IBM N2800e manual

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Note Before using this information and the pr oduct that it supports, be sure to read “Safety notices” on page v and “Notices” on page 61. First Edition (September 2000) © Copyright International Business Machines Corporation 2000. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure r estricted by [...]

Contents Safety notices ............ v Danger notices ............. v Caution notices ............. v i Handling static-sensitive devices ....... v i About this book ........... v i i Who should read this book ......... v i i Information available on the W orld W ide W eb . . vii Related information ........... v i i How to send your comments .....[...]

T rademarks .............. 6 3 Electronic Emission Notices ......... 6 3 Federal Communications Commission (FCC) Statement .............. 6 3 Glossary of abbreviations ...... 6 5 Index ............... 6 7 iv[...]

Safety notices Safety notices contain information that is related to using the IBM ® NetV ista thin client in a safe manner . These notices can be in the form of a danger , caution, or attention notice. Danger notices The following danger notices call attention to situations that are potentially lethal or extremely hazar dous. These notices pertai[...]

DANGER T o reduce the risk of electrical shock use only AC power sources approved by IBM. (RSFTD216) Caution notices A caution notice applies to a situation that is potentially hazardous to people because of some existing condition. CAUTION: The battery is a lithium battery . T o avoid possible explosion, do not burn or charge the battery . Exchang[...]

About this book IBM NetV ista N2800e Thin Client Express Refer ence (SA23-2808) provides information for the T ype 8364 (Model Cxx) IBM NetV ista N2800e Thin Client Express (hereafter referr ed to as workstation or thin client ). This publication contains information on hardwar e setup, software configuration and update, hardwar e problem r esoluti[...]

v If you are mailing comments fr om a country other than the United States, you can give the form to the local IBM branch office or IBM r epresentative for postage-paid mailing. v If you prefer to send comments by F AX, use either of the following telephone numbers: – United States and Canada: 1-800-937-3430 – Other countries: 1-507-253-5192 v [...]

Understanding your NetV ista Thin Client Express The IBM NetV ista N2800e Thin Client Expr ess offers a fast and simple way to access applications on the following platforms: v W indows NT ® Server 4.0 v W indows NT Server 4.0, T erminal Server Edition (TSE) v W indows NT W orkstation 4.0 v W indows ® 2000 Server v W indows 2000 Pr ofessional v W[...]

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Learning about the hardware This section provides detailed har dware information about the N2800e Thin Client Express — Har dware T ype 8364 (Model Cxx), hereafter referr ed to as N2800e Thin Client Express. Standard hardware The standard N2800e Thin Client Expr ess hardwar e includes the following: v 64 MB of SDRAM DIMM random access memory (RAM[...]

Communication hardware Y our N2800e Thin Client Expr ess includes an integrated Ethernet connection. For a 10 Megabit (Mb) line speed operation, you need a category 3 or higher Unshielded T wisted Pair (UTP) type of cable. For a 100 Mb line speed operation, you need a category 5 UTP type of cable. Refer to “ Appendix G. Connector pin information [...]

expand the RAM of the N2800e by installing 32, 64, or 128 MB DIMMs. “ Appendix B. Hardware maintenance pr ocedures ” on page 45 provides information on how to exchange memory . Refer to “ Appendix A. Replacing hardwar e parts ” on page 41 for detailed memory specifications and or derable N2800e Thin Client Express parts. Note: Use of the Ne[...]

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Setting up the hardware Unpacking your hardware Unpack your hardwar e. Contact your reseller , or IBM, if you do not have these standard parts: 1 Thin client logic unit 2 Base 3 Mouse 4 Keyboard 5 Power cable Selecting the voltage for your location: Attention: Y ou may damage the thin client if you do not select the co[...]

Installing the support base Slide the base B onto the notched bottom of the thin client A until it latches securely . Connecting your hardware Read “ Safety notices ” on page v before continuing. 1. Connect the devices listed below to the appropriate ports: 1 USB devices 2 Network cable 3 Serial device 2 4 Se[...]

Startup sequence This is a typical startup sequence of events for the NetV ista Thin Client Expr ess. If any of these events do not occur , see “ Resolving hardwar e problems ” on page 31. 1. The following devices show light-emitting diode (LED) indications: v Logic unit (system LED and network status LED) v Keyboard v Monitor 1 v Any USB devic[...]

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Configuring the N2800e Thin Client Express Before you can use the N2800e Thin Client Expr ess (also referr ed to as workstation ) to access server applications, you need to configure your workstation. Y ou can use the NSBoot Setup Utility (also referr ed to as Setup Utility ) and the Thin Client Express Configuration T ool (or Configuration T ool )[...]

The menu number A makes it easy to navigate through the Setup Utility . Menu numbers that begin with 2 are unique to the initial Setup Utility . The menu title B tells you which menu you are using. Use the arrow keys to select an option fr om the list of available options C . After you select an option, specify a value in the corr[...]

The Configuration T ool pr ovides three W orkstation Mode user interfaces: 1. A single application that starts automatically when you power on the workstation. This application fills the entire display scr een. 2. One or more applications that start automatically when you power on the workstation. Note: The N2800e ’ s free memory determines how m[...]

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Installing the Thin Client Service Utility and the Operations Utilities The Thin Client Express Service and Thin Client Manager Operations Utilities ar e management utilities that run on the following workstations or server platforms: v W indows NT Server 4.0 v W indows NT Server 4.0, T erminal Server Edition (TSE) v W indows NT W orkstation 4.0 v [...]

Only the Operations Utility methods of updating in T able 1 on page 15 allow you to update multiple workstations at a time. The other methods of flash recovery in T able 1 on page 15 allow you to perform flash recovery to one workstation at a time. For more information on r ecovering or updating CompactFlash cards with the TCM Operations Utility , [...]

6. Click download NetV ista Thin Client Express Service and Operations Utilities . 7. From the Downloads box, click the item that you want to download. Installing the Thin Client Service Utility and the Operations Utilities 17[...]

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Managing your Thin Client Express remotely Y ou can use the IBM NetV ista Thin Client Manager Operations Utility to remotely manage your N2800e Thin Client Express. Y ou can use the Thin Client Manager Operations Utility to manage both individual workstations, and workstation groups. Befor e you can use the Operations Utility to perform a task on a[...]

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PPP dialer for Thin Client Express workstations Y ou can configur e your Thin Client Express (hereafter r eferred to as workstation ) for Point-to-Point Protocol (PPP) dial access. Y ou can utilize this option if your workstation uses a modem to connect to a network. There ar e several prer equisites that you must meet before you can use PPP dialer[...]

b. Choose a display resolution setting and a display fr equency setting. c. Configure the workstation Internet Pr otocol (IP) settings: 1) From the CompactFlash Boot - Configure IP settings menu, disable Dynamic Host Configuration Protocol (DHCP). 2) V erify that all IP values ar e 0.0.0.0 . 3) From the CompactFlash Boot - Configure IP settings men[...]

7. T ype a userid and password in the appr opriate fields. If you do not type a userid and password, the dialer pr ompts you for a userid and password each time that you connect to the network. Once you have completed the initial modem setting configurations for PPP dialer access, you can start the PPP dialer . It is necessary for you to successful[...]

b. Hold the keys down for several seconds until the Configuration T ool starts. Note: If you are unable to enter the Configuration T ool, the workstation may not have access to the Configuration T ool. Refer to IBM NetV ista Thin Client Manager Operations Utility (SA23-2813) for more information about granting and denying access to the Configuratio[...]

Altering the flash image of a workstation There ar e two methods that you can use to alter the flash image of a workstation: v “ Performing a software update on a workstation ” on page 25. v “ Recovering the flash image of a workstation ” on page 26. Notes: 1. When you perform a software update to the flash image of a workstation, you are o[...]

http://www.ibm.com/nc/pubs 2. If you have installed the Service Utility on a network server , ensure that the Service Utility services are r unning. If you have not installed the Service Utility on a network server , you can use another workstation as your flash update source. Continue with the next step. 3. From the Configuration T ool, click Remo[...]

Y ou need to specify the flash file that you want to use in the pr ocess, regardless of the method that you choose. See “ Appendix E. Choosing a flash file ” on page 55 for more information. Using one workstation to recover the flash image of another workstation Y ou can use a peer workstation to perform a peer flash r ecovery on another workst[...]

Do not exit the Configuration T ool at this time, as you will need to perform the procedur e, “ Disabling peer flash recovery on a workstation ” on page 29 from this menu later . 7. Continue with the procedur e, “ Recovering the image on the peer-booted workstation ” . Recovering the image on the peer-booted workstation The second step of p[...]

Disabling peer flash recovery on a workstation The third step of peer flash r ecovery is to disable peer flash recovery on a workstation. Perform the following procedur e from the workstation that you enabled to provide peer flash r ecovery: 1. From the Remote Management / Software Update menu, click Enable / Disable Peer Software Recovery . The wo[...]

13. Under Boot file server directory and file name , specify this directory and file name as the First option: /NS/flashbase/x86/kernel.2200 14. Under Boot file server protocol , set NFS to First . 15. Press F3 to save your settings and r eturn to the Advanced Configuration menu. 16. Press F10 to r eboot the workstation. 17. Specify the appropriate[...]

Resolving hardware problems This section provides information on verifying and r esolving hardwar e problems. If you cannot identify a hardwar e problem, you can r equest technical service and support by contacting IBM. Y ou need to provide the machine type, model, and serial number of your NetV ista thin client. Y ou can obtain additional service [...]

__ 2. Unplug the power cable from the electrical outlet. __ 3. Ensure that you pr operly connected all devices to the NetV ista thin client. See “ Connecting your hardwar e ” on page 8 for mor e information. __ 4. Plug the NetV ista thin client power cable into a pr operly grounded, working electrical outlet. __ 5. Power on the NetV ista thin c[...]

T able 4. Visible hardware failure (continued) Symptom What you should do The system LED does not light up when you press the white power button to power on the NetV ista thin client. 1. V erify that you plugged the power cable into a working electrical outlet. 2. V erify that the power cable LED indicates a solid green color . 3. Reset power to th[...]

T able 4. Visible hardware failure (continued) Symptom What you should do v The mouse cursor stops moving; the mouse does not function at all. v The mouse cursor does not move smoothly . 1. V erify that you connected the mouse cable properly to the NetV ista thin client keyboard. 2. If the mouse does not work, any of the following devices may be de[...]

T able 5. Audio beep sequences Symptom What you should do The NetV ista thin client emits a 1-3-1 beep sequence, and the system LED is flashing amber . Memory error 1. Check or replace the memory car d. Refer to “ Appendix B. Hardwar e maintenance procedures ” on page 45 for instructions. 2. V erify that you properly connected the network cable[...]

T able 6. LED indications (continued) Symptom What you should do The system LED fails to function after power on. 1. V erify that you plugged the power cable into a working electrical outlet. 2. Press the white power button to r eset power to the NetV ista thin client. 3. If the system LED does not work, the power cable may be defective. Substitute[...]

If the NetV ista thin client is not functioning pr operly , and an error code or text message appears on your screen, consult T able 7. Contact your technical support, reseller , or IBM, if these steps do not r esolve the problem. T able 7. Error codes and text messages Symptom What you should do An error code or text message appears on the screen.[...]

T able 8. NSBxxxx error codes and text messages (continued) Error code Error message What you should do NSB21500 Audio failure. Replace the thin client logic unit (see “ Appendix A. Replacing hardwar e parts ” on page 41). Input, keyboard and mouse messages (NSB3xxxx, NSB31xxx, and NSB32xxx) NSB30500 No input device detected. NS Boot will conti[...]

T able 8. NSBxxxx error codes and text messages (continued) Error code Error message What you should do NSB71509 DHCP option %d boot server name %s failed DNS. V erify that the DHCP server settings are correct. NSB71515 Missing DHCP option %d from server . V erify that the DHCP server settings are correct. NSB71525 Missing DHCP client IP address. V[...]

T able 8. NSBxxxx error codes and text messages (continued) Error code Error message What you should do NSB83539 Cannot PING boot server x %s. V erify your configuration settings in the NS Boot utility , and confirm the server configuration. NSB83549 Unable to open file. Confirm the server configuration. NSB83560 Boot file name or directory not val[...]

Appendix A. Replacing hardware parts Y ou can or der IBM replacement parts for the thin client. Contact IBM or your reseller to or der warranty parts and non-warranty parts. IBM provides warranty service without charge for parts during the warranty period on an exchange basis only . T o r eplace a logic unit, the customer must transfer features, su[...]

Replacing parts other than the N2800e CompactFlash card Use the following tables to determine the correct part number for r eplacement parts. W arranty service terms and conditions by country apply . T able 10. T ype 8364 thin client replacement parts Description Country Part number Logic unit and associated parts Logic unit (includes internal powe[...]

T able 1 1. Detachable power cables (continued) V oltage Selection Plug Receptacle Country Part number 230V Argentina, Australia, New Zealand 13F9940 230V Abu Dhabi, Austria, Belgium, Bulgaria, Botswana, Egypt, Finland, France, Germany , Greece, Iceland, Indonesia, Korea (South), Lebanon, Luxembourg, Netherlands, Norway , Portugal, Saudi Arabia, Sp[...]

T able 1 1. Detachable power cables (continued) V oltage Selection Plug Receptacle Country Part number 230V Denmark 13F9996 230V Israel 14F0086 230V Chile, Ethiopia, Italy 14F0068 230V Liechtenstein, Switzerland 14F0050 Returning hardware parts Y ou may not need to r eturn all defective items to IBM. Always check the replacement part packaging for [...]

Appendix B. Hardware maintenance procedures Removing the logic unit to install parts Read Safety notices, and “ Handling static-sensitive devices ” on page vi before continuing. 1. T urn off the power supply switch A . 2. Disconnect all cables from the thin client. 3. Hold the thin client cover assembly , lift latch B , and pull the[...]

Replacing a CompactFlash card Read “ Caution notices ” on page vi, and “ Removing the logic unit to install parts ” on page 45 before continuing. 1. Uninstall the N2800e thin client CompactFlash card by pulling it out of the connector B . 2. Match the grooves on the sides of the CompactFlash card that you ar e installing ( A ) t[...]

Exchanging the memory See “ Resolving hardwar e problems ” on page 31 to determine whether or not it is necessary to replace the logic unit, or any other parts. For information on ordering thin client hardwar e parts, refer to “ Replacing parts other than the N2800e CompactFlash card ” on page 42. Complete the procedur e, “ Removing the l[...]

Removing the power supply: Notes: 1. Only IBM-authorized personnel should remove the power supply . 2. Y ou will need a Phillips head screwdriver for the following procedur e. 1. Complete the procedur e, “ Removing the logic unit to install parts ” on page 45 before continuing. 2. Disconnect the power supply connector A from the logic boa[...]

Installing the power supply: 1. Carefully install the power supply into the logic unit so that the power supply fan assembly faces the front of the logic unit. 2. Slide the power supply toward the back of the logic unit until it stops. 3. Make sure that the power supply is seated corr ectly , and firmly into the logic unit. 4. Secure the power supp[...]

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Appendix C. Setting the thin client voltage for your location Selecting the voltage for your location: Note: All N2800e thin clients are pr eset to the 230V setting when manufactured. 1. Power off the N2800e thin client. 2. Remove the base from the N2800e thin client. 3. Locate the voltage selector switch A . 4. Use a pen, or similar object, [...]

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Appendix D. Recovering the boot block image This section provides instr uctions that should be followed only under the direction of the IBM Service and Support team. Use these instructions only if you encountered a power interr uption during a software update. Read “ Safety notices ” on page v before you continue with these instructions. Creati[...]

Recovering the flash image Y ou need a CompactFlash card with an N2800e (machine type 8364) flash image to complete this procedur e. See “ Creating a recovery CompactFlash card ” on page 53 to create a recovery CompactFlash card. 1. Complete the procedur e, “ Removing the logic unit to install parts ” on page 45 before continuing. 2. Insert[...]

Appendix E. Choosing a flash file Regardless of which method you use to update the flash image of a workstation, you may need to specify the flash file to use. These files, which are sometimes called Bill of Material (BOM) files, contain a list of files that make up a flash image. When reflashing your flash car d, you must specify which image you w[...]

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Appendix F . Monitor specifications A basic video graphics adapter (VGA) class monitor that meets the VESA standards of r efresh rate and r esolution can function with the thin client. The thin client supports VESA Display Power Management Signaling (DPMS) and VESA Display Data Channel (DDC2B). A monitor that is attached to the thin client does not[...]

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Appendix G. Connector pin information The following tables define the connector pins that are used with the N2800e thin client. T able 14. Monitor Connector Pin Signal Signal Direction 1 Red V ideo Out 2 Green V ideo Out 3 Blue V ideo Out 4 Monitor Detect 2 In 5 Ground – -- 6 Red V ideo Ground - - - 7 Green V ideo Ground - - - 8 Blue V ideo Groun[...]

T able 16. Parallel Connector (continued) Pin Signal Signal Direction 16 INIT In 17 SELECTIN In 18 - 25 Ground - - - T able 17. RJ-45 T wisted Pair Connector Pin Name Function 1 TPOP T ransmit + 2 TPON T ransmit - 3 TPIP Receive + 4/5 Not used - - - 6 TPIN Receive - 7/8 Not used - - - T able 18. USB connector Pin # Direction Description 1 Power Pow[...]

Notices This information has been developed for products and services that ar e offer ed in the U.S.A. IBM may not offer the pr oducts, services, or features that ar e discussed in this document in other countries. Consult your local IBM repr esentative for information on the products and services curr ently available in your area. Any refer ence t[...]

IBM has not tested those products and cannot confirm the accuracy of performance, compatibility , or any other claims related to non-IBM pr oducts. Questions on the capabilities of non-IBM products should be addr essed to the suppliers of those products. All statements regar ding IBM ’ s future dir ection or intent are subject to change or withdr[...]

T rademarks The following terms are trademarks of International Business Machines Corporation in the United States, or other countries, or both: AS/400 IBM NetV ista Network Station S/390 W ake on LAN Java ™ , and all Java-based trademarks, and logos are trademarks, or r egistered trademarks of Sun Microsystems, Inc. in the United States, other c[...]

International Business Machines Corporation New Orchar d Road Armonk, NY 10504 T elephone: 1-919-543-2193 Industry Canada Compliance Statement This Class B digital apparatus meets the requir ements of the Canadian Interference-Causing Equipment Regulations. A vis de conformit éà la r é glementation d ’ Industrie Canada Cet appareil num é riqu[...]

Glossary of abbreviations A AC. Alternating Current ARP . Address Resolution Pr otocol B BOM. Bill of Material BOOTP . Bootstrap Protocol C CD. Compact Disc CRU. Customer-Replaceable Unit Cxx. Thin Client Express model D DBCS. Double Byte Character Set d.d.d.d. IP address format DC. Direct Curr ent DCE. Data Communications Equipment DDC. Display Da[...]

NSBXXXXX. Network Station Boot message with identification number (XXXXX) NSM. Network Station Manager NVRAM. Nonvolatile Random Access Memory (also referr ed to as local settings) O OS. Operating System P PC. Personal Computer POST . Power On Self T est PPP . Point-to-Point Protocol R RAM. Random Access Memory RAP . Remote Authentication Protocol [...]

Index A access configuring initial modem settings for PPP dialer 22 prer equisites for using PPP 21 B BOM file, choosing a 55 boot block image 53 recovering 53 C CD installing the utilities from the NetV ista Thin Client Utilities CD 16 CompactFlash card, r eplacing the N2800e Thin Client Express 41 configuration preparing the workstation for PPP d[...]

N2800e (continued) understanding 1 NC dialer window , learning about the 23 NetV ista Thin Client website 16 network cables 4 O Operations Utility installing 15 using TCM to perform a software update on a workstation 26 using TCM to recover the flash image of a workstation 30 ordering r eplacement parts 42 P parameters maintaining and reconfiguring[...]

Readers’ Comments — W e’d Like to Hear from Y ou NetV ista ™ N2800e Thin Client Express Reference September 2000 T o view or print the latest update, go to http://www .ibm.com/nc/pubs Publication No. SA23-2808-00 Overall, how satisfied are you with the information in this book? V ery Satisfied Satisfied Neutral Dissatisfied V ery Dissatisfi[...]

Readers ’ Comments — We ’ d Like to Hear from Y ou SA23-2808-00 SA23-2808-00  Cut or Fold Along Line Cut or Fold Along Line Fold and T ape Please do not staple Fold and T ape Fold and T ape Please do not staple Fold and T ape PLACE POST AGE ST AMP HERE IBM CORPORA TION A TTN DEPT 542 IDCLERK 3605 Highway 52 N ROCHESTER MN 55901-78[...]

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