IBM V-CAN manual

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide vcan@us.ibm. com V-CAN User Guide December 2008[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 2 vcan@us.ibm. com Table of Contents 1. Getting Started………………………………………………………………………………….. 3 2. Applying for Benefits in the New System………………………………………………[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 3 vcan@us.ibm. com 1.1. mily Resources (DFR) is ing the way Hoosiers apply for Cash Assist ance (TANF), Food Stamps and Health Coverag e d on a regional basis their public th Eligibility Modernizat ion, the Voluntary Co mmunit y Assistance Network ([...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 1.1. participation. V-CAN 2 Options for Access Points The first step to becoming a V-CAN Access Point is to determine your level of membership is comp letely voluntar y and you can choose resource t needs. Ther e is no one- size-fits- the level of access that fits y[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 5 vcan@us.ibm. com 2.1 w system. Applican ts can comple te a pplication, start an application over the phone wit h a Call Center application or through ts. 2.1.1 afte r m ode rni za tio n sta rti ng w ith eac h en try poin t (i.e., tol l-free line ,[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Depending on t Application), the re are multiple w o s; he different entry point (i.e., Inte rnet , Online Application, Call Center or Paper 2.1. Ö Electronic Signature ening (similar to the FSSA Qual Check system used prior to l questions related to e screening in[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 2: Screening Results Step 2: Ap After scree ance (TANF), Food Stamps and/or Medicaid. The general househo ld, resources, income a nd expenses information entered into the Internet Scre ening will plicants may continue answering questions on paper application,[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 3: Online Appl icat ion Returning User n o n l i n e a p p l i c a t i o n o n c e i t i s s t a r t e d a n d s a v e d . O n c e a n ing an electroni c signature s the online applic a tion, packet contains a summary of rsheet and a Summary of Rights and Res[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 4: Partially-completed Paper Application If a pri ening, s/he ca n request cation. Once the pa per te the application, sign the In diana Applicat ion for Assis tance signature p age and s ubmit th e applicat ion with copies of su pportin g documents (see Sect[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. If an applicant is not applying for Food Stamps, or does not wish to screen for potent ial eligibility of Exp dite Foo ening and complete the online applica tion. eting the online a pplication: plication online applicatio n by answering questions about househol[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 6: Household Member Information Summa ry plication When an applicant completes the online application, s/he wil l sign the application u sing the electronic signature. If th e applicant does not want to use an ele c tronic signature, s/he may print a copy of [...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 2 v c a n @ u s . i b m . c o m Once the applica n t signs the applica tion, s/he may pr in t or req ues t a m ai led co py of th e appli cation packet. This packet will contain a summary of the online applicat ion responses, a case-spe[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 3 v c a n @ u s . i b m . c o m 6 Application Pa cket An applicant may print or ha ve an application pack et mailed to them, regardl start an appl ication (i.e., t oll-free nu mber, local DFR office or I nternet). I f an ap screening an[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 8: Document Coversheet For the e submitted on an in se and Social Security Card, n copying both items on the same pag Select the document(s) mailed or FAXed to the FSSA Service Center. mo t efficient processing, each piece of required docu mentation should b [...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. An applicati on is considered s ubmitted when the In diana Application for Assistance signature page is signed e signed applica tion is received, the FSSA Serv for each program: d Food Stamps d Hoosier ed Repres enta tiv es sh ould not c heck on the s tatu s of[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. A ed by applican ts and clients who ha ve barriers to comp esentatives ar e designated to perform one or more of e (TANF) benefits. half of the clie nt in one of the ways lis ted above (PLEASE NOTE: Authorize d Representa tives are responsi ble for the Policy M[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 10: Authorized Representative Form (available on the FSSA website) 2.1.11 Other Application Processes mps, Cash Assistance ion processes relevant he following programs: • Medicaid Disability; and • Medicare Savings Program. Hoosier Healthwise To apply for[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 8 v c a n @ u s . i b m . c o m Healthy Indiana Plan (HIP) HIP is a state-sponsored hea lth insurance plan for lo w-inco me Hoosiers. Hoosiers who may qu include: alify for HIP 64; f federal poverty level PL ) ; adults may be covered) ;[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 9 v c a n @ u s . i b m . c o m 2.1. ially relevan t to agencies Internet browser’ the screening or ed wh en c o mple tin g an number, star ting with a e Interview and 2032 Pending Verification notices. o Do not use the “240 0” ap[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 2 0 v c a n @ u s . i b m . c o m 3. Managing Benefits in the New System Managing Benefits Overview There are new ways to manage be 3.1 nefits in the new sy stem, such as chec king case status, reporting ng the rede termination process. T[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) o Scheduled interview appoint ments; bmitted (due dates are also provided); th the client; d n. omated phone system igits of Social Security of birth to check cas e status on the a u tomated system. tus; plicant (due dates lients with applications. alition or indivi[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) online, clien ts must provide thei r last name, ICES ca se number, date of birth and last four digits of d IC E S ca s e n um b e r o r d at e rrections and Spend-down ients may use: tting documents to the FSSA Serv ice Center, use a case-specific , bar-coded Docume[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Upcoming changes to the redetermination process: y and non-disabled) e and interview nd disabled) and interview o 12 month redetermination form (no interv iew) Applicatio stance/TANF, 45 days for Medicaid and or 90 days for Disability Medi caid) do not apply for red[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) When applicants/cli ents contact the Call Center, calls are a nswered and routed by using the fo l lowing rocess changes (i. e., i.e., questions about uestions. If a case- transfer calls to the sing on Medicaid Waiver, Nursing Home, Disability, Aging and Refugee cas[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6. Disagreements with a Case Decision 5. EBT Questions (to obtain more detailed E BT account information from JP M organ . • Peak usage of the Call Center system usually occurs on Mondays, the day after a holiday ur question for a Call d can be accessed at or list[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 26 vcan@us.ibm. com 4.1 nts and Referral members will receive cl ient support materials to post in their offices d contain helpful 4.1. s Points provide access to new applica tio n tools, like a computer for using the onlin e appl Access Points can [...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2 Referral Mem 4.1. ber Materials Referral M lients with information on the ways to apply for and manage lowing materials to post in their offices and ffices ; omplete the applicat ion and distribute to clients; with the toll-fr ee number and w ebsite addr es s; [...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 28 vcan@us.ibm. com 5.1 portant part of th e new syste m. There are se veral ways V-CAN m embers can d manage benefits in 5.1.1 cations and Documents ted to El igibility Modernization /fssa 5. V-CAN Resources General V-CAN memb ers are an im get mor[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) HIP Application and Brochures order form To order HIP applicat ions and brochures for your o ffice, complete and su bmit the HIP Applications and 5.1. A N should be emailed to the IBM- led C o Brochures order form. 2 V-CAN Member Ques tions Questions and comments ab[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6. Appendix 6. 1 s s several q uick reference cards that V -CAN member s can use wh en assis ting quick, easy ref erence 6.1. Contacts list co ntains helpful phone n umbers and websi te addresses fo r Indiana public assistance programs. The Public Assistance Contact[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN Contacts tamp and Health Coverage Food Stamps and 64 64 (same as toll -free number) cation: www.in.gov/fssa Cash Assistance (TANF), Food S To apply for and manage Cash Assistance (TANF), H a e lth Coverage:  Toll-free Call Center: 1-800-403-08 403-08  Se[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 3 2 v c a n @ u s . i b m . c o m al time) or (2) for Spanish enefit Programs (i.e., ); or (3) for erv ices ions: aking with a Representative) bout a Letter or Notice r ns Suspected Fraud sfer ( EBT) Car ds s (F specific) ed System) 1) 2)[...]

I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6.1. The list below shows the type of supporting docu men t s that should be submi tted with Cash Assistance (TANF), Food Stamps and Health Coverage applications . This list is inclu ded on the Indiana Application for Assistance: 3 Indiana Benefits: Informati on to [...]