Multi-Tech Systems MT5634ZPX-V.92-ISA manual

MultiModem ® ZPX MT5634ZPX-V .92-ISA Internal ISAData / F ax Modem User Guide[...]

MultiModemZPX User Guide MT5634ZPX-V.92-ISA P/N S000372C Revision C All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Copyright © 2007 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to t[...]

Contents MultiModemZPX User Guide iii Contents Chapter 1 - Introduction ....................................................................................................... ... 5 Product Description ............................................................................................................ ............... 5 General features ....[...]

Contents MultiModemZPX User Guide iv Canadian Limitations Notice .................................................................................................... ........ 32 Industry Canada ................................................................................................................ .............. 33 EMC, Safety, and R&TT[...]

1 Introduction 5 MultiModemZPX User Guide Chapter 1 - Intr oduction Congratulations on y our purchase of the MultiModem ® ZPX. Y ou hav e acquired one of the finest inter nal data/f ax modems av ailable toda y from one of the world’ s oldest modem manuf acturers: Multi-T ech Systems, Inc. This User Guide will help y ou to install, configure, tes[...]

1 Introduction 6 MultiModemZPX User Guide General features • Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems • Distinguishes data and fax calls • Compliance with the V.80 standard, allowing video conferencing over analog telephone lines with any H.324 video phone system Data • Supp[...]

1 Introduction 7 MultiModemZPX User Guide Manual Or ganization This User Guide will help you to install, configure, use , and troubleshoot your modem. The manual is divided into se ven chapters and f our appendices: Chapter 1: Introduction. This chapter Introduces the MT5634ZPX, briefly describing features and technical specifications. Chapter 2: I[...]

1 Introduction 8 MultiModemZPX User Guide T echnical Specifications Trade Name MultiModemZPX Model Number MT5634ZPX Server-to-Client V.90 speeds when accessing a V.90 or V.92 server (actual Data Rates speed depends on server capabilities and line conditions) * Client-to-Server Up to 50Kbps when accessing a V.92 server (actual speed depends Data Rat[...]

1 Introduction 9 MultiModemZPX User Guide Command Buffer 40 Characters Transmission Level -11 dBm (North America and Pan Euro) - varies by country setting Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Connectors One RJ-11 phone jack Cables One modular telephone cable (USA); country-spec[...]

2 Installation 10 MultiModemZPX User Guide Chapter 2 - Installation What Y ou Will Need Bef ore star ting, please make sure y ou hav e ev e rything you need: W e supply • An MT5634ZPX-V92 data/fax modem • An RJ-11 telephone cable • A printed Quick Start Guide • An MultiModemZPX system CD containing modem drivers, this User Guide, Phone Tool[...]

2 Installation 11 MultiModemZPX User Guide Step 1 - Determine System Resour ces Bef ore you ph ysically install your new MultiModemZPX, y ou need to deter mine what system resources are in use on your system. The best wa y to check what resources are in use and which ones are av ailable, run WINMSD Utility . 1. To check the system resources, click [...]

2 Installation 12 MultiModemZPX User Guide 4. Click on IRQs to display the used IRQs. The MultiModemZPX only uses IRQs 3,4,and 5 so you need to check in the above screen to see if any of these IRQs are available. The MultiModemZPX is defaulted to IRQ 5. 5. Record the available IRQ that you are going to use _____.[...]

2 Installation 13 MultiModemZPX User Guide 6. Now, click on I/O to display the available I/O addresses. 7. The MultiModemZPX uses the following I/O addresses: COM1: 3F8-3FF COM2: 2F8-2FF COM3: 3E8-3EF COM4: 2E8-2EF and is defaulted to COM 4. 8. Record the available I/O address that you are going to use _______.[...]

2 Installation 14 MultiModemZPX User Guide Step 2 - Configure J umper s The MT5634ZPX board contains se ven Berg jumpers f or setting the interrupt request (IRQ) number and COM por t assignment. The jumpers are located on the low er par t of the PC board as shown below . The IRQ number is set using jumpers 1, 2, and 3 and the COM por t assignment i[...]

2 Installation 15 MultiModemZPX User Guide Step 4 - Run Add Har dware Wizar d 1. Click on Start I Control Panel I Add Hardware and the Add Hardware Wizard screen is dis- played. 2. Click on the Next button on the Add Hardware Wizard screen. The wizard will pause a few seconds trying to detect the new device. Windows will not detect any device, if t[...]

2 Installation 16 MultiModemZPX User Guide Step 5 - Run Add Modem Wizar d 1. Place the MT5634ZPX-V92 CD in the CDROM drive and allow time for the CD to spin up. The MT5634ZPX-V92 AutoRun screen will appear. 2. Click on Start I Control Panel I Phone and Modem Options. 3. In the Phone and Modem Options screen with the Dialing Rules tab active, click [...]

2 Installation 17 MultiModemZPX User Guide Step 7 - Connect Y our Modem to the T elephone Line The MultiModemZPX communicates ov er public-s witched telephone network lines. Use the modular telephone cab le provided with the modem to connect the MultiModemZPX to y our telephone wall jac k. If you don’t ha ve a standard modular w all jack near you[...]

2 Installation 18 MultiModemZPX User Guide Step 8: Configure the Modem f or Y our Countr y Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Glo[...]

3 Using Your Modem 19 MultiModemZPX User Guide Chapter 3 - Using Y our Modem Operating Y our MultiModemZPX If y ou’ re an e xperienced modem user , you may only w ant to check y our modem’ s settings for data compression, error correction, and so on. Y ou’ll find you can get mo ving quite quickly by using a terminal window (y ou may use Hyper[...]

3 Using Your Modem 20 MultiModemZPX User Guide 3. Save the file as ZPXTest.doc and exit WordPad . 4. Click Start | Programs | Accessories | Fax | Compose New Fax . 5. The Compose New Fax wizard appears. Click Next . 6. To send the file to your own fax machine or to another fax modem in your office, type the des- tination name and phone number in th[...]

3 Using Your Modem 21 MultiModemZPX User Guide Setup Multi-T ech modems are shipped with a def ault setup pass word (MTSMODEM). For security measures, y ou should change the passw ord. As an added secur ity measure, also change the remote configur ation escape character . Changing the Setup Password Caution: You can only change the setup password l[...]

4 AT Commands and Fax Commands 22 MultiModemZPX User Guide Chapter 4 - A T Commands A complete A T Commands, S-Registers, and Result Codes Ref erence Guide can be f ound on the MT5634ZPX-V92 CD and on the Multi-T ech W eb site. F ax Commands F ax commands resemble A T commands, but are more complicated to use . Because of this, we recommend that yo[...]

5 Troubleshooting 23 MultiModemZPX User Guide Chapter 5 - T r oubleshooting This chapter describes common problems you ma y hav e with your modem and how to solv e them. If you are unable to mak e a successful connection, or if you e xper ience data loss or garbled char acters during a connection, use the Initial Checklist below to begin the troub [...]

5 Troubleshooting 24 MultiModemZPX User Guide remain connected until the program terminates. Some programs can disconnect without exiting the program. If this is the case, try issuing the software’s connection command. If more than one communications program is open, they may conflict with each other. Make sure all other communications programs a[...]

5 Troubleshooting 25 MultiModemZPX User Guide • If the modem reports BUSY , the other number may be busy. Try again later. BUSY also may indicate that 9 was not added to the phone number (if required to dial 9 for an outside line). If you are required to dial 9 to get an outside line, the easiest way to dial it automatically using legacy software[...]

5 Troubleshooting 26 MultiModemZPX User Guide • If you were online with a commercial online service, it may have hung up because of lack of activity on your part or because you exceeded your time limit for the day. Try increasing the length of time in minutes the modem will wait before disconnecting when no data is sent or received. The Inactivit[...]

6 - Warranty, Service, and Tech Support 27 MultiModemZPX User Guide Chapter 6 - W arranty , Ser vice, and T ech Suppor t W arranty Multi-T ech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from def ects in material or workmanship for a period of two , five , or ten years (depending on model) from date of purchase, or [...]

6 - Warranty, Service, and Tech Support 28 MultiModemZPX User Guide Repair Pr ocedures f or International Customers (Outside U .S.A. and Canada) Y our original point of purchase Reseller may off er the quick est and most economical repair option for y our Multi-T ech product. Y ou may also contact an y Multi-T ech sales office for inf or mation abo[...]

6 - Warranty, Service, and Tech Support 29 MultiModemZPX User Guide Service U .S. and Canadian Customers In the e vent that service is required, products ma y be shipped, freight prepaid, to our Mounds View , Minnesota, f actor y: Multi-T ech Systems, Inc. 2205 Woodale Drive Mounds View , MN 55112 Attn: Repairs, Serial #______ A Retur ned Materials[...]

6 - Warranty, Service, and Tech Support 30 MultiModemZPX User Guide International Distrib utors Procedures f or inter national distributors of Multi-T ech products are on the Distr ibutor Web site at http:// www .multitech.com/P ARTNERS/login/ . Replacement P ar ts SupplyNet, Inc., can supply you with replacement po wer supplies, cables and connect[...]

Appendix A - Regulatory Compliance 31 MultiModemZPX User Guide Appendix A - Regulatory Compliance FCC P ar t 68 T elecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. O n the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information mu[...]

Appendix A - Regulatory Compliance 32 MultiModemZPX User Guide FCC P ar t 15 This equipment has been tested and f ound to comply with the limits f or a Class B digital de vice, pursuant to P ar t 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interf erence in a residential installation. This equipmen[...]

Appendix A - Regulatory Compliance 33 MultiModemZPX User Guide Notice: The Industry Canada label identifies certificated equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada label does not guarantee the equipment will operate to the user?[...]

Appendix A - Regulatory Compliance 34 MultiModemZPX User Guide Ne w Zealand T elecom W arning Notice (1) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does i[...]

Appendix B - Updating Your Modem Firmware 35 MultiModemZPX User Guide Appendix B - Updating Y our Modem’ s Firmware Intr oduction Y our modem is controlled by semi-permanent software, called firmware, which is stored in flash memory . Firmware is nonv olatile; that is, it remains stored in memory when the modem is tur ned off . Howe ver , either [...]

Appendix B - Updating Your Modem Firmware 36 MultiModemZPX User Guide Step 3: Download the Upgrade File At Multi-T ech’ s Suppor t web page, f ollow the links to the modem fir mware page . Locate the entr y f or your modem model and click on the upg rade file name to begin downloading the file to a temporar y directory on your hard disk. Step 4: [...]

Appendix B - Updating Your Modem Firmware 37 MultiModemZPX User Guide Using the Flash Wizard 1. Use Windows Explorer to copy the new .Hex file (which you downloaded from the Multi-Tech web site) to the folder in which the Flash Wizard program was installed. 2. Click Start | Programs | Flash Wizard to start the firmware update process. The program b[...]

Appendix C - ASCII Conversion Chart 38 MultiModemZPX User Guide Appendix C - ASCII Con ver sion Char t CTRL CODE HEX DEC CODE HEX DEC CODE HEX DEC CODE HEX DEC @ NUL 00 0 SP 20 32 @ 40 64 ` 60 96 A SOH 01 1 ! 21 33 A 41 65 a 61 97 B STX 02 2 " 22 34 B 42 66 b 62 98 C ETX 03 3 # 23 35 C 43 67 c 63 99 D EOT 04 4 $ 24 36 D 44 68 d 64 100 E ENQ 05[...]

Appendix D - WEEE 39 MultiModemZPX User Guide Appendix D – W aste Electrical and Electr onic Equipment (WEEE) The WEEE directive places an obligation on manufacturers, distributors and retailers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances), complements the WEEE D[...]

Glossary 40 MultiModemZPX User Guide A Analog signal: A w avef or m which has amplitude, frequency and phase, and which takes on a r ange of values between its maximum and minimum points . Analog T ransmission: One of two types of telecommunications which uses an analog signal as a carrier of voice , data, video, etc. An analog signal becomes a car[...]

Glossary 41 MultiModemZPX User Guide business P ABX or any residential phone connects to the PSTN at a central office. Centrex: A multi-line ser vice offered b y operating telcos which provides, from the telco CO , functions and features comparable to those of a PBX for large b usiness users. See also “Private Branch Exchange”, “Exchange”. [...]

Glossary 42 MultiModemZPX User Guide Serial Bus. The Device Address is the Def ault Address when the Universal Serial Bus de vice is first powered or reset. Hubs and functions are assigned a unique Device Address b y Universal Serial Bus software. Device driver: Softw are that controls how a computer communicates with a de vice, such as a printer o[...]

Glossary 43 MultiModemZPX User Guide graphics-oriented document (f ax) or to the electronic transmission of the image ov er telephone lines (faxing). F ax transmission diff ers from data transmission in that the fo r mer is a bit-mapped approximation of a gr aphical document and, therefore , cannot be accurately inter preted according to any charac[...]

Glossary 44 MultiModemZPX User Guide the request. I/O Addresses: Locations within the I/O address space of your computer used by a de vice, such as an expansion card, a serial por t, or an internal modem. The address is used f or communication between software and a de vice. IRQ Level (Interrupt Request Level): The notification a processor receives[...]

Glossary 45 MultiModemZPX User Guide T1) between the customer premise and the A T&T ser ving class 4 CO are the customer’ s responibility . MegaLink: BellSouth’ s leased T1 service. Message: Associated with such ter ms as packet, fr ame, and segment. 1. In information theor y , an ordered ser ies of characters intended to conv ey inf ormati[...]

Glossary 46 MultiModemZPX User Guide via an SSCP-PU session. An SSCP activates a session with the physical unit in order to indirectly manage , through the PU, resources of the node such as attached links. This ter m applies to type 2.0, type 4, and type 5 nodes only . Pipe : A logical abstraction representing the association between an endpoint on[...]

Glossary 47 MultiModemZPX User Guide S Serial Port: The connector on a PC used to attach serial devices (those that need to receiv e data one bit after another), such as a mouse, a printer or a modem. This consists of a 9- or 25-pin connector that sends data in sequence (bit by bit). Ser ial por ts are referred to as “COMx” ports, where x is 1 [...]

Glossary 48 MultiModemZPX User Guide Time Slot: One of 24 channels within a T1 line. Each channel has a 64 Kbps maximum bandwidth. “Time slot” implies the time division multiple xing organization of the T1 signal. T oll Call: A call to a location outside of your local service area (i.e., a long distance call). T one dialing: One of two methods [...]

Glossary 49 MultiModemZPX User Guide • local digital loopback (tests DTE send and receive circuits), • local analog loopback (tests local modem operation), • remote analog loopback (tests comm link to the remote modem), and • remote digital loopback (tests remote modem operation). Virtual Circuit: A logical connection. Used in packet s witc[...]

Index 50 Inde x Symbols 11-bit operation ................................................. 5 33.6K bps ......................................................... 5 A adaptive ans we r ................................................ 5 ASCII Conv ersion Char t ................................. 38 A T&T calling card tone detection ................[...]

Index 51 V V .17 .................................................................. 8 V .22 .................................................................. 8 V .22bis .............................................................. 8 V .27ter .............................................................. 8 V .29 ...................................[...]