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Nortel Networks NN42030-110 manual

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Table of contents for the manual

  • Page 1

    Nortel Mobile Communication 3100 W eb User Interface User Guide T itle page[...]

  • Page 2

    Nortel Mobile Communication 3100 Release: 3.1 Publication: NN42030-110 Document st atus: Stand ard 04.03 Document release date: No vember 2009 Copyright © 2009 Nortel Networks All Rights Reserved While the information in this document is believed to be a ccurate and reliable, except as otherwise expressly agree d to in writing NORTEL PROVIDES THIS[...]

  • Page 3

    Contents Web User Interface User Guide 3 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Your Nortel MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . 5 New in this Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Features . . . . . . . . . . . . . . . [...]

  • Page 4

    Contents 4 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 Making a call from the History or Se ar ch Results scree n 21 Recently Made Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Reviewing a list of Recent Calls . . . . . . . . . . . . . . . . . . . . 21 Searching the corporate directory . . . . . . . . . . . . . .[...]

  • Page 5

    Welcome Web User Interface User Guide 5 We l c o m e This section contains the following topics: • “Your Nortel MC 3100 Web UI” on page 5 • “New in this Release” on page 5 • “MC 3100 Web UI overview” on page 6 Y our Nor tel MC 3100 W eb UI Operating in your mobile Web bro wser, you can use the Mobile Communication Client 3100 Web [...]

  • Page 6

    Welcome 6 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 Revision h istory November 2009 S t andard 04.03. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. T echnical updates were made. November 2009 S t andard 04.02. This document is issued to support Nortel Mobile Communication 3100 Re lease 3.1. Route Schedu[...]

  • Page 7

    Welcome Web User Interface User Guide 7 • Force all calls to voice mail us ing the Do Not Disturb option. • Communicate using of the following methods: • dial a number • select a contact from corporate search result • Available outbound call modes: • Call-me-First—In this mode, your calls are set up in two stages. First, the system ca[...]

  • Page 8

    Welcome 8 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009[...]

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    Getting started Web User Interface User Guide 9 Getting star ted This section contains the following topics: • “Enterprise requir ements” on page 9 • “Hardware requirements” on page 9 • “Licensing” on page 10 Enterprise requirements The Nortel M obile Communication 3100 Web User In terface (MC 3100 Web UI) requires the following a[...]

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    Getting started 10 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 •N o k i a • Apple iPhone • Opera Languages English is the o nly supported languag e. Licensing Provided that ther e is suff icie nt ca pa city on the system, the first time you log in to the system you receive a license to use the MC 3100 Web UI. You retain this license [...]

  • Page 11

    Configuring the MC 3100 Web UI Web User Interface User Guide 11 Configuring the MC 3100 W eb UI This section describes how to configure the Mob ile Communication 3100 Web User Interface (MC 3100 Web UI) and how to add a phone number or device. Note: MCC 3100 Web UI provides enterp rise mobility features using the existing web browser on client de v[...]

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    Configuring the MC 3100 Web UI 12 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 Contact your administrator if you enter you r ID and password correctly but cannot log on. 4. Optionally, select the This is a shared de vice/brows er check box to automatica lly log a user off the M C 3100 Web User In terface when a Web session times out or is c[...]

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    Configuring the MC 3100 Web UI Web User Interface User Guide 13 5. Click Sign In . The initial setup page appears with the following message: You have no phone num bers configured yet. Note: The initial setup p age appears only after you log on for the first time or if you dele te all the phone numbers associated with your MC 3100 Web UI account. 6[...]

  • Page 14

    Configuring the MC 3100 Web UI 14 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 Adding a phone number 1. Click Settings to ad d the initial phone number or device. The Settings pane appears.[...]

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    Configuring the MC 3100 Web UI Web User Interface User Guide 15 2. Click Add a new device . 3. In the Device N ame box, type a unique name for the new phone number or dev ice . 4. In the Number box, type the phone numbe r associated with the device name. Note: The format for the phone number must match the format for your enterprise infrastr uctu r[...]

  • Page 16

    Configuring the MC 3100 Web UI 16 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 Setting up a route schedule You can optionally set up a route schedu le so that at specific times you receive calls on a specific phone or device. When call routing is selected, time per iods that are not configured in the route schedule automatically r eceive Do[...]

  • Page 17

    Basic functions Web User Interface User Guide 17 Basic functions This section contains the following topics: • “Logging on to the Web UI” on page 17 • “Exiting the application ” on page 20 • “Making calls” on page 20 • “Recently Made Calls” o n page 21 • “Searching the corporate dir ectory” on page 21 • “Adding mor[...]

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    Basic functions 18 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 In the URL box, type the MC 3100 Web UI URL provided by your administra tor. For examp le, http://m c3100.cu stomerxyz.co m:8080/ mp 3. Press Enter . The Login page appears. Figure 1: Login page on an iPhone (with keyboard)[...]

  • Page 19

    Basic functions Web User Interface User Guide 19 Figure 2: Login pa ge on an iPhone (with no keyboard) 4. In the ID box, type your SIP ID. 5. In the Password box, type your password. 6. Select the This is a sha red devi ce/browser check box to automatically log you off the MC 3100 Web UI when the Web session times out or is closed.[...]

  • Page 20

    Basic functions 20 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 7. Click Sign In . The home pane appears. Exiting the application 1. Go to the Home panel of the MC 3100 Web UI. 2. Select Menu , Quit . Nortel recommends th at you exit from the MC 3100 Web UI befo re you shut off your device. Making calls After you log on to the MC 3100 Web U[...]

  • Page 21

    Basic functions Web User Interface User Guide 21 2. In the box to the right of the tele phone icon, type th e number to dial. 3. Click Call . The Home page lists the status of the call. 4. Answer the incoming call on the computer or yo ur mobile device. You hear the far en d rin ging until your party (or their vo ice mail) answers the call. Making [...]

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    Basic functions 22 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 Searching the corp orate director y 1. On the Home pane, in the box located to the right of the magn ifying glass icon, type a name (first or last) or search string. Figure 3: Home page on an iPhone (no keyboard)[...]

  • Page 23

    Basic functions Web User Interface User Guide 23 Figure 4: Home page on an iPhone (with keyboard) 2. Click Search . The search results appear on the Directo ry Search page. The search results include all contacts whe re the first or last name match the ente re d se ar ch strin g. If no matches are found, the following message appea rs: Nothing foun[...]

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    Basic functions 24 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 Adding more devices Add more phone numb er s or devices where yo u can be reached. Adding more devices 1. On the Home pane, click Settings .[...]

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    Basic functions Web User Interface User Guide 25 2. Click the new link. The Add a new device pane appear s. 3. In the Device N ame box, type a unique name. 4. In the Number box, type a number that is reachable from within your enterprise infrastructure. Note: The format for the phone number must match the format for your enterprise infrastr uctu re[...]

  • Page 26

    Basic functions 26 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 5. Click Save . The Settings pane appear s listing the device. Activating call routing Activate call routing to select a device as the default de vice for all incoming calls to your enterpri se extension. You can select only one device at a time as your defau l t device . Fo r [...]

  • Page 27

    Basic functions Web User Interface User Guide 27 W orking with voice mail You can use your Web UI with your Enter pr ise voice mail system. Checking voice mail 1. On the Home pane, click Refresh . The Home p age refres hes and one of the following messages appear : — Voicemail: No messages — V oicemail: New messages Retrieving voice mail 1. On [...]

  • Page 28

    Basic functions 28 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 Mobile Do Not Disturb mode To stop calls from being sent to your mobile device , enable Do Not Disturb mode. Whe n your device is in Do Not Disturb mode, you can n ot place calls from the MC 3100 Web UI. Enabling Do Not Disturb mode 1. On the Home pane, click Settings . The Set[...]

  • Page 29

    Basic functions Web User Interface User Guide 29 Placing a call on hold While on a call, you can place a call on ho ld. 1. To place a call on hold, press <prefix>6# . Releasing a call from hold You can release a call that you placed on hold. 1. To release a call on hold, press <prefix>7# . Placing a call on hold and making another call [...]

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    Basic functions 30 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009 Executing a blind transfer You can transfer a ca ll directly to a third-party. 1. To execute a blind transfer, press <prefix>1<numbe r to dial># . 2. While the t hird part y is ringing, p ress <prefix>4# to transfer . Executing a consultative conference You ca[...]

  • Page 31

    Acronyms Web User Interface User Guide 31 Acronyms Table 1 lists the acronyms used in this guide. Ta b l e 1 : A c r o n y m s Acronym Full Name MCC 3100 Mobile Commun ication Client 3100 MCG 3100 Mobile Communica t ion Gateway 3100 SIP Session Initiation Protoc ol PBX Private Branch Exchange PSTN Public System Telephone Network URL Uniform Resourc[...]

  • Page 32

    Acronyms 32 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009[...]

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    Nortel Mobile Communication 3100 W eb User Interface User Guide Copyright © 2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be a c curate and reliable, except as otherwise expressly agree d to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITH OUT WARRANTY OR CONDITION OF ANY KIND, EITH[...]