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NEC Digital Voicemail manual

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Table of contents for the manual

  • Page 1

    DIGIT AL VOICEMAIL USER GUIDE NEC Xen Voice Mail Cover 18/7/2003 4:42 PM Page 1[...]

  • Page 2

    Digital V oicemail User Guide Name Extension Number Personal ID To reach Xen Mail: From Inside, dial From Outside, dial System Manager Extension Number To simplify recording, write down your greeting here: Sample: “Hi, this is____________. I’m away from my phone now, but I will check my mailbox regularly. Leave me a message, and I‘ll return y[...]

  • Page 3

    1 General Information Pages 2 - 3 Getting Started Pages 4 - 5 Call Forward Settings Calling Y our V oice Mailbox Pages 6 - 7 Checking Messages Leaving Messages Pages 8 - 9 Reviewing Messages Pages 11 Changing Y our Setup Options Pages 13 - 15 Quick T ransfer to V oicemail T ransferring a Call Directly to a V oice Mailbox Live Record Pages 16 - 17 P[...]

  • Page 4

    2 General Information Introduction Welcome to the NEC Xen Mail and Xen Mail Lite digital voicemail! As both the Xen Mail and Xen Mail Lite have common features, this guide will only make reference to the Xen Mail. This guide describes the system’s features and details the steps you need to take to make Xen Mail a working partner in your day-to-da[...]

  • Page 5

    3 V oicemail Message Indication Whenever there are new messages in your Voice Mailbox, an indication will be provided at your telephone: Digital Display Telephone: Display = Xen Mail extension number and number of new messages Digital Telephone: Large LED = Slow flashing red Single Line Telephone: MW Lamp = Steady red You may also instruct Xen Mail[...]

  • Page 6

    4 Getting Started When you call the Xen Mail system for the first time, you will be asked to personalise your mailbox. Doing this will open your mailbox and make it ready to use. Entering Y our Mailbox Press Message OR Lift handset and Dial Xen Mail. Dial your personal ID, if necessary (typically 9+ your extension number). Follow prompts to accompl[...]

  • Page 7

    5 Enter a Security Code of 3 to 10 digits via your telephone dialpad. Dial * to complete code entry. Re-enter your security code, as prompted, for confirmation. Dial * to complete code entry. Opening Y our Mailbox Dial 1 to confirm your personalised settings and open your mailbox for use, otherwise dial 2 . Note: Your personalised settings can be c[...]

  • Page 8

    6 Call Forwar d Setting Call Forward Busy/No Answer (CF B/NA) The most frequent method of utilising voicemail is to have calls forwarded to your Voice Mailbox when you are busy on another call or are away from your phone. To forward your telephone: Set Lift handset: hear ICM dial tone. Dial the Call Forward Busy/No Answer set code 43 . Dial Xen Mai[...]

  • Page 9

    7 Calling Y our V oice Mailbox Use this simple procedure every time you wish to access your voice mailbox, or press the Softkeys as shown in the section entitled Xen Mail Softkeys & Definitions . Press Message OR Lift handset and Dial Xen Mail, wait for answer. When calling from your telephone: Dial your security code, if prompted. Note: When n[...]

  • Page 10

    8 Checking Messages Quick Key 4 Call your voice mailbox for new messages when you receive a voicemail message indication. Alternatively, you can press the Softkeys as shown in the section titled Xen Mail Softkeys & Definitions . Dial 1 for YES when asked, “ You have ___ new messages. Would you like to hear them? ” Messages marked “ Urgent[...]

  • Page 11

    9 Leaving Messages Quick Key 5 Send messages to other Xen Mail users directly from your voice mailbox. Alternatively, you can press the Softkeys as shown in the section titled Xen Mail Softkeys & Definitions . Dial 1 for YES when asked, “ Would you like to leave any messages? ” Dial the first 3 letters of the last name of the person or the [...]

  • Page 12

    10 Messaging Tips • If you are unsure of the spelling of the first 3 letters of the person ’ s last name, use a “ Wildcard Key ” , typically 1 or 0 , in place of one or more letters. This “ Wildcard ” matches any letter. • While recording a message, dial # to erase your message and begin again. • Always try to leave a concise and st[...]

  • Page 13

    11 Reviewing Messages Quick Key 6 Messages you ’ ve already listened to (old messages) can be reviewed for a short while (typically until midnight), be redirected to another voice mailbox or archived for a longer time. Review Dial 1 for YES when prompted “ You have ___ messages to review, would you like to check them? ” Dial 1 for YES or 2 fo[...]

  • Page 14

    12 Keeping Y our V oice Mailbox Curr ent Review and revise your setup options on a regular basis. Greetings • You can review the greetings you have recorded for the internal and outside callers. Greetings can be re-recorded at any time. • An alternative greeting can be recorded and selected to accommodate special situations such as when you are[...]

  • Page 15

    13 Changing Y our Setup Options Quick Key 7 You may personalise your voice mailbox to accommodate your current schedule or plans by changing your setup options. Alternatively, you can press the Softkeys as shown in the section titled Xen Mail Softkeys & Definitions . Dial 1 for YES , when asked “ Would you like to access Setup Options? ” Fo[...]

  • Page 16

    14 “ W ould you like to change your T ransfer and Delivery Options? ” Dial 1 for YES to change your Transfer or Delivery Options . Call T ransfer Setting Dial 1 to change your Call Transfer setting, otherwise dial 2 to advance to Message Delivery Options. Dial 1 to turn Call Transfer on and leave it on, otherwise dial 2 to advance to Message De[...]

  • Page 17

    15 Message Delivery Options Dial 1 for YES or 2 for NO to set message delivery to your work phone, home phone, mobile phone or pager. Enter and confirm the telephone number. Enter and confirm the message delivery schedule (time and days). Work phone _______ from _______ to _______ On: S M T W T F S Home phone _______ from _______ to _______ On: S M[...]

  • Page 18

    16 Quick T ransfer to V oicemail When transferring a call to a user who is away from their phone, busy or declines a voice announcement, the Quick Transfer to Voicemail feature simplifies and speeds message taking. You can easily redirect the call to the Xen Mail user ’ s voice mailbox, where they will hear the personal greeting and be prompted t[...]

  • Page 19

    17 A tone burst may be provided and the RECORD key will light red to indicate that recording is in progress. Display telephones will indicate recording functions. Dial the voice mailbox number to which the recording should be addressed. Replace the handset to terminate the call. The recording will be sent to the appropriate voice mailbox. Note 1: T[...]

  • Page 20

    18 00 Record 01 Pause 02 Re-Record 03 Erase 04 End 05 Urgent Page 06 Address 07 Live Monitoring Function Codes Pr ogramming Live Record Function Keys Feature Access Keys Press Feature. Press Redial. Press Feature Access Key to be programmed. Dial 2. Dial Function Code (see below). Press Feature. One T ouch Keys Press Feature. Press Redial. Press On[...]

  • Page 21

    19 Live Monitoring Live monitoring allows you to listen to voicemail messages as the outside caller is being recorded by the Xen Mail T o Enable Live Monitoring Press the feature access key assigned as Live Monitoring. Live Monitoring key flashes red while feature is being set. Dial the password (same as Station Outgoing Lockout password; default i[...]

  • Page 22

    20 Caller ID with Call Retur n The Caller ID feature lets you hear or view the phone number of an external caller when you retrieve your messages. The Caller ID Call Return feature allows the voicemail system to use Caller ID information captured with the message to call and connect you to the person that left the message. Using a Non-Display Multi[...]

  • Page 23

    21 Xen Mail Softkeys & Definitions Softkeys Definitions LM Live Monitoring options AUTO Live Monitoring set to AUTOMATIC mode MAN Live Monitoring set to MANUAL mode > Indicates the current setting OFF Turns Off the setting REW Repeat the previous 4 seconds of a message PAUSE Pause while playing or recording a message FFWD Advance 4 seconds w[...]

  • Page 24

    22 Softkeys Definitions NEW Check new messages SETUP Change setup options LVMSG Leave a message for another voice mailbox owner MGR Edit system manager options † END End a live recording REREC Stop current live record and begin again ERASE Erase current live record and end recording PH. # Change phone number for delivery options SCHED Change sche[...]

  • Page 25

    23 Xen Mail Softkeys Status Checking New Messages Softkeys During Playback of a NEW Message During Playback of an OLD Message CALLER ID ARCHV DEL REW MORE ^ CALLER ID PAUSE ^ FFWD REDIR MORE CALLER ID NEXT CID MORE CALLER ID CALL BACK MORE After Playback of NEW message CALLER ID ARCHV DEL NEXT MORE CALLER ID RPLAY REDIR MORE CALLER ID CID CALL BACK[...]

  • Page 26

    24 After pressing GREET softkey SETUP GREETING CURR. SWITCH STD MORE SETUP GREETING INT ALT BACK MORE LISTEN FOR OPTIONS After pressing PERS. softkey (setup) PERSONAL OPTIONS CODE SPELL DIR MORE RCNAME LM MORE CID BACK MORE After pressing TRF. softkey (setup) TRANSFER OPTIONS ON/OFF CHG# SCRN MORE TRANSFER OPTIONS BACK MORE LISTEN FOR OPTIONS After[...]

  • Page 27

    25 Status Softkeys After pressing RECORD Feature key PAUSE END REREC MORE ERASE URGPG MORE After the handset is lifted During Call Screening CALL SCREENING ACCEPT REJECT After pressing PAUSE during Live Record RESUME After pressing the EXIT softkey MENU OPTIONS QUIT MAIN BACK Live Record Options Other Options Manager Items NO NEW MSGS SETUP MGR MOR[...]

  • Page 28

    26 Keypad Shortcuts Switch personal greetings 745 Change your security code 774 Change call transfer options 764 Turn call transfer off 7642 Turn call transfer on 7641 Change phone number for call transfer 76414 Turn call screening options on/off 76415 Turn call holding on/off 76416 Add a message group 754 Edit a message group 755 List your message[...]

  • Page 29

    Notes NEC Xen Voice Mail Cover 18/7/2003 4:42 PM Page 3[...]

  • Page 30

    Stock# 8502588 Version 1 DPA. June 2003 Copyright ©2003 NEC Business Solutions Ltd Document No. NEC-8056 The material contained herein is subject to change without prior notice at the sole discretion of NEC Business Solutions Ltd. NEC Xen Voice Mail Cover 18/7/2003 4:42 PM Page 4[...]