Nortel Networks 1120E manual

Norte l Communication Ser ver 1000 IP Phone 1120E User Guide Title page[...]

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Revision history 3 Revision histor y May 2007 S tanda rd 01.01. This document is up-issu ed to support CS 1000 Release 5.0.This document re flects the new document number . June 2006 S tandard 2.00. This document is up-issued to su pport Nortel Communication Server 1000 Release 4.5 sof tware. Adde d support for new security features. Januar y 2006 [...]

Revision history 4[...]

Contents 5 Contents About the Nortel IP Phone 1 120E . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 6 Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 48 Enabling OnHook Default Pat h . . . . . . . . . . . . . . . . . . . . 49 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 49 Configuring the name display f ormat . . . . . . . . . . . . . . . . 51 Configuring Live Dialpad . . . . . . . . . [...]

Contents 7 Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 8 Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . . 98 Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Working without interruption . . . . . . . . . . . . . . . . . . . . . . 102 Activating Ma[...]

Contents 9 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 132 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 132 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 133 Using Hospi tality feat ures . . . . . . . . . . . . . . . . . . . . . . . . . 135 Configuring Automatic Wake-Up . . . [...]

Contents 10[...]

About the Nortel IP Phone 1120E 11 About the Nor tel IP Phone 1120E The Nortel IP Phone 1120E brings voice and data to the desktop by connecting direc tly to a Lo ca l Area Netw or k (L AN) th ro ug h an Ether ne t connection. In this guide, self-l abeled line/programmable feature key labels appear beside the keys, and conte x t-sensitiv e soft key[...]

About the Nortel IP Phone 1120E 12 • graphical, high-resolut ion LCD di splay, backlit , with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ring er, speaker, handset, and headset volume • six specialized featur e ke ys: —Q u i t — Directory — Message/In box — Shift/Outbox — Services —C o p [...]

About the Nortel IP Phone 1120E 13 • Accessory Expansion Module port to connect the Expansion Mod ule for IP Phone 1100 Series (Expa nsion Module) For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Se ries User Guide (NN43130-10 1). Figure 2 shows the IP Phone 1 120E. Figure 2: IP Phone 1120E Te l e p h o[...]

About the Nortel IP Phone 1120E 14 T able 1: T elephone controls Context-sensitive soft keys are located below the display area. Th e LCD label above each key changes b ased on the active feature. When a triangle appear s before a soft key label, the feature is active. Press the More key to access the next layer of context-sensitive soft keys (self[...]

About the Nortel IP Phone 1120E 15 Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphone s. The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted. Press the Ha[...]

About the Nortel IP Phone 1120E 16 Press the Hold key to put an active call on hold. Tap the flas hing line (DN) soft key to return to the caller on h old. Use the Expand key to access external server applications. Press the Headset key to answer a call using the headset or to switch a call from th e handset or handsfre e to the headset. The Headse[...]

About the Nortel IP Phone 1120E 17 Press the Copy Key to copy entries to your Personal Directory from o t her lists, such as the Caller List, Redial List, and Corporate Directory. Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls. The Shift/Outbox key is a fixed key that [...]

About the Nortel IP Phone 1120E 18 Press the Services key to open the Services menu, and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type[...]

About the Nortel IP Phone 1120E 19 T elephone display Your IP Phone 1 120E has three disp lay are as: • The upper display area pro vid es labe ls for the four self-labeled line/ programm able feature key labels . • The middle display area contains single-line information for items such as caller number, c aller name, Ca ll Timer, fe ature prom [...]

About the Nortel IP Phone 1120E 20 • The lower display area provides la bels for the four context-s ensit ive soft keys. Figure 3 sh ows an idle LCD screen. Figure 3: IP Phone 1120E LCD screen Call features and Flexible Feature Codes Some features are not available on all IP Pho nes. Call features and Flexible Feature Code s (FFCs) must be assign[...]

About the Nortel IP Phone 1120E 21 Contact your system ad ministrator to find out if thi s feature is available for your use. Managing your Station Contr ol Password (SCPW) Your Station Co ntrol Passwor d (SCP W) enables the following sec urity features : • Electronic L ock to prev ent others from makin g calls from y our IP Phone • password-pr[...]

About the Nortel IP Phone 1120E 22 Note: The default configuration for Password Protection is of f. T o turn Password Prote ction on or off: 6. Press the Enter key. 7. Use the d ialpad to en ter the ne w password. 8. Press the Enter key to accept the new password. If you are locked ou t of you r IP Phone 1120E, or if you forget your SCPW, contact y[...]

About the Nortel IP Phone 1120E 23 5. Press the Up/Down navigation keys to highlight one of the fo llow i ng : — Enable Password Protection — Disable Passwo rd Prot ec tion 6. Choose one of the following soft keys: — Yes to accept the select ion — No to return to the Directory menu 7. Press the Done so ft key. or Yes No Done[...]

Entering and editing text 24 Entering and editing text You can enter and edit text on your IP Phone 1 120E using the following methods: • “Entering text using the dia lpad” on page 24 • “Editing text using t he soft keys” on page 25 • “Entering text using the USB keybo ard” on page 26 The use of any of these meth ods for text entr[...]

Entering and editing text 25 Note: No le tters are as sociated with the number 1 or the 0 keys. Editing text using the soft keys You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. To edit an entry in your Personal Director y, press the Directory key, and select the desired entry from [...]

Entering and editing text 26 Entering text usi ng the USB keybo ard You can use the USB keyboar d, when con nected, to enter text in the tools and graphical applications. For number entry in phone ap plications (for example, when dialing), you can use the keyboa rd to enter digits (0–9), as well as * and #. Other characters ar e ign o re d. When [...]

Connecting the components 27 Connecting the components Figure 4 shows connections on the IP Phone 1120E. Figure 4: IP Phone 1120E connections WA R N I N G Ensure that the protective rubber ca p on the Accessory Expansion M odule port is in pl ace when the port is not in use. Connecting anything other than the proper Expansion Module for IP Phone 1 [...]

Connecting t he components 28 Before you begin Connecting the components of the phone CA UTION Damage to Equipment Do not plug your IP Phone 1120E into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administ rator to ensure that you plug your phone into a 10/1 00/1000BaseT Ethernet jack. CAUTION Your IP Pho[...]

Connecting the components 29 Figure 5: Release the IP Phone 1120E from the stand Use the following steps to connect the components of your ph one. 1. Remove t he stand co ver. Pull upward on the cent er catch as indicated in Figure 6 on page 30, and remove the stand cover. The cable routing tracks are now accessible.[...]

Connecting t he components 30 Figure 6: Remove the stand cover 2. Connect the AC power adap ter (opt ional). Connect the ada pter to the AC adapter jack in the bo ttom of the ph one. Form a small be nd in the cable, and then thread the adapter cord through th e channels in the stand. Note 1: The IP Phone 1 120E support s bo th AC power and Power ov[...]

Connecting the components 31 adapter is not required. T o use local AC power , the optional AC adapter can be or dered separately . Note 2: Y ou must use CA T -5e (or later) cables if you want to use gigabit Ethernet. 3. Install the han dset. Conne ct the end of the han dset cable w ith the short straight section into the handset. C onnect the en d[...]

Connecting t he components 32 Figure 7: Cable r outing tracks and mounting holes 8. Wall-mount your phone (o ptional). Your IP Phone 1120E can be mounted either by: (Method A) using th e mounting holes on the bottom of the phone stand, or (Met hod B) using a traditional-style wall-mount box with a n RJ-45 connector and a 15-cm ( 6-inch) RJ-45 cord [...]

Connecting the components 33 Method B: Attach the 15-cm (6-inch) CAT5 e cable, position the stand over the mounting rivets, and slide the phon e down the wall so that the rivets fit into the slots on th e stand, indicated in Figure 7 on page 32 (Method B). 9. Replace th e stand co ver. Ensure that all cable s are neat ly routed and press the stand [...]

Configuring Telephone Options 34 Configuring T elephone Options Your IP Phone 1120E Services menu lists the following submenus: •T h e Telephone Options menu enables you or your s ystem administrator to configure phone p r eferences. The Telephone Options menu offers the optio ns shown in Figure 8. • Password Admin menu enables you or your syst[...]

Configuring Telephone Options 35 Using the T elephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volum e ” on pa g e 36 • “Adjusting the displa y scre e n contr as t” on page 37 • “Selecting a lang uage” on page 38 • “Selecting date and time forma t” on page 39 • “Accessing disp[...]

Configuring Telephone Options 36 Adjusting the volume To adjust the volume, press the Services key, select Tele phone Options , and select Volume adjustment… T o adjust the volume: 4. Use the Up/Down navigation keys to scroll and highlight an option (for example, Language… ). 5. Press the Enter key. The display provides information require d to[...]

Configuring Telephone Options 37 Adjusting the display screen contrast To adjust the LCD disp lay screen contra st, press the Services key, s elect Telephone Options , and se lect Contrast adju st ment . Note 1: If you have an Expansion Module for IP Phone 1 100 Series attached to your IP Phone, adjustin g the telephone’s LCD screen contrast also[...]

Configuring Telephone Options 38 T o adjust the display screen contrast : Selecting a language The display is available in multiple lan guages. To choose a language, press the Services key, select Telephone Options , and select Language… Note: This language setting controls the language used by features on your phone only . T o set the language u[...]

Configuring Telephone Options 39 T o select a language: Selecting date and time format Several date and time forma ts are available. Formats are based on the 12-hour and 24-ho ur clocks. To select the date and time format, press the Services key, selec t Telephone Options , and select Date/Time… T o select a date and time format: 1. Press th e Up[...]

Configuring Telephone Options 40 Accessing display diagnostics The Display diagnostics optio n tests the IP Phone display screen and indicator lights. To access di splay diagnostics, press the Servic es key, select Telephone Options , and select Display diagnosti cs . T o select Display diagnostics: Choosing local dialpad tone The Local DialPad Ton[...]

Configuring Telephone Options 41 T o choose a loc al dialpad tone: Viewing telephone information The Set Info option displays the following phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info To view IP Phone information, press the Services key, select Telephone Options , and select Set[...]

Configuring Telephone Options 42 T o view IP Phone information: Diagnostics The Diagnostics option displays the fo llowing phone-specif ic information: • Diag T ools (Ping, do Route T r aces) • EtherS tats (S peed, Auto Ne g, CR C Errors, Collision) • IP S tat s (Pack et Info) • RUDP S tats (Msg receive/trans) •Q O S S t a t s To view di [...]

Configuring Telephone Options 43 Configuring call log options Use the call log option to co nfigur e the following preferences: • “Configuring th e Callers List log” on page 43 • “Configuring New Call Indication” on page 44 • “Configuring Prefe rred Name Match” on page 45 • “Configuring Area Code Setup” on page 45 Configurin[...]

Configuring Telephone Options 44 Configuring New Call Indication You can configure your IP Phone 1120E to display a message to indicate that a new incoming call was received. The default configur ation is On. To configure new call indication , press the Services key, select Telephone Options , and select Ca ll Log Option . T o configure New Call In[...]

Configuring Telephone Options 45 Configuring Preferred Name Match You can configure your IP Phone 1120E to display the na me o f the caller as defined in your Pe rsonal Directory . The defa ult configu ration is Off. To configure Preferred Name Match, press the Services key, select Telephone Options , and se lect Call Log Option . T o configure Pre[...]

Configuring Telephone Options 46 This reordering is also performed when yo u scroll through your C allers List. To configure area co des, pr ess the Services key, select Tele phone Options , and select Ca ll Log Option . T o configure default area co des (maximum of three): 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setu[...]

Configuring Telephone Options 47 T o edit area code display: Choosing a ring type The Ring type… option configures the phone’s ring ton e. To choose a ring type, press the Services key, select Telephone Options , and select Ring type… 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup . 2. Press the Enter key. 3. Pre[...]

Configuring Telephone Options 48 T o choose a ring type: Enabling or disabling Call Timer The call timer measures how long you ar e on each call. To enable Call Timer, pre ss the Services key, selec t Telephone Options , and select Call Timer . T o enable or disable Call Timer: 1. Press the Up/Down navigation keys to scroll and highlight one of the[...]

Configuring Telephone Options 49 Enabling OnHook Default Path The OnHook Defa ult Path option allo ws contr o l whet he r a he ad se t or the Handsfree feature is used to operate you r IP Phone while it is on-hook. To enable OnHook Default Path, press the Services key, select Telephone Options , and se lect OnHook Default Path . T o enable OnHook D[...]

Configuring Telephone Options 50 Note: If a feature key is configur ed as an auto-dial key , the label does not change if the auto- dial key config uration chan ges. T o rename the labels: T o restore the default labe ls : To restore default labels, pr ess the Services key, sele ct Telephone Options , and select Ch ange feature key labels . 3. Pres[...]

Configuring Telephone Options 51 Configuring the na me display format You can configure your IP Phone 1120E to display the name of the incoming calling pa rty in the following formats: • first name, last name • last name, first name To configure name di splay format, press the Services key, select Telephone Options , and se lect Name Display Fo[...]

Configuring Telephone Options 52 Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number o n the dialpad without picking up the handset or pressing the hand sfr ee key. To configure Live Dialpad, pr ess the Services key, select Telephone Options , and select Live Dialpad. T o [...]

Configuring Telephone Options 53 3. Press the Up/Down navigation ke ys to scroll and highlight one of the following: — On — Off (default) 4. Choose one of the following: —P r e s s t h e Select soft ke y to save the configuration. — Press the Cancel soft key to keep existing configurations. or Select Cancel[...]

Configuring Local Menu options 54 Configuring Local Menu options Note 1: Many of the options discussed in this section are for administrato r use only . Do not m ake any chan ges unless instructed by an adm inistrator . Note 2: Y our system administrator can est ablish a password for the Local Tools menu. When the password is enabled, a p assword p[...]

Configuring Local Menu options 55 The key functions in dialog boxes ar e de scribed in Table 6. When you are w orking in Edit m ode, the first fie ld of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation key functions in Edit mode are descri bed in Table 7. Enter digits on the dialpad Select t[...]

Configuring Local Menu options 56 Note: If you are using a USB mouse, you can right-click on the T e lephony screen to open the Local T ools menu, and click on an item to select it. Using the 1. Preferences submenu The Local Tools menu 1. Prefere nces submenu offers the following choice s: • “Changing 1 . Display Settings” on page 56 • “C[...]

Configuring Local Menu options 57 T o configure Contra st or Sleep tools: 1. Press the Up/Down arrow keys to scroll and highlight one of the following: — Contrast — Sleep Note: Sleep is displayed in the format xxx, where xxx is a time in minutes or hours. 2. Press the Enter key. 3. Press the Up/Down arrow keys to increa se or decrease the se le[...]

Configuring Local Menu options 58 Changing 2. Language Use the Language menu ite m to configure local preferences. Use the Language tool to select the lan gua ge used on your phone. Note: This language setting controls the langu ag e used in the local menus on your phone onl y . T o select the language used by features on your phone, press the Ser [...]

Configuring Local Menu options 59 Using the 2. Local Diagnostics submenu Use the Local Tools menu 2. Loca l Diagnostics submenu to access the following: • “Using 1. IP Set&DHCP Information” on page 59 • “Using 2. Network Diag nostic Tools” on page 59 • “Using 3. Ethernet Statisti cs” o n page 59 • “Using 4. IP Network Stat[...]

Configuring Local Menu options 60 Using 5. USB Devices The USB devices tool pro v ides information abou t Universal Serial Bus (USB) devices that connect to you r phone. Your IP Phone 1120E automatically detects USB devices wh en you connect th em to the USB port in the back of the phone. To check USB device information, press the Ser vices key twi[...]

Making a call 61 Making a call This section de scribes feat ures associate d with making a call. You can make a call from your IP Phone 1120E using any of the following methods: • “Using Off-ho ok dialing” on page 61 • “Using On-ho ok dialing” on page 62 • “Using handsfree dialin g” on page 63 • “Using the Directory applicatio[...]

Making a call 62 Using On-hook dialing or 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goodbye key . 1. Leave the hand set in the cradle. 2. Press the line (DN) key. 3. When the dial tone sounds, di al the number. 4. When the called part y answers, lift th e handset. 5. To terminate t[...]

Making a call 63 Using handsfree dialing Use handsfree dialing to use a built-in microph one and speaker, or a headset, instead of the handset. While on an active call, you can switch between Hand se t an d Han d sfr ee mo de . T o use handsfree dialing: T o discontinue a handsfree c all: T o mute a hand sfree call: 1. Press the Handsfree key. 2. I[...]

Making a call 64 T o switch from handsfr ee t o handset: T o switch from handset to handsf r ee : T o use a head set: T o switch from handsfree t o headset: 2. Press th e Mute key again to return to a two-way handsfree conversation. Lift the handset. 1. Press the Handsfree key. 2. Replace the handse t. 1. Connect the headset to the headset jack or [...]

Making a call 65 Using the Director y applications You can make calls using the following Directo ry applications available on your IP Phon e 1120E: • “Making a call using Cor por ate Directory” on page 65 • “Making a call using the Pers ona l Directory” on page 66 • “Making a call using the Callers List” on page 67 • “Making [...]

Making a call 66 T o scroll to a specific numbe r: Making a call using the Personal Director y The Personal Directory featur e allo ws you to store a maximum of 100 entries consisting of names and nu mb e rs. To use the Per sonal Dir ectory, press the Directory key and select Personal Directory . For information on how to configure and use the Pers[...]

Making a call 67 T o make a call using the Personal Directory: Making a call usin g the Callers List The Callers List feature auto matica lly stores up to a maximum of 100 callers. After 100 callers h a ve been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the Directory key and select Callers List . For [...]

Making a call 68 Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, pr ess the Directory and select Redial List . For inform ation on h ow to config ure and us e the Redial List, refer to “Using the Redial List” on pag e 1 20. T o make a call [...]

Making a call 69 Using Predial Use the Predial feature to enter, pr eview, and edit numbers befo re dialing. T o use Predial: 3. Choose one of the following: — In the Redial List , press the Down navigation key to display the date and time the last call was placed to the selected en try . — In the Caller List , press the Down navigation key twi[...]

Making a call 70 T o edit a Predial number: Using AutoDial Use the AutoDial feature to display, store, and au tomatically dial phone numbers. T o store an AutoDial number: 1. Use the dialpad to enter the number . 2. Choose one of the following: — To erase all nu mbe rs, pre ss th e Clear soft key. Reenter the number s to be dialed. — T o change[...]

Making a call 71 T o display an AutoDial number: T o use AutoDial: 3. Press the AutoDial key a second time to store the number on the selected key. Note: After you store a number , the word Autodial disappears, and the stored numb er is displaye d. 4. Assign a label to the k ey. Note: After you assign the label, the number disappe ars and only the [...]

Making a call 72 Using Ring Again Use the Ring Again feature if you rece ive a busy tone or if there is no answer. Your IP Phone rings wh en the person you called becomes available. Ring Again automatically redials the number. T o activate Ring Again: T o call a Ring Again p arty when you receive notification: 1. Dial a number and receive a busy to[...]

Making a call 73 T o deactivate Ring Again before not ification: Using Last Number Redial Use the Last Number Re dial feature to autom atically redial th e last dialed number. T o use Last Number Redial: Choose one of the following: — Press the Ring Again soft key a second time. — Enter the Ring Again Deactivate FFC. Choose one of the following[...]

Making a call 74 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-di git code to store, edit, and automatically dial frequently called phone number s. T o store a S peed Call number: T o make a Speed Call: 1. Press the Speed Call Controller soft key. The triangular icon flashes, indi[...]

Making a call 75 Using System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restr ictions placed on your IP Phone. T o make a System Speed Call: Using HotLine Use the HotLine feature to automa tically dial a specific number. T o use HotLine: 3. Dial the Speed Call code to automatica lly dial th e nu m [...]

Making a call 76 Using intercom calling Use the Intercom feature to call a member o f your intercom group by pressing the code assigned to ea ch member. T o make an intercom call: T o answer an intercom cal l while on a line other than your intercom group line: 1. Lift the handset. 2. Press th e Intercom key. 3. Dial the one- or two-digit code for [...]

Answering a call 77 Answering a call Each incoming call caus es the phone to ring , the LCD indica to r ( R ) beside the Line (DN) key to flash, and the Messa ge Indica tor lamp to flash. T o answer a ca ll: Choose one of the following four options: or •L i f t t h e handset. or • Press the Handsfree button loca ted on the left side of the hand[...]

While on an active c all 78 While on an active call This section describ es the fo llow i ng features, available during an active call: • “Placing a call on hold” on page 78 • “Transferring a ca ll” on page 79 • “Using Timed Re minder Recall” on page 80 • “Using Attendant Recall” on page 81 • “Using Call Park” on page [...]

While on an active ca ll 79 T r ansferring a call Use the Transfer feature to redirect a call to the appr o pr i at e pe rs on . T o transfer a call to a third p arty: T o return to the original call, if the transfer is incomplete: 1. Press the Transfer so ft k ey. The other party is put on hold an d a dial t one sounds. The LCD indicator light fla[...]

While on an active c all 80 Using Timed Reminder Recall Use the Timed Reminder Re call feature to receive a reminder tone when a transferred call is not answered . T o use T imed Reminder Recall: 1. Press th e Transfer soft key. The call is put on hold. 2. Dial the number to which you are transferring the ca ll. or 3. Choose one of the following to[...]

While on an active ca ll 81 If the tran sferred ca ll is not answered, your IP Phone rings: Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. T o cont act the attendant while on a call: 1. Lift the handset to reconnect to the original caller. 2. Choose one of th[...]

While on an active c all 82 Using Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any IP Phone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A System Park extension can be configured to auto matically park most calls. T o park a call on the Syst[...]

While on an active ca ll 83 T o p a rk a ca ll usi ng th e SPRE cod e or FF C: T o retrieve a p arked call: 1. Choose one of the following: — Press the Transfer s oft key. — Press the Conference soft ke y . 2. Dial the Call Park FFC. 3. To use an altern ate DN from the System Park DN or your own DN, dial the DN where you want to par k the call.[...]

While on an active c all 84 Recording a Calling Par ty Number Use the Calling Party Num ber feature to record a caller’s number, or to charge a call to an account numbe r, during an established call. T o record a caller’s number for ac counting purposes: Displaying incoming call information Use the Display feature to display a second incoming c[...]

While on an active ca ll 85 T r acing a malicious call Use the Call Trace feature to trace nu isance calls within your system. Note: This is not a default featu re. Contact your syst em administra tor to configure this feature on yo ur IP Phone. T o use Call T race while on a call: T o use Call T race without a Call T race key: 2. Press the flashin[...]

Incoming calls 86 Incoming calls You can use the following featur es when you have an incoming call: • “Using Automatic Answerb ack” on page 86 • “Using Call Pickup” on page 86 • “Using Call Wa iting” on page 88 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone automatically answers in Hands[...]

Incoming calls 87 T o answer an incoming call in anot her call pickup group: T o answer a call a t a specific extension in any pickup group: or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Press the Group Pickup key or ente r the Pickup Group FFC. 3. Dial the pickup group[...]

Incoming calls 88 Using Call W aiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answ er the new c all. T o answer an incoming call while on another call: T o return to the first IP Phone call: 3. Dial the DN of the IP Phone that is ringing (and that is not in yo ur c[...]

Incoming calls 89 If you do not have a Call W aiting key: 2. Press the line (DN) key associ ated with the first call. 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call. (Goodbye)[...]

While away from your desk 90 While away fr om your desk You can use the following featur es when you are away from your desk: • “Using Call Forwa rd ” on page 90 • “Using Inter nal Call Forw ard” on pa ge 91 • “Using Remote Call Forwar d” on page 92 • “Securing your IP Phone” on page 94 Using Call For ward Use the Call Forwa[...]

While away from your desk 91 T o deactivate Call Forward: T o reinst ate Call Forward to the same number : Using Internal Call For ward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originating outside your IP Phone system still ring at your IP Phone. Curr ent in coming calls cannot be for[...]

While away from your desk 92 T o deac tivate Int e rnal Call Forward: T o reinst ate Call Forward to the same number : Using Remote Call For ward Use the Remote Call Forward featu r e (from any phone other than your own) to forward calls to any IP Phone. T o activate Remote Call Forwar d: 3. Press the Internal Call Forward key. or Choose one of the[...]

While away from your desk 93 T o deactivate Remote Call Forward: 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password . A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone num ber, press the # key. (Do not perform steps 6[...]

While away from your desk 94 Securing your IP Phone Use the Electronic Lock feature to prevent other s from making calls from your IP Phone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Statio n Control Password, please refer to “Security features” on page 20. T o lock your IP Phone: 3. Di[...]

While away from your desk 95 T o unlock your IP Phone: or 4. Choose one of the following: — If you are dialing lo ca lly, pr e ss the Goodbye key. — If you ar e dialing the F FC remote ly, dial your DN. 1. Lift the handset. 2. Dial the Electronic Loc k De ac ti va te FFC. 3. Dial your Station Control Password . or 4. Choose one of the following[...]

Talking with more than one pe rson 96 T alking with more than one person Use the following features to enable co nversations between more than two people: • “Using the Call Join fe ature” on page 96 • “Setting up a conference call” on page 97 • “Using Conferee Sele cta ble Display” on page 98 • “Using Group Call” on page 99 [...]

Talking with more than one person 97 Setting up a conference call Use the Conference feature to set up a conference call for a ma ximum of three or six people including yourself. Th e maximum number of people the conference feature supports de pends on the configuration of your IP Phone. T o set up a conference call: If the person you atte mpt to a[...]

Talking with more than one pe rson 98 Using Conferee Selectable Display Use the Confer ee Selectable Displa y and Discon nect feature to list active conferees and disconnect a co nfer ee from the conference call. T o view active conferees: T o disconnect a conferee : 2. Press the line (DN) key beside the flashing status icon to return to your origi[...]

Talking with more than one person 99 Using Gr oup Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. T o call group members: 2. Press the line (DN) key on which the conference call is established. 3. Choose one of the following: — For a single conferee, pr ess the Goodbye [...]

Talking with more than one pe rson 100 T o answer a g roup call: 2. Press th e Group Call key or enter the Group Call FFC . — The feature automatically calls al l group members. The ico n flashes until all members answer. — The phone number s of the group members appear on the disp lay as they answer. When the last person answers, the Group Cal[...]

Talking with more than one person 101 T o end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members o f the group. However , the members of the group call can disconnect from the call and not affect other members on the c all. (Goodbye)[...]

Working without interruption 102 W orking without interruption This section de scribes the Activating Make Set Busy feat ure, which provides uninterrup ted work t ime. Activating Make Set Busy Use the Make Set Busy feature to make your IP Ph one appear bu sy to all callers. T o activate Make Set Bu sy: T o deacti vate Make Set Busy: or Choose one o[...]

Additional call features 103 Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone. • “Using AutoDial Transfer” on page 103 • “Using the Buzz featu re” on page 104 • “Using Call Page Connect to make an announcement” on page 104 • “Using Centrex/Exc[...]

Additional call features 104 Using the Buzz feature Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two IP Phones that are linked to gether enable one person to signal the other. The person signaled h ears a buzz. T o buzz the IP Phone linked to your IP Phone: Using Call Page Connect to make an announcement Use th[...]

Additional call features 105 Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhoo k Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. T o use Centrex/Exchange Line Switchhook Flash : Char ging a call or charging a forced call Use the Call Charge feature to[...]

Additional call features 106 T o charge a local or long -dist ance call to an accoun t befor e you dial: T o charge a call in progress: 1. Lift the handset. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, di al the number. 1. Choo[...]

Additional call features 107 T o charge a call to an account whe n you transfer a call: 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft k ey. The call is on hold. 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Det ail Recording FFC. 3. Dial the charge account number. 4. After the dial t[...]

Additional call features 108 T o charge a call to an account when yo u add someo ne to a conferen c e ca ll : Using Enhanced Override Use the Enhanced Override feature to override an active call after yo u attempt a Forc ed C amp -o n. Use Enhanced Over rid e to mak e a call or a consultation call, such as placing a call on hold and calling another[...]

Additional call features 109 T o use Enhanced Override : Using Forced Camp-on Use the Forced Camp-on featur e to automatically ring another IP Phone (internal or external) im mediately after that IP Phone disconne cts from its current call. You receive a busy signa l afte r dialin g a phone number. 1. Choose one of the following: — Press the Over[...]

Additional call features 110 T o use Forc ed Camp-on: Answerin g a ca ll ca mped - o n to yo ur ex te n si on : Overriding a busy signal Use the Override feature to overrid e a bu sy signal and interrupt another call. You receive a busy signa l afte r dialin g a phone number. 1. Choose one of the following: — Press the Override key . — Enter th[...]

Additional call features 111 T o override a busy signal: Using Privacy Release Use the Privacy Release feature to enable one or more people who sh are your DN to join a call. T o use Privacy Release in an esta blished stat e: 1. You receive a bu sy sig na l afte r dialing a phone number. 2. Choose one of the following: — Press the Override key . [...]

Additional call features 112 Using Radio Page Use the Radio Page feature to page a person an d stay on the line until they answer. The paged person answe rs the call after entering a special Page Meet-me code from any IP Phone. T o use Automatic Preselection (Me et-me page): 1. Lift the handset. 2. Dial the Radio Paging Access FFC. The paging tone [...]

Additional call features 113 T o use Automatic Post-selection: The called party is either busy on the IP Phone or away fr om the ir desk. To page the called party, you do n ot need to redial the numbe r of the called party. T o answer a Ra dio Page: If you carry a Radio Pager, a page indi ca tes that someone dialed your DN. If the Radio Page system[...]

Additional call features 114 Using V oice Call Use the Voice Call feature to make an ann oun cement through someone else’s IP Phone speaker. T o make a voice ca ll : T o respond to a voice call: 3. Dial your own DN to connect to the paging caller. If the caller has disconnected, a steady high-pitched (number unavailab le) tone sounds. 1. Lift the[...]

Additional phone features 115 Additional phone features The following features are de scribed in this section: • “Using the Perso nal Directory” on page 115 • “Using the Callers List” on page 118 • “Using the Redial List” on page 120 • “Using Virtual Office” on page 122 • “Using Medi a Gateway 1000B” on page 131 Using [...]

Additional phone features 116 T o edit an entry: 2. Use the dialpad to en ter the na me. 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Choose one of the following: — Press the Done soft key to save the new entry. —P r e s s t h e Cancel soft key to discard the new entry and return to the Add screen. 1. Press the U[...]

Additional phone features 117 T o delete an entry: T o search for an entry: 3. Choose one of the following: — Press the Done soft key to save the changes. — Press the Cancel soft key to return to the Personal Directory without saving your changes. 1. Press the Up/Down navigation keys to scroll and highlight the entry. 2. Press the Delete soft k[...]

Additional phone features 118 Using the Callers List The Callers Lis t feature lo gs all incoming calls. The Caller s List can store up to 100 entries. When the list is full, the system overwrites the olde st entry. Use the Callers List fe atur e to r eview missed calls and to dia l calls. The Callers List contains: • the caller’s last and firs[...]

Additional phone features 119 T o dial an entry: T o delete an entry: T o delete the entire Callers List : 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial sof t key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the fol[...]

Additional phone features 120 Using the Redial List The Redial List feature logs all outgoing calls. The Redial List can store up to 20 e ntries. When th e list is full, the system ov erwrites the oldest entry. Use the Redial List feature to review calls made and to redi al previously dialed calls. The Redial List contains: • the last and first n[...]

Additional phone features 121 T o delete an entry: T o delete the entire Redial List:. 2. Press the Dial soft key. 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following soft keys: — Yes to delete the entry — No to return to the previous screen 1. Press the De[...]

Additional phone features 122 Using V ir tual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer ca lls, and all your office IP Phone features, to a remote IP Phone. Virtual O ffice makes th is possible by allowing you to use another IP Phone (the Remote phone ) to log in to your own hom e[...]

Additional phone features 123 Note 1: When logged into an IP Phone 1120E or an IP Softphone 2 050 usin g Virtual Office, featur e keys 4 a nd 5, and t he Shift key , are not available to the IP Phon e 1120E. Note 2: A Virtu al Office login to an IP Phone 1120E from an IP Phone 1 1 10, IP Phone 2001, IP Audio Conference Phone 2033, or IP Softphone 2[...]

Additional phone features 124 A successful login transfers all the feat ures , time, date, an d t ones to yo ur Remote IP Phone from your Office IP Phone. Using Vi rtual Office on your Remote IP Phone Because the display characteristics, including size, vary from one IP Phone model to the next, your Office IP Phone 1120E display is different on eac[...]

Additional phone features 125 Figure 9: Logged in to an IP Phone 1120E Figure 10 shows an IP Phone 1 140E logged in as a Remote phone to an IP Phone 1120E Office phone. Fewer display lines are available on the IP Phone 1120E, so the display provides less information. User : 45645 42888 45645 A utoDial 47678 T rans Conf F orward More...[...]

Additional phone features 126 Figure 10: Logged in to an IP Phone 1120E using an IP Phone 1140E Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1 120E Office phone. In this case, the information displa y is arranged in a different fashion, but all the information is visible at one time. Figure 11: Logged in to an IP [...]

Additional phone features 127 Using Vi rtual Office on your Office IP Phone Figure 12 shows the IP Phone 1120E display when the pho ne is logged out due to remote ac cess. Figure 12: Offic e phone displays the message Logged Out When activate d for Virtual Office by a Remote IP Phone, your Office IP Phone is logged out and no longer ope rational. I[...]

Additional phone features 128 T o regain operation of an IP Ph one being used for V irtual Office: Logging out of Vi rtual Office While working on a Remote phon e, you can log out of Virtual Office usin g the following steps. T o log out from a Remote IP Phone: Choose one of the following: or — To completely disconnect your Office IP Phone from t[...]

Additional phone features 129 T roubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 9 lists error messages and describes actions to correct the causes. T able 9: T roubleshooting Vir tual Office (Part 1 of 3) Displayed Message Probable Cause Actions Busy, try again Remote IP Phone is active (not idle). Wait for [...]

Additional phone features 130 Locked fro m Login Three failed attempts to enter the correct Station Control Password. Wait one hour for th e lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote IP Phone has no Station Control Passw ord. Notify system administrator. Permission Denied (3) Incorrect U[...]

Additional phone features 131 Using Media Gateway 1000B The Media Gateway 1000 B (MG 1000B) provides a means of exte nd ing CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office featur e. A branch office is a re mote location in the network wher e IP Phones, PSTN access, and TDM IP Phones are located. C[...]

Additional phone features 132 Local Mode If the WAN connection fails, the IP Phone loses communic at ion with th e Main Office Telephone Prefere nce Ser vice (TPS). It then registers with the MG 1000B and receives IP Phone se rvices from the MG 1000B. Features such as Personal Directory, Redial List, and Ca llers Li st are not available when oper a[...]

Additional phone features 133 Note: If you do not use the Resume Normal Mode command af ter testing, the IP Phone automatically returns to Normal Mode in 10 minutes. T roubleshooting MG 1000B The MG 1000B can display error messages on-scr een . Table 10 lists error messages and describes actions to correct the causes. 1. Press the Services ke y. 2.[...]

Additional phone features 134 Local Mode Invalid ID (2) Branch User ID not found in any equipped TN. Notify system administrator. T able 10: T roubleshooting MG 1000B (Par t 2 of 2) Display Message Probable Cause Actions[...]

Using Hospitality features 135 Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automa tic Wake-Up” on page 135 • “Activating Message Registr ation” on page 137 • “Using Maid Ide ntification” on page 139 • “Displaying Room St[...]

Using Hospitality features 136 T o cancel an Automatic W ake-Up call: T o verify the time for the Automatic W ake-Up call: 4. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wak e-Up Qu it FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automati c Wake -Up Verify FFC. 3. Dial the Automati c Wake -Up time in a 24-h[...]

Using Hospitality features 137 Activating Message Registration Use the Message Registration fe ature to read, change, or reset meters that log your hotel IP Phone calls. T o read meters: T o change a meter: 4. Press the Goodbye key. 1. Press the Message Reg istration key. 2. Dial the room Directory Number (DN). 3. Press the Message Reg istration ke[...]

Using Hospitality features 138 T o reset a meter to zero: 4. Press the * key. 5. Press the Message Reg istration key. 1. Press the Message Reg istration key. 2. Dial the room DN. 3. Press th e * key. 4. Press the Message Reg istration key. MRK MRK MRK[...]

Using Hospitality features 139 Using Maid Identification Use the Maid Identification feature to tra c k the cleaning status of rooms. The maid enters the information from the IP Phone in each room. T o enter cleaning st atus: 1. Press the Room Status key. 2. Dial the DN for the room. 3. Dial one of the following cleaning status codes: 1 = Cleaning [...]

Using Hospitality features 140 Displaying Room Status Use the Room Status feature to disp lay the status of a room using the Display Module. T o read the st atus of a room: Changing the st atus of a room: 1. Press the Room Status key. 2. Dial the DN for the room. The DN is displayed followed by a two- dig it code.The first digit indicates the occup[...]

Using Hospitality features 141 2. Dial the DN for the room. The DN displays followed by a two- digit code.The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room : 1 = Cleaning requeste d 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room[...]

Accessing External Server Applications 142 Accessing External Ser ver Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1120E. To find out what featur es and serv ices are available, contact your system administrator. Depending on what is available on your system, your phone can provide in[...]

Flexible Feature Codes (FFC) 143 Flexible Feature Codes (FFC) Use Table 11 to keep track of the FFCs assigned by your system administra tor. T able 11: Fle xible Feat ur e Codes (P art 1 of 2) FFC Feature FFC Feature Automatic Wake-Up Activate Make Set Busy Activate Automatic Wake-Up Deactivate Make Set Busy Deactivat e Automatic Wake-Up Verify Mal[...]

Flexible Feature Codes (FFC) 144 RingAgain Deactivate Virtual Office T erminal Log Off Station Control Password Change Virtual Office Term in al Log On T able 11: Fle xible Feat ur e Codes (P art 2 of 2) FFC Feature FFC Feature[...]

Terms you should know 145 T erms you should know Calling Par ty Name Display Information appearing on the LCD displa y scr een, such as the caller ’s name and telephone number . The system must have CPND enabled. Categor y 5 (Cat5) Cable and associ ated connecting hardware capable o f transmitting at speeds up to 100 MHz, used by 10BaseT , 100Bas[...]

Terms you should know 146 Director y Number (DN) A number consisting of one to seven digit s for a telephone, and also known as an extension number . Feature display An area that shows status infor mat ion abo ut th e featur e in use. It also displays the name and st atus of the active session. Feature Status Lamp indicator An LCD or an LED that in[...]

Terms you should know 147 Information line A one-line by 24-character area th at displays date an d time or application information. Interrupted dial tone A broken or pulsed dial tone that so unds when you access some features on your telephone. Message/Inbox A fixed key on your IP Phone 1 120E that connects to your voice messaging system when the [...]

Terms you should know 148 Shared Director y Number A DN (extension) that is shared by two or more persons. Special Prefix code (SPRE) S pecial codes ente red using the dialpad, followed by a two-dig it access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74 ). Special dial tone The three consecutive t[...]

Terms you should know 149 User interface Screen displays that interact with the end user as a result of an action or event. Visual Aler ter/Message W aiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.[...]

Terms you should know 150[...]

Regulatory and safety information 151 Regulator y and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference in a resident ial installation. This equ ipment gener[...]

Regulatory and safety information 152 To prevent radio interference to the lic en sed service, this device must be operated indoors only an d should be kept away from windows to provide maximum shielding. こ の装置 は、 情報処理装 置等電波障害自主規制協議 会 （ Ｖ Ｃ Ｃ Ｉ ） の基 準に 基づ く ク ラ ス B 情?[...]

Regulatory and safety information 153 Other Safety Appr ovals: IEC 60950-1: ITE equipment - Safety - Part 1 : General requirements. Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries : This device complies with the essential requireme nts and other relevant pr[...]

Regulatory and safety information 154 DenAn regulator y notice for Japan[...]

Index 155 Index A Adjusting the display screen con- trast 37 Adjusting the volume 36 Area Code Setup 45 Attendant Recall 81 AutoDial 70 AutoDial Transf er 103 Automatic Wake-Up 135 B Buzz feature 104 C Call features and Flexible Feature Codes 20 Call Forward 90 Call Join 96 Call log options 54 Call Page 104 Call Page Connect 104 Call Park 82 Call p[...]

Index 156 Display Network Diagnostics Utili- ties 18 Display Settings 56 Display settings 56 DN 146 E Electronic Lo ck 94 Enabling OnHo ok Default Path 49 Enabling/disabling Call Timer 49 Enhanced O verride 108 Enter key 15 Entering and editin g te xt 24 Editing te xt using the soft ke ys 25 Entering text using the USB keyboard 26 Expand key 16 Ext[...]

Index 157 N Navigation keys 15, 147 New Call indication 44 Normal mode 131 O Off-hook 147 Off-hook dialing 61 Onhook Default Path 49 On-hook dialing 62 Override a busy signal 110 P Paging tone 147 Personal Directory 66 Place a call on hold 78 Predial feature 69 Preferred Name Ma tch 45 Privacy Release 111 Q Quit/Stop key 17 R Radio Page 112 Record [...]

Index 158 U USB keyboard function keys 26 User Interface 149 V Viewing telephone information 54 Virtual Office 122 Virtual Office login 12 3 Virtual Office logout 128 Virtual Office on your Remote tele- phone 124 Voice Call 114 Volume adju stm e nt 36 Volume control 14 Volume control bar 14[...]

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Norte l Communication Ser ver 1000 IP Phone 1120E User Guide Copyright © 2006–2007 Nortel Networ ks. All Righ ts Reserved. The informati on in this docu ment is subject to change without n otice. The statements, configurations, technica l data, and recommendations in this document are believed to be accurate and reliable, but are presen ted with[...]