HP (Hewlett-Packard) ZE1000 manual

troubleshooting and self-repair guide hp pavilion notebook ze1000 series[...]

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ii ze1000 Series T roubl eshoot in g and Self -Rep air Gu ide Notice This manual and any exam ples contai ned herein are provided “as is” and are subj ect to change wi thout notice. Hewlett- Packard Company makes no w arranty of any kind with regard to thi s manual, including, but not limited to, the implied warranties of merchantability and fi[...]

ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide iii Contents Product Information ......................................................................................................... 5 Notebook F eatures .............................................................................................................. .............. 5 Ope[...]

iv ze1000 Series T roubl eshoot in g and Self -Rep air Gu ide Figures Figure 1. F ront View ........................................................................................................... .................... 5 Figure 2. Back View............................................................................................................[...]

ze1000 Series T roubl eshoot ing an d Self -Repair Guide Product Inf orm ation 5 Product Information This section int roduces the notebo ok and its com ponents, and briefly describes i ts basic operation. Notebook Features Figur e 1. Fr o nt Vie w 1. One-Touch b uttons (progra mmable). 2. Power button. 3. Touch pa d (pointing d evice). 4. Scroll up[...]

6 Product Infor mation ze1000 S eries T roubl eshootin g and Self- Repair G uide Figur e 2. Bac k Vie w 11. Kensington lo ck sl ot (security connector) . 12. AC adapter ja ck. 13. USB ports (2). 14. External moni tor (VGA) por t (colored b lue). 15. Parallel port (c olored burgu ndy). 16. Modem port. 17. LAN port and indicators ( select ed mod els)[...]

ze1000 Series T roubl eshoot ing an d Self -Repair Guide Product Inf orm ation 7 Figure 4. Main Stat us Lig ht s 1. Battery charge . • Green: the AC adapter is connecte d and the battery is fully charged. • Amber: the AC adapter is connected and the battery is charging. • Red: the AC adapter is co nnected and the battery has a fault. • Off:[...]

8 Product Infor mation ze1000 S eries T roubl eshootin g and Self- Repair G uide Operating the Notebook Note This manual d escr ibes the n otebook in its orig inal f actor y conf iguratio n, with all s ettings at their default va lu es . Turning the Notebook On and Off Power mode To enter this mode To turn on again On Power mode status ligh t is gr[...]

ze1000 Series T roubl eshoot ing an d Self -Repair Guide Product Inf orm ation 9 Resetting the Notebook If Window s or the notebook stops respon ding, and y ou cannot turn t he notebook off, try the foll owing in the order listed. Press the power button to restart. • If possi ble, restart or turn off the notebook from withi n Windows: click Start[...]

10 Product Inform ation ze1000 S eries T roubles hootin g and Self- Repair G uide Hardw are Specifications The specifications shown below are su bject to change. F or the latest specifications, see the HP Notebook web sit e (www.hp.com /notebooks). Physical A ttributes 13.03 x 10.72 x 1.59 in (319 x 260 x 33 mm) . 6.0 lbs (2 .7 kg) minimu m. CPU Te[...]

ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 11 Troubleshooting and Diagnostics This section contai ns solutions t o several ty pes of problems you m ay encounter when using t he notebook. Try the soluti ons one at a tim e, in the order in which t hey are presented. You can also find tec hnical tip[...]

12 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide CD and DVD Problems If y ou can’ t boot fro m a CD in t he CD/D VD driv e • Make sure the C D is bootable, such as a Recovery CD . • Make sure the C D-ROM/DVD dri ve is select ed as the boot device—see “Changing the Boot Device” on page 9. [...]

ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 13 If a DVD mo vie doesn’t fill th e scre en • Each side of a do uble-si ded DVD has a different form at (standard or wi descreen). In widescreen format, bl ack bands appear at the top an d bottom of the screen. To vi ew the standard form at, turn th[...]

14 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide If one or mor e displa y pixel s l ook bad TFT di splay manufacturi ng is a highly precise but im perfect technology , and manufacturers cannot produce display s that are cosm etically perfect . Most, if not all, TF T displays exhi bit some lev el of c[...]

ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 15 Heat Problems Keep in m ind that your not ebook normally gets warm during routine operation. C harging the bat tery and running gam es and other program s that driv e CPU usage toward 100% ca n further increase the notebook’s temperat ure. If the no[...]

16 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide LAN Problems If the buil t-in net work ada pter does n’t co nnect t o the LA N • Check all cables and conn ections. Try connecting at a different net work station, i f availabl e. • If t he green light next t o the LAN port does not light, the L [...]

ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 17 Memor y Probl ems If a message say s you are out of memory • Make sure drive C i s not running low on free space. • Use the mem ory troubleshooter in Windows H elp and Support . • If you are hav ing memory problem s running MS-DOS program s, use[...]

18 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide If the modem di al s i nc orrectl y • Make sure the num ber you’re calling isn’t busy . • Check the telephon e number y ou entered, including any digits required for outside access or long distance. • In Cont rol Panel, open P hone and Modem [...]

ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 19 If the modem i sn’t detected • Check the m odem setup: click St art, Control Panel, Printers an d Other Hardware, Phone and Modem Options. • Click Start , Control Panel, Performance and Mai ntenance, Syst em. On the Hardware tab, open t he Devic[...]

20 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide Parallel and USB Probl ems If a USB mou se doesn’t work pr op erly • Make sure the mouse is securely connected to the USB port. • Put the notebo ok on standby, then resum e. • Restart the notebook. • Check the m ouse settings: click Start, Co[...]

ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 21 PC Card (PCMCI A ) Probl ems If the notebo ok d o esn’t reco gni z e a PC card • Make sure the card is fully inserted in the bottom slot. • Remov e and reinsert the PC card. • Restart the notebook. • Check the HP Business Support web site (w[...]

22 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide Performance Pr obl ems For best perform ance with Windows X P, the notebook sho uld have at least 128 MB of SDRAM. If the noteb ook pauses or ru ns sluggishl y • This m ay be norm al Windows behavi or. Certain background o p erations (such as a v iru[...]

ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 23 If the battery doesn’t charge • Make sure the A C adapter is securely connected to the power source an d the notebook, a nd that the light on the ada pter is on. • If you' re using a power strip, rem o ve the AC adapter from the power strip[...]

24 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide Startup Probl ems If the noteb ook doesn’t r esp ond when y ou turn it on • Don’t use the touch pad while the notebook is starting up or resum ing from standby or hibernation. • Connect the AC adapter. • Reset the note book by using a pin or [...]

ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 25 Using the e-Diagtools Diagnostic Tests The e-Di agtools hardw are diagnostic program included with y our notebook provides two l evels of testing: autom ated testing using its basic hardware t est, and advanced t esting using in dividual hardware test[...]

26 Troubles hootin g and D iagnos tics ze1 000 S eries T roubles hooti ng an d Self -Repair Guide 15. Click View to di splay the Support Tick et. 16. To add inform ation about your problem , click Comm ents and type the inform ation, then click OK . To save or print t he Support Tick et, click Save As or Print. To e-m ai l the Support Tick et to y [...]

ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Troubles hootin g and D iagno stic s 27 Startup Menu Setting Description Default Date and Ti me Set s th e dat e us ing m m /dd /yyyy fo rm at a nd t he tim e us ing 24 - hour format . Value set t akes effect imme diately. Boot Device Shows the or der of boot devices , with “+” indi cat[...]

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ze1000 Series T roubl eshoot ing an d Self -Rep air Gu ide Reinst alling a nd U pdatin g Sof tware 29 Reinstalling and Updating Software You can use the R ecovery CD s prov ided with your notebook t o recover its origi nal factory softw are. The Recovery C D s also prov ide Windows driv ers specific to your not ebook that y ou can use to configure [...]

30 Reinstal ling a nd Upda ting S oftwar e ze1000 S eries T roubl eshooti ng an d Self -Rep air Gu ide Updating the Notebook BIOS Hewlett-Packard may pro vide updates to the notebook’s BIOS to enhance its capa bilities. Y ou can use e-Diag Tools for Windows t o download and install BIOS updates i n your not ebook. Caution Because a BIOS update r [...]

ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 31 Removing and Replacing Parts This chapter shows how to rem ove and replace notebook com ponents. Caution Always pr ovide proper gr ound ing whe n perf orm ing repairs . W ithout proper groundin g, an e lectrostat ic d ischarge c an dam age the n otebook and[...]

32 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Remo v ing the Battery Table 1. Battery Replacement Part N um bers Description Part Number Exchange Part Num ber Battery, LiIon 8-Cell F3410-6091 1 Requir e d Equipment • None. Remov al Procedure • Slide the battery’s release latch, then pull the b atte[...]

ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 33 Remo ving the Hard Disk Driv e Table 2. Hard Disk Drive Repl acement Part Number s Description Part Number Exchange Part Num ber Drive, hard disk (20 M B, 9.5 mm, IBM [diablo] ATA100) 0950-4163 F1660- 69114 Drive, hard disk (20 M B, 9.5 mm, Toshiba AT A100)[...]

34 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Figur e 9. Rem oving the Har d Disk Tray Reasse m bl y Notes • Insert t he connector end of the driv e through the opening in the carrier, t hen lower the driv e into place. • Carefully slide the new drive into the ha rd drive compartment. Press firmly to[...]

ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 35 Remo ving an SDRAM Module The notebook has no S D RAM built into its motherboard, but has two slots for rem ovable SDRAM modules i n a compartment on the bottom of the unit. (One of these slot s contains a m odule installed at the factory) . You can use the[...]

36 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Figur e 10. Re moving an S DRAM Modul e Reasse m bl y Notes • Carefully press the SDRAM m odule into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the m odule until the latches snap closed. Figur e 11.[...]

ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 37 Remo ving the Keyboard Cov e r Table 4. Key board Cover R eplacement P art Number s Description Part Number Exchange Part Num ber Cover, keyboar d F3410-6091 3 Requir e d Equipment • #0 Phillip s screwdriver. • Small flat-blade screwdriver. Remov al Pro[...]

38 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Remo ving the Key board Table 5. Keyboard Re placem ent Part Numbers Description Part Number Exchange Part Num ber Keyboard, US En glish F3410-6091 6 Requir e d Equipment • #0 Phillip s screwdriver. • Small flat-head screwdriv er. Remov al Procedure 1. Un[...]

ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 39 5. Disconnect the ribbon cable from the motherboard. Warning Do not touch the metal sur faces inside the notebook until they have cooled off. They could be very hot if the notebook was running recently . Reasse m bl y Notes • L ay the keyboard face down o[...]

40 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Remo ving the Optical Drive (DVD, DVD/CD-RW) Table 6. Optic al Drive Replacem ent Part Numbers Description Part Number Exchange Part Num ber Drive ass embly, DV D F3410-6091 7 Drive ass embly, DV D/CD-R W F3410-6091 9 Requir e d Equipment • #0 Phillip s scr[...]

ze1000 Series T roubl eshoot ing an d Self -Repair Gu ide Rem oving and Replaci ng Pa rts 41 Figure 14. Re moving the Optical Dri v e Reasse m bl y Notes • Press the optical drive firmly into its compartm ent to ensure the connector seats properly . Screw, M 2 .5×4mm Screw, M 2×4mm[...]

42 Removing and Rep lacing Parts ze1000 S eries T roubles hooti ng an d Self -Repair Guide Replacing Small Parts and Accessories The following small parts are user- replaceable. Table 7. Re placing Smal l Parts Part Part Numbers Replacement Procedure Cover, SDRAM F3410-6092 2 On the botto m of the notebook, l oosen the screw holding the RAM cover ([...]

ze1000 Series T roubl eshoot ing an d Self -Repair Guide Referenc e Infor m ation 43 Reference Information This section includes i nformati on on HP’s password rem oval policy, and on notebook displ ay quali ty. Passw o rd Remo val Policy If the user forgets t he system password, t he user calls HP Custom er Care to determi ne the proper password[...]

44 Referenc e Inform ation ze1000 S eries T roubles hootin g and Self- Repair G uide Here are some gui delines for determ ining what action t o take on customers’ com plaints of cosmetic imperfections in t heir TF T displays: 1. View the notebook under the customer’s norm a l operating conditions. This means t hat if the custom er uses the note[...]