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Multi-Tech Systems MT5634ZBAV.92 manual

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  • Page 1

    MultiModemZBA Global MT5634ZBA-Series MT5634ZBA –V.90 MT5634ZBA -V–V.90 MT5634ZBA –V.92 MT5634ZBA -V–V.92 User Guide[...]

  • Page 2

    MultiModemZBA Global MT5634ZBA -Series User Guid e MT 5634ZBA–V.90, M T5634ZB A-V–V.90, MT 5634ZB A–V.92, M T5634ZBA-V–V. 92 PN S000286 A, Version A Copyright This pu blication may no t be repr oduced, in whole or in par t, without prior expre ssed written permi ssion from M ulti-T ech Syste ms, In c. Al l right s re served. Copyrigh t © 2[...]

  • Page 3

    Table of C ontent s Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 3 Table of Contents Chapter 1 - Introduc tion....................................................................................................... ......................... 5 The Produ cts .................................................................................[...]

  • Page 4

    Table of C ontent s Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 4 Appendix C - Regulat ory Compliance ............................................................................................. ..........35 FCC Part 15 R egulatio n ......................................................................................................[...]

  • Page 5

    Chapter 1 - Introdu ction Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 5 C hapter 1 - Int roduction Congratul ations on your pur chase of the Multi ModemZB A modem . You h ave acquir ed one of the fi nest intellig ent vo ice/data/f ax mo dems av ailable t oday fr om one of the wor ld’s ol dest m odem manuf acturer s: Multi-T ech Sy s[...]

  • Page 6

    Chapter 1 - Introdu ction Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 6 Features Table PRODUCTS FEATURES MT5634 ZBA V.90 MT5634 ZBA-V V.90 MT5634 ZBA V.92 MT5634 ZBA-V V.92 V.90/56K M ax. Dat a Speed xx V.92/56K M ax. Dat a Speed xx Modem-on-H old ( V.92 Fea ture) xx Global Approva l in Man y Countr ies for Wor ldwide U se xx x x Voic[...]

  • Page 7

    Chapter 1 - Introdu ction Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 7 What Is in Your Modem Package · An MT5634Z BA-Ser ies mode m · A set of fo ur self-a dhesive plastic fe et · This Qu ick Start Guide · A system CD conta ining mod em dri vers, a U ser Guid e, an AT Comma nd Referen ce Guide, PhoneTo ols (a d ata comm unica tio[...]

  • Page 8

    Chapter 2 - Instal lation Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 8 C hapter 2 - Inst al lat ion This chapt er shows you step-by-st ep how to set up your Mu lti-Tech MT 5634Z BA modem. Safety Warnings · Use this product onl y with UL- and CUL-l isted co mputers (U.S.A. and Canada) · To reduce the r isk of fir e, use on ly 26 AWG[...]

  • Page 9

    Chapter 2 - Instal lation Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 9 Location of the Jumpers Jumper for Modem with Voic e Option Changing the Dial -Up/ Leased-Line Jumper As ship ped fr om the fac tory, y our mode m is co nfigured for n ormal dia l-up oper atio n. That i s, the modem mus t dial a p hone n umber to connect t o anot [...]

  • Page 10

    Chapter 2 - Instal lation Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 10 Step 3: Connect the Modem to Your PC Turn off your comp uter. Place th e modem i n a co nvenient loca tion, an d then c onnect it to your co mputer’ s serial port, the t elephone line or leas ed line, AC power, a nd, op tiona lly, your t elepho ne. Connections [...]

  • Page 11

    Chapter 2 - Instal lation Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 11 Connect a Microphone (Voi ce Option) For voice mai l or speakerpho ne appli cations, plug an unampl ified microp hone into the MIC ja ck on the side o f the mo dem. The micro phone sho uld ha ve a stere o 1/8- inch mi ni plug. Do not u se a monopho nic microph on[...]

  • Page 12

    Chapter 2 - Instal lation Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 12 Step 4: Install the Modem Driv er If you use Window s 95 or above, you must insta ll the mo dem dri ver. The m odem dr iver te lls Windows h ow to control the mod em. If you use a Linux oper ating sys tem, please se e Append ix D. If you use another operating sys[...]

  • Page 13

    Chapter 2 - Instal lation Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 13 Step 5: Configure the Modem for Your Country Different countri es have differ ent requ irement s for how m odem s must fu nction. T herefore, befor e you us e your modem, yo u must configur e it to match the defau lts of the country in whi ch you are usin g it. Y[...]

  • Page 14

    Chapter 2 - Instal lation Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 14 Step 6: Install Data Communications Software Data commu nicat ions so ftware is design ed to c onfigur e a mod em so it can send and r eceive messag es. Your Mul ti-Tech modem operate s under th e contr ol of a data com municati ons pro gram, su ch as P hone Tool[...]

  • Page 15

    Chapter 3 - O perati on Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 15 C hapter 3 - Oper at ion About the Fron t Panel The MultiModem V.92 Front Panel The MultiModem V.90 Front Panel The Mult iMode mZBA L ED indic ators on the front panel indicat e stat us, conf igura tion, a nd acti vity: TD – Transmit Data. Fl ashe s when the mode[...]

  • Page 16

    Chapter 3 - O perati on Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 16 PhoneTools Featur es With th e PhoneT ools com munic ations pr ogram included with your mo dem, you can: · Upload and dow nload data file s. · Send faxe s at pre set time s. · Store in comin g voice mes sages an d faxe s. · Retrieve stored mess ages, fax es, an[...]

  • Page 17

    Chapter 3 - O perati on Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 17 · Modem-on-Hold. Modem-on-Ho ld enab les you to put a V.92- capabl e serv er on ho ld whi le you ta ke another c all. Mod em-on-H old op eration is possib le on ly with the Mod em-on-Ho ld progr am in cluded with the MT5634Z BA modem. Connecting to the Inte rnet Y[...]

  • Page 18

    Chapter 4 - AT Comma nds, S-Regist ers, an d Result Co des Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 18 C hapter 4 - A T Comm ands , S - R eg isters , and R esult Codes The AT Commands , S-Regist ers, and Resu lt Codes for the MT56 34ZBA- Serie s Modems are publ ished is a separate Referen ce Guide . This guide is includ ed on t he [...]

  • Page 19

    Chapter 5 - R emote Co nfigurat ion Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 19 C hapter 5 - Remote Conf ig uration Remote conf igurati on is a network managem ent tool that al lows you to config ure MT563 4ZBA mode ms anywhere in yo ur network from one locatio n. With passw ord-pr otecte d remote config uratio n, you can is sue AT[...]

  • Page 20

    Chapter 6 - C allbac k Securit y Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 20 C hapter 6 - Cal l back Se curit y This chapt er de scribes how to u se callba ck se curity w ith your mode m. Callba ck sec urity prot ects yo ur network fro m unaut horize d acces s and he lps contr ol long-di stance cos ts. W hen call back securit y is [...]

  • Page 21

    Chapter 6 - C allbac k Securit y Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 21 is aske d to ent er the pa ssword again bef ore a co nnect ion can b e made. Also, d ialing comma nd locat ions 0 –3 for u se with the DS= y dialing command ar e replaced by cal lback dialing com mand lo cation s 0–29. · To tempo rarily dis able callb[...]

  • Page 22

    Chapter 6 - C allbac k Securit y Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 22 Calling Procedures Use the fol lowin g proced ures to call a m odem t hat ha s callba ck se curity ena bled. Not e that Autoan swer mu st be enab led on the call ing mode m ( S0 =1 ). Password-Only Callback Use this procedure when calling fro m a fixe d lo[...]

  • Page 23

    Chapter 6 - C allbac k Securit y Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 23 Extension-Entry Call back Use this procedure when calling fro m an e xtensio n at the callba ck number . The passwor d that you use must be s et up for an optiona l ext ension- entry cal lback. 1. Using a da ta com municat ions pr ogram suc h as H yperTerm[...]

  • Page 24

    Chapter 6 - C allbac k Securit y Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 24 Callback Assignments Form Location Password Tel ephone Number 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 34 25 26 27 28 29[...]

  • Page 25

    Chapter 7 - T roubl eshooting Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 25 C hapter 7 - Tr oubleshoot ing Your mod em was thorough ly teste d at the factor y before it was shipped . If yo u are una ble to make a succes sful conne ction, or if y ou exper ience d ata lo ss or g arble d chara cters d uring y our con nection, it i s pos[...]

  • Page 26

    Chapter 7 - T roubl eshooting Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 26 · Try resetting yo ur modem by turn ing it off and on. If you are using DOS or Windows 3.1 communi cation software, make s ure the i nitiali zation string i ncludes &F as the f irst comm and, to cancel a ny “left over’ command t hat co uld affec t th[...]

  • Page 27

    Chapter 7 - T roubl eshooting Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 27 You can n arrow th e list of poss ibiliti es by u sing ext ended re sult codes. Extend ed resu lt codes are enab led b y default. If they ha ve been d isabled , includ e V1X4 in th e modem’ s init ializa tion string, or in ter mina l mode enter AT V1X4 and [...]

  • Page 28

    Chapter 7 - T roubl eshooting Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 28 · If the modem report s NO DI ALTO NE , check t hat the modem’s telephon e line cable is conne cted to both the mod em’s LIN E jack ( not t he PHONE jack) an d the te lepho ne wall j ack. If th e cable looks secure, tr y replac ing it. If that doesn’t [...]

  • Page 29

    Chapter 7 - T roubl eshooting Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 29 Modem Cannot Connect Wh en Answering · The defau lt DTR Con trol com mand ( &D 2 ) inhi bits autoa nswer. T o enab le autoan swer, cha nge DT R Control to &D0 , and make sur e &Q0 , &Q5 , or &Q 6 is also set. F or more i nformati on, se e[...]

  • Page 30

    Chapter 7 - T roubl eshooting Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 30 The Modem Doesn’t Work with Caller ID · Caller ID inf ormat ion is tra nsmitt ed between the fir st and second r ings, so if a utoanswer is turned off ( S0=0 ) or i f the mo dem is set to ans wer after on ly one r ing ( S0 =1 ), th e modem wi ll not r ecei[...]

  • Page 31

    Appendix A - T echnical Speci fication s Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 31 Appendix A - T echnical Specif icat ions The MT5634Z BA- Series mo dem me ets th e followi ng spec ificatio ns: Trade Name MultiM odemZB A™ Model Number MT5634ZB A Build Number Global MT 5634ZB A–V90, G lobal MT5 634ZB A-V–V90, G lobal MT5634[...]

  • Page 32

    Appendix A - T echnical Speci fication s Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 32 Transmit Le vel -11 dBm (N orth A merica) – varies by co untry sett ing Frequency Stability ±0.01% Receiver S ensitivity -43 dBm u nder worst- case c ond itions AGC Dynamic Range 43 dB Interface TIA/E IA RS-232C/ITU-T V.2 4/V.28 Connectors DB25F[...]

  • Page 33

    Appendix B - Upgr adin g the Mode m’s Fir mware Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 33 Appendix B - Upg r ading t he Modem’s Fir m w are Your modem is controlle d by semi-per manent so ftware, cal led firmware , w hich is stored in fla sh memor y. Firmware i s nonvol atile; that is, it rem ains stor ed in mem ory when the [...]

  • Page 34

    Appendix B - Upgr adin g the Mode m’s Fir mware Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 34 Step 3: Download the Upgrade File 1. If you are not alr eady a t the Mult iModemZ BA F irmware p age of t he Mu lti-Te ch Web site, fol low the proce dure in “ Step 2: Ide ntify t he Current F irmware .” 2. Downloa d the upgr ade file [...]

  • Page 35

    Appendix C - Regu latory Co mplian ce Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 35 Appendix C - R eg ulator y Complianc e FCC Part 15 Regulation This eq uipmen t has bee n test ed and f ound to c ompl y with the limit s for a C lass B d igita l devic e, purs uant to Pa rt 15 o f the FCC r ules . Th ese li mits a re design ed to pro [...]

  • Page 36

    Appendix C - Regu latory Co mplian ce Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 36 FCC Part 68 Telecom 1. Thi s equ ipmen t compli es wi th Part 68 of the Fe deral Comm unic atio ns Co mmissi on Rules . On the outsid e surfa ce of thi s equipme nt is a label t hat co ntains, a mong other inform ation, the F CC reg istration number. [...]

  • Page 37

    Appendix C - Regu latory Co mplian ce Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 37 Fax Branding Statement The Telep hone Co nsumer Pr otection Act of 19 91 ma kes it un lawful for any per son to u se a computer or other ele ctroni c devic e, inclu ding f ax ma chine s, to sen d any mess age unle ss su ch mes sage cl early contains t[...]

  • Page 38

    Appendix C - Regu latory Co mplian ce Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 38 International Modem Restrictions Some dialing and an swerin g defa ults and res trictio ns may vary for in ternatio nal modem s. Cha ngin g settings may cau se a modem to be come n on-comp liant wit h natio nal te lecom r equirem ents i n spec ific co[...]

  • Page 39

    Appendix C - Regu latory Co mplian ce Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 39 New Zealand Telecom Warning Notic e 1. The gra nt of a Te lepermi t for an y item of termin al equ ipmen t indica tes on ly that T elecom has a ccepted that the ite m com plies with m inimum conditio ns for connecti on to its network. It indic ates no[...]

  • Page 40

    Appendix D - Inst alling a Modem Under Linu x Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 40 Appendix D - Inst al ling a Modem Under Linux This ap pendix e xplain s how to in stall a modem on a comp uter oper ating un der the Re d Hat L inux 6.2 operating syste m. Other version s of Red Hat and oth er L inux oper ating s ystems shou l[...]

  • Page 41

    Appendix E - Conn ectin g to a Cis co Router Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 41 Appendix E - Connecting t o a C isc o R outer Connecting to a Cisco Router Console Port The con sole port o n the Ci sco IO S® router is an asynchr onous serial port co nfigured as data commu nication s equipm ent (DCE) . For Cisco 1 000, 1600[...]

  • Page 42

    Appendix E - Conn ectin g to a Cis co Router Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 42 3. Type a d irect connecti on passw ord, and pr ess E NTER . You h ave three at tempts or one min ute to enter a valid pa ssword . 4. If the pa ssword is valid, the mess age OK C onnectin g appe ars and t he mod ems esta blish a working co nnec[...]

  • Page 43

    Append ix F - W arranty, Servic e, and T echnica l Sup port Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 43 Appendix F - W arrant y , Ser v ice, and T echnical Suppor t Warrant y Multi-T ech Sy stem s, Inc., ( hereafter “MTS” ) warrant s that its pro ducts wi ll be fre e fro m defects in ma terial or workman ship for a p eriod of t[...]

  • Page 44

    Append ix F - W arranty, Servic e, and T echnica l Sup port Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 44 In the even t that fa ctory service is requ ired, pr oducts may b e shippe d, freigh t prepai d to our M ounds V iew, Minnesota factor y. Re commen ded inter national shipme nt meth ods are via Fe deral Expr ess, U PS or DHL cour[...]

  • Page 45

    Append ix F - W arranty, Servic e, and T echnica l Sup port Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 45 In the even t that fa ctory servi ce is requ ired, pr oduct s may b e shippe d, freigh t prepai d, to our Mound s View, M innesota , factor y. Rec ommended inter nation al ship ment me thods are via F ederal Expre ss, UPS or DHL [...]

  • Page 46

    Append ix F - W arranty, Servic e, and T echnica l Sup port Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 46 Technical Support Multi-T ech Sy stem s has an exce llent staff of techni cal su pport per sonne l ava ilable to help you get the mo st out of your Mult i-Tech pr oduct. I f you ha ve any quest ions ab out the oper atio n of this[...]

  • Page 47

    Index Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 47 Inde x A Assembling the Modem , 8 AT command s &D , 14 &F , 14 &W , 14, 19 O , 19 AT C ommands , 18 Autoanswer , 29 Autoba ud , 14 B Baud Rate , 14 C Call Waiting , 28 Callback Assignments Form , 24 Callback S ecurity , 20 Caller ID , 14, 29 Canadian L imitations Notic e[...]

  • Page 48

    Index Multi-Te ch Syst ems, Inc. MT5634ZBA- Serie s User Guid e 48 P PCM Upst ream , 16 PhoneT ools , 14 PhoneT ools P rog ram , 16 Product L ist , 5 Protoc ols , 29 Q Quick C onnect , 16 R Remote Conf iguration , 19 Escape Charact er , 19 Remov ing a Mode m D river from W indows , 12 Repair , 43 Replac ement Parts , 45 Result Codes , 18 Rings, Set[...]