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Multi-Tech Systems ZBA manual

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  • Page 1

    MultiModem ® ZBA MT5634ZBA-Series MT5634ZBA MT5634ZBA-Global MT5634ZBA-V92 MT5634ZBA-V-V92 User Guide[...]

  • Page 2

    MultiModem ZBA MT5634ZBA-Series User Guide MT5634ZBA, MT5634ZBA-Global, MT5 634ZBA–V.92, MT5634ZBA-V–V.92 PN S000286G, Version G Copyright This publication may not be repro duced, in whole or in pa rt, without prior expressed written permission from Multi- Tech Systems, Inc. All rights reserved. Copyright © 2003-8, by Multi-Tech Systems, Inc. [...]

  • Page 3

    Table of Contents Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 3 Table of Contents Chapter 1 – Introduction ...................................................................................................... ......................................... 5  Features Table .......................................................[...]

  • Page 4

    Table of Contents Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 4 Appendix G – Warranty, Se rvice, and Te chnical Suppor t ......................................................................... ............... 39  Appendix H – ROHS HT/TS S ubstance Con centration ..........................................................[...]

  • Page 5

    Chapter 1 – Introduction Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 5 Ch apter 1 – Int r oduct ion Congratulations on your purc hase of the MultiModem ZBA modem. You have acquired one of the finest intelligent voice/data/fax modems available tod ay from one of the world’ s oldest modem manufacturers: Multi-T ech S ystems,[...]

  • Page 6

    Chapter 1 – Introduction Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 6 Features Specific to V.92 • Speed – V.92/56K download speeds and 48 K upload speeds when connecting with V.92 server. • Fax – Class 1, 1.0, 2, and 2.1 faxing at speed s to V.34/33.6 K bps (Super G3). • Compression – V.44 compression improves dat[...]

  • Page 7

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 7 C hapter 2 – Inst al lat ion This chapter shows you step-b y-step how to set up your Multi-Tech MT 5634ZBA modem. Safety Warnings • Use this product only with UL- and CUL-listed computers ( U.S.A. and Canada) • To reduce the risk of fire, use only 26 [...]

  • Page 8

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 8 Location of the Jumpers Note: J8 is the Jumper for the Modem with Vo ice Option Changing the Dial-U p/Leased-Line Jumper As shipped from the factory, your modem is configur ed for normal dial-up oper ation. T hat is, the modem must dial a phone number to co[...]

  • Page 9

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 9 Step 2: Connect the Modem to Your PC Turn off your computer. Place the modem in a convenient lo cati on, and then connect it to your computer’s serial port, the telephone line or leas ed line, AC power, and, optionall y, your telephone. Global Connections[...]

  • Page 10

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 10 Connect the Modem to Your PC Plug one end of the serial cabl e into the RS232 connecto r on the modem and the other end into a serial port connector on your computer, such as COM1 or COM2. Connect the Modem to the Telephone Line Plug one end of the modular[...]

  • Page 11

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 11 Step 3: Install the Modem Driver If you use Windows 2000 or above, you must install the modem dr iver. T he modem driver tells Windo ws ho w to control the modem. If you use a Linux operati ng s ystem, please see Appendi x D. If you use another operating s[...]

  • Page 12

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 12 Step 4: Configure the Modem for Your Country or Region – Global Product Only Different countries have different requireme n ts for how mode ms must function. Therefore, before you use your modem, you must configure it to match the defaults of the c ountr[...]

  • Page 13

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 13 Step 5: Configure the modem for best performance With Micorsoft Operating System, you can configure your m odem using HyperT erminal. Ensure that there are not other applications running t hat could take control of the com po rt to which the modem is conne[...]

  • Page 14

    Chapter 3 – Operation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 14 Ch apter 3 – Oper at ion About the Front Panel The LED indicators on the front panel in dica te status, configuration, and activit y: TD – Transmit Data. Flashes when the modem is transmitting data to a nother modem. RD – Receive Data. Flashes when the [...]

  • Page 15

    Chapter 3 – Operation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 15 PhoneTools Features With the PhoneTools communicati ons pro gram included with your modem, you ca n: • Upload and download data fil es. • Send faxes at preset times. • Store incoming voice messages and faxes. • Retrieve stored messages, faxes, and tel[...]

  • Page 16

    Chapter 3 – Operation Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 16 Connecting to the Internet Your Multi-Tech modem is your gate way to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establi s h a dia l- up account with an Internet service prov id er (ISP). To locate an ISP near [...]

  • Page 17

    Chapter 4 – AT Commands, S-Registers, and Result Codes Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 17 Ch apter 4 – A T C omm ands , S - R eg isters , and R esult Codes The AT Commands, S-Regist ers, and Res ult Codes for t he MT5634ZBA-Series Mo dems are published in a separ ate Reference Guide. This guide is inclu ded on th[...]

  • Page 18

    Chapter 5 – Remote Configuration Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 18 Chapter 5 – R emote Conf ig ur at ion Remote configuration is a network ma nagement tool that allo ws you to configure MT5634ZBA modem s remotely from one location. With password-protected re m ote configuration, you can iss ue AT commands to a r[...]

  • Page 19

    Chapter 6 – Callback Security Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 19 Ch apter 6 – Cal l back Securit y This chapter describes how to use callback securit y with your modem. Callback security protects your net work from unauthorized access and hel p s control long-di stanc e costs. W hen call back security is enabled,[...]

  • Page 20

    Chapter 6 – Callback Security Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 20 Setting Callback Security Message Parity The modem’s parity must match the parit y of the computer to which the modem is connected. 1. Open a data communications program suc h as H yperT erminal or PhoneTools. 2. In the terminal window, type AT #S x[...]

  • Page 21

    Chapter 6 – Callback Security Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 21 5. After the delay specified by the #CBD n command, the callb ack modem calls the number associated with the password. If the callback modem is unable to esta blish a connection, it tries again, up to the number of attempts specified by the #CBA n com[...]

  • Page 22

    Chapter 6 – Callback Security Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 22 Direct Connection Use this procedure when you want to connect without fi rst being called back. The pas s word that you use must be set up for an optional direct connection. 1. Using a data communications program such as Hyper Terminal or PhoneT ools,[...]

  • Page 23

    Chapter 6 – Callback Security Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 23 Callback Assignments Form Location Password Telephone Number 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 34 25 26 27 28 29[...]

  • Page 24

    Chapter 7 – Troubleshooting Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 24 Chapter 7 – Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unab l e to make a successful connection, or if you experienc e data loss or garbled characters during you r connection, it is possible that [...]

  • Page 25

    Chapter 7 – Troubleshooting Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 25 • Your communication software settings may not match the ph ysical port to which the mod em is connected. The serial cable might be plug ged into the wrong connector— c h eck your computer documen tation to make sure. Or you might have selected a CO[...]

  • Page 26

    Chapter 7 – Troubleshooting Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 26 • If the modem reports NO ANSWER , the other system has failed to go off-hook, or you might have di aled a wrong number. Check the number. • If the modem reports NO CARRIER , the phone was answered at the other end, but no connectio n was made. You [...]

  • Page 27

    Chapter 7 – Troubleshooting Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 27 Data Is Being Lost • If you are using data compression and a h igh speed serial por t, set the serial p ort baud rate to two to six times the data rate. • Make sure the flow control method you s elected in so ftware matches the method selected in th[...]

  • Page 28

    Appendix A – T echnical Specifications Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 28 Appendix A – T echnical Specif icat ions The MT5634ZBA-Series mo dem meets t he following specifications: Trade Name MultiModem ZBA Model Number MT5634ZBA Build Number MT5634ZBA, MT5634ZBA-Global, MT 5634ZBA–V92, MT5634ZBA-V–V 92 Server[...]

  • Page 29

    Appendix A – T echnical Specifications Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 29 Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface TIA/EIA RS-232C/ITU-T V.24/V.28 Connectors DB25F RS-232C connector; 2 RJ- 11 telephone jacks; power jack Cables Country-specific telephone; po wer cabl[...]

  • Page 30

    Appendix B – Upgradi ng the Modem’s Firmware Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 30 Appendix B – Upg r ading the Modem ’ s Fir m w are Your modem is controlled by semi-perm an ent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the mo[...]

  • Page 31

    Appendix B – Upgradi ng the Modem’s Firmware Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 31 Step 3: Download the Upgrade File 1. If you are not already at the MultiModem ZBA Firm ware page of the Multi-T ech W eb site, follo w the procedure in “Step 2: Ident ify the Current Fir mware.” 2. Download the upgrade fil e for y[...]

  • Page 32

    Appendix C – Regulator y Compliance Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 32 Appendix C – R eg ulator y Complianc e FCC Part 15 Regulation This equipment has bee n tested an d found to comply with the limits for a Class B digital devic e, pursuant to Part 15 of the FCC rules. These limits are desi gn ed to provide reas[...]

  • Page 33

    Appendix C – Regulator y Compliance Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 33 Canadian Limitations Notice Notice: The ringer equiva le nce number (REN) assigned to each terminal device provide s an indication of the maximum number of terminals allo wed to be connected to a telep hone in terface. The termination on an inte[...]

  • Page 34

    Appendix C – Regulator y Compliance Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 34 New Zealand Telecom Warning Notice 1. The grant of a Telepermit for any item of terminal equip ment indicates only that Te lecom has accepted that the item complies with minimum conditions for c onnection to its network. It indicates no endorsem[...]

  • Page 35

    Appendix D – Waste Electrical and Electro nic Equipment Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 35 Appendix D – W a ste Elect rical and Elect ronic Equipment WEEE (Waste Electrical and Electronic Equipment) Statement July, 2005 The WEEE directive places an obl igation on EU-based manufactur ers, dist ributors, and retail[...]

  • Page 36

    Appendix E – Installing a Mo dem under Linux Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 36 Appendix E – Inst al ling a Modem under Linux This appendix expl ains how to install a modem on a computer oper ating under the Red Hat Linux 6.2 operati ng system. Other versions of Red Hat and other Linux operating systems shoul d b[...]

  • Page 37

    Appendix F – Connectin g to a Cisco Router Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 37 Appendix F – Connect ing to a Cisco R outer Connecting to a Cisco Router Console Port The console port on the Cisco IOS ® router is an asynchr onous serial port configured as data communications e qu ipme nt (DCE). For Cisco 1000, 1600[...]

  • Page 38

    Appendix F – Connectin g to a Cisco Router Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 38 Step 3: Console Port Final Setup Send the following command string to the modem co nn ect ed to the console port of the Cisco router: AT% R1 &W 0 The %R1 command sets E0 , Q1 , &D0 , &K0 , $SB9600 , and %S1 , and the &W0 c[...]

  • Page 39

    Appendix G – Warrant y, Service, and Technical Support Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 39 Appendix G – W arrant y , Ser v ic e, and T echnical Suppor t Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for [...]

  • Page 40

    Appendix G – Warrant y, Service, and Technical Support Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 40 airmail parcel post; shipments made by an y ot her method will be refused. Please include, inside the shi pp ing box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your t[...]

  • Page 41

    Appendix H – ROHS HT /T S Substance Concentration Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 41 Appendix H – R OHS HT/TS Substance Conc ent r ation 依照中国 标 准的有毒有害物 质 信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信?[...]

  • Page 42

    Index Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 42 Inde x A AT commands &D ................................................................................... 12 &F .................................................................................... 12 &W ............................................................[...]

  • Page 43

    Index Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 43 R Remote Configuration .......................................................... 17 Escape Characte r .............................................................. 17 Replacement Par ts ................................................................ 39 Result Codes ........[...]