Patton electronic 2960 manual

Model 2960/2996 Remote Access Ser ver (RAS) User Manual Sales Office: +1 (301) 97 5-1000 Techni cal Su ppor t: +1 (301) 97 5-1007 E-mail: suppor t@patton.com WWW: www .patton.com Part Number: 07MD2960-GS, Rev . H Revised : February 28, 2012[...]

Patton Electronics Company , Inc. 7622 Ric kenbacker Drive Gait hersburg, MD 20879 USA tel: +1 (301) 97 5-1000 fax: +1 (301) 869 -9293 support: +1 (301) 975-10 07 url: www.patton.com e-mail: support@patto n.com Copyr igh t Copyrig ht © 2012, Patto n Electro nics Com pany. Al l rights reserved. Notice The info rmation i n this doc ument is subject [...]

3 Contents Compliance Information ............. ........... ............ ........... ........... ................. ............ ........... ........... ................. .........6 Radio and TV Interference ....... ................ ............ ........... ........... ............ ................. ........... ........... ........... ..............[...]

4 Model 2960/2996 RAS User Manua l Conte nts Connecting the Et hernet ports ...... ........... ........... ............ ................. ........... ........... ........... ................. ............ .23 Connecting t he 10/100 Base-T Ethernet po rt to an Ethernet switch or hub ...... ........... ............ ................. . 23 Connecting t[...]

5 Model 2960/2996 RAS User Manua l Conte nts Installi ng the replacement RAS ................ ........... ........... ............ ................. ........... ........... ........... ............ . 58 Verifying t he hardware i nstallat ion ................ ............ ........... ........... ............ ................ ............ ...........[...]

6 Compliance Information Radio and T V Interf erence The Model 2900 Serie s gener ates and use s radio f reque nc y energy, and if not installe d and used properly—that is, in s trict ac cordan ce with the man ufact urer's in stru ctions—may cause int erfer ence to radio and televi sion reception. The Model 2900 Series h as been tested and[...]

7 Model 2960/2996 RAS User Ma nual Complia nce Inf ormatio n work until the pr oblem has bee n correc ted or unt il you are certain th at the Mode l 2900 Ser ies is not malfunc - tioning . In accordanc e with FCC rul es and regul ation C FR 47 68.218(b) (6), you mus t notify t he telephone compa ny pr ior to discon nectio n. Th e follow ing inf orm[...]

8 About this guide This guid e desc ribes i nstalling and config uring a Patton E lectroni cs Model 2 960/2996 Re mote Acce ss Serv er (RAS). By the time you are finishe d with this guide, your RAS will be receiving calls and transferring data. The instr uctions i n this guide are bas ed on the follow ing ass umptions: • The RAS will connect to a[...]

9 Model 2960/2996 RAS User Ma nual About this guide Precau tions Notes and ca ution s, wh ich hav e the fol lowin g mean ings, are used throughout this guide to help you become aware of potential RAS problems: Note Calls attention to impo rtant information. T ypographic al conventions used in this document This section de scribes th e typographical[...]

10 Model 2960/2996 RAS User Ma nual About this guide Mouse conventi ons The following c onventions are used when describing mouse actions : Are you ready? All system messages and pro mpts appear in the Courier font as the system would display them. % dir *.* Bold Courie r font indic ates where the operator must type a response or command Table 2. M[...]

11 Chapter 1 Introduction Chapter cont ents Model 2960 /2996 Rem ote Access Ser ver overvi ew .......... ........... ................. ............ ........... ........... ................. .......12 Hardware overview ................... ........... ........... ................. ........... ............ ........... ................. ........... ...[...]

Model 2960/2996 Remote Acc ess Server overview 12 Model 2960/2996 RAS User Ma nual 1 • Introdu cti on Model 2960/2996 R emote Access Ser ver over view The Mode l 2960/2996 i s a central s ite remo te access se rver wi th integrate d modems whic h terminate d ial-up analog and di gital use rs. The Model 2960 RAS c ombines 16 , 24, 30, 48, 60 o r 7[...]

Hardware overview 13 Model 2960/2996 RAS User Ma nual 1 • Introdu cti on Hardware overview The Mode l 2960/2996 RAS i s a full y integrat ed remo te acce ss server for centra l site conc entratio n of analog and digital modem ca lls. The RAS (see figure 2 ) comprises a 1U-high 17 -inch wi de chassis that contains a motherbo ard and tw o dual-redu[...]

Hardware overview 14 Model 2960/2996 RAS User Ma nual 1 • Introdu cti on Signaling Robbed-bi t, R1, R2, Q.921 /Q.931 Modems Up to 48/60 (Mode l 2960) o r 96/120 (Mode l 2996) V.92, V.90, K56Flex, V.34+, ISDN B-ch annel digit al calls (addit ional p orts/f unctiona lity ca n be adde d by in stal ling optional PMC expansion modules), or 64 kbps and[...]

Hardware overview 15 Model 2960/2996 RAS User Ma nual 1 • Introdu cti on Physic al dime nsions Weight: 8.94 lbs (2 0.12 kg ) Refer to figur e 3 for height, width, and depth d imensions. Figure 3. Model 2960/ 2996 RAS chassis physical dimensions Security • Internal database of over 111 s tatic use rs • RADIUS Client supporting dual Authorizati[...]

Hardware overview 16 Model 2960/2996 RAS User Ma nual 1 • Introdu cti on • SNMP versio n 1 conf ig ur at io n ma nag eme nt • Support for MIB- II (RFC-1213) , DS1 MIB (RFC-140 6), RIPv2 MIB (RFC 1389) , Ethernet MIB (RFC- 1643), Frame Relay DTE MIB (RFC-1 315) and Patto n’s ente rprise MIB (1768) • System logging to c onfiguratio n port, [...]

Ap prov als 17 Model 2960/2996 RAS User Ma nual 1 • Introdu cti on • SYSTEM: Gre en if the RAS is operating normally. • ETHERNE T: Green if link status is nominal for the Etherne t port. • CALLS ACT: Gre en to in dicate call acti vity on t he Model 29 60/2996. • WAN STATUS: Green indicates normal status at each of the fou r T1/E1/ PRI li [...]

Software overview 18 Model 2960/2996 RAS User Ma nual 1 • Introdu cti on Software over view The Pat ton Mode l 2960/2996 s uppor ts all c ommon remote ac cess servic es as well as i ntegrated routing and forward ing (see table 3 ). Authentication and netw ork management offer c ontrol and detailed moni toring from any web browse r. From t he PSTN[...]

19 Chapter 2 Hardware installation Chapter cont ents Introd ucti on ....................... ........... ................. ........... ............ ........... ........... ................. ........... ...... ........... .............20 Unpacking the Model 2960/29 96 RAS .......... ........... ................. ............ ........... ........... .[...]

Introduction 20 Model 2960/2996 RAS User Ma nual 2 • Hardware installation Intr oduction This chapt er cont ains the f ollowing proced ures fo r instal ling t he Model 296 0/2996 RAS: • “Unpacking the Model 296 0/2996 RAS” —lists the contents o f the RAS shipping container • “RA S chas sis insta llatio n” —describes installing the[...]

Cable installation 21 Model 2960/2996 RAS User Ma nual 2 • Hardware installation Cable i nstallation This section describes instal ling the power, ground, and network interface cables. Attaching the cable retainer clip To secure the pow er cord, it is necessary to attach the me tal retainer clips (if app licable to you r model). Squeez e the clip[...]

Cable installation 22 Model 2960/2996 RAS User Ma nual 2 • Hardware installation 2. Rotate the po wer ca ble re tainer cl ip s o it secures the po wer c able plu g in t he IEC- 320 connec tor as show n in figure 7 . Figure 7. Power cable retainer c lip 3. Repeat steps 1 and 2 to i nstall the remaining power cable. Gro unding the Model 2960/2996 D[...]

Cable installation 23 Model 2960/2996 RAS User Ma nual 2 • Hardware installation Connecting the Et hernet ports The RAS has a single 10/100 Et hernet in ter face for connection t o your LAN (see figur e 8 ). The Ether net port will autosense the corre ct speed of the local LAN and automatically negotiate half- or full-duplex operation. This secti[...]

Cable installation 24 Model 2960/2996 RAS User Ma nual 2 • Hardware installation Connecting the 10/100Base -T Ethernet po rt to an Ethernet- capable workstatio n The 10/100Base-T Ethernet port can connect to a single Ethernet-capable workstation by means of a cross- over cab le. Refe r to figur e 10 to assemble a cr oss-conne ct cable t hat wil l[...]

Completing the hardware installation 25 Model 2960/2996 RAS User Ma nual 2 • Hardware installation 1. Refer to figur e 12 for the T1/E1/PRI RJ-48C pinout diagram. Figure 12. T1/E1/PRI RJ-48C pinout diagram 2. Attach the networ k cable from th e telephone network d emarc to the Primary T1/E1/PRI port ( RJ-48C) on the RAS. Note For 75-ohm tw in-coa[...]

26 Chapter 3 Configuring the RAS for operation Chapter cont ents Introd ucti on ....................... ........... ................. ........... ............ ........... ........... ................. ........... ...... ........... .............27 Con figurat ion prere quisite s ...................... ............ ................. ........... ....[...]

Introduction 27 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Intr oduction This chapt er cont ains the f ollowing proced ures fo r conf iguring t he Model 296 0/2996 Remot e Access Se rver for o peratio n: • “Co nfigura tion prere quisites” —lists the it ems you need to have o n hand before conf iguring the R[...]

Preparing the RAS fo r configuration 28 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n –8 b i t s –N o P a r i t y – 1 Stop bit –N o f l o w c o n t r o l 3. Set up HyperTe rminal™ as follows: – Open a HyperTerm inal s ession. – Enter a name for this connection. –C l i c k o n t h e Connect using: pop-u[...]

Preparing the RAS fo r configuration 29 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Figure 14. C OM properties Figure 15. Terminal keys configuration – Configure the S ettings for Fun ction, arrow and ctrl keys act as to Term inal keys as shown in figure 15 . 4. Press <RETURN> to display the login window , w[...]

Preparing the RAS fo r configuration 30 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Figure 16. Login window 5. Type superuser as the default username and password, then press <RETURN>. Th e Top Level Ma n - agemen t window displays (see fi gure 17 ). Figure 17. VT-100 Top Level Manag ement window 6. Selec t op[...]

Configuring the RAS with a Web browser 31 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Note The default gateway has not b een configured at this time. You can access the web pages with a PC located o n the same network as the RAS or you mu st configur e the default gateway usi ng HyperTer mi - nal. Select k IP then 2[...]

Configuring the RAS with a Web browser 32 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Home page overview The HOME window is di vided i nto t wo panes : the Configuration Menu pane and the configuration/informa - tion pane (s ee figur e 19 ). The Configuration Menu contains the links to the variou s RAS subsystems, w[...]

Configuring the RAS with a Web browser 33 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n From the Home page, the following actions can be performed: • Record Current Configuration —c licking on this button ( figu re 20 ) causes the cu rrent confi guration to be stored in FLASH memory. Any ch anges made to the RAS c[...]

Configuring the RAS with a Web browser 34 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Configuring si mple authenticatio n The following s ections describe tw o methods for configuring simple authenti cation to test the setup. No Validation A No V alid ation authentication setti ng means that the us er will be able t[...]

Configuring the RAS with a Web browser 35 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Figure 22. Authentication Configuration window 2. Clic k on Modify . The Authentic ation Configu ration window appears (see figure 22 ). 3. Change Va l i d a t i o n to noV alidatio n(0) . 4. Clic k on th e Submit Query button. A S[...]

Configuring the RAS with a Web browser 36 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n 3. Add the desire d userna me and passwor d. 4. Clic k on th e Submit Query button. 5. Clic k on Modify . The Authentic ation Configu ration window appears (see figure 22 on p age 35 ). 6. Change Va l i d a t i o n to S taticUsers([...]

Configuring the RAS with a Web browser 37 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n 2. Clic k on Modify . The Modify Dial-In window appears (see figure 25 ). Figure 25. Modify Dial-In window, Log in section 3. The IP address pool contains the IP addresses that are assigned dynamicall y to the dial-in connections. [...]

Configuring the RAS with a Web browser 38 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Fig ure 26 . M odify Di al-In win dow, Doma in N ame Serve r se ctio n 6. Enter in the IP Address of the p rimary and seco ndary domain nam e servers (DN S). The DNS enab les users to fi nd locations on the Intern et. 7. Clic k on [...]

Configuring the RAS with a Web browser 39 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Configurin g line settings and signaling for E1 1. Select T1/E1 Link on the Configuration Menu . The T1/E 1 Link Activity window ap pears (see figur e 28 ). Figure 28. T1/ E1 Link Activity window 2. Link: 1 corresponds to Line 1 on[...]

Configuring the RAS with a Web browser 40 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Configuring the line settings 1. Clic k on th e Line Type pop-up m enu (see figure 29 on page 39 ) and choose from t he follo wing opti ons: – For an E1/PRI line your option s will be either dsx1E1(4) or dsx1E1-CRC(5) – For an [...]

Configuring the RAS with a Web browser 41 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Figure 31. WA N Circuit Configuration window, signaling Settings section Setting the line signaling for an E1/PR I (ISDN) line Do the following: 1. Scroll down the WAN Circuit Config uration window, until the Signalin g Settings se[...]

Configuring the RAS with a Web browser 42 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Figure 32. MFR Version 2 Modify window 5. Clic k on th e Country pop-up menu. If your country is no t available, s elect ituStandard(1). 6. Clic k on Submit . 7. Scroll down to the Interregister signaling section. 8. Type the Calle[...]

Configuring the RAS with a Web browser 43 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Note The inf ormat ion ent ered in to the Interr egister Signal ing sec tion mu st match the info rmation the telco pro vided. If the informati on entered is not the same, the RAS may not ans wer calls. In some installations, the p[...]

Configuring the RAS with a Web browser 44 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n – dsx1D4 AT&T D4 format DS1 – For ISDN PRI service, set the line type to dsx 1ESF 2. Clic k on th e Line Coding pop-up menu (see figu re 29 on page 39 ). The most common o ptions are: dsx1B8ZS and dsx1AMI. For ISDN PRI serv[...]

Saving y our configura tion 45 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n – For T1 lin es wi th ESF /B8ZS thi s shoul d b e set to li nkYe llow Form atDL(2 ). 7. Clic k on Submit Query . Channe l assignment This se ction d escribes config uring t he RAS so it wil l know which channels are active. Do the following[...]

Saving y our configura tion 46 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n 4. To impo rt or export a c onfigur ation, cl ick on Import/Export under the Configuration Menu to disp lay the Import/Export main window (s ee figur e 34 ). Figure 34. Import/Export main window 5. To export the f lash configuration, click on[...]

Completing the installation 47 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n To save the displayed data as a text file, select the Save optio n on your brows er (see figur e 36 ). Fo r ex ampl e, under Netscape, select File > Save As . A dialog box will display enabling you to save the conten ts of the export param[...]

Completing the installation 48 Model 2960/2996 RAS User Ma nual 3 • Con figurin g the RAS for o peratio n Note If the R AS do es no t respon d as des cribe d, the m ost lik ely ca use is th at the RAS default set tings are not compatible with the T1 /E1 line. If this i s the cas e, use th e RS-232 CONFIG po rt to co rrect t he RAS s et - tings. Y[...]

49 Chapter 4 Operation and shutdown Chapter cont ents Introd ucti on ....................... ........... ................. ........... ............ ........... ........... ................. ........... ...... ........... .............50 Ac tivatin g the R AS ....... ............ ................ ............ ........... ........... ................[...]

Introduction 50 Model 2960/2996 RAS User Ma nual 4 • Operation and sh utdown Intr oduction This chapter d escribes how to start o r power-dow n the RAS. Activating the RAS Once the RAS has b een installed, no operato r action is requir ed under norm al conditions; the RAS is de signed for unatte nded operat ion. The RAS does not hav e a power sw [...]

51 Chapter 5 T r oubleshooting and maintenance Chapter cont ents Introd ucti on ....................... ........... ................. ........... ............ ........... ........... ................. ........... ...... ........... .............52 Fault ana lysis ........... ................. ........... ........... ........... ............ .......[...]

Introduction 52 Model 2960/2996 RAS User Ma nual 5 • Troubleshooting and maintenance Intr oduction This chapter describes troub leshooting and fault analysis that can be perf ormed by th e operator. If you req uire more help, re fer to Chapter 6, “Cont acting Patto n for assi stance” . Refer to table 4 for a list o f common symp - toms and su[...]

Fault analysis 53 Model 2960/2996 RAS User Ma nual 5 • Troubleshooting and maintenance Fau lt an alysis The foll owing proc edures outline steps you should fol low when trou bleshooting a RAS malfun ction. 1. If possible, talk to the per son who filed the tro uble complaint and determi ne the operational symptoms. Record the symp toms on the appr[...]

Fault analysis 54 Model 2960/2996 RAS User Ma nual 5 • Troubleshooting and maintenance ETHE RNET Front panel Green Off • A valid link has not been det ected. • Verify that the cable is plug ged into the hub, switch, or workstation and the RAS. • Verify that the hub, switch, or workstati on is powered on. Replace the cable. If the problem st[...]

Period ic mainte nanc e 55 Model 2960/2996 RAS User Ma nual 5 • Troubleshooting and maintenance Periodic main tenance Other than using a lint-free clo th to clean dust off the RAS chassis, the RAS requir es no periodic maintenanc e. Calibrati on The RAS require s no calibr ation. Maint enanc e This sec tion de scrib es replac ing the RAS . Replac[...]

Maintenance 56 Model 2960/2996 RAS User Ma nual 5 • Troubleshooting and maintenance Note The paramete rs that will be expo rted are the po wer-up settings as they are stored in flash memory and may not be the curr ent operating parameters. To ens ure that you export the most c urrent parameters, go to HOME , then click on the Record Current Confi[...]

Maintenance 57 Model 2960/2996 RAS User Ma nual 5 • Troubleshooting and maintenance 4. To save the displayed data as a text file, select the Save optio n on your brows er (see figur e 39 ). Fo r exa m - ple, under Netscape, select File > Save As . A dialog box will display enabling you to save the contents of the export p arameters to a text f[...]

Maintenance 58 Model 2960/2996 RAS User Ma nual 5 • Troubleshooting and maintenance Installi ng the replacem ent RAS 1. If you are instal ling the replacement RAS in a 19-inch rack , go to step 2 . Otherwise, place the RAS at the desired location, then go to ste p 5. 2. Install the rack mounting ears onto the RAS using the mounting h ardware prov[...]

Maintenance 59 Model 2960/2996 RAS User Ma nual 5 • Troubleshooting and maintenance 3. Set up HyperTe rminal™ as follows: – Open a HyperTerm inal s ession. – Enter a name for this connection. –C l i c k o n t h e Connect using: pop-up menu and choo se the Direc t to Com X option (w here X is the nu mber of the COM p ort onto which you con[...]

Maintenance 60 Model 2960/2996 RAS User Ma nual 5 • Troubleshooting and maintenance – Configure the S ettings for Fun ction, arrow and ctrl keys act as to Term inal keys as shown in figure 42 . Figure 42. Terminal keys configuration 4. Press <RETU RN> to di splay the login window (see figu re 43 ). Figure 43. Login window[...]

Maintenance 61 Model 2960/2996 RAS User Ma nual 5 • Troubleshooting and maintenance 5. Type superuser as the default username and password, then press <RETURN>. Th e Top Level Ma n - agemen t window displays (see fi gure 44 ). Figure 44. VT-100 Top Level Manag ement window 6. Selec t optio n g Ethe rnet. 7. Select a Pri maryIp Addr ess to s[...]

Maintenance 62 Model 2960/2996 RAS User Ma nual 5 • Troubleshooting and maintenance Note Do not selec t Record Current Configuration aft er imp orting conf igu - ration paramete rs. Completing the installation This sectio n verifies t hat the RAS is fully ope rational. 1. Tempor arily disconne ct the male ends of both p ower cords from the pow er[...]

63 Chapter 6 Contacting Patton for assistance Chapter cont ents Introd ucti on ....................... ........... ................. ........... ............ ........... ........... ................. ........... ...... ........... .............64 Contact inf ormati on ................. ........... ........... ........... ............ ..............[...]

Introduction 64 Model 2960/2996 RAS User Ma nual 6 • Contac ting Patton for assistance Intr oduction This chapte r contains t he foll owing info rmation: • “Contact information” —des cribes how to c ontact PATTON tec hnical support fo r assistance. • “Warranty Service and Returned Merch andis e Authorizations (RMAs)” —contains inf[...]

Warranty Service and Returned Merch andise Authorizations (RMAs) 65 Model 2960/2996 RAS User Ma nual 6 • Contac ting Patton for assistance Return for cr edit policy • Less than 30 days: No Charge. Your credit will be issu ed up on rec eip t and i nspe cti on of the e qui pment . • 30 to 60 days: We will add a 20 % restocking c harge (creditin[...]