English dropdown-ico

Mitel 8560 manual

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82

Go to page of

Similar user manuals

A good user manual

The rules should oblige the seller to give the purchaser an operating instrucion of Mitel 8560, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.

What is an instruction?

The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Mitel 8560 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.

Unfortunately, only a few customers devote their time to read an instruction of Mitel 8560. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.

What should a perfect user manual contain?

First and foremost, an user manual of Mitel 8560 should contain:
- informations concerning technical data of Mitel 8560
- name of the manufacturer and a year of construction of the Mitel 8560 item
- rules of operation, control and maintenance of the Mitel 8560 item
- safety signs and mark certificates which confirm compatibility with appropriate standards

Why don't we read the manuals?

Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Mitel 8560 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Mitel 8560, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Mitel service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Mitel 8560.

Why one should read the manuals?

It is mostly in the manuals where we will find the details concerning construction and possibility of the Mitel 8560 item, and its use of respective accessory, as well as information concerning all the functions and facilities.

After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.

Table of contents for the manual

  • Page 1

    MITEL 8560/8660 Phone User Guide[...]

  • Page 2

    [...]

  • Page 3

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Mitel 8560/8660 Phone Quick Reference Guide This guide provide s information for frequently used features. For more information about these and other features, refer to the user g uide. For voice mail information, refer to the voice mail user guide for your system. Feature Buttons Most of t[...]

  • Page 4

    Mitel ® 8560/8660 Phone User Guide – Issue 14, M ay 2010 Answering Calls Lift the handset, or press (S pe aker) to answer a call while using a headset or to answer a call i n Handsfree Mode. Placing Emergency Calls Dial the emergency numbe r (91 1 U.S. or 999/1 12 Europe). The system immediately places the emergency call as soon as you dial the [...]

  • Page 5

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page i Notice This guide is rel eased by Mitel Networks Corporation an d provides information nece ssary to use 8560/8660 Phones. The guide contents, which refl ect current Mitel standards , are subject to revision or change without notice. Some features or applications mention ed may requi[...]

  • Page 6

    Page ii Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Import ant Safety Instructions and Precautions Remember the following safety guideli nes when using the phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbe rs and/or making test calls to emergency numbers: • Remain on the line and br[...]

  • Page 7

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page iii Power Requirement s The IP phone requires any one of the following power supplies: • Inter-T el Power Suppl y Unit, part number 806.1 1 14 or 806.1 1 17 (Europ e), or Mitel Universal Power Supply Unit, part number 828.1766 • Red Hawk Single Port PowerSen se TM , Part Number 901[...]

  • Page 8

    Page iv Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Phone Usage This equipment is not for connectio n to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WA R N I N G When using your phone equipment, basic safety precautions should always be followed to reduce the risk of fire, e[...]

  • Page 9

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page v Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the lim its for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pr[...]

  • Page 10

    [...]

  • Page 11

    Content s Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page vii Contents Getting St arted 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Y our Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 12

    Content s Page viii Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Answering and Placing Calls 21 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Answering Waiting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 13

    Content s Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page ix Using Dynamic E xtension Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 A[...]

  • Page 14

    Content s Page x Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Hunt Group s 55 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 5 Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 15

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 1 Getting S t arted Getting Star ted Wel c o m e The instructions in this guide are for using y our 8560 T elep hone or 8660 IP Phone on the Mitel 5000 Communications Platform (CP). The Quick Re ference Guide located at the begin ning of this user guide is an overview of frequently use[...]

  • Page 16

    Getting Started Page 2 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 About Y our Phone Y our phone is equipped with a six-line display , a heari ng aid-compatible handset, a Message Indicator lamp, an inte rnal speaker and microphone, and three types of buttons. See “Feature Descriptions” on page 3 for more information about the ph[...]

  • Page 17

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 3 Getting S t arted Feature Descriptions The following sections descri be default configurations. Y our phone may be programme d differently . Contact your system administrator fo r more information. See “About Y our Phone ” on pag e 2 for phone feature loca tions. Handset The hand[...]

  • Page 18

    Getting Started Page 4 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Message Indicator Lamp The Message Indicato r lamp flashes or stays lit to indicate call, message, and feature activity . See “Leaving Messages at Other Extensions” on page 49 . Message Indicator lamp signals are described in the fol lowing table. Menu Buttons The[...]

  • Page 19

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 5 Getting S t arted Feature Buttons Feature buttons provide quick access to commonly used fe atures. See the following table for descriptions. Button Action (S pecial) Activates features while on active calls. Depen ding on how your system is configured, you may need to press this butt[...]

  • Page 20

    Getting Started Page 6 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Phone Connectors The phone connecto rs include: • Headset port: Connects to a headset. • Handset port: Connect s to a handset. • 24 V Power port: Connects to a 24VDC external power supply (8660 IP Phones only). • Personal Computer (PC) Ports 1-3: Connect to PC[...]

  • Page 21

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 7 Getting S t arted 8660 IP Phone Exceptions The 8660 IP phone looks and functions almost i dentically to the 85 60 T elephon e, with the following exceptions: • The 8660 IP Phone has additional ports on the back that are used for Internet and power connections (see pag e 6 ). • Th[...]

  • Page 22

    Getting Started Page 8 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Headset Instructions When using a headset, press (S peake r) to connect to or disconnect from calls. If you have both a headset an d a handset co nnected to your phone and you are using the headset, you can q uickly transfer audio to the han dset by lifting the handse[...]

  • Page 23

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 9 Personalizing Y our Phone Personalizing Y our Phone This chapter describes fea tures you can use to personal ize your phone. Adjusting the V iewing Angle Y ou can tilt the phone stand for a be tter view of the buttons and display . T o adjust the viewing angle: 1. Position the bottom[...]

  • Page 24

    Personalizing Y our Phone Page 10 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Adjusting the Display Contrast Y ou can adjust the disp lay Contrast setting. T o adjust the Contra st setting: 1. While the handset is on-hook, dial 303 . 2. Do one of the following: • Press (Up) or (Down) to adjust th e contrast. • Press a number on t[...]

  • Page 25

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 1 1 Personalizing Y our Phone Using the Dialp a d Buttons to Enter Characters Y ou can use the dialp ad buttons to en ter text or numbers for features such as Do-Not-Disturb (see pag e 59 ) and S tation S peed Dial (see pa g e 34 ). The following are guidel ines when entering dialpad c[...]

  • Page 26

    Personalizing Y our Phone Page 12 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 The following tables show the dialpad characters for the Canadian French and Mexica n S panish languages. Dialp ad Characte rs — Canadian French Number of Times Dialpad Button is Pressed Button 123456789 10 11 12 13 14 15 1 : - /,.; ( ) & + * ! ? # 1 [...]

  • Page 27

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 13 Personalizing Y our Phone Dialp ad Characters — Japanese (Kat akana) Number of Times Dialpad Button is Pressed Button 1234567 1 AIU E O a 1 2 KA KI KU KE KO i 2 3 SA S HI SU SE SO u 3 4 T A CHI TSU TE TO e 4 5 NA NI NU NE NO o 5 6 HA HI FU HE HO ts u 6 7 MA MI MU ME MO ya 7 8 Y A [...]

  • Page 28

    Personalizing Y our Phone Page 14 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Programmable Buttons For quick access, you can assign feature codes, extensions, spee d-dial numbers, trunks, or other resources to your programmable buttons. Y ou can then press the pr ogrammed butto ns to activate features or place calls. See “ De[...]

  • Page 29

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 15 Personalizing Y our Phone Additional Programmable Buttons Y ou can also use the Direct St ation Selection/ Busy Lamp Field (DSS/BLF ) unit to ad d additional programmable button s to your telephone. Y ou ca n program buttons the same way as those on the associated telephone as descr[...]

  • Page 30

    Personalizing Y our Phone Page 16 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Default Feature Codes The following table lists default feature codes. 2 If your system administr ator changes any of the default codes, you can record the new code s in the “New Code” column for reference. T o delete the c haracters entered: Press MUTE[...]

  • Page 31

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 17 Personalizing Y our Phone Do-Not-Distu rb – Cancel 51 371 Do-Not-Distu rb – On/Off 51 372 Do-Not-Disturb – Override 51 373 Dynamic Extension Exp ress On 36 363 Dynamic Extension Exp ress Off 36 362 Dynamic Extension Exp ress On/Off 36 364 Dynamic Extension Exp ress Handoff 36 [...]

  • Page 32

    Personalizing Y our Phone Page 18 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 V iewing Button Assignment s Y ou can vie w programmable button (key) fea ture assignments. T o view button as signment s: 1. With the handset on-hook, dial 396 . PRESS THE KEY T O REVIEW appears. 2. Press any of the feature butt ons to display the assignme[...]

  • Page 33

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 19 Personalizing Y our Phone Resetting the Phone to the Default Settings Resetting the phone to the default settings doe s the following: • Returns all volume settings to the default levels. See “Changing V olume Levels” on pag e 9 . • Cancels Background Music. See “Lis tenin[...]

  • Page 34

    [...]

  • Page 35

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 21 Answering and Placing Calls Answering and Placing Calls The following instructi ons describe how to answer and place in ternal and externa l calls and how to use related features. Answering Calls Y our phone may be preset to automatically answer incoming internal calls in Handsfree [...]

  • Page 36

    Answering and Placing Calls Page 22 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Automatic Call Access Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press (S peaker). W hen Automatic Call Access is turned off, you must press the flashing IC or CALL button to answer in c[...]

  • Page 37

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 23 Answering and Placing Calls Placing Calls The following instructions descri be how to place calls and related features. Placing Emergency Calls Dial the emergency numbe r (91 1 U.S. or 999/1 12 Europe). The system immediately places the emergency call as soon as you dial the number [...]

  • Page 38

    Answering and Placing Calls Page 24 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Off-Hook V oice Announce Off-H ook V oice Announc e 2 allows you to talk to the phone user on his or her handsfree speakerphone, even th ough the us er already has a call in progress on the handset. T o use Off-Hook V oice Announce: Do not hang up. After [...]

  • Page 39

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 25 Answering and Placing Calls Redialing a Number Y ou can quickly redial the last exte rnal number dialed. Although most phones are programmed to redial the last number dialed, your system administrator can pr ogram your ph one to redial th e last number saved. Y ou cannot redial exte[...]

  • Page 40

    Answering and Placing Calls Page 26 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Sp eed Dial Y ou can use speed dial to quickly dial stored phone numbers. S peed-dial numbers are either stored in the system (System S peed Dial), or in your phone (S tation S peed Dial). Using System S peed Dial Y our system administrator assigns [...]

  • Page 41

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 27 Answering and Placing Calls Deleting St ation Speed-Dial Entries T o delete a St ation Speed-Dial entry: 1. With the handset on-hook, dial 383 . PROGRAM STN SPD (0-9) OR SCROLL appears. 2. Do one of the following: • Press (Up) or (Down) to scroll through the sp eed-dial bins. • [...]

  • Page 42

    Answering and Placing Calls Page 28 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using the Directory Y ou can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory S earch (ID S), which is similar to the “text on 9 keys” (T9) predictive sear ch featur[...]

  • Page 43

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 29 Answering and Placing Calls T o search for a directory name or feat ure: 1. Dial 307 , and then press one of the following: • 1 for the IC directory . • 2 for the Out side directory . • 3 for the Feature directory . • The Directory menu button ( IC , OUTSI DE , or FEA TURE )[...]

  • Page 44

    [...]

  • Page 45

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 31 Call Features Call Features The following sections describe call-re lated features. Using Handsfree Mode Y ou can u se Handsfree Mode to activate the speakerphone. T o use Handsf ree Mode: With the handset on-hook, dial 319 . HANDSFREE MODE ON appears. Dial 319 again to turn Handsfr[...]

  • Page 46

    Call Features Page 32 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Placing Calls On Hold Y ou can place calls on either Individual Ho ld or System Hold. • Individu al Hold : Places an internal or external call on hold at your phone. • System Hold : Places an external call on hold in the system. Y ou can then pi ck up the call from[...]

  • Page 47

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 33 Call Features T ransferring Calls Y ou can transfer calls to other extensions or external numbers. Y ou can also transfer conference calls. See “Transferring a Conference” on pag e 38 for more information. T ransferring Calls to Other Extensions T o transfer a call to another e [...]

  • Page 48

    Call Features Page 34 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 V iewing Y our System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) an d the date and time. T o display your user i nformation and the date and time: Press (S p ecial), and then dial 300 . V [...]

  • Page 49

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 35 Call Features Forwarding Calls Y ou can u se Manual Call Fo rwarding or System Forwarding to forward calls. Manual Call Forwarding Y ou can use Manual Call Forwarding to sen d inco ming calls to another extension or exte rnal number . The following table describes Manual Call Forwar[...]

  • Page 50

    Call Features Page 36 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Dynamic Extension Express When you enable Dynamic Extension Express on your phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. T ypi cally , your desk p hone [...]

  • Page 51

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 37 Call Features When you enable Dynamic Extension Express, your in coming calls are routed as specified by the routing type programmed for you by your syst em administrator . The table below provides descriptions for the defau lt routing types. Check with your system administrator to [...]

  • Page 52

    Call Features Page 38 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Placing Conference Calls Y ou can place a conference ca ll with up to three inte rnal or external parties, for a total of four parties, including yourself. T o place a conference call: 1. While on the first call, press the CNF button to plac e the call on hold. CALL NE[...]

  • Page 53

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 39 Call Features Ending a Conference and Placing all Parties on Hold Y ou can end a conference and pla ce all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. T o end a c onference and place al l parties on Indi vi[...]

  • Page 54

    Call Features Page 40 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Group Listen Y ou can use Group Listen to activate the spea ker while you use the handset or headset to continue speaking. This allows other people to hear the other party on t he call while the other party can only hear you (through the handset microphone). Y ou[...]

  • Page 55

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 41 Call Features Using Secondary Extension Buttons Y ou can u se programmable buttons as Secondary Extension buttons. 4 Secondary Extension buttons are assigned to other extensions in the system (p rimary extensions). Because Secondary Extension buttons are programmed by the system adm[...]

  • Page 56

    Call Features Page 42 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Configuration Assist ant If Configuration Assistant is enabled for yo ur system, you can access this voice guided configuration portal that pr ovides easy-to-use, remote access to the following pho ne configuration options: • Dynamic Extension Express (see be l[...]

  • Page 57

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 43 Call Features Changing the Dynamic Extension Express Settings T o change the DDE settings us ing Configuration Assistant: 1. Access Configuration Assist ant as described in “Accessing Configuration Assistant” on pag e 42 . 2. Follow the voice prompts to change your D EE status ([...]

  • Page 58

    Call Features Page 44 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Changing the Manual Call Forwarding Settings See “Manual Call Forwarding” on page 35 for more information ab out Manual Call Forwarding. T o change the Manual C all Forwar ding setting s using Co nfiguration Assist ant: 1. Access Configuration Assist ant as describ[...]

  • Page 59

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 45 Call Features Using Remote Programming If the Configuration Assistant feature is en abled for your system, Mite l recommends that you use Configuration Assistant instead of the Re mote Programming feature described i n this section. Configuration Assistant offers an enhanced, voice [...]

  • Page 60

    Call Features Page 46 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Changing the DND Settings See “Using Do-Not-Disturb” on pag e 51 for more information abou t using DND. T o turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by you r system administrator). If necessary , enter yo[...]

  • Page 61

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 47 Call Features Changing Y our St ation Passw ord Y ou can use Remote Programming to change th e S tation password. See page 42 for details on setting up a S tation p assword for your extension. T o change your S t ation p assword using Remote Prog ramming: 1. Do one of the following:[...]

  • Page 62

    [...]

  • Page 63

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 49 Messages Messages The following sections describe how to use system messaging featur es, including: • Inter -st ation mess ages : Inter-station messages are alert s sent to your phone by other internal parties, notifying you to contact the p arty who left the message. The Message [...]

  • Page 64

    Messages Page 50 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 V iewing and Responding to Messages When you have waiting messages, the MSG button and Message Indicator lamp are lit. The display shows the number of waiting messa ges. The display shows new messages as follows: • Inter-station messages sent by other inter nal parties ar[...]

  • Page 65

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 51 Messages Using Do-Not-Disturb Y ou can u se Do-Not-Disturb (DND) to stop calls an d pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows th[...]

  • Page 66

    Messages Page 52 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Reminder Messages Y ou can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder messag e signals you w ith eight short tones and your display shows the message, even if you are on a call. The following ta[...]

  • Page 67

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 53 Messages Paging Other System Users Y ou can place page announcements through phone speakers or external speakers (if applicable). Y our system may use page zon es to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combin[...]

  • Page 68

    [...]

  • Page 69

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 55 Hunt Group s Hunt Groups Hunt groups are groups of internal partie s (agents) who share a common (hunt grou p) extension number . Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hun t[...]

  • Page 70

    Hunt Group s Page 56 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Logging out of ACD Hunt Group s Y ou can log out of all ACD hunt groups at once or log out of each hunt group one at a time. T o log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD h unt groups. The display shows AG[...]

  • Page 71

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 57 Hunt Group s Diverting Hunt Group Calls Y ou can tempo rarily divert hunt group ca lls, pr eventing hunt group calls to your extension. T o divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your [...]

  • Page 72

    Hunt Group s Page 58 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Using Barge-in While monitoring a hun t group call, you can use Barge-in to join the call . T o monitor an d/or barge in on a call: 1. T o use th e speakerphon e: While on hook, dial 321 . Y ou hear a confirmation tone. ENTER EXT TO MONIT OR appears. T o use the handse [...]

  • Page 73

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 59 T roubleshooting Troubleshooting The following sections can help you solve proble ms that you may be experie ncing with your phone. T roubleshooting to pics include: • Cont act Information : Information about system administrator contacts. • Error Messages : Error messages and d[...]

  • Page 74

    T roubleshooting Page 60 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 T roubleshooting Tip s The following table includes troubleshooting tips for p hone and system features. NOTE Y ou ca n often correct problems that you may be experiencing by re setting the phone to the default settings. See “Resetting the Phon e to the Default Se[...]

  • Page 75

    Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 61 T roubleshooting When I try to use the D ynamic Extension Express – Handoff feature ( 388 ), the disp lay shows NO CALL TO HANDOFF . The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the follo wing may have occurred: • Y ou tried to use t[...]

  • Page 76

    [...]

  • Page 77

    Index Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page 63 A Abbreviations 3 About Your Phone 2 Account Codes 29 Account Codes, using 29 ACD Hunt Group Wrap-Up Timer, stopping 56 ACD Hunt Groups logging in 55 logging out 56 Additional Programmable Buttons 15 Agent Help accepting or rejecting 57 requesting 56 Agent Help Calls, acceptin[...]

  • Page 78

    Index Page 64 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 D Default access codes 15 feature codes 16 settings, returning the phone to 19 system access cod es 15 Default Access Codes 15 Default Feature Codes 16 Dialpad buttons 4 characters, entering 11 Dialpad Buttons 4 Dialpad Buttons to Enter Characters, using 11 Direct Station Sele[...]

  • Page 79

    Index Page 65 Mitel ® Model 8560/8660 User Guide – Issue 14, May 2010 K Keymaps changing 19 switching 19 L Language, changing 10 LCD Contrast, changing 10 Logs, call 40 M Manual Call Forwarding 35 Manual Call Forwarding Settings, changing 44, 46 Members, hunt group 55 Menu Buttons 4 Message Indicator Lamp 4 Messages canceling 50 deleting 50 Do-N[...]

  • Page 80

    Index Page 66 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 R Record-A-Call, using 39 Reminder Messages, using 52 Remote Programming 45 change DND settings , using 43, 46 change the password, using 47 forward calls, using 43, 44, 46 password changing 47 entering 42 Reverse Transfer (Call Pickup), using 33 Ring Intercom Always, using 31[...]

  • Page 81

    [...]

  • Page 82

    Part No. 550.81 13 Issue 14, May 2010 A661/9224A[...]