HP (Hewlett-Packard) F4100 manual

HP Deskjet F4100 All-in-One series[...]

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Contents 1 HP Deskjet F4100 All-in-One series Help ............................................ ...................................5 2 HP All-in-One ov erview The HP All-in-One at a glance................... ......................... ................................ ...................... ..7 Control panel buttons...................................[...]

Perform special print jobs............... .............................................. ........................................ ....36 Print a borderless image......... ..................... ................ ...................... ................ .................3 6 Print a photo on photo paper ..................................................[...]

Work with print cartridges..... .............................................................. .................................. ....61 Handle the print cartridges......................................... ....................................... .................62 Check the estimated ink levels................................................... ..[...]

HP support by phone........................ ........................ ............................. ............................ .....130 Phone support period.......................................................................................................130 Placing a call........................................................................[...]

1 HP Deskjet F4100 All-in- One series Help For information a bout the HP All-in -One, see: • HP All-in-O ne overview • Find more info rmation • How do I? • Connection inf ormation • Load original s and load paper • Print from your computer • Use the copy feat ures • Use the scan feat ures • Maintain the HP All-in-One • Shop for [...]

Chapter 1 6 HP Deskjet F4100 All-in-One series Help HP Deskjet F4100 All-in-One series Help[...]

2 HP All-in-One overview The HP Deskjet F4100 All-in-On e series is a versatile device that g ives you easy-to-use copying, scanning, and pri nting. Copy The HP All-in-One allows you to prod uce high-qual ity color and black- and-white copi es on a variety of paper types. You can enlarge or reduce the size of an original t o fit a specific paper si[...]

Label Description 1 Control panel 2 Input tray 3 Tray extender 4 Paper-width guide 5 Print cartridge door 6 Glass 7 Lid backing 8 Rear door 9 Rear USB port 10 Power connection * * Use only with the power adapter supplied by HP. Control panel buttons Label Icon Name and Description 1 On : Turns the HP All-in-One on or off. The On button is lit when [...]

Label Icon Name and Description When the HP All-in-One is off, a minimal amount of power is still used by the device. To completely disconnect the power supply to the HP All-in-One, turn the device off, and then unplug the power cord. CAUTION: Before you unplug the power cord , you must press the On button and allow the HP All-in-One to turn itse l[...]

Label Icon Name and Description 9 Scan : Starts scanning the or iginal currently on the glass. The Scan command is ignored if the HP All-in-One is busy with any other job. The Scan command functions only when the computer is on. Status light overview Several indicator ligh ts inform you of th e status of the HP Al l-in-One. Label Description 1 On b[...]

Light status What it means • The print cartridge is not intended for use in this HP All-in -One. • The print cartridge might be defective. The On , Resume , and Check Print Cartridge lights are blinking. Scanner failure. Turn off the HP All-in-One, then turn it on again. If the problem persists, contact HP Support. All lights are blinking. The [...]

Chapter 2 12 HP All-in-One overview HP All-in-One overview[...]

3 Find more information You can access a variety of resources, both printed a nd onscreen, t hat provide information abo ut setting up and using th e HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All- in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have prob[...]

Chapter 3 14 Find more information Find more information[...]

4 How do I? This section contains links to commonly performed tasks, su ch as printing photos and optimizing your print jobs . • How do I change the print settings? • How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper? • How do I load envelopes? • How do I scan using the control panel ? • How do I get the best print quality[...]

Chapter 4 16 How do I? How do I?[...]

5 Connection information The HP All-in-One come s equipped with a U SB port so you can connect direct ly to a computer using a USB cab l e. You can also share the device over an existing home network. This section contai ns the following topi cs: • Supported connectio n types • Use printer sharing Supported connection types The following ta ble[...]

Chapter 5 18 Connection information Connection informat ion[...]

6 Load originals and load paper You can load many differen t types and sizes of paper in the HP All-in-One, including l etter or A4 paper, p hoto paper, transpa rencies, and envel opes. This section contai ns the following topi cs: • Load origi nals • Choose papers for p rinting and cop ying • Load paper • Avoid paper jams Load originals Yo[...]

This secti on contains the fo llowing topic s: • Recommended pa pers for printing and copying • Recommended pap ers for printing onl y • Papers to avoid Recommended papers for printing and copying If you want the best print quality, HP recommends using HP pape rs that are specifical ly designed for t he type of project you a re printing. If y[...]

HP All-in-One Paper or HP Printing Pape r Ensure that the Plain pap er type is selected when using HP All-in-One Pape r and HP Printing Paper. • HP All-in-One Pa per is specifically desi gned for HP All-in-One devices. It has an extra bright blue-white shade that prod uces shar per text and rich er colors than ordinary multifunction papers. • H[...]

NOTE: At this ti me, some por tions of the HP Web site ar e availabl e in Engli sh only. Papers to avoid Using paper that is t oo thin or too thick, pap er that has a slick texture, or pa per that stretches easily can cau se paper jams. U sing paper that has a heavy t exture or does n ot accept ink can cause p rinted images to smea r, bleed, or not[...]

• Load index cards • Load envelop es • Load other types of pa per Load full-size paper You can load many types of le tter or A4 paper into the in put tray of the HP All - in-One. To load full-size p aper 1. Flip the tray ex tender up tow ard you. NOTE: When you use leg al-size paper, le ave the tray e xtender closed. 2. Slide the paper-width [...]

4. Insert the stack of paper i nto the input tray wit h the short edge forward . Ensure that the side you want to print on faces down . Slide the stack of paper to ward the device until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the i nput tray. If the H P All-in-One is servicing the print cartri[...]

TIP: To help prevent rips, w rinkles, and curled or b ent edges, store all paper flat in a resealable bag. If the pap er is not stored properly, ext reme changes in te mperature and humidity might resul t in curled paper that does not work well in the H P All-in-One. To load 10 x 15 cm ( 4 x 6 inch) photo pa per with tab in the i nput tray 1. Remov[...]

To load index cards i n the input tray 1. Remove all pape r from the inp ut tray. 2. Insert the sta ck of cards, wit h the side y ou want to pr int on facing down, into th e far- right side of the input tray. Slide the stack of card s forward until it sto ps. 3. Slide the paper-wid th guide inward again st the stack of cards unt il it stops. Do not[...]

To load envel opes 1. Remove all paper from the input tray. 2. Insert one or more envelopes into the far-right side of the input tray with the envelope flaps up and on the left . Slide the stack of envelopes forward unti l it stops. TIP: For more help on load ing envelopes, refer to the diagra m engraved in the base of the input tray. 3. Slide the [...]

HP Inkjet labels (for printing o nly) 1. Always use letter or A4 label sheets desig ned for use with HP inkjet devic es (such as HP inkjet labe ls), and make sure that the labels are no more than t wo years old. Labels on older sheet s might peel off when th e paper is pulled throug h the HP All- in-One, causing subsequent pape r jams. 2. Fan the s[...]

7 Print from your computer The HP All-in-On e can be used with an y software appl ication that a l lows print ing. You can print a range of pr ojects, such as bo rderless images, new sletters, greeting cards, iron-on transfers, and posters. This section contai ns the following topi cs: • Print from a soft ware app lication • Make the HP All-in-[...]

6. Click OK to close t he Properties dialog box. 7. Click Print or OK to begi n printing. Make the HP All-in-One the default printer You can set the HP All-in-O ne as the default printe r to use from all so ftware applica tions. This means that th e HP All-in-One is auto matically selected in th e printer list when you select Print from the File me[...]

5. Click the Features tab. 6. In the Resizin g Options area, cli ck the appropriate paper si ze from the Size li st. The following ta ble lists the suggested p aper size settings for the d i fferent typ es of paper you can load in th e input tray. Make sure to look at the long list of choices in the Size list to see if a defined paper si ze already[...]

View the print res olution The printer softw are displays the print resoluti on in dots per inch (dpi). The dpi varies according to the pa per type and print quality that you sel ect in the printer software. To view the pr int resolution 1. Make sure you ha ve paper loaded in the input t ray. 2. On the File menu in your softwa re application, click[...]

To change the page ori entation 1. Make sure you have pa per loaded in the inp ut tray. 2. On the File menu in your software app lication, click Print . 3. Make sure the HP All- in-One is the select ed printer. 4. Click the button t hat opens the Pro perties dialog box. Depending on your sof tware application, this button mig ht be called Pro perti[...]

Preview your prin t job You can preview your prin t job before sendin g it to the HP All-in-One. Thi s helps to preve nt wasting paper and i nk on projects that do n ot print as expecte d. To preview your print job 1. Make sure you ha ve paper loaded in the input t ray. 2. On the File menu in your softwa re application, click Print . 3. Make sure t[...]

Use the Printing Shortcuts ta b for the following print tasks: • General Ever yday Printing : Print documents quickly. • Photo Printing– Borderless : Print to the top, bottom, and sid e edges of 10 x 15 cm (4 x 6 inch) HP Premi um Plus Photo Pape rs with a tear-off ta b. For more informatio n, see Print a borderless i mage . • Photo Printin[...]

5. In the Printing Shortcuts list, click the printing shortc ut that you want to delete. 6. Click Delete . The printin g shortcut is removed fr om the list. NOTE: Only the shortcuts th at you have created ca n be deleted. Th e original HP shortcuts cannot be de leted. Perform special print jobs In addition to sup porting standard pri nt jobs, the H[...]

6. In the Resizin g Options area, cli ck the appropriate paper si ze from the Size li st. If a borderless i mage can be printe d on the specifi ed size, the Borderless check box is enabled. 7. In the Basi c options area, click a pa per type in the Paper Type drop-down list. NOTE: You cannot print a b orderless image if the paper type is set to Auto[...]

9. In the HP real life tech nologies area, click the Photo fix drop-d own list and select from the fo llowing options: • Off: applies no HP real li fe technologies to the image. • Basic: automatically focuses the ima g e; moderat ely adjusts im age sharpness. • Full: automatically lightens dark image s; automatically adjust s sharpness, contr[...]

NOTE: If a photo pri nt cartridge is al so installed, t he print qualit y is enhanced. A photo print cartri dge can be purchased separately if it is n ot included wi th the HP All- in-One. To print in Maxi mum dpi mode 1. Make sure you have pa per loaded in the inp ut tray. 2. On the File menu in your software app lication, click Print . 3. Make su[...]

7. For binding, do one of the fol lowing: • For binding on the top like a notebook or cal endar, select the Flip Pa ges Up check box. This causes the odd and even pages of your document to p rint opposite o f each other top-to-bott om. This ensures that the top of the page is always at the to p of the sheet when you flip the pages u p in your bou[...]

To print a multiple-pag e document as a bookl et 1. Load paper into the i nput tray. The paper shoul d be thick enough that t he images do not show through to th e other side. 2. On the File menu in your software app lication, click Print . 3. Make sure the HP All- in-One is the select ed printer. 4. Click the button t hat opens the Pro perties dia[...]

10. Follow the inst ructions that appea r on your screen for reloading the paper to print on the second side , and then click Continue . 11. When the entire document ha s finished printing, fold the stack of paper in half, so th at the first page is on top, then staple the document along th e crease. TIP: For best results, use a sadd le stapler, or[...]

4. Click the button t hat opens the Pro perties dialog box. Depending on your sof tware application, this button mig ht be called Pro perties , Options , Printer Setup , Printer , or Prefer ences . 5. Click the Features tab. 6. In the Pages per sh eet list, click 2 , 4 , 6 , 8 , 9 , or 16 . 7. In the Page Orde r list, click an appropriat e page ord[...]

7. Click Page Order in the Layout Options list, and then click Front to Back . NOTE: If you set your docume nt to print on both sides of the page, th e Front to back option i s not available. Your document will automaticall y print in the corre ct order. 8. Click OK , and then click Print or OK in the Pr int dialog box. When you are printing m ulti[...]

6. In the Basi c Options area, click th e appropriate transp arency type in the Paper Type list. TIP: If you want to make notatio ns on the back of the transpa rencies and erase them later without scratch ing the original, cli ck the Advance d tab, and select the Mirror Image check box. 7. In the Resizin g Options area, cli ck an appropriate size i[...]

Print a poster You can create a post er by printing a docume nt on multiple p ages. The HP All -in-One prints dotte d lines on some pages t o indicate where to trim the pages before ta ping them together. To print a poster 1. Make sure you ha ve paper loaded in the input t ray. 2. On the File menu in your softwa re application, click Print . 3. Mak[...]

7. In the Poster Printing drop-down list, click either 2x2 (4 shee ts) ; 3x3 (9 sheets) ; 4x4 (16 sheets) ; or 5x 5 (25 sheets) . This selection tells the HP All-in-One to en large your document so that it fits o n 4, 9, 16, or 25 pages. If your original docu ment is multiple pages , each of those pag es will be printe d on 4, 9, 16, or 25 pages. F[...]

To stop a print job from the computer ▲ You can cancel most print jobs from the print queue. For more informatio n about how to do this, see t he Windows Help. Related topics Control panel butto ns Resume a print job If an error occurs while printing, you may need to resume the job f rom the HP All-in-One or the computer after you address th e er[...]

8 Use the copy features The HP All-in-One allows you to prod uce high-qual ity color and black- and-white copi es on a variety of paper types. You can enlarge or reduce the size of an original t o fit a specific paper size, ad just the copy quali ty, and make hig h-quality copies of photos, including bo rderless copies. This section contai ns the f[...]

3. Press the Paper Type button to set the paper type. Copies made on phot o paper are automatically made using Be st quality. When Photo Paper Type is select ed, the HP All -in-One enlarges or shrinks the origi nal to fit wi thin the copy margin of t he detected paper size. Copies mad e on plain pa per are automa tically made usin g Normal quality.[...]

NOTE: Fast or Normal are not avail able when the paper ty pe is set to Photo . To make a Fast copy 1. Make sure you have pa per loaded in the inp ut tray. 2. Place your original w ith the side you wan t to copy or scan face down o n the left fron t corner of the glass. TIP: For quality copies, e nsure that the scanner glass is clean and t hat there[...]

4. Press the Start Copy Black or Star t Copy Color button to increase the number of copies up to a maximum of 9 (vari es by model). NOTE: The HP All-in-One w aits very briefly for another button pre ss. Pause for a while before pressing the Start Copy Black or Start Copy Color button again to star t the cop y job. TIP: Use the software that you ins[...]

Make a 10 x 15 cm (4 x 6 inch ) borderless copy of a photo To make a borderless copy of a photo, use the 10 x 15 cm (4 x 6 inch) H P Premium Plus Photo Paper with a tear-off ta b. When you remove the tea r-off tab, the output is a borderless copy of the im age that extends to the edges of the paper. To make a borderl e ss copy of a photo from the c[...]

Chapter 8 54 Use the copy features Use the copy featur es[...]

9 Use the scan features Scanning is the process o f converting text and pictures into an electronic f ormat for your computer. You can scan almost anyth ing (photos, magazine articles and te xt documents) on the HP All-in -One. You can use the scanning features of the HP All-in-One to do the followi ng: • Scan text from an article int o your word[...]

you want it, you can open it in another appl ication, send it throug h e-mail, sa ve it to a file, or print it. To scan to a computer 1. Place your original wit h the side you want to copy or scan face d own on the left front corner of the g lass. TIP: For quality copies, e nsure that the scanner glass is clean an d that there a re no foreign mater[...]

Edit a scanned document You can edit a scanned d ocument using yo ur Optical Char acter Recognition (OCR) software. Scanning t e xt using OCR software enable s you to bring the content of magazine articles, books, and ot her printed matter into your fa vorite word processor a nd many other applications as ed itable text. Learning to use OCR softwar[...]

Chapter 9 58 Use the scan features Scan[...]

10 Maintain the HP All-in-One The HP All-in -One requires l ittle maintena nce. Sometimes yo u might want to clean the glass and lid backing to re move surface dust and ensure that your cop ies and scans remain clear. You wil l also need to replace, a lign, or clean your print cartri dges from time to time. This secti on provides instructi ons for [...]

Clean the l id backing Minor debris can accumulate on the white document b acking located underneat h the lid of the HP All-in-O ne. To clean the lid back ing 1. Turn off the HP All -in-One, unplug th e power cord, and raise the lid. 2. Clean the whi te document backi ng with a soft clot h or sponge slightly moistened with a mild soap and warm wate[...]

3. Make sure the test pat terns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are b roken, this might in dicate a problem w ith the nozzles. You m ight need to clean the p r int cartridges. • If the black li ne is missing, faded, stre aked, or shows lines, t his might indicate a problem wit[...]

Handle the print cartridges Before you replace or clean a print cartridge, yo u should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (m ust be removed before installin g) 3 Ink nozzles under tape Hold the print cartri dges by their black plastic sid es, with the label on to p[...]

NOTE: Ink from the cartri dges is used in the printing process in a number of dif ferent ways, including i n the initi alization process, which prepares t he device and cartridges for printing, and in printhead servicing, which ke eps print nozzles clear and ink fl owing smoothly. In addition, some residua l ink is left in the cartridge after it is[...]

To replace the print cartridges 1. Make sure th e HP All-in-One i s on. CAUTION: If the HP All-in -One is off when you open the print cartridge do or to access the print cart ridges, the HP All-in-O ne will not release the cartridges for changing. You might damage the HP All-in -One if the print ca rtridges are not docked safe ly when you try to re[...]

5. If you are removin g the black print cart ridge in order to install the phot o print cartridge, store the black print cartrid ge in the print cartri dge protector or an a irtight plasti c container. If you are removing the print cartridge because it is low or out of ink, recycle the prin t cartridge. The HP Inkjet Supplies Recycling Program is a[...]

7. Slide the new p rint cartridge forw ard into the empt y slot. Then gently push on the upper part of the p rint cartridge forwar d until it clicks into the socket. If you are installing the tri-color print cartridg e, slide it into th e left slot. If you are installing a black or photo print cartrid ge, slide it into the right slot. 8. Close the [...]

Use ink-ba ckup mode Use the ink-backup mode to ope rate the HP All-in-One w ith only one print cartrid ge. The ink-backup mode is initia ted when a print cartri dge is removed from the print cartridg e cradle. NOTE: When the HP All-in -One operates in ink-backu p mode, a message i s displayed on screen. If the me ssage i s displayed an d two pr in[...]

Store the print cartridges Follow these guidelines to m aintain and store HP print cartrid ges and to en sure consistent print quali ty. • Print cartridge storage and han dling • Print cartridge protector Print cartridge sto rage and handli ng Follow these guid elines to help main tain HP print cartridges and ensur e consistent print quality: ?[...]

are removing it so you can print high-quali ty photos with the photo and tri-co lor print cartridges. To insert a print ca rtridge into the pri nt cartridge prot ector ▲ Place the print cartridge into the print cartridge prot ector at a slight angle and snap it securely into place. To remove the print cartr idge from the print c artridge protecto[...]

To align newly in stalled print cartri dges 1. Make sure you have le tter or A4 unused plai n white paper loaded in the input t ray. The HP All-in-O ne prints a print cartrid ge alignmen t sheet. NOTE: If you have colored paper loade d in the input tray when you align the print cartridges, the alignment w ill fail. Load unused plain whit e paper in[...]

Clean the print cartridges Use this feature w hen the self-test report shows stre aking, white lin es through any of the lines of color or when a color is muddy aft er installing a print cartridge for the f irst time. Do not clean print cartridges unn ecessarily, as this wastes ink an d shortens the life of the ink nozzles. To clean the print cartr[...]

To clean the prin t cartridge contac ts 1. Turn on the HP All-in-On e and open the print cartri dge door. The print carriage m oves to the center of the HP All-in-One. 2. Wait until th e print carriage is idle and silent, and then unplug the power cord f rom the back of the HP All -in-One. 3. Lightly press down o n the print cart ridge to release i[...]

When debris gets on the prin t cartridges, it can cau se ink streaks and smudges on printed pages. Ink streaki ng can be corrected by cle aning around the ink nozzles as described here. NOTE: Clean the area arou nd the ink nozzles on ly if you continue t o see strea ks and smudges on your printed pages after you ha ve already cleaned t he print car[...]

6. Clean the face and edges around the in k nozzle area with the sw ab, as shown bel ow. 1 Nozzle plate (do not clean ) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle pla te. 7. Slide the print cartridge back into th e slot. Push the print cartridge fo rward until it clicks into place. 8. Repeat if neces sary for the o[...]

11 Shop for printing supplies You can order HP products, such as recommende d types of paper and print cartri dges, online from the H P Web site. This section contai ns the following topi cs: • Order paper or other media • Order print cartridges • Order other suppli es Order paper or other media To order HP papers and o ther supplies, such as[...]

3. Click Print Cartri dge Ordering I nformation . The print cartridge reorde r numbers appear. 4. Click Order Onli ne . HP sends detailed printer informa tion, including model number, serial number, and ink supply levels, to an authorized onlin e reseller. The suppl ies you need are preselected; you can change quanti ties, add or remove ite ms, and[...]

12 Troubleshooting This section contai ns the following topi cs: • Troubleshootin g tips • Hardware setup troubleshooting • Software instal lation troub leshooting • Print cartridge troubl eshooting • Print quality trouble shooting • Print troubleshoo ting • Copy troub leshootin g • Scan troubleshoot ing • Errors Troubleshooting t[...]

• Check the conn ection from the HP All -in-One to your computer. Verify that the USB cable is securely plugged into the USB port on t he back of the HP All-in-One. Make sure the other end o f the USB cable is plugged into a USB port on your com puter. After the cable is conn ected properly, turn t he HP All-in-One off and then on again. • If y[...]

• Do not use paper that i s heavily textured. It can cause grap hics or text to print improperly. • Do not combine different paper types and paper si zes in the input tray; the e ntire stack of paper in the input tray mu st be the same size and type. • Store printed phot os under glass or in a st orage bo ok to prevent ble eding over time fro[...]

connected the HP All-in -One to your computer bef ore the software installation scree n prompts you to do so, you must f ollow these steps: Troubleshooti ng common setup issue s 1. Disconnect the U SB cable from the comp uter. 2. Uninstall the sof tware (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All- in-One, wa[...]

• If you are using a power strip, m a ke sure the power st rip is on. Or, try plugging the HP All-in-O ne directly into a grounded power outlet. • Test the power out let to make sure it is working. Plug in an app liance that you know works, and see if the app liance has power. I f not, then there might be a problem with the p ower outlet. • I[...]

For more informat ion on installi ng the software and connecting the USB cabl e, see the Setup Guide th at came with the H P All-in-One. The HP Al l-in-One d oes not pr int Cause: The HP All-in-One and comput er are not communicating with each other. Solution: • Look at the On light located on the front of the HP All-in-One. If it is not lit, the[...]

• If you are connecting th e HP All-in-One through a USB hub , make sure the hub is turned on. If the hub is on, try connecting directl y to your computer. • Check other printers or scanners. You might need to disconn ect older products from your computer. • Try connecting the USB cable t o another USB port on your comp uter. After you check [...]

Solution: Click Details to see what the spe cific problem is, and then correct the problem be fore attemp ting to in stall the so ftware. A red X appears on the USB connect prompt Cause: Normally, a green check appe ars indicating that the plug and pla y is successful. A red X i ndicates that the p lug and play failed. Solution: To retry the plug a[...]

Solution: Try to continue with the installatio n. If that does not work, stop and then restart the inst allation, and follow the direct ions on the screen. I f an error occurs, you might need t o uninstall and then reinstal l the softwa re. Do not simply delete t he HP All- in-One applicat ion files from your compu ter. Make sure t o remove them p [...]

Solution: Install the HP Photosmart Software t hat came with the HP All -in-One. If it is installed , restart your computer. To instal l the HP Photosma rt Software 1. Insert the HP All-in-One CD-ROM into yo ur computer’s CD-ROM drive a nd then start the Setup program. 2. When prompted, click Insta ll More Softwa re to install the HP Phot osmart [...]

computer. Make sure to remove them properl y using the uninst all utility provided when you instal led the software th at came with the HP All-in-One. To uninstall from a Wind ows computer, method 1 1. Disconnect the HP All-in-One from your computer. Do no t connect the HP All-in-One to your computer unti l after you have rei nstalled the softw are[...]

1. Insert the HP Al l-in-One CD-ROM int o your comput er’s CD-ROM drive and then start the Setup prog ram. 2. Disconnect the HP All-in-One from your computer. 3. Select Uninstal l and follow the on screen directi ons. 4. Restart your computer. NOTE: It is important th at you disconnec t the HP All-in-On e before restarting your computer. Do no t [...]

4. If the problem persists, prin t a self-test re port to d etermine if there is a problem with the print cartridges . This report provides usef ul information about your print cartridges, i ncluding status information. 5. If the self-test rep ort shows a problem, clean the print cartridges. 6. Clean only the copper-colo red contacts. Allow t he pr[...]

To print a self- test report 1. Load letter or A4 un used plain white pa per into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The HP All-in-O ne prints a self-te st report, which mig ht indicate the sour ce of the printing problem. A sample of the ink test are a of the repor t is shown bel ow. 3. [...]

3. Lightly press do wn on the print cartridge to relea se it, and t hen pull it tow ard you out of the slot. NOTE: Do not remove both print cart ridges at the same time . Remove and clean each print cart ridge one at a t ime. Do no t leave a p rint cartridge outsi de the HP All- in-One for more t han 30 minutes. 4. Inspect the print cartrid ge cont[...]

To replace the print cartridges 1. Make sure th e HP All-in-One i s on. CAUTION: If the HP All-in -One is off when you open the print cartridge do or to access the print cart ridges, the HP All-in-O ne will not release the cartridges for changing. You might damage the HP All-in -One if the print ca rtridges are not docked safe ly when you try to re[...]

5. If you are removin g the black print cart ridge in order to install the phot o print cartridge, store the black print cartrid ge in the print cartri dge protector or an a irtight plasti c container. If you are removing the print cartridge because it is low or out of ink, recycle the prin t cartridge. The HP Inkjet Supplies Recycling Program is a[...]

7. Slide the new p rint cartridge forw ard into the empt y slot. Then gently push on the upper part of the p rint cartridge forwar d until it clicks into the socket. If you are installing the tri-color print cartridg e, slide it into th e left slot. If you are installing a black or photo print cartrid ge, slide it into the right slot. 8. Close the [...]

Informatio n on print cartr idges For best results, use HP p rint cartridges. The fo llowing tips help mai ntain HP print cartridges and ensu re consistent pr int quality. • Keep all print ca rtridges in the original sealed packages until t hey are needed. • Store print cartridge s at room temper ature (15.6°-26.6° C or 60 °-78° F). • Do [...]

• Print and eval uate a self-test. For more information, see Print a self-test report . If the self-test shows a def ect, try the following: • Clean the prin t cartridges automati cally. For more inf ormation, see Clean t he print cartridges . • If you are m issing lines when you print, clean th e electrical co ntacts. For more informati on, [...]

a mailing envelo pe. Make sure the p aper lays flat in the input tray and is not t oo wrinkled. Ink is not filling the tex t or graphics completely Cause: The print cartridges need to be cl eaned or mi ght be out of ink. Solution: Check the estima ted ink levels remaining in the print cartridg es. If the print cartridges are low or out of ink, you [...]

Solution: Load hi gh-quality paper in the input tray and p rint the image with a high print quality set t ing, such as Best , Maximum dpi , or High Resolution . Always make sure the paper you are printing on is flat . For best results when printing im ages, use HP Premium Plus Photo Paper. If the problem persists, use the software you i nstalled wi[...]

Printouts or cop ies have vertical streaks Cause: The paper t ype is not suitable for the H P All-in-One. Solution: If the paper you are usi ng is too fibrous, the ink applied by the HP All -in- One might not fully cover the su rface of the paper. Use H P Premium Papers or any other paper typ e that is approp riate for the HP Al l-in-One. For more [...]

• A blank page came out while printing • Ink is spraying the in side of the HP All -in-One when I pr int a photo Envelopes pr int incorrectly Cause: A stack of enve lopes is loaded inc orrectly. Solution: Remove all p aper from the input tray. Load a stack of en velopes in the input tray, wit h the envelope flaps facing up and on t he left. NOT[...]

Some documents take a long time to print. If noth ing has printed severa l minutes after you sent a print job to the H P All-in-One, check your com puter to see if there are any messages. Cause: The HP Al l-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: Clear paper jams Cause: The HP Al l-in-One is out of pa per. [...]

If the connecti ons are secure, and nothin g has printed several min utes after you sent a print job to the HP All- in-One, check the st atus of the HP All -in-One. In the HP Photosmart Software, click Status . For more information, see: Communicatio n problems over a USB connect i on Cause: The HP All-in-One is turned o ff. Solution: Look at the O[...]

Solution: Try printing anot her document from the same software app lication. If t h is works, then try printing a previously saved version of the document that is not corrupt. Nothing happens when I try to pr int Cause: The HP All-in-O ne is turned off. Solution: Look at the On light located on th e front of the HP All-in -One. If it is no t lit, [...]

If the connecti ons are secure, and nothin g has printed several min utes after you sent a print job to the HP All- in-One, check the st atus of the HP All -in-One. In the HP Photosmart Software, click Status . For more information, see: Communicatio n problems over a USB connect i on Cause: The HP All-in-One has a paper jam. Solution: Clear t he p[...]

Solution: Check the prin ter margins. Make sure the margin set tings for the docume nt do not exceed the print a ble area of the HP All-in-One . To check your marg in settings 1. Preview your print job before sending it to the HP All -in-One. 2. Check the margi ns. The HP All-in-One uses the margins you have set in your software application , as lo[...]

For more information, see: Load envelopes Text or graphics are cut off at the edge of the page Cause: The margins are not set correctly in yo ur software applicat ion. Solution: Make sure the margin sett ings for the docum ent do not exceed the printable area of the HP All-i n-One. To check your m argin settings 1. Preview your print jo b before se[...]

Solution: Check the estima ted ink levels remaining in the print cartridg es. If the print cartridges are low or out of ink, you mi ght need to replace the print cartridges. If there is ink remain ing in the print cart ridges, but you are stil l noticing a problem, print a self-test report to det ermine if ther e is a problem wi th the print cartri[...]

For more information, see: Replace the print cartridg es Ink is spraying the inside of the HP All-in-One when I print a photo Cause: The borderless print sett ings require photo paper to be l oaded in the input tray. You are usi ng the wrong paper type. Solution: Make sure you load photo pap er in the input tray b efore you print a borderless p rin[...]

Solution: Check the On light. If it is blinking , the HP All-i n-One is busy. Cause: The HP Al l-in-One does not recog nize the paper type. Solution: Do not use the HP All-in-On e to copy onto envelopes or othe r papers the HP All-in-One do es not support. Cause: The HP Al l-in-One has a paper jam. Solution: Clear the paper jam. For more informatio[...]

unplug the power cord, and use a soft cloth t o wipe the glass and the ba ck of the document li d. For more information, see: • Clean the l id backing • Clean the glass The printout is bla nk Cause: The original is placed incorrectly on the glass. Solution: Place your origin al print side down on the left front corner of the glass. Cause: The p[...]

If you want to ma ke a borderless copy of a very small original, sc an the orig inal into the computer, resize the image, and then print a borderless co py of the enlarged image. Cause: You are trying t o make a borderless copy with out using photo p aper. Solution: Use photo pa per to make bo rderless copies. Scan troubleshooting Use this section [...]

Solution: Open the software you installed with the HP All-in -One and try scannin g again. NOTE: To check to see whether t he software is running, right-click on the HP Digital Imaging M onitor icon in the system tray at the far right of the Windows taskbar. Pick a devi ce in the list, and then click Displa y Status . Scan fails because o f insuffi[...]

Solution: Turn off autocropping in the softwa re to retai n the page la yout. Text format is incorr ect Cause: The scan docum ent settings are incorrect. Solution: Some applications cannot ha ndle framed text formatti ng. Framed text is one of the scan do cument settings in th e software. It maintains complex layouts, such as multiple columns from [...]

NOTE: If you are using the HP Pho tosmart Software, the Op tical Character Recognition (OCR) software might not be instal led on your comp uter. To install the OCR software, you m ust re-ins ert the software disk and select OCR under the Custom installation o ptions. See the documentatio n that came with Readiri s, or whichever OCR soft ware you us[...]

On ligh t Resume light Check Print Cartridge light Paper Type lights Description Solution connected to the HP All-in-One with a USB cabl e. On Blinking Off 1 On, 1 Off The HP All-in-One is out of paper. Load paper and press Start Copy Black or Start Copy Color . The HP All-in-One has a paper jam. Clear the paper ja m, and press Start Copy Black or [...]

On light Resume light Check Print Cartridge light Paper Type lights Description Solution The print cartridge might be defective. 1. Remove the black print cartridge. 2. Close the print cartridge door. 3. Check the On light. • If the On light blinks, replace the tri-color print cartridge. • If the On light remains steadily lit, replace the black[...]

On ligh t Resume light Check Print Cartridge light Paper Type lights Description Solution If the problem persists, contact HP Support. Device messa ges The following is a list of device-rela ted error message s: • Firmware revision mismatch • Mechanism error • Memory is full • Scanner failure Firmware revi sion mismatch Cause: The revisi on[...]

Memory is full Cause: The document you are copying has exceeded th e memory of the HP All -in- One. Solution: Try making fewer co pies at a time. Scanner fa ilure Cause: The HP All-in-One is busy or an un known cause has interrup ted your scan. Solution: Turn off th e HP All-in-One and then turn it on again. Rest art your computer and then try to s[...]

Solution: Open the f ile in another application, and save it in a format t hat the HP All- in-One softwa re recognizes. For more information, see: Supported file typ es for the HP All-in-O ne Invalid file name Cause: The file name you entered is invalid. Solution: Make sure that you are not u sing any invalid symbols in the f ile name. Supported fi[...]

• The software that came with the HP All -in-One was not installed co rrectly. • The software that came with the HP All-in-One is installed, but it i s not running. Solution: Make sure your com puter is turned on and is connected to th e HP All-in- One. Also make sure you in stalled the so ftware that came with the HP All-in- One. For more info[...]

Solution: Leave the shee t in the output tra y until the message di sappears. If it is necessary to remove the p rinted sheet bef ore the message disa ppears, carefully hol d the printed sheet on the undersi de or the edges, and place i t on a flat surface to dry. Out of paper Cause: There is not enough paper i n the input tr ay. Solution: If the H[...]

Solution: Chang e the print sett ing or load the appropriate paper i n the input t ray. For more information, see: • Set the paper t ype for printin g • Choose papers for printing and copyin g Wrong paper wid th Cause: The print setting for the pri nt job does not mat ch the paper ty pe or size loaded in the HP All-in-One. Solution: Chang e the[...]

For more information, see: Communicatio n problems over a USB connection Communication te st failed Cause: The HP All-in-O ne is turned off. Solution: Look at the On light located on th e front of the HP All-in -One. If it is no t lit, the HP All-in-One is tu rned off. Make sure the pow er cord is firmly connected to the HP All-in-One a nd plugged [...]

the HP All-in -One and plugged int o a power outlet. Press th e On button to turn on the HP All-in-One . Cause: The HP All-in-One is not connecte d to the computer. Solution: If the H P All-in-One is not properly connected to t he computer, communication errors can occu r. Make sure the USB cabl e is securely connected to the HP All-in-O ne and the[...]

NOTE: Do not remove th e old print cartri dge until a new one is availa ble. For more information o n print cartridges, se e Print cartridge trouble shooting . Need alignment or alignmen t failed Cause: The incorrect type of paper is loaded in the input tray. Solution: If you have colored pa per loaded in the input tray when you align the print car[...]

Cause: The contacts on the pri nt cartridge are n ot touching t he contacts in the print carriage. Solution: Remove and then reinse rt the print cartri dges. Verify tha t they are fully inserted and l ocked in place. Cause: The print cartridge or sensor is d efective. Solution: To find supp ort and warranty inf o rmation, go t o the HP Web site at [...]

covering the ink nozzles, care fully remove the tape from the print cartridges. D o not touch the ink nozzles o r the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: One or both of the print cartridg es are not installed or are installed incorre[...]

removed from each print cart ridge. When plastic tape covers the print cart ridge contacts, the device cannot detect that the print cartridge is installed. Print cartridge is faulty or not installe d properly Cause: The printer cannot print i f the print cartridges are fa ulty, or if they are not installed properly. Solution: To resolve the pr oble[...]

13 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Support process • Before you call HP customer support • HP support by phone • Additional warranty options • Call HP Korea customer support • Prepare the HP All-in-One for shipme[...]

3. To find support and warranty information, g o to the HP Web site at ww w.hp.com/support . If prompted, choose your country/region, and th en click Contact HP for information o n calling for technical support. Check the HP Web site for updated information or troubleshooting tips for the HP All-in-One. 4. If you are still experiencin g problems an[...]

Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the services and w arranty area for information about the extended service plans. Call HP Korea customer support Prepare the HP All-in-One for shipment If after[...]

To pack the HP All-in-One 1. If available, pack the HP All-in-O ne for shipment by using the o r iginal packing materials or the packaging materials that came with your exchange device. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage c aused by improper packaging and/or improper tr[...]

14 Technical information The technical specifications and international r egulatory information for the HP All-in-One are provided in this section. For additional specifications, se e the pr inted Basics Guide. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices Specifi[...]

• Copy speeds vary according to the complexity of the document a nd model • Maximum copy enlargement rangi ng from 200-400% (d epends on model) • Maximum copy reduction ranging from 25-50% (depen ds on model) Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text (if inst[...]

Recyclin g program HP offers an increasin g number of product return and recycling programs in many countries/regions, and partners with some of the largest e lectronic recycling centers through out the world. HP conserves resources by reselling some of its mo st popular products. For more information regarding recycling of HP pr oducts, please vis[...]

Disposal of Waste Equipment by U sers in Private Ho useholds in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your [...]

Regulatory notices The HP All-in-One meets product requirements fr om regulato ry agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Australia • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about power cord • Ge[...]

VCCI (Class B) compliance sta tement for users in J apan Notice to users in Japa n about power cord Geräusche mission Chapter 14 138 Technical information Technical information[...]