LevelOne VOI-9300 manual

VOI-9300 SIP IP PBX User Manual[...]

2007-1 1 -21 2 2 T able of Content 1. INTROD UCTION ........ ......... ........ ......... ........ ........ ......... ........ ......... ........ ......... ........ ......... ........ ......... ........ ......... ........ ... 4 1.1. O VER VI EW ........ ......... ........ ......... ........ ........ ......... ........ ......... ........ ......... .[...]

2007-1 1 -21 3 3 8.5 S WIT CH B OARD (A UTO A TTENDANT S ETTINGS ) ........ ......... ........ ......... ........ ........ ......... ........ ......... ........ ......... ........ ....... 39 8.5.1 Prompt Message .. ......... ........ ......... ........ ......... ........ ......... ........ ......... ........ ......... ........ ......... ........ ..[...]

2007-1 1 -21 4 4 1. Introductio n 1.1. Overview The VOI-9300 is an embedded Voi ce over IP (VoIP) PB X Server wi t h Session Initiation Protocol (SIP) to provide I P extension phone connections for global v irt ual office o f small-to-medi um business (SMB) companys. Equipped with 4 x FXO ports, Eth ernet LAN and W AN ports plus Li fe Line features[...]

2007-1 1 -21 5 5 2. Features The VOI-9300 IP PBX is equipped w ith RJ45 & RJ1 1 connectors and is fe atur ing as the follow ing:  SIP Server supports 50 u ser registrations and 20 concurrent calls  SIP v1 (RFC2543), v2 (RFC326 1) with M D5 aut hentication (RFC2069 and RFC 2617)  RJ45 x 2 for E t hernet WAN and LAN port s + RJ1 1 x 4 fo[...]

2007-1 1 -21 6 6 4. Packing Co ntent Inside the pac kage you should find: (1) One VOI-9300 IP PBX (2) One AC100~240V to 12VD C/1A Power Adaptor (3) One Cat 5 Ethernet Cabl e (4) One User Manual CD 5. LED Indicat ors & Inter face Connec tors LED Indicators On the front pan el of VOI-9300, there are 12 LED indicators as the following table LED S [...]

2007-1 1 -21 7 7 Interface Connec tors 1. DC Power 12V olt DC / 1A Power Adaptor with 100~240V AC power input 2. FXO ports 4 FXO port s are for connection t o PSTN li nes, and numbered 1, 2, 3 and 4 from lef t to right. 3. Life Line port Life Line F X S port connects to an analog t elepho ne. W h en power is down, the Life Line w ill switch to FXO [...]

2007-1 1 -21 8 8 6. Installations 7. Reset to Fact ory Defa ult IP PBX VOI-9300 c an be r eset bac k to f actory default when IP address is not accessibl e for web configurations. The procedures are as follow s: 1. Pow er off. 2. Press the RESE T button and hold con t inuously , then power on. 3. Hol d the RES ET button u nt il all the LED in dicat[...]

2007-1 1 -21 9 9 8. IP PBX Con figuration s b y W eb Brow ser Y ou may enter the IP a ddress from PC Web br owser to configure VOI-9300. For ex am ple, enter http://192.168.1.1 from IE w eb browser t o di splay login p age as follows. Note that V OI-9300 suppo r t auto-MDIX for LAN port. If a notebook PC is directly connected to the LAN port of VOI[...]

2007-1 1 -21 10 1 4). VOI-9300 provides 100 SIP user ID number accounts wh ich can be conf ig ured as well by Web browser . The preset user ID numbers are from 2001~2010 with sam e passw ord 123456 . The SIP service port is default at 5060 . Resource S tatus[...]

2007-1 1 -21 11 1 1 8.1 Network VOI-9300 IP-PBX prov ides two RJ45 conn ectors for LAN and WAN ports a t 10/100M Ethernet interfaces. The Network will di spla y the cur rent sta t us f or LAN, WAN, DHCP , DD NS, and VPN settings. 8.1.1 Network S tatus Network S ta tus shows all the IP addresses f or LAN, WAN, VPN serve r and VPN client s.[...]

2007-1 1 -21 12 1 8.1.2 LAN Setting LAN Port can be used for IP-PBX to connect to a Notebook PC for con f igurations. The embedded DHCP Server will automatically assign IP address throu g h the LAN por t . MAC A ddress should be unique in the same ne t work, and IP Address must be in the format o f xxx.xxx . xxx.xxx and xxx is from 0 to 255, e.g. 1[...]

2007-1 1 -21 13 1 S tatic IP m ode Dynamic IP Mode PPPoE Mode W he n VOI-9300 IP-PB X connect s t o ADSL Modem with PPPOE link, you may need to enter the account name and pass word for PPP O E. In addition, you may select the DNS server and enter the IP address for the First and Second DNS serv ers.[...]

2007-1 1 -21 14 1 8.1.4 DHCP Server The embedded DHCP server in NA T w ill automatically assign IP add ress to the network devices. DHCP Server St atus: T o show the current DHC P server st atus DHCP Server St art/Stop: T o enable/disable DH CP Server S tart/End IP A ddress: DHCP Server will assign an IP w ithin t he sta r t/end IP addre ss range, [...]

2007-1 1 -21 15 1 Service Provi d er: Choose DDNS ser ver that updates your IP address. Host Name : Set your host name that need to do DDNS update. User Name : The DDNS serv er requires you to supply a name and pa ssword to update your IP address. Y ou have to register the user name an d password off l ine to the specific DDNS server . Password: Th[...]

2007-1 1 -21 16 1 Example for www .d yndns.com DDNS Settings This shows the current r eg istration o f www.3322. org or www. dyndns.org for dynamic DNS se rvice. 8.1.6 VPN Sett ings VPN is namely virtual private network. VPN establishes a temporary and safely connec tion over public network (generally Internet). Usually VPN is an extension of an in[...]

2007-1 1 -21 17 1 VPN Server Configurati on f or PPT P (Point-to-Point T unnel Protocol) VPN Server : Y ou may enable or di sabl e VPN Server Service. UserName: For remote user when co nnected to VPN serv er . Password: For remote us er when connected to VPN server . Press Update t o save the configurations, and press Reboot t o activate the new co[...]

2007-1 1 -21 18 1 8.2 System The VOI-9300 I P PBX System configurations can be set in this sect ion. The settings include Serv er Ports Setting, Rate Setti ng, DMZ, TrustHost, Music on Hol d, Hotli nes, Admin Account s, USB_Disk Setting, V oicemail Setting, and T ime Zone. 8.2.1 SIP Port The S I P default po rt number is 5060 for V oIP Applications[...]

2007-1 1 -21 19 1 8.2.2 Rate Settings Rate setting is used to cal culate t he charges f or each call. The IP PBX will generate a call record f or the charges. All the ch arges are based on t his rate t able. The rate is based on the prefix to calculate the charges: Prefix: 0 Rate: 15 (cent) T ime Unit ： 60 (second) This mean s when calli ng a num[...]

2007-1 1 -21 20 2 DMZ mode: Y ou can enable DMZ mode or disabl e. External IP Address: External address can be ac cessed by facilities fro m Internet. LAN n: This is the private network segment s where t he IP-PBX resides in. Update your settings, Submit -> Reboot. 8.2.4 T rust Host It is not need to have authentication from the call of Trusted [...]

2007-1 1 -21 21 2 (1) Need to work w ith FXO ports, (2) Need to connect wi th VOI-9300, (3) Need to connect wi th another SIP Server . In summary , the T rustHost address can be set whenev er t he authentication is not needed. 8.2.5 Music ON Ho ld The IP PB X wil l pla y music w hen a call is on hold due to the f ollowi ng situations; (1) When the [...]

2007-1 1 -21 22 2 8.2.6 Hot Lines Hot line function numbers can be entered into the list. Make sure each of the Hot l ine function number is unique, and no t the same as any ex tension number or PSTN numbers. The Hotlin e list displays the function number of the PBX, and it will activate the function service when pressing the correspondi ng f uncti[...]

2007-1 1 -21 23 2 Detailed De sc riptions for Hotline Fun ction Numbers Hotline Numbers Fun ctions Descriptions *8 Call pickup Press *8# to pickup call s within the same g r oup 9 Operator Press 9# to call Opera t or . 1 12 Auto Attendan t (AA) Press 1 12# to ente r Auto Attendant IVR followed wi t h the voice prompt s. 1600 Queues Setting Any exte[...]

2007-1 1 -21 24 2 Procedures: From 202 I P Phone, Dial 1602 -> 1 ( set forward) -> 2 ( busy forw ard) -> 203# -> 1 (submit) -> hang up. 1603 Play V oicemail f or Current Extension T o play & to del et e the vo icemails for the current IP phone extension number . Example: T o hear the first voice messa g e and del et e message aft[...]

2007-1 1 -21 25 2 2 for technical support , Press 0 for directo r y”, then y ou may set as the f ollowing; (1) Call hold 1 for customer service and connect extension 1; (2) Call hold 2 for technic al support and connect extension 2; (3) Modified the prompt v oice messages. 1) Change 1701 hotline number t o 1, and 1702 hotline nu mber to 2. System[...]

2007-1 1 -21 26 2 Submit to add the num ber 208 for Queue1. The number w ill be display ed in the Current Queue A gent List for Queue 1. Submit to add the num ber 203 for Queue2. The number w ill show in the Current Queue Agent L i st for Queue2 . 3) Add V oice pr ompt s to Switchboard. Submit. It will display v oice pr ompt s in the List. Press th[...]

2007-1 1 -21 27 2 The No. 1 of S tatus w ill show “1” to indicate a ct ivate st atus. 8.2.7 Admin Account 8.2.8 USB Disk Sett ing W he n you need to sto re the voice mails, please do the step s as follows; (1) Insert USB dis k (2) Select “Insert USB Disk” in t he current s tatus (3) Select Y es to enabl e USB voice mail recording. (4) Click[...]

2007-1 1 -21 28 2 W he n the voice mails is not needed , please do th e steps as follows; (1) Select “Insert USB Disk” in t he current s tatus (2) Select No to disabl e USB voice mail recording. (3) Click Submit button. (4) Pull out the USB dis k. 8.2.9 V oicemail Setting V oicemail is the voice messages of incomin g call s. W h en the call is [...]

2007-1 1 -21 29 2 SSL fo r Gmail : The IP-PBX su pports voicemail v ia Gmail server by using SSL mode. MailBox: This is used for t he sending account in G mai l. This must be regist ered in Gmail in advanc e. User: The user na me reistered to Gm ail. Password: The password registered to Gmai l . SMTP Server: Gmail uses port 465 for the SSL SMT P se[...]

2007-1 1 -21 30 3 8.3 Incoming Calls Settings The IP PBX provides two ways of incomin g calls; one is f rom local PSTN t hrough the FXO ports, and the other is from the calls from ITSP . In some case, the ITSP may provide the real PSTN nu m bers for the IP PB X from the V oIP . 8.3.1 Calls from FXO ports The IP PBX provides 4 FXO ports t o allow PS[...]

2007-1 1 -21 31 3 8.3.2 Calls from V oIP The IP PBX can function as a terminal CPE to r egister into a SIP server or another IP PBX. For any external V oIP calls, for example, 1234 into this IP PBX, you may redirect to either Auto Attendant, Operator , Conference rooms, etc.  Registry Address : The SIP Registration Server IP/URL:Por t number pro[...]

2007-1 1 -21 32 3 The list will display registered users with s tatus after sub m it. Y o u may also press the icon to modify the setting.[...]

2007-1 1 -21 33 3 Y o u may press the icon to delete this setting. 8.3.3 Access Number Access Number is used to supplement the f unction of incomin g calls from V oIP SIP Server in the previous section. For s ome ITSP SIP Servers, one way voice connection may be missin g due to protocol incompa tibility . In this case, the Access Number can be set [...]

2007-1 1 -21 34 3 Access Number : The registered number to I T SP or SIP server . Redirect into : One of the hotline functional calls. Memo : For memo desc r iptions. The Access Number wi ll be displayed a ft er pressi ng Submit button.[...]

2007-1 1 -21 35 3 8.4 Outgoing Call The IP PBX provi des t wo k inds o f outgoing calls; one is v ia FXO port to local PSTN line s, and the other is via V oIP calls. The setting s are as follo ws: 8.4.1 Outgoing Calls via FXO po rts The IP PBX is equipped wi t h 4 FX O port s for connection to local PSTN lines. All the extension number can then mak[...]

2007-1 1 -21 36 3 Here, you can co nfigure outgoing ca l l rules for FX O ports. Outgoing Desc.: Brief description o f this rule. Authority: Used to restrict user’s call, only user whose Authority is equal or greater than this value c an use this rule to make an outgoing call. Group NO.: U sed to specify the FXO group, f or each outgoing call, th[...]

2007-1 1 -21 37 3 8.4.2 Outgoing Calls via V oIP SIP Trunk i s a logica l pipeline connecting IP-PBX and SIP ITSP. By SIP Trunk, extension users in this system can co mmunicate with users in the third-party VoIP sy stem. The VOI-9300 IP-PBX supports outgoing call through SIP Trunk, connecting with the third-party VoIP system, whic h means, we can e[...]

2007-1 1 -21 38 3 Description: Br ief description of th i s rule. Authority: Used to restrict user’s call, only user whose Authority is equal or greater than this value c an use this rule to make an outgoing call. IP/Domain Addr ess: The IP address o f the third party s ystem. UserName: The a ccount prov i ded by the t hi rd party system. Passwor[...]

2007-1 1 -21 39 3 8.5 SwitchBoard (A uto A ttendant Settings) The IP PBX provides an Auto A t tendant f or user to call. W hen receiving an incoming call , the auto attendant wil l play a welcome prompt message or cal l another extension number . The settings include w e lcome prompt message, operato r , and auto attend. 8.5.1 Prompt Messa ge Y ou [...]

2007-1 1 -21 40 4 8.5.3 Auto Attendant Auto Attendan t will handl e all the incomin g calls when no one can answ er in the company . There are two ways for attendant. The first one is Prompt wi t h playing answering prompt messages, and the second one is P hone with direct transfer to the phone number .  Prompt : An answering prom pt messa g e w[...]

2007-1 1 -21 41 4  Number : If you select the Number way . The ex tension number will answer the call.  T ime/Week/Date / Month: The time of these time field set (T ime & Week & Date & Month), the extension user wil l answer the call. 8.6 Users Management This section des cr ibes the accoun t opening, closing, and management. The [...]

2007-1 1 -21 42 4 8.6.1 Single User Account Opening → Add User Y ou may add sing le user account in this section by entering user name, passw ord, group s, and call authority . Remember th e length should not exceed 32. Note: when the number of registered users reach the limit, the f unction of add user will not wor k . 8.6.2 Group Users Account [...]

2007-1 1 -21 43 4 8.6.3 Bindings Extension binding is use d to bind m any ex tension numbers together as a group. W h en calling t o o ne of the extension, t he ot her b inding extension w ill ring as well. This is also r eferred to as Group Ringing. (1) User-ID: T o enter extension number . (2) Bind-ID: T o enter the binding ID. The extension numb[...]

2007-1 1 -21 44 4 8.6.4 Delete User Accounts There are two w ays for user account del et ion; one is f or single account deletion, and the othe r is f or group account deletions. For single account deletion, you need only to e nt er the extension number . For g roup account deletions, you need to enter a range of extension numbers. The IP PB X will[...]

2007-1 1 -21 45 4  Inquiry : Choose one Us er-I D or User Name for s earch .  Condition (Fuzzy Q uery) : Enter the numbe r or user name for sear ch. This pa g e will show the Modify User settings. 8.6.6 Function Settings There are three function s provided as follows;[...]

2007-1 1 -21 46 4  Inquiry : Choose one Us er-I D or User Name for s earch .  Condition(Fuzzy Quer y) : Enter the number or user name f or search. This pa g e shows the M odif y User's Function setting. (1) Call Forward  Unconditio nal Forw ard: Any incoming call to this extension will be forwarded directly to the set extension number[...]

2007-1 1 -21 47 4 answer f or the incoming call. If no answer again , the call will be transferred to t he next extensi on number until the call is answ ered. T he maximum is 6 extensions nu m bers. A fter that, t he call will be disconnected. (3) T el ephone Binding The t elephone binding is to bind the extensio n number with a PSTN number . For i[...]

2007-1 1 -21 48 4 (2) Unconditional T ransfer (3) Call Trans f er; including busy , off-line , and no answ er transfer . (4) Find Me (5) T el ephone Binding Y ou may modify and update all the use r settings d irect ly from the entry o f the list. 8.6.8 On-Line Use r List The on-line users are for the current registered users. 8.7 Advan ced S etting[...]

2007-1 1 -21 49 4 Firstly , you need t o set up auto configuration for the IP Phone. T he following example is f or reference only .  Auto Configuration: Sel ect the HTTP protocol.  HTTP Serv er: I P address or URL of the IP-PBX.  HTTP Fil e Path: Configuration file’ s saved path, it must be “ /conf/”. Secondly , you need to configur[...]

2007-1 1 -21 50 5 8.7.2 Queue Settings Call w a iting is to queue all the incoming calls an d t o assi g n based on r ules to the desired extension numbers. If all the avail able e xtensions are busy , the system will play the waiting m usic for the queuing incoming calls. Once availa ble, the system will connect to the desired ex t ensions.[...]

2007-1 1 -21 51 5 The IP PBX provides 4 call waiting queues. T he w aiting queues can be set to a simple calling center , and the user m ay define indiv idual waiting queues for its ow n pur pose. The waiting queues can be conf igured by the IE We b browser to define the f unctions as follow s; (1) Update new incomin g calls; (2) Setting the passw [...]

2007-1 1 -21 52 5 (2) Maximum attendan ts of conference room If set at 0, it has no limit ation. Please refer to the con f erence room settin gs. (3) Web Con trol of Conference Room There are three icons for the three operation f unctio ns; (1) The extension numbe rs are in conversation dial og status (2) The extension is in m onitoring status. (3)[...]

2007-1 1 -21 53 5 Manager has the follo wi ng functions: 1, Make onesel f mute. T he user voice w ill not be heard in the conference room. 2. Make the current conference room in lock, and any user trying to enter the conference room wi ll hear the prompt m essage “ Conference Roo m is i n Lock ”, and get disconnected. T o unloc k the conference[...]

2007-1 1 -21 54 5 8.7.4 Network Parame ter The network parameters allow to enable/disable IP network functions . Support Voice Priority Tag (TOS/DSCP) TOS (Type of Service) and DS CP (Differentiated Servi ces Code Point) are used to set different priority to data packet and data flow, thus enabling QoS in IP communication. TOS has four values; they[...]

2007-1 1 -21 55 5 8.7.5 Caller ID This allow to configure th e caller ID fuctions and to show t he incoming call numbe r s. Default is “Caller ID a f ter 1 st Ring (FSK)”.[...]

2007-1 1 -21 56 5 8.8 Call Det ail Records Query The IP PBX keeps call records for 2 mont hs. Y ou may have two ways for r ecord queries. One is to query for the whole I P PBX, and the other is for the speci f ic user . If you w ant to k eep the call records, you may copy to USB di sk bef ore erased . 8.8.1 System Call Records query Y ou may query [...]

2007-1 1 -21 57 5 By Time 8.8.2 User Call Reco rds Y ou may query all the calls for certai n user during the specified time frame and export t o lo cal storages. Example :[...]

2007-1 1 -21 58 5 8.9 Upgrade & Reb oot 8.9.1 User information Export & Import Before up g rading the VOI-9300 IP-PBX o r reset t o fact ory defaults, you may export al l the u ser information to local PC st orage, and import back afte r the upgrade or default settin g s are done. Export: Click on “DO WNLOAD” button and select “Save a[...]

2007-1 1 -21 59 5 8.9.2 System Upgrade VOI-9300 IP-PBX prov ides W EB upgradin g . Before upgrading, ma k e sure the f ollowing; (1) Get the desired upgrade version. The VOI-9300 support two different ways for upgrade; Web GUI Upgrade and SIP Server Upgrade. (2) Backup a copy o f user information by import/ex port data f iles. (3) Make sure the pow[...]

2007-1 1 -21 60 6 9. Applications Applications of IP PBX under Firewall with DMZ This wi ll protect corpora te network security w hile allowing VOI-9 300 to w ork as IP- PBX for V oIP applications. W hen VOI-9300 IP-PBX i s opera ting under the corporate f irewall, remember t o enable and open the foll owing servi ce port numbers for V oIP applicat[...]

2007-1 1 -21 61 6 Applications of IP PBX with ADSL This VOI-9300 supports PPPOE to work with ADSL and to integrate IP-PBX into the corporate network for V oIP applicat ions.[...]