Linksys 7920 manual

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CCSP , the Cisco Square Bri dge logo, Cisco Un ity , Follow Me Browsing, FormShare, and StackWise are tradema rks of Ci sco Systems , Inc.; Changing the W ay W e W ork, Live, Play , a nd Learn, and iQuick Stud y are service marks of Cisco Syste ms, Inc.; a nd Airone t, ASIST , BPX, Catalyst, CCDA, CCDP , CCIE, CCIP , CCNA, CCNP , Cisco, the Cisco C[...]

Cisco Wirele ss IP Phone 7920 for Cisco CallManager iii Contents CHAPTER 1 Getting Starte d 1 How to U se th is Gu id e 2 Safety an d Perfo rma nce Inf or m a tion 4 Batte ry Safe ty Notices 6 Acces sori es for the Cisco Wirel ess I P Ph one 7920 9 Instal lin g the Batte ry 10 Chargi ng the Phon e Batte ry 12 CHAPTER 2 Overvi ew of th e Ci sc o Wir[...]

iv 78-145 64-03 CHAPTER 3 Basic Call Han dling 27 Placing Calls 27 Answe r in g and Endi ng Calls 29 Muting Calls 29 Adjusti ng the Sp eak er Volu m e 30 Placing Calls on Hold 31 Transf erring Call s 32 Makin g Conf er ence Cal l s 33 Making Mee t-Me Confere nce Calls 34 Forwar di ng Your Cal l s t o An other Nu m b er 35 CHAPTER 4 Usi ng Ad vanced[...]

Cisco Wirele ss IP Phone 7920 for Cisco CallManager v CHAPTER 7 Using an d Ch anging Pr of i le s 53 Option s f or Pr of ile Sett i ng s 54 Confi guring P rofile s 55 CHAPTER 8 Customi z ing Phone Settings and Vie wing P hon e St atus 59 Change P hone S et ti n gs 59 Changi ng Ring Tone Settings 60 Chang ing Ph one Di splay Setti n gs 61 Chang ing [...]

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Cisco Wirele ss IP Phone 7920 for Cisco CallManager 1 C HAPTER 1 Getting Sta rted Before using your Cisco Wireless IP Phone 7920, make su re t hat the f ollo wi ng ite ms are in the b ox: • Cisco Wireless IP Phone 7920 • Standard batt ery • Power supply • Cisco Wireless IP Ph one 7920 Guide • Regulatory Compliance and Safety Information f[...]

2 78-145 64-03 How to Use this Guide This guide provides you with an overview of the features that are available on your phone. For information about common task s, re fer to the following table. Co ntact your system administ rator if you have proble ms or n eed mo re infor matio n about your phone. If you want to... Then... Review safety informati[...]

Getting Started Cisco Wirele ss IP Phone 7920 for Cisco CallManager 3 Put calls on hold See the “Placing C alls on Hold” section on page 31. T r a n s fer calls See the “T ransf erring Ca lls” section on page 32. Mute calls See the “Muting Calls” section on page 29. Make conference calls See the “M aking Conference Calls” section on[...]

4 78-145 64-03 Safety a nd Perfor mance I nformation Before in stalling and u sing your pho ne Cisc o Wireless IP Phone 7920 read th e foll owing sa fet y not ices. War ni ng This warning symbol means dan ger . Y ou are in a situation that could cause bodily injury . Before you work on a ny equipment, be aware of the hazards involved with electrica[...]

Getting Started Cisco Wirele ss IP Phone 7920 for Cisco CallManager 5 emergency services can be affected by any call-barring function of this equipme nt. War ni ng The use o f the Cisco Wireless IP Phone 7920 in hazardous environments such as areas where high levels of explosive g as ma y be p resent is n ot recommended. Chec k with the site sa fet[...]

6 78-145 64-03 Battery Saf ety Notices These bat tery sa fety notic es app ly to the bat terie s that are approved by th e Cisco Wireless IP Phone 79 20 manufacturer . War ni ng There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type rec ommended b y the manufacturer . Dispo[...]

Getting Started Cisco Wirele ss IP Phone 7920 for Cisco CallManager 7 Caution T o avoid ris k of fire, burns, or damage to your ba ttery pack, do not a llow a metal object to tou ch the battery contacts. Caution Han dle a damaged or leaking battery with extreme c are. If you come in contac t with the elec trolyte, wash the ex posed area with soap a[...]

8 78-145 64-03 Caution Wh en di scard ing a batt ery pa ck , con tac t your local waste d isposa l provi der regardi ng local re strict ions on the dis posal or recy cling of batter ies. Caution T o obtain a replacemen t battery , contact your local de aler . Use onl y the b atteries that have a Cisco part number . Standard bat tery — CP-BA TT -7[...]

Getting Started Cisco Wirele ss IP Phone 7920 for Cisco CallManager 9 Accessorie s for the Cisc o Wireless IP Ph one 7920 The follow ing ph one acces sories ar e availabl e for your phone: • Standard and exte nded batt eries • Power supplies fo r variou s region s • Desktop charger • Standard wired earphone • Carrying case s For a comple [...]

10 78-145 64-03 Insta lling the Batter y Y ou must install and charge the battery before you can use the Cis co Wireles s IP P hone 792 0. T o instal l or remove th e battery , follow th ese step s. 1. T o install the ba ttery , insert the ba ttery catches (as shown in Fi gure 1-1) in the cor respondi ng slots at th e bottom of th e Ci sco Wireles [...]

Getting Started Cisco Wirele ss IP Phone 7920 for Cisco CallManager 11 Figure 1 -1 Installing and Removing the Bat tery 1 Locking catc h—Press t o release the bat tery . 2 Catches— Insert th ese int o the slots near the bottom of the p hone at batte ry ins talla tion . 3 Metal co nta ct— Matc h the c onta ct on the batter y t o th e co ntact [...]

12 78-145 64-03 Charging the Phone Battery The Cisco Wireles s IP P hone 7920 is power ed by a rechargeable battery . T o charge the battery , follow these steps: 1. Connec t the ca ble from th e power su pply to th e outlet i n t he phone. 2. Connect the powe r supply to an AC wall outlet as shown in Figur e 1-2. If the phone is t urned off, the s[...]

Getting Started Cisco Wirele ss IP Phone 7920 for Cisco CallManager 13 Figur e 1 -2 C ha r ging the Phone Bat t e r y Tips • The phone de tects whe n the battery power l evel is low and displays the warning message, “Battery Low” with the warni ng tone specified in your profile . 7 9 2 0 1 2 ABC 3 DEF 4 5 JKL 6 MNO GHI 7 8 TUV 9 WXYZ PQRS 0 #[...]

14 78-145 64-03 • The standard batter y requires about 3.5 h ours to become fully c harged and provides up to 3.5 hours of act ive se rvice t ime or 21 hour s of standby time. • The extend ed batt ery pro vides up t o 4.25 hou rs of active service time or 30 hours of standby time. The batt ery becomes ful ly charged in abo ut 4.5 hours. For mor[...]

Cisco Wirele ss IP Phone 7920 for Cisco CallManager 15 C HAPTER 2 Overview of the Cisco Wireles s IP Phone 7920 The Cisco Wirele ss IP P hone 7920 pr ovides th e following fe atures: • Wireless access to your cor porate phon e extension and phone servic es • Multiline appearances • Up to eight spe ed dia l hot keys • Call er I D fo r i nco [...]

16 78-145 64-03 Figure 2-1 Cisco Wireless IP Ph one 7920 74962 1 2 ABC 3 DEF 4 5 JKL 6 MNO GHI 7920 7 8 TUV 9 WXYZ PQRS 0 # 1 2 3 4 1 6 7 5[...]

Overview of the C isco Wireless IP Phone 7920 Cisco Wirele ss IP Phone 7920 for Cisco CallManager 17 1 or Left and righ t softkeys —Activa tes the item in the labe l abo ve the soft ke y . 2 Answer/ Send (gre en) key— Answers a call or di als a number . 3 Number keys ( 0-9)—Us e these to en ter numbers and characters. Number keys ( 2-9)—Us [...]

18 78-145 64-03 Powering O n the Phone T o tur n the phone on, press and hold the key for two to thr ee se conds. T he phone au thenti ca tes, then associates with a wireless access point, and connects to the I P tel ephony net work. In a Cisco Light Extensib le Au the nt ication Pr otocol (L EAP ) environment, you might have to set the LE AP passw[...]

Overview of the C isco Wireless IP Phone 7920 Cisco Wirele ss IP Phone 7920 for Cisco CallManager 19 Main Sc reen and Display Indicators Figure 2-2 shows the i cons that di splay in the main screen in standby mode. Figure 2-2 Main Screen 1 Battery i con—Shows leve l of c harge in batte ry 2 V ibration icon—I ndicates vibration mode 3 Key lock i[...]

20 78-145 64-03 Shortcu t Keys f or Phone Functions The phone ke ypad provides the following short cuts to frequentl y used functions. Shortc ut Key Function N otes Loc ks or unlocks the phone keypad Press and hol d t he key . The icon displays at the top of the M ain screen . Press and hold the key to toggle key lock off . The screen dis plays the[...]

Overview of the C isco Wireless IP Phone 7920 Cisco Wirele ss IP Phone 7920 for Cisco CallManager 21 Tips • T o make t he phone vibrate and ri ng, use t he Profiles menu. See the “ Option s for Pr ofile Settings” section on page 54 for information. • T o access the volu me adjustment whe n you are on line 2, yo u must pr ess twice. Related [...]

22 78-145 64-03 Document Co nventions T o s implify the inst ructions for using ph one feat ures and for changing phone setti ngs, this guid e uses t he following convention s and terms. Action Key s Navigati on In struct io ns in This Guide Using or softk ey s with label s When you mu st press th e soft k ey f or a menu, featur e, or ac ti on la b[...]

Overview of the C isco Wireless IP Phone 7920 Cisco Wirele ss IP Phone 7920 for Cisco CallManager 23 Usin g the Phone Menus The phone menus provide access to phone features and settings. Wh en you pre ss Menu , the name of th e first menu displays on your phone screen with a s et of overlapping t abs for t he ot her phone menus. T o access a spe ci[...]

24 78-145 64-03 Setting th e LEAP Username and Password When po wering on your phone for the first time , you might need to s et your LEAP user name and passwo rd. Y our administr ator c an provid e LEAP in for mation . Y ou must access the Ne twork Conf igur ation me nu and navigate to th e 802.1 1b Confi guration opt ions. Use the following steps[...]

Overview of the C isco Wireless IP Phone 7920 Cisco Wirele ss IP Phone 7920 for Cisco CallManager 25 4. Scroll to User name or Password and press Select . 5. Press Edit and enter your us ername or password. See the “Ente ring and Edi tin g T ext” sec tion on page 25, fo r assist ance. Note The L EAP password e nt ry can be up t o 32 characters.[...]

26 78-145 64-03 Figur e 2-3 Symbo l T able Delete th e last character Pre ss Clear once to dele te the las t character or number in the string. Delete the entire stri ng Press and hold Clear to dele te the entire te xt or number str ing. Use upper case characters Press to swit ch between uppercase and lowercase . or appears on the ri ght corne r of[...]

Cisco Wirele ss IP Phone 7920 for Cisco CallManager 27 C HAPTER 3 Basic Call Handlin g Basic call-handling tasks such as placing, an swering, transfer ring, and confere ncing calls are avail able to most phone us ers. Placing Cal ls If you want to... Then... Dial a phone number Enter the phone number using the nume ri cal key s. Delete th e last di[...]

28 78-145 64-03 Tips • If you make a mistake whil e ente ring a p hone number , press Clea r to erase one or more digits. • T o r edial the las t numbe r , you can als o p ress two tim es. Redial a number from the list of previously placed calls Press to display t he list . Scroll to the de sir ed phone n umber and press t o make the call. The [...]

Basic Call Handling Cisco Wirele ss IP Phone 7920 for Cisco CallManager 29 Answering and End ing Calls Muting Calls T o t urn of f t he micro phone on your phon e, you can use the M ute f e atur e. If you want to... Then... Answer a call Press and rel ease (green ke y) to connect to the incoming cal l. Silence the r ing for an incoming call Press ([...]

30 78-145 64-03 Adjusting the Spea ker Volume Tip T o m aint ain the s pea ker volume adj ust ment af te r powering off t he phone, see the “Change the speake r volume for the ac tive pr ofi le” sect ion on page 57. Figure 3-1 Adjusting the Speak er V olum e If you want to... Then... Change the volume during a call Press to adju st the speaker [...]

Basic Call Handling Cisco Wirele ss IP Phone 7920 for Cisco CallManager 31 Placing Cal ls on Hold Y ou can have only one ac tive call at a t ime, so you must place call s on ho ld whi le you answer another call. Tip A void putting a confer ence call on Hold because activating Hold usually generates music. If you want to... Then... Place a call on h[...]

32 78-145 64-03 Transferr ing Ca lls Y ou can transf er a c onnec ted call er to anot her party by using the T r ansfer feature. T he target is the number that recei ves the transfer red call. If you want to... Then... T ransfer a cal l without talking to the transfer recipient During a call, pr ess or to switch to Tr n s f e r and press it. Enter [...]

Basic Call Handling Cisco Wirele ss IP Phone 7920 for Cisco CallManager 33 Making Confer ence Calls Confer ence calling allows from three to si xteen parties t o par ticip ate s imult aneousl y in a c all. Y ou r Cisco IP Phone supports several types of confer ence calls dependin g on yo ur co nfigu ration. The sof tkeys identify which methods ar e[...]

34 78-145 64-03 Tip The number of parti es that you c an ad d to a conferen ce ca ll is s et b y your sy stem adm inistr ato r . Making Meet-Me Conf erence Calls A Meet-M e c onfer ence al lows partic ip ants t o dial a Meet-Me conferenc e number at a pre-determined time to joi n the c onference call. Drop the last participant added to the conferen[...]

Basic Call Handling Cisco Wirele ss IP Phone 7920 for Cisco CallManager 35 Tips • A Meet-Me con ference cal l requires a speci al con fe r en ce n u mb er t h a t yo ur sy s te m administrator preconf igures f or th is purpos e. • Y ou do not need to press Confrn to co nnect to a Meet-M e conference call. Forwarding Your Calls to Another Number[...]

36 78-145 64-03 Tips • Enter the Call Forwar d All target number exactly as you would dial it, including any access cod es or area codes. • Y ou must configure call forw arding for each line on your phone. If you want to... Then... Set up call forwarding on your primary lin e Pres s or to sw itc h to CFwdAll. Pr ess CFwdAll and enter a target e[...]

Cisco Wirele ss IP Phone 7920 for Cisco CallManager 37 C HAPTER 4 Using Adv anced Call Fea tures Advanced call handl ing tasks require acc ess to spe cial features. Y ou r system admini strat or might confi gure these featu res for yo ur phone depe nding on your call-handling needs and work envir onment . Parking and Ret rieving Park ed Calls Y ou [...]

38 78-145 64-03 Tips • If the screen does not display a call park number , then the Call Park feature is not availabl e for your phone. • Y ou have a limit ed amount of time to retrieve the parked call befor e it reverts to ringing at its original destinat ion. See your syst em administrat or for t his ti m e lim it. Redire cting a Ringin g Cal[...]

Using Adva nced Call Fea tures Cisco Wirele ss IP Phone 7920 for Cisco CallManager 39 Tip If several ca lls come in whe n you act ivate Pic kup or Group Pickup, the first unanswer ed call rings at your phone. Understand ing Sh ared Lines Y our system administrator might give you a “shared” line. Shared line features do not ap ply to standard, u[...]

40 78-145 64-03 • One person appli es a shar ed li ne to m ultiple phones—For exampl e, your shared lin e, 23456 , applies to your wi rele ss IP phone and to your office de sktop phone. An incoming ca ll to 23456 rings on your desk and on your wireless IP phone, and you can use e ither pho ne to answer t he cal l. • Multiple pe ople share a l[...]

Cisco Wirele ss IP Phone 7920 for Cisco CallManager 41 C HAPTER 5 Using the P hone B ook and Speed Dia l Feature s Y our Cisco Wireless I P Pho ne 7920 co mes with a personal phone b ook f eatur e. Y ou can us e the Directory menu to view p hone book ent ries, to add or edit phone b ook e ntri es, and t o s et up speed- dial numbers. Y ou can acces[...]

42 78-145 64-03 Adding or Changi ng Entries in th e Phone Book Y ou can add a n ew phone boo k entr y or c hange an existing entr y by using the Directory me nu. Y ou must enter the p hone number f or each phone boo k entr y exactly as you would dial the numbe r . Y ou can add t he information as shown in Figure 5-1. Dial a number from the Phone Bo[...]

Using th e Phone Book and Sp eed Dial Fea tures Cisco Wirele ss IP Phone 7920 for Cisco CallManager 43 Figur e 5-1 Phone Book Entry 1 Contact perso n’ s n ame 2 Office p hone numbe r e ntry 3 Home phone number e ntry 4 Cellular phone n umber e ntry 5 E-mail address entr y If you want to... Then... Browse the phone book entries Pres s Menu and sel[...]

44 78-145 64-03 Add a new phone book entry Choose Me nu > Directory > Add . The screen di splays as s hown in Figu re 5- 1. Scroll to the en try item and press Select . Enter the name or ph one number by following ins tr uctions in the “Enteri ng and Editing T ext” sect ion on page 25. When you have finished the entry , pres s OK, then pr[...]

Using th e Phone Book and Sp eed Dial Fea tures Cisco Wirele ss IP Phone 7920 for Cisco CallManager 45 Tip When adding external phone numbers, enter your external acce ss number , such as 9, and the entir e telephone number , includi ng 1 and t he area cod e. Configuri ng Speed Dia l Hot Keys On the Cisco Wireless IP Phone 7 920 keypad, th e numeri[...]

46 78-145 64-03 Figure 5-2 Speed Dial M enu If you want to... Then... Access the Speed Dial menu Pres s Menu and select Dire ctory . Scroll to and sel ect Speed Dial . The Speed Dial hot ke ys display as shown in Figure 5-2. Check marks ap pear when the Speed Dial numbe r hot keys already have assigned p hone numbers. View the phone number assigned[...]

Using th e Phone Book and Sp eed Dial Fea tures Cisco Wirele ss IP Phone 7920 for Cisco CallManager 47 If you want to... Then... Assign a phone number to a Speed Dial hot key . Choose Menu > Directory > Speed Dial . Scroll to an available Speed Dial numbe r hot key and pres s Det ail . Pres s Edit to en ter th e information. See the “E nter[...]

48 78-145 64-03 Tips • Y our screen displays the firs t few names f or speed-dial numbers s et u p on the U ser Opt ions web page.T o make a call from your s peed dial lis t, scroll to the n ame an d pr ess . • Y ou must ente r the external phon e number exactly as you would dial it, in cluding an access code, such as 9, and the area code, if r[...]

Cisco Wirele ss IP Phone 7920 for Cisco CallManager 49 C HAPTER 6 Using Voic e Messag ing and Call Hist ory Logs The Cisco Wireles s IP P hone 7920 main me nu provides access to the voice messaging ser vice and to call history logs. Playing Voi ce Messages When the phone dis plays, “Y ou have voice mail, ” you can access yo ur messages by using[...]

50 78-145 64-03 Tips • For accurat e and det aile d info rmati on abo ut using your voice messaging service, refer to the documentation f or your voice mes saging sys tem. • Y our system adminis trator will provide a d efault passw or d f o r you r voic e me ss ag ing ser v ice. Viewing a nd Pla cing Ca lls fro m the Call Histor y Menu Y ou can[...]

Using V oice Me ssaging and C all History Logs Cisco Wirele ss IP Phone 7920 for Cisco CallManager 51 If you want to... Then... View a call that you missed Press Menu, then press to select Call History . Scrol l to and se lec t Misse d Ca lls . Scroll t o the appropriat e number , then pres s Detail to see information about t he call. Dial a number[...]

52 78-145 64-03 Tip After you e rase t he ca ll histor y , all logs in the Call History menu are em pty . Dial a number from the Placed Calls list Select the numbe r that you want to red ial. Pres s Edit Dial to change the numbe r , if necessary . Pres s to dial the numb er . Erase the Call Hist ory Pr ess Menu > Call Histo ry . Scroll to and se[...]

Cisco Wirele ss IP Phone 7920 for Cisco CallManager 53 C HAPTER 7 Using and C hanging Prof iles The Cisco Wireles s IP P hone 7920 c omes with predefined prof iles th at allow you to quic kly ch ange rings and tones on your phone. Y ou can choose between the foll owing p rofiles for dif ferent wor k environments. • Normal • Silent • Meeting ?[...]

54 78-145 64-03 Options f or Profi le Sett ings Y ou can choose a profile from the Profiles menu and use the default s ettings, or you can adju st the settings to m eet your n eeds. For example, you can choose the Normal profile and change the W ar ning T one f rom T one to Vibrate. T able 7- 1 shows the profil e sett ings and the o ptions that are[...]

Using a nd Changin g Profi les Cisco Wirele ss IP Phone 7920 for Cisco CallManager 55 Configuri ng Profile s Y ou can activate a profile, then you can adjust the settings f or th e pro file. T able 7- 1 Options f or Changi ng Pr ofil e Set tings Profi le Sett in gs Setting Opt ions Activate Select Desele ct Ring V olume Up Down Incom ing Ca ll Al e[...]

56 78-145 64-03 Change the ring volum e for th e active profile Choose Menu > Profiles , then select the active profile. Scroll to and select Rin g V olume . Press to increase the vo lume or to decr eas e th e volum e. Pr es s Back to make the cha nge . Change the incoming call alert for the active profile Choose Menu > Profiles , then select[...]

Using a nd Changin g Profi les Cisco Wirele ss IP Phone 7920 for Cisco CallManager 57 Tips • If the phone det ects a weak si gnal or a low battery , it dis plays warning messages and sends the warning tone or vibration. • A check mark di sp lays ne xt to t he ac ti ve pro file sett ing. • T o m ain tain the s pea ker volume setti ng af ter po[...]

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Cisco Wirele ss IP Phone 7920 for Cisco CallManager 59 C HAPTER 8 Customizing Pho ne Settings and View ing Phone Status Y ou can personalize your phone by adjusting phone setti ngs such as rin g tones and scre en mess ages. Y ou can secure access to your phone by e nabling the phone lock f eature. After po wering on the pho ne, you must enter a p a[...]

60 78-145 64-03 Changing Ring Tone Settings T o acc ess phon e set tings, press Me nu, then press or to s witch t o t he Phone Se ttings menu. Select Phone Settings and the list of phone setting options appear . If you want to... Then... Change ring tones for your phone Scroll to and select Ring T ones , then scr oll to and se lect Select Ring T o [...]

Customizing Phone Settings and Viewing Phone Status Cisco Wirele ss IP Phone 7920 for Cisco CallManager 61 Changing Phone Display Settings Choo se Menu > Phone Sett ings to change settings that control the ph one s creen and dis played i nfor matio n. If you want to... Then... Choose the language that display s on the phone screen. Scroll to and[...]

62 78-145 64-03 Changing Phone Access Settings Choo se Menu > Phone Settings menu to change t hese settings that contr ol access t o the phone and pho ne records . If you want to... Then... Require the use of a password to unlock the phone when powering it on Scroll to and sel ect Phone Lock , then scroll t o and select On/Off . Scroll to Off to[...]

Customizing Phone Settings and Viewing Phone Status Cisco Wirele ss IP Phone 7920 for Cisco CallManager 63 Tip s • If you e nable the Phone Lo ck featur e and have not changed the password, enter 1 2345 (d efault password) to u nloc k the pho ne. • If you change t he Pho ne Loc k pass word and forget it , you must contact the syst em administra[...]

64 78-145 64-03 Viewing P hone Stat us For troubleshoot ing purposes, you might need to view the so f twa re , fi rmw are , an d ha r dw ar e re le as es o n your phone that are descri bed in th e table bel ow . If you want to... Then... View the Phone Status Options Pres s Menu and pr ess or to switch to the P hone Se ttings menu. Select Pho ne Se[...]

Cisco Wirele ss IP Phone 7920 for Cisco CallManager 65 Cisco One -Year Limite d Hardware Warr anty Terms There are special terms applicable to your hardware warranty and various s ervices that you can u se during the warranty period. Y our formal W arranty Statemen t, including the warranties and license agreements applicable to Cisco software, is [...]

66 78-145 64-03 c. Click Go . The Cisco Li mited W ar ranty an d Sof tware License page from t he Inf ormation Packet appears. d. Read the docume nt online , or c lick the PDF icon to download and print the document in Adobe Portable Document Format (PDF). Note Y ou must have Ad obe Ac robat Reader to view and print PDF files. Y ou can download the[...]

Cisco Wirele ss IP Phone 7920 for Cisco CallManager 67 Y ou can also contact the Cisco service an d support website f or assistance: http://www .cisco. com/public/Suppor t_root.shtml . Durati on of Hardware Warran ty One (1) Y ear Repl ace men t, R epa ir, o r Re fun d P olicy fo r Hardwa re Cisco or its service cente r will use comme rcially reaso[...]

68 78-145 64-03 To Rec e iv e a Retur n M ateri als Autho rizat io n (RMA) Number Contact the company from whom you pu rchased the product. If you p urchase d t he produc t d irect ly from Cisco, contact your Cisco Sales and Service Represen tative. Comple te th e inform at ion b elow , and ke ep it f or ref er e n c e. Company product purchase d f[...]