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Jabra PRO 9465 Duo manual

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Table of contents for the manual

  • Page 1

    www.jabra.com User Manual Jabra PRO™ 9460 Jabra PRO™ 9460 Duo Jabra PRO™ 9465 Duo Jabra PRO™ 9470[...]

  • Page 2

    2 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 WEL COME Congratulations on pur chasing your new Jabra PRO product. We are sure y ou will enjoy its wide range of featur es, and nd the headset comfortable to wear and easy to use. Jabra PRO base fea tures • 2.4” color touchscreen. • Desk phone [...]

  • Page 3

    3 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 C ONTENTS 1. PRODUC T OVERVIEW ........................................................................... 6 1.1 P ack age Contents ................................................................................................................................[...]

  • Page 4

    4 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 7. BASIC CALL M ANAGEMENT ............................................................ 28 7.1 Mak ing a Call or Ending a Call ..................................................................................................... 28 7.2 Accepting or Rejecting an[...]

  • Page 5

    5 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 11.5 Jabra PRO Headset Batter y ............................................................................................................ 39 11.6 Jabra PRO T ouchscreen Base ...................................................................................[...]

  • Page 6

    6 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 1. PRODUC T OVER VIEW 1.1 P ACKAGE CONTENTS T elephone Cable Pow er Adapter USB Cable System-optimized Leaet Headband Attachment Earhook Attachment (small, medium and large earbuds) Quick Start Guide Warning & Declaration Booklet Base and Headset Cradle[...]

  • Page 7

    7 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 1.2 HEADSET Jabra PRO 9460 headset Multi-function Button T ouch Panel LED Indicator Flexible Microphone Boom Arm Speaker Mount for Wearing-style Attachments Recharge Contact Noise- Cancelling Microphone[...]

  • Page 8

    8 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 Jabra PRO 9460 Duo and 9465 Duo headset Multi-function Button T ouch Panel LED Indicator Flexible Microphone Boom Arm Speaker Recharge Contact Noise- cancelling Microphone[...]

  • Page 9

    9 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 Jabra PRO 9470 headset Multi-function Button T ouch Panel LED Indicator Microphone Boom Arm Speaker Mount for Wearing-style Attachments Recharge Contact Noise- cancelling Microphone[...]

  • Page 10

    10 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 1.3 HEADSET A T T ACHMENTS The Jabra PRO headset can be worn in the headband, earhook or neckband wearing-styles. Wearing-styles can be worn on the left or right ear , or both if using the Jabra PRO 9460 Duo and 9465 Duo headband. Regardless of wearing style,[...]

  • Page 11

    11 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 Attaching the Earhook 1. Assemble the earhook wearing-style attachment for left or right ear use. If necessary, r emove the earbud and replace with another size f or best t. 2. Align the headset and the earhook wearing-style attachment, as illustrated , an[...]

  • Page 12

    12 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 1.4 BASE Headset Recharge Contact T ouchscreen Clear Dial T one Switch (PRO 9460 and PRO 9460 Duo only) Fr ont Panel Kensington Security Slot Speaker T elephone Port Handset Port AUX P or t USB Port Pow er Adapter P or t Busy-light Indicator Port Headset Crad[...]

  • Page 13

    13 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 1.5 PREP ARING THE BASE 1. Remove the protective f oil from the cradle and the touchscreen. 2. Raise the screen to the preferred angle . 3. (Optional) Rotate the cradle f or left- or right-handed docking, as illustrated. 1.6 OPTIONAL AC CESSORIES The followin[...]

  • Page 14

    14 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 2. CONNEC TING TO A PHONE USING THE SE TUP WIZARD The easiest way to connect and congure y our Jabra PRO product is to use the setup wizard on the touchscreen. The setup wizard will guide you thr ough connecting and conguring the desk phone, softphone a[...]

  • Page 15

    15 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 3. CONNEC TING TO A PHONE M ANU ALL Y 3.1 CONNECT TO PO WER Connect the power adapter to the base 1. Plug the supplied power adapter int o the port marked on the base. 2. Connect the power adapter to the mains pow er socket. 3.2 DOCK HEADSET Dock the headset,[...]

  • Page 16

    16 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 3.3 CONNECT TO SOFTPHONE PC Connecting to a PC will allow connectivity with a PC softphone (such as Skype). Suppor ted softphones have full functionality with the Jabra PRO headset, such as answering and ending calls with the headset multi-function butt[...]

  • Page 17

    18 Jab ra PrO 9460, 9640 dUO, 9465 dU O aN d 9470 17 Jab ra PrO 9460, 9640 dUO, 9465 dU O aN d 9470 3.5 SELEC T AND C ONNEC T T O A DESK PHONE Select which desk phone you are connecting to from the following f our options: OPTION 1 Desk Phone with Headset Por t This type of desk phone has a dedicated headset port (usually at the back of the phone).[...]

  • Page 18

    19 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 4. JABRA PC SUITE Jabra PC Suite is a collection of software designed to support the Jabra PRO. F or optimal func tionality and management of the Jabra PRO , it is highly recommended to install Jabra PC Suit e. Jabra PC Suite consists of: PC Call Manager Mana[...]

  • Page 19

    20 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 5. JABRA PRO HEADSET FEA TURES 5.1 HEADSET MUL TIFUNC TION BUT T ON The headset multi-function button is located on the headset, and can answer calls, end calls , switch between held calls, and more, using a c ombination of taps, double-taps or presses. Mu[...]

  • Page 20

    21 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 5.3 HEADSET LED INDICA TOR The multi-colored LED indicator is a row of f our lights located on the arm of the headset, as illustrated, and indicates headset status. Led indicator Headset state LED when battery is full (click to view) LED when battery is low ([...]

  • Page 21

    22 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 5.4 HEADSET AUDIO INDICA T ORS The headset plays a variety of audio tones to indicate headset sta tus and actions. Audio tone Audio sample (click to listen) Audio tone Audio sample (click to listen) Pow er on T arget phone changed to desk phone (voice) Pow er[...]

  • Page 22

    23 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 6. T OUCHSCREEN INTRODUC TION The Jabra PRO touchscreen is a color t ouchscreen that enables you to c onnect and congure the Jabra PRO product, manage calls, and manage base, headset and phone settings. T ap the screen with a nger to activate icons, scr[...]

  • Page 23

    24 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 2 A ctivity window The activity window is main area of the touchscreen, and displays the curr ently connected phones, allows phone selection, and also the merging of multiple calls. T arget phone (foreground ic on) The large for eground phone icon indicates t[...]

  • Page 24

    25 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 1 BASE SETTINGS The base settings allow changes to be made to the Jabra PRO touchscr een and base sounds. There ar e six base settings that can be changed: Setting Description Enable recording Enable/disable recording of a desk phone or mobile phone call to a[...]

  • Page 25

    26 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 3 PHONE SETTINGS The headset settings allow changes to be made individually to desk phones , softphones or mobile phone settings, as well as access t o the setup wizard and the factory default reset congurations setting. There are thr ee sub-categories wit[...]

  • Page 26

    27 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 Softphone (PC) settings Setting Description Base ringtone volume Adjust the desk phone ringtone on the base. Open phone line on undock Automatically open the phone line when the headset is undocked. Enable wideband audio Enable/disable wideband audio. Automat[...]

  • Page 27

    28 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 7. BASIC CALL MANA GEMENT 7.1 MAKING A CALL OR ENDING A CALL 1. Ensure the relev ant phone type is selected as the target phone (large foreg round icon on touchscreen). If necessary lif t the desk phone handset and set aside (desk phone without electronic hoo[...]

  • Page 28

    29 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 7.3 ADJUST HEADSET SPEAKER VOLUME Adjusting the headset speaker volume when on a call can be done using the headset volume t ouch panel, or by using the touchscreen. Adjusting the headset speaker v olume using the touchscreen 1. When on a call, tap the call o[...]

  • Page 29

    30 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 7.5 PUT TING A CALL ON HOLD/A UDIO HOLD T o put a current call on hold or audio hold, tap the current call phone icon and tap the pause icon (hold) or the audio hold icon in the touchscreen menu. The phone icon will display the relevant hold symbol t o indica[...]

  • Page 30

    31 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 8. ADV ANCED CALL M ANAGEMENT 8.1 MERGING CALLS There are two wa ys to merge calls: • Merge an outgoing call with a current call. • Merge an incoming call with a current call. Merge an outgoing call with a current call 1. Make an outgoing call when [...]

  • Page 31

    32 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 8.2 CONFERENCE CALL WITH MUL TIPLE HEADSE TS The Jabra PRO base enables up to three additional Jabra PRO headsets to be c onnected for confer encing. When two or more additional headsets are connected to the base , the audio is changed from wideband to narrow[...]

  • Page 32

    33 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 8.5 CALL DISC ONNEC T PREVENTION UNSUPPORTED SOFTPHONES When on a call or in a web confer ence using an unsuppor ted softphone, any incoming calls on a desk phone or mobile phone will automatically disconnect the softphone call or web conferenc e. T o p[...]

  • Page 33

    34 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 9. ADV ANCED JABRA PRO FEA TURES 9.1 SAFETONE™ HEARING PROTEC TION Safe T one™ provides eective hearing prot ection against potential risks, such as acoustic shock and noise exposure. Safe T one™ consists of two components, P eakStop™ and IntelliT [...]

  • Page 34

    35 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 9.4 VOICE ANNOUNCEMENTS Choose to hear an English voice announcement or a musical t one to indicate switching between a desk phone , softphone or mobile phone. Change voice announc ement setting using the touchscreen 1. T ap the tool icon on the touchscreen t[...]

  • Page 35

    36 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 10. F AQS AND TROUBLESHOO TING Q How can I use my headset with my mobile phone? (Jabr a PRO 9465 DUO and Jabra Pr o 9470 only) A The Jabra PRO 9465 Duo or Jabra PRO 9470 base will need to be paired with the mobile phone using Bluetooth. • Run the mobile [...]

  • Page 36

    37 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 Q Why am I getting a buzzing sound in my headset? A Assuming the device has been set up correctly , the phone may not be fully immune to the radio signals the headset uses. T o overcome this problem, move the headset base at least 30 cm a way from the phone .[...]

  • Page 37

    38 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 11. TECHNICAL SPECIFICA TIONS 11.1 ALL JABRA PRO HEADSETS Operating envir onment: -10˚C to +55˚C (0˚C to +40˚C when charging); Up to 95% RH non c ondensing Call control: Headset multi-function button support for answer call, end call, voice-activated dial[...]

  • Page 38

    39 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 11.3 JABRA PRO 9 46 0 HEADSET Battery T alk Time: Up to 10 hours - Narrowband audio Up to 7 hours - Wideband audio Battery standby time: Up to 38 hours W earing styles: Ear hook, headband, neckband (either supplied or available as optional accessories) Speake[...]

  • Page 39

    40 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 Recharge cradle: Fits supplied Jabra PRO headset; f eatures magnetic coupling; easily r eplaced to accommodat e future headset upgrades Audio: Built-in speaker provides ring tones and/or audio f eedback for touchscreen opera tion Audio bandwidth: Narrowband o[...]

  • Page 40

    41 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 11.9 PRODUC T DISPOSAL Please dispose of the headset according to local r egulations and rec ycle when possible. Do not dispose as household waste. Do not dispose of the headset in a re as the batt ery may explode. Batteries may also explode if damaged. 11[...]

  • Page 41

    42 english Jab ra P rO 9460, Ja br a PrO 9460 dUO, Jabra PrO 9 465 dUO and Jabra PrO 94 70 32-00685 RevJ www.jabra.com MADE IN CHINA TYPE: 9400HS/BS © 2013 GN Netcom A/S. All rights reserved. Jabra ® is a registered trademark of GN Netcom A/S. All other trademarks included herein are the property of their respective owners. (Design and specificat[...]