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Nortel 2210 manual

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  • Page 1

    BCM Busine ss C ommunic ations Manager Docume nt S tatus: St andard Document Number : NN40050-101 Document V ersion: 01.01 Date: September 2006 WLAN IP Handse t 2 210 /2 211 /22 12 U ser Guide[...]

  • Page 2

    Copyright © 2005–2006 No r tel Networks, All Rights Reserved The information in this document is subj ect to change without notic e. The statements, configur ations, techni cal data, and recommendations in this document are belie ved to be accurate and re liable, but are presented wi thout express or implied warranty . Users must take full respo[...]

  • Page 3

    Task list 3 WLAN IP Handset 2210/2211/22 12 User Guide Task list To select the Keypad Autoloc k ............... ................ ............. ................ ................ .......... 19 To select a lan guage .............. ............. ................ ................ ............. ................ ............. 19 To select the Ring Cadenc [...]

  • Page 4

    4 Task list NN40050-101 NN40050-101[...]

  • Page 5

    Contents 5 WLAN IP Handset 2210/2211/22 12 User Guide Contents Task list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Chapter 1 Getting started . . . . . . . . . . [...]

  • Page 6

    6 Contents NN40050-101 NN40050-101 Program Featu re menu ite ms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Chapter 4 Features, functions, and buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Basic call featu res . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 7

    7 WLAN IP Handset 2210/2211/22 12 User Guide Chapter 1 Getting started This document is a global documen t. Contact your system supplier or your No rtel representative to verify that the hardware and software described are supported in your area. This section contains informat ion on the following topics: • “ Abou t this guide” on page 7 • [...]

  • Page 8

    8 Chapter 1 Getting star ted NN40050-101 NN40050-101 Symbols and te xt con ventions These symbo ls are used to hig hlight cr itical information for the BCM system: Caution: Alerts you to conditions where you can damage the equipment. Danger: Alerts you to conditions where yo u can get an electrical shock. W a rning: Alerts you to conditions where y[...]

  • Page 9

    Chapter 1 Getting started 9 WLAN IP Handset 2210/2211/22 12 User Guide These conventions and symbols are used to repres ent the Busines s Series Terminal display and dialpad. These text co nventions are used in this gui de to indicate the information described: Con vention Example Used for Word in a sp ecial font (shown in the top line of the displ[...]

  • Page 10

    10 Chapter 1 Getting started NN40050-101 NN40050-101 How to get Help This section explains how to get help fo r Nortel products and services. Getting Help fr om the Nor tel W eb site The best source of support for Nortel products is the Nortel Support Web site: http://www.nortel.com/support This site enables customers to: • download softw are and[...]

  • Page 11

    11 WLAN IP Handset 2210/2211/22 12 User Guide Chapter 2 WLAN Handsets overview The Nortel WLAN Handset 2210, W LAN Handset 2211, and the WLAN Handset 2212 for BCM are fully functional wireless handsets specifica lly designed for the bu sy office environment. In this user guide, the WLAN Handset 2210, WLAN Handset 2211, and WLAN Handset 2 212 are re[...]

  • Page 12

    12 Chapter 2 WLAN Handse ts overview NN40050-101 NN40050-101 This guide contains information about: • “WLAN Handset buttons and ke ys” on page 12 • “WLAN Handset display” on page 14 • “WLAN handset states” on page 17 • “Setting up the WLAN Handset” on page 18 • “Feature and func tion keys” on page 31 • “Basic call [...]

  • Page 13

    Chapter 2 WLAN Handsets overview 13 WLAN IP Handset 2210/2211/22 12 User Guide Figure 2 WLAN Handset 2210 , WLAN Handset 2211, and WLAN Hand set 2212 b uttons and k e ys The following table describes the WLAN Hand set buttons and keys . T ab le 1 WLAN Handset b uttons, ke ys, and descriptions (Sheet 1 of 2) Button/key Description P ow er On/Star t [...]

  • Page 14

    14 Chapter 2 WLAN Handse ts overview NN40050-101 NN40050-101 Scr olling Scrolling up, down, left and right are performed as shown in Table 1 . WLAN Handset displa y There are three areas to the WLAN Handse t display: • Status area • Information area • Feature options area Up, Do wn, and Select buttons Enables you to na vigate and activate the[...]

  • Page 15

    Chapter 2 WLAN Handsets overview 15 WLAN IP Handset 2210/2211/22 12 User Guide The following figure shows an example of the W LAN Handset display. Figure 3 WLAN Handset displa y Status area The status area displays th e handset stat us. It can include: • status indicators (see the table belo w) • left and right arro ws • a series of dots repr[...]

  • Page 16

    16 Chapter 2 WLAN Handse ts overview NN40050-101 NN40050-101 T able 2 Status indicators Inf ormation area The Information area sho ws: • the ex tension number of the handset • a line for general information • features and call information when the handset is in use J I H G F These symbols gi ve a visual indication (from strong to weak) of the[...]

  • Page 17

    Chapter 2 WLAN Handsets overview 17 WLAN IP Handset 2210/2211/22 12 User Guide Feature options area When a feature is activated, or when you are on an active call, the Feature options area show s you the action you must take to proceed. For example: Pswd . This means you mu st enter your mailbox password . The Feature options area shows the label f[...]

  • Page 18

    18 Chapter 2 WLAN Handse ts overview NN40050-101 NN40050-101 Setting up the WLAN Handset This section describes the follo wing in itial setup options for your WLAN Handset: • “T o select the Ke ypad Autolock” on page 19 • “Select the Language” on page 19 • “Ring Options” on page 20 • “Phone Options” on page 24 • “Configu[...]

  • Page 19

    Chapter 2 WLAN Handsets overview 19 WLAN IP Handset 2210/2211/22 12 User Guide To select the Keypad Autolo ck 1 Press when the handset is in the standby state. 2 Press the Up and Down b uttons to scroll throug h the menu and highlight Ph one Options . 3 Press the Select button (or OK ) to select Phone Options . 4 Press the Up and Down b uttons to s[...]

  • Page 20

    20 Chapter 2 WLAN Handse ts overview NN40050-101 NN40050-101 6 Do one of the follo wing: • Press UP to return to the pre vious menu and configu re another option. • Press to exit all menus and return to the standb y state. Y ou can also press Exit from the top-le vel menu to e xit th e menu and return to the acti ve (off-hook) state. Ring Optio[...]

  • Page 21

    Chapter 2 WLAN Handsets overview 21 WLAN IP Handset 2210/2211/22 12 User Guide 8 Scroll to one of th e desired options: • Off — ringer is turned of f. • PBX — ringing uses the distincti ve ringing patte rn sent to the handset from the call serv er . • Continuo us — ringing is continuous. • Short Pulse — ringing occurs in short burst[...]

  • Page 22

    22 Chapter 2 WLAN Handse ts overview NN40050-101 NN40050-101 10 Press the Select button (or OK ) to select the highlighted opti on. 11 Do one of the follo wing: • Press UP to return to the pre vious menu and conf igure another option. • Press to exit all menus and return to the standb y state. Y ou can also press Exit from the top-le vel menu t[...]

  • Page 23

    Chapter 2 WLAN Handsets overview 23 WLAN IP Handset 2210/2211/22 12 User Guide 8 Scroll to one of th e desired options: • Off — vibration is turned of f. • PBX — vibration uses the distincti ve pa ttern sent to the handset from the call server . • Continuo us — vibration is continuo us. • Short Pulse — vibration occurs in short burs[...]

  • Page 24

    24 Chapter 2 WLAN Handse ts overview NN40050-101 NN40050-101 Phone Options The Phone Options menu en ables you to conf igure: • Noise Mode — enables you to adjust th e WLAN Handset for different le v els of noise within the working en vironment. • Key Tones — determines if tones play when the keys are pressed. • Warning Tones — determin[...]

  • Page 25

    Chapter 2 WLAN Handsets overview 25 WLAN IP Handset 2210/2211/22 12 User Guide 6 Press the Up and Do wn buttons to scroll through the menu and highlig ht one of the following settings: • Enable Tones (default) • Disable Tones 7 Press the Select button (or OK ) to select the highlighted setting. 8 Do one of the follo wing: • Press UP to return[...]

  • Page 26

    26 Chapter 2 WLAN Handse ts overview NN40050-101 NN40050-101 7 Press the Select button (or OK ) to select the highlighted setting. 8 Do one of the follo wing: • Press UP to return to the pre vious menu and configu re another option. • Press to exit all menus and return to the standb y state. Y ou can also press Exit from the top-le vel menu to [...]

  • Page 27

    Chapter 2 WLAN Handsets overview 27 WLAN IP Handset 2210/2211/22 12 User Guide Adjust ringer vo lume Y ou hav e two w ays to adjust the ringer v olume: • Press the Up or Down b utton while the handset is ringing. • confi gure the volume using the FCN b utton when in standby state. See “T o select the Ring V olume” on page 22 for further inf[...]

  • Page 28

    28 Chapter 2 WLAN Handse ts overview NN40050-101 NN40050-101 To silence the ringer using the Function menu 1 Press when the handset is in the standby state. 2 Press the Up and Down b uttons to scroll throug h the menu and highlight Ring Options . 3 Press the Select button (or OK ) to select Ring Options . 4 Press the Up and Down b uttons to scroll [...]

  • Page 29

    Chapter 2 WLAN Handsets overview 29 WLAN IP Handset 2210/2211/22 12 User Guide Security The WLAN Handsets provid e two security modes: • insecure — This is the default mode. •s e c u r e Your handset is pre-programmed by the system ad ministrator for the type of security you need. For more information, co nsult your ad ministrator. W a rning:[...]

  • Page 30

    30 Chapter 2 WLAN Handse ts overview NN40050-101 NN40050-101[...]

  • Page 31

    31 WLAN IP Handset 2210/2211/22 12 User Guide Chapter 3 Feature and function menus You can view the features and functions programm ed in your system using variou s menus, soft key features, and the Line (DN) features . You can access some functions and features using one or more of the methods described in this sectio n. This section describes the[...]

  • Page 32

    32 Chapter 3 Featu re and function menus NN40050-101 NN40050-101 Soft K ey Abbre viations menu–MENU ke y Use the Soft Key Abbreviations menu to view the full description of the soft key abbreviations and access the WLAN Handset features. To activate a feature 1 Place the handset in the activ e (idle) or acti ve (of f-hook) state. 2 Press to vie w[...]

  • Page 33

    Chapter 3 Feature a nd function menus 33 WLAN IP Handset 2210/2211/22 12 User Guide To activate a feature 1 Place the handset in the activ e (idle) or acti ve (of f-hook) state. 2 Press to vie w the first screen of the Feat ure menu. Press again to vie w the second screen. 3 Press the Up and Down buttons to scroll through the list of features. The [...]

  • Page 34

    34 Chapter 3 Featu re and function menus NN40050-101 NN40050-101 To erase memory buttons 1 Press Feature *1. 2 Press and a number ke y (1 through 6 ) corresponding to an a v ailable ke y . 3 Press OK to erase the button.[...]

  • Page 35

    35 WLAN IP Handset 2210/2211/22 12 User Guide Chapter 4 Features, functions, and buttons This section describes some of the WLAN Handset b uttons and call features: • “Basic call features” on page 35 Basic call features Y ou can make ex ternal and internal calls using the following features: • Make a call • Answer a call • Hold a call ?[...]

  • Page 36

    36 Chapter 4 Feature s, functions, and buttons NN40050-101 NN40050-101 To make external calls using intercom keys 1 Press to go of f-hook. 2 Press to access the Feature menu. 3 Press a number ke y (1 throug h 6) corresponding to the desired interco m key and enter a line pool access code or destination code. 4 When you hear an external dial tone, d[...]

  • Page 37

    Chapter 4 Features, f unctions, and buttons 37 WLAN IP Handset 2210/2211/22 12 User Guide Mute • While on a call, press and to turn the microphone off. • Press and again to turn the microphone on. End calls You must end every call, by pressing the Power Off/End Call key, to release system resources and allow the WLAN Handset to fu nction proper[...]

  • Page 38

    38 Chapter 4 Feature s, functions, and buttons NN40050-101 NN40050-101 T o initiate a Push-to-T alk call 1 Press the Push-to-T alk butto n on the right side of the handset. The “start transmit” tone soun ds within two seconds. The chan nel is activ e and the display screen sho ws the current activ e channel. 2 Speak into the hand set’ s micro[...]

  • Page 39

    Chapter 4 Features, f unctions, and buttons 39 WLAN IP Handset 2210/2211/22 12 User Guide To mute a current Push-to-Talk call Mute affects only the current call. When the next call period starts, the audio is automatically unmuted. Mute does not allow the user to use the handset’ s keypad for anything el se. 1 Press the Mute soft ke y . The follo[...]

  • Page 40

    40 Chapter 4 Feature s, functions, and buttons NN40050-101 NN40050-101 To make a call during a Push-to-Talk call A call can be made while in a Push-to-T alk call. 1 Press . The Push-to-T alk session is pre-empted. 2 After the call is ov er , press as usual to go back o n-hook. The Push-to-T alk session goes out of pre-empted mode and becomes active[...]

  • Page 41

    41 WLAN IP Handset 2210/2211/22 12 User Guide Chapter 5 Troubleshooting This section describes the options to view sp ecific information about your WLAN Handset and error messages displayed by your WLAN Handset. This informatio n is useful in t roubleshooting numerous problems. This section contains information about: • “V iew system informatio[...]

  • Page 42

    42 Chapter 5 Troubleshoo ting NN40050-101 NN40050-101 To view the server IP address 1 Press when the handset is in the standby state. 2 Press the Up and Down b uttons to scroll throug h the menu and highlight System Info . 3 Press the Select button (or OK ) to select System Info . 4 Press the Up and Down b uttons to scroll throug h the menu and hig[...]

  • Page 43

    Chapter 5 Troubleshooti ng 43 WLAN IP Handset 2210/2211/22 12 User Guide 4 Do one of the follo wing: • Press UP to return to the pre vious menu and configu re another option. • Press to exit all menus and return to the standb y state. Y ou can also press Exit from the top-le vel menu to e xit th e menu and return to the acti ve (off-hook) state[...]

  • Page 44

    44 Chapter 5 Troubleshoo ting NN40050-101 NN40050-101 To view the extension number 1 Press when the handset is in the standby state. 2 Press the Up and Down b uttons to scroll throug h the menu and highlight Extension . 3 Press the Select button (or OK ) to select Ext ension . 4 Do one of the follo wing: • Press UP to return to the pre vious menu[...]

  • Page 45

    Chapter 5 Troubleshooti ng 45 WLAN IP Handset 2210/2211/22 12 User Guide Bad Network IP The WLAN Handset is configur ed wrong. Contact y our system administrator . Bad Network Mask The WLAN Handset is configur ed wrong. Contact y our system administrator . Bad P a yload T ype There ma y be a configuration problem with the handset of the VPN ser ver[...]

  • Page 46

    46 Chapter 5 Troubleshoo ting NN40050-101 NN40050-101 DCA Timeout The WLAN Handset has detected a fault f or which is cannot reco ve r , possibly due to a failure to acquire any network. T ur n the WLAN Handset off, then on again. If the e rror persists, contact your system administrator . DHCP Error (1-5) DHCP Error 1 The WLAN Handset cannot locat[...]

  • Page 47

    Chapter 5 Troubleshooti ng 47 WLAN IP Handset 2210/2211/22 12 User Guide Erasing memor y The WLAN Handset ha s deter mined that a download should occur an d is erasing the current software from memory . None. When the progress bar fills the display line, the erase operation is complete. Do not turn the WLAN Handset off during this operation . Files[...]

  • Page 48

    48 Chapter 5 Troubleshoo ting NN40050-101 NN40050-101 No SVPServer No DNS Entry The WLAN Handset was unable to perf or m DNS lookup f or the SVP Server , the ser ver had no entr y f or the SVP ser ver . Contact your system administr ator . No SVPServer No DNS IP The WLAN Handset was unable to perf or m DNS lookup f or the SVP Server , no IP Address[...]

  • Page 49

    Chapter 5 Troubleshooti ng 49 WLAN IP Handset 2210/2211/22 12 User Guide Updating Code … The WLAN Handset is downloading new software into memory . The number icons at the bottom of the display indicate which file number is curre ntly being downloaded. This message also displays a progress bar . When the progress bar fills the display line, the u[...]

  • Page 50

    50 Chapter 5 Troubleshoo ting NN40050-101 NN40050-101[...]

  • Page 51

    51 WLAN IP Handset 2210/2211/22 12 User Guide Chapter 6 WLAN Handset, headset, batteries, chargers, and accessories This section contains information about: • “Cleaning your WLAN Handset” on page 51 • “Headset” on page 52 • “Battery packs” on page 52 • “Desktop Charger” on page 54 • “Dual Charger” on page 56 • “Cle[...]

  • Page 52

    52 Chapter 6 WLAN Handset, he adset, batter ies, chargers, and accesso ries NN40050-101 NN40050-101 Headset Nortel offers optional headsets, w ith a quick-discon nect jack, for use in noisy environments o r for use if you need to ha ve your hands free while talk ing. The headset is not available in all regions. To use the headset, simp ly plug it i[...]

  • Page 53

    Chapter 6 WLAN Handset, headset, batte ries, chargers, and accessories 53 WLAN IP Handset 2210/2211/22 12 User Guide Figure 5 WLAN Handset 2210 and 22 12 battery pack location Low battery indicators The WLAN Handset notifies you when the charge on the battery pack is low by displaying the battery icon ( B ). If you are not in a call, you hear a lou[...]

  • Page 54

    54 Chapter 6 WLAN Handset, he adset, batter ies, chargers, and accesso ries NN40050-101 NN40050-101 To insert the battery pack For the WLAN Handset 2210 and WLAN Handset 2212: 1 Slide the lo wer lip of the battery pack into the bottom of the handset ca vity . 2 Push the top of the battery pack in place. For the WL AN Handset 2211: 1 Slide the batte[...]

  • Page 55

    Chapter 6 WLAN Handset, headset, batte ries, chargers, and accessories 55 WLAN IP Handset 2210/2211/22 12 User Guide Figure 6 The WLAN Handset 2210, and WLAN Handset 2211 Desktop Charge rs The charger is ship ped with the appropriate po wer supply for the sit e. Place the charger on a flat, horizontal surface. Plug the power supply into the charger[...]

  • Page 56

    56 Chapter 6 WLAN Handset, he adset, batter ies, chargers, and accesso ries NN40050-101 NN40050-101 Dual Charger The Nortel WLAN Handset Desktop Chargers are de signed to fully charge the handset and one spare battery pack in approximately two hours (eac h). The charger operates in a 50° to 85° F (10° to 30° C) environment. Do n ot expose the c[...]

  • Page 57

    Chapter 6 WLAN Handset, headset, batte ries, chargers, and accessories 57 WLAN IP Handset 2210/2211/22 12 User Guide Using the Dual Char ger To charge the WLAN Handset Dual Charger 1 Press to terminate any calls. The handset c an be off or in standby mode during charging. 2 Place the handset, face forward, into the handset char ging bay of the Dual[...]

  • Page 58

    58 Chapter 6 WLAN Handset, he adset, batter ies, chargers, and accesso ries NN40050-101 NN40050-101 Quad chargers are not interchang eable. Us e only the charger made for your handset. Quad chargers are available for the WLAN Handset 2211 and WLAN Ha ndset 2212. The Quad Ch arger comes with the a ppropriate powe r supply for the site. Place the Qua[...]

  • Page 59

    Chapter 6 WLAN Handset, headset, batte ries, chargers, and accessories 59 WLAN IP Handset 2210/2211/22 12 User Guide Cleaning the WLAN Handset contacts The battery pa ck contacts on the WLAN Ha ndset can be cleaned with iso propyl (rubbing) alcohol applied with a cotton swab, cloth, or paper towel. Do not push or pull the exposed b attery pack cont[...]

  • Page 60

    60 Chapter 6 WLAN Handset, he adset, batter ies, chargers, and accesso ries NN40050-101 NN40050-101[...]

  • Page 61

    Index 61 WLAN IP Handset 2210/2211/22 12 User Guide Inde x A Active (idle) state 17 Active (off-hook) state 17 Active (on-hook) state 18 Active call state 18 B Battery packs 52 C Call Server IP Address 42 Charge the Wireless Handset 55, 57 Clean the Desktop Charger 58 copyright 2 D Desktop Charger 54, 55 Dual Charger 57 E Error state 18 G Gang Char[...]