NEC 5330 IP manual

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Table of contents for the manual

  • Page 1

    MITEL 5330 IP and 5340 IP Phones User Guide[...]

  • Page 2

    NOTICE The inf ormation c ontaine d in this docum ent is bel ieved to b e accurate in all r espec ts but is not warrant ed by Mitel N etwor ks ™ Corporation ( MITEL ® ) . The inf ormatio n is subj ect to cha nge without not ice and should no t be cons trued i n any wa y as a com m itment b y Mitel or an y of its aff iliates or subsid iaries. M i[...]

  • Page 3

    Table of Contents 3 ABOUT YOUR PHONE ............................................................................................................ 8 Elements of Your Phone ......................................................................................................... 9 Ring/Message indicators ...............................................[...]

  • Page 4

    5330/5340 IP Phones – User Guide 4 Enable URL Displays on your Phone ................................................................................... 26 Enable PC Connectivity ........................................................................................................ 26 USING THE PC COMPANION APPLICATION ..........................[...]

  • Page 5

    Table of Contents 5 Mute ...................................................................................................................................... 41 Transfer ....................................................................................................................... .......... 42 Conference .................................[...]

  • Page 6

    5330/5340 IP Phones – User Guide 6 Hot Desk - PIN Change ........................................................................................................ 63 Make Busy ...................................................................................................................... ...... 63 Message Waiting Indicator ..................[...]

  • Page 7

    Table of Contents 7 Save a message ................................................................................................................. .... 76 Delete a message ............................................................................................................... .... 76 Add a message sender to your contacts list..............[...]

  • Page 8

    8 ABOUT YOUR PHONE The Mitel ® 5330 and 5340 I P Phones are full-featu re, dual port, dual mode enterprise-class telephones that provide voice co mmunication over an IP network. The y both feature a large graphics display (160 x 320) and self-labelin g keys. The 5330 IP Phone offers 24 programmable multi-function keys and the 5340 IP Phone offers [...]

  • Page 9

    5330/5340 IP Phones – User Guide 9 The 5340 IP Phone Elements of Y o ur Phone Fea tu re Function 1) Display Provides a large, high-resolution vi ewing area that assists you in selectin g and using phone features. 2) Ring/Message Indicator Flashes to signa l an incoming ca ll and to indicate a messag e waiting in your voice mailbox. 3) Volume, Spe[...]

  • Page 10

    5330/5340 IP Phones – User Guide 10 Elements of Y o ur Phone Fea tu re Function • ( MUTE ) enables Mute, which allows y ou to temporarily turn your phone's handset, headset or handsfree micro phone off during a call. 4) Fixed Function Keys Give you access to the following phone functions: • ( APPLICATIONS ) : provides access to menus for[...]

  • Page 11

    5330/5340 IP Phones – User Guide 11 Ring/Mes sage ind ic ators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For User s on R esi lien t 33 00 ICP System s If during a c[...]

  • Page 12

    5330/5340 IP Phones – User Guide 12 TIPS FOR YOUR COMFORT AND SAFETY Don't crad le the han d set! Prolonged use of the handset can lead to n eck, shoulder, or back discomfort , especiall y if you cradle the handset betwe en your ear and shoulder. If you use your phone a lot, you may find it more comfortabl e to use a headset. See the se ctio[...]

  • Page 13

    5330/5340 IP Phones – User Guide 13 USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and ke ys are shown and described below. The Phone window provides access to pro gramma ble keys and the main phone interface. Getting Starte d wit h Your Phone When you receive your phone, you need to progra m features an[...]

  • Page 14

    5330/5340 IP Phones – User Guide 14 5340 and 5330 IP P hone Def ault Window and K eys Featur e F unction 1) Softkeys Allow you to access specific call control features, whi ch are contex t sensitive. Non-programma ble feature ke y s, which are specific to the application or state of the set. Th e 5330 provides th ree softkeys and the 5340 provide[...]

  • Page 15

    5330/5340 IP Phones – User Guide 15 ABOUT YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provi de applic ations that simplify the use of y our phone. To open the Applications window, press the blue Applications key. The Applications home window gives the current status of your phone’s applications. To open an application, press the ke y b[...]

  • Page 16

    5330/5340 IP Phones – User Guide 16 You can press the progra mmed application key fr om the default Phone Window. For information on programming keys, see Programming Features On Your Keys . Using the Sett in gs Application The Settings application provides a single loca tion to access all your phone settings. The Settings window provides acc ess[...]

  • Page 17

    5330/5340 IP Phones – User Guide 17 Using the C all H istory A pplic ation Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest lo g is replaced each time a new call is missed, made, or answered. From this application, you can • display logs by ty p e • display call informatio[...]

  • Page 18

    5330/5340 IP Phones – User Guide 18 5. Do one of the following: • If necessary, use the ke ypad, Delete Digit, and Backspace ke ys to modify the number. Press Dial to call the number or press To Contacts to save the contact details to the People application (5340 I P Phone only). • Press or at the bottom of the set to display d etails for ano[...]

  • Page 19

    5330/5340 IP Phones – User Guide 19 Getting Help To access the 5330/5340 IP Phone help and docu mentation: 1. Press the blue Applications key. 2. Press Help . You have the following options: • Press Launch P C Help to display www.edocs.mitel.com. • Press Key Ico ns or Quick He lp. • Press or at the bottom of the set to vie w items for the s[...]

  • Page 20

    5330/5340 IP Phones – User Guide 20 CUSTOMIZIN G YOUR PHONE Use the Settings applicati on to customize your phone. Note: The S ystem Administrator can invoke a Lo ck to Factor y default option on a per-phone basis. When this is in effect, the s y stem admin istrator sets the following settings and you cannot change them: • Programmable Keys •[...]

  • Page 21

    5330/5340 IP Phones – User Guide 21 Using the On-S cree n Keyboard to Enter Inf ormation The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter na me/number informatio n, press Keyboard to display the on - screen ke yboard. 2. Press Ne xt P age and Previous Page to navigate[...]

  • Page 22

    5330/5340 IP Phones – User Guide 22 Specify Language To specify the language in which pr ompts and applications display: 1. Press Settings . 2. Press the Language setting. The phone displays the three language selectio ns that are currently programmed in the ICP. 3. Select the appropriate language and press Save . The phone displays your chosen l[...]

  • Page 23

    5330/5340 IP Phones – User Guide 23 Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this proced ure; however, adjust ing the speaker volum e also affects the b eep volume. To adjust the volume of the audio feedback: 1. Press Setti ngs . 2. Press Audio Fee[...]

  • Page 24

    5330/5340 IP Phones – User Guide 24 Specify Call Notific ation Behavior To specif y that the Phone window automaticall y displays wh en you are making or re ceiving calls: 1. Press Setti ngs . 2. Press Call Notification . 3. Press the appropriate options to identify when you want the Phone window to display. For example, i f you select the Made o[...]

  • Page 25

    5330/5340 IP Phones – User Guide 25 Notes: • If the phone is in talk state, this action adjusts the volume of the handset, h eadset or speaker. • If the phone is idle, this action adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1. Press Sup erkey (must be programmed to a ke y). 2. Press the No softkey until "Rin[...]

  • Page 26

    5330/5340 IP Phones – User Guide 26 Program Receipt of Ex ternal Messaging You can program your phone to launch the Phone application when it receives message s (other than phone calls). To program receipt of Ex ternal message t ypes: 1. Press Setti ngs . 2. Press External Messages . 3. Press the checkbox Enab le . 4. Press Save . Enable UR L Dis[...]

  • Page 27

    5330/5340 IP Phones – User Guide 27 USING THE PC COMPANION APPLICATION About the PC Companio n Applicatio n The PC Companion Application is a PC-based desktop prog ramming tool that allows y ou to easily program y our phone ke ys and label those keys using your PC. You can also use the PC Companion Application to program your feature k eys to lau[...]

  • Page 28

    5330/5340 IP Phones – User Guide 28 6. To launch the PC Companion Application, c lick the Windows Start me nu and navigate to Mitel -> Mitel 5330 5340 PC Companion Application . 7. In the PC Companion application, do the following: a) Select PC Connectivity from the menu on the left. b) Enter the IP Address fi eld you recorded in Step 2 in Con[...]

  • Page 29

    5330/5340 IP Phones – User Guide 29 Progr am ming Featu re Key s Using t he PC Com panion Appli cation 1. Select Programmable Keys from the menu, and t hen click the desired ke y . 2. Program a phone feature, phone app lications, or PC application: To program a Phone Feature: • Select Telephone Fe ature from the Feature list. • Select the des[...]

  • Page 30

    5330/5340 IP Phones – User Guide 30 Clearin g, Editing o r Copying Key P r ogramm ing 1. Select Programmable Keys from the menu. 2. Right-click the key you want to clear, edit, or cop y. 3. Do one of the following: • Select Clear . Re-program the ke y, if desired. • Select Edit… , reprogram the ke y as desired, and then click Save . • Sel[...]

  • Page 31

    5330/5340 IP Phones – User Guide 31 PROGRAMING FEATURES ON YOUR KEYS Tips on Pr ogramm ing Features You can program your phone's programmable ke y s to enable features. To program your key s, use: • Settings application • PC Companion application You can assign the following to a pro grammable Key: • Features and Fixed function ke y s:[...]

  • Page 32

    5330/5340 IP Phones – User Guide 32 Fea tu re Def ault Label Call Ba ck Call Ba ck Headset 1 Headset Make Busy Make Busy Campon Campon Override Override Direc t Page Page Do Not Disturb DND Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting I ndicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privac y Re[...]

  • Page 33

    5330/5340 IP Phones – User Guide 33 Fea tu re Def ault Label Transfer/Confer ence Trans/Conf Cancel Cancel An al og Line An al og Line 1. Turning on the Headset feature key has no effect on the Cordless Headset . Applications available for program ming on programmable keys Application Defaul t Label Applications L ist Applications Call History Ca[...]

  • Page 34

    5330/5340 IP Phones – User Guide 34 Progr am Feature Keys U sing the Settings A pplic ation To program a Phone Feature or hard ke y: 1. Press Setti ngs . 2. Press Programmable Keys . 3. Press the key you wish to program. 4. If applications are displayed, press View Feat ures. 5. Use the Page Navigation keys to move through the features list. 6. S[...]

  • Page 35

    5330/5340 IP Phones – User Guide 35 To program Speed Call: 1. Press Setti ngs . 2. Press Programmable Keys . 3. Press the key you wish to program . If it’s already programmed, press Clear Key . 4. Press Speed Cal l . 5. Press Edit Label and en ter the label for the Spee d Call. 6. Press Save. 7. Press Edit Numbe r and enter the phone numb er fo[...]

  • Page 36

    5330/5340 IP Phones – User Guide 36 SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up y our contact list. Adding nam e s to your contact list You can add a name to your contact lis t by entering it directly using the People application or by copying a number from the Call Info window. Si nce a contact’s phon e number[...]

  • Page 37

    5330/5340 IP Phones – User Guide 37 MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial a number from the People application (for the 5340 IP Phone onl y ). • Press the pro grammed key associat ed with the party you want to call. For more information about programming keys, see Programming F eatures On Yo[...]

  • Page 38

    5330/5340 IP Phones – User Guide 38 for your phone, the search is limited to names that share your location; otherwise, the entire dire ctor y is searched. • If the system option “Phonebook Lookup – Display User Location” is enabled, after the phonebook sear ch function displa ys the matching name and director y number, the user’s locat[...]

  • Page 39

    5330/5340 IP Phones – User Guide 39 Redial - Saved Number To save the last number that y ou manuall y dialed: 1. Lift the handset. 2. Dial the appropri ate feat ure access code. To Redial a saved number: 1. Lift the handset. 2. Dial the appropri ate feat ure access code. Handsfre e Oper ation To use Handsfree to ma ke a call: 1. If you want to us[...]

  • Page 40

    5330/5340 IP Phones – User Guide 40 1. Press ( SP EAKER ). 2. Hang up the handset. Auto-Answer When the Auto-Answer f eature is active, incoming calls ring briefl y, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or us e the handset. To enable or disable Aut o-Answer: • Press Auto-Answ er key. (See Pr[...]

  • Page 41

    5330/5340 IP Phones – User Guide 41 CALL HANDLING Hold To place a call on Hold: • Press ( HOLD ). • Press the key that you have programmed as Hold. The indicator flash es on the line that has the held ca ll. Note : You can onl y retrieve a call fro m hold when the phone is idle. To retrieve a call from H old, do one of the following: • Lift[...]

  • Page 42

    5330/5340 IP Phones – User Guide 42 Transfer To Transfer an active ca ll: 1. Press ( TRANS/CONF ). 2. Dial the number of the third part y. 3. Do one of the following: • To complete the Transfer , hang up. • To announce the Transfe r, wait for an answer, con sult, and hang up. • To cancel the Trans fer, press ( CANCEL ). To transfer an activ[...]

  • Page 43

    5330/5340 IP Phones – User Guide 43 Add Held To move a call on hold to another line app earance: 1. Press an available li ne key. 2. Press the AddHeld softk ey. 3. Press the flashin g line key. To add a call on Hold to an exis ting conversation or conferenc e: 1. Press the AddHeld softk ey. 2. Press the flashin g line key. Swa p To call another p[...]

  • Page 44

    5330/5340 IP Phones – User Guide 44 USING QUICK CALL FORWARD A LWAYS To program and enable C all Forward Always: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key. 2. If a number is alread y programmed, you can • Press Activate to enable forwarding to the curr ent number or • Enter a new destination number a[...]

  • Page 45

    5330/5340 IP Phones – User Guide 45 To create a Call Forward profile: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key. 2. Press Profiles . 3. Press New Profile . 4. Press Edit Profile Name . An on-screen ke yboard displays. 5. Press the appropriate ke ys in the on-screen keyboard to ente r the profile name and[...]

  • Page 46

    5330/5340 IP Phones – User Guide 46 ACTIVATE CALL FORW ARD To turn Call Forward on once it has been pro grammed: 1. Press the blue Applications key. 2. Press Call For warding . 3. Press Profiles . 4. Press the appropriate Profile setting . 5. Press Activate . 6. Press Close . CANCEL CALL FORWARD To cancel Ca ll Forward: 1. Press the blue Applicat[...]

  • Page 47

    5330/5340 IP Phones – User Guide 47 USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code ident ifies the ac count in the call records that your system generates. A forced account code is usually entered from another ex te nsion, enabling you to use featur[...]

  • Page 48

    5330/5340 IP Phones – User Guide 48 Attendant Call Hold - Remote Retrieve To retrieve a c all placed on Hold b y the attendant: 1. Lift the handset. 2. Dial the appropri ate feat ure access code. 3. Dial the digits announced by the attendant. Callback The Callback feature allows you to be notifie d when a bus y phone becomes free or when a phone [...]

  • Page 49

    5330/5340 IP Phones – User Guide 49 To cancel Call F orward – Remote from the station that se t the remote forwarding: 1. Lift the handset. 2. Dial the appropri ate feat ure access code. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call F orward – Remote from the station that wa s forwarded: 1. Press Sup erkey (must be p[...]

  • Page 50

    5330/5340 IP Phones – User Guide 50 Call Forward - Override To override Call Forward and rin g a station: 1. Lift the handset. 2. Dial the appropri ate feat ure access code. 3. Dial the extension number. Call Pa rk The Call Park fe ature allows you to place a call i n a special hold state. You , or someone else, can then retrieve the ca ll from a[...]

  • Page 51

    5330/5340 IP Phones – User Guide 51 2. Dial the directory number on which the c all is parked (not required if the n umber is programmed to the Call Park feature key). 3. If there are multiple c alls parked on the number, dial the two-dig it index number to retrieve a specific call, or # to re trieve the longest parke d call. Call Pickup To answe[...]

  • Page 52

    5330/5340 IP Phones – User Guide 52 How you answer a Direct Page depends on wh ethe r Handsfree Answerb ack is enabled and turned on at your phone. See one of the fo llowing procedures in this guide: • Direct Pagin g - Handsfree Answerb ack Enabled • Direct Paging - Handsfre e Answerback Disabled Direct Pagin g - Hands free Answerback Enabl e[...]

  • Page 53

    5330/5340 IP Phones – User Guide 53 To answer a call usin g Handsfree Answe rback: Phone state before Page arrives To answ er the Dire ct Page Phone is idle and MUTE is flashing 1. Check that MUTE is OFF. 2. Listen for the paging part y. 3. Begin speaking. 4. Lift the handset if you wish to switch from a Handsfree call to a handset call. You are [...]

  • Page 54

    5330/5340 IP Phones – User Guide 54 Direct Pagin g - Hands free Answerback Disabled Your administrator enables or disables Hands free Answerba ck and you can also turn it on or off on your phone. To turn Handsfree Answe rback off, see "Direct Paging - Handsfree Answerb ack Enabled" elsewhere in th is guide. When Hands free Answerb ack i[...]

  • Page 55

    5330/5340 IP Phones – User Guide 55 Do Not Dis turb When you enable Do Not Disturb, calle rs will get a busy tone, and an on-screen text message indicating that you do not wish to be disturbed. To activate or d eactivat e Do Not Dist urb: • Press the Do Not Disturb key that you programmed. The ke y is hig hlighted when Do Not Disturb is activat[...]

  • Page 56

    5330/5340 IP Phones – User Guide 56 EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programme d, Emergency Number dialing should only be perform ed by pickin g up the handse t a nd selecting the Analog Line key you have programmed. If Privacy Mode is enabled and the Analog Line ke y loc al line is b usy[...]

  • Page 57

    5330/5340 IP Phones – User Guide 57 Float Ke ys (5 34 0 IP Phone) The 5340 IP Phone offers 48 programmable multi-f unction ke ys for one-touch featu re access. You can program three o f these keys as float ke ys. Float keys are typically used to display unanswered ringing lines on designated ke ys where the ringing lines would otherwise be hidden[...]

  • Page 58

    5330/5340 IP Phones – User Guide 58 Programming Float Keys You program the Float Ke y s using the Settings application on the 5340 phone. You are able to program the Float Keys essentia lly as a mirro r of any of the lines programmed on the 48 programmable ke y s. The Float Ke ys reflect the state of those lines including indicators and labels, a[...]

  • Page 59

    5330/5340 IP Phones – User Guide 59 6. Repeat steps 3 – 5 for ever y line key that you want to appear on the float keys. 7. Press Save . 8. Press Close . To disable float keys 1. Press Applications . 2. Press Setti ngs . 3. Press Float Keys . 4. Press Disable . 5. Press Save . Using Float Keys You can set up more than thre e lines to float. As [...]

  • Page 60

    5330/5340 IP Phones – User Guide 60 Group Listen With Group L isten, you can carry on a conversation using the handset or headset while allowin g others nearby to listen to the person at th e far end over the hands free speaker. The h andsfree microphone is disabled in Group Listen mode. To activate Group Listen while in a handset conversation: ?[...]

  • Page 61

    5330/5340 IP Phones – User Guide 61 To respond to a Group Page b y using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet M e Answer or dial the appropri ate feature access code. (See Programming Features on Your Phone for in structions on programming fe atures to your phone.) 3. Do one of the following: • To respon[...]

  • Page 62

    5330/5340 IP Phones – User Guide 62 Hot Desk ing Hot Desking allows you to log into the tele phone system from an y phone desig nated as a Hot Desk phone. When you log in at the phone usin g y o ur assign ed Hot Desk User Extension Number, the phone assumes all your speed dials, features ke y s, call forwarding setup, and line appearances - ev en[...]

  • Page 63

    5330/5340 IP Phones – User Guide 63 To remotel y log out a Hot Desking phone: 1. Dial 111. 2. Dial the Hot Desk User Ex tension Number that you want to log out. 3. Press the Logout command key. 4. Press the Confirm command ke y. Hot Desk - PIN Change To change your Hot Des k PIN: 1. Log into a Hot Desking phone. 2. Press Sup erkey (must be progra[...]

  • Page 64

    5330/5340 IP Phones – User Guide 64 Messa ge Wait ing In dicator The Message Waiting Indicator (MWI) fea ture allows you to be notified when messag es have been left on another phone. Once you have programmed a ke y to MWI, this key is always enabled. To use MWI to contac t the extension that left a message : • Press the key you have programmed[...]

  • Page 65

    5330/5340 IP Phones – User Guide 65 3. Press the Read Message softke y, and do one or all of the following: • To display the time the message wa s sent, press the More Msg softke y. • To display the number of the caller, press the Mo re Msg softke y twice. • To call the messag e s ender, press the Call softkey. • To delete the message, pr[...]

  • Page 66

    5330/5340 IP Phones – User Guide 66 Messagi ng - Cancel Call back To cancel a Call back: 1. Lift the handset. 2. Dial the appropri ate feat ure access code. 3. Dial the number of the called station. 4. Hang up. Messa ging - C ancel All C a llback s To cancel a ll Callbac ks: 1. Lift the handset. 2. Dial the appropri ate feat ure access code. 3. H[...]

  • Page 67

    5330/5340 IP Phones – User Guide 67 Override (Intr ude) When you dial a number whose owner h as enabled Make Bus y, your phone displays the message indicating tha t the line is busy. You have the option to override this setting . To use Override when you encounter a bus y tone: 1. Press the key you programmed as Ov erride . 2. Wait for an answer.[...]

  • Page 68

    5330/5340 IP Phones – User Guide 68 To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox . 3. Follow the prompts to retrieve the recording. Reminder To program a Reminder: 1. Press Sup erkey (must be programmed to a ke y). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Remi nder softkey. 4. E[...]

  • Page 69

    5330/5340 IP Phones – User Guide 69 Speak @Ease Users of the Speak@Ease softke y can place a call by speaking the name of the person the y wish to dial. Speak@Ease en ables you to have access to Mitel Speech Server. The Speech S erver is a speech recognition application that routes inco ming calls to a specific d estination based on spoken comman[...]

  • Page 70

    5330/5340 IP Phones – User Guide 70 Trunk Flash The Trunk Flash feature allows you to access Ce ntrex features (if available) while you ar e talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key you have programmed to Flash. Note : You can program a key to single flash or do uble flash. 2. Wait for dial t[...]

  • Page 71

    5330/5340 IP Phones – User Guide 71 VISUAL VOICE MAIL (5340 IP Phone Only) Set up your mailbox Before you can use voice mail, you must first set up y our m ailbox. To set up your mailbox: 1. Dial the voice mail Hunt Group number provi d ed b y your system administrator. 2. Follow the verbal instructions to create your personal passcode and to rec[...]

  • Page 72

    5330/5340 IP Phones – User Guide 72 2. Enter your pass code. 3. Press OK . 4. If you wish to have the system remember this passcode, press Reme mber my passcode to enable the ch eck box ( 5 ). 5. Press Login . Note : While you are logged into your mailbox, no indication of an y new messages arriving is provided until you log out and log in again.[...]

  • Page 73

    5330/5340 IP Phones – User Guide 73 About the Visual Voice Mail main wi ndow The Voice M ail Application Main Windo w The Voice Mail application main window contains a chronological list of the voice messages in your mailbox, with the oldest message listed firs t. Use the Navi gation keys to scroll through the messages. By default, only new messa[...]

  • Page 74

    5330/5340 IP Phones – User Guide 74 Disp la y m essag e detai ls To display details about a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. Th e Message Details window dis plays showing the following information about your message: • Message sender name an d number (if available[...]

  • Page 75

    5330/5340 IP Phones – User Guide 75 Play a voice message To play a voice messa ge: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in y our message list. 4. Press Play . Control the play of the message via the following command buttons: • stop • pause • rewind the message b y five seconds ( ➟ Skip) • fa[...]

  • Page 76

    5330/5340 IP Phones – User Guide 76 Save a message To save a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a messag e in your message list. 4. Press Keep . The saved message is removed from the new list and added to the sa ved list. Delete a me ssage To delete a message: 1. Open the Voice mail application. 2. [...]

  • Page 77

    5330/5340 IP Phones – User Guide 77 2. Login to your mailbox. 3. Select a message in y our message list. 4. Press Give . 5. Enter the recipient’s mailbox number. 6. Press Send m essage . Forward a m e ss age to y our em ail address You can onl y forward a message to y our email addr ess if the Fo rward to E mail feature is enabled on your syste[...]

  • Page 78

    5330/5340 IP Phones – User Guide 78 USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Un it for confer encing. You use the Conferen ce Controller to turn the conference unit off o r on, to adjust the volume or to put the conferenc e unit into Presentation mode. You c an only run one Conference Controller ses[...]

  • Page 79

    5330/5340 IP Phones – User Guide 79 Mute the conferen ce unit To mute the conference unit so that conversation in the meeting room cann ot be heard b y individuals being conferenced: • Press Mute . USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Mod u le. The Line I nterface Module allows you to make and receive cal[...]

  • Page 80

    5330/5340 IP Phones – User Guide 80 To answer a waiting ca ll on the analog line: Note : If you have subscribed to an analog call waiting service, you may use the hookswitch or press Cancel ( ) to answer a waiting ana log call. When you are on an analog ca ll and a waiting analog call arrives, you hear a beep. This f eature may not be supported i[...]

  • Page 81

    5330/5340 IP Phones – User Guide 81 USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES The cordless handset and cordless heads et provi de users with the capabilit y to move around within their own office or adjacent offices while u sing the telephone. Both cordless devices connect to y our IP tele phone through the cordl ess module, which[...]

  • Page 82

    5330/5340 IP Phones – User Guide 82 Figure 2. Rear view Elements of Your Cordless Modul e and Accessories Fe ature F uncti on 1) Cordless Module Attached to the back of the phone, the module contains a Light Emitting Diode (L ED) indicating that a cordless device is in use; also indicates the st ate of pair ing between the module and a cordless d[...]

  • Page 83

    5330/5340 IP Phones – User Guide 83 Handset/He adset Combinations The following combinations of corded and co rdl ess headset and handset ar e supported on the 5330/5340 I P Phone: • Corded handset onl y • Corded headset onl y • Corded handset and cord ed headset • Cordless handset only • Cordless headset onl y • Cordless handset and [...]

  • Page 84

    5330/5340 IP Phones – User Guide 84 To unpair a cordless acce ssory: 9. Press the blue Applications key and then press Cordless Devs . 10. Press the device name that you want to unpair . The information scr een for the selected device appears. 11. Press Unpair this Devic e . If the accessor y is in use, an error message is displays. Otherwise, th[...]

  • Page 85

    5330/5340 IP Phones – User Guide 8 5 USING THE CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, th e cordless handset contains a rechargeable battery that charges in the handset cradle when not in use. To use the Cordless Handset[...]

  • Page 86

    5330/5340 IP Phones – User Guide 8 6 Feature Function 3) Mute button Mute allows you to turn the microphone off during a call. 4) Volume Up and 5) Volume Down buttons Up and Down provide volume control for the ringer and handset/headset. Note : The IP Phone deactivates the cordless ha ndset when a corded handset is p lugged in. Answer a call Do o[...]

  • Page 87

    5330/5340 IP Phones – User Guide 87 Alerting T ones an d LEDs The cordless accessori es provide the foll owing alerti ng tones: Fe ature F uncti on Mute key on cordless device ON/OFF 2-pitch tone occurs immediate ly. Reminder tone occurs 30 seconds after a ctivation and then regula rly until deactivate d. Mute key on Phone ON/OFF No immediat e to[...]

  • Page 88

    5330/5340 IP Phones – User Guide 88 Cordless Handset LEDs The handset has two LEDs: • Blue – indicates the operational status of the hand set • Green – indicates th e status of th e electrical charge of t he batter y LED Color LED Stat e Indicates Solid Handset is muted Blinking Handset is in pairing mode Winking Active audio path betwee [...]

  • Page 89

    5330/5340 IP Phones – User Guide 89 USING THE CORDLESS HEADSET The cordless headse t offers the same capa bility as the cordless handset to make and answer telephone calls away from your desk while a dding the convenience of han ds-free operation. When not in use, t he cordless headset sits in the headset char ging cradle. To use the Cordless Hea[...]

  • Page 90

    5330/5340 IP Phones – User Guide 90 Answ er a call Do one of the following: • Lift the cordless he adset from th e cradle. • If the headset is alread y out of the cradle , press the hookswitch button on the headset. Hang up Do one of the following: • Replace the cordless headset i n the cradle. • If the headset is alread y out of the crad[...]

  • Page 91

    5330/5340 IP Phones – User Guide 91 Fe ature F uncti on Out of range Repetitive 3-pitch tone until y ou are back in range. Note : If you are out of ra nge for more than 10 seconds, any call that is in progress is dropped and not recovered. Cordless Headset LEDs There are two LEDs associated wi th the cordl ess headset: • A blue LED on the heads[...]

  • Page 92

    5330/5340 IP Phones – User Guide 92 USING THE CORDLESS DEVICE S APPLICATION The Cordless Devices Application provides acces s to module information and pairing for hand- or headsets. To access the Cordless Devices Application, do on e of the following: • Press the blue Applications key and then press Cordless Devices • Press a feature ke y yo[...]

  • Page 93

    5330/5340 IP Phones – User Guide 93 Auto Dial When a Cordless Module is installed and at least one device is pai red, the Auto Dial feature is available in the Settings menu. You can pro gram a number that is automati cally dialed when a cordless device hookswitch button is pressed. To program an Auto Dial number: 1. Press Setti ngs . 2. Press Au[...]