Nortel Meridian M2008 manual

Meridian Digital T elephones M2006 M2008/ M2008H F M2616 User Guide Enterpr ise Solutions Documentation Nor tel Knowledge Netw ork[...]

38 While you are aw ay from your desk: Call For ward[...]

i Contents Introducing your Meridian Digital Telephone 1 Meridian Digita l Telephones ......................................... .......................... 1 M2616 ............... ............................ ........................................... ........... 1 M2008/M2008HF ........................................ .............................[...]

ii Override, Enhan ced ................ .......................................... ................... 20 Stored Number ................................................... ................................. 21 Buzz ........................ .......................................... ................................. 21 Forced Camp-on ................[...]

iii To talk with mor e tha n one person 45 Conference ....................... ............................ ...................................... 45 Selectable Confer ee Display and Disconnect .... ............................. ......... 46 Group Call .......... .......................................... ............................. ......... 47 C[...]

iv Contents[...]

1 Introducing your Meridian Digital T elephone This guide in troduces you to your new Meridian Digi tal T elephone. It provid es you with a description of the contro ls, and a de scription of the features that a re available to you. Meridi an Digital T elephones There are three ba sic models of the Meridian Di gital T ele phone and th e following a[...]

2 M2008/M20 08HF Handsfree (on the M2008HF only) On-Hook Dialing Message W aiting Indicator W al l Mount Capab ility 8 conf igura ble Fea ture Ke ys (7 on the M2008HF) V olume Control Ba r for: • Ringing T one • Buzz T one • Speake r • Handset/Headse t • Handsfree (M2008H F) Support for the following set options: • 2 x 24 Character Disp[...]

3 M2006 On-Hook Dialing Message W aiting Indicator W al l Mount Capab ility 6 conf igura ble Fea ture Ke ys V olume Control Ba r for: • Ringing T one • Buzz T one • Speake r • Handset/Headse t Support for the following set options: • MCA data option to provide integrated voice and data transmissio n • Exte rna l Aler te r Inter fac e fo[...]

4 Selecting a position for your Meridian Digital T elephone • On Y our Desk: Y our Merid ian Digi tal T elephone can be plac ed on your desk so that it is tilted upw ards making it easier to see the display . Desk Position (Default) • On the w all: The wall moun t lets you attach you r telephone on the wall by rotating the base. A ll three Meri[...]

5 Par ts of your Meridian Digital T elephone The preceding figure shows the location of the control buttons on your Meridian Digital T elephone. Please refer to the section titled Y our T elephone’ s Controls , located near the back of this gu i de, for i nformation on the functions pe r for med by each of these buttons. Message W aiting Light Th[...]

6 Y our telephone’ s display Idle screen for mat The Meridia n M2616 and M2008 /M2008HF ca n be equipped with a 2 x 24 charac ter display modul e. The idle displa y, as shown bel o w, gives the current date and tim e. When you go o ff hook, the time and date d isappear and infor mation about your call is di splayed. Calling par ty information Whe[...]

7 Using Display Options V olume Adju stment It is easy to adj ust the volume on your telephone by foll owing these steps: P 1. Press the Program Ke y . 2. Press ‚ then ‚ . Follow by pressing ⁄ to adjust the ringing tone. Pressin g ¤ allows you to adjust the b uzzer tone. Press ‹ to adju st the speaker volume. Press › to ad just the volum[...]

8 ® 3. U se the V o lume Contr o l Bar to increase or decrease the contrast . P 4. Press the Program Ke y . Call Timer Enable Sometimes it is interesti ng to see how long we stay on the phone with certain customers or fellow employees. F ollow these steps to enable the call timer . P 1. Press the Program Ke y . 2. Press ‚ then ‹ . ® 3. Press [...]

9 Language Select ion The information on your display can be displayed in one of several languages. Follow thes e steps to change your display to a dif ferent language: P 1. Press the Program Ke y . 2. Press ‚ then fi . ® 3. U se the V olume Control Bar to scroll to a the desi red la nguage. P 4. Press the Program Ke y . Display Diagnostics Sel[...]

10 Y our telephone’ s features Y our telephone system admin istrator assigns features to your programmable featur e keys. W henever this guid e descri bes a procedure t h at requi res special codes or passwords, ask your telephone system administrator to provi de these to you. T o use a feature, you wi ll be instr ucted to press a feature ke y , [...]

11 Answering Calls When you receive a n incoming ca ll, your tele phone rin gs and the LCD indicator º flas hes . T o answer a call, perfor m one of the following • Lift the handset © • Press the Handset Mute Key (Main DN only) ∫ 2637 • Press the DN Key b eside the flashing LCD indica tor º . Placing a call on hold Use th e Hold featu r [...]

12 Call T ransfer Use the T ra nsfer feature to r edirect a call to a th ird par ty . T o trans fer a cal l to anoth er number: † 1. Press Tr a n s f e r . The other par ty is on hold and y ou hear d ial tone. Th e LCD indicator ligh ts steadil y. 2. Dial the DN that you want to transfer the call to. † 3. Press Tr a n s f e r again , either wh [...]

13 On-hook dialing On-hook dialing allows y ou to dial a number without lifting the handset. T o use On-hook dia ling: ∫ 2637 1. Press a DN Key . 2. Upon he aring dial tone, Dial the numbe r . 3. Lift the handset when the called pa rty answers or , if using handsfree, beg in talking. If the number you are calling is busy: Press Release to rele as[...]

14 Last Number Redial Last Number Redia l allows you to automaticall y redial the la st number you dialed. T o use Last Number Redial: • Lift the handset . √ or ∫ 2637 • Press Last Number Key or your Primar y DN Key . or for Handsfree operation: ∫ 2637 ∫ 2637 • Press your Primar y DN Key twice. © ∫ 2637 • Press the Handsfree Mute[...]

15 T o mut e a hand sfree ca ll: © 1. Press the Handsfree Mute Key . The LCD indica tor º flashes. © 2. Press the Handsfree Mute K ey agai n to return to a two-way conversation. T o switc h from th e handse t to Handsf ree: © 1. Press the Handsfree Mute Key . 2. Replace the handset . Group Listening The group listen ing featur e allows you to l[...]

16 Making a c all This c hapter descr ibes features that y ou can use when making a call. Auto Di al Auto Dial l ets you dial a specific te lephone number by pre ssing a feature key . T o store an Auto Dial numbe r: ç 1. Without lifting the handset, pr ess Auto Dial . The associated LCD Indicator flash es º . 2. Dial the nu mber . ç 3. Press Aut[...]

17 2. Replace the handset or press Release . When the number you wan t to reach is free, or the person has re-used his set, you hear the Ring A gain signal . 3. Lift the handset or p ress a DN Key . ¶ 4. Press Ring A gain to automatical ly redial the nu mber . T o ca ncel Ri ng Aga in: ¶ Press Ring A gain . Speed Call Speed C all al lows you to d[...]

18 3. Dial the new acce ss code (if required ), inte rnal, ex ternal, or long-di stance teleph one number . • 4. Press Speed Call agai n. T o del ete a Spee d Call number: • 1. Press Speed Call . 2. Dial the Spee d Call code th at you want to delet e. • 3. Press Star . • 4. Press Speed Call agai n. T o make a Speed Call: 1. Lift the handset[...]

19 System Speed Ca ll System S peed Call le ts you dial S peed Cal l codes and overrid e all restric tions on the tele phone du ring the cal l. See Sp eed Call for more informa tion on setting up speed call codes. T o make a Syst em Speed Cal l: 1. Lift the handset or p ress a DN Key . – 2. Press Sys Speed Call . 3. Dial the Spee d Call code of t[...]

20 Override Y ou can o verride a busy signal a nd inte rrupt anoth er call . This feat ure is called Busy Overri de on the MSL-100. T o overrid e a busy/engaged signal: 1. Y ou dial a te lephone n umber an d hear busy signal. £ 2. Press Overr id e . The people on th e call in progress h ear a tone for approximately one second; the three of you are[...]

21 Stored Numb er The Stored Number feature al lows you to store a singl e telephon e number that you can dial quick ly . Y ou can easily ch ange the stor ed number . T o s tore a nu mber when you're not on a call: º 1. Without lifting the handset, press Stored N o . 2. Dial the nu mber . º 3. Press Stored No again. A ny num ber previously s[...]

22 Forced Camp-on Forced Camp -on allows your telephone to a utomaticall y ring another telephone as soon as it disconnects from its current call. Forced Cam p-on allows both int ernal and ex ternal ca lls to be campe d on; Ca mp-on al lows o nly extern al call s to be camped on. T o us e Forced Camp-o n: 1. Dial a telephone number a nd he ar a bus[...]

23 T o ch arge a call in pr ogress: † or ø 1. Press Tr a n s f e r or Conference . µ or 2. Press Charge , or ente r the Call Detail Recording FFC , or en ter the SPRE code followed by fi fi fi fi . 3. Dial the char ge account number . ∫ 2637 4. Press the DN Key to retur n to your call. T o ch arge a ca ll t o an acc ount wh en you tr ansf[...]

24 4. Dial the pa rty y ou want to add to t he conferen ce. ø 5. Press Conference . Hot Line The system administrator can progr am a Hot Line te lephone number tha t is dial ed automatically . T o us e Hot Li ne: ¥ Press Hot Line . The Hot Line number is dialed auto maticall y. or If your main D N is a Hot Line, Lift the handset . The Ho t Line n[...]

25 While ringb ack is heard , the person you have page d may proce ed to an y DN and enter a R adio Paging Answe r code pl us their own DN to be connected di rectly to you. If your call is not answered within a p reset time period y ou will h ear a cont inuous high pitched tone for fifteen seconds, then silence. Re place the handset or press Releas[...]

26 be connected to the person who has paged you. 1. Lift the handset or p ress a DN Key on any telephone on the system (as lon g as it is not a hotline, pr ivate line , or a manua l line te lephone). Y ou hea r dial tone. 2. Dial the Radio Pa ging Answer FFC . Y ou hear paging tone. 3. Dial your own DN. Y ou are connected to the pagin g caller . If[...]

27 Receiv ing a c all This c hapter descr ibes features that y ou can use when receiv ing a call. Call W aiting If the attendant route s an outside call to you when you are already on a call, Call W aiti ng lets you put your current cal l on hold, allowing you to answer the ou tside call . Note: If your sy stem is equipped with the Autohold featu r[...]

28 Call Pick up (for Mer idian 1) Usin g Call Pi ckup, you can answer a ringin g teleph one fro m any te lephone in your Pickup Group or another Picku p Group. T o an swer a ring ing call in your own Call Pickup group: 1. Lift the handset or p ress a DN Key . ƒ or 2. Press Call Pickup , or enter your SPRE code followed by ‹ ‹ ‹ ‹ , or ente[...]

29 Call Pickup (for Meridian SL-100) Usin g Call Pi ckup, you can answer a ringin g teleph one fro m any te lephone in your Pickup Group or another Picku p Group. T o an swer a ring ing call in your own Call Pickup Group: and 1. L if t the handset and p ress a DN Key . ∫ 2637 ƒ or 2. Press Call Pickup , or enter your Call Pickup feature access c[...]

30 Timed Recall Reminder Timed Reminder Rec all rings you r telephone a fter a pe riod of time to remind you of a transferred c all that has not ye t been answ ered. T o use the Timed Reminde r Recall: † 1. Press Tr a n s f e r . The call is placed on hold and y ou hear d ial tone. 2. Dial the number to which you want to transfer the call. † 3.[...]

31 During a call This chapter desc ribes features tha t you can us e during you r call. Call T ransfer Call T ransfer allows you to transfer a call to another number . T o tr ansfer a call wh ile on a c all: † 1. Press Tr a n s f e r . The call is placed on hold and y ou hear d ial tone. 2. Dial the number to which you want to transfer the call. [...]

32 † 3. Press Tr a n s f e r again or replace th e handset before the extension answers. This starts th e recall timer Note: If the perso n to whom the c all is transferr ed answers, the re call timer stops. If th e transf erred call is not answer ed, yo ur t elephon e rings : 1. Lift the handset or press a DN Key . Y ou are c onnected to the ori[...]

33 Call Park Call Park allow s a call to be held temporar ily , th en to be retrieved from any other DN . Y o u can park an incoming cal l and then page the called par ty , without t ying up a l ine. Y our of fice m ay have a Syste m Park DN where most call s are automatical ly parked . If configured networkwide, Call Park can be used a cross netwo[...]

34 T o retrieve a pa rked call: 1. Lift the handset or press a DN Key . ¢ 2. Press Park , or enter the SPRE code followed by ‡¤ ‡¤ ‡¤ ‡¤ , or enter the Call Park FFC . 3. Dial the DN where th e call is park ed. If you park a call and it isn’t answered within a specified p eriod of time, it rings back to your telephone or to the atten[...]

35 ∫ 2637 3. Press the DN Key beside the flashing LCD indica tor º . Information about the cal l is displayed in the Displ ay Module. Displaying the second caller's name does not interfere with the current call in progress. Y ou can also press the D isplay Key follow ed by the For ward Key or an Auto Dial Key to view the number stored on th[...]

36 T o ta lk pri vatel y to the pa r ty on the Loudspeaker: Use the handset on the Loudspeaker (if provided). While the Loudspe aker is active, any other call is maintain ed on the hand set. More than one c all can be put on ho ld, bu t only one call at a time ca n be placed on the Loudspeake r . T o use On Hol d On Lo udspea ker on the Sp eech M o[...]

37 Malicious Call Trace Malicious Call T race provides a way for you to trace nuisance calls within your system. While you are on a c all: ≠ Press T race . If you do not h ave a trace button : † or ø 1. Press T r ansfer or Conference . 2. Dia l the T race FFC, or SPRE code followed by ° ° ° ° ‹ ‹ ‹ ‹ . ∫ 2637 3. Press the DN Key [...]

38 While you are away from your desk Thi s chapter de scribes f eature s that y ou may wi sh to use when yo u are away from your desk. Call For ward Call For ward allows you to transf er all your cal ls so that they ring at another DN . Y ou cannot for ward calls while your telephone is ringing. T o for ward all your ca lls: ∑ 1. Press For ward .[...]

39 Call For ward - Inte r nal Call For w ard—Inter nal allows on ly call s originating at inte rnal DNs to ring at another DN . Calls originating outside you r Meridian 1 system will stil l ring at your telephone. Y ou cannot for war d calls while your telephon e is ringing. T o fo r war d your i nternal call s: ∫ Int Forward 1. Press Internal [...]

40 Remot e Cal l Fo rward Remote Ca ll For ward allows y ou (from any telephone other than your own) to for ward your calls to any tel ephone. T o activ ate Remote Call F or ward: 1. Lift the handset or p ress a DN Key . 2. If you are cal ling from a teleph one outside the system, first Dial the Direct Inward Syste m Acce ss (DISA) nu mber and wait[...]

41 3. Enter the Remot e Call For ward Deactivate FFC . 4. Dial your Electronic Lock password. (See “Electronic L ock” on pag e 42.) 5. Dial your DN . £ 6. Press the Pound S ign Key . T o ve rify Remo te Call For w ard: 1. Lift the handset or p ress a DN Key . 2. If you ar e calling from a telephone outside the system, first Dial the Direct Inw[...]

42 Call For ward Destination Deactiva tion Call For w ard Destination Deactivation allow s you to deactiva te the Call F or ward All Calls fea ture on a te lephone w hich has been fo rwarded to your te lephone. T o lock your te lephone: 1. Lift the handset or p ress a DN Key . 2. Dial the Call For ward Destination Deactivation FFC . 3. Dial the DN [...]

43 T o unlock your telep hone: 1. Lift the handset or p ress a DN Key . 2. Dial the Unlock FFC . 3. Dial your electronic lock password. 4. If you a r e using someone else’ s telephone, Dial your DN . 5. Replace the handset or press Release . T o ch ange yo ur elect ronic l ock passwo rd: 1. Lift the handset or p ress a DN Key . 2. Dial the Electr[...]

44 Intercom Y ou can use the Inte rcom feature to cal l a member of your intercom group. T o make an Interc om call : 1. Lift the handset or p ress a DN Key . Ω 2. Press Intercom . 3. Dial the one- or two-digit code for the intercom group member you wish to call. T o answe r an interc om call when you are on a line other th an your interc om grou[...]

45 T o talk with more than one person This chapter d escribes featu r es which allow you to talk with mo re than one person at the same time. Conference Y ou can set up a conferenc e call for up to three (or six) people, including yourself. Contact your tele phone system administrat or to find out the maximum number of persons you can join in a con[...]

46 Selectable Conf eree Display and Disconn ect Y ou can view th e list of active conferees by using the Confe r ee Sele ctab le Display key and disconnect a ny par ty tha t has been added to the confe rence c all. This feature is not available on the MSL- 1 00. T o vi ew ac tive co nferee s: ∫ Conf Display 1. While on a confer ence call , press [...]

47 Group Call Group C all auto mati cally c alls me mbers of a predefi ned gro up, on e at a tim e, until they have all answer ed. Ask your system administrator for details on creating a conf erence call group . T o call group members: 1. Lift the handset or p ress a DN Key . ≈ 2. Press Grou p Call or enter the Group Call FFC . The group members [...]

48 If you ar e on a con ference call or a group call when another group call come s in, you are not notified of the second call. T o en d a Group Ca ll: Replace the handset or press Release . When the pe rson who made the group call disconnects, all the members of the group are disconnected from the call. However , the other membe rs can disconne c[...]

49 W orking without interr uption This chapter describes features that allow you to avoid receiving calls. Call For wa rd Call For ward allows you to transfer al l your calls so that th ey rin g at a nother DN . Y ou cannot for ward calls while your telephone is ringing. T o for ward all your calls: ∑ 1. Press For ward . The LCD indicator º flas[...]

50 Make Bus y Make B usy allows you to make yo ur telephone a ppear busy to all calle rs. T o make your te lephon e appear busy: ¡ Press Make Busy . T o receive calls again: ¡ Press Make Busy aga in. Working w ithout i nterrupti on: Make Busy[...]

51 Hospitality features These hospitality features are intended primarily for hotel operations use. Automatic W ake-Up on Y our Own T elephone Although norma lly used as a hotel fe ature, Autom atic W ake-up may be useful to business users who require a timed reminder call feature. From y our telephone you may program the Meridian 1 system to autom[...]

52 2. Dial the Wa k e - U p Ve r i f y F F C . 3. Dial the wake-up time in a 24 h our format (hh mm). If it is correct, you hear a confir matio n tone. Note: In 24-hou r format, 7:30 A M is entered as 0730; 9:45 PM is 2145. 4. Replace the handset or press Release . Message Registration If your teleph one is equ ipped with a display , you c an read [...]

53 2. Dial the room DN numbe r . • 3. Press Star . ™ Press Messag e Registration . Maid I dentification Maid ID makes it easier to keep track of which maids clean which rooms. The maid enters the information from the te lephone in each room. T o en ter clea ning stat us: 1. Lift the handset or p ress a DN Key . 2. Dial the Maid ID FFC . 3. Dial[...]

54 7. Replace the handset or press Release . Room Stat us Room Status lets you read th e status of a room using the Displa y Module. T o read the status of a room: ª 1. Press Status . 2. Dial the DN for the room. The DN is displayed followed b y a two-digit code. The first digit in dicates the occupancy status : The next digit in dicates the clean[...]

55 T o ch ange the status of a room: ª 1. Press Status . 2. Dial the DN for the room. The DN is displayed followed b y a two-digit code. The first digit in dicates the occupancy status : The next digit in dicates the cleaning status of the room: 3. Dial the status code you want to assign to the room. A three-digit code appears. The first digit ind[...]

56 Automatic W a ke-Up for a Guest (Option 11C Compact) From your telep hone you ma y program the Meridian 1 Option 11C Com pact telephone system to automa tically place a call to your guest at a predeter mined time. When the gu est answers th e call , they will hear r ecorded musi c for up to thir ty seconds fol lowed by a prerecorded a nnouncem e[...]

57 4. Lo ok at th e di splay to ve rif y the wake-u p time programm ed. ® 5. Press the Re lease key . Note: In 24-hour for mat, 7:30 AM is entered as 0730; 9:45 PM is 2145. Controlled Class Of Ser vice (Option 11C Co mpact) With the Controlled Class Of Se r vice (COS) feature, you may program the Meridian 1 Op tion 11C Compact telephone sys tem to[...]

58 Options Optional items are available for use with your M eridian Digital T eleph one. Please contact your S ystem Admini strator for fur the r details. Key E xpansi on Module The Key Expansion Module provides 22 additional featu re keys for the M2616. Y ou can add up to two Key Ex pansion modules, for a total of 62 feature keys. Exte r nal Ale r[...]

59 Y our T elephone’ s Controls V olume bar Use ® to control the volume of th e handset, the speaker , and the ringer . Raise the volume by pressin g the right side of the bar . Lower it by pressing the left side. Microphone A microphone is integr ated into the M2616 a nd M2008HF te lephones, allowing you to have a telephone conversation without[...]

60 T erms you should know Attendant — the attendan t is a telephon e operator in your organi zation. Dire ctor y Numb er (D N) — a DN is any exten sion on a tele phone. Flexible Feat u re Code s (FFCs) - your system may use F F Cs to access some of your telephone’ s features. For your convenience, the FFCs for your system can be printed on a [...]

61 Special Prefix Code (SPRE) Flexible Feature Code s (FFCs) Spec ial Pref ix Code (SPRE) Radio Pagin g T race Radio Pagin g Access Group Call Radio Pagin g Answer Call Pick U p Call Park DN Pick Up Maid ID Group Pick Up W ak e-Up R equest Remote Ca ll For ward Activate W ak e-Up V erify Remote Ca ll For ward V erify W ak e-Up Ca ncel Remote Ca ll [...]

62 Index Index A Attendant 60 Attendant Recall 34 Auto Dial 16 Auto Dial T ransfe r 34 Automatic A nswerback 30 Automatic W ake-up for a Guest 56 Automatic W a ke-Up on Y our Own T e lephone 51 B Buzz 21 C Call Charge 35 Call For ward 38, 49 Call For ward, Inter nal 39 Call Join 48 Call Page 19 Call Park 33 Call Pickup 30 Call timer E nable 8 Call [...]

63 Inde x Controls, telephone 6, 59 D Dial T o ne interrupted 60 special 60 Direct Inward System Acc ess 40, 41 Dire ctor y Number 60 Display 16, 21, 35, 38, 39, 49 Display Diagnosti cs 9 DN 60 E Enhanc ed Ove rride 20 External Aler ter Inter face 58 F Featur e keys 59 Features, te lephone 10 Flexible F eature Codes (FFCs) 61 Forced Camp -on 22 G G[...]

64 Index Hold 11, 27 Hot Line 24 I Idle S creen Format 8 Intercom 44 Intern al Call For ward 39 Interrupted dial tone 60 K Key Click 9 Key Expa nsion Module 58 L Langua ge Selection 9 Las t Number Redia l 14 LCD indica tor 59 M Main extension key 59 Make Bu sy 50 Making C alls 10 Malicious Call T race 35 Meridian 1 60 Meridian Commu nications Adapt[...]

65 Inde x O On Hold on Loudspeaker 35 On-hook dial ing 13 Options 58 Override 20 Override, E nhanced 20 P Paging tone 60 Predial Re call 7, 13 Pri mar y Dir ector y Nu mber (DN) key 60 Privacy Re lease 48 Private L ine 60 R Radio Pag ing 24 Release 14 Remote Call For ward 40 Ringback/ ring tone 60 RLS 59 Rls 14 Room Status 54 S Shared Director y Nu[...]

66 Index Stor ed Num ber 21 Switchhook 60 System Speed Call 19 T Te r m s 60 Timed Recall Reminder 30 V Vo i c e C a l l 26 V olume adjustment 7 Vo l u m e b a r 59[...]

38 While you are aw ay from your desk: Call For ward[...]

Title to and ownership of Meridian SL-1 softw are shall at all times remain with Northern T elecom. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shal l be subject to the parties entering into softwar e agreements as specified by Northern T elecom. Information contained in this document is subject to change. [...]