Go to page of
Similar user manuals
-
Cell Phone
Mitel 5610
5 pages 0.53 mb -
Telephone
Mitel SX-2000
258 pages 2.8 mb -
IP Phone
Mitel 5330 IP
3 pages 0.24 mb -
Telephone
Mitel 5224 IP Phone
60 pages 0.38 mb -
Film Camera
Mitel UC360
2 pages 0.27 mb -
Telephone
Mitel 7000 Series
20 pages 0.57 mb -
Telephone
Mitel 3300 IP 5312 IP
60 pages 0.4 mb -
VOIP phone
Mitel 5215 IP
38 pages 0.17 mb
A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Mitel 6150 MCC, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Mitel 6150 MCC one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Mitel 6150 MCC. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Mitel 6150 MCC should contain:
- informations concerning technical data of Mitel 6150 MCC
- name of the manufacturer and a year of construction of the Mitel 6150 MCC item
- rules of operation, control and maintenance of the Mitel 6150 MCC item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Mitel 6150 MCC alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Mitel 6150 MCC, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Mitel service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Mitel 6150 MCC.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Mitel 6150 MCC item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
-
Page 1
YHUVLRQ -XQH [...]
-
Page 2
[...]
-
Page 3
i &RQWHQWV &RQ ILJX ULQ J 0&& 7RFRQILJXUHHP SORHHV $GGLQJ(PSO RHH V ?[...]
-
Page 4
ii Contents 7RRSHQ2XWORRN 2SHQLQJ2XWO RRN ?[...]
-
Page 5
i 7RYLHZWKHUHS RVLWRU 7RYLH ZWKH RULJL QDOHPDL OV ?[...]
-
Page 6
0LWHO1HWZRUNV 0XOLWPHGLD &RQWDFW&HQWHU 7UDFNDQ GGLV WULEXWHHP[...]
-
Page 7
0LWHO1HWZRUNV0&& &RQILJXULQJ 0&& T o configu[...]
-
Page 8
7 R F R Q I L J X U H H P S O R H H V 7RFRQILJXUHHP SORHHV The Configuration window , Employees[...]
-
Page 9
0L WHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Employee Properties window appears. (See Figure 2.) 8QGHU 1D PH WSHWKHH PSORHH¶ VILUVWQDPH VSDFHDQGODVWQDPH The name is two words separated by a spac e, and can be up to 50 characte[...]
-
Page 10
7 R F R Q I L J X U H H P S O R H H V (GLWLQJ( PSOR HHV NOTE: Y ou cannot edit the Public Folder/W[...]
-
Page 11
0L WHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RFRQILJXUHD JHQWV 2QWKH &R QILJXUDWL RQ ZLQGRZ FOLFNWKH $JHQWV WDE The Agents window appears. (See Figure 4.) $GGLQJ$JHQWV &OLFN $GG Figure 4 Configuration win[...]
-
Page 12
7 R F R Q I L J X U H D J H Q W V The Agent Properties window appears. (See Figure 5.) [...]
-
Page 13
0L WHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU (GLWLQJ$JH QWV 2QWKH &RQ ILJXUDWLR Q ZLQGRZ FOLFNWKH $JHQWV WDE 6HOHFWWKHDJHQWRXZDQWWRH GLW &OLFN (GL W The Agent Properti[...]
-
Page 14
7RFRQILJXUH DJHQ W JURXSV 7RFRQILJXUHD JHQWJURXS V 2QWKH &RQ[...]
-
Page 15
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Agent Group Properties window appears. ( See Figure 8.) 8QGHU 1D PH WSHWKHDJH QWJURXSQDPH 8QGHU 3XEO LF)ROGHU 1DPH WSHWKHD JHQWJURXS¶ V:LQGRZVXVH U[...]
-
Page 16
7RFRQILJXUHDJHQW JURXSV 'HOHWL QJ$JHQW *URXSV Y ou must delete all queues links to the [...]
-
Page 17
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RFRQILJXUHPH PEHUVRID QDJHQWJURXS Y ou can add or remove the agents that compose the agent group w ith the Members button. $GGLQJDQDJHQW WR DQDJHQW JURXS &OLFNWKH $JH QW*U RXSV [...]
-
Page 18
7R FRQILJX UH TXHXHV 7RFRQILJXUHTXH XHV &OLFNWKH 4XHXHV W[...]
-
Page 19
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Queue Properties window appear s. (See Figure 12.) 8QGHU 1D PH WSHWKHTXHXH QDPHXSWRFKDUDFWHUV 8QGHU 3XEO LF0DLO $GGUH VV WSHWKHDGGU HVV[...]
-
Page 20
7R FRQILJX UH TXHXHV (GLWLQJ4 XHXH V &OLFNWKH 4XHXHV WDE [...]
-
Page 21
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 6HOHFWWKHTXHXH RXZDQWWRGHOHWH &OLFN 'HOHWH [...]
-
Page 22
7 R F R Q I L J X U H U H V S R Q V H V 7RFRQILJXUHUHVS RQVHV &OLFN?[...]
-
Page 23
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Response Message Properties window appear s. (See Figure 15.) $GGLQJ5HVSR QVHV 8QGHU 'HV FULSWLRQ WSH WKHUH VSRQVHGHV FULSWL RQ For example, type “ out of office ” if you will use this resp[...]
-
Page 24
7 R F R Q I L J X U H U H V S R Q V H V (GLWLQJ5 HVSR QVHV &OLFNWKH?[...]
-
Page 25
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU &RQILJXULQJ &&0 8VLQJ,QWHUQHW( [SORUHU WSHWKH85/ KWWS ,3DG GUHV V &&0 VWDUWBHQD VS 8QGHU 8 VHUQDPH ?[...]
-
Page 26
7 RFRQILJXUH$FFRXQW &RGHV The Add Account Code window appears. (See Figure 18.) [...]
-
Page 27
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU (GLWLQJDQ $FFRXQW&R GH &OLFNWKH $FFRXQW&RG H WDE 5LJKW FOLFNWKH$FFRXQW&RGHV DQGVHOHFW (GLW 6HOHFWWKH$FF RXQW&[...]
-
Page 28
7 RFRQILJXUH$FFRXQW &RGHV 'HOHWL QJDQ$FFR XQW&RGH &[...]
-
Page 29
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RFRQILJXUH0D NH%XV5HD VRQ&RGH V $GGLQJD0DNH %X V5HDV RQ&RGH &OLFNWKH 0DNH%XV 5HDVRQ &RGHV WDE 5LJKW FOLFNWKHILUVW0DNH%XV?[...]
-
Page 30
7R FRQILJXU H 0DNH %XV 5HDV RQ The Y our Site Configuration window appears indicating the success or fa ilure of the [...]
-
Page 31
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU &KDQJLQJ0&& RSWLRQV There are three types of 6150 MCC options that can be changed: 5HDO7L PH6H UYHU&RQQHF WL RQ3DUDPHWHUV 0&&6WDUWXS2 SWLRQ[...]
-
Page 32
7 R F K D Q J H W K H , 3 D G G U H V V D Q G S R U W 7RFKDQJH WKH,3DG GUHVVDQ GSRUWQXPEHU [...]
-
Page 33
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7R RSHQ 2X WORR N If you have not yet installed Microsoft Outlook 2000 on the client computer , do so now . NOTE: The user name for the client computer installation is the user ’ s name not prairieFyr e . See Mitel Networks 6150[...]
-
Page 34
7R Y LHZ WKH 0&& LQER[ ZKHQ 7R YLHZ WKH 0&& LQE R[ ZKH[...]
-
Page 35
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU Figure 24 Microsoft Outlook: 6150 MCC Inbox[...]
-
Page 36
7R Y LHZ WKH 0&& LQER[ ZKHQ The Options window appears. (See Figure 25.) ?[...]
-
Page 37
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7R GLVSO D 0&&VKRUW FXWV Y ou can display 6150 MCC shortcuts with the 6150 MCC S tartup Options. 6HOHFWRXU0 &&LQER[ &OLFN 7RROV !2SW[...]
-
Page 38
7 R G L V S O D W K H O R J R Q Z L Q G R Z Z K H Q 7RGLVSODWKHORJRQZLQGRZZKHQ2XWORRN[...]
-
Page 39
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RPDNH2XWORR NRXUWRSZLQGRZZKH QDQHPDLODUULY HV Y ou can make an incoming e-mail appear as your top window with the 6150 MCC Mail Arrival Options. 6HOHFWRXU0 &&LQER[?[...]
-
Page 40
7RGLUHFWH PDLO WRWKH 0&&LQ 7RGLUHFWHPD LOWRWKH 0 &[...]
-
Page 41
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RFKDQJHWKH0&&HPDLODUULYDO VRXQGILOH Y ou can change the 6150 MCC e-mail arrival sound file with the 6150 MCC Mail Arrival Options. 6HOHFWRXU0 &&LQER[[...]
-
Page 42
7R O R J R QW R 0 & & 6HWWLQJDJHQW DFWLRQV Agent actions are logg[...]
-
Page 43
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU Y ou are now logged on and available to answe r incoming e-mails. (See Figure 33.) Figure 33 6150 MCC: logged on and available 7RORJRIIIURP 0 && 2QWKH ,Q ER[0LFURVRIW2XWO RRN Z LQGR Z[...]
-
Page 44
7R VHWD0DNH %XV5HDVRQ&RGH 7RVHWD0D NH% XV5HDVRQ&RGH ?[...]
-
Page 45
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Make Busy Reason (MKB) code now appea rs as Morning Break. (See Figure 36.) Figure 36 Morning Break 7RUHPRYH0 DNH%XV 2QWKH ,Q ER[0LFURVRI W2XWORRN ZLQGRZFOL F N $JHQW $FW LRQV !5H PRYH ?[...]
-
Page 46
7R UHP RYH 0DNH%XV 5HVSRQGLQJWR DQHPDL O When you select a 6150 MCC e-mail, the e-ma[...]
-
Page 47
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RVHWDQ$F FRXQW&RGH 2QWKH0&& HPDLOZL QGRZFOL FN $FFRXQW& RGHV The 6150 MCC Account Codes window appears. (See Figure 39.) 6HOHFWWKH[...]
-
Page 48
7 RKROG DQHPDLO 7RKROGDQH PDLO If you cannot answer an e-mail immediately , you can[...]
-
Page 49
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RWUDQVIHUD QHPDLO Y ou can transfer an e-mail to an agent or to a que ue. 2QWKH0&& HPDLOZL QGRZFOL FN 7U DQ VIH U The 6150 MCC T ransf er window appears. (See Figure [...]
-
Page 50
7R V H W1 R 5 HS O 1 H HG H G 7RVHW1R5HS O1HHG HG 2QWKH?[...]
-
Page 51
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 9LHZ LQJ HP DLOK LVW RU Y ou can view e-mail history with the 6150 MCC e-mail response window . (See Figure 43.) 7RYLHZ HPDLOKLVWRU &OLFNWKH &OLH QW+LVW RU WDE Figure 43 6150 MCC e-m[...]
-
Page 52
7RYLHZ HPDLOKLVWRU No history is currently displayed. (See Figure 44.) Y ou must choose from f[...]
-
Page 53
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RYLH Z&XU UHQW &DVH &OLFN 'L VSOD &XUU HQW &DVH The e-mail currently in the Message window , a nd all associated correspondence spawning from that e-mail, appears in the Client Hist[...]
-
Page 54
7RYLHZ HPDLOKLVWRU 7RYLH Z( QWLUH+ LVWRU &OLFN 'L[...]
-
Page 55
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RYLH ZD6SH FLILF(P DLO &OLFN 'L VSOD 6SH FLIL F( PDLO The Message ID box appear s. (See Figure 47.) 7 SH W KH GLJLW 0 HV VDJ H , ' Q[...]
-
Page 56
7RYLHZ HPDLOKLVWRU The specific e-mail that you requested appear s in the Client History windo[...]
-
Page 57
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 7RYLH ZW KH&XUU HQW(P DLO &OLFN 'L VSOD &XUU HQW (P DLO The e-mail currently in the Message window appears in the Client History window . (See Figure 50.) Figure 50 Display Current [...]
-
Page 58
7RFUHDWH DWHPSODWH &UHDWLQJDQG XVLQJD0& &WHPSODWH Y ou [...]
-
Page 59
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU The Untitled - Discussion window appears. 8QGHU 6XEMHFW WSHWKHQDPHRIWKHTXHXHIRUZKLFK RXDUHFUHDWLQJWKHWHPSODWH )RUH[DPSOHWSH6XSSRUW The name of the window changes[...]
-
Page 60
7R X VH D0&& WHPSOD WH 7R XVH D 0&& W[...]
-
Page 61
0LWHO1 HWZRUNV 0XOLWPHGL D&RQWDFW &HQWHU 9LHZLQJ0 LQL4 XHXH1RZ6 WDWV Mini Queue Now Stats provides information on the number of available agents, the number of e- mails waiting, and the length of time the oldest e-mail has been waiting. However , if you have AgentAdvisor (a compon[...]
-
Page 62
7R YLHZ WKHUHSRVLWRU The statistics for support@prairiefyre.com ca n now be viewed. There are fou[...]
-
Page 63
0&&7HUPLQRORJ $SSHQGL[$ 0& &7HU PLQRO RJ (QD E[...]
-
Page 64
0&&7HUPLQRORJ If the e-mail message is not answered by overflow agent group1[...]
-
Page 65
0&&7HUPLQRORJ 2Y HUIORZ 7LPH The overflow ti me is the length of time an [...]