Inter-Tel 8520 manual

User Guide Model 8520 Display Phone[...]

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1 ©Inter-T el, Inc. Janu ary 2003, Printed in US Part no. 835 .2616-1 A XXESS M ODEL 8000 S ERIES Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed in formation on these and other features, refer to the complete instructions i[...]

2 A NSWERING AN O UT SIDE C ALL EITHER, Lift the handset. OR, Press . OR, Press the flashing key . R EDIALING AN O UT SI DE N UMBER While on a call or after selecting a line, press . A line is selected auto- matically , and the number is dialed. P LACING A C ALL ON H OLD Press (Hold) and hang up or place another call. T o ret urn to the call, lift [...]

3 T RA NSFERRING A C ALL TO AN O UTSIDE N UMBER 1. Press and select an outside line. 2. Dial the desired t elephone number . 3. W ait for an answer, announc e the call, and then hang up. If the number is busy , there is no answer , or the transfer is r efused, press the flashing key to return to the caller . F ORWARDING C ALLS 1. Press . (M odel 85[...]

4 If your MSG key is not lit, access your mailbox by following these steps: 1. Dial the voice mail extension numb er . (Y ou hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber . 3. Enter your mailbox number and your personal passwo rd (if programmed). Then press . L ISTENING TO V OICE M AIL M ESSAGES 1.[...]

V OIC E M AIL O PTIONS Below is a summary of the options you can use when listening to messages, after the message has played, and when leaving a mes- sage. F EATURE C ODES P HONE S YSTEM AND V OIC E M AIL F EATURE G UIDE U SING V OICE M AIL T o access your voice mailbox: 1. Dial the V oice Mail extension number. 2. Press and enter your mailbox num[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to place your phone in Do-Not-Dist urb mode or f orward calls, either from another phone or through a special dial-up line. If you do not hear a tone af ter each step, or if you hear repeating ton es, you have made a mistake or the feature is restricted. S tart over . T o use Remote Feature [...]

i Model 8520 Display Phone User Guide FINDING Y OUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . .[...]

ii CONTENTS P AGE Model 8520 Disp lay Phone User Gui de Programming Y our Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Programming Direct S tation Selection Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Programming Secondary Extensio n Keys . . . . . . . . . . . [...]

FINDING YOUR W A Y 1 Model 8520 Display Phone User Guide Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Y our Phone . . . . . . . . .[...]

2 FINDING YOUR W A Y Model 8520 Display Phone User Guide W ELCOME It’ s time to get connected with th e future using your new Model 8520 Displa y Phone. The About This G uide section lists the d ifferent sections of this user guide, along wit h a brief explanation of the info rmation covered in each section. NOTE: Because the Axxess te lephone sy[...]

FINDING YOUR W A Y 3 Model 8520 Display Phone User Guide A BOUT Y OUR P HONE The buttons on your phone are called “keys, ” which is why the phone is sometimes called a “ Key set.” Y our phone has two basic types of keys in addition to a display and a Message Indicator lamp. • Keypad keys: Allow you to enter numbers and lett ers. • Featu[...]

4 FINDING YOUR W A Y Model 8520 Display Phone User Guide Feature Key Functions The feature keys are designed to automa te some of the commonly-used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the keys identified in th e preceding table, your phone has a Special key( ). Depending on h[...]

FINDING YOUR W A Y 5 Model 8520 Display Phone User Guide Display Y our Model 8520 Display Phone has two lines of display with 16 characters per line. When your phone is id le, this display shows your extens ion number , your username, the time of day , and th e date. At other ti mes, it may display re minder messages, Do - Not-Disturb (DND) message[...]

6 FINDING YOUR W A Y Model 8520 Display Phone User Guide Message Indicator Lamp The Message Indicator lamp (located at the top, right-hand co rner of the phone) shows the same indications as t he ke y . The Message Indicator lamp flashes whenever there is a waiting message. NOTE: Because the telephone system allows for customization, your phone’s[...]

FINDING YOUR W A Y 7 Model 8520 Display Phone User Guide A BOUT V OICE M AIL V oice m ail is an application that is part of the Inter-T el V oice Processor . W ith the voice mail application, you an d other call ers can send and receive recorded messages from any station or touchton e telephone. T o use this and other features, each user (you inclu[...]

8 FINDING YOUR W A Y Model 8520 Display Phone User Guide W HAT Y OU S EE AND H EAR As you can see, your Model 8520 Displ ay Phone and Axxess system come equipped with a lot of “bells an d whistles.” T o help you understand what ev erything means, it is recommended that you read the following information befor e you use your phone: • Y o ur te[...]

FINDING YOUR W A Y 9 Model 8520 Display Phone User Guide S OF TWARE C OMP ATIBILITY Y our ph one is compatible wit h Axxess software versions 7.0 a nd later . Phones usin g software versions 3.0 to 6.x have limi ted functionali ty in the following areas: • The Station Speed-Dial key will not work; however, you can still use this feature by dialin[...]

10 FINDING YOUR W A Y Model 8520 Display Phone User Guide[...]

GETTING ST ARTED 11 Model 8520 Display Phone User Guide Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Y our Phone’ s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Y our Phone’ s LCD Contrast . . . . . . [...]

12 GETTING ST ARTE D Model 8520 Display Phone User Guide I NTRODUCTION Now that you kno w what your Display Phone can do, it’ s time to start using it. In this section, you’ll learn how to make and rece ive calls, transfer calls, retrieve voice mail messages, and much more. A DJUSTING Y OUR P HONE ’ S V IEWING A NGLE Y our Model 8520 Display [...]

GETTING ST ARTED 13 Model 8520 Display Phone User Guide S ETTING U P V OICE M AIL T o begi n using your voice mail box you will need to com plete a few basic set-up pro- cedures to initialize yo ur mailbox, cust om ize your personal greetings, and record you voice mail directory name. See page 47 for addition al voice mail option s. Initializing Y [...]

14 GETTING ST ARTE D Model 8520 Display Phone User Guide Recording Y our Personal Greetings Y ou can store two different personal greetings in your voice mailbo x: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is to tell callers why the[...]

GETTING ST ARTED 15 Model 8520 Display Phone User Guide Recording Y our V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your directory name: 1. Access your mailbox as d escribed on page 32 . 2. Press to select the Pers[...]

16 GETTING ST ARTE D Model 8520 Display Phone User Guide M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of an y phone. W ith your Model 8520 Display Phone, you can make/receive interc om and outside calls and make emergency calls. Intercom Calls Y our extension number allows other people to place interc om calls to yo[...]

GETTING ST ARTED 17 Model 8520 Display Phone User Guide If the phone is busy when you place an intercom call, you can do any of the fol- lowing: • T o stay on the line and wait for the phone to become available: D o not hang up. After a system timer expires, you hear music until the phone is available. (Y ou cannot do this if the called phone is [...]

18 GETTING ST ARTE D Model 8520 Display Phone User Guide Receiving Intercom Calls T o receive an intercom call that comes in through your speakerphone: EITHER, Respond handsfree. OR, Lift the handset for pr ivacy . T o receive a ringing (non -handsfr ee) intercom call: EITHER, Lift the handset for privacy . OR, Press or to respond handsfree. NOTE: [...]

GETTING ST ARTED 19 Model 8520 Display Phone User Guide Out side Calls W it h outside calls, y ou can talk to people who a ren’t members of your phon e system. When you make an outside call, however , you must dial any area codes or long dis- tance digits that your telephone company requires. Placing Out side Calls T o place an outside call: 1. W[...]

20 GETTING ST ARTE D Model 8520 Display Phone User Guide Receiving Out side Calls T o re ceive an outside call: EITHER, Lift the handset. OR, Press . Depending on how your system is programmed, you may be able to use one of the following metho ds instead of pressing : • Press the flashing key , if you have one. • Press the flashing LINE key , i[...]

GETTING ST ARTED 21 Model 8520 Display Phone User Guide P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that ph one or it can be picked up at another phone using t he Call Pickup (Reverse T ransfer) feature[...]

22 GETTING ST ARTE D Model 8520 Display Phone User Guide P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press to put the call on hold . 2. Place another intercom or outside c[...]

GETTING ST ARTED 23 Model 8520 Display Phone User Guide T RANSFERRING C ALLS Although transferring calls is considered a basic function of a phone, your Model 8520 Display Phone has many advanced opti ons for this feature. W ith your phone, you can transfer to another extension, voice mail, or even an outsid e line. T o Another Extension 1. EITHER,[...]

24 GETTING ST ARTE D Model 8520 Display Phone User Guide F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber . Y o [...]

GETTING ST ARTED 25 Model 8520 Display Phone User Guide Redirect Call NOTE: This feature is available only with ve rsions 5.3 and later Axxe ss software. The Redirect Call feature allows you to fo rward any call that is ringing on your phone without having to answer the call. NOTE: Y ou cannot redirect calls to an e xtension that is in DND or to a [...]

26 GETTING ST ARTE D Model 8520 Display Phone User Guide R EDIALING A N UMBER Although most ph ones redial the last num ber dialed , your System Admi nistrator can program your phone to redial the last number saved . T o use the Last Number Dialed featur e (if enabled): W ith or without the handset lifted, press . A line is selected automatically ,[...]

GETTING ST ARTED 27 Model 8520 Display Phone User Guide U SING A H EADSET W ith an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If yo ur headset has a power-saver mode, make sure the System Administrator has the Headset Connect T one flag enabled in the telephone syste m. If this flag is no[...]

28 GETTING ST ARTE D Model 8520 Display Phone User Guide U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. Y ou can also use the speakerphone for on-hook dialing, call monitoring, and background music. Mute Key T o mute the microphone so that you ca n hear the other part[...]

GETTING ST ARTED 29 Model 8520 Display Phone User Guide Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speak- erphone call over a limited volume level range (typical ly the range is 1 to 3). NOTE: T o use this feature, the System Admini strator or installer must program your phone for Enhanced S p[...]

30 GETTING ST ARTE D Model 8520 Display Phone User Guide U SING THE M ESSAGE K EY In today’ s bu sy world, it’ s almo st guaran teed that you will cal l someone that is on another call, does not answ er , or is in DN D. But, with the key , you can let the other person know you called . When you leave a message, you can: • Have the called part[...]

GETTING ST ARTED 31 Model 8520 Display Phone User Guide Retrieving Messages T o retrieve a message (Message key and lamp are flashing): Lift the handset and press . A call is au tomatically placed to the phone or mes- sage center that left the message. (See th e following section for info rmation abou t entering your mailbox.) T o select the messag[...]

32 GETTING ST ARTE D Model 8520 Display Phone User Guide A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Generally speaking, pressing during any voice mail op eration will advance you to the next step. For example, when leaving a voice mail message for another voice ma[...]

GETTING ST ARTED 33 Model 8520 Display Phone User Guide U SING V OICE M AIL M ESSAGES Once you’ve accessed you r mailbox, the system will tell you how many new an d saved messages you have. Y ou can then lis ten to messages, delete messages, save messages, etc. Listening to Messages T o listen to messages: 1. Access your mailbox as d escribed on [...]

34 GETTING ST ARTE D Model 8520 Display Phone User Guide 4. When the message has fini shed playing, you have the following op tions: • Press to replay the me ssage from the beginning. • Press to reply to the message. If yo u are usin g version 5.1 or later soft- ware, you have the following options (earlier versions only leave voice mail messag[...]

GETTING ST ARTED 35 Model 8520 Display Phone User Guide Undeleting Messages NOTE: This feature is available only in versio ns 5.1 and later Axxess software. If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programm ed by your System Admi nistrator). Any retrieved messag es are then restored to your s[...]

36 GETTING ST ARTE D Model 8520 Display Phone User Guide Sending Messages T o send a message: 1. Access your mailbox as d escribed on page 32 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subsc riber ’ s name. 5. Record your message after the tone. Whil e recording, you have the following options: [...]

GETTING ST ARTED 37 Model 8520 Display Phone User Guide Canceling Unheard Messages NOTE: This feature is available only in versio ns 5.1 and later Axxess software. Y ou ca n cancel un retrieved messa ges that you have sent to individuals, bu t not mes- sages that you sent to group lists. T o cancel unheard messages: 1. Access your mailbox as d escr[...]

38 GETTING ST ARTE D Model 8520 Display Phone User Guide U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can use the DND feature. This halts all pages and ca lls to your phone, except queue callbacks, recalls, and di rect ring-in call s. When othe r users call your phone, they hear a rep[...]

GETTING ST ARTED 39 Model 8520 Display Phone User Guide T o enable DND: 1. Press . 2. EITHER, Dial the two-digit number correspondin g to the message you want to use. OR, Press the (high) or ( low) end of the V olume key to scroll through the messages. 3. If desir ed, customize the second display li ne by dialing the d esired numbers or letters as [...]

40 GETTING ST ARTE D Model 8520 Display Phone User Guide U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you wi th eight short tones, and your di splay shows the message[...]

GETTING ST ARTED 41 Model 8520 Display Phone User Guide T o re quest a r eminder message: 1. W ith th e handset in the cradle, dial . 2. EITHER, Dial the desired two-digit number for the message that yo u want. OR, Press the (high) or (low) end of the V olume key to scroll through the messages. 3. While the desired message is displayed, press . 4. [...]

42 GETTING ST ARTE D Model 8520 Display Phone User Guide[...]

43 MOVING ON Model 8520 Display Phone User Guide Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Phone Configuration . . . . . . . . . . . . . . . . . .[...]

44 Model 8520 Display Phone User Guide MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely , and perform various other functi ons. S ETTING P REFERENCES Y our phone and voice m[...]

45 MOVING ON Model 8520 Display Phone User Guide Enabling Background Music If your telepho ne system is equipp ed with a music source, you can listen to music through your speaker . T o enable or disable backgr ound music: Dial . Changing Keymap s Keymaps identify where featur e keys appear on your phone. Wh ile all phones are pro- grammed with a s[...]

46 Model 8520 Display Phone User Guide MOVING ON Changing the Language When your phone system is installed, the System Administrator can choose two of four dif ferent languages (American English, Brit ish English, Japanese, or Spani sh) as the primary and secondary lan guages. Y ou can then change the display and voice mail prompts on your phone by[...]

47 MOVING ON Model 8520 Display Phone User Guide V oice Mail Options Y our vo ice mailbox contains personal option s to allow you to customize voice mail functions. However, before you change your voice mail options, you must first ini tial- ize your mailbox (see page 13 ). Changing Y our Mailbox Password Y our password prevents unauth orized acces[...]

48 Model 8520 Display Phone User Guide MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Screening feature i s available on ly if it is enabled for you r mailbox (ask your System Administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), or one of the following m[...]

49 MOVING ON Model 8520 Display Phone User Guide Programming a Fax Destination NOTE: This feature is available only in versio ns 5.1 and later Axxess software. W ith the In ter-T el V oice Processor , callers can use your mailbox to send you a fax. T o use this feature, you must specify the destination fax number . T o change your Fax Destination N[...]

50 Model 8520 Display Phone User Guide MOVING ON Programming Remote Messaging NOTE: Y our installer or System Administrator must enable this feature on your voice mailbox. W ith Remote Messaging, you can program th e V oice Processor (voice mail) to ca ll you when your mailbox receives new message s. Using a “cascade” (a series of up to nine te[...]

51 MOVING ON Model 8520 Display Phone User Guide T o set up r emote messaging: 1. Access your mailbox as d escribed on page 32 . 2. Press to select the Personal Options Menu. ( If using version 5.0 or earlier softwar e, skip this st ep.) 3. Press . NOTE: This option is not available if you do not have Remote Messaging enabled. 4. Press to set up a [...]

52 Model 8520 Display Phone User Guide MOVING ON S PEED D IALING Speed dialing allows you (and your System Administrator) to sto re frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed Dial) or in the phone system (System Speed Dial ) and is identified by a location number . Once programmed, you can then qu[...]

53 MOVING ON Model 8520 Display Phone User Guide TIP: T o dial outside telepho ne numbers without first selecting an outgo ing line, enter a line access code (such as the Ou tg oing Call code “8 ”) before the outside telephone number. T o view how your S tation Speed-Dia l keys are curr ently programmed: 1. W ith th e handset in the cradle, dia[...]

54 Model 8520 Display Phone User Guide MOVING ON U SING R ECORD -A-C ALL If your telephone system i s equipped wi th a V oice Processor (voice mail), you m ay have access to the Record-A-Call feature. If s o, you can record a n ongoing call as a mailbox message. Y ou can then retrieve the message, just as you would any other mailbox message. T o us[...]

55 MOVING ON Model 8520 Display Phone User Guide P AGING The Paging feature allows you to make an announcement thro ugh phone speakers or external speakers (if your system is equi pped with ext ernal paging equipment). T o prevent announcements from tran smitting thro ugh ev ery phone in th e system, this fea- ture uses page zones. Each zone contai[...]

56 Model 8520 Display Phone User Guide MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookflash (a quick hang up and release). T o generate a hookflash while using a line: Press and dial . P ROGRAMMING Y OUR F EATURE K EYS Depending on how your system is programme d, some of your [...]

57 MOVING ON Model 8520 Display Phone User Guide P ROGRAMMING D IRECT S TAT I O N S ELECTION K EYS A key programmed as a Direct Station Se lection/Busy Lamp Field (DSS/BLF) key provides a way to di al the a ssociated extension with one to uch. In additi on, if the key is equipped with a lamp, you can visually monitor the statu s of the associated e[...]

58 Model 8520 Display Phone User Guide MOVING ON P ROGRAMMING S ECONDARY E XTENSION K EYS W ith the Secondary Extension Ap pearances feature, you can program various keys on your phone (and on the Mini-DSS) to indicate the call activity at a diff erent extension (primary phone). In addition to being able to see when a call is ringing, answered, or [...]

59 MOVING ON Model 8520 Display Phone User Guide U SING A CCOUNT C ODES If your teleph one system is prog rammed to use th e S tation Message Detail Recordi ng (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add informat ion to phone record repo rts that the system wi ll periodically print. There are[...]

60 Model 8520 Display Phone User Guide MOVING ON S CREENING C ALLS NOTE: This feature is ava ilable only if your telephone syste m is equipped with an Axxess V oice Processor (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail. This allows you to accept and/ or refuse specific [...]

61 MOVING ON Model 8520 Display Phone User Guide T o perform a directory sear ch: 1. W ith th e handset in the cradle, press . 2. Press for the intercom directory , for the outside directory , or for the feature directory . 3. Enter letters or numbers (up to 10 characters) as described below: • Remain in alphanum eric mode (Message key and lam p [...]

62 Model 8520 Display Phone User Guide MOVING ON V oice Mail Directory Whenever voice mail asks yo u to enter a mailb ox number , you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user . Like the phone directories, you d on’t have to enter the full name because the[...]

63 MOVING ON Model 8520 Display Phone User Guide P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your phone in DND , don’t worry . W ith the Remote Feature Access, you ca n place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-up line, you can access you[...]

64 Model 8520 Display Phone User Guide MOVING ON Remote Feature Access T o access your phone fr om another phone: 1. EITHER, Call your Direct Inward System A ccess number (provided by your Sys- tem Administ rator). If re qui red, enter your pa ssword. OR , Use any phone on the system. 2. Enter . 3. Enter your extension number . 4. Enter your passwo[...]

65 MOVING ON Model 8520 Display Phone User Guide R EQUESTING A GENT H ELP Y our telep hone system may be pro grammed to support the Ag ent Help feature, which allows you to request help from a designat ed “Agent Help Extension” (usually your supervisor) duri ng a call. When your request call ring s at the Agent H elp Extension, the supervisor c[...]

66 Model 8520 Display Phone User Guide MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be programmed w ith “hunt gro ups.” Hunt grou ps are groups of phones that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to call anyone in the gro up (using the common extension) or a specifi[...]

67 MOVING ON Model 8520 Display Phone User Guide Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the AC D hunt group at any ti me. While logged in, t he agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all of your ACD hunt groups at [...]

68 Model 8520 Display Phone User Guide MOVING ON When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your hunt gro[...]

GETTING ST ARTED LEARNING MORE 69 Model 8520 Display Phone User Guide Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 What the Administrators Can Do for Y ou . . . . . . . . . . . . . . . . . . . . . . . 70 Frequently Asked Qu estions (F AQs). . . . .[...]

70 GETTING ST ARTED LEARNING MORE Model 8520 Display Phone User Guide I NTRODUCTION If you want to know mo re about your phone and voi ce mail system, this is the section for you. W ith additional information and an F AQ, you should be able to find answers to most of your question s. W HAT THE A DMINISTRATORS C AN D O FOR Y OU The administrator s a[...]

GETTING ST ARTED LEARNING MORE 71 Model 8520 Display Phone User Guide F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your phone o r voice mailbox, refer to thi s section before you con tact your System Administrator or Inter-T el. Q1. How do I pr ogram System S[...]

72 GETTING ST ARTED LEARNING MORE Model 8520 Display Phone User Guide Q7. How do I scr oll the display scr een? A7. Press (the low end of the V olume key) to scroll down or (the high end of the V olume key) to scroll up. Q8. Why can’ t I pr ogram a S tation Speed-Dial number to the key I want? It keeps saying that the key is non-pr ogrammable. A8[...]

GETTING ST ARTED LEARNING MORE 73 Model 8520 Display Phone User Guide D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1-208 92001-[...]

74 GETTING ST ARTED LEARNING MORE Model 8520 Display Phone User Guide G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent Help Reject 376 Answe[...]

GETTING ST ARTED LEARNING MORE 75 Model 8520 Display Phone User Guide G ENERAL F EATURE C ODES (C ONTINUED ) FEA TURE NAME FEA TURE CODE NEW CODE Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Keys 397 Program S tation Password 392 Queue (Callback) Request 6 Record-A-Call 385 Redial 380 Redirect Call 331 Rem[...]

76 GETTING ST ARTED LEARNING MORE Model 8520 Display Phone User Guide NOTES[...]

77 Model 8520 Display Phone User Guide Index A Abbreviations 5 About This Guide 2 About Voice Mail 7 About Your Phone 3 Accessing Your Mailbox 32 Account Codes 59 ACD Hunt Groups 66 Adding Parties to a Conference 22 Adjusting Your Phone’s LCD Contrast 12 Adjusting Your Phone’ s Viewing Angle 12 Administrators 70 Agent Help 65 Agent IDs 66 Alpha[...]

78 Model 8520 Display Phone User Guide message envelope options 47 paging 55 record -a-cal l 54 system forwarding 25 time/date option 47 Disconnecting a Headset 27 Display 5 Displaying Informatio n 26 date, time, name, and extension nu mber 26 feature key curre nt values 56 outside party’s name 26 secondary extension key assignments 57 speed-dial[...]

79 Model 8520 Display Phone User Guide Leaving Messages 30 Listening to Messages 33 Logging In and Out of ACD Hun t Groups 67 M Mailbox Almost Full 32 Making and Receiving Calls 16 Making Pages 55 Manual Call Forwarding 24 Members, Hunt Gr oup 66 Message center 30 count 32 notification 51 search order 49 Message Indicator Lamp 6 Message Key 30 Mess[...]

80 Model 8520 Display Phone User Guide Requesting a Callback 17 Requesting a Re minder Message 41 Requesting Agent Help 65 Responding to a Waiting Call 20 Responding to Agent Help 65 Retrieving Messages 3 1 Returning Feature Keys to Default 56 Returning Phone to Default 46 Reverse Transfer 23 Ring Intercom Always 16 Ring Types 44 S Saving Last Numb[...]

V OICE M AIL F LOW C HART ACCESSING YOUR MAILBOX • EITHER , Press the MSG key to respond to a mes- sage from voice mail. OR, Call the voice mail extension number , press , and enter yo ur mailbox number . • Enter your password an d then . # SUBSCRIBER MAILBOX MENU Listen to New Message Send a Message Listen to Saved Messages Personal Options Me[...]

Part No. 550. 81 12 Issue 7.0, January 2003 A661/9223A[...]