Microsoft C4500 manual

Operating Instructions Troubleshooting Read this manual carefully before yo u use this machi ne and keep it h andy for future reference. For safe and corre ct use, be sur e to rea d the Safety Informatio n in "About This Machi ne" before using the ma chine. When the Machine Does Not Operate As wanted Troubleshooting When Usi ng th e Copy [...]

Introduction This manual contains detailed instructions and note s on th e operation and use of this ma chine. For your safety and benefit, read this manual carefully be fo re using the machine. Kee p this manual in a handy place for quick reference. Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the [...]

i Manuals for This Machine Refer to the manuals that are relevant to what y ou want to do w ith the machine. ❖ About This Machine Be sure to read the Safety Informatio n in this manual before using the ma- chine. This manual provides an introductio n to the functions of the mac hine. It also explains the control panel , preparation procedures for[...]

ii ❖ Other manuals •I n f o r m a t i o n • PostScript3 Supplement •U N I X S u p p l e m e n t • Manuals for DeskTopBinder Li te Note ❒ Manuals provided are specific t o machine types. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ For “UNIX Supplement”, please visit ou r Web [...]

iii TABLE OF CONTENTS Manuals for This Machine .............................................. ........................................ i How to Read This Manual .............................................. ....................................... 1 Symbols ........... .............. ........... .............. .............. .............. ........[...]

iv When You Cannot Print ............................................................ ........................... 54 Other Printing Problems .......................................................... ........................... 57 When PictBridge Printing Does Not Work ......................................................... 63 5. Troubleshooting [...]

v 7. Clearing Misfeeds Removing Jammed Paper ........................................................ ......................... 103 Locating Jammed Paper ................. .............. .............. .............. .............. .............. . 104 Removing Jammed Paper.................... .............. .............. .............. ..........[...]

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1 How to Read This Manual Symbols This manual uses the foll owing symbols: Indicates important sa fety notes. Ignoring these notes could resu l t i n s e r i o u s i n j u r y o r d e a t h . B e s u r e t o r e a d t h e s e notes. They can be found in the “Sa fety Informa tion” section of About This Ma- chine. Indicates important sa fety note[...]

2 Names of Major Options Major options of this machine are refe rred to as follows in this manual: • Auto Document Feeder → ADF • Booklet Finisher SR3020 → Booklet Fi nisher SR3020 • Finisher SR3030 → Finisher SR303 0 • Finisher SR790 → SR790[...]

3 1. When the Machine Does Not Operate As wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains Indicators displa yed when th e machine req uires the use r to remove misfed paper, add paper, or other perform other procedures. x : Misfeed indicator Appears[...]

When the Machine Does Not Operate As wanted 4 1 Panel Tone The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine condi- tions. Note ❒ Users cannot mute the machine's beep al erts. When the machine beeps to alert users of a paper jam or toner reque[...]

Checking Machine Status and Settings 5 1 Checking Machine Status and Settings You can check the machine's system status. ❖ Maintenance Info You can check the fo llowing items under [ Maintenance Info ] : • [ Remaining Toner ] Displays the amount of remaining toner. • [ No Staples ] Displays whethe r there are sta ples remainin g or not. [...]

When the Machine Does Not Operate As wanted 6 1 ❖ Machine A ddress Info You can check the fo llowing items under [ Machine Address Info ] : • [ Fax No. ] Displays the machine's fax number. • [ H.323 Own Fax No. ] Displays the machine's alias telephone number. • [ SIP User Name ] Displays the machine's SIP user name. • [ Fax[...]

Checking Machine Status and Settings 7 1 A On the control panel, press [ System Status ] on the control panel. B Press each tab and check the contents. C After checking the information, press [ Exit ] . The previous screen returns. Note ❒ [ No Staples ] , [ Punch Receptacle Full ] , [ Output Tray Full ] , [ Original Misfeed ] , [ Paper Misfeed ] [...]

When the Machine Does Not Operate As wanted 8 1 When an Indicator to the Right of a Function Key is Lit When an indicator to the right of a function key lights up, press the correspond- ing function ke y. Then, follo w the instru ctions displayed on the control panel . If an error o ccurs in the func tion you a re using, check the message that appe[...]

When You Have Problems Operating the Machine 9 1 When You Have Problems Operating the Machine The following chart give s explanations of common proble ms and messages. If other messages appear, foll ow the instructions displayed. Important ❒ Check the contact address and Serial No . of Machine shown in the call service message ( L ), and then con[...]

When the Machine Does Not Operate As wanted 10 1 “ Memory is full. Do you want to store scanned file? ” appears. The scanned originals ex- ceed the number of sheets/pages that can be stored in the hard disk. •P r e s s [ Store File ] to store pages that have been scanned. Delete unneces- sary files with [ Delete File ] . •P r e s s [ No ] i[...]

When You Have Problems Operating the Machine 11 1 Misfeeds occur frequently. The tray's side fences may not be locked. • Remove the paper. See p.103 “Re- moving Jammed Paper”. • Check the side fences are locked. See p.83 “Changing the Paper Size”. Misfeeds occur frequently. The tray's end fence may not be set p roperly. • Re[...]

When the Machine Does Not Operate As wanted 12 1 ❖ Document Server Problem Cause Solution “ Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file? ” appears. The number of scanned pages exceeds the capaci- ty per file o f the Docu- ment Server. To store scanned pages as a file, press [ Store File ] . Scanned[...]

When You Have Problems Operating the Machine 13 1 Note ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommend ed paper. See “Copy Paper”, About This Machine. ❒ Using curled paper often causes misfee ds, soiled paper edges, or slipped po- sitions while performing staple or st ack [...]

When the Machine Does Not Operate As wanted 14 1 When a Job is Not Performed If you cannot execute a function, it may b e that the machine is being held up by another function. If you cannot exec ute a function, te rmin ate any other functions curre ntly active, and then try executing the function again. In certain cases, you can carry out an- othe[...]

When a Job is Not Performed 15 1 Mode afte r you select Copy Interrupt Copying Facsimile P rinter Scanner TWAIN Document Server DeskTopBinder Web Document Server Mode befor e you s elec t Transmission O peration/M anual Recep tion Operati on Transmission Reception Data Reception Print Operations for Copying Stapling Sort Operations for Copying Copy[...]

When the Machine Does Not Operate As wanted 16 1 Facsimile Transmission Memory Transmission * 3 * 3 * 3 * 7 → Immediate Transmission ××××××× * 3 × * 3 * 2 ×××× → Reception Memory Re- ception * 3 * 3 * 3 * 7 Printing Re- ceived Data * 7 * 7 × Printer Data Reception →→→ Print Printing →→ Stapling → * 5 →→ * 4 * 4 * 4 [...]

When a Job is Not Performed 17 1 TWAIN Scanning ×××××××× × ××××× Document Server Operations for Docu- ment Server ××× Scanning a Document to Store in Doc- ument Server ×× × × * 2 ×××× Printing from Document Server * 4 * 6 * 6 * 6 DeskTo pBinder Printing from Document Server * 4 Sending a Facsimile from Docu- ment Server →[...]

When the Machine Does Not Operate As wanted 18 1 *1 Simultaneous operations are only possible after the pre ceding job documents are all scanned and [ New Job ] key appears. *2 You can scan a document after the pr eceding job documents are all scanned. *3 Operation is possible when extra lines are adde d. *4 During stapling, printing automati cally[...]

19 2. Troubleshooting When Using the Copy Function This chapter expl ains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If ot her messages appear, follow the instructions they contain. Important ❒ For messages that are not listed here, see p.9 ?[...]

Troubleshooting When Using the Copy Function 20 2 Cannot punch this paper size. The Punch function can- not be used with paper size selected. The following paper sizes are available for Punch mode: • 2 holes: A3 L , B4 L , A4 KL , B5 KL , A5 KL , 11” × 17” L , Legal(8 1 / 2 ” × 14”) L , 8 1 / 4 ” × 14” L , Letter(8 1 / 2 ” × 11?[...]

When a Message Appears 21 2 File being stored exceeded max. number of pages per file. Copying will be stopped. The scanned originals have too many pages to store as one document. Press [ Exit ] , and then store again with an appropriate number of pages. Magazine or Book- let mode is not available due to mixed image mode. You selected the Maga- zine[...]

Troubleshooting When Using the Copy Function 22 2 Reference p.9 “When You Have Problems Operating the Machine” Please wait. The dest ination li st is be- ing updated from the network using SmartDe- viceMonitor for Admin. Depending on th e num- ber of destinat ions to be updated, there may be some delay before you can resume operati on. Operatio[...]

When You Cannot Make Clear Copies 23 2 When You Cannot Make Clear Copies This section ex plains likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. Adjust the image density. See “Adjust- ing Copy Image Density”, Copy/Docu- ment Server Reference. Copies appear dirty. [...]

Troubleshooting When Using the Copy Function 24 2 Images appear only par- tially colored. The paper is damp. Use paper that has been stored in the recommended temperature and hu- midity condition. See “Copy Paper”, About This Machine. Colored lines appear. The exposure glass or scanning glass is dirty. Clean them. See p.122 “Maintaining Your [...]

When You Cannot Make Copies As Wanted 25 2 When You Cannot Make Copies As Wanted This section ex plains likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded exceeds the capac- ity of the machine. Load paper only as high as the upper limit markings on the [...]

Troubleshooting When Using the Copy Function 26 2 ❖ Edit Copies are not staple d. The number of copies ex- ceeds the capacity of the stapler. Check the stapler capacity. See “Sup- plementary Informations”, Copy/Doc- ument Server Reference. Copies are not stapled. Copy paper is curled. Turn the copy paper over in the tray. Staples are wrongly [...]

When You Cannot Make Copies As Wanted 27 2 ❖ Stamp ❖ Combine In Margin Adjustment mode, parts of the origi- nal image are not copied. You set a wide erased margin. Set a narrower margin with User Tools. You can set the width between 0 - 30 mm (0” - 1.2”). See “Front Margin: Left/Right”, “Back Margin: Left/Right”, “Front Margin: To[...]

Troubleshooting When Using the Copy Function 28 2 ❖ Duplex Problem Cause Solution Cannot print in duplex mode. You have loaded paper on the bypass tray. Remove paper loaded on the bypass tray. Load paper in another tray. Cannot print in duplex mode. You have loaded paper exceeding 169 g/m 2 . Change the paper. Cannot print in duplex mode. You hav[...]

When You Cannot Make Copies As Wanted 29 2 When Memory is Full T h i s s e c t i o n e x p l a i n s l i k e l y c a u s e s o f and possible solutions for problems related to full memory. Note ❒ If you set [ Memory Full Auto Scan Restart ] in User Tools to [ On ] , even if the mem- ory becomes full, the memory overflow message will not be displa[...]

Troubleshooting When Using the Copy Function 30 2[...]

31 3. Troubleshooting When Using the Facsimile Function This chapter expl ains likely causes of and possible solutions for facsimile func- tion problems. Adjusting the Volume The following descr ibes how to adjust the volume. You can change the volume of the follo wing sounds that the machine makes. ❖ On Hook Mode Heard when the [ On Hook ] is pr[...]

Troubleshooting When Using the Facsimile Function 32 3 C Check that [ General Settings ] screen appears. D Press [ Adjust Sound Volume ] . E Press [ Lower ] or [ Louder ] to adjust the volume, and then press [ OK ] . F Press the { User Tools / Counter } key. The standby display appears. Note ❒ You can adjust the On Hook volume when you press the [...]

When a Message Appears 33 3 When a Message Appears This section explains the machine's main messages. If ot her messages appear, follow their instructions. Message Cause Solution Put original back, check it and press the Start key. Original jammed during Memory Transmission. Place originals that have not been scanned on the exposure glass or A[...]

Troubleshooting When Using the Facsimile Function 34 3 Updating the des- tination list... Please wait. Specified desti- nation(s) or sender's name has been cleared. The destination list is being updated from the network using SmartDe- viceMonitor for Admin or Web Image Monitor. Depending on the num- ber of destinations to be updated, there may[...]

When a Message Appears 35 3 Exceeded time limit for LDAP server search. Check the server status. A network error has oc- curred and connection has failed. Try the operation once more. If the mes- sage is still shown, the network may be crowded. Check the information of [ System Settings ] . See “System Settings”, General Settings Guide. The spe[...]

Troubleshooting When Using the Facsimile Function 36 3 Check whether there are any network problems. { 13-10 } The alias telephone num- ber you entered is al- ready registered on the gatekeeper by another device. • Check the alias telephone number is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help. • Cons[...]

When a Message Appears 37 3 Check whether there are any network problems. { 14-09 } E-mail transmission was refused by SMTP authen- tication, POP before SMTP authenticatio n or login authentication of the computer in which the folder for transfer is specified. • Check that the m achine e-mail ad- dress is correctly programmed from File Transfer u[...]

Troubleshooting When Using the Facsimile Function 38 3 Check whether there are any network problems. { 15-03 } No machine e-mail ad- dress is programmed. • Check that the m achine e-mail ad- dress is correctly programmed us- ing File Transfer under System Settings. See “File Transfer”, Gener- al Settings Guide. You can also use the Web Image [...]

When a Message Appears 39 3 Note ❒ If the “ Check whether there are any network problems. ” message ap- pears, the machine is not correctly conn ected to the network or the settings of the machine are not correct. If you do not need to connect t o a network, you can specify the setting so this mess age is not displayed, and then the { Facsim-[...]

Troubleshooting When Using the Facsimile Function 40 3 When You Cannot Send or Receive Fax Messages as Wanted This section explains likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception ❖ Transmission Problem Cause Solution Both transmission and re- ceiving are impossible. The modular [...]

When You Cannot Send or Receive Fax Messages as Wanted 41 3 ❖ Reception ❖ Printing To cancel a Memory Transmission. - If the original is being sent or if it is in standby, press the { Clear/Stop } key or [ Check / Stop Transmission File ] . See “Canceling a Transmission”, Facsimile Reference. To cancel an Immediate Transmission. -P r e s s [...]

Troubleshooting When Using the Facsimile Function 42 3 Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and hu- midity condition. See “Copy Paper”, About This Machine. Misfeeds occur frequently. The paper is too thick or too thin. Use recommended paper. See “Copy Paper”, About This [...]

When You Cannot Send or Receive Fax Messages as Wanted 43 3 ❖ Others When Memory is Full T h i s s e c t i o n e x p l a i n s l i k e l y c a u s e s o f and possible solutions for problems related to full memory. Problem Cause Solution All fax documents stor ed in memory have been lost. Those documents include ones stored through Mem- ory Trans[...]

Troubleshooting When Using the Facsimile Function 44 3 If an Error Report is Printed A n E r r o r R e p o r t i s p r i n t e d i f a d o c u m e n t c a n n o t b e s u c c e s s f u l l y s e n t o r r e c e i v e d . Possible causes include a problem with the machine or noise on the tele phone line. If an error occurs during tra nsmission, rese[...]

Turning Off the Main Power / In the Event of Power Failure 45 3 Turning Off the Main Power / In the Event of Power Failure This section explains the machine status when t he power is turned off or i f the power fails. R CAUTION: Important ❒ Do not turn off the main power switch while the power indicator is li t or blinking. If you do, the hard di[...]

Troubleshooting When Using the Facsimile Function 46 3 When an Error Occurs Using Internet Fax This section explains reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notificati on to the sender when it is unable to successfully receive a particular e-mail messa ge. A “cc” o[...]

47 4. Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems. When a Message Appears during Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver. The following descr ibes operations when a messa[...]

Troubleshooting When Using the Printer Function 48 4 Windows 2000 This section explains the procedure under Windows 2000. A On the [ Start ] menu, point to [ Settings ] , and then click [ Printers ] . B Double-click the Add Printer icon. C Follow the instructions in Add Print er Wizard. If the CD-R OM drive is D, the sour ce files of th e printer d[...]

When a Message Appears during Installation of the Printer Driver 49 4 Windows NT 4.0 This section explain s the procedure un der Windows NT 4.0. A On the [ Start ] menu, point to [ Settings ] , and then click [ Printers ] . B Double-click the Add Printer icon. C Follow the instructions in Add Print er Wizard. If the CD-R OM drive is D, the sour ce [...]

Troubleshooting When Using the Printer Function 50 4 If USB Connection Fails This section e xplains how to troubleshoot a pr oblem relat ed to USB connection . Problem Cause Solution The machine is not auto- matically recognized. The USB cable is not con- nected properly. Turn off the power of the m achine, re- connect the USB cable, and then turn [...]

When a Message Appears 51 4 When a Message Appears This section describes the principal mess ages that appear on the pan el display. If a message not described here appears, act according to the message . Reference Before turning the main power off, see “Turning On/Off the Power”, About This Machine. Status Messages This section descr ibes the [...]

Troubleshooting When Using the Printer Function 52 4 Alert Messages This section describes the machine Alert messages. Message Cause Solution Cannot connect with the wireless card. Turn the main power switch off, then check the card. / Problems with the wireless card. / Problems with the wireless board. • IEEE 802.11b interface unit was not inser[...]

When a Message Appears 53 4 Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error lo g on th e control panel. A Press the { Printer } key to display the printer screen. B Press [ Error Log ] . An error log list appears. Note ❒ The most recent 30 errors are stored in the [...]

Troubleshooting When Using the Printer Function 54 4 When You Cannot Print Use the following procedur es if printing does not start even after performing [ Print ] . Problem Cause Solution Printing does not start. The power is of f. Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. Printing do[...]

When You Cannot Print 55 4 If the printing does not start, consu lt your service representative. Printing does not start. If the mac hine is operat- ing in an extended wire- less LAN, the receiver's MAC address may be preventing communica- tion with the access point. Check access point settings when in the infrastructure mode. Depending on the[...]

Troubleshooting When Using the Printer Function 56 4 ❖ When the machine is connected to the computer using the interface cable The following shows how to check the pr int port when the data-in lamp does not light up or blink. Check if the pr int port settin g is correct. When it is connecte d using a paralle l interface, connect it to LPT1 or LPT[...]

Other Printing Problems 57 4 Other Printing Problems This section explains likely causes of and possible solutions for problems that can occur when printi ng from a computer. Problem Cause Solution Print is smudges. Settings for thick pa- per have not been made when printing on thick paper in the bypass tray. • PCL 5c/6 and PostScript 3 Select [ [...]

Troubleshooting When Using the Printer Function 58 4 Images are printed at slant. The tray's side fences might not be locked. Check the side fences are locked. Se e p.83 “Changing the Paper Size”. Print is slanted. The paper is feeding in at a slant. Load the paper correctl y. See p .79 “Loading paper”. Misfeeds occur frequently. The n[...]

Other Printing Problems 59 4 There is considerable delay between the print start instruction and actual printing. Processing time de- pends on data vol- ume. High volume data, such as graph- ics-heavy documents, take longer to process. If the data-in lamp is blinking, data has been received by the printer. Wait for a moment. Making the following se[...]

Troubleshooting When Using the Printer Function 60 4 Page layout is not as expected. Print areas differ de- pending on machine used. Information that fits on a single page on one machine may not fit on a single page of another ma- chine. Adjust the [ Printable area: ] setting in the [ Printer Configuration... ] d i a l o g b o x o n t h e [ Print S[...]

Other Printing Problems 61 4 When using W indows 95 / 98 / Me / 2000 / XP, Windows Server 2003, or Windows NT 4.0, combined prin ting or booklet printing does not come out as expected . The correct applica- tion or printer d river settings are not made. Make sure the application's paper size and ori- entation settings match thos e of the print[...]

Troubleshooting When Using the Printer Function 62 4 If the problem cann ot be solved, cont act your service representative. PDF files do not print out/cannot perform [ PDF Direct Print ] . PDF files are pass- word-protected. To print password-protected PDF files, enter the password in the [ PDF Menu ] or on Web Im- age Monitor. • For details abo[...]

When PictBridge Printing Does Not Work 63 4 When PictBridge Printing Does Not Work This section explains likely ca uses and po ssible solutions for problems that can occur when PictBr idge printing. Problem Cause Solution PictBridge is not avail- able. There is a problem with the USB connection or the PictBridge settings. Use the following procedur[...]

Troubleshooting When Using the Printer Function 64 4[...]

65 5. Troubleshooting When Using the Scanner Function This chapter ex plains likely causes of an d possible solutions for scanner function problems. When Scanning is Not Done as Expected This section ex plains causes and re medies when scan results are not as expected. Problem Cause Solution The scanned image is dirty. The exposure glas s or auto d[...]

Troubleshooting When Using the Scanner Function 66 5 When You Cannot Send Scanned Files The following sections explain likely caus es of and solutions for Network Delivery and E-mail Sending-related problems. When Stored Files Cannot be Accessed This section explains likely causes of an d possible solutions for job access-related problems. When You[...]

When You Cannot Send Scanned Files 67 5 When Stored Files Cannot be Edited This section explains likely causes of an d possible solutions for the TWAIN driver failing to operate. When the Network Delivery Function Cannot be Used This section explains likely causes of and possible solutions for the Network Delivery function failing to operate. Opera[...]

Troubleshooting When Using the Scanner Function 68 5 When a Message is Displayed This section explains likely causes of and possible solutions for error messages that may appear on the machine's cont rol panel. When a Message is Displaye d on the Control Panel This section explains causes and remedies if an error message appears on the display[...]

When a Message is Displayed 69 5 Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files. The number of files ex- ceeded the maximum number possible. Reduce the numbe r of files and send them again. Cannot detect original size. Place original again, then press the Start key. You have loaded paper of[...]

Troubleshooting When Using the Scanner Function 70 5 Cannot find the specified path. Please check the settings. The destination comput- er name or folder name is invalid. Check whether the computer name and the folder name for the destination are correct. Exceeded max. num- ber of alphanumer- ic characters for the path. The maximum number of specif[...]

When a Message is Displayed 71 5 Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status]. The correct Network set- tings are not made. • Check the network settings of the client computer. • Check that components such as the LAN cable are connected properly. • Check[...]

Troubleshooting When Using the Scanner Function 72 5 Output buffer is full. Sending the data has been cancelled. Please try again later. Too many jobs are in standby state, and send- ing was cancelled. Retry sending after sending jobs in standby state completes. Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 fil[...]

When a Message is Displayed 73 5 The entered path is not correct. Please re-enter. The entered path format is incorrect. Confirm the destination computer and the path, and then enter it again. Captured file ex- ceeded max. num- ber of pages per file. Cannot send the scanned data. The maximum number of pages per file has been exceeded. Reduce the nu[...]

Troubleshooting When Using the Scanner Function 74 5 Exceeded max. data capacity.C heck the scanni ng reso- lution, then reset original(s ). The scanned original ex- ceeded maximum data capacity. Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See “Relationship betwee[...]

When a Message is Displayed 75 5 When a Message is Displaye d on the Client Computer This section expl ains likely caus es of and possible solutions for the main error messages displayed on the client co mputer when using the TWAIN driver. Important ❒ If a message not described here appears, act according to the messag e. For information about ho[...]

Troubleshooting When Using the Scanner Function 76 5 Scanner is not available on the specified device. The TWAIN scanner function cannot be used on this machine. Contact your service representative. Scanner is not available. Check the scanner con- nection status. • The machine's main power switch is off. • The machine is not connected to t[...]

When a Message is Displayed 77 5 Insufficient mem- ory. Reduce the scanning area. Scanner memory is insuf- ficient. • Reset the scan size. • Lower the resolution. • Set with no compression. See TWAIN Driver help. The problem may be d ue to the follow- ing cause: • “The Relationship between the Res- olution and the Scanning Area” chart i[...]

Troubleshooting When Using the Scanner Function 78 5 Scanner is in use for other func - tion. Please wait. A function of the machine other than the scanner function is being used such as the copier function. Wait for a whil e and reconne ct. Insufficient mem- ory. Close all other applica- tions, then re- start scanning. Memory is insufficient. • [...]

79 6. Adding paper, Toner and Staples This chapter explains troubl eshooting proc edures that are appl icable to all the machine's functions. Loading paper This section explains what to do wh en paper runs out and needs reloading. R CAUTION: Tray 1 and LCT use Letter- sized paper (8 1 / 2 ” × 11” K ) exclusively. Load only Letter- sized p[...]

Adding paper, Toner and Staples 80 6 Loading Paper into the Paper Trays The following procedure explains loading paper (in paper tray 2 as an example). Important ❒ Tray 1 uses only Letter- sized paper (8 1 / 2 ” × 11” K ) . I f y o u w a n t t o l o a d A 4 K , contact your ser vice represen tative. ❒ The position of the side and end fence[...]

Loading paper 81 6 Loading Paper into the La rge Capacity Tray (LCT) The following procedure explains loadin g paper into the large capacity tray (LCT). Important ❒ LCT (optional) uses Letter- sized paper (8 1 / 2 ” × 11” K ) exclusively. Only load 8 1 / 2 ” × 11” K pa per . If y ou wa nt t o l oad A4 K , contact your service representa[...]

Adding paper, Toner and Staples 82 6 Orientation-Fixed Pape r or Two-Sided Paper The following explains loading paper whose orientation and print side is speci- fied (letterhead paper). Orientation-fixed (top to bo ttom) or tw o-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how t[...]

Changing the Paper Size 83 6 Changing the Paper Size This section ex plains how to change a paper size. Procedures for changing the paper size differ depend ing on the tray (tray 1 or other optional paper tray units). Make sure you are following the appropriate procedure before you begin. Note ❒ Be sure to select the paper size with Us er Tools. [...]

Adding paper, Toner and Staples 84 6 Changing the Paper Si ze in the Paper Tray The following pro cedure explains how to change a paper size in the paper tray. Important ❒ Do not stack pap er over the limit mark . ❒ Check the top of the paper is aligned to the right side. A Check that paper in the paper tray is not being used for copying, and t[...]

Changing the Paper Size 85 6 E Slide the end fence until it is aligned with the size of paper to you want to load. F Square the paper and load it print side up. G Re-lock the side fences again. H Carefully slide the paper tray fully in. I Check the size on the display. Note ❒ If there is space between the side fence and paper, bring the side fenc[...]

Adding paper, Toner and Staples 86 6 Changing to a Size That is Not Automatically Detected If you load a paper size that is not sele cted automatically, you need to specify the paper size with the control panel. Important ❒ Following paper sizes that are not selected automatically. • Tray 2, Option al paper feed unit (Tray 3, 4): A3 L , B4 L , [...]

Changing the Paper Size 87 6 C Press [ Tray Paper Settings ] tab. D Select the tray for which you wa nt to change the paper settings. Press either of [ Tray Paper Size: Tray 2 ] to [ Tray Paper Size: Tray 4 ] . E Select the loaded paper size and feed direction, and then press [ OK ] . The set paper size and feed direction is displayed.[...]

Adding paper, Toner and Staples 88 6 F Press the { User Tools / Counter } key. The initial display is shown. Note ❒ If you want to print on paper that is selected auto mati cally after printing on a paper size that is not selected auto matically, you must return the set- ting to “Auto Detect”. Reload the pa per, select “Auto Detect” in st[...]

Adding Toner 89 6 Adding Toner This section expla ins adding and storin g toner. R WARNING: R CAUTION: R CAUTION: R CAUTION: R CAUTION: R CAUTION: R CAUTION: R CAUTION: • Do not incinerate used toner or t oner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations[...]

Adding paper, Toner and Staples 90 6 Important ❒ Fault may occur if you use toner other than th e recommended type. ❒ When adding toner, do not turn off the operat ion switch. If you do, sett ings will be lost. ❒ Always add toner when th e machine instructs you. ❒ When a message “ D Add Toner ” is shown on the display, replace the appli[...]

Adding Toner 91 6 When Toner Remains Toner can remain inside the tone r cartridg e in certain environments. If this hap- pens, set the toner cartridge again. To ner will be supplied automati cally, and you can then continue to use it. Sending Faxes or Sc anned Documents When Toner Has Run Out When the machine has run ou t of toner, the indicator on[...]

Adding paper, Toner and Staples 92 6 Maintenance This section explains how to adjust the color registration and gradation by spec- ifying the set tings in [ Maintenance ] . Adjusting the Color Registration When the machine is moved, the Fusing Un it is replaced, or after printing re- peatedly for some time, regi stration shifting might occur. By pe[...]

Maintenance 93 6 C Press [ Color Registration ] . D Press [ OK ] . Auto color registration takes about fift y seconds. When it is completed, the display returns to the co lor registration me nu. E When you have made all the settings, press the { User Tools / Counter } key. The initial display is shown.[...]

Adding paper, Toner and Staples 94 6 Auto Color Calibration If a certain color is strong or the color of the copy differs from the original, adjust the yellow, magenta, cyan and black ba lance. Note ❒ If “ D Add Toner” is shown on the display panel, the test pat tern cannot be printed. A Press the { User Tools / Counter } key. B Press [ Maint[...]

Maintenance 95 6 C Press [ Auto Color Calibration ] . D Press [ Start ] . E Press [ Start Printing ] and a test pattern will be printed. F Place the test pattern on the exposure glass and press [ Start Scanning ] . The image will be corrected after “ Scanning...Please wait ” disappears.[...]

Adding paper, Toner and Staples 96 6 Note ❒ When performing the auto color calibration from the copy function, press [ Start ] under Copier Function. When perf orming from the printer function, press [ Start ] under Printer Function. ❒ The test pattern will not be read if it is set in the ADF. ❒ When performing the auto color calibration from[...]

Maintenance 97 6 Returning to the Previous Setting “Previous Setting” means to return to the previous status before any changes. A Press [ Previous Setting ] . B Press [ Yes ] . The settings return to t he previous contents. Note ❒ When returning the auto color calibration of th e copy function , press [ Pre- vious Setting ] of the Copier Fun[...]

Adding paper, Toner and Staples 98 6 Adding Staples This section ex plains what to do when staples need replacing . R CAUTION: Important ❒ Stapling failures or jams may occur if you use a staple cartridge other than that recommended. Refill the stapler according to the finish er type. (Check the type if you are un- sure.) For details about type o[...]

Adding Staples 99 6 Finisher SR3030 and Bo oklet Finisher SR3020 The following procedure explains how to add staples to the Finisher SR3030 and Booklet Finisher SR3020. Note ❒ If you cannot pull out t he upper unit, th ere are sta p les remaining inside the cartridge. Use all the staples, do not add more. AQE003S[...]

Adding paper, Toner and Staples 100 6 Booklet Finisher SR 3020 (Saddle Stitch) The following procedure explains how to add staples to the Booklet Finisher SR3020. Note ❒ If you cannot pull out t he upper unit, th ere are sta p les remaining inside the cartridge. Use all the staples, do not add more. AQE004S[...]

Replacing the Stamp Cartridge 101 6 Replacing the Stamp Cartridge If the transmission stamp become s faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Do not add ink to the cartridge by y ourself. Neglecting this can cause ink leakage. ❒ Be sure not to dirty your fi ngers with ink fr[...]

Adding paper, Toner and Staples 102 6 D Pull out the old stamp cartridge. E Insert the new stamp cartridge. Push in the cartridge until the me tal parts are no lo nger visible. F Close cover P3, P2, and the ADF cover. AQD035S AQD036S[...]

103 7. Clearing Misfeeds This chapter explains what to do wh en paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R CAUTION: R CAUTION: Important ❒ When clearing misfeeds, do not turn o ff the operation switch. If you do, your copy settings will be lost. ❒ To prevent misfeeds, do not leave any torn scraps of p[...]

Clearing Misfeeds 104 7 Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the proce- dures stated on the sticker on th e rear of main unit fr ont cover. A misfeed has occurred in the place correspond ing to the letter dis played on the control panel. A Press the key of the section from where you want to remov[...]

Removing Jammed Paper 105 7 C When all jammed paper are removed, restore the machine to the original state. Note ❒ More than one misfeed may be indicate d. When this happens, ch eck all the areas indicated. Removing Jammed Paper The following procedure e xplains how to remove jammed pa per. Important ❒ The internal parts of th e machine may be [...]

Clearing Misfeeds 106 7 • When C is lit • When D is lit AQE01 1S AQE012S[...]

Removing Jammed Paper 107 7 • When P is lit (when ADF is installed) • When R is lit (when SR790 is installed) AQE013S AQE014S[...]

Clearing Misfeeds 108 7 • When R1 - R8 is lit (when Finisher SR3030 is i nstalled) AQE015S[...]

Removing Jammed Paper 109 7 • When R1 - R12 is lit (when Book let Finisher SR3020 is installed) AQE016S[...]

Clearing Misfeeds 110 7 • When Y is lit (when Wide Large Capacity Tray is installed) • When Z1 is lit Note ❒ Inside the finisher, or inside the front cover, ther e is a sticker explaining how to remove misfed paper. ❒ If a detailed removal instr uction appears on the right of th e screen, follow it. ❒ You can also use th e procedure indic[...]

Removing Jammed Staples 111 7 Removing Jammed Staples This section explains how to remo ve jammed staples. R CAUTION: Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, stapl es will not be ejected the first few times you try to use[...]

Clearing Misfeeds 112 7 Finisher SR3030 and Bo oklet Finisher SR3020 The following procedure explains how to remove jammed staples from the Fin- isher SR3030 and Booklet Finisher SR30 20. AQE007S[...]

Removing Jammed Staples 113 7 Booklet Finisher SR 3020 (Saddle Stitch) The following procedure explains how to remove jammed staples from the Booklet Finisher SR3020. ANS062S[...]

Clearing Misfeeds 114 7 Removing Punch Waste This section ex plains ho w to remove punch wa ste. Note ❒ While “ Hole Punch Receptacle is full. ” is displayed, you cannot use the Punch function. Finisher SR3030 and Bo oklet Finisher SR3020 The following procedure explains how to remove punch wastes from the Finish- er SR3030 and Booklet Finish[...]

Removing Punch Waste 115 7 C Reinstall the punch waste box. D Close the finisher front cover. “ Hole Punch Receptacle is full. ” disappears. Note ❒ If you do not reinstall the punch wast e box in Step C , the “ Hole Punch Re- ceptacle is full. ” message co ntinues to be displayed. ❒ If the message is still displaye d, reinstall the pu n[...]

Clearing Misfeeds 116 7[...]

117 8. Remarks This chapter describes how to maintain and o perate the machine. Where to Put Your Machine This section provides precauti ons for installation, moveme nt and disposal. Machine Environment Choose your machine' s location carefully. Environmental conditions grea tly affect its pe rformance. Optimum environmental conditions The fol[...]

Remarks 118 8 Environments to avoid • Locations exposed to dire ct sunlight or other sour ces of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature ch anges can cause condensation to form inside the machine.) • Locations close to machin es gener[...]

Where to Put Your Machine 119 8 Moving The following describe s precauti ons when moving the machine. R CAUTION: R CAUTION: R CAUTION: Important ❒ Be careful when moving the machin e. Take the following precautions: • Turn off the main powe r. • Unplug the power cord from the wall outlet. When you pull out the plug from the socket, grip the p[...]

Remarks 120 8 Power Connection The following explains po wer supply. R WARNING: R WARNING: R WARNING: R CAUTION: R CAUTION: • Make sure the plug is inserted firmly in the wall outlet. • Voltage must not fluctuate by more than 10%. • The wall outlet shall be installed near the machine and shall be easily accessible. • The supplied power cord[...]

Where to Put Your Machine 121 8 Access to the Machine Place the machine near the power source , provi ding the clearance areas shown. 1. Rear: 10 cm (4”) or more 2. Right: 55 cm (22”) or more 3. Front: 75 cm (29.6”) or more 4. Left: 10 cm (4”) or more Note ❒ For the requir ed space when options are installe d, contact your service repre- [...]

Remarks 122 8 Maintaining Your Machine If the exposure glass, exposure glass cover, o r A D F b e l t i s d i r t y , c o p y c l a r i t y m a y be reduced. Clean the se parts if they are dirty . Important ❒ Do not use chemica l cleaners or orga ni c solvents, such as thinner or benzene. If such substances get inside the machin e or melt plastic[...]

Maintaining Your Machine 123 8 Cleaning the Exposure Glass Cover The following procedure explai ns how to clean the exposure glass cover. Cleaning the Auto Document Feeder The following procedure explains how to clean the ADF. Clean 1 and 2. 1 2 AMJ031S[...]

Remarks 124 8 Cleaning the Dustproof Glass The dustproof glass may require cleaning if white lines appear on the print side of the document. Important ❒ Do not insert the brush forcefully , or the machine might be damaged. Note ❒ Insert the cleaning stic k so that its rubber surface is pointing down. AQE031S[...]

125 INDEX A Access to the Machine , 121 Adding Paper , 79 Staples , 98 Toner , 89 Adding Staples Booklet Finisher SR3020 , 99 , 100 Finisher SR3030 , 99 Finisher SR790 , 98 Adjusting the Color Registration , 92 Adjusting the Volume , 31 Alert Messages , 52 Auto Color Calibration , 94 Auto Document Feeder (ADF) , 123 B Booklet Finisher SR3020 , 99 ,[...]

126 EN USA B222-7757 M Machine Address Info , 5 Machine environment , 117 Maintaining Your Machine , 122 Maintenance , 92 Maintenance Info , 5 Manuals for This Machine , i Memory is Full , 29 Moving , 119 Multi-accessing , 14 N Names of Major Options , 2 Network Delivery Function Cannot be Used , 67 O Operations are Not Possible When Messages Appea[...]

In accordance with IEC 60417, this machine uses the fol lowing symbols for the main power switch: a means POWER ON. b means POWER OFF. c means STAND BY. Copyright © 2006[...]

Operating Instructions Troubleshooting Type for C3535/DSc5 35/LD435c/Aficio MP 3500 Type for C4540/DSc5 45/LD445c/Aficio MP 4500 Type for C4540g/DSc545g /Aficio MP C4500G EN USA B222-7757[...]