr int 1. P ull out the In tr ay . 2. Slide o ut both paper gui des and r emov e all paper fr om the tr a y . 3. R aise the Out tr ay . 4. Selec t up to 20 sheets o f banner paper . Remo ve and dis car d an y perfor ated str ips . 5. P lace the banner paper in the In tr ay w ith the unattached edge o f the paper f ac ing th[...]

45 2. F ollo w one of the se paths to selec t y our pr int opti ons, depending o n the so ft w ar e pr ogr am y ou ar e using: • C lic k Fil e > Print , then selec t Properties –or– • C lic k Fil e > Print Setup , then select Pr operties –or– • C lic k Fil e > Print > Setup , then selec t Properties . T he prin ter pr oper[...]

46 printing guidelines The Release Notes describe problems that may occur when you print banners using some software programs. Click Sta rt > Pr ograms > hp deskjet ser ies > Release Notes to view this information. For best results use hp products.[...]

47 ir on -on transf ers prepar ing to pr int 1. P ull out the In tr ay . 2. Slide o ut both paper gui des and r emov e all paper fr om the tr a y . 3. F an the edges of the ir on -on tr ansfer paper to s epar ate them, then ali gn the edges . 4. P lace the iro n -on tr ansfer pape r in the tra y w ith the prin table side do w n. 5. Slide the pape r[...]

48 4. Sele ct th e Features t ab , then c hoos e the f ollo w ing: • Orientation : Mirr or Image • T wo - Sided Printing : Unc hec k ed • Copies : Number of cop ies 5. Sele ct th e Adv anced tab if y ou w ish to mak e optional adj us tments to ink v olume , color , dry ing time , or pr int speed (L ow Memo r y Mode) . 6. Click OK to r etur n [...]

49 manual t w o -sided printing prepar ing to pr int 1. R emo v e all paper fr om the Out tr ay . 2. P ull out the In tr ay and load it w ith paper . 3. Slide the pa per guide s snugly against the edges o f the paper . 4. P ush in the In tr a y . printing manuall y 1. Open the f ile y o u w ant to pr in t . V er ify that the doc ument y ou ar e pr [...]

50 4. Sele ct th e Features t ab , then c hoos e the f ollo w ing: • Orientation : Appr opr iate o ri ent ation • T wo - Sided Printing : Chec k this box T he T w o -Si ded Prin ting Mar gin dialog bo x appears . a . Selec t the appr opri ate page conte nt optio n, then c lic k OK to r eturn to the F eatur es sc r een. b. S e l e c t Book (bind[...]

51 9. Click Continue when the pa per is pr oper ly r eloaded . Book binding[...]

52 T abl et binding printing guidelines • T he print er auto maticall y pr ints odd-number ed pages f irst . Once the odd-number ed pages ar e pr inted , a m essage ap pea rs prom pting y ou to r eload the paper so that the e ven-number ed pages can be prin ted . • If y ou hav e pur cha sed the HP T w o -Si ded Pr inting Acce ssory , y ou can p[...]

53 c ustom paper si z es prepar ing to pr int 1. R aise the Out tr ay to the u p position . 2. P ut the paper or o ther media y ou want t o pr int into the In tr ay , w ith the pr intable si de do w n. 3. P ush the paper f or w ar d until it stop s. 4. Slide the pa per guide s snugl y against the edge s of the media and pu sh in the In tr a y . 5. [...]

54 2. F ollo w one of the se paths to selec t y our pr int opti ons, depending o n the so ft w ar e pr ogr am y ou ar e using: • C lic k Fil e > Print , then selec t Properties –or– • C lic k Fil e > Print Setup , then select Pr operties –or– • C lic k Fil e > Print > Setup , then selec t Properties . T he prin ter pr oper[...]

55 pr oduc t maintenance • print cartridge status light • replacing print cartridges • aligning print cartridges • automaticall y c leaning print cartridges • manuall y c leaning print cartridges • cl eaning the printer • re filling print cartridges • maintaining print cartridges • print cartridge part numbers • the hp deskjet t[...]

56 pr int car tridge status light understanding th e pr int car tri dg e status light The Print Cartridge Status light flashes when one or both of the print cartridges are low on ink, improperly installed, or malfunctioning. This light also flashes if the wrong print cartridge type is used. 1. Print Cartridge Status light If the ink level is low in[...]

57 c h ecking t he print cartridge status Open the printer’s top cover when the Print Cartridge Status light flashes. The yellow arrow on the print cartridge cradle points to one of five Print Cartridge Status icons revealing the exact nature of the problem. 1. tri-color cartridge problem icon 2 . blac k cartridge problem icon 3. tr i-color cartr[...]

58 troubleshooting pr oblems with th e tri-color or black print cartridge If the yellow arrow points to a print cartridge problem icon, the print cartridge is either missing, improperly installed, defective, or is the wrong print cartridge for the printer. Perform the following tasks to correct the problem: • Ins er t the pr oper prin t car tr id[...]

59 r epla cing print cartridges Before buying replacement print cartridges, verify the correct part number s . When a print cartridge is empty, leave the empty print cartridge in the print cartridge cradle until it is replaced. The printer requires both print cartridges to operate. To replace a print cartridge: 1. V er if y that the Out tr ay is do[...]

60 1. Out tra y (in dow n position) 2. press P ow er but ton 3 . open top cov er 4. raise cradle latch 5. lift out cartridge[...]

61 6. R e mo ve the r eplacement pr int cartri dge f r om its pac k aging and car ef ull y r emo v e the pr otec ti ve v in yl t ape . Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required el[...]

62 aligning pr int car tridges After a print cartridge is replaced, align the print cartridges to ensure the best possible print quality. Alignment is performed from the HP Deskjet Toolbox. 1. Open the HP Deskj et T oolbo x using one of the f ollow ing methods: • C lic k Star t > Programs > hp deskjet series > hp deskjet series T oolbo x[...]

63 automaticall y c leaning print car tridges If your printed pages are missing lines or dots, or if they contain ink streaks, the print cartridges need to be cleaned. Print cartridges are cleaned automatically using the following procedure: 1. Open the HP Deskj et T oolbo x . 2. Sele ct th e Printer Services tab . 3. Sele ct Cl ean the Print Cartr[...]

64 manuall y c leaning print cartridges If the printer is used in a dusty environment, a small amount of debris may accumulate inside the case. This debris can include dust, hair, carpet, or clothing fibers. When it gets on the print cartridges and cradle, it can cause ink streaks and smudges on printed pages. Ink streaking is easily corrected by m[...]

65 c leaning the print cartridges and print cartridge cradle 1. Dip the end of a c lean cotton s wab in to the distilled w ater and r emo ve any e x cess water . 2. Clean the f ace and edges of the f irst pr int car tr idge w ith the s wa b , as sho wn in the f ollo wing illu str a ti on . Do Not w ipe the nozzle plate . 1. nozzle plate 2. cl ean t[...]

66 5. W ipe the underside o f the pr int cartri dge cr adle walls u sing c lean, mois tened cotto n s wa bs . R epeat this pr ocess un til no ink r esi due appears on a c lean s w ab . 1. print cartridge cradle 2. cradle wall 6. R eins ert the print cartr idges and c lose the pr inter ’s top co ver . 7. R econnect the po we r cor d to the bac k o[...]

67 cle aning th e pr inter the printer case T he prin ter ej ects ink ont o paper in a f ine mist , and small amounts o f ink may be deposited o n the prin ter cas e ov er time . The cas e can be cleaned w ith a so ft, dam p clo th to r emov e dust , smudges , st ains, and sp illed ink . Use w ater onl y . Do not u se hou sehold c leaners or de ter[...]

68 refi lling pr int car tridges Do not refill HP print cartridges. Refilling print cartridges causes the electronic and mechanical components of the print cartridges to exceed their normal life cycle. It also creates many potential problems, such as: • P o or pr int qualit y . Non -HP inks can contain e lements that c log the cartri dge nozzles [...]

69 maintaining pr int car tri dges The following tips will help maintain HP print cartridges and ensure consistent print quality: • K eep all prin t car tr idge s in their s ealed pack ages until the y ar e nee ded. Print car tridges shou ld be stor ed a t r oom temp er at ur e (6 0–7 8 degr ees F or 15 .6–2 6 .6 degr ees C) . • If pr int c[...]

70 pr int car tr idg e par t numbers When replacing print cartridges in your HP Deskjet printer, buy print cartridges with the following part numbers: • Black : HP 66 15 A Ser ies o r HP No . 15 • T ri-Color : HP C6 5 78 Ser ies o r HP No . 7 8[...]

71 t he hp deskjet toolbo x The HP Deskjet Toolbox contains a number of useful tools that let you print a test page, and clean, align, and check the estimated ink level in print cartridges. If you have purchased the optional HP Two-Sided Printing Accessory (not a vaila ble for all pr inter s) , you can enable it from the Toolbox. Use one of these m[...]

72[...]

73 sol v e a pr obl em • printer lights ar e flashing • printer is not pr inting • printer is too slo w • pr oblems with printouts[...]

74 pr inter lights are flashing • what the flashing lights indicate • if the print car tr idge status light is flashing • if the resume light is flashing • if the power light is flashing • if all lights are flashing what the flashing lights indicate F lashing lights indi cate the pr inter s tatus . 1. Print Cartridge Status light and s ym[...]

75 if the print cartridge status light is flashing the top cov er is open Clo se the top co ver . there ma y be a problem w ith a print cartridge • V er ify that the corr ect pr int car tr idge s ar e installed . • C heck if a pr int car tr idge is lo w on ink or impr operl y installed . See also: print cartridge part numbers checking the print[...]

76 if th e pow er light is flashing the printer is prepar ing to print The light stops flashing when the printer has received all data. if all lights are flashing the printer ma y need to be restarted 1. Pr ess the Po w e r button t o turn o ff the prin ter , then pr ess the Po w e r button to r estart the pr inter . Pr oceed to s tep 2 if the ligh[...]

77 pr i nter is not pr inting • paper does not come out of the printer • err or messages appear when using a USB connec tion • paper jams occur • printer does not tur n on paper does not come out of the printer Follow these instructions to correct the problem. ch ec k the printer Verify the following: 1. T he prin ter is connec ted to the p[...]

78 ch eck the printer lights •I f t h e Print Cartridge Status ligh t is blinking, lift the pr inte r cov er to v er ify that the print cartr idges ar e pr oper ly ins talled . •I f t h e Res um e light is blinking , pre ss the Resu me button . •I f t h e Po w e r light is blinking , the pr inter is in the pr ocess o f prin ting . 1. Print Ca[...]

79 err or m essages appear when using a USB connec tion the error message “there w as an error w riting to <name of usb port>” is displa yed If the printer is connected to a USB hub along with several other USB devices, it may not be receiving correct data. Connect the printer directly to the USB port on your computer. paper jams occur 1.[...]

80 2. R emo v e the paper jam , then r eplace the Rear A ccess Door . 3. R eload paper into the In tra y . 4. Pr ess the Re sum e button . 5. Pr int the doc ument . printer does not tur n on The printer may have drawn too much power. 1. Disconnec t the po w er cor d fr om the pr inte r . 2. W ait appr o x imatel y 10 seconds . 3. R econnect the po [...]

81 pr int er is too slo w The print speed and overall performance of the printer can be affected by several variables: • computer does not meet s ystem r equirements • printer so ft war e is outdated • there ar e conflic ting USB cable connections • comple x doc uments, graphics, or photogr aphs are pr inting computer does not meet s y stem[...]

82 there are conflicting USB cable connec tions A printing conflict may occur when the printer and several other USB devices are attached to a hub. There are two methods for solving the conflict: • A ttach the pr inter’s U SB cable dir ectl y to the comput er instead o f a hub –or– • K eep the prin ter attac hed to a hub , but do not u se[...]

83 If you have a parallel cable connection you may be able to increase photo printing speed by enabling Hardware ECP (Extended Capabilities Port). To do this: 1. Open the HP Deskj et T oolbo x using one of the f ollow ing methods: • C lic k Star t > Programs > hp deskjet series > hp deskjet series T oolbo x –or– • R ight-cli ck the[...]

84 pr o blems with pr intouts • blank pages print • docum ent is printed o ff-center or at an angle • parts of the doc ument are missing or ar e in the wrong place • printout does not r eflec t new pr int settings • photos ar e not printing corr ec tl y • banners are not printing cor rectly blank pages print The printer may process page[...]

85 docum ent is pr inted off-center or at an angle 1. V er if y that the pape r is corr ectl y placed in the In tr ay . 2. V er if y that the pape r guides f it snugly agains t the paper . 3. R epr int the doc ument . parts of th e document are missing or pr inted in th e wr ong place Use the instructions below to reset paper orientation, page size[...]

86 photos ar e not printing corr ec tly 1. Co nfir m that the phot o paper is placed in the In tr ay w ith the prin t side do w n. 2. Slide the pa per fo r w ar d until it st ops. 3. Slide the pa per guide s snugly against the paper and pu sh in the In tr ay . 4. F ollo w one of the se paths to open the pr inter pr oper tie s bo x , depending on y [...]

87 banners are not pr inting corr ec tl y 1. V er if y that the Out tr ay is in the up po sitio n. T he Out tr ay m ust r emain up w hile y ou print the banner . 2. P ut the banner paper in the In tr ay so that the unattac hed edge is at the top of the s tac k. 3. Insert the f irst edge o f the banner paper int o the In tr ay un til it stops . Co n[...]

88 6. Click Apply > OK to r eturn t o the Prin t or Pr int Setu p sc r een. 7. Click OK to pr int the banner . 8. V er if y that the pr inter s oftwar e is operating co rr ectl y if gaps appear on the ends of the shee ts when pr inting . T he Re lease Note s desc ribe banner pr inting pr oblems using spec if ic so ft w ar e pr ograms . Clic k St[...]

89 pr oduc t spec ifications • product specifications for hp deskjet 9 48c series printers • product specifications for hp deskjet 9 40c series printers • product specifications for hp deskjet 9 20c series pr inters • minimum printing mar gins • s ystem r equirements[...]

90 pr oduc t spec ifications f or hp d eskjet 9 48c ser ies printers hp deskjet 9 48c model no. C64 31D black text pr int speed Draft: 12 pages per minute mix ed text w ith color graphics print speed Draft: 10 pages per minute black truet y pe text r esolution (depending on paper type) Draft: 300 x 300 dpi Normal: 600 x 600 dpi Best: 600 x 600 dpi [...]

91 memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284–Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm w ide x 19 6 mm high x 4 00 mm deep (F old-Up tr ay do wn w ith paper ) or 2 5 0 mm[...]

92 po wer consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing po wer requir ements Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies. dec lared noise emis sions in accordance w ith ISO 9 2 9 6 Sound power level, LW[...]

93 media handling In tray capacity: P lain paper sheets: Up to 100 Banner s: Up to 20 sheets En v elopes: Up to 15 Gr eeting car ds: Up to 5 car ds L abels: Up to 20 shee ts of labels (u se onl y U .S . Letter—or A4 -si z ed sheets) Photo pa per : Up to 20 sheets Inde x car ds: Up to 30 car ds T ranspa r enci es: Up to 2 5 Out tray capacity: Dr a[...]

94 Banner: U .S . Letter 216 x 2 7 9 mm (8.5 x 11 in) A4 210 x 2 9 7 mm Envelopes: U .S . No . 10 10 3 x 2 41 mm ( 4.12 x 9 .5 in) In v itatio n A2 111 x 146 mm ( 4. 3 7 x 5 .7 5 in) DL 2 20 x 110 mm C6 114 x 16 2 mm Index/Greeting Cards: 7 6 x 12 7 mm (3 x 5 in) 10 2 x 15 2 mm ( 4 x 6 in) 12 7 x 203 mm (5 x 8 in) A6 Card: 105 x 148.5 mm Hagaki: 10[...]

95 pr oduc t spec ifications f or hp d eskjet 9 40c ser ies printers hp deskjet 9 40cxi model no . C6431A hp deskjet 9 40cse model no. C6431B hp deskjet 9 40cvr model no . C6431E black text pr int speed Draft: 12 pages per minute mix ed text w ith color graphics print speed Draft: 10 pages per minute black truet y pe text r esolution (depending on [...]

96 duty cy c le 2 , 000 pages per month memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284–Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm wide x 196 mm high x 370 mm deep 17.32 in wide[...]

97 po wer consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing po wer requir ements Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies. dec lared noise emis sions in accordance w ith ISO 9 2 9 6 Sound power level, LW[...]

98 media handling In tray capacity: P lain paper sheets: Up to 15 0 Banner s: Up to 20 sheets En v elopes: Up to 15 Gr eeting car ds: Up to 5 car ds L abels: Up to 20 shee ts of labels (u se onl y U .S . Letter—or A4 -si z ed sheets) Photo pa per : Up to 20 sheets Inde x car ds: Up to 4 5 cards T ranspa r enci es: Up to 30 Out tray capacity: Dr a[...]

99 Envelopes: U .S . No . 10 10 3 x 2 41 mm ( 4.12 x 9 .5 in) In v itatio n A2 111 x 146 mm ( 4. 3 7 x 5 .7 5 in) DL 2 20 x 110 mm C6 114 x 16 2 mm Index/Greeting Cards: 7 6 x 12 7 mm (3 x 5 in) 10 2 x 15 2 mm ( 4 x 6 in) 12 7 x 203 mm (5 x 8 in) A6 Cards: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels: U .S . Letter 216 x 2 7 9 mm (8.5 x 11 in) A4 210[...]

100 pr oduc t spec ifications f or hp d eskjet 9 20c ser ies printers hp deskjet 9 20cxi model no . C6430A hp deskjet 9 20c se model no. C64 30B hp deskjet 9 20cvr model no. C64 30E black text pr int speed Draft: 9 pages per minute mix ed text w ith color graphics print speed Draft: 7.5 pages per minute black truet y pe text r esolution (depending [...]

101 duty cy c le 1, 000 pages per month memory 2 MB built-in RAM buttons/Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light i/o interface Centronics Parallel, IEEE 1284–Compliant with 1284-B receptacle Universal Serial Bus 1.1 compatible dimensions 440 mm wide x 196 mm high x 400 mm deep (Fold-Up tray[...]

102 po wer consumption 2 watts maximum when off 4 watts average non-printing 40 watts average when printing po wer requir ements Input Voltage: 100 to 240 Vac (±10%) Input Frequency: 50/60 Hz (+3 Hz) Accommodates the worldwide range of ac line voltages and frequencies. dec lared noise emis sions in accordance w ith ISO 9 2 9 6 Sound power level, L[...]

103 media handling In tray capacity: P lain paper sheets: Up to 100 Banner s: Up to 20 sheets En v elopes: Up to 15 Gr eeting car ds: Up to 5 car ds L abels: Up to 20 shee ts of labels (u se onl y U .S . Letter—or A4 -si z ed sheets) Photo pa per : Up to 20 sheets Inde x car ds: Up to 30 car ds T ranspa r enci es: Up to 2 5 Out tray capacity: Dr [...]

104 Envelopes: U .S . No . 10 10 3 x 2 41 mm ( 4.12 x 9 .5 in) In v itatio n A2 111 x 146 mm ( 4. 3 7 x 5 .7 5 in) DL 2 20 x 110 mm C6 114 x 16 2 mm Index/Greeting Cards: 7 6 x 12 7 mm (3 x 5 in) 10 2 x 15 2 mm ( 4 x 6 in) 12 7 x 203 mm (5 x 8 in) A6 Cards: 105 x 148.5 mm Hagaki: 100 x 148 mm Labels: U .S . Letter 216 x 2 7 9 mm (8.5 x 11 in) A4 21[...]

105 minimum pr inting margins The printer cannot print outside a designated area of the page. Minimum print margins for common media types are shown below. A4 paper: Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 1.8 mm (0.07 in) Bottom Margin: 11.7 mm (0.46 in) lett er , legal, and e xecuti ve paper Left and Right Margins: 6.4 mm (0.25 in) [...]

106 banners - A4 (210 x 29 7 mm [8.2 7 x 11.7 in]) Left and Right Margins: 3.4 mm (0.134 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) banners - let ter (216 x 2 7 9 mm [8.5 x 11 in]) Left and Right Margins: 6.4 mm (0.25 in) Top Margin: 0.0 mm (0.00 in) Bottom Margin: 0.0 mm (0.00 in) photo with tear -off tab Left and Right Margi[...]

107 s y stem requir em ents Your computer should meet the following requirements: Win d ows Mic r osoft W indow s 2000 Minimum Processor Speed: Pentium 133 MHz Required RAM: 64 MB Required Free Hard Disk Space: 40 MB* Mic r osoft W indow s 9 5, 9 8, Me, or NT 4. 0 Minimum Processor Speed: Pentium 66 MHz Required RAM: 32 MB Required Free Hard Disk S[...]

108[...]

109 inde x a aligning print cartridges # 62 alignment deskjet 920c series # 102 deskjet 940c series # 97 deskjet 948c series # 92 automatic two-sided printing Two-Sided Printing Accessory # 14 b banner paper # 44 banner printing # 44 Out tray up # 11 banner printing problems # 87 binding book # 51 tablet # 52 blank pages printing # 84 book binding [...]

110 Fold-Up tray paper trays # 8 using # 13 g greeting card printing # 39 h hard disk space # 107 Hardware ECP # 86 parallel cable connection # 86 printing complex documents # 83 printing photos # 38 HP Deskjet printer features # 2 HP Deskjet Toolbox aligning print cartridges # 62 Configuration tab # 83 enabling hardware ECP # 83 opening # 71 utili[...]

111 n noise emissions deskjet 920c series # 102 deskjet 940c series # 97 deskjet 948c series # 92 note icon # 6 o operating environment deskjet 920c series # 101 deskjet 940c series # 96 deskjet 948c series # 91 Out tray purpose # 8 using # 11 Out tray extension # 12 p page orientation # 19 paper alignment deskjet 920c series # 102 deskjet 940c ser[...]

112 status # 57 status icons # 57 storing # 69 troubleshooting problems with # 58 warning messages # 16 when to clean # 63 print cartridge cradle # 59 cleaning # 66 Print Cartridge Status icons # 57 Print Cartridge Status light # 56 verifying correct cartridge # 61 print properties # 87 print quality # 15 print settings changing # 15 default # 14 d[...]

113 print cartridge cradle noise # 67 voltage deskjet 920c series # 102 deskjet 940c series # 97 deskjet 948c series # 92 weight deskjet 920c series # 101 deskjet 940c series # 96 deskjet 948c series # 91 printer does not turn on # 80 printer driver # 18 printer features # 7 printer maintenance HP Deskjet Toolbox # 71 printer memory deskjet 920c se[...]

114 specifications print cartridges deskjet 920c series # 104 deskjet 940c series # 99 deskjet 948c series # 94 system requirements # 107 surge protector # 8 symbols # 5 system requirements # 107 MS-DOS # 107 Windows 95, 98, Me # 107 Windows NT and 2000 # 107 t tablet binding # 52 TaskAgent # 14 TaskAgent shortcuts # 15 TaskAgent, turning off and o[...]