HP Enterprise M605dnm manual

User Guide LaserJet Enterprise M604, M605, M606 www.hp.com/support/ljM604 www.hp.com/support/ljM605 www.hp.com/support/ljM606 M604n M605n M604dn M605dn M606dn M605x M606x 3[...]

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HP LaserJet Enterprise M604, M605, M606 User Guide[...]

Copyright and License © 2015 Copyrig ht Hewlett -Packard Development C ompany, L. P. Reproduction, adaptation, or translation without prior written permission is pr ohibited, except as allowed under the copyright laws. The information contained herein is subject to chan ge w itho ut not ice. The only warranti es for HP products a nd services are s[...]

Table of contents 1 Product overview ........ .......... ........ ......... ........... .......... ...... ........... .......... .......... ........ ...... ....... .......... .......... .... 1 Product views . ........................................................................................ ........................ ...........................[...]

Load the optional custom media tray ........................................ ..................................... .............. ...................... 32 Introduction . ...................... ................ ...................... ....................... ............... ............... ........ ............. 3 2 Configure the product for the cus[...]

Print a stored job ................................ ........................... ................. .......................... ...... ................... 5 7 Delete a stored j ob ...................... .......................... ........................................ .................................... 57 Mobile prin ting .................. ......[...]

Assign or chang e the system p assword using the Embedded Web Se rver ........... ................... ....... 78 Sign in to th e product ........ .............................. .................. .............................. .................. ................ 7 9 Encryption sup port: HP High Performan ce Secure Hard Disks .......................[...]

Clear pap er jams in the 5-bin mailbox ......................................................................................... ... 114 Clear jams in the stacker or stapler/sta cker ................. ...................................... ........................... 11 6 Clear paper jams in the stacker or stapler/stacker ..........................[...]

viii ENWW[...]

1 Product overview ● Product vi ews ● Product sp ecifications ● Product hardware s etup and software insta llation For more information: Go to www.hp .com/ support/ljM 604 , www.hp.com/ suppo rt/ljM605 , www.hp.com/ support/ljM606 . HP's all-inc lusive help f or the product include s the followin g information: ● Install and conf igure[...]

Product vie ws ● Product fron t view ● Produc t back vie w ● Interfac e port s ● Control-pan el view (4-lin e con trol panel, n and dn models only) ● Control-pan el view (touc hscreen contro l panel, x models only) Product front view 3 1 2 3 9 4 5 7 8 6 10 1 Standard output bin 2 Top cover (acc ess to the toner cartridge) 3 4-line LCD con[...]

Product back view 1 2 4 9 7 8 5 6 3 1 Output-accessory cover 2 Rear output bin 3 Serial number and product number label 4 Duplex accessory co ver (n model only) 5 Power connection 6 Formatter (contains the interface ports) 7 Formatter cover 8 Hardwar e integration p ocket (for connecting a ccessory a nd third-par ty devices) 9 Automatic duplex prin[...]

Interf ace ports 1 2 3 4 1 Slot for a ca ble-type secu rity lock 2 Local a rea network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.0 printing port 4 USB port for connecting external U SB devices (this port m ight be covered ) NOTE: For easy-access USB printing, use the USB port near the control panel. 4 Chap ter 1 Pro duc t overvi ew ENWW[...]

Control-panel view (4-line control panel, n and dn models only) Use the contr ol panel to obtain produc t and job status infor mation and to configur e the prod uct. 1 2 7 8 9 10 11 3 4 5 6 1 Control-panel display Shows status information, menus, help information, and error messages 2 Numeric keypad Enter numeric values 3 Clear button Returns value[...]

Control-panel view (touchscreen control panel, x models only) NOTE: Tilt the co ntrol pa nel for ea sier viewi ng. The Home screen provides access to the product featu r es and indic ates the curre nt status of the product. Return to the Home screen at any time by touching the Home butt on. To uch th e Home button on the lower edge of the produc t [...]

10 Features Depending on the pr oduct configuration, the feat ur es that appear in this area can include any of the following items: ● Save to Device Memory ● Ret riev e fro m USB ● Retri eve from De vice Memo ry ● Job Status ● Supplies ● Trays ● Adm inis tra tio n ● Device Maintena nce 11 Home butt on Touch the Home button to retur[...]

Product spe cifications IMPORTANT: The foll owing speci fications a re correct at th e time of publica tion, but they are subject to chan ge. For cur rent informa tion, see www.hp.com/ support/ljM604 , www.hp.com/ support/ljM605 , www.hp .com/ support/l jM606 . ● Technica l specifications ● Supported oper ating syst ems ● Mobi le printing sol[...]

Mode l name Product number M604n, M605 n E6B67A , E6B69A M604dn, M605dn, M606dn E6B68A , E6B70A, E6B72A M605x, M606 x E6B7 1A, E6B7 3A Easy-access USB port for printing without a computer and upgrading the fi rmware Hardware In tegration Pocket for connecting ac cessory and third- party devic es HP Internal USB Ports Optional Optional Optional HP J[...]

Windows: The H P Softwar e Install er CD insta lls the “ HP PC L.6” or “HP P CL 6” vers ion 3 dr iver , depe nding on the Windows operating system, along with optional software when using the f ull software insta ller. Download the “HP PCL-6” version 4 print driver from the p roduct-support Web site for this produc t: www.hp .com/ suppo[...]

Operating system Driver installed Notes Windows Server 2008 SP2, 64 -bit The “HP PCL 6 ” product -specific pri nt driver is install ed for this operating system as part of the full software installation. Windows Server 2008 R2, SP 1, 64- bit The “HP PCL 6” pr oduct-specifi c print driver is install ed for this operating system as part of th[...]

● Google Cloud Prin t 1.0 (Requires the product to be regi stered with HP Conn ected and th en registered with Google Cloud) ● AirPrint ● Android Printing Product dimensions The followi ng illust rations show the d imensions for the products as sold, for the optiona l input an d output accessories, and for several sample configurations of the[...]

Figure 1 -2 Dimensions f or the dn models 1 2 3 1 2 3 Product fully closed Product fully opened 1. Hei ght 399 mm (15.7 in) 574 mm (22.5 in) 2. Dept h 537 mm (21.1 in) 840 mm (33 i n) 3. W idth 425 mm (16.7 in) 425 mm (1 6.7 in) Weight 25.9 kg (57 lb) ENWW Product specifications 13[...]

Figure 1 -3 Dimensions for the x models 3 3 3 1 2 3 1 2 3 Product fully closed Product fully opened 1. Hei ght 521 mm (20.5 in) 695 mm (27.4 in) 2. Dept h 537 mm (21.1 in) 840 mm (33 i n) 3. W idth 425 mm (16.7 in) 425 mm (1 6.7 in) Weight 32.5 kg (71.5 lb) Dimensions for the input and output accessories Figure 1 -4 Dimension s for the 1 x 500-shee[...]

2. De pth Tra y clos ed: 448 mm ( 17.7 in) Tray opened: 864 mm (34 in) 3. Wi dth 41 5 mm ( 16.3 in ) Weight 6.7 kg (1 4.7 lb) Figure 1 -5 Dimension s for the 1,5 00-sheet h igh-capac ity input tray 1 2 3 1. Hei ght 264 mm (10.4 in) 2. Depth D oor closed: 448 mm (1 7.7 in) Door opened: 902 m m (35.5 in) 3. Wi dth 41 5 mm ( 16.3 in ) Weight 13 kg (14[...]

Figure 1 -6 Dimensions f or the stacker 1 2 3 1. Hei ght 304 mm (12 in) 2. Dept h 430 mm (16.9 in) 3. W idth 378 mm (14.9 in) Weight 3.2 kg (7 .1 lb) Figure 1 -7 Dim ensio ns f or t he st aple r/st acke r 1 2 3 1. Hei ght 371 mm (14.6 in) 2. Dept h 430 mm (16.9 in) 3. W idth 387 mm (15.2 in) Weight 4.2 kg (9 .3 lb) 16 Chapter 1 Product overview ENW[...]

Figure 1 -8 Dimension s for the 5-b in mailbox 1 2 3 1. Hei ght 522 mm (20.6 in) 2. Depth Rear door cl osed: 306 mm (12 in) Rear door opened: 5 89 mm (23.2 in) 3. W idth 353 mm (13.9 in) Weight 7.0 kg (1 5.4 lb) Figure 1 -9 Dimension s for the printer stand 1 2 3 1. Height 1 14 mm (4.5 in) 2. Dept h 653 mm (25.7 in) 3. W idth 663 mm (26.1 in) Weigh[...]

Dimensions for sample combinations of th e products and optional accessories The followin g information is for samples of various co mbinations of the product a nd accessories. Several other combinations a re possible. Use th e information for the individua l accessories to ca lculate dimension s for other combinations. Combination one Incl udes th[...]

Combination two Incl udes the produ ct plus these a ccessor ies: ● One 1 x 500-shee t paper f eeder ● The 1,500-sheet h igh-capacity tray ● The stap ler/stacker output acces sory Fi gure 1- 11 Dimensions for Combination two 3 3 3 3 1 2 1 2 3 3 Product and accessories closed Product and accessories fully opened 1. Hei ght 1156 mm (45.5 in) 115[...]

● One 1 x 500-shee t paper f eeder ● The 1,500-sheet h igh-capacity tray ● The 5-bin ma ilbox output a ccessory Fi gure 1- 12 Dimensions for Combination th ree 3 3 3 3 1 2 1 2 3 3 Product and accessories closed Product and accessories fully opened 1. Hei ght 1367 mm (53.8 in) 1367 m m (53.8 in) 2. Dept h 537 mm (21.1 in) 1468 m m (57.8 in) 3.[...]

Operating-environment rang e Tabl e 1-1 Oper ating-env ironme nt specif icatio ns Envir onm ent Reco mmen ded All owed Tempe ratu re 7.5° to 32 .5°C (45. 5° to 90 .5°F ) 0° to 35° C (32° to 95° F) Relative humidity 5% to 90% relative humidity (RH ) 35% to 8 5% RH Altit ude Not applicable 0 to 30 48 m (0 to 10,00 0 ft) ENWW Product specifica[...]

Product hardware se tup and software inst allation For basic setup instructions, see the Hardware In stallati on Guide that came with the prod uct. For additional instructions, go to HP support on the Web. Go to www.hp .com/ support/ljM 604 , www.hp.com/ suppo rt/ljM605 , www.hp.com/ support/ljM606 for HP's all- inclusive help for the product.[...]

2 Paper trays ● Load Tray 1 ● Load Tray 2 and the 500-sh eet trays ● Load the optional 1,500 -sheet high-capacity tray ● Load the op tional custom med ia tray ● Load en velopes For more information: Go to www.hp .com/ support/ljM 604 , www.hp.com/ suppo rt/ljM605 , www.hp.com/ support/ljM606 . HP's all-inc lusive help f or the produc[...]

Load Tray 1 Intr oduction The followi ng informa tion describ es how to load pap er in Tray 1.This tray holds up to 1 00 sheets of 75 g/m 2 (20 lb) paper. CAUTION: To avo id jams , neve r add o r rem ove pa per fr om Tra y 1 duri ng pri nting . 1. Grasp the handle on either side of Tray 1, and pull it forward to open it. 2. Pull out the tray extens[...]

3. Load paper in the tray. For information about how to orient the paper, se e Tray 1 paper orientation on pa ge 26 . 4. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stac k height is 10 mm (0.4 in), or approximately 100 sheets of 75g paper. 5. Adjust the side guid es so that they lightly touch the paper s[...]

Tray 1 paper or ientation If a dup lexer is insta lled, o r if a stapler /stacker is instal led, the pr oduct alte rs the way the i mages for ea ch page a re arrang ed. When usi ng paper th at requir es a spec ific orientation, load it acc ording to the information in the following tab le. Paper type Single-sided printing, no stapler/stacker Duplex[...]

Load Tray 2 and the 500-sheet trays Intr oduction The followi ng informa tion describ es how to load pap er in Tray 2 and the optional 50 0-sheet trays (part number F2G 68A). These trays hold up to 500 sh eets of 75 g/m 2 (20 lb) pa per. NOTE: The procedure to load paper for the 500-sheet trays is the s ame as for T ray 2. Only Tr ay 2 is shown her[...]

3. Adjust the paper-length guide b y squeezing the adjustment latch and sliding the guide to the size of the paper being used. 2 4. Load pape r into the tray. Check the pa per to verify the guides lightly touch the stack, but do not bend it. F or information about how to orient the paper, see Tray 2 and the 500 -sheet trays paper or ientation on pa[...]

6. The tray configuration message displays on the product control panel. 7. If the paper siz e and type shown is not correct, select Mod ify to choose a different paper size or type. For custom-size paper, specify t he X and Y dimensions for the paper when the prompt displays on the pr oduct control panel. 2 Y X Tray 2 a nd the 500-s heet tr ays pa[...]

Load th e option al 1,500 -shee t high-cap acit y tray Intr oduction The followin g informa tion describes how to load pap er in the option al 1,500 sheet hig h-capacity tray (part number F2G 73A). This tray adjus ts for Le tter, A4, a nd Leg al sizes. CAUTION: To avoid jams, do not load tray s while the product is printing. Load t he tray 1. Press[...]

3. Load the paper into the tray. To prevent jams, load com plete reams at one time. Do not di vide ream s into sma ller se ctions. 4. Make sure that the paper does not exceed the fill marks on the paper guide s, and that the front edge of the stack is aligned with the a rrows. 5. Close the door on the tray. ENWW Load the optional 1, 500-sheet high-[...]

Load the opti onal custom medi a tray Intr oduction The followin g information describes configuring the pr oduct to use the optional custom media tray (part number F2G 75A) and loa ding pap er into this tra y. The cus t om media tray fits into the Tray 2 position only, and it h olds smalle r size pap er than t he st andard tr ay in the Tray 2 posi[...]

Load paper into th e cust om me dia t ray 1. Open the tray. 2. Open the paper-width guides at the side of the tray. 3. Open the paper-length g uide at the rear of t he tray. ENWW Load the optional custom media tray 33[...]

4. Load pape r into the tray. Check the pa per to verify the guides lightly touch the stack, but do not bend it. F or information about how to orient the paper, see Custom media tray paper orientation on page 34 . 5. Close the tr ay. Custom media t ray paper or ientation When usi ng paper that r equires a spe cific orientation , load it according t[...]

Load envelopes Intr oduction The followin g information d escribes how to load envelopes. Use only Tray 1 or th e optional enve lope feeder (part number F2G74A) to pr int on env elopes. Tray 1 holds up to 10 envelop es. The optiona l envel ope feeder holds up to 7 5 envelope s. NOTE: Sele ct the correc t pape r type in th e print driv er bef ore p [...]

Envelope or ientation 1. In Tray 1, load envelopes with the front of the envelope facing up, and the short, postage-edge l eading into the product. 2. In the optional envelope feeder, lift the pressure pl ate, and load envelopes with the front of the envelope facing up, a nd the s hort, postag e-edge lead ing into th e product. L ower the pressure [...]

3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartri dge ● Replac e the stapl e cartridg e For more information: Go to www.hp .com/ support/ljM 604 , www.hp.com/ suppo rt/ljM605 , www.hp.com/ support/ljM606 . HP's all-inc lusive help f or the product include s the followin g information: [...]

Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com / go/suresupply Order genuine HP parts or accessories www.hp.com / buy/parts Order through s ervice or support providers Contact an HP-autho rized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a s upported Web brows er on yo[...]

Item Description Part number Printer stand Optional stand with casters to support the print er Recommended when using multiple optional paper feeders. Includes installa tion instruct ions F2G70A Stacker Optional paper-stacker output accessor y Includes installa tion instruct ions F2G71A Stapler/Stacker Optional stapler/stacker output accessory Incl[...]

NOTE: The foll owing in formation i s subject to change. For the curr ent list of cu stomer self-r epair parts for this product, go to www.h p.com/ support/ljM604 , www.hp.com/ support/ljM605 , www.hp.co m/ support/ ljM606 . Item Description Self-replacement options Part number Transfer roller Replacement transfer roller Includes ins tallation inst[...]

Rep lace the to ner ca rtri dge Intr oduction The fol lowing informatio n provid es detail s about the to ner cartrid ge for the pr oduct, and it includes instructions to replace it. ● Toner-cartrid ge information ● Remove and rep lace the cart ridge Toner-cart ridge informat ion This product indicates when the toner cartridge level is low and [...]

1 4 3 2 1 Plast ic shield 2 Memory chip 3S e a l i n g t a p e 4 Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems. CAUTION: If to ner gets on clothing, wip e it off by us ing a dry cloth and wash the clothe s in cold water. H ot water sets toner into fabr ic. NOTE: Information about recycling used t[...]

2. Grasp the handle of the used toner cartridge and pull out to remo ve it. 3. Remove the new toner cartridge from its protective bag. Save all p ackaging for rec ycling t he used toner car tridge. 4. Hold both ends of the toner cartridge and rock it 5- 6 times. ENWW Replac e the toner car tridge 43[...]

5. Remove the protective shield from the toner cartridge. 6. Pull on the orang e tab to remove the toner sealing tape. Completel y remove the sealing tape from the cartridg e. 7. Align th e toner cartrid ge with its sl ot, and then inse rt the toner cartrid ge into the product. 44 Chapter 3 Supplies, acce ssories, and pa rts ENWW[...]

8. Close the top cover. 9. Pack the used toner car tridge, the protecti ve shield, and the sealin g tape in to the box th at the n ew cartr idge came in. In the U.S. and Canada, a pre-paid shipping label is incl uded in the box. In o ther countries/regions, go to www.hp.com / recycle to print a pre-paid shipping label. Adhere the pre-paid shipping [...]

Replace the staple cartridge Intr oduction If the stapler runs out of staples, jobs continue to print to the stapler/stacker, but they are not stapled. To purch ase staple cartridges , go to the HP Parts Store at www.hp.co m/ buy/par ts . Tabl e 3-1 Staple cartridge inf ormatio n Item Description Part number 1,000-s taple ca rtridge Provides three [...]

4P r i n t ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the product to print later ● Mob ile p rint ing ● Print from the USB port For more information: Go to www.hp .com/ support/ljM 604 , www.hp.com/ suppo rt/ljM605 , www.hp.com/ support/ljM606 . HP's all-inc lusive help f or the product include s the followin [...]

Print tasks (W indows) How to print ( Window s) The fol lowing proced ure de scribes the basic prin ting process for Window s. 1. From the software program, select the Print option. 2. Select the product from the li st of printe rs. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE : The name of th[...]

4. Cl ic k or t ap the OK button to return to the Print dialog box. Select the number of copies to pr int from this scr een. 5. Cl ic k or t ap the OK button to print the job. ENWW Print tasks (Windows) 49[...]

Automatica lly print on both sides (Windows) Use this pr ocedure for products tha t have an automatic duplexer in stalled. I f the pr oduct does n ot have a n automatic duplexer installed, or to print on paper type s that the dupl exer does no t support, you ca n print on both sides manuall y. 1. From the software program, select the Print option. [...]

Print multiple pa ges per sh eet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the P roperties or Preferences button to open the print driver. NOTE : The name of the button varies for diff erent software programs. NOTE : To access these features from a Windows[...]

Add itional pri nt t asks Go to www.hp.co m/ suppor t/ljM604 , www.hp.com/ support/ljM605 , www.hp.co m/ support/ljM6 06 . Instructions are avail able for performing specific print tasks , such as the following: ● Create and use printing shortcuts or presets ● Select the paper s ize, or use a custom pa per size ● Select th e page o rientatio [...]

Print tasks (OS X) How to print ( OS X) The followin g procedure describes the basic printing p rocess for OS X . 1. Cl ic k th e File menu, and then cl ick the Pri nt option. 2. Sel ect the product . 3. Cl ic k Show Details , and the n select other menus to adjust the print settings. 4. Cl ic k th e Print button. Automa tically prin t on bot h sid[...]

3. Cl ic k Show Details , and then c lick the Layout menu. 4. Fro m the Pages per Sheet drop-down list, sele ct the number of pa ges that you w ant to print on each sheet. 5. In the Layout Direction area , select the ord er and pla cement of the pa ges on the sheet. 6. Fro m the Borders me nu, se lect the t ype of bord er to pr int around each pa g[...]

Store print jobs on the product to print lat er Intr oduction The fol lowing informatio n provid es pro cedures for c reating and prin ting docum ents that are st ored on the product. This featu re is enabled on the product by de fault. ● Create a stored job (Win dows) ● Create a stored job (OS X ) ● Print a s tored job ● Delete a stored jo[...]

3. Cl ic k th e Job Storage tab. 4. Sel ect a Job Storage Mode option. ● Proof and Hold : Print and p roof on e copy of a job, and then pr int more co pies. ● Persona l Job : The job does not print until you request it a t the prod uct control panel. For this job- storage mode, you c an select one o f the Make Job Private/Secure options. If yo [...]

3. By default, the print dri ver di splays the Copies & Pa ges menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mod e drop-down list, select the type of stored job. ● Proof and Hold : Print and p roof on e copy of a job, and then pr int more co pies. ● Persona l Job : Th e job does not print until you requ[...]

3. Sel ect the nam e of the folder where the job is stored. 4. Sel ect the name o f the job, and th en select the Del ete button. 5. If th e job is pr ivate or encr ypted, en ter the PIN or the pass word, and th en select the Delete button. 58 Chapter 4 Print ENWW[...]

Mobile printing Intr oduction HP offers multiple Mobile and ePrint solutions to enab l e wireless printing to an HP printer from a laptop, tablet, smartph one, or other mobile de vice. To see th e full list and to determine the best choice, go to www.hp .com/ go/Laser JetMobile Printing (English only). ● Wi-Fi Direct and NFC Printing ● HP ePrin[...]

b. Open a Web br owser, and in the ad dress line, type the IP address or host name exactly as it displays on the product control pan el. Press the Enter key on the co mputer keyb oard. The EW S opens. NOTE: If the We b browser displays a There is a problem with this website’s sec urity certificate message when attempting to open the EWS, click Co[...]

● Safari ● iBooks ● Select third-party applications To use AirPrint, the product must be connected to th e same wi reless netw ork as the Appl e device. For more information a bout using A irPrint and a bout which H P products are compatib le with A irPrint, go to the support Web site for this product: www.hp .com/ support/ljM60 4 , www.hp.co[...]

Print from the USB port Intr oduction This product feature s easy-access USB printing, f or quickly printin g files without send ing them from a computer . The prod uct acce pts standard USB flas h drives in the USB port nea r the control panel. I t support s the following type s of files: ● .pd f ● .prn ● .pc l ● .ps ● .ch t Enable the U[...]

b. Open a Web br owser, and in the ad dress line, type the IP address or host name exactly as it displays on the product control pan el. Press the Enter key on the co mputer keyb oard. The EW S opens. NOTE: If the We b browser displays a There is a problem with this website’s sec urity certificate message when attempting to open the EWS, click Co[...]

64 Chapter 4 Print ENWW[...]

5 Manage the product ● Advance d configurat ion with HP Embedded Web Serve r (EWS) ● Advance d confi guration with HP Utility for O S X ● Configure IP network settings ● Product security features ● Economy settings ● HP W eb Jeta dmin ● Software a nd firmw are updates For more information: Go to www.hp .com/ support/ljM 604 , www.hp.c[...]

Advanced configura tion with HP Embe dded Web Server (EWS ) Intr oduction ● How to acce ss the HP Embedd ed Web Server (EWS) ● HP Em bedd ed Web S erve r feat ures Use the HP E mbedded We b Server to manage printing fu nctions from a computer instead of the product co ntro l panel . ● View product status infor mation ● Det ermi ne th e re m[...]

● Linux: Ne tscape Nav igator only ● HP-UX 10 and HP-UX 11: Netscape Navigator 4.7 HP Embedded Web Server featur es ● Informati on tab ● Gene ral t ab ● Print tab ● Troubl eshooting tab ● Security tab ● HP Web S ervice s tab ● Networking tab ● Other Links list Infor mation tab Tabl e 5-1 HP Embe dded Web Ser ver Info rmation t a[...]

Gene ral tab Tabl e 5-2 HP Embedde d Web Ser ver General tab Menu Description Alerts Setup email alerts for various produc t and supplies events. Control Panel A dministration Menu Shows th e menu str ucture of the Administration menu on the cont rol panel. NOTE: Configure settings on this scr een, or the HP Embedded Web Server provides more advanc[...]

Tabl e 5-3 HP Embedde d Web Ser ver Print tab (conti nued) Menu Description General Print Settings Configure settings for all print jobs. Manage Trays C onfigure settings for paper trays. Troubleshooting tab Tabl e 5-4 HP Embedde d Web Ser ver Troubl eshooting tab Menu Description General Tr oublesh ooting Select from a variety of reports and tests[...]

Tabl e 5-5 HP Embedde d Web Ser ver Securit y tab (c ontinued) Menu Description Web Service Secur ity Allow res ources on this pr oduct to be accessed b y web pages from d ifferent dom ains. I f no sit es are ad ded to t he list , then all sites ar e trus ted. Self Test Verify that the security functions are r unning according to expected system pa[...]

Tabl e 5-7 HP Embedde d Web Ser ver Network ing tab (co ntinued) Menu Description Authorization Control config uration management and use of this product, including the following: ● Set or change the administr ator passwor d to control access to configuration parameters. ● Request, insta ll, and manage dig ital certificates on the HP Jetdirect [...]

Advanced configura tion with HP Utility for OS X Use the HP U tility to chec k product statu s or to view or c hange produc t settings from the computer. Use the HP U tility when the product is connec ted wi th a USB ca ble or is con necte d to a TCP/ IP-ba sed net work . Open HP Utility 1. At the compu ter, open the System Preferences menu, and th[...]

Item Desc ript ion Supplies Management Configures how the product should behave when supplies are nearing the end of the ir estimated life. Trays Configuration Changes the defaul t tray settings. Output Devices Ma nages settings for optional output accessories. Dup lex Mo de Turns on the a utoma tic tw o-si ded printi ng m ode. Economode & Tone[...]

Configu re IP ne twor k sett ings ● Printer sharing disc laimer ● View or chan ge network settings ● Rename th e product on a networ k ● Manua lly con figure IPv4 TC P/IP pa ramet ers fro m the co ntrol panel ● Manua lly con figure IPv6 TC P/IP pa ramet ers fro m the co ntrol panel ● Link sp eed an d duplex settings Printer shar ing dis[...]

b. Open a Web br owser, and in the ad dress line, type the IP address or host name exactly as it displays on the product control pan el. Press the Enter key on the co mputer keyb oard. The EW S opens. NOTE: If the We b browser displays a There is a problem with this website’s sec urity certificate message when attempting to open the EWS, click Co[...]

1. Press the Home button on the produ ct control panel. 2. To enab le manu al c onfig urati on, open the follo wing m enus: ● Administration ● Network Settings ● Jetdir ect Men u ● TCP/IP ● IPV6 Settings ● Address ● Manual Settings ● Enable Select th e On option, and then touch the Save button. 3. To confi gure th e addr ess, touch [...]

● Auto : The pr int serve r automatica lly config ures itsel f for the hi ghest link s peed and communication mode allow ed on the network. ● 10T Half : 10 meg abytes per s econd (Mbps), half-dup lex operation ● 10T Full : 10 Mbps , full-duplex operation ● 10T Auto : 10 Mbps, automatic-du plex operat ion ● 100TX H alf : 100 Mbps, half-d u[...]

Product se curity features Intr oduction The product inc ludes several sec urity features to restrict w ho has access to configuration settings, to secu re data, and to prevent access to valua ble hardware components. ● Security state ments ● IP Sec urity ● Assign or chan ge the system passw ord using the Embedded Web Serve r ● Sign in to t[...]

b. Open a Web br owser, and in the ad dress line, type the IP address or host name exactly as it displays on the product control pan el. Press the Enter key on the co mputer keyb oard. The EW S opens. NOTE: If the We b browser displays a There is a problem with this website’s sec urity certificate message when attempting to open the EWS, click Co[...]

Econ omy set tings Intr oduction ● Print with E conoMode ● Set the sleep timer and configure the pr oduct to use 1 watt or less of power Print with EconoMode This product h as an EconoMode option for printing dr afts of d ocuments. Using E conoMode can use less tone r. However, using EconoMode can also reduce print quality. HP does n ot recomme[...]

● Energy Settings ● Sleep Timer Settings 3. 4-lin e control panels only: Select Sleep/Au to Off Time r , and then select Enabled . P ress the OK button. 4. Sel ect Slee p /Aut o Of f After . 5. Us e the keypad to en ter the appropriate time period, and then touch the Save button , or press the OK button. NOTE : The sleep-mod e default time is 1[...]

HP Web Jetadmin HP Web Jetad min is an aw ard-winning, indus try-leading tool f or efficiently man aging a wide variety of networked HP products, in cludi ng printers, mul tifuncti on products, a nd digital se nders. Th is single solution allows you to remotely install , monitor, maintain, trou bleshoot, and secure your printing and imagi ng enviro[...]

Software and firmware updates HP re gularl y update s featur es tha t are av ailable in the product firmware. To take advantag e of the most current f eatures , update th e produc t firmwa re. Downl oad the most re cent firmware update file from the Web: Go to www.hp .com/ support/ljM 604 , www.hp.com/ suppo rt/ljM605 , www.hp.com/ support/ljM606 .[...]

84 Chapter 5 Manage the product ENWW[...]

6 Solve problems ● Customer support ● Control pa nel help syste m ● Restore factory-set defaults ● A “Cartridge is low” or “Ca rtridge is very lo w” me ssage displays on the product c ontrol panel ● Product doe s not pick up pa per or misfe eds ● Clea r pape r jams ● Improve p rint quality ● Solve wired network problems For [...]

Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Country/region phone numbers are on the f lyer that was in the box with your product or at www.hp.com/ support/ . Get 24-hour Internet support, and download software utilites and driv ers www.hp.com /[...]

Control panel help system The produc t has a buil t-in Help system tha t explai ns how to use e ach screen . To open the Help sy stem, touch the Help button in the upper-righ t corner of the screen. For some screens, the He lp opens to a global menu w here you can se arch for specifi c topics. You can browse through the m enu structu re by touchin [...]

Restore factory-set defaults Intr oduction Use one of th e following methods to restore the pr od uct to the original settings from the factory. NOTE: Restoring factory settings might reset the product language. Restore factory set tings from the product contro l panel 1. Press the Home button on the produ ct control panel. 2. Open the follow ing m[...]

A “C artrid ge is low” o r “Car trid ge is ver y low ” mess age di splays on the produc t cont rol pan el Cartridge is low : The produ ct indicates when a toner cartridg e lev el is low. Actua l toner ca rtridge li fe remaining may vary. Consi der havi ng a replac ement avai lable to install when prin t quality is no longer accepta ble. The[...]

Order supplies Order supplies and paper www.hp.com / go/suresupply Order through s ervice or support providers Contact an HP-autho rized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a s upported Web brows er on your comput er, enter the product IP address or hos t name in the address/URL fiel d. The EWS co[...]

Product doe s not pick up paper or misfeed s Intr oduction The followin g solutions c an help solve problems if the product is not picking up paper from the tray or is picking up multiple shee ts of pape r at one ti me. ● The produ ct does not pick up p aper ● The produ ct picks up multip le sheets of pa per The product does not pick up paper I[...]

Clear paper jams Intr oduction The followi ng informa tion include s instructi ons for cl earing pa per jams f rom the p roduct. ● Jam lo catio ns ● Auto-nav igation for cl earing jams ● Experienc ing freq uent or recur ring paper jams? ● Clea r paper j ams in Tray 1 ● Clear paper jams in Tray 2 a nd the 50 0-sheet trays ● Clear paper j[...]

Jam locat ions 3 3 2 1 7 8 3 4 5 6 1 Output bin See Clear paper jams in the output bin on page 109 . 2 Toner-cartridge area See Clear paper ja ms in the toner-car tridge area on page 100 . 3 Tray 1 See Clear paper ja ms in Tray 1 on page 95 . 4 Tray 2 See Clear paper jams in Tray 2 and th e 500-sheet trays on page 96 . 5 Optional 500-sheet paper fe[...]

1. Use only paper that meets HP specifications for this product. 2. Us e pape r that is not wrin kled, fol ded, or da maged. If ne cessary, use paper fro m a differ ent package. 3. Use paper that h as not previousl y been pr inted or co pied on. 4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, strai[...]

Clea r pape r jams in T ray 1 Use the fo llowing proced ure to clea r paper jam s in Tray 1. When a jam occurs, the con trol pan el displays an animation that a ssists in clearing the jam. 1. Slowly pull the jammed paper out of the product. ENWW Cle ar p ape r ja ms 95[...]

Clear paper jam s in Tray 2 and th e 500-s heet tr ays Use the fo llowing procedure to check f or paper in all poss ible jam lo cations re lated to Tray 2 and the 50 0- sheet trays. When a jam occurs, the co ntrol panel displ ays an animation tha t assists in c learing the jam. 1. Pull the tray compl etely out of the product b y pulling and lifting[...]

3. Make sure tha t the paper is fla t in the t ray at all four corner s and below the maxim um-height i ndicators. 2 4. Reinsert and close the tray. ENWW Cle ar p ape r ja ms 97[...]

Clear paper jams in the opti onal 1,500- sheet high-c apacity tray Use the fo llowing procedur e to clear pa per jams in the 1,500-she et high-capa city tray. When a jam occu rs, the control panel displa ys an animatio n that ass ists in clear ing the jam . 1. Open the front door of the tray. 3 2. Remove the paper s tack. 3. If the edge of t he jam[...]

4. Make sure that the paper does not exceed the fill marks on the paper guide s, and that the front edge of the stack is aligned with the a rrows. 5. Close the front door of the tray. ENWW Cle ar p ape r ja ms 99[...]

Clea r pape r jams in the to ner-car tridg e area Use the fo llowing proced ure to check fo r pape r in all possi ble jam loca tions in the tone r-car tridge area. When a jam occurs, the co ntrol panel di splays an animation tha t assists in clearing the ja m. 1. Open the top cover. 2. Remove the toner cartridge. CAUTIO N: To prevent damag e to the[...]

4. Open Tray 1. 5. Remove the envelope a ccessory cover. If pa per is present, remo ve it. 6. Rotate the paper g uide to check f or additional jammed pa per underneath. If jammed p aper is present, remove it. ENWW Clear pap er jams 101[...]

7. Replace the e nvelope accessory cover and c lose Tray 1. 8. Replace the t oner cartridge. 9. Close the top cover. 102 Chapter 6 Solve pr oblems ENWW[...]

Clea r pape r jams i n the re ar output bin Use the follo wing pr ocedure to cle ar paper ja ms in the rear output bin. When a ja m occurs, the control panel display s an anim ation that a ssists in c learing th e jam. 1. Open the rear output bin. NOTE: If most of the paper is still inside the product, it might be easie r to remove it through the t[...]

Clear paper jams in the f user are a Use the fo llowing proced ure to check fo r pape r in all possi ble jam l ocations i n the fuser ar ea. When a jam occurs, the control pan el displa ys an animation tha t assists in c learing the jam. Use thi s procedure only in these situa tions: ● Paper ha s jammed inside the f user and cann ot be remove d f[...]

3. If an optional duplexer is installed, lift it and pull it straight out. Set it aside. 4. Open the rear output bin. 5. Remove the rear output bin. Place a finge r near the left-side hinge, and push f irmly to the right until the hing e-pin clears the hole inside the prod uct. Rotate the output bin outwa rd to remo ve it. WARNIN G! The fuser is ve[...]

6. Push up on the two bl ue levers on the sides of the fuser to release it, a nd then pull the fuse r straight out of the pr oduct to remove it.. 7. Remove the jammed paper. If necessary, lift the black plas tic guide tha t is locat ed on the top of the fuser to gain access t o the jam med shee t. CAUTIO N: Do not use a sharp or metal objec t to cl[...]

9. Replace the rear output bin. I nsert the right hinge-pin into t he hole inside the product. Push inward on the left hinge, and slide it into the hole inside the product. Close the rear output bin. 10. Connect the power cord to the product. ENWW Clear pap er jams 107[...]

11. Replace the optional duplexer , if it was removed. 12. Turn the product on. 108 Chapter 6 Solve pr oblems ENWW[...]

Clea r pape r jams i n the outp ut bin Use the fo llowing proced ure to check fo r pape r in all possi ble jam l ocations i n the output bi n. When a jam occurs, the control pan el displa ys an animation tha t assists in c learing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remo ve it. ENWW Clear pap er jams 109[...]

Clear paper jam s in the duplexer Use the fo llowing proced ure to check fo r pape r in all possib le jam loc ations in the automatic dup lexer. Wh en a jam occurs, the co ntrol panel di splays an animation tha t assists in clearing the ja m. 1. Lift the duplexer up and then pull it out to remove it. 2. Remove any paper that is on top of Tray 2. (I[...]

3. Slowly pull any paper out of the duplexer. 4. Insert the duplexer into the product. ENWW Clear pap er jams 111[...]

Clear paper jam s in the envelope feed er Use the fo llowing proced ure to clea r jams in the env elope fee der. When a jam occurs , the control panel display s an anim ation that a ssists in c learing th e jam. 1. Remove any envelopes that are loaded in the envelope feeder. Lower the envelope weight and lift the tray extension up, to the closed po[...]

4. Slowly remove any jammed envelopes from the pr oduct. 5. Install the envelope feeder. ENWW Clear pap er jams 113[...]

Clear paper jams in the 5-b in mailbox Use the fo llowing proced ure to check fo r pape r in all possib le jam loc ations i n the 5-bin mai lbox. When a jam occurs, the control pan el displa ys an animation tha t assists in c learing the jam. 1. Remove any paper from t he output bins. 2. On the back of the 5 -bin mailbox, open the jam-access door. [...]

3. If the paper is jammed at the top of t he 5-bin mailbox, pull it stra ight down to re move it. 4. If the paper is jammed at the bottom of the 5-bin mailbox, open the rear output b in, and then pul l straight up on t he paper to remove it. 5. Close the jam- access door and the rear output bin. ENWW Clear pap er jams 115[...]

Clear jams in the stacker or s tapler/stacker ● Clear paper j ams in the stacker or stapler/stacker ● Clear staple jams in the s tapler/stacker Clear paper jams in the stacker or stapler/stacker Use the fo llowing proced ure to check fo r pape r in all po ssible jam locations in the stacke r or stapler/sta cker. When a jam occ urs, the control [...]

2. Carefully remove any jammed paper. 3. Close the door on the st acker or stapler/stacker, and close the rear output bin. NOTE: The output bin must be pushed down into the lowest position for printing to c ontinue. Clear staple jams in the staple r/stacker Use the fo llowing proced ure to clea r staple j ams in the sta pler/stacker. When a jam occ[...]

1. On the right si de of the stapler/st acker, turn the stap ler unit toward th e front of t he product un til the unit clicks into the open position. Pull outward on the blue staple cartridge to remo ve it. 2. Rotate the green cover on the end of the staple cartridge upward, and remove the jam med staple. 3. Inser t the staple cartridg e into the [...]

Improve prin t quality Intr oduction If th e pro duct is havin g prin t-q uali t y pr oblems, try the following sol utio ns in the order presented to resolve the issu e. ● Prin t from a diff erent s oftw are prog ram ● Check the paper-type setting for the print job ● Check toner-cartrid ge status ● Clea n the produ ct ● Visually inspect t[...]

4. Sel ect a type from the Media-type drop-down list. 5. Cl ic k th e Print button. Check toner -cartridg e status Follo w these steps to check the estima ted life rema inin g in the toner ca rtridges and if ap plicable, the status of other replac eable m aintenance par ts. Step one: Print the supplies status page 1. Press the Home button on the pr[...]

Visually inspect the toner cartridg e Follo w these ste ps to inspect each to ner cartrid ge. 1. Remove the toner ca rtridge from the product. 2. Check t he memo ry c hip fo r da mag e. 3. Exa mine the surface o f the green ima ging drum. CAU TIO N: Do not touch the imaging drum. Fing erprints on the imaging drum can cause print-quality pro blems .[...]

Step three: Set the individual tray alignment Foll ow these ste ps when text or images are not cent ered or alig ned corre ctly on the pr inted page when printing fr om specifi c trays. 1. Press the Home button on the product control pane l. 2. Open the follow ing menus : ● Administration ● General Settings ● Print Quality ● Image Registrat[...]

HP UPD PCL 5 ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for pr inting from third-party or custom software programs ● The best choice when operating with mixed environments, whi ch require the product to be set to PCL 5 (UNIX, Linu[...]

Solve wired net work problems Intr oduction Check the fol lowing items to verify that the product is communicating wi th the network . Before be ginning, print a co nfiguration p age from th e product c ontrol panel a nd locate the p roduct IP a ddress tha t is listed on this page. ● Poor physi cal connection ● The co mputer is us ing the inco [...]

● For Windows, click Sta rt , click Run , type cmd , and t hen pr ess En ter . ● For OS X, go to Applications , then Utilities , and ope n Terminal . b. Type ping followed by the IP address for your produ ct. c. If the window displays round-trip times, the network is working. 2. If the ping comma nd faile d, verify that the n etwor k hubs are o[...]

126 Chapter 6 Solve pr oblems ENWW[...]

Index Symbols/N umerics 1,500 hig h-capacity inp ut tray part n umber 38 1,500-she et tray clearin g jams 9 8 500-shee t paper tra ys part n umbers 38 500–shee t tray clearin g jams 9 6 A accessories ordering 38 part n umbers 38 acousti c specifications 20 AirPrint 60 Andr oid device s pri nting from 61 B bins, output loc atin g 2 Bonjo ur identi[...]

hard dr ive part n umber 38 hardware integration p ocket (HIP) loc atin g 3 HCI tr ay clearin g jams 9 8 Help button loca ting 5, 6 help, c ontrol panel 87 Hi- Speed U SB 2.0 pr inti ng po rt loc atin g 4 high-c apacit y tray, loading 30 HIP (hard ware integra tion pocket) loc atin g 3 Home button loca ting 5, 6 HP C ust omer Car e 8 6 HP Embedd ed[...]

NFC accessory part n umber 38 NFC p rin ting 59 O on/off button loc atin g 2 online he lp, control panel 87 online su pport 86 operating systems, supporte d 9 ordering supplies and ac cessories 38 OS X HP Utility 72 other links lis t HP Em bedded Web Server 71 output bin cleari ng jams 109 output bins loc atin g 2 P pages per minute 8 pages per she[...]

creating ( Windows) 55 deleting 57 printing 57 storing jobs with Window s 55 subnet mas k 75 supplies low threshold settings 89 ordering 38 part n umbers 39 replacing staple cartr idge 46 replacing toner ca rtridge 41 status, vie wing wi th HP Utility for Mac 72 usin g when low 89 supplies status 120 support online 86 system requir ements HP Em bed[...]

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