Mitel 3300 ICP manual

USER GUIDE (3300 ICP)[...]

NOTICE The information contained in this do cument is believed to be accurate in all respects but is not warran ted by Mitel Network s Corporation ( MITEL®). The informa tion is subject to change without notice and should not be constru ed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and su[...]

About Your Phone TABLE OF CONTENTS ABOUT YOUR PHONE ............................................................................................. 5 Elements of Your Phone ...................................................................................................... 6 Ring/Message Indicator....................................................[...]

Display the Tel ephony Toolbar .................................................................................................. ... 20 Hide the Telephony Toolbar ..................................................................................................... ..... 20 Elements of Your Integrated Office Navigator Telephony Toolbar ............[...]

About Your Phone CALL HAND LING ................................................................................................... 40 Hold ........................................................................................................................... ........ 40 Mute .....................................................................[...]

Direct Paging – Handsfre e Answerback Disabled ........................................................................ 53 Record a Call .................................................................................................................. ... 54 Release .................................................................................[...]

About Your Phone About Your Phone Mitel 3300® Integrated Communications Platform The Mitel Navigator is a full-feature, dual port, dual mode telephone that provides voice communication over an IP network. It feature s a back-lit liquid crystal display (LCD) screen, three softkeys for display-assisted acce ss to features, on-hook dial ing and off-h[...]

Figure 1: Navigator Elements of Your Phone Each element is numbere d according to the call -outs (e.g.  ) in Figure 1 on page 6 . Element Function  Volume and Contrast Controls ( UP ) and ( DOWN ) arrow keys control display contrast and volum e leve ls for the ringer, handset, and handsfree speak ers . Arrows keys also allow you to change cha[...]

About Your Phone on your PC screen. Your Prime Line key is the first Personal Key (counting from right to left) on Page 1 of the Task Bar. See Personal Feature Keys on page 31 for more deta ils on key programming.  Keypad Used for dialing.  Speakers Transmits audio during a H andsfree call or while you are l istening to music.  Handset Use[...]

Ring/Message Indicator When the light is… it indicates that… Flashing rapidly Your phone is ringing Flashing slowly A Message or Callback Message is waiting at your phone On solid Your phone is ringing another pho ne Off Your phone is idle, or you are on a call Accessories for Your Phone Important Note for Headset Users Mitel recommends Plantro[...]

About Your Phone To play music from your PC on your Navigator Ha nd sfree speakers: • Plug the Navigator audio cable into the appropriate port on your P C. For more detailed information on conn e cting PC accessories to the Navigator, refer to the Navigator Installation Guide shipped with the phon e. About Feature Access Codes To use some feature[...]

About the Navigator Task Bar Use the Navigator Task Bar to make calls and invoke features. You can prog ra m Task Bar Personal Keys to Speed Dial your contacts, laun ch P C applications, open PC documents li ke a Microsoft® Word document, or navigate to a URL di rectly u sing your browser. Note: To install and conn ect to the Navigator Task Bar ap[...]

About the Navigator Task Bar Bar. Your Prime Line key is the first Personal Key (counting from right to left) on Button Page 1 of the Task Bar. Line 2 is usually the second Personal Key on Button Page 1 of the Task Bar (counting from right to left). All other line appearances may be programmed to any k ey. The left-most Personal Key is al ways the [...]

Hide the Navigator Task Bar To hide the Task Bar, do one of the following: • Click on the Task Bar to hide the Task Bar but leave it accessible via your Windows tool bar. • Click on the Task Bar to hide the Task Bar and remove it from the Windows tool bar. • Click the button to access Main Menu, then select Hide . • Right-click the Task Bar[...]

About the Navigator Task Bar • Restore – restores the Task Ba r when it is hidden. Enable d only when the Ta sk Bar is hidden or minimized. • About – displays detailed information about the Navig ator application. • Hide – hides the Task Bar. Enabled only when the Task Bar is visible on your PC screen or Windows tool bar. • Exit – c[...]

• Display Navigator Keys Help legend. Your administrator may also program Personal Keys a s line ap pea rances. You can also delete key programming or copy an d pa ste programmed information from on e Personal Key to another. Note: The left-most Personal Key is always your Button Page # key. Your Prime Line key is always the first Personal Key (c[...]

About the Navigator Task Bar You can program the features listed in Table 1 to the Personal Keys on the Task Bar. Table 1: Programmable Features for Task Bar Keys Key Function Default Key Label Account Code Non Verified A. Non Verified Account Code Verified Accnt Verified ACD ACD Advisory Message Advisory Msg Auto Answer Auto Answer Call Back Call [...]

4. Select the desired feature from the Select a telepho ne feature… drop-down menu (for example, Do Not Disturb). 5. Enter the required information in the fields provided. 6. Click Save . Note: You can program a n y number of telephony Feature Task Ba r keys, but you can not program the same Feature key more than once on the same Button Page. For[...]

About the Navigator Task Bar 5. Type the desired label for the key in the Label field. Note : If you do not enter a label, the Label field displays the name of the URL. 6. Click Save . Tip: To ensure that the Open URL feature key launches in a new wind ow (instead of launching in an already open win dow), you ma y need to configure your Internet br[...]

1. Right-click the Task Bar key. 2. Select Edit… 3. Select the desired feature from the Feature menu. 4. Type the new label for the key in the Label field. Note : You must enter a new label when cha nging Task Bar key programming. If you do not enter a new label, the Label field displays the lab el that applie d to the previous programmed key. 5.[...]

About the Integrated Office Navigator About the Integrated Office Navigator The Integrated Office Navigator (ION) e nhan ces the use of telephony feature s in the office environment by providing quick and ea sy ac cess to them from the computer desktop. Integrated Office Navigator also allows automation of telephony, instant messaging, and multimed[...]

• Press the first Programmable Key (PK1) and verify it displays the phone’s IP address and NTB Enabled • Start up the Integrated Office Navigator • When the NTB starts, a Find Phone dialog will appear. Enter the phone’s IP ad dress and leave the password blank. Click Save . • The Integrated Office Navigator will now connect to the phone[...]

About the Integrated Office Navigator • The smaller portion will cause a pop-u p menu to appear sho wing all options available. Right-click on either portion of the button to cause the pop-up menu to appear. • Microphone Mute – Mutes the navigator microphone while on a call • Speed Dials – Lists programmed Speed Di al buttons (Pro grammed[...]

• Manually dial a number • Dial via Speed Dials or Missed Calls Me nu Search Contacts Search Options: The Telephony Toolbar has the ability to search your Microsoft Outlook Contacts or Corporate Directory. The icons on the left side the Telephony Toolba r indicate the currently selecte d search options. Figure 4: Telephony Toolbar - Searc h Opt[...]

About the Integrated Office Navigator Figure 5: Telephony Toolbar - Performing a Search Note: If you have Microsoft Active Directory configured but unavailable at the time, a message will be reported as part of the search list. Performing a Desktop Search : To perform a desktop sear ch, do the foll owing: • Enter text characters such as a name, o[...]

• Left-click on the Navigator Tray Icon. Select Speed Dials from the popup menu. Figure 6: Telephony Toolbar - Speed Dials Menu The Speed Dials Menu displays a list of all Speed Dia l entries programmed on the phone. Selecting a name from the menu will dial the number on the pho ne. Add a new Speed Dial / Edit an existing Speed Dial: To add a new[...]

About the Integrated Office Navigator • Select a phone button to program • The dialog will then populate with the Speed Dial Button’s curre nt setting • Check the “Display Presence” che ck box • Select the contact from the drop down • Click Save Missed Calls Missed Calls Menu: To Display the Missed Calls Menu, do one of the followin[...]

• Create a Speed Dial for Caller – o Right-click the small portion of the Telephony Button o Select Speed Dial o Select Add Speed Dial for Caller • Search Outlook Contacts for Caller – o Right-click the small portion of the PC Links Bu tton o Select Search Outlook Contacts for Caller • Create Outlook Con tac t for Caller – o Right-click[...]

About the Integrated Office Navigator Figure 8: Telephony Toolbar – Telephony Toolbar Menu Settings Dialog To open the Settings Dialog wind ow, select Settings from the Telephony Toolbar Menu or the Tray Icon . General: Pause Music When Phone is in Use – With this setting enabled, the Telephony Toolbar will cause Microsoft’s Windows Media Pla[...]

Display Toast Popup With Caller ID – This setting controls wheth er the toa st will pop-u p on an incoming call. Lookup Caller in Outlook Contacts – If this setting is on, Telephony Toolbar will automatically do a lookup on Outlook Contac ts of the Calle r ID of an incomi ng call. Perform Windows Desktop Search with Caller ID – If this settin[...]

About the Integrated Office Navigator Figure 9: Telephony Toolbar – Pop-up Notific ation From the pop-up, you can: • Answer the incoming call • Do an Outlook Contacts Search base d on the CLID • Do a Desktop Search based on the CLID Long Distance and International Calls When storing long distance and international num bers in Outlook or typ[...]

In the United Kingdom, this would be: • 0.29.123456 must be entered as +0 (2 9) 12345 6 • 00.966.1.123456 must be entered as +966 (1 ) 12 3456 30[...]

Customizing Your Phone Customizing Your Phone Ringer Volume Control To adjust the ringer volume while your phone is ringi ng: • Press ( UP ) or ( DOWN ). To adjust the ringer volume on your phone while you r phon e is idle: 1. Press ( SUPERKEY ). 2. Press the No softkey until “Ringer Adjust?” appea rs. 3. Press the Yes softkey. 4. Press the Y[...]

Tip: To dial or launch features using your mouse or Personal Keys, see Use the Navigator Task Bar on page 11 . Display Key Programming Note: You can also vie w a nd pro gram Personal Keys using your Navigator Task Bar. See Use the Navigator Task Bar on page 11 . To display information about a key: 1. Press ( SUPERKEY ). 2. Press a Personal Key . 3.[...]

Customizing Your Phone • Play music from your PC on the Navigator Handsfre e spe akers. • Listen to music from your PC through a PC headset that is co nnected to the Navigator and be ready to receive or make a call in Head set mode. • Listen to music from your PC through your PC spe akers (normal PC spea ker operation). When connected to the [...]

Making and Answering Calls Make a Call 1. Lift the handset (optional). 2. If you want to use a Non-Prime Line, press a Line App eara nce key. 3. Do one of the following: • Dial the number. • Press a Speed Dial Personal Key. • Press ( REDIAL ). Answer a Call Do one of the following: • Lift the handset. • Press ( SPEAKER ). • Press the fl[...]

Making and Answering Call s • To exit, press ( SUPERKEY ). Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press ( REDIAL ). Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset (optional). 2. Dial **79 . To Redial a saved number: 1. Lift the handset. 2. Dial *6*[...]

• To enter a new number, dial the number. Press ( HOLD ) between digits to create a pause during dialing—press ( HOLD ) more than once to lengthen the pause. • To enter a trunk flash, press ( TRANS/CONF ). (See "Trunk Flash" for more informat ion about the use of this feature.) • To enter the last number dialed, pre s s ( REDIAL )[...]

Making and Answering Call s • Press ( SPEAKER ). To turn Mute on during Handsfree Operation: • Press ( MUTE ). The Mute key light turns ON. To turn Mute off and return to the conversation: • Press ( MUTE ). The Mute key light turns OFF. To disable Handsfree Operati on, do one of the following: • Lift the handset. • Connect your PC headset[...]

• Press and hold the PC headset mute feature switch (if available). To turn Mute off and return to the conversation, do one of the following: • Press the lit ( MUTE ) key. The key light turns OFF. • Release the PC headset mute feature swit ch (if available). To disable PC headset operation while on a PC headset call: 1. Disconnect your PC hea[...]

Making and Answering Call s • Press the lit ( MUTE ) key. The key light turns OFF. • Release the headset mute feature switch (if available). To hang up, do one of the following: • Press ( CANCEL ) • Quickly press and release the heads et's feature control switch. To disable Mitel Headset operatio n: • Press the Headset feature key. A[...]

Call Handling Hold The Navigator allows a maximum of four calls on Hold at one time. To place a call on Hold: 1. Press ( HOLD ). The asso ciated Line key flashes. 2. Hang up the handset, if desired. To retrieve a call from Hold: 1. Lift the handset, if desired. 2. Press the associated flashing Line key . To retrieve a call from Hold at another phon[...]

Call Handling • To announce the Transfe r, wait for an an swer, consult, and han g up. • To cancel the Transfer, press ( CANCEL ). To transfer an active call during headset operation: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key. Conference To form a Conference when a[...]

Swap To call another party when you are in an establi shed two-party call: 1. Press ( TRANS/CONF ). 2. Dial the number. To alternate between the two parties: • Press the Trade softkey. Call Forward Call Forward lets you redirect incoming call s to an alternate number. You can select one of the following forwarding options: • Always redirects al[...]

Call Handling 7. Do one of the following: • To turn Call Forward on, press the TurnOn softkey. • To turn Call Forward off, press the TurnOff softkey. Call Forward – Remote To forward calls from a remote phone to your cu rrent locatio n: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Call Forwarding?" appea rs. 3. Press the Ye[...]

2. Dial **73 . 3. Hang up. Call Forward – Forced To force an incoming call to be forwarded: • Press the Forward softkey. Call Forward – Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1* . 3. Dial the extension number. Messages – Advisory Advisory Messaging enables you to sel ect a notice that appears on [...]

Call Handling 3. Press the Yes softkey. 4. Do one or all of the following (if required ) : • To display the time the message was se nt, press the More softkey. • To display the number of the caller, press the More softkey twice. 5. Do one of the following: • To call the message send er, pre ss the Call softkey. • To delete the message, pres[...]

3. Dial the number of the called station. 4. Hang up. Messaging – Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial #1 . 3. Hang up. 46[...]

Using Advanced Features Using Advanced Features Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press # . To enter an Account Code during a call: 1. Press ( SUPERKEY ). 2. Press the Yes softkey. 3. Dial the Account Code digits. 4. Press the Save softkey. 5. Do one of the following: • For a verif[...]

Call History Call History keeps track of the names (if ava ilable) an d telephone numbers of missed calls, answered incoming external calls, and o utgoi ng external call s. On ce enabled on your phone by your system administrator, it functions automati call y. To display the call history, and view call details: 1. Press the Call History feature key[...]

Using Advanced Features Do Not Disturb To activate or deactivate Do Not Disturb: • Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial **5 . 3. Dial the number of the station to which Do Not Distu rb is to apply. 4. Hang up. To deactivate Do Not Disturb from a remote station: 1. Lift ha[...]

Hot Desking Hot Desking allows you to log into the telephone sy stem from any phone designated as a Hot Desk phone. Simply log in at the phone usin g your a s sign ed Hot Desk User Extension Number and the phone immediately assumes all you r speed dials, features keys , call forwarding setup, and line appe ara nces – even your language pref erenc[...]

Using Advanced Features Music To turn Music on and off when the phone is idle: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Music?" appears. 3. Do one of the following: • To turn the music on, press the TurnO n softkey. • To turn the music off, press the TurnOff softkey. 4. Press ( SUPERKEY ). Note : This feature overrides mu[...]

Paging – Direct Direct Paging allows you to page a party thr ough the p arty’s han dsfree spea ker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even wh en the party is on a handset or headset call. If the paged party has Hand sfree Answerback ena bled an d turned on on the phone, your page auto matically estab[...]

Using Advanced Features Phone state before the Direct Page arrives To answer the Direct Page Phone is idle, and ( MUTE ) is flashing 1. Check that ( MUTE ) is OFF. 2. Listen for the paging party. 3. Speak to the paging party. 4. Lift the handset if you wish to switch from a Handsfre e call to a handset call. You are on a handset or heads et call, a[...]

Phone state before the Direct Page arrives To answ er the Direct Page (indicated by a single burst of tone) Phone is idle, and ( MUTE ) is OFF 1. Check that ( MUTE ) is ON solid. 2. Lift the handset or 3. Press ( MUTE ) to answer in Handsfree mode. (The light turns OFF.) 4. Speak to the paging party. You are on a handset or heads et call, and ( MUT[...]

Using Advanced Features To pause recording: • Press the Pause softkey. To resume recording after pau sing: • Press the Resume softkey. To stop a recording without saving it: • Press the Stop&Erase softkey. To stop and save a recording: • Press the Stop&Save softkey. Putting the call on hold saves the recording; taking the call off h[...]

1. Press ( SUPERKEY ). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Do one of the following: • To change the Reminder, pre ss the Change softkey, enter the new time, and press the Save softkey. • To cancel the Reminder, press the Clear softkey. • To exit without canceling the Reminder, press [...]

Appendix – Open Source Software Appendix – Open Source Software The following open source softwa re, or p ort ions thereo f, have been use d in creating the Integrated Office Navigator software product. 1. Microsoft Visual Studio 2005 C# Versio n Share ware Starter Kit, http://msdn2.microsoft.com/ en-us/vstudio/aa718342.aspx . 2. 7-Zip, Copyrig[...]

Appendix – For Your Information Upgrading Integrated Office Navigator If upgrading from a Standalone NTB to the Integrated Office Navigator, it is reco mmended that you first uninstall the Standalone NTB. Integrated Office Navigator and Microsoft Framework 2.0 In order to run the Integrated Office Navigator , your PC will also need to have the Mi[...]

Appendix – List of Limitations Appendix – List of Limitations Integrated Office Navigator Limitations Integrated Office Navigator is designed to ti e together function ality from various other applications. There are some ca se s of incompatible versions of these oth er applications that may result in limitations to certain Integrated Office Na[...]

Microsoft Windows Messenger and Office Communicator Integrated Office Nav igator “Presence” and “Al ternate Number” Fea ture : The combination of certain versions of Micr osoft Window s Messenger and Microsoft Office Communicator ca n ca use the Integrated Office Navigator to fail to call an alternate phone number when the presence is set t[...]