Nortel Networks N0060600 manual

BCM Busine ss C ommunic ations Manager Docume nt S tatus: St andard Document V ersion: 0 1.1 Part Number: N0 060600 Date: December 2006 BCM 4 . 0 De vice C onf igur ation Guide[...]

Copyright © 2006 Nor tel Netw orks, All Rights Reserved All rights reserved. The information in this document is subj ect to change without notic e. The statements, configur ations, techni cal data, and recommendations in this document are belie ved to be accurate and re liable, but are presented wi thout express or implied warranty . Users must t[...]

3 BCM 4.0 Device Configuration Guide Task List Common procedures: copying and renumbering DNs . . . . . . . . . . . . . . . 69 To copy telephone co nfigurations .............. ............. ................ ................ ............. .......... 69 To change t elephone DNs ................ ............ ................. ................ ........[...]

4 Task List N0060600 N0060600 Default memory button programming for telephones . . . . . . . . . . . . . . . 149 To enable Blu etooth® on a n IP Phone 11 40E ........... ............. ................ ................. .... 1 68 Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 179 To label a button ..... ................[...]

Task List 5 BCM 4.0 Device Configuration Guide To erase a m emory butto n ..................... ............. ................ ................ ............. ........... 223 To store more than one number or co de on one b utton ................... ............. .............. 223 About System-Wide Call Appearance (SWCA) keys . . . . . . . . . . . .[...]

6 Task List N0060600 N0060600[...]

7 BCM 4.0 Device Configuration Guide Contents Chapter 1 Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 About this g uide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

8 Contents N0060600 N0060600 Line Access - Line Assignm ent tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Line Access - Line Pool Acce ss tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Line Access - Answer DNs ta b . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 9 BCM 4.0 Device Configuration Guide Chapter 11 DMC Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Arranging t he DMC Feature list using Ele ment Manag er . . . . . . . . . . . . . . . . . . . . . . 90 Chapter 12 Setting up central answering positions . . . . . . . . . . . . . . [...]

10 Contents N0060600 N0060600 Configuring telephone ca pabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Job aid: Lin e redirection notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Configuring Pre ferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 11 BCM 4.0 Device Configuration Guide Chapter 22 Programming telephone sets: Desktop Assistant portfolio . . . . . . . . . . 179 Introductio n to Desktop Ass istant Pro — Administrator Edition . . . . . . . . . . . . . . . . . 183 Desktop Assistan t Pro — Admini strator Edition ma in window . . . . . . . . . . . . . . . . . . 183 Menu [...]

12 Contents N0060600 N0060600 Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Sharing calls by parking o n SWCA button s . . . . . . . . . . . . . . . [...]

Contents 13 BCM 4.0 Device Configuration Guide Chapter 27 Display prompts and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Common dis play prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Viewing active services . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

14 Contents N0060600 N0060600[...]

15 BCM 4.0 Device Configuration Guide Chapter 1 Getting started with BCM Refer to the following topics for general BCM information: • “ About BCM” • “Symbols and con ventions used in this guide” on pa ge 18 • “Related publications” on page 19 • “Ho w to get Help” on page 21 About this guide The BCM 4.0 Device Configuration G[...]

16 Chapter 1 Getting starte d with BCM N0060600 N0060600 Acr on yms The following is a list of ac ronyms used in this guide. Organization This guide is organized for easy access to inform ation that explains the concepts, operations, and procedures associated with the BCM system. About BCM The BCM system provides private network and tel ephony mana[...]

Chapter 1 Getting start ed with BCM 17 BCM 4.0 Device Configuration Guide BCM key har dware elements BCM includes the follo wing key elements: • BCM200 main unit • BCM400 main unit • BCM1000 main unit • BCM expansion unit (compatib le with BCM400 main unit) • BCM400 ex pansion gate way • BCM media bay modules (MBM): — 4x16 — ASM8, A[...]

18 Chapter 1 Getting starte d with BCM N0060600 N0060600 • V oice Networking features • LAN CTE (computer telephony engine) • VEW AN (V oice Enabled W AN) • IVR (Integrated V oice Response) •I P M u s i c • Intelligent Contact Center Symbols and con ventions used in this guide These symbo ls are used to hig hlight cr itical information [...]

Chapter 1 Getting start ed with BCM 19 BCM 4.0 Device Configuration Guide The following conventions and symb ols are used to represent the Business Series Terminal display and dialpa d. The following text conventions are used in th is guide to indicate the information described: Related publications This section provides a list of ad ditional docum[...]

20 Chapter 1 Getting starte d with BCM N0060600 N0060600 System Installation BCM 4.0 for BCM1 000 Installation and Main tenance Guide Addendum (N0060603) BCM200/400 BCM 4.0 Installa tion and Maintenance Gu ide (N0060612) Keycode Installation Guide (N006062 5) System Programming BCM 4.0 Administration Guide (N0060598) BCM 4.0 Networking Configuratio[...]

Chapter 1 Getting start ed with BCM 21 BCM 4.0 Device Configuration Guide System-wide Call Appearanc e (SWCA) Features Card (N0027186) T7000 Telephone User Card (P0912 061) T7100 Telephone User Card ( P0609621) T7208 Telephone User Card (P0609 622) T7316 Telephone User Card (P0935 248) T7316E Telephone User Card (P0 609623) Digital Mobility DECT 41[...]

22 Chapter 1 Getting starte d with BCM N0060600 N0060600 Getting Help o ver the telephone from a Nortel Solutions Center If you have a Nortel suppo rt contract and cannot find the inform ation you require on th e Nortel Support Web site, you can ge t help over the telephone from a Norte l Solutions Center. In North America, call 1-8 00-4NORTEL (1-8[...]

23 BCM 4.0 Device Configuration Guide Chapter 2 Welcome panel The Welcome pane l displays information for the current account logged on the system. The administrator is prompted to ch ange the password b efore any pr ogramming menus are accessible. This panel will be displayed on the first login to the BCM by nna dmin, when the administrator has se[...]

24 Chapter 2 Welcome pane l N0060600 N0060600 Figure 2 W elcome panel T able 3 Welcom e panel fields Attribute V alue Description Current Account Account Notifications <read-only> Displa ys BCM administrative messages or notifications regarding the current user . User ID <read-only> User ID y ou used to log on to the system. T elset Use[...]

25 BCM 4.0 Device Configuration Guide Chapter 3 System Software The system software identity. The following path indicates wh ere to access the system iden tification settings in Element Manager: • Element Manager: System > Identification Figure 3 System Identification pane l Table 1 describes each field on this panel. Setting Date and Time Ho[...]

26 Chapter 3 System Softw are N0060600 N0060600 Click one of the following links to connect with the type of information you want to view: Figure 4 Date and time panel Table 2 describes each field on the Date and Time panel. Pa n e l Ta s k “Setting clock control to local system” on page 28 Click the na vigation tree heading to access general i[...]

Chapter 3 System Software 27 BCM 4.0 Device Configuration Guide If the system is to synchron ize with an NTP Server or trunk, check the followi ng: 1 Set Date and Time Sour ce to NTP or Tr u n k . 2 In the NTP server addr ess f ield enter the IP address of the NTP serv er . 3 Set the number of second s between synchroniza tions in normal operations[...]

28 Chapter 3 System Softw are N0060600 N0060600 4 In the bottom frame, ensure that the T ime zone is correct for the location of the l ocal system. 5 If T runk w as selected in the Date and Time S ource drop-do wn list, enter the year in the Ye a r fie l d . Setting c lock contr o l to local system If you want the clock to be controlled locally: 1 [...]

29 BCM 4.0 Device Configuration Guide Chapter 4 System schedule settings and services scheduling Use scheduled services to control how calls are answered in off-hours (Ringing Groups), how calls are routed at various times of the day, and how re strictions are applied on lines and telephones at specific times of the day. The following paths indicat[...]

30 Chapter 4 System schedule settings and services scheduling N0060600 N0060600 Restriction and Routing serv ices require a service control password before users are allowed to change scheduling on a control telephone. The Service Control Password field on th is panel allows you to delete a curre nt entry, and add a new passw ord. Make a note of th[...]

Chapter 4 System schedule setting s and services sche duling 31 BCM 4.0 Device Configuration Guide Default time settings Table 4 provides a list of the default times for each schedule. Configuring scheduled service The table in the top frame lists a ll schedules available on the system. Configure the settings for the schedules that you are usi ng f[...]

32 Chapter 4 System schedule settings and services scheduling N0060600 N0060600 Schedule <read-only> These are the schedule s that are availab le on the system. Routing Svc Off Manual Aut o Off prev ents the ser vice from being activated. Manual allo ws you to turn the ser vice on and off at any time from a control telephone. This se tting ov[...]

33 BCM 4.0 Device Configuration Guide Chapter 5 System features and feature codes • “BCM feature codes” on page 33 provides a complete list of the feature codes that can be accessed from digital and IP telephones. • “Button programming feat ures” on page 36 provides a list of the features that are programmable under the DN record Button[...]

34 Chapter 5 System features an d feature code s N0060600 N0060600 Call Log - Delete items (autobumping) 815 *521 to *536 System Wide Call Appearance (SWCA) Call Log - Manual 813 Call Log - View information 812 *537 Find oldest SW CA Call Log options *84 *538 Find ne w est SWCA Call Log password *85 *5 50 Silent Monitor Call P ar k 74 *6 Ring T ype[...]

Chapter 5 System features and fe ature codes 35 BCM 4.0 Device Configuration Guide Messages - Cancel Send #1 #8 5 Do not Distur b - Cancel Messages - Vie w 65 *8 5 Call Log passw ord Name and number blocking 819 86 Background Music Name and number bloc king - Cancel #819 #8 6 Background Music - Cancel P age 60 88 V oice Call Deny P age - Combined ([...]

36 Chapter 5 System features an d feature code s N0060600 N0060600 Button pr ogramming features The following describes the features available for Button Programming ( Conf iguration > Telephony > Sets > All DNs > Capabilitie s and Preferences > Button Programming ). Note that some of these features requir e other syst em settings in[...]

Chapter 5 System features and fe ature codes 37 BCM 4.0 Device Configuration Guide • Some features a lso require that the servic e be av ailable on the line from your telephone service provider . The types of lines provided are also determined by the re gion chosen for your system. MCID (malicious call identification) is an example of this type o[...]

38 Chapter 5 System features an d feature code s N0060600 N0060600 71 Link Activ ates the Link command, w hich allows the user to access special f eatures on a remote PBX system. 74 Call par k Allows the user to park a call. *520 Find av ailable SWCA ke y System searches f or a free SWCA ke y among the SWCA ke ys that are assigned to the curren t t[...]

Chapter 5 System features and fe ature codes 39 BCM 4.0 Device Configuration Guide 815 Call logs autobumping Allows the user to sele ct if the system will remove the oldest log item manually when the log space fills. 818 Call charge ind ication Allows the user to vie w the char ges f or a call (a vailab le on D ASS2 and ETSI Euro trunks only). 819 [...]

40 Chapter 5 System features an d feature code s N0060600 N0060600 985 Display v oice mail DN Displays the v oice mail, skillset, or IVR DN. 986 T ransf er to mailbox T ransf ers an e xtern al call directly to a mailbo x on the CallPilot system. 987 V oice mail inte rrupt Intercepts a caller who is listening to your mailbox greeting or leaving a me[...]

41 BCM 4.0 Device Configuration Guide Chapter 6 DN records parameters The DN record defines the specific func tion of each telephone within the system. The following paths indicate where to access DN record parameters in Element Manager and through Telset Administratio n: • Element Manager: Configuration > T elephon y > Sets > All DNs ?[...]

42 Chapter 6 DN records para meters N0060600 N0060600 Main panel tabs: common fields The Line Access, Capabilities and Preferences, and Restrictions tabs included in the Main panel, all display the same four columns as shown in Table 8 . “Capabilities and Preferences - Button Progr amming tab” on page 58 (includes CAP/KIM but ton progr amming) [...]

Chapter 6 DN records p arameters 43 BCM 4.0 Device Configuration Guide Figure 7 Main P anel tabs T able 8 Common columns f or the main panels (Sheet 1 of 2) Attribute V alue Description DN <numeric> This number is unique to each telephone record. The number identifies the te lephone to the syste m. DN star t digits and DN leng th are configur[...]

44 Chapter 6 DN records para meters N0060600 N0060600 Line Access tab The Line Access tab displays th e DNs tab le. Line access programming is performed using the four tabs that appear in the details panel when a DN is selected. Refer to Figure 8 . • Line Access - Prop erties tab • “Line Access - Line Assignme nt tab” on page 46 • “Line[...]

Chapter 6 DN records p arameters 45 BCM 4.0 Device Configuration Guide Figure 8 Proper ties tab Table 9 describes these fields. T able 9 Line Access tab fields (Sh eet 1 of 2) Attribute V alue Description Pub . OLI <up to 12 dig its> This setting defaults to the DN of the de vice. The Pub lic Network Code concatenates to the beginning of this[...]

46 Chapter 6 DN records para meters N0060600 N0060600 Line Access - Line Ass ignment tab Use the line assignment sett ings to assign physical trunks and target lines to each telephone. Target lines are used as incoming only. Other line s can be used to both place and answ er calls, if they are configured to do so. Figure 9 Line Access - Line Assig [...]

Chapter 6 DN records p arameters 47 BCM 4.0 Device Configuration Guide Appearance T ype Ring only , Appr&Ring, Appr only Select how a call on this line appears on the telephone. If you choose Appr&Ring o r Ap pr only , you can hav e as many simultaneous DID calls as there are target line button appearances . If you choose Ring only , y ou c[...]

48 Chapter 6 DN records para meters N0060600 N0060600 Line Access - Line P ool Access tab Use the Line Pool Access tab to ad d line pools to a telephone record. Figure 10 Line Access - Line P ool Access t ab These shared pools of lines enables many us ers to use fewer lines for c onnections, where dedicated lines are not practical or not desirable.[...]

Chapter 6 DN records p arameters 49 BCM 4.0 Device Configuration Guide Table 11 describes t he access fields on this panel. Line Access - Answer DNs tab Program a telephone to provide automatic call aler ting and call answering for other telephones in the system. The DNs of the other telep hones are referred to as Answ er DNs. Figure 11 Line Access[...]

50 Chapter 6 DN records para meters N0060600 N0060600 Capabilities and Preferences main tab Capabilities settings control how the system inte racts with indivi dual telephones, and how the telephones receive calls. Preferences control how the telephon e itself works. These settings also can be set by users at the telephones using feature codes. Mod[...]

Chapter 6 DN records p arameters 51 BCM 4.0 Device Configuration Guide • “Capabilities and Preferences - Button Programming tab” on page 58 • “Capabilities and Preferences - A T A Settings tab” on page 62 • “Capabilities and Preferences - IP T e rminal Details tab” on page 64 Capabilities and Preferences - Pr oper ties tab The Pro[...]

52 Chapter 6 DN records para meters N0060600 N0060600 Capabilities and Preferences - Capabilities tab Capabilities settings control how the system inte racts with indivi dual telephones, and how the telephones receive calls. First Display Name Number Line Deter mine the call display inf o rmatio n that appears first. This feature depends on the ser[...]

Chapter 6 DN records p arameters 53 BCM 4.0 Device Configuration Guide Figure 13 Capabilities and Pref erenc es - Capabilities tab Table 14 describes the fields on this pan el. T able 14 Capabilities and Pref erences - Ca pabilities tab (Sheet 1 of 3) Attribute V alues Description Handsfree None Standard Au t o None: The handsfree featur e is not a[...]

54 Chapter 6 DN records para meters N0060600 N0060600 Intrusion pr otection lev el None Low Med High If the break-in f eature is allowed on any private network MCDN lines (PRI SL-1) assigned to the telephone, you must define the le v el of intru sion fo r each telephone. This deter mines if the user can use the feature, and to what degree. None: fe[...]

Chapter 6 DN records p arameters 55 BCM 4.0 Device Configuration Guide Capabilities and Preferences - SWCA Call Group tab Although System-wide Call Appearance (SWCA) assign ments are meant to be assigned to buttons with indicators, you can assign SWCA assignment s to a telephone withou t assigning them to buttons using the fields on this panel. Thi[...]

56 Chapter 6 DN records para meters N0060600 N0060600 Figure 14 Capabilities and Pref erences - SWCA Call Group tab Capabilities and Preferences - Pref erences tab The Preferences headings allow you to program the same settings that users can pe rform at their telephones, and the settings for configuring a telephone as a hotline. The telset admin o[...]

Chapter 6 DN records p arameters 57 BCM 4.0 Device Configuration Guide Contrast 1 through 9 Adjust the contrast o f the display . Def ault: 4 Ring type 1, 2, 3, or 4 Select a d istinct ive ring pattern type f or the telephone. Def ault: 1 Distinct rings in use <read-only> This field indicates the di stinct ring patter ns, if any , are current[...]

58 Chapter 6 DN records para meters N0060600 N0060600 Also refer to: • “Moving IP telephones” in the BCM 4.0 T elephony Devi ce Installation Guide (N0060609). Capabilities and Preferences - Button Pr ogramming table Figure 16 Capabilities and Pref erences - Button Progra mming T ab le Capabilities and Preference s - Button Pr ogramming tab Th[...]

Chapter 6 DN records p arameters 59 BCM 4.0 Device Configuration Guide You also can use these panels to remove program ming from a button, maki ng it blank. Figure 17 Button Prog ramming and CAP/KIM But ton Programm ing tabbed panels Assigned lines, Hunt group designators, Answer DNs bu ttons, Intercom button s , and Handsfree buttons cannot be cha[...]

60 Chapter 6 DN records para meters N0060600 N0060600 Table 16 describes t he possible settings for telephone butt ons. T able 16 Button programming fi elds (Sheet 1 of 2) Setting V alues Description Model 7100 7208 7310/7316 7316E 7324 2004/2050 2001 2002 2007 2033 DMC pr tb 1120E, 1140E 2210 2211 2212 If you ha ve not y et connected a telephone, [...]

Chapter 6 DN records p arameters 61 BCM 4.0 Device Configuration Guide Capabilities and Preferences - User Speed Dial tab The speed dial numbers enables users to dial a nu mber with fewer button presses than dialing the entire dial string. Figure 18 Capabilities and Preferences - User Speed Dial tab Table 17 describes the fields on th is panel. Opt[...]

62 Chapter 6 DN records para meters N0060600 N0060600 Capabilities and Preferences - A T A Settings tab Analog telephones have some se ttings that are specific to the analog connection. An analog telephone can be connected to the system direct ly thro ugh an analog station port, either on the Main Unit (in countries that supp ort Main Unit Analog S[...]

Chapter 6 DN records p arameters 63 BCM 4.0 Device Configuration Guide Figure 19 Capabilities and Pref erences - A T A Settings panel fields Use the information in Table 18 to configure ATA settings. T able 18 A T A settings Attribute V alues Description A TA ans wer timer 3, 5, 7, 10 Select the length of delay between the time y ou dial the last d[...]

64 Chapter 6 DN records para meters N0060600 N0060600 Capabilities and Preferences - IP T erminal Details tab This is a single-terminal display of the terminal information that is also shown in the Telephony Resources IP Terminal panel. Refer to “IP telephone set details” in the BCM 4.0 Networking Configuration Guide (N0060606) for a detailed d[...]

Chapter 6 DN records p arameters 65 BCM 4.0 Device Configuration Guide Restrictions main tab Use the Restrictions settings to control callouts of certain number combinations. These restriction filters are then assigned to lines and DN records, as required to prevent callers from making certain kinds of calls from a specific telephone, or from lines[...]

66 Chapter 6 DN records para meters N0060600 N0060600 Restrictions - Set Restrictions tab You can assign restriction s that apply to a sp ecific telephone record. You also can assign a different restriction filter for Normal service, an d for one or more of six other schedules that enables the user to have different access at different times of the[...]

Chapter 6 DN records p arameters 67 BCM 4.0 Device Configuration Guide Table 22 provides a list of default restriction fi lters. Restrictions - Line/S et Restrictions tab Use the Line/Set Restrictions settings to assign a restri ction filter to a sp ecific line for outgoing calls at a specific teleph one. This type of filter replaces any line or se[...]

68 Chapter 6 DN records para meters N0060600 N0060600 Schedule Nor mal Night Evening Lunch Sched 4 Sched 5 Sched 6 Alwa ys configure a Nor mal filter , as this schedule r uns if there are no other schedules runnin g. If your system is using schedules (f or e xample, if y ou require different restrictions on lines at different ti mes of the day), ch[...]

69 BCM 4.0 Device Configuration Guide Chapter 7 Common procedures: copyi ng and renumbering DNs Copying settings to other DNs The Copy command allows y ou to duplicate progra mming for a telephone, and apply it to another telephone, a range of telephones, or to all the telephones on the sy stem. If information is copied to a record with an assigned[...]

70 Chapter 7 Common procedure s: copying and renumberi ng DNs N0060600 N0060600 Figure 24 P aste Set Da ta dialog bo x 6 Select the check box es for the properties that you want to cop y to the ne w DN. 7 Click OK. Renumbering DNs Your system auto-assigns DNs ba se d on the hardware for digital telephones. In the case of IP telephones, you can choo[...]

71 BCM 4.0 Device Configuration Guide Chapter 8 Global telephony settings There are a number of settings th at define telephony operation fo r the entire system. These have been gathered on one panel, separated into sections. The following paths indicate where to access gl obal telephony settings in Element Manager and through Telset Administratio [...]

72 Chapter 8 G lobal telephony settings N0060600 N0060600 The global telephony settings affect a nu mber of different telephony features. • Business Name: This is part of the CLID feat ure. It d isplays the b usiness name on outgoing calls for all system telephones, on which CLID is allo wed and acti vated. • Feature settings: These affect dif [...]

Chapter 8 Global telephony settings 73 BCM 4.0 Device Configuration Guide Feature Settings pane l These settings affect all telephon es. They determine whether the li sted features are allowed, or how they function. Figure 25 System f eature setti ngs Table 24 describes each field. T able 24 F eature settings (Sheet 1 of 3) Attribute V alue Descrip[...]

74 Chapter 8 G lobal telephony settings N0060600 N0060600 Message reply enhancement <check bo x> Select to enable users to automatically deactivate the message waiting indicator on analog telephones conne cted to an analog station media bay module (ASM), if the reply call from the analog telephone to the direct dial te lephone is answered. An[...]

Chapter 8 Global telephony settings 75 BCM 4.0 Device Configuration Guide P ark mode Lowest Cycle Deter mine how the system assigns a retr ie val code to parked calls. Lowest , the system chooses the lowest code that is av ailable when the call is park ed. Cyc le , the system chooses the codes in a sequence, from lowest to highest, until all the co[...]

76 Chapter 8 G lobal telephony settings N0060600 N0060600 Answ er DN answer ke y levels You can determine what type of calls alert at an assigned Answer DN key. This is a system setting, so all Answer DNs beha ve the same. There are three answer key levels: Basic , Enhanced , and Extended . If your system supports overflow routing of calls (for exa[...]

Chapter 8 Global telephony settings 77 BCM 4.0 Device Configuration Guide Figure 26 System Timers Table 26 describes the timers. T able 26 Timer v alues Attribute V alues Description Camp timeout 30, 45, 60, 90, 120, 150, or 180 Assign the number of seconds bef ore an unansw ered camped call retur ns to the telephone that camped the call. Also refe[...]

78 Chapter 8 G lobal telephony settings N0060600 N0060600 Adv anced Feature Settings The following path indicates wh ere to access adva nced feature settings in Element Manager: • Element Manager: Configurat ion > T elephony > Global Settings > Adv anced Featur e Settings The Advanced Feature Settings panel enables admi nistrators to mod[...]

Chapter 8 Global telephony settings 79 BCM 4.0 Device Configuration Guide Also refer to: • “Common dialing plan settings” in the BCM 4.0 Networking Conf igur ation Guide (N0060606)(Call P ark codes) • “T imers” on page 76 (P ark timeout) If you select the chec k bo x... Auto-associat e SWCA key to call must be set to Automatically - Lif[...]

80 Chapter 8 G lobal telephony settings N0060600 N0060600 • “Sharing calls by parking on SWCA b uttons” on page 207 • System W ide Call Appearance (SWCA) Features Card ONN Bloc king (Nor th American systems) The outgoing name and nu mber blocking code s for Analog and BRI lines can vary between service providers. This panel allows you to en[...]

Chapter 8 Global telephony settings 81 BCM 4.0 Device Configuration Guide Silent Monitor The features in this dialog box provide the para meters that determine how you can use su pervisor terminals on your system to monitor Hunt group members ( “Monitoring external hunt group calls” on page 107 ). Figure 29 Silent Monitor settin gs Table 29 des[...]

82 Chapter 8 G lobal telephony settings N0060600 N0060600 Reset logs You can reset the log cache on the system by us ing the button on the Adva nced Features Settings panel. Figure 30 System log reset Table 30 describes the fields in this box. Also refer to: • “Monitoring Hunt Groups” on page 107 T able 30 Silent Monito r system settings Fiel[...]

83 BCM 4.0 Device Configuration Guide Chapter 9 Telephony system and device programming The following list provides links to the telephone and telephony sy stem programming areas of the system. Within the context of the network, system telephones act as call end points or call initiation devices. • T o make or receiv e calls, telephones must be s[...]

84 Chapter 9 Telephony system and device pr ogramming N0060600 N0060600 — “System schedule settings and se rvices scheduling” on page 29 — “Configuring Hunt Groups” on page 9 9 — “Configuring Hospitality services” on page 109 — V oice mail, if applicable Also refer to: • “T elephony features” on page 187[...]

85 BCM 4.0 Device Configuration Guide Chapter 10 Configuring system speed dial numbers System speed dial codes are assigned to external numbers. You can use then the two- or three-digit code to dial the numb er, or assign the code to a memory butto n, instead of dialing the en tire string. These assignments are the same for all users in the system.[...]

86 Chapter 10 Configuring system speed dial numbers N0060600 N0060600 Figure 31 System Speed Dial tab le Table 31 describes each field on this panel. T able 31 System Speed Dial (Sheet 1 of 2) Attribute V alues Description Number of speed dials 70 255 Choose the number of speed dial codes you want a vailable to y our system users. If you are using [...]

Chapter 10 Configuring system speed dial numb ers 87 BCM 4.0 Device Configuration Guide Notes about the Syst em Speed Dial list The following provides general notes ab out using the System Speed Dial panel. Choose the size of the speed dial list • The default list consists of 70 speed dial codes from 01 to 70. • If you set Number of speed dials[...]

88 Chapter 10 Configuring system speed dial numbers N0060600 N0060600 W orking with speed dial list entries To add, change, or delete System Speed Dial record s, click the field you want to alter, and type in the change requ ired. Next steps Speed dial codes can be p rogrammed onto me mory keys by the installer during button programming. Refer to ?[...]

89 BCM 4.0 Device Configuration Guide Chapter 11 DMC Feature List The Digital Mobility Cont roller (DMC) Feature list enables you to arrange the order of the features that appear as soft keys on a Digital Mobility 7420/7430/7440 handset. This is a system-wide feature that enables users to access frequently used features. The following paths indicat[...]

90 Chapter 11 DMC Feature List N0060600 N0060600 Arranging the DMC Feature list using Element Manager Figure 32 DMC F eature List p anel To arrange the DMC Feature list usi ng Element Manager 1 Click Conf iguration > T elephony > Global Settings > DMC F eatur e List. The Digital Mobility Controlle r Feature List panel app ears. 2 In the Po[...]

91 BCM 4.0 Device Configuration Guide Chapter 12 Setting up central answering positions A CAP (Central Answering Position) station acts as a central answering and monitoring point for a group or a bu siness. The following paths indicate where to set up a CAP in Element Manager and through Telset Administration: • Element Manager: Configurat ion &[...]

92 Chapter 12 Setting up cent ral answering positio ns N0060600 N0060600 Figure 33 7316E with KIM Configuring CAP assignments (eCAPs) Use the CAP Assignment panel to designat e 7316E+KIM units as eCAPs. The following procedures describe how to use the fields on the CAP Assignment panel. Figure 34 CAP Assignment panel 7316E digital phone with one KI[...]

Chapter 12 Setting up central answering position s 93 BCM 4.0 Device Configuration Guide To create CAP stations 1 Ensure that the telephon e you want to use is config ured and working on the system. 2 Ensure that the KIM is installe d on the appropriate telephone. Refer to the installation user card that came with the module, if necessary . 3 On th[...]

94 Chapter 12 Setting up cent ral answering positio ns N0060600 N0060600 4 In the lo wer panel, click the CAP/KIM Button Pr ogramming tab . 5 Select the line for the b utton nu mber that you want to program . 6 Configure the feature or autodial on the b utton. For a detailed description of each f ield, refer to “Capabilities and Preferences - But[...]

95 BCM 4.0 Device Configuration Guide Chapter 13 Creating ring groups Assigning telephones to ringing groups provides a way to ensure that all calls can be answered, regardless of the time of day, or day o f the week. The most common use of this feature is when a security desk telephone ring s for incoming lines after 5:00 p.m., a practice often ca[...]

96 Chapter 13 Creating ring groups N0060600 N0060600 Ring Gr oups - Members The Ring Groups table on th e Grou p Membership tab in the top frame of this panel is a read-only list of the 100 ring groups available to the system. When you cli ck a ring group in the table, the Members table appears in the bottom panel. The Group Mem bership pane l allo[...]

Chapter 13 Creating ring groups 97 BCM 4.0 Device Configuration Guide Ring Gr oups - Line Settings tab The Line Settings tab allows you to schedule where calls coming in on a specific line, or target line, ring during a schedule d period. The following paths indicate wher e to configure line settings for ring groups in Element Manager and through T[...]

98 Chapter 13 Creating ring groups N0060600 N0060600 Figure 36 Ring Group lines Table 33 describes the headings on both these panels. Also refer to: • “Configuring scheduled service” on page 31 T able 33 Ringing grou p schedule lin e values Attribute V alue Description Lines Settings tab: Line XXX This list includes all ana log and digital li[...]

99 BCM 4.0 Device Configuration Guide Chapter 14 Configuring Hunt Groups The Hunt Groups panel allows you to set up call groups that are assign ed a common hunt group DN for incoming calls. The calls then are distributed to th e member telephones. The following paths i ndicate where to configure hunt groups in Element Manager and t hrough Telset Ad[...]

100 Chapter 14 Configuring Hunt Groups N0060600 N0060600 Hunt Gr oups system setup The main panel shown in Figure 37 lists the Hunt Groups and the parameters that define Hunt Group features. Figure 37 Hunt Gr oups Table 34 describes t he fields found on the Hunt Groups main panel. Refer to “Configuring the Hunt Group general settings” o n page [...]

Chapter 14 Configuring Hunt Gr oups 101 BCM 4.0 Device Configuration Guide Mode Broadcast Sequential Rotar y Select how y ou want the line to present to the group . Broadcast — simultaneousl y rings at each non-busy telephone in the hunt group . All telephones receiving the call also displ a y the calling line identifi cation from the line, if th[...]

102 Chapter 14 Configuring Hunt Groups N0060600 N0060600 Overflow <any system DN> (including a Hunt Group DN) This setting d eter mines where unanswered calls are routed after the Queue timeout occurs. If a call ov erflows back to the same Hunt Group , the call goes to the bottom of the queue, and is treated as a new call. Answer DNs: A linea[...]

Chapter 14 Configuring Hunt Gr oups 103 BCM 4.0 Device Configuration Guide Configuring the Hunt Gr oup general settings When you first set up a Hunt Group, you mu st identify how calls are handled among the g roup. The following paths indicate wher e to modify hunt group general settings in Element Manager and through Telset Administratio n: • El[...]

104 Chapter 14 Configuring Hunt Groups N0060600 N0060600 Figure 38 Hunt Group Members and Line Assign ment tab les Table 35 describes the fields foun d on the Details for Hunt Groups tables. T able 35 Hunt Group tab les (Sheet 1 of 2) Field V alue s Description Hunt Gr oup Members su bpanel Seq. No. <read-only> This is the position of t he te[...]

Chapter 14 Configuring Hunt Gr oups 105 BCM 4.0 Device Configuration Guide Line Assi gnment Lines <line #> These are the lines/target li nes that are a ssigned to the hunt group . Ensure that they also a re not assigned to any of the member telephones. Action Add M ultiple lines can b e assigned to Hu nt groups. Howe ver , a line can only e x[...]

106 Chapter 14 Configuring Hunt Groups N0060600 N0060600[...]

107 BCM 4.0 Device Configuration Guide Chapter 15 Monitoring Hunt Groups Monitoring e xternal hunt group calls Use the Silent Monitor feature to monitor extern al hunt group calls within a hunt group. An y two-line display telephon e can be assigne d as a supervisor telephone to allow this feature. There are two places in the Element Manager where [...]

108 Chapter 15 Monitoring Hunt Groups N0060600 N0060600 Monitoring with IP telephones: On calls over an VoIP trunk, where bo th the Hunt group call and the monitoring call are from IP telephones (full IP domain calls), the agent hears a click when the supervisor starts and ends a monitor session. Also refer to: • “Configuring Hunt Groups” on [...]

109 BCM 4.0 Device Configuration Guide Chapter 16 Configuring Hospitality services The following information desc ribes how to set up the Hospitality services feature. The following paths indicate wh ere to configure hospitality ser v ices in Element Manager and through Telset Administratio n: • Element Manager: Configurat ion > T elephony >[...]

110 Chapter 16 Configuring Hospitality services N0060600 N0060600 Figure 39 Hospitality panel, General tab The Administration heading provid es fields that allow you to: • enter the time when occupied rooms change state from Service done to Service required • enter the password that needs to be entere d before hospitality features can be change[...]

Chapter 16 Configuring Hospitality services 111 BCM 4.0 Device Configuration Guide Hospitality - Rooms The Hospitality - Rooms panel allows you to assign telephones to a ro om. You can assign a maximum of five telephon e DNs to a room. Room condition password <up to six digits> Set the password that allo ws access to the Room condition featur[...]

112 Chapter 16 Configuring Hospitality services N0060600 N0060600 Figure 40 Hospitality - Rooms tab panel Table 37 describes the fields in the l ist on this panel. Setting up y our hospitality system Use the Hospitality panels to set up room tele phones, an d determine how they function. Once the system is set up, you can change settings through th[...]

Chapter 16 Configuring Hospitality services 113 BCM 4.0 Device Configuration Guide 3 In the Requires Desk P assword f ield, change the def ault password to a one- to six-digit number . Keep this passw ord in a secure place. Change the password frequently . 4 If you want service personnel to enter a password when the y dial in to indicate a room has[...]

114 Chapter 16 Configuring Hospitality services N0060600 N0060600 3 Select or clear the Requires Desk P assword check box, as required. To delete a room assign ment from a telephone To delete a room assignment, simply click th e Room Number column, and delete the number. Next step: Using the features Refer to the BCM 4.0 Hospitality Features Card .[...]

115 BCM 4.0 Device Configuration Guide Chapter 17 Configuring analog telephones and devices Refer to the following information for attributes that are specific to analo g telephones and devices. Refer to “Configuring an analog telephone” on page 1 16 . Analog telephones and de vices have a limited feat ure set. They do not have pro grammable bu[...]

116 Chapter 17 Configuring analog telephones and devices N0060600 N0060600 Analog device DN record overview Configuring an analog telephone On each panel on the DNs list, add or modify settings to customize t he telephone operations. The following headings corre spond to each panel. Refer to the Programming notes in each section for configurations [...]

Chapter 17 Configuring analog telepho nes and devices 117 BCM 4.0 Device Configuration Guide A T A ans wer timer K eep shor t for modems and f ax machines “Configuring telephone capabili ties” on page 1 26 . A T A tones check box A T A use On site Off site works f or de vices connected to A T A modules only Msg indicate A T A de vice modem/tele[...]

118 Chapter 17 Configuring analog telephones and devices N0060600 N0060600 Assigning a pause for external dialing for data devices The external Hotline feature provides automati c access to a line when an analog device goes off-hook. To assign a pause for external dialing 1 Click Conf iguration > T elephony > Sets > Acti ve Sets . 2 Select[...]

119 BCM 4.0 Device Configuration Guide Chapter 18 Configuring telephones: Digital telephones Digital telephones support the most comprehensive use of the DN records panels. For detailed panel descriptions, refer to “DN records parameters” on page 41 . The following paths i ndicate wh ere to configure digital teleph ones in Element Manager and t[...]

120 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 Digital telephone DN record overview Prerequisites Ensure the following has occu rred before you start this procedure: Using the DN panels On each panel on the DNs list, add or modify settings to customize the telephone operat ions. For a detailed description of the fields [...]

Chapter 18 Configuring tel ephones: Digital telephones 121 BCM 4.0 Device Configuration Guide System DNs - Line Access tab References: “Job aid: Notes about assign ing lines to telephones” on page 121 . To assign a line to a telephone 1 Click Conf iguration > T elephony > Sets > Acti ve Sets . 2 Select the line listing the appr opriate[...]

122 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 • Each line assigned to a telephone must appe ar to a b utton with an indicator . The maximum number of av ailable buttons is 8 for the 7208 digital telephones , 10 for the model 7310, 10 for 7316 digital telephones, 16 for the 7316E digita l telephone, and 24 for the mod[...]

Chapter 18 Configuring tel ephones: Digital telephones 123 BCM 4.0 Device Configuration Guide Figure 43 Adding an Ans wer DN • If you set a line to Ring only , incoming calls appear on an intercom butt on. The 7000, 71 00 digital telephones, are excep tio ns, they ha v e no line buttons; therefore, you can assign any number of lines, b ut only tw[...]

124 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 Line Assignment and Line P ools Programming references: “Job aid: Answer DN notes” on page 124 To add line assignments 1 Click Conf iguration > T elephony > Sets > Acti ve Sets . 2 Select the Line Access tab . 3 Select the Line Assignment tab in the bottom pane[...]

Chapter 18 Configuring tel ephones: Digital telephones 125 BCM 4.0 Device Configuration Guide Mobility sets: On 7406 cordless digital telephon es, you ca n twin desk sets with the portable sets by assigning one or more handset DNs to a desk set Answer DN. Hunt group note: A linear Hunt grou p, which has an overflow telepho ne defined, does not supp[...]

126 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 Programmin g note: At least one intercom key must be def ined to allo w internal calls. T wo intercom keys are recommende d for conference calling. Model 7000 and 7100 telephones are automatically assigned two i ntercom keys, so users can alternate between two activ e calls[...]

Chapter 18 Configuring tel ephones: Digital telephones 127 BCM 4.0 Device Configuration Guide • “Capabilities and Preferences - Capabilities tab” on page 52 • “Job aid: Line redirection notes” on page 128 To configure telephone capabilities 1 Click Conf iguration > T elephony > Sets > Acti ve Sets > Capabilities and Pr efer [...]

128 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 • Redirect ring Select the check box if you want calls coming into a redirected line to gi ve a short alert. 7 Recei ve short tones Do not select this fo r digital telephones. 8 Administrati ve capabilities: • Pickup group If you want to allo w this teleph one to be ans[...]

Chapter 18 Configuring tel ephones: Digital telephones 129 BCM 4.0 Device Configuration Guide Before you program Call Forwarding on line s on an Embark switch line, ensure that: • The DTM is conf igured to DP NSS, and the Host Node switch connection is set to Embark. • Both real channels and virtual chan nels are provisioned . • Routing code [...]

130 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 6 Ring type: If you want incoming calls to prod uce a specific type of ring (for example, to differentiate between tw o telephon es that are in close proximity) , select one of the four ring types. If you select None, the default ring is use d. 7 Next step: “Capabilities [...]

Chapter 18 Configuring tel ephones: Digital telephones 131 BCM 4.0 Device Configuration Guide • If the telephone experiences a warm -reset, all log entries are fl ushed. • If a line has been redirected, calls are not logged. T elephone memory button pr ogramming Use this panel to assign features to avail able buttons on the telephone. Programmi[...]

132 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600 Button labeling T-series telephones have a pa per strip of labels that can be customized and printed using the Desktop Assistant or Desktop Assistant Pro applic ation. These applications are located under the Client Applications button on the first Element Manager web page.[...]

Chapter 18 Configuring tel ephones: Digital telephones 133 BCM 4.0 Device Configuration Guide 2 Set Lock: Determine ho w much programming the us er is able to perform at their telephone. (None, Partial, Full) Refer to “Restrictions main tab” on page 65 for a description of what is allowed for each le vel. 3 Allo w Last Number: Select the check [...]

134 Chapter 18 Configuring telephones: Digital telephones N0060600 N0060600[...]

135 BCM 4.0 Device Configuration Guide Chapter 19 Configuring telephones: IP telephones IP telephones have a very sim ilar DN conf iguration to digital telephones. Refer to “Configuring telephones: Digital te lephones” on page 119 for detai led procedures. There are several models of i-series telephones, and each telephone has a diffe rent numb[...]

136 Chapter 19 Configuring telephones: IP telephones N0060600 N0060600 IP telephone DN record overview Configuring an IP telephone On each panel on the DNs list, add or modify settings to customize the telephone operat ions. Table 40 lists the fields and settings for IP telephones. T able 40 Line Configur ation Affected field Setting P anel name an[...]

Chapter 19 Configuring telephones: IP telephones 137 BCM 4.0 Device Configuration Guide PVQM - Pr oactive V oice Quality Monitoring PVQM monitors and reports on call qu ality in pr ocess, not just after the end of the call. This enables more timely and accurate resolution of potential call quality problems, especially on more lengthy calls. A call [...]

138 Chapter 19 Configuring telephones: IP telephones N0060600 N0060600 Figure 44 PVQM threshol d settings[...]

139 BCM 4.0 Device Configuration Guide Chapter 20 Global VoIP features The two global IP feature panels provide a qu ick access feature menu and customized dis play labels for IP telephone memory buttons. Click one of the following links to connect with the type of information you want to view: IP feature list You can add and modify the features th[...]

140 Chapter 20 Global VoIP feat ures N0060600 N0060600 Figure 45 F eature List tab field s T able 41 Feature List field des cript ion Attribute V alue Description Seq # <read-only> List n umber only . F eature Name <alphanumeric> Label for the f eature code. F eature Code <alp hanumeric> Code for the f eature. Actions Add 1 . Clic[...]

Chapter 20 Global VoIP featur es 141 BCM 4.0 Device Configuration Guide Assigning the list to a button The services list defaults to the Services bu tton . However, you can assign the display list to one of the other featu re buttons. The user can also assign the display list as a memory button at a telephone, using FEATURE *3 . If you move the fea[...]

142 Chapter 20 Global VoIP feat ures N0060600 N0060600 Figure 46 IP telephone K ey Labels Table 42 describes the headings on the table. To define a key label 1 Select the number of the feature you want to label. 2 Enter the feature code to program for that ke y . 3 Enter the text to appear on the label. Some features, such as Page an d System Wide [...]

Chapter 20 Global VoIP featur es 143 BCM 4.0 Device Configuration Guide Paging can be F60, F61x, F62, and F63x. SWCA has 16 co des (*521 to *536). Table 43 shows examples of labels to which page codes and SWCA codes can be changed. Hot desking IP telephone configurations You can transfer your IP telephony configuration temporarily from one IP telep[...]

144 Chapter 20 Global VoIP feat ures N0060600 N0060600 • If the targ et telephone has a headset, but the originating teleph one does not, when Hot desking is activ ated, the headset on the target telephone no longer works. T o correct this situation, you must cancel Hot deskin g, plug a headset into the originating telephone, then re-establish Ho[...]

Chapter 20 Global VoIP featur es 145 BCM 4.0 Device Configuration Guide 4 Conf irm the password, and p ress OK . 5 Press CHANGE to toggle between allowing or disallo wing Hot desking. 6 Press QUIT to exi t. Resetting the Hot desking password Reset the Hot desking password th rough system programming. Thi s enables users who forget their passwords t[...]

146 Chapter 20 Global VoIP feat ures N0060600 N0060600 4 Enter the DN of the telephone you wa nt to di vert to thi s telephone. 5 Enter the password of the di verted telephone. The b uttons on your telephone mimic the b uttons conf igured on th e di verted set. The di verted telephone indicates that it is di verted, and it cannot be used until Hot [...]

Chapter 20 Global VoIP featur es 147 BCM 4.0 Device Configuration Guide 5 Press OK . Offset time zones: For areas, such as Newfoundland, Cana da, where the time zone is offset from a full hour, press the # key to add 0.5 to the number of hours, then press OK . Download firmware to a Nortel IP telephone Firmware is the s oftware stored in the tel ep[...]

148 Chapter 20 Global VoIP feat ures N0060600 N0060600[...]

149 BCM 4.0 Device Configuration Guide Chapter 21 Default memory button programming for telephones Button programming allows you to program the butto ns on a telephone with internal and external autodialers, and with programmed feature keys. Assign ed line, Hunt group design ator, answer DNs buttons, intercom b uttons, and handsfree buttons cann ot[...]

150 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 • T elephones can hav e a maximum of eight inte rcom buttons. When Answer DNs are assigned, they appear abo ve the handsfree b utton, if there is one, at the bottom right-hand corner on the telephone. The model 700 0 and 7100 digital phones and analog telephones ar[...]

Chapter 21 Default memory but ton programming for telephones 151 BCM 4.0 Device Configuration Guide Figure 47 7316E digital phone lo wer b utton mapping T able 45 7316E digital phone lower b utton def aults 7316E lower b utton default s Btn # PBX DID Btn # PBX/DID 09 Sys Park Target line 17 C all Timer 10 Saved No. 18 Ring Again 11 Call Fwd 19 DND [...]

152 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 7316 digital phone b utton defaults Button mapping for the 73 16 digital phone is unique. Although the button p rogramming follows the 7310 dig ital phone butt on mapping, the 7316 does not have a seco nd level on its upper b utton group. Because of th is, the numb e[...]

Chapter 21 Default memory but ton programming for telephones 153 BCM 4.0 Device Configuration Guide Figure 49 7316 digital phone b utton assignmen t 7208 digital phone b utton defaults The default button assignments for the 7208 dig ita l phones differ for the PBX and DID telephony templates. Refer to Figure 50 . Figure 50 7208 digital phone b utto[...]

154 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 7100 digital phone b utton defaults The 7100 digital phone is a basi c-function digital telephone with a single-line display. For all templates assigned to 7100 digital phones, the one programmable button defaults to Last Number Redial . This telephone cannot use fea[...]

Chapter 21 Default memory but ton programming for telephones 155 BCM 4.0 Device Configuration Guide 7406 digital phone b utton defaults Figure 52 7406 digital pho ne butt on def aults The 7406 cordless handset is based on the 7316 digital phone button numbering. Howev er, the 7406 handset has only six memory buttons. These buttons map to specific 7[...]

156 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 Figure 53 2004/2050 de f ault butt on progra mming T able 50 2004 but ton def aults 2004 default b utton assignment Btn # PBX DID 01 Call Forward Line XXX 02 Conference/T ransfer 03 La st # Redial 04 Page - General 05 Intercom 06 Intercom 07 Blank 08 Voice mail login[...]

Chapter 21 Default memory but ton programming for telephones 157 BCM 4.0 Device Configuration Guide IP telephone 2002 b utton defaults The 2002 has fou r memory buttons beside a display that provides soft labe ls for the buttons. This telephone also has five other pr og rammable buttons with no display. Figure 54 2002 def ault button assignment IP [...]

158 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 Model 2001 feature button s: • Four displ ay buttons appear under the telephone display screen. The f irst button def aults to act as the Fea t u re b utton (green button). T he other buttons pro vide access to menu commands that appear on the display , as with the[...]

Chapter 21 Default memory but ton programming for telephones 159 BCM 4.0 Device Configuration Guide The IP Phone 2007 supports the follo wing features: The IP Phone 200 7 provides a color touch pane l display (see Figure 57 ) that supports color XML and HTML content through an external application server. 12 programmable fe ature soft keys Shared L[...]

160 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 Figure 56 IP Phone 200 7 Use the Volume control bar to adjust the volume of t he ringer, ha ndset, hea dset, speaker, and the Hand sfree feature. Pre ss the right side of the r ocker bar to increase volume; press the left side to decrease volume. Use the Goodbye key [...]

Chapter 21 Default memory but ton programming for telephones 161 BCM 4.0 Device Configuration Guide IP Phone 2007 display screen The IP Phone 2007 features two programmable areas: • Application area • T ools/Navigation area Figure 57 2007 displa y screen b utton f ormatting The Applicat ion area pr o vides: •line and feature soft ke y status [...]

162 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 In the Feature area within the App lications interface, the soft keys can show either text or ic ons. The text labels are displayed by de fau lt and are changed using the Tools menu . The Tools/Navigation area has five main elements presented as touchable soft keys. [...]

Chapter 21 Default memory but ton programming for telephones 163 BCM 4.0 Device Configuration Guide The IP Audio Conference Phone 20 33 has the following features : • three soft ke ys (self-labeled) that, when required , map to four s oft keys (the >> soft ke y is used to na vigate between the f irst two and last two soft keys) • multif i[...]

164 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 Figure 58 IP audio conf erence ph one 2033 def ault b utton f or matting T able 54 IP audio conf erence phone 2033 def ault b utton f ormatting Use the Volume control but tons to adjust the volume of the ri nger and speake r. Press the Mute button on the main unit or[...]

Chapter 21 Default memory but ton programming for telephones 165 BCM 4.0 Device Configuration Guide LCD screen display The IP Audio Conference Phone 20 33 has two display area s: • The upper display area co ntains single-line in formation for items such as the caller number , caller name, feature prompt strings, digits entere d by the user , date[...]

166 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 Figure 59 IP A udio Conf erence Phone 2033 LCD screen displa y Status Indicators The IP Audio Conference Phone 2033 uses three bi-color LED lights, located around the speaker, to indicate the telephone status. The idle telephone display indicates if there i s a messa[...]

Chapter 21 Default memory but ton programming for telephones 167 BCM 4.0 Device Configuration Guide • six specialized feature ke ys: —Q u i t —D i r e c t o r y — Message/Inbox — Shift/Outbox —S e r v i c e s — Copy • six call-processing fix ed ke ys: —M u t e — Handsfree — Goodbye — Expand to PC —H e a d s e t —H o l d [...]

168 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 Figure 60 IP Phone 112 0E To enable Bluetooth® on an IP Phone 1140E 1 Double-press the Services key . 2 Use the na vigation ke ys to scroll to Network Conf iguration . 3 Press the Send/Enter k ey to select the Network Configuration menu. 4 Scroll to the Enable Bluet[...]

Chapter 21 Default memory but ton programming for telephones 169 BCM 4.0 Device Configuration Guide Figure 61 IP Phone 114 0E T able 4 IP Phone 1120E and IP Phone 1140E b uttons (Sheet 1 of 3) Button Description Soft keys are located below the display area. The LCD labe l above each key changes based on t he active feature. The keys on either side [...]

170 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 Press the Mute key to listen to the re ceiving party without transmitti ng. Press the Mu te key again to return to two-way conversation. The Mute key applies to handsfree, handse t, and headset microphones. The Mute LED indicator, locate d on the Mute key, flashes to[...]

Chapter 21 Default memory but ton programming for telephones 171 BCM 4.0 Device Configuration Guide WLAN handset 2210/2211 /2212 b utton default s The Nortel WLAN Handsets 2210/22 11/2212 are fu lly functional wireless handsets specif ically designed for the busy of fice en vironment. Press the Copy Key to copy entries to y our Persona l Directory [...]

172 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 WLAN handset butto ns and keys Figure 62 shows the WLAN Handsets 2210/2211/2212 bu ttons and keys. Figure 62 WLAN Handsets 2210 /2211/2212 b uttons and k e ys The following table describes the WL AN handset buttons and keys. T able 56 WLAN handset b uttons , k eys , [...]

Chapter 21 Default memory but ton programming for telephones 173 BCM 4.0 Device Configuration Guide WLAN handset displa y There are three areas to the WLAN handset display: • “Status area” on page 173 • “Information area” on page 174 • “Feature options area” on page 174 Figure 63 shows an example of the WLAN handset display. Figur[...]

174 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 Table 57 describes t he status indicators on your WLAN Handset. The No Service st atus indicator appears in the info rmation area of the hand set display . Inf ormation area The Information area sho ws: • the ex tension number of the handset • a line for general [...]

Chapter 21 Default memory but ton programming for telephones 175 BCM 4.0 Device Configuration Guide 5 = (1880 - 1900 MHz frequency ba nd) Refer to the DECT 413X/414X Handset User Guide (N0028550) and the DECT 4145Ex/4146Ex Handset User Guide (NN40110-103), for more information. Figure 64 413X/414X hand set T able 5 413X/414X handset (Sheet 1 of 3) [...]

176 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600 K e ys F to L activ ate diff erent functions when y our handset is on hook or off hook. On hook : Handset is idle (not in u se). Off hook : Handset is activ e , call or f eature in prog ress. Menu key On hook (idle) Ente rs the Handse t Options men u. Off hook ( acti[...]

Chapter 21 Default memory but ton programming for telephones 177 BCM 4.0 Device Configuration Guide On hook (idle) T ur ns the handset on . Off hook (active) Ends an activ e call. T able 5 413X/414X handset (Sheet 3 of 3)[...]

178 Chapter 21 Default memory button programmin g for telephones N0060600 N0060600[...]

179 BCM 4.0 Device Configuration Guide Chapter 22 Programming telephone sets: Desktop Assistant portfolio Element Manager supports th e pr ogramming of button functions fo r the digital a nd IP telephone sets. Use the Desktop Assistant family of products to custom ize button programming and to generate labels for telephone sets. Download the Deskto[...]

180 Chapter 22 Programming telephone se ts: Desktop Assistant po rtfolio N0060600 N0060600 T able 6 Fe ature matrix (Sheet 1 of 4) Features/Func tionality Desktop Assistant Desktop Assistant Pro Desktop Assistant Pro AE Overview T arget user End user End us er Networ k administrators Pur pose Print labels for the b uttons of the T -series phones. T[...]

Chapter 22 Programming telephone set s: Desktop Assistant portfolio 181 BCM 4.0 Device Configuration Guide Language Suppor t Multilingual labels — F rench, Spanish English only English onl y Accessing Desktop Assistant features Application download Download Desktop Assistant client from the User Applications selection on the BCM web page. Downloa[...]

182 Chapter 22 Programming telephone se ts: Desktop Assistant po rtfolio N0060600 N0060600 Access to networked telephone sets - online programming No Y es , limited. Access to all sets associated with DNs associated with your workstation (via LAN CTE) Y es . All sets manage d by the BCM Features Selection of T elephone set(s) User selects from menu[...]

Chapter 22 Programming telephone set s: Desktop Assistant portfolio 183 BCM 4.0 Device Configuration Guide Intr oduction to Desktop Assi stant Pr o — Administrator Edition The Nortel Desktop Assistant Pro AE is a LAN CTE-based applica tion that the system administrator can use to manage the configuratio n of desktop telephones. The following func[...]

184 Chapter 22 Programming telephone se ts: Desktop Assistant po rtfolio N0060600 N0060600 Figure 65 Desktop Assistant Pro - Administr ator Edition Menu bar commands The menu bar in the Desktop Assistant Pro AE offers the foll owing options for configurin g your telephone set and printing your labels: • “File menu” • “Labels menu” on pa[...]

Chapter 22 Programming telephone set s: Desktop Assistant portfolio 185 BCM 4.0 Device Configuration Guide • Sa ve Current Settings — Sa ve the settings from a current de vice in a designated file. Click File > Sav e Current Settings to open the W indo ws Sav e As dialog box. From thi s dialog box, you can select the f ilename under which th[...]

186 Chapter 22 Programming telephone se ts: Desktop Assistant po rtfolio N0060600 N0060600 • 2004 2007 1140e • 2002 1120e • 2001 2033 This menu also offers a set refre sh command. Select this command to reset all labels to blank in offline mode. In programming mode, all buttons are queried from the set, and all labels are set to the programme[...]

187 BCM 4.0 Device Configuration Guide Chapter 23 Telephony features Feature programming has two aspects. Some featur es are set for all telephones and devices, and some features are set on an individual basis in the DN record. The following divides system features in terms of how they are used. Each feature section c ontains both system programmin[...]

188 Chapter 23 Telephon y features N0060600 N0060600 • At the telephone: 1 Press FEATURE *7 . 2 Press a number from 1 to 9 (depending on your telephon e). 3 Press HOLD to set your choice. Select how y ou dial your calls Digital telephones provide th ree methods for dialing calls: • Standard dial: allo ws you to mak e a call by selec ting a line[...]

Chapter 23 Telephony featur es 189 BCM 4.0 Device Configuration Guide • At the telephone: — FEA TURE *501 to select Primary Lang uage for the telephone display . — FEA TURE *502 to select Alternate Language for the telephone display . — FEA TURE *503 to select Alternate Language 2 for the telephone display . — FEA TURE *504 to select Alte[...]

190 Chapter 23 Telephon y features N0060600 N0060600 Pr ogramming distinctive ringing You can program a line or a telepho ne to use a dis tinctive ring, when alertin g at a telephone. Ring types are ordered in a hierarchy. Hence, an incoming call, on a line with a high er priority ring than that assigned to the telephone, uses the li ne distinctive[...]

Chapter 23 Telephony featur es 191 BCM 4.0 Device Configuration Guide • telephones — Eleme nt Manager: Configuration > T elephony > Sets > Active Sets > Capabilities and Pr eferences - top panel > Pr eferences - bottom panel ( “Capabilities and Preferences - Capabilities tab” on page 52 ) • ring groups — Elemen t Manager:[...]

192 Chapter 23 Telephon y features N0060600 N0060600[...]

193 BCM 4.0 Device Configuration Guide Chapter 24 Feature configuration: Answering calls Incoming calls can be answered or handled in a number of ways . Refer to the following methods: • “ A nswering calls directed to your telephone” • “ A nswering calls not directed to your telephone” on pag e 194 • “Configuring pri vac y” on pag[...]

194 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 This feature is set on a per-telephone basis through the Element Manager. To configure handsfree and handsfree answerback 1 Click Conf iguration > T elephony > Sets > Acti ve Sets select the DN record for the telephone for which you w ant to enable or d isable handsfre[...]

Chapter 24 Feature configuration: Answer ing calls 195 BCM 4.0 Device Configuration Guide Enter FEATURE 76, and the DN of a ringing telephone, to answer any telephone in the system . Enabling the feature: In Element Manager ( Configuration > Telephony > Global Settings > Feature Settings ), select the check box to enable t he feature for t[...]

196 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 3 Click the Set restrictions tab in the bot tom frame. 4 Beside the appropriate schedule, enter Full . Answ er DNs Telephone DNs can be assigned to indicator buttons on other telephones to provide backup answering. You can assign a maxi mum of eigh t answer DNs to a telephone. [...]

Chapter 24 Feature configuration: Answer ing calls 197 BCM 4.0 Device Configuration Guide To answer the call, lift the handset, us e handsfree or headset, and press the button beside the indicator. The call is transferred to your telephon e, freeing up the line on the originating telephone. Configuring priv acy To maintain your privacy, or if you d[...]

198 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 • External callers are transferred to the Prime set used in your system, or to your v oice mail. Forw ard on Busy take s priority over DND on Busy . If an external call uses a tar get line, the call is processed accordi ng to the programming o f the tar get line. If the tar g[...]

Chapter 24 Feature configuration: Answer ing calls 199 BCM 4.0 Device Configuration Guide Programming privacy on a line The privacy setting only ap plies to lines that are assigned individually to telephones. Lines in line pools do not have this feature. To program privacy on a line 1 Click Conf iguration > T elephony > Lines > Active Ph y[...]

200 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 Blocking user access You can block the user from using this feat ure key by setting the telephone set lock to Full . ( Conf iguration > Telephony > Sets > Al l DNs > Restrictions tab > Set Lock drop-down list). Intrusion contr ols If your system is part of a priv[...]

Chapter 24 Feature configuration: Answer ing calls 201 BCM 4.0 Device Configuration Guide There is no system programming for this feature: it is always active if the telephone has a Hold button. Hold automaticall y (autohold) A line or the telephone can be programmed to au tomatically place an active call on hold while answering another call, or pl[...]

202 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 • “Line redirection” on page 2 03 • “Call forward (u nanswered) calls” on page 204 • “Camp-on” on pa ge 205 • “Call Park” on page 206 • “Callback” on page 20 7 • “Sharing calls by parking on SWCA b uttons” on page 207 T ransfer (ans wered) ca[...]

Chapter 24 Feature configuration: Answer ing calls 203 BCM 4.0 Device Configuration Guide To transfer unanswered calls 1 Click Conf iguration > T elephony > Sets > Acti ve Sets > Line Access tab, select the DN of the set to which you w ant to transfer the calls. 2 In the Fwd No Answer f ield under the Properti es tab in the bottom panel[...]

204 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 To set a redirect tone 1 Click Conf iguration > T elephony > Sets > Acti ve Sets , select the DN record for the telephone for which you w ant to create a redirect tone. 2 Click the Capabilities and Prefer ences tab . 3 In the bottom panel, click the Capabilities tab . [...]

Chapter 24 Feature configuration: Answer ing calls 205 BCM 4.0 Device Configuration Guide Fwd Delay: Enter the number of rings before the system forwards the call. Fwd Busy: Calls are forwarded to the entered dial string immediately , if the target telephone is b usy . Fwd All: All calls are forwarded to the indicated number immedi ately . Call For[...]

206 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 Centralized voice mail, Meridian: If your system is part of a private network th at uses the Meridian call attendant as part of a cent ralized voice mail system, the attendant can use camp-on to camp a call on any telephone in an y system on the netwo rk. Setting the timer The [...]

Chapter 24 Feature configuration: Answer ing calls 207 BCM 4.0 Device Configuration Guide *X is the assigned access code. To retrieve a parked call 1 On any system telephone, press an in te rc o m b ut to n . 2 Dial the retrie v al code (*X01-X024 ). On the model 7 000 and 71 00 dig ital telephones and 2001 IP te lephones, lift the handset, and dia[...]

208 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 Configuration one If you want all incoming calls to auto-asso ciate to SWCA assignments on the recei ving telephone: a T o auto-associate SWCA key to call, select A utomatically - life of call . b T o include I/C calls when auto-a ssociating, select the check box. c T o in vok [...]

Chapter 24 Feature configuration: Answer ing calls 209 BCM 4.0 Device Configuration Guide 5 Let the users kno w ho w the SWCA b uttons wo rk, and which SWCA codes are av ailable to them. Using the SWCA Refer to the System-wide Call Appearance (SWCA) Feature s Card . Call inf ormation You can view, or track, call info rmation using these features: ?[...]

210 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 Malicious Caller ID (MCID) This feature records caller information at the cent ral office for the last external call on the active ETSI ISDN line. This feature must be available fro m your service provider before yo u can activate it in your system. If this service is active on[...]

Chapter 24 Feature configuration: Answer ing calls 211 BCM 4.0 Device Configuration Guide 5 Click OK to reallocate the log spac e and clear all user logs. Click Cancel if you do not w ant to clear user logs. In this case, the call log space is not reallocated. Table 58 explains t he type of content for the two fields in the dialog box.[...]

212 Chapter 24 Feature configuration: Answering calls N0060600 N0060600 Set call log options Conf iguration > Telephony > Sets > Acti ve Sets > Capabilities and Preferences - top pa nel > Preferences - bottom panel Reset Call Log Password Conf iguration > Telephony > Sets > Active Sets > Capabilities and Preferences - top[...]

213 BCM 4.0 Device Configuration Guide Chapter 25 Feature configuration: Making calls The following describes the features the system user can configure, or use to place outgoing calls. • “Blocking user access to feature programming” • “Protecting outgoing call priv acy” • “Managing a b usy signal on an internal call” on page 214 [...]

214 Chapter 25 Feature configuration: Making ca lls N0060600 N0060600 Managing a b u sy signal on an internal call The following features can be used when the internal number you dialed is busy. • “Priority Call” • “Ring Again” • “Leavi ng a message” on page 21 5 Priority Call If your call is urgent, use this code to override a bu[...]

Chapter 25 Feature conf iguration: Making calls 215 BCM 4.0 Device Configuration Guide • “Making announcements to in divid uals (V oice Call)” on page 217 • “Create a conference call” on page 218 Leaving a messa ge The message feature is a standard system feat ure and has no specific programming. However, some telephones and remote voi [...]

216 Chapter 25 Feature configuration: Making ca lls N0060600 N0060600 Configuring system settings for page Page is a standard system feature. However, there are two system settings that you must confirm or change, depending on you r requirem ents. To configure the system se ttings for the page feature in Element Manager, navigate to Configu ration [...]

Chapter 25 Feature conf iguration: Making calls 217 BCM 4.0 Device Configuration Guide Business Series Terminals note: If the active call is on mute wh en the page comes in, the call is not returned to mute when the call comes off hold. Making a page announcement Internal page: Make a page announcement to all, or to a specific group of telephones, [...]

218 Chapter 25 Feature configuration: Making ca lls N0060600 N0060600 Preventing voice announcem ents at a telephone Prevent your telephon e from receiving voice announcemen ts by using: FEATURE 88 or FEATURE 85 (Do not Disturb) Create a conference call You can establish calls to two peop le at the same time, and allow eac h caller to hear the othe[...]

Chapter 25 Feature conf iguration: Making calls 219 BCM 4.0 Device Configuration Guide 4 The conference master enters FEA TURE 3 to create an ad-hoc multiparty conference. Other conference features: • Remov e yourself from the conference permanently: FE A TURE 70 . • Put the conference on hold at one telephone: Press HOLD . • Split a conferen[...]

220 Chapter 25 Feature configuration: Making ca lls N0060600 N0060600 W ith a line programmed with priv acy , yo u can turn pri vac y of f to allo w another person with the same line to join in your con versation to form a conference. All the rules for a conference apply; ho we ver , there is one line in use, instead of the normal two. Th is means [...]

Chapter 25 Feature conf iguration: Making calls 221 BCM 4.0 Device Configuration Guide Allowing the feature You enable last number redial for each te lephone through the re striction programming. Conf iguration > Telephony > Sets > Active Sets > Restrictions tab > Properties > Allow Last Number check box Using the feature Press FE[...]

222 Chapter 25 Feature configuration: Making ca lls N0060600 N0060600 • System Speed Dial programming allo ws you to as sign two or three-digit speed dial codes to the e xternal numbers called most often. Y ou can set t he system to ha ve 01 to 70 cod es or 001 to 255 codes. • User speed dial numbers can be programme d duri ng telephone DN reco[...]

Chapter 25 Feature conf iguration: Making calls 223 BCM 4.0 Device Configuration Guide Blocking user access You can block the user from using this feature by setting the telephone Set Lo ck to Partial or Full ( Conf iguration > Telephony > Sets > Active Sets > Restrictions tab > Properties tab > Set Lock drop-down list ). To view [...]

224 Chapter 25 Feature configuration: Making ca lls N0060600 N0060600 You can use special alphabetical des ignators in th e following features when you are entering the dial strings from the El ement Manager: • hotline external number • call forward to e xternal numbers • system and user speed dial numbers • telephone and CAP button externa[...]

225 BCM 4.0 Device Configuration Guide Chapter 26 Using telephones for special features You can program telepho nes and devices to perform specific feature services, such as dialing an emergency number as soon as the handset is picked up, or act ing as the control set for the system schedules. ( “Speci al feature t elephones” on p age 225 and ?[...]

226 Chapter 26 Using telephone s for special fe atures N0060600 N0060600 • “Creating ring groups” o n page 95 • “Restrictions main tab” on page 65 (telephones) • “Restrictions (Line and Remote) in the BCM 4.0 Networking Conf iguration Guide (N0060606) • “Destination codes” in the BCM 4.0 Networking Conf iguration Gu ide (N0060[...]

Chapter 26 Using telephones f or special featur es 227 BCM 4.0 Device Configuration Guide Supervisor telephone f or silent monitoring The silent monitoring feature enables specified tw o-line display teleph ones to be used to monitor Hunt group and Contac t Center operators. You can specify whether th e system sounds a tone before breaking into a c[...]

228 Chapter 26 Using telephone s for special fe atures N0060600 N0060600 You can set up a central answer ing position to en able you to: • T o filter all incoming calls through one point. • T o provide fallback for unanswered telephones. Set up the prime telephone feature or use call forward. • T o provide one number for callers that can be d[...]

Chapter 26 Using telephones f or special featur es 229 BCM 4.0 Device Configuration Guide Direct dial telephone The direct dial telephone is the te lephone that system users can dial with one digit, the direct di al access code. A receptionist telephone is one example of this. This te lephone is usually the control telephone for system scheduling. [...]

230 Chapter 26 Using telephone s for special fe atures N0060600 N0060600 Hunt gr oups Use this feature to group your Contact Center operato rs so you can target specific types of calls to specific groups. As well, you can define how call s enter the group, so yo u can control workload based on operator requirements. Programming: Besides the general[...]

Chapter 26 Using telephones f or special featur es 231 BCM 4.0 Device Configuration Guide Setting up Contact Center Contact Center is run from a sep arate client. Refer to the Contact Center documentation for information about setting up this feature.[...]

232 Chapter 26 Using telephone s for special fe atures N0060600 N0060600[...]

233 BCM 4.0 Device Configuration Guide Chapter 27 Display prompts and messages Use the following informat ion for an explanation of th e prompts you see on your telephon e. The following tables show the pro mpt along with a description or requ ired ac tion, as appropriate. Prompts are listed alphabetically within the follo wing categories: • Comm[...]

234 Chapter 27 Display prompts and messages N0060600 N0060600 NNN <SETNAM E> NEXT VIEW Button inquiry: The displa y shows the directory number of the telephone, and the assigned na me. Press NEXT to see the first line assigned to ring at the intercom bu tton. NNNNNNNNNNNNN... VIEW ‚ OK Press # or press VIEW ‚ or ·VIEW to view a nu mber t[...]

Chapter 27 Display prompts an d messages 235 BCM 4.0 Device Configuration Guide OTHERLEAVEEXIT Silent monitor: When you join a mon itored call, you can choose to: – move to another Hun t group member ( OTHER ) – mute y our telephone out of the cu rrent con v ersation (this does not disconnect silent monitoring) ( JOIN ) – e xit the silent mon[...]

236 Chapter 27 Display prompts and messages N0060600 N0060600 Conference b usy Conference: Y ou tr ied to make a conf erence call, but y our system is handling the maximum number of conf erence calls (six). Conf Resrce Full Silent Monitor: The six confer ence res ources on the system ar e already occupied. This is a transient displa y that re verts[...]

Chapter 27 Display prompts an d messages 237 BCM 4.0 Device Configuration Guide Feature code: QUIT F eature button: Press FEATURE and enter the f eature code you want to assign to the button. Chec k that the code is v alid. Feature move d F eature button: Y ou ha v e programmed a button with a feature progr ammed on another button. The feature has [...]

238 Chapter 27 Display prompts and messages N0060600 N0060600 Invalid location Mov e b utton: Y ou tried to mov e a line to a button that cannot be a line button, such as an intercom button, Handsfree/Mu te button, or an ans wer button. Invalid number Y ou entered an inv alid line pool code or an invalid destination code. A uto dial: Y ou are progr[...]

Chapter 27 Display prompts an d messages 239 BCM 4.0 Device Configuration Guide Line denie d Y ou selected a line that is private to another telephone. T runk Answer: Y ou ha ve tried to pick up a call on a private line. Line in use The line is in use. Make the call using no r mal me thods, or wait until a line is free . Line Redire ction QUIT ADD [...]

240 Chapter 27 Display prompts and messages N0060600 N0060600 No calls waiting Y ou tr ied to use Call Queuing but no call was ringing at your telephone. SWCA: The FEATURE *537 or FEATURE *538 re quest was used, b ut there are no calls parked on any of the assigned buttons on y our telephone. No free lines All the lines or line pools av ailable to [...]

Chapter 27 Display prompts an d messages 241 BCM 4.0 Device Configuration Guide Not Supported Observe Silent monitor : The DN you entered belongs to a por ta ble telephone or an ISDN termin al. Press Observe to enter another hunt group telephone. Observe: RETRY OK Silent monitor : The super visor, hunt g roup memb er and the calle r are all connect[...]

242 Chapter 27 Display prompts and messages N0060600 N0060600 Pick up receiver Y ou have used the Call Queuing f eature wit hout lifting the handset. Auto Handsfree is not assigned to your telephone. Y ou must use the handset, or press the handsfree button to ans wer a call. Please wait Pr iority cal l: The par ty you are calling has eigh t seconds[...]

Chapter 27 Display prompts an d messages 243 BCM 4.0 Device Configuration Guide Release calls Y ou tried to use a feature while y ou were on a call or had calls on hold. Release the call, or calls, bef ore using the feature . Silent monitor : Y ou entered the silent monitor feature code on a telephone that already has an active call. T o continue, [...]

244 Chapter 27 Display prompts and messages N0060600 N0060600 Viewing active services These are the prompts you can receive if you ar e viewing or changing your service scheduling. Their list full Message: Y ou are tr ying to send a message to a user whose message waiting list is full. Transfer denied CANCL RETRY T ransf er : Y our tr ansfer does n[...]

Chapter 27 Display prompts an d messages 245 BCM 4.0 Device Configuration Guide Call log pr ompts These are the prompts you c an receive when you are vie wing your call logs: <Sched> Rout ing EXIT NEXT Y ou are vie wing the active servi ces. Press # or NEXT to view the other activ e services. Press RLS or EXIT to quit. <Sched> Rout ing [...]

246 Chapter 27 Display prompts and messages N0060600 N0060600 Jan 4 9:00a 3X NEXT ERASE MOR E The repeat call counter , shown with time and date, indicates the number of calls you ha ve receiv ed from the same caller . Line061 227 NEXT ERASE MOR E This call was ans wered at another telephone (227). Line061 Logit NEXT ERASE MOR E This call was logge[...]

Chapter 27 Display prompts an d messages 247 BCM 4.0 Device Configuration Guide Repor t and recor d alarm codes An alarm telephone display shows a BCM system alarm code when an alarm condition occurs. The installer assigns alarms to dig ital telephones with two-line displays. When an alarm message appears, an Alarm number and a Time are displayed. [...]

248 Chapter 27 Display prompts and messages N0060600 N0060600[...]

BCM 4.0 Device Configur ation Guide 249 Chapter 28 About System-Wide Call Appearance (SWCA) keys The System-Wide Call Appearance (SWCA) feature enables you to park incomi ng and outgoing calls on your BCM and, at the same time, provides call appearance to a group of telephones. Using this feature frees the line used by the call, and enables another[...]

250 Chapter 28 About System-Wide Call Appearance (SWCA) keys N0060600 N0060600 To add SWCA keys to your telephone SWCA keys can be assigned by your system administrator to a group of telephones. Also, each user can assign these keys on their own teleph ones: 1 Enter FEA TURE *3 . 2 Select a memory b utton with an indicator . 3 Enter a SWCA code ( F[...]

Chapter 28 About System-Wide Call Appearance (S WCA) keys 251 BCM 4.0 Device Configuration Guide Using Hold with SWCA keys If a call does not automatically pa rk on a SWCA key when you press HOLD , it means the call is parked only on you r telephone on the line on which the call entered. To make the call available to the group, you must unhold the [...]

252 Chapter 28 About System-Wide Call Appearance (SWCA) keys N0060600 N0060600 Retrieving a call fr om a SWCA key If the indicator beside a SWCA key is blinking, you can retrieve the call by picking up the handset and pressing the SWCA key associ ated with the indicator, or by dialing in the SWCA code that associates with that key. To retrieve a ca[...]

Chapter 28 About System-Wide Call Appearance (S WCA) keys 253 BCM 4.0 Device Configuration Guide Outbound calls You also can park out-d ialed calls on a SWCA ke y. If your system is set up to automatically assign calls to a SWCA key, the call will assign to a key as soon as it is answered. Otherwise, during your call, you can press a free SWCA key [...]

254 Chapter 28 About System-Wide Call Appearance (SWCA) keys N0060600 N0060600[...]

255 BCM 4.0 Device Configuration Guide Chapter 29 Market profile attributes The following describes so me of the differences in the market profile attributes. These attributes are based on the market profile that you select wh en you configure the syst em. Each market profile is designed using a set of system attributes that provide specific functi[...]

256 Chapter 29 Market profile attributes N0060600 N0060600 FEM MBM–Norstar trunk cartridg e combinations Norstar trunk cartridges can be connected to th e BCM system using the fiber expansion mo dule (FEM). Table 64 provides a cross-reference between market profiles and the Norstar trunk cartridges you can co nnect to the FEM. Germany   [...]

Chapter 29 Market profile attributes 257 BCM 4.0 Device Configuration Guide Time zones and language inf ormation This section provides informatio n about time and d ate format and language support for Central America and South America. Time and date f ormat based on language Time zones are based on the actual time zone where the BCM system is locat[...]

258 Chapter 29 Market profile attributes N0060600 N0060600 The format of th e time and date c hanges are based on the prime language of the market profile. Table 65 provides a list of for mats based on language or country. Language suppor t for South America and Central America Table 66 shows th e language support for So uth American and Central Am[...]

Chapter 29 Market profile attributes 259 BCM 4.0 Device Configuration Guide Caller ID displa y fo rmats The Caller ID function is supported o n telephones that provi de a display window. Caller ID formats consist of the name and number of the calling party. The North America market profile suppor ts the following format: 5554775 (613). All other ma[...]

260 Chapter 29 Market profile attributes N0060600 N0060600 T elephony f eature settin gs Conference tone suppor ted Ye s Ye s Ye s N o Ye s N o Held line reminder After 30 seconds Off Off Off Off Off Delay ring transf er After 15 rings After 4 rings After 4 ring s After 4 rin gs After 4 rin gs After 4 rings T ransfer callback timeout After 15 rings[...]

Chapter 29 Market profile attributes 261 BCM 4.0 Device Configuration Guide Service modes Ringing ser vice mode Off Off Off Off Off Off Ringing ser vice trunk ans Ye s Ye s Ye s Ye s Ye s Ye s Restriction ser vice mode Off Off Off Off Off Off Restriction global overrides 000 131440 190 N/A N/A N/A N/A Restriction filter 01 0(013), 1(13, 1800) 0 , 1[...]

262 Chapter 29 Market profile attributes N0060600 N0060600 Note: The field fo r number of rings is hid den in default mode (disabled). When y ou enter a value f or call forw ard delay , the field for number of rings becomes visible with the given def ault v alue. Dial tone detection Enabled Enabled Enab led Enabled Enabled Enabled Set preferences L[...]

Chapter 29 Market profile attributes 263 BCM 4.0 Device Configuration Guide T elephony f eature settin gs Conf erence tone suppor t ed N oY e s N oN oN oY e s Held line reminder Off O ff Off Off Off Off Delay ring transf er After 4 rings After 4 rin gs After 4 ring s After 4 rings After 4 rin gs After 4 rings T ransf er callback timeout After 4 rin[...]

264 Chapter 29 Market profile attributes N0060600 N0060600 Service modes Ringing ser vice mode Manual Ma nual Off Off Off Manual Ringing ser vice trunk ans Ye s Ye s Ye s Ye s Ye s Ye s Restriction ser vice mode Off O ff Off Off Off Off Restriction global ov errides N/A N/A N/A N/A N/A N/A Restr iction filter 01 N / A N / A 0 , 1(1800, 1877, 1888),[...]

Chapter 29 Market profile attributes 265 BCM 4.0 Device Configuration Guide Note: The field fo r number of rings is hid den in default mode (disabled). When y ou enter a value f or call forw ard delay , the field for number of rings becomes visible with the given def ault v alue. Dial tone detection Enabled Enabled Enabled Enab led Enabled Enabled [...]

266 Chapter 29 Market profile attributes N0060600 N0060600 Protocols Digital trunking protocols ISDN D ASS2 DPNSS ISDN D ASS2 DPNSS ISDN ISDN D ASS2 DPNSS ISDN D ASS2 DPNSS ISDN D ASS2 DPNSS BRI trunk protocol va ri ants ETSI-403 ETSI-QSIG ETSI-403 ETSI-QSIG NI-2 ETSI-403 ETSI-QSIG ETSI-403 ETSI-QSIG ETSI-403 ETSI-QSIG BRI S-loop protocol variant E[...]

Chapter 29 Market profile attributes 267 BCM 4.0 Device Configuration Guide Service times Night Sta r t 23:00 End 07:00 Star t 23:00 End 07:00 Star t 23:00 End 07:00 Star t 23:00 End 07:00 Star t 23:00 End 08:00 Star t 23:00 End 07:00 Evening Sta r t 17:00 End 23:00 Star t 17:00 End 23:00 Star t 17:00 End 23:00 Star t 17:00 End 23:00 Star t 00:00 E[...]

268 Chapter 29 Market profile attributes N0060600 N0060600 Public OLI Unknown number length V ar iable V ariable N/A V ariable V ariable V ariable Local number length V ar iable V ariable 7 V ar iable V ar iable V ariable National number length V ari ab le V ariab le 10 V ari ab le V ariab le V aria b le Set capabilities Handsfree Auto None Auto A [...]

Chapter 29 Market profile attributes 269 BCM 4.0 Device Configuration Guide Protocols Digital tr unking protocols ISDN D ASS2 DPNSS ISDN D ASS2 DPNSS ISDN D ASS2 DPNSS ISDN D ASS2 DPNSS ISDN D ASS2 DPNSS BRI trunk protocol va ri ants ETSI-403 ETSI-QSIG ETSI-4 03 ETSI-QSIG ETSI-403 ETSI-QSIG ITU-T ETSI-403 ETSI-QSIG BRI S-loop protocol variant ETSI-[...]

270 Chapter 29 Market profile attributes N0060600 N0060600 Service times Night Star t 23:00 End 07:00 Star t 23:00 End 07:00 Star t 23:00 End 07:00 Star t 23:00 End 07:00 Star t 23:00 End 07:00 Evening Star t 17:00 End 23:00 Star t 17:00 End 23:00 Star t 17:00 End 23:00 Star t 17:00 End 23:00 Star t 17:00 End 23:00 Lunch Star t 12:00 End 13:00 Star[...]

Chapter 29 Market profile attributes 271 BCM 4.0 Device Configuration Guide Public OLI Unknown number length V ari ab le V aria b le V ariab le V ariab le V aria b le Local number length V ari ab le V aria b le V ariab le V ariab le V aria b le National number length V ari ab le V aria b le V ariab le V ariab le V aria b le Set capabilities Handsfr[...]

272 Chapter 29 Market profile attributes N0060600 N0060600 Global analog trunk parameters This section contains information for the GAT M4 and GATM8 MBMs. Th e information in the tables applies to downloaded prof iles only ; it is not applicable t o DIP switch modes. Global analog trunks are not supported in th e followi ng market profile s: Denmar[...]

Chapter 29 Market profile attributes 273 BCM 4.0 Device Configuration Guide Nor th Amer ica Y es N/A 60 40 700 P oland Y es [1] P olish ASS_1_v1.doc [2] ITU-T T elecommunication Standardization Sector of ITU Supplement2 Ser ies E 01/94 66 33 700 T aiwan Y es [1] T echnical Specifications for T ermin al Equipment for Connection to Public Switched T [...]

274 Chapter 29 Market profile attributes N0060600 N0060600 T able 73 Call supervision parameters Market prof ile Call supervision Link/flash time (ms) OSI time (ms) Force on-h ook time (ms) We t t i n g t i m e (ms) Ring confirmation count (ms) A ustralia 600 10 0 1600 0 15 0 Brazil 300 10 0 2000 N/A 256 CALA 600 100 1500 N/A 256 Canada 60 0 100 16[...]

Chapter 29 Market profile attributes 275 BCM 4.0 Device Configuration Guide GASM8 parameter s This section contains information for the GASM8 MBM. Global analog stations are not supported in the following market profiles: Brazil, CALA, Denmark, France, Germany, Holland , Italy, No rway, PRC, Spain, Sweden, Switzerland, and Taiwan. The GASM8 paramet[...]

276 Chapter 29 Market profile attributes N0060600 N0060600 Caribbean Y es North America Refer to North America spec 600 Ω 3 dB CCITT mu-l aw Global No (North American based A-law) Nor th America N/A 600 Ω 3 dB CCITT A-law Hong K ong No (Nor th American based mu-l aw) Nor th America N/A 600 Ω 3 dB CCITT mu-l aw Me xico No (Nor th American based A[...]

Chapter 29 Market profile attributes 277 BCM 4.0 Device Configuration Guide T able 76 Loop interf ace and call supervision parameters Market prof ile Loop interface Call supervision Loop current limit Ringing frequency Ringing amplitude Min. seize duration Min answer duration Min/max recall duration Min clear duration A ustralia 32 mA 25 Hz 65 Vr m[...]

278 Chapter 29 Market profile attributes N0060600 N0060600 ISDN line services Table 78 shows the ISDN private network services that are supp orted by BCM 4.0. shows the network-based ISDN supplementary services and the features available for each. T able 78 ISDN line ser vices MCDN over PRI (SL-1) DPNSS DA S S 2 ETSI Q SIG • Basic call • DDI ?[...]

Chapter 29 Market profile attributes 279 BCM 4.0 Device Configuration Guide Analog and digital trunk types Table 80 provides a d escription of the ty pes of analog and digital trunks . Note that some of the analog and digital trunks ar e available only when you select specific market profiles. T able 80 Analog and digital trunk types and descriptio[...]

280 Chapter 29 Market profile attributes N0060600 N0060600 DPNSS A digital pr ivate network signaling syst em, which all ows phone systems from different manuf acturers to be tied together over E1 lin es , offering significant enhancements to BCM networking capabilities. DPNSS makes it easier to suppor t centralized network functionality within pr [...]

281 BCM 4.0 Device Configuration Guide Chapter 30 Configuring the music source The Music on Hold and Bac kground Music features provide music to users. For these features to function properly, a music sour ce must be connected to the BCM . There are three ways you can connect the music source to the BCM: • Y ou can connect an e xternal music sour[...]

282 Chapter 30 Configurin g the music source N0060600 N0060600 Selecting the m usic sour ce After you have connected the music sou rce, you mu st select the music source y ou want to use. To select the music source 1 Click Conf iguration > A pplications > Music . The Music panel ap pears. See Figure 66 . 2 Configure the Music parameters. Refe[...]

Chapter 30 Configuring the music source 283 BCM 4.0 Device Configuration Guide Figure 66 Music panel T able 81 Music paramet ers (Sheet 1 of 2) Setting Definition Music Source Select A udio Jack if y ou are using an external music source that is c onnected to the MSC card on the BCM. Select Music Manager if you are using the IP Music f eatur e to c[...]

284 Chapter 30 Configurin g the music source N0060600 N0060600 F rames per pac ket Field not required. Streaming Server Note: A third par ty application that suppo r ts audio streaming is requi red. It must adhere to the R TP protocol and suppor t one of the following codecs: G.711, G. 729, or G.72 3. Ser ver Enter the IP Address of the network dev[...]

Chapter 30 Configuring the music source 285 BCM 4.0 Device Configuration Guide Configuring Music Manager BcmAmp is an audio playe r that resides on the BCM. If you choose to use Music Manager, you must configure the play list, which is the music available to the BcmAmp audio player. Configuring the play list involves: • “Opening the Mus ic Mana[...]

286 Chapter 30 Configurin g the music source N0060600 N0060600 Loading music onto the BCM Before you can add music to the play l ist, yo u must the load the music track onto the BCM. To load music onto the BCM 1 Start the Music Manager Administration application. 2 Click the File Manager heading. A list of audio files already on the BCM appear s, a[...]

Chapter 30 Configuring the music source 287 BCM 4.0 Device Configuration Guide Deleting m usic from BCM To delete an audio file from BCM 1 Start the Music Manager Administration application. 2 Click the File Manager heading. A list of audio files already on the BCM appears. 3 Click the Remove l ink beside the sound f ile you want to delete. A confi[...]

288 Chapter 30 Configurin g the music source N0060600 N0060600 4 Repeat step 3 for each file you want to remov e. Note: Clicking t he Remov e link only remo ves the sound file from that location in the Play List. If the same sound f ile appears in another location on the Play List, the other entry is no t r em oved . Removing a sound file from the [...]

Chapter 30 Configuring the music source 289 BCM 4.0 Device Configuration Guide Using the BcmAmp Pla yer The BcmAmp Player is a web-based interface. Use the BcmAmp Player to select, play, stop, or pause soun d files that appea r on the Play List . To access the BcmAmp Player 1 Start the Music Manager Administration application. 2 Click the BcmAmp Pl[...]

290 Chapter 30 Configurin g the music source N0060600 N0060600 To select and play a sound file • click Next • click Pr evious • click the sound file you want to play To play a sound file, click the Play button. To stop a sound file, click the Pause button. To pause a sound file, click the Pause button. Configuring a Netw ork Device to be the [...]

Chapter 30 Configuring the music source 291 BCM 4.0 Device Configuration Guide Stream T ype G.711 U-Law G.711 A-Law G.729 G.723 Default: G.711 U-La w Enter the codec that is used f or the incoming music source audio stream. The codec you enter here must match the codec used by the IP Music source. F rames per pac kets 1 , 2, or 3 Default: 3 Number [...]

292 Chapter 30 Configurin g the music source N0060600 N0060600[...]

293 BCM 4.0 Device Configuration Guide Inde x Symbols >> soft key 165 Numerics 2001 feature labels 141 2002 default button program ming 157 feature labels 141 2004 default button program ming 156 feature labels 141 2050 default button program ming 156 7100 Ring Again 235 Transferring a call 238 7316E CAP station 91 configuring an eCAP 93 A ac[...]

294 Index N0060600 N0060600 ATA answer timer 63 ATA tones 63 ATA use 63 message indicator 63 Auto called ID 52 auto hold allow/disallow 54 for incoming page 54 SWCA keys 253 autobumping, call log (815) 34, 39 autodial answer DNs 125 button program ming 60 external (*1) 33 force auto/spd dial over ic/conf 74 internal (*2) 33 memory buttons 222 overv[...]

Index 295 BCM 4.0 Device Configuration Guide current call (811) 38 call log autobumpi ng (815) 39 autodumping 212 automatic 130 delete items at telephone (815) 34 display prompts 245 feature codes 212 manual (813) 34 MCID (897) 34 options 57 options (*84) 34 overview 210 password (*85) 34 space, reallocating 210 telephone 130 using 130 view (812) 3[...]

296 Index N0060600 N0060600 button options 18 buttons 18 command line 18 Copy Key 171 copying telephone settings 69 copyright 2 CoS (Class of Service) password (68) 34 current call information (811) 38 time (803) 38 custom feature labels 141 cycle park codes, park mode 75 D default 7208 153 7316 buttons 152 7406 buttons 155 button assignment 149 bu[...]

Index 297 BCM 4.0 Device Configuration Guide cancel (#85)Do not disturb. See DND 34 initiating (85) 39 on Busy 197 overview 198 DND on busy hunt groups 230 initiating (85) 39 programming 54 Do Not Disturb. See DND download firmware 147 DPNSS 1 (Digital Private Network Signaling System) lines, Embark switch 128 duplicate system DNs 69 E eCAP restore[...]

298 Index N0060600 N0060600 Hold 74 identify alarm telephone 75 include I/C calls when auto associating 78 include I/C calls when invoking by Hold 79 maximum CLI per line 75 network callback timer 77 page tone, allow 73 receiver volume 75 set relocation 75 Goodbye key 160, 170 Group Listening activating (802) 34 at telephone (802) 38 canceling (#80[...]

Index 299 BCM 4.0 Device Configuration Guide hunt group note 108 keep DN alive 64 IP terminal status, features list 139 ISDN line services, by region 278 ISDN (Integrated Services Digital Network) terminal feature support 53 K keep DN alive 64 KIM (Key Indicator Module) CAP station 91 configuring as eKIM 93 configuring buttons 93 moving a set 93 L [...]

300 Index N0060600 N0060600 availability by regions 255 members moving, Hunt group 104 memory button activate programming (*3) 34 autodial 221 program defaults 149 programming at the telephone 222 message overview 214 reply message (65) 37 message indicator analog 63 ATA 63 message reply enhancement allow/disallow 74 analog telephones 74 message wa[...]

Index 301 BCM 4.0 Device Configuration Guide overflow routing call routing 32 routing service 32 overrides restrictions at telephone (68) 37 P page auto hold for incoming pag e 54 combined (63) 35 equipment 215 external (62) 35 external equipment 215 initiate (60) 35 internal (61) 35 programming 54 speaker (62) 37 speaker and zone (63) 37 timeout t[...]

302 Index N0060600 N0060600 regulatory inform ation 2 related publications 19 Release key 164 relocating CAP module 93 KIM 93 relocating telephones 75 reminder, held line 74 reply message (65) 37 reporting alarm codes 247 restriction schedules, telephones 66 restriction service, changing at telephone (872) 39 Restriction services turning off (#872)[...]

Index 303 BCM 4.0 Device Configuration Guide trunk answer 195 trunk answer, ringing services 32 view active services (870) 36 Services key 165 services list, IP telephones (9 00) 34 set lock dialing res trictions 65 set relocation 75 short tones 55 signal call (807), see also Ringing call 35 link 224 pause 224 run/stop 224 signal call, ringing at t[...]

304 Index N0060600 N0060600 telephone programming alarm telephone 75 allow last number (redial) 65 redirect 55 allow saved number (redia l) 65 allow/disallow dir ect-dial 53 answer DNs 49 Associate SWCA key to call 78 ATA answer timer 63 ATA Dvc 63 ATA tones 63 ATA use 63 ATA, answer timer 63 ATA, use 63 Auto called ID 52 auto hold 54 auxiliary r i[...]

Index 305 BCM 4.0 Device Configuration Guide long, at telephone ( 808) 38 message indicator 63 tracking MCID 210 tracking incoming cal ls, call log 210 trademarks 2 transfer activate (70) 35 Callback 207 callback timeout 77 calls 202 cancel (#70) 35 initiate (3) 37 initiating at telephone (70) 37 priority call (69) 37 ring delay 74 SWCA calls 253 S[...]

306 Index N0060600 N0060600[...]