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NEC NEAX2000IPS manual

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Table of contents for the manual

  • Page 1

    D TERM ® SERIES i T elephone USER GUIDE NEAX ® 2000IPS NEC-403 DtermSeries i UG Insid6 1/23/03 12:31 PM Page I[...]

  • Page 2

    L IABILITY D ISCLAIMER NEC A MERICA , I NC . RESERVES THE RIGHT TO CHANGE THE SPECIFICATIONS , FUNCTIONS , OR FEATURES , AT ANY TIME , WITHOUT NOTICE . NEC A MERICA , I NC . HAS PREPARED THIS DOCUMENT FOR USE BY ITS EMPLOYEES AND CUSTOMERS . THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF NEC A MERICA , I NC . AND SHALL NOT BE REPRODUCED WITHOU[...]

  • Page 3

    T ABLE OF CONTENTS K EYS AND L AMPS 2 T ERMINAL S ETUP W ITH THE F EATURE K EY 7 T O O RIGINATE AN O UTSIDE C ALL V IA E XTENSION L INE K EY 8 T O O RIGINATE AN I NTERNAL C ALL 9 O UTSIDE L INE A PPEARANCE 9 T O O RIGINATE A C ALL U SING O NE - TOUCH B UTTONS 10 A UTOMATIC I DLE R ETURN 11 T O O RIGINATE A C ALL U SING S PEED C ALLING (I NDIVIDUAL [...]

  • Page 4

    KE YS AND LAM PS F UNCTION K EYS Hold Press key to place an internal or external call on hold. T ransfer Allows the station user to transfer established calls to another station, without attendant assistance. Speaker Controls the built- in speaker which can be used for Hands Free dialing / monitoring. LED on key lights when key is active. Answer Wh[...]

  • Page 5

    Message T o search Message W aiting. Directory Press key to display the directory of Dial by Name for Station Speed Dialing. UP / DOWN ( ▲▼ ) Used to adjust LCD contrast, speaker / receiver volume, and ringer volume. ◆ LCD Contrast: Press ▲ or ▼ key while idle. ◆ Speaker / Receiver V olume: Press ▲ or ▼ key during conversation. ◆ [...]

  • Page 6

    FD-B (Call Forwarding – Busy) Press key to activate, verify , or cancel Call Forwarding – Busy feature. FD-N (Call Forwarding – No Answer) Press key to activate, verify , or cancel Call Forwarding – No Answer feature. FD-DS (Call Fowarding – Destination Set) Press key to activate Call Forwarding – Destination. FD-DC (Call Fowarding – [...]

  • Page 7

    5 S OFT K EYS (F ACTORY A SSIGNED F EA TURES ) Headset Press the Soft Key below “Headset” to activate or deactivate Headset operation. Help Press the Help Key . Press desired Soft Key for helpful information about that key . Exit Press the Exit Key to exit the Help program. OHROFF (Off Hook Ringing Off) It will disable ringing on this phone whi[...]

  • Page 8

    T O U SE T HE H ELP K EY ◆ Press the HELP key and the Soft Key . ◆ Explanation of the pressed Soft Key is indicated on the LCD. ◆ Press the EXIT key to leave Help. L AMPS Call Indicator Lamp Lamp at top corner of D t e rm Display flashes when a call terminates to the terminal. Lamp lights steadily when a message has been left. LCD Liquid Crys[...]

  • Page 9

    7 TERMINAL SET UP WITH THE FEA TURE KEY M ICROPHONE O N /O FF The MIC lamp shows the status of the built-in microphone. T o change microphone status: ◆ Press MIC key . T O S ELECT R INGER T ONE The Dterm Series i has eight kinds of ringer tones that you can select. ◆ Press Feature and 3 . The LCD displays the selected tone number (n= 1 ~ 8). R [...]

  • Page 10

    ◆ Press 3 . The LCD displays the selected tone number (n=1~8). ◆ Press 3 . Next tone is selected. T O PRESET RINGER VOLUME NOTE: Access to feature is based on data assignment. ◆ Press Feature and 0. Ringer activates. ◆ Press ▼ or ▲ key . Ringer volume decreases or increases. ◆ Press Feature key to stop ringing. T O ADJUST TRANSMISSION[...]

  • Page 11

    T O O RI GIN A TE AN IN TERN AL CALL ◆ Lift handset or press Speaker key . ◆ Receive dial tone. ◆ Dial desired station number . ◆ Use handset or MIC to converse. OUTSIDE LINE APPEARANCE T O ORIGINA TE ◆ Press the OUTSIDE LINE APPEARANCE feature key . ◆ Lift handset or press Speaker , receive Central Office or distant PBX dial tone. ◆ [...]

  • Page 12

    10 ◆ Enter desired station number , feature code or outside access code and telephone number . Display indicates digits dialed. ◆ Press Feature again to save the number . T O V ERIFY ◆ Press Feature button. ◆ Press desired One Touch button. ◆ Display indicates digits programmed. NOTE: When a station number is programmed on a one touch but[...]

  • Page 13

    11 T O O RI GIN A TE A CALL USIN G S PEED CALLIN G (INDI VID UAL / GR O UP) ◆ Press the Redial button. ◆ Enter via dial pad the desired speed calling number (00-99). NOTE: Access to feature is based on data assignment. AUTOMA TIC IDLE RETURN ◆ Press Speaker key . Receive dial tone. ◆ Dial desired number . — OR — ◆ Press One Touch key [...]

  • Page 14

    F O R C E D ACCO UNT C ODE ◆ Lift handset or press Speaker , receive dial tone. ◆ Enter feature access code, receive service set tone. ◆ Enter Forced Account Code (up to 10 digits), receive dial tone. A UT HO RIZA TI O N C ODE T O E NTER W ITHOUT A CCOUNT C ODE ◆ Lift handset or press Speaker , receive dial tone. ◆ Enter feature access co[...]

  • Page 15

    13 VOICE FIRST/TONE FIRST Allows incoming station calls to your Dterm to either ring or go to voice announcement. ◆ Press Speaker . Receive dial tone. ◆ Dial V oice/T one access code, LCD display shows current mode receives feature dial tone. ◆ Press * , LCD display shows mode change, receive feature set tone. NOTE: Each time * is pressed, yo[...]

  • Page 16

    A UT OMA TI C INTER C OM NOTE: Access to feature is based on data assignment. T O I NITIA TE ◆ Lift handset or press Speaker key . ◆ Press AICM key . ◆ T one burst is sent. T O A NSWER ◆ AICM key flashes green indicating an incoming intercom call. ◆ V oice Call alert tone is heard. ◆ Press AICM , lift handset or press Speaker . LED ligh[...]

  • Page 17

    ◆ If called station is engaged in a non-intercom call, the station may press MICM after placing original caller on hold (with Hold key). DIAL INTERCOM T O INITIA TE ◆ Lift handset or press Speaker key . ◆ Press DICM key . ◆ Dial desired intercom station number (0-9). T one burst is sent. (Press 1 to change to ring tone signal.) 15 MANUAL IN[...]

  • Page 18

    T O ANSWER ◆ DICM LED flashes, indicating an incoming intercom call. T one burst or ring tone is heard. ◆ Press DICM . ◆ Lift handset or press Speaker . LCD shows solid green. DIAL BY NAME USING SYSTEM SPEED DIALING T O INITIA TE ◆ Press the SYS Soft Key . ◆ Enter up to the first four characters of a name using the keypad. ◆ Press the ?[...]

  • Page 19

    17 DIAL BY NAME USING ST A TION SPEED DIALING T O INITIA TE ◆ Press the DIRECTORY key . ◆ Enter up to the first four characters of a name using the keypad. ◆ Press the ▲ or ▼ k ey to start the search. ◆ The name and the number are shown on the LCD. If more than one name matches the letters entered, scroll through the matches with the UP[...]

  • Page 20

    NOTE: When entering an outside number you must include the Trunk Access Code (i.e., 9) followed by area code and number. TO PLACE A CALL ON HOLD ◆ Press Hold . Held line wink flashes. NOTE: If held line appears on other Dterm stations, the associated LED flashes red slowly. T O RETRIEVE ◆ Lift handset or press Speaker . ◆ Press held line. Use[...]

  • Page 21

    T O PLA C E A CALL ON EX CLUS IVE H O LD ◆ Press Hold twice. Line appearance indi cates interrupted wink. NOTE: If held line appears on other Dterm stations, LED remains steadily lit red. T O R ETRIEVE ◆ Lift handset or press Speaker . ◆ Press held line. Use handset to converse. NOTE: Only Dterm that set Exclusive Hold option can retrieve the[...]

  • Page 22

    TO PLACE A CALL ON REMOTE HOLD T O INITIA TE While in conversation with Station/T runk Party: ◆ Press the TRANSFER key . Receive interrupted dial tone. ◆ Dial destination station’ s extension. ◆ Receive ring back tone. ◆ Press the Hold key . (Call is placed on hold at the destination station’ s extension). ◆ Hang up. T O RETRIEVE A T [...]

  • Page 23

    21 T O TRANSFE R A CALL ◆ After conversing, ask party to hold. ◆ Press Transfer key . Receive interrupted dial tone. ◆ Dial destination st ation’ s extension, hang up or wait for answer . 200 1 XFR (Time Display) Transferred station or trunk number (Time Display) CO N F E R E NC E ◆ W ith call in progress, ask party to hold. ◆ Press Tra[...]

  • Page 24

    CALL BACK (ST A TION) ◆ Lift handset or press Speaker . ◆ Dial desired station number and receive busy tone or ring back tone. ◆ Press Call Back or dial 2 and receive service set tone. ◆ Restore handset. ◆ When busy station becomes idle or the station that did not answer initiates or answers a call or accesses a feature and then becomes i[...]

  • Page 25

    TO ANSWER A CAMPED-ON CALL ◆ While engaged in a call, receive the camp-on indication (one short tone burst). Answer LED flashes. ◆ Press Answer . Call in progress is placed on hold. ◆ Connection to camped-on call is established. ◆ Press Answer to return to original call. Camped-on call is placed on hold. ◆ Repeated depression of the Answe[...]

  • Page 26

    T O ANSWER CALL W AITING (S T A TION 2000) ◆ Hear burst of tone. LCD display indicates CW and Answer button flashes. ◆ 2000 presses Answer button and converses with station 2001. NOTE: Station 2000 can alternate between the two parties by pressing Answer button. 200 1 CW (Time Display) 2000 CW SET (Time Display) Called station number 24 CAMP-ON[...]

  • Page 27

    CALL P ARK (SYSTEM) T O P ARK A C ALL F ROM T ERMINAL W ITH LCD ◆ While connected to a station or trunk, press Transfer and dial the Call Park access code, or press Call Park key . Display shows HLD= (part location number nn=00-19). T O P ARK A CALL FROM TERMINAL WITHOUT LCD ◆ While call in progress, press Transfer and dial the Call Park access[...]

  • Page 28

    CALL PICKUP (DIRECT) ◆ Lift handset. ◆ Press Call Pickup Direct . Lift handset. Key or dial Call Pickup Direct access code (may be stored on one-touch key). ◆ Dial extension number to be picked up. ◆ Connection to calling party is established. 200 1 PCK (Time Display) Calling party Called station 2000 26 OUTSIDE LINE QUEUING (FROM EXTENSION[...]

  • Page 29

    ◆ Press Speaker or lift handset. Dial tone is heard. Dial desired number . (No outgoing access code needed.) TIMED QUEUING (OUTSIDE LINE ONL Y) ◆ Press Speaker , receive dial tone. ◆ Dial Outside Line access code and desired number . ◆ Receive busy tone or ring no answer from distant end. ◆ Press Call Back key , LED flashes, leave speaker[...]

  • Page 30

    CID CALL BACK T O SEARCH , CALL BACK OR ERASE A C ALLING N UMBER USING S OFT K EYS ◆ Lift the handset or press Speaker key . ◆ Press MESSAGE key . ◆ Press Search Soft Key to search for desired number . ◆ Press CB Soft Key to call back desired number . ◆ Press Erase Soft Key to erase desired number . 28 LAST NUMBER REDIAL T O RECALL THE LA[...]

  • Page 31

    29 T O SEARCH , CALL BACK OR ERASE A C ALLING N UMBER WITHOUT USING S OFT K EYS ◆ Lift the handset or press Speaker key . ◆ Press MESSAGE key . ◆ Dial 1 to search for desired number . ◆ Dial 2 to call back desired number . ◆ Dial 3 to erase desired number . CALL FOR W ARDING – ALL CALLS T O S ET ◆ Press Speaker . Receive dial tone. ?[...]

  • Page 32

    30 T O CANCEL ◆ Press Speaker . Receive dial tone. ◆ Press FD-A plus * or dial Call Forwarding cancel code. Receive service set tone. LED goes out at your station (or the Dterm of the sub line station). ◆ Press Speaker . CNCL (Time Display) T O VERIFY ( WITH 16 OR 32- BUTTON D TERM ) ◆ Press Speaker . Receive extension dial tone. ◆ Press [...]

  • Page 33

    31 CALL FOR W ARDING – BUSY T O SET ◆ Press Speaker . Receive dial tone. ◆ Press FD-B or dial Call Forwarding – Busy access code. Receive special dial tone. ◆ Dial destination station or external telephone number . Receive service set tone. ◆ FD-B LED lights (at your station or at the Dterm of the sub line station you are setting). ◆ [...]

  • Page 34

    CALL FOR W ARDING – NO ANSWER T O SET ◆ Press Speaker . Receive dial tone. ◆ Press FD-N or dial Call Forwarding – No Answer access code. Receive special dial tone. ◆ Dial destination station or external telephone number . Receive service set tone. ◆ FD-N LED lights (at your station if FD-N key was used). ◆ Press Speaker . Call Forward[...]

  • Page 35

    33 CALL FOR W ARDING – DESTINA TION T O SET ◆ Press Speaker . Receive dial tone. ◆ Press FD-DS or dial Call Forwarding – Destination access code. Receive special dial tone. ◆ Dial station number to be forwarded to this line. W ait for service set tone. 2000 SET (Time Display) T O CANCEL ◆ Press Speaker . Receive dial tone. ◆ Press FD-[...]

  • Page 36

    TO SA VE AND REPEA T A NUMBER T OS A V E ◆ Press Speaker . ◆ Dial desired telephone number . ◆ Press S & R . Dialed number is now stored. S & R LED lights. T O REPEA T ◆ Press Speaker . ◆ Press S & R. Dterm automatically redials the programmed number . ◆ S & R automatically canceled. LED goes out. NOTE: If saved number i[...]

  • Page 37

    BOSS/SECRET AR Y CALLING S ECRET ARY ◆ Lift handset, press boss’ ringing line. Ask calling party to hold. ◆ Press boss’ line again. V oice Call is automatically established. ◆ Announce the call to the boss. I F BOSS ACCEPTS CALL ◆ Secretary replaces handset. ◆ Boss lifts handset, presses flashing line. 2000 ICM (Time Display) Boss and[...]

  • Page 38

    I F BOSS REFUSES CALL ◆ Secretary presses Transfer key to return to calling party . NOTE: Access to feature is based on data assignment. BOSS/SECRET AR Y OVERRIDE Example: Station 2000 is boss, Station 2001 is secretary . Boss is connected to 2003. Incoming call on Outside line connects to secretary , but is intended for boss. S ECRET ARY ◆ Lif[...]

  • Page 39

    B OSS ◆ Hears burst of tone, Answer key flashes. LCD display indicates: Option 1 ◆ Boss presses Answer and converses with secretary . Outside line is placed on hold. ◆ Secretary hangs up. Boss is connected to Outside line. ◆ Boss can alternate between the two parties by pressing Answer . Option 2 ◆ Boss does not respond to burst of tone, [...]

  • Page 40

    TIMED REMINDER Example: Station 2000 wants to be reminded of a 9:00 a.m. meeting. T O SET ◆ Press Speaker . ◆ Press Timed Reminder key or dial T imed Reminder access code. ◆ Dial the desired reminder time in military format, receive set tone. At 9:00 a.m. on the same day you will receive a reminder call. Upon answering you will hear music sou[...]

  • Page 41

    PRIV ACY RELEASE Example: Dterm Station B is engaged in a conversation, and allows Dterm Station A to enter the call in progress. ◆ Station 2000, while engaged in conversation, presses Conf key . Conf key flashes. ◆ Station 2001 lifts handset or presses Speaker . ◆ Station 2001 presses the line appearance of Station 2000. ◆ A three-way conf[...]

  • Page 42

    40 D IAL M ESSAGE 0 IN:BACK HH:MM 1 OUT:BACK HH:MM 2 AWAY:BACK MM:DD 3 VACATION MM:DD ◆ If 0 or 1: dial desired military time. ◆ If 2 or 3: dial month and day . Example: June 24=0624. ◆ Receive dial tone. ◆ Press Speaker . 0900 AWAY:BACK (Time Display) 0900 IN:BACK (Time Display) T O CANCEL ◆ Press Speaker. Receive dial tone. ◆ Dial Ret[...]

  • Page 43

    41 ◆ When the desired letter is displayed, depression of the Transfer key will change the letter to a lower case letter (default is upper case). Depress the Hold key to enter that letter and advance to the next entry . ◆ Repeat the previous two steps until the desired name is displayed and entered. ◆ Press Speaker . For example, to enter “P[...]

  • Page 44

    O UTSIDE L INE 9 Q UEUING -O UTSIDE L INE S ET * 1 C ALL B ACK S ET C ANCEL # 1 C ALL F ORWARDING –A LL C ALLS E NTRY * 5 C ANCEL # 5 C ALL F ORWARDING –N O A NSWER /E NTRY * 6 B USY L INE C ANCEL # 6 C ALL F ORWARDING –D ESTINATION E NTRY * 7 C ANCEL # 7 D O N OT D ISTURB S ET * 8 C ANCEL # 8 L AST N UMBER R EDIAL * * A CCOUNT C ODE E NTRY *[...]

  • Page 45

    43 NOTES NEC-403 DtermSeries i UG Insid6 1/23/03 12:31 PM Page 43[...]

  • Page 46

    NEC-403 DtermSeries i UG Insid6 1/23/03 12:31 PM Page 44[...]

  • Page 47

    MIC (Microphone) Lamp DIRECTOR Y MESSAGE RECALL FEA TURE CONF (Conference) REDIAL HOLD TRANSFER UP / DOWN ( ) ANSWER SPEAKER P ROGRAMMABLE K EYS One-T ouch Speed Dial / Feature Keys (Programmable by user) P ROGRAMMABLE K EYS Flexible Line / Feature Keys (Programmable by telephone system administrator) Call Indicator Lamp LCD Soft Keys (4) < >[...]

  • Page 48

    NEC America, Inc. Corporate Networks Group 6555 N. State Highway 161 Irving Texas 75039 Visit our Web site at www.cng.nec.com ©NEC America, Inc. 2002 NEAX and Dterm are registered trademarks of NEC Corporation. 188295 FPO BAR CODE For more information contact: NEC-403 DtermSeries i UG Insid6 1/23/03 12:31 PM Page 46[...]