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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Panda Antivirus Pro 2010, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Panda Antivirus Pro 2010 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Panda Antivirus Pro 2010. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Panda Antivirus Pro 2010 should contain:
- informations concerning technical data of Panda Antivirus Pro 2010
- name of the manufacturer and a year of construction of the Panda Antivirus Pro 2010 item
- rules of operation, control and maintenance of the Panda Antivirus Pro 2010 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Panda Antivirus Pro 2010 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Panda Antivirus Pro 2010, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Panda service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Panda Antivirus Pro 2010.
Why one should read the manuals?
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After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
Quick Start Guide Important! Please read the Product activation section of this guide carefully. The information it contains is essential to keep your computer protected. Antivirus Pro 2010[...]
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Use of this product is subject to acceptance of the Panda Security End User License Agreement enclosed. Panda Security TM . TruPrevent is registered in the US Patent and Trademark ofce. Windows Vista and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries. All other product n[...]
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1 UNINST ALLING OTHER PROGRAMS Important! If you have an antivirus installed, make sure that it is completely uninstalled before starting to install Panda Antivirus Pro 2010. Just follow these steps: 1. Click the Windows Start button and select Control Panel . 2. Double-click Add or Remove programs ( Pr ograms > Programs and featur es if you use[...]
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2 UNINSTALLING OTHER PROGRAMS[...]
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3 Follow the steps below to ensure correct installation of the product. Once you have followed the steps in this guide, your computer will be completely protected against viruses and other threats. 1. Starting installation : Insert the CD in your computer’ s CD or DVD drive. If you downloaded Panda Antivirus Pro 2010 from the Internet, run the ?[...]
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4 5. Now you will see the License Agreement screen. Click Y es to accept the terms of the agreement. If you click No , the installation process will not continue. 6. Once you accept the license agreement, the following screen is displayed: Keep the T ypical installation option selected to install the most usual components of Panda Antivirus Pro 201[...]
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5 Click OK . Panda Antivirus Pro 2010 copies the les needed to install the rewall and the different types of protection against malicious software. 8. When the les have been copied to the computer, a collaboration agreement with Panda Security is displayed. If you want, you can allow anonymous sending of information about threats that Pand[...]
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6 INSTALLATION[...]
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7 It is essential to activate the product in order to benet from the following services: 1. Daily automatic updates, as long as the product services have not expired. 2. Technical support and SOS Virus, the service that provides a rapid response to attacks from unknown viruses. Follow the steps below to activate Panda Antivirus Pro 2010: 1. Make[...]
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8 PRODUCT ACTIVATION The wizard will ask you for the data needed to complete the activation. The data required may vary from one case to another. In most cases however, the following data is required: 1. Y our email address : Make sure you enter your email address correctly, otherwise you will not receive important information. 2. Activation code :[...]
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9 Now it is time to carry out a self-diagnosis (an analysis of the program status), which will tell you the status of your computer’ s protection. To do this: 1. Right-click on the Panda Antivirus Pro 2010 icon in the T askbar (next to the Windows clock). 2. In the menu that appears, click (with the main/left button) Start self-diagnosis . A pop-[...]
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10 SELF-DIAGNOSIS AND SCANNING When the update is complete, you can perform a self-diagnosis to check that the protection level is correct. Now it is time to carry out an in-depth scan of your computer. To do this: 1. Double-click the Panda Antivirus Pro 2010 icon in the T askbar (next to the Windows clock). The main program window will open. 2. Cl[...]
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11 Panda Antivirus Pro 2010 is a complete security tool offering integrated protection for your computer with a range of complementary functions. If you double-click the Panda Antivirus Pro 2010 icon in the taskbar (next to the Windows clock), you will see the main program screen. Here you can see the status of each of the different protection func[...]
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12 Help You can nd the Help option in the top-right corner of the product’ s main screen. Clicking it, and then Panda AV Pro 2010 Help , will take you to an extensive and detailed help about all aspects of the program. Global sites Access local Panda Security websites with information for each country at www .pandasecurity .com/homeusers/media[...]
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13 What is the activation code? When you buy Panda Antivirus Pro 2010, you receive a code which lets you activate the product so that you can keep it up-to-date and protect your computer against the threats that appear every day. Where can I nd the activation code? This will depend on whether you have a CD or if you have bought the product direc[...]
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14 How can I reinstall the pr ogram if I’ve formatted my hard disk or changed my computer? If you have formatted your computer, changed to a new one or need to reinstall Panda Antivirus Pro 2010 for any other reason, you can use the installation CD or download the latest version from our website. - Download the latest version: http://www .pandase[...]
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15 FAQ – FREQUENTLY ASKED QUESTIONS Can I install Panda Antivirus Pro 2010 if I alr eady have another antivirus installed? If you have another IT security solution installed, either from Panda Security or any other company, it will be necessary to completely uninstall it before installing Panda Antivirus Pro 2010. This is due to the fact that the[...]
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16 Visit the Online Support Center where you will nd up-to-the-minute information about the product: http://www .pandasecurity .com/homeusers/support . If you have not found the answer to your question on the website, our technicians are on hand to help you. Send an email to antivirusrewall.techsupport.usa@pandasecurity .com , and we will rep[...]
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© Panda Security 2009 0809-AP10GR-US-02[...]