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Pelco GW5000 manual

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Table of contents for the manual

  • Page 1

    INSTALLATION C2694M (7/08) Endura ® GW5000 Gateway[...]

  • Page 2

    [...]

  • Page 3

    C2694M (7/08 ) 3 Contents Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Video Quality Caution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    4 C2694M (7/08) Appendix A: Re placing the Operating Sys tem Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Appendix B: Up dating Soft ware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 5

    C2694M (7/08 ) 5 List of Illustrations 1 Sample GW5000 Ga teway Applica tion Scen ario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2 Major Package Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 6

    6 C2694M (7/08) List of T ables A Incoming Port Configuratio n on the Pr ivate LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 B Outgoing Port Configuratio n on the Pu blic WAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 7

    C2694M (7/08 ) 7 Regulatory Notices This device co mplies with Pa rt 15 of the FCC Rules. Operat ion is subject to the following two conditions: (1) this device may n ot c ause harmful interference, and (2 ) this device must accept any interference received, including interfe rence that may cause undesired operat ion. RADIO AND T ELEVISION INTERFER[...]

  • Page 8

    8 C2694M (7/08) Description The GW5000 gateway de livers video from th e Endura networ k to users communi cating through a public network with limite d bandwidt h, such as a Local Area Network (LAN) , Wide Area Network (W AN), or the Inte rnet. Endura technology pr ovides high quality digit al images by u sing high resolution, high frame rate vide [...]

  • Page 9

    C2694M (7/08 ) 9 Before Y ou Begin Endura is a network system that re quires a contin uous amount of bandwidth to transmit tr ue, live video. Therefore, always inclu de y our network administrator when plan ning and installing Endura components. Y ou will also need the following items: • Pelco-approve d Endura certi fication • Access to a n End[...]

  • Page 10

    10 C2694M (7/08) PACKAGE CONTENTS The following diagrams sho w the conten ts of the th ree boxes. Whe n installi ng the GW5000, r efer to t hese diagra ms. Figure 2. Major Package Components Figure 3. Accessory Pack SHIPPING BOX ACCESSORY PACK SAFETY INSTRUCTIONS INSTALLATION MANUAL NET5000 RACK MOUNT KIT FRONT BEZEL KEY 2 EA. SECURITY TOOL 1 EA. R[...]

  • Page 11

    C2694M (7/08 ) 11 Figure 4. Rack Mount Kit S HOWN A C TUAL S IZE RA C K MOUNT KIT REAR MOUNT RAIL 2 EA. FRONT MOUNT RAIL 2 EA. C HA SS I S MOUNTIN G BRA C KET S 2 EA. PHILLIP S FLA T HEAD SC REW , 6-32 X 0.25-IN C H 6 EA. PHILLIP S TRU SS HEAD SC REW , 8-32 X 0.375-IN C H 6 EA. PHILLIP S FLA T HEAD SC REW , 10-32 X 0.5-IN C H 4 EA. PHILLIP S P AN H[...]

  • Page 12

    12 C2694M (7/08) Equipment Placement and Rack Mounting The GW5000 ca n be placed on a flat surface, su ch as a desk top, or mo unted in an e quipment r ack. PRODUCT SERIAL NUMBER LABEL PLACEMENT Product ser ial number labe ls help iden tify your sys tem and its fac tory configur ation in th e event that your GW5000 or its compo nents r equire servi[...]

  • Page 13

    C2694M (7/08 ) 13 RACK MOUNTING The GW5000 mou nts into an industry-s tandard 19 -inch (48 cm) e quipment ra ck. The GW50 00 occupies o ne rack unit (1.75 inches or 4 .5 cm) of vertical ra ck space. The hardware ne cessary to mo unt the G W5000 into a rack is suppl ied with the unit. The rack mu st meet the f ollowing requ irements: • 19-inch (48[...]

  • Page 14

    14 C2694M (7/08) 3. Attach one front- mount rail to one re ar -mount rail. Make sure the ra ils are mounted back to back, as shown in Figure 8. Use th re e 8-32 x 0.375-inch Phillips truss head screws for ea ch rail set. Leave the scr ews loose until step 8. Figure 8. Assembling a Support Rail 4. Repeat st ep 3 for the other ra il set. 5. If you ar[...]

  • Page 15

    C2694M (7/08 ) 15 6. Attach one support rail ass embly to the equipmen t rack in the desired location (refer to Figure 10): NOTE: The suppor t rail assembl ies are iden tical and may be used on either t he right o r left side of the rack. a. Position the ear of the front-mount rail agai nst the front of the equipment rack. Align th e top and bottom[...]

  • Page 16

    16 C2694M (7/08) 9. Place the unit onto the mount rails by slidin g the chassis brackets onto the rails. The u n it should slide in and out of th e r ack easily . Figure 11. Mounting the GW5000 into the Rack 10. After the unit is in place, tighten the two thumbscrews to secure the unit to the rack. Figure 12. T ightening the Thumbscrews WAR N I NG [...]

  • Page 17

    C2694M (7/08 ) 17 Connections Familiarize yourself with the GW5000 rear pane l before connecting any equipment to the unit. Figure 13. Rear Panel Layout CONNECTING POWER The GW5000 us es an autoran ging power s upply that aut omatically adapts to v oltages betwee n 100 VAC and 240 V AC ( 50/60 Hz). Connect one of the supplie d US, European , or UK [...]

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    18 C2694M (7/08) Operation The GW5000 gat eway manages all connections with NET5301-TC tr ansc oders. When the gateway receives a request from a W eb client t o send a video stream, t he gateway dete rmines whether the video needs to be routed thro ugh a transc oder to cover t the video into a for mat th at can be used by the W eb client. After the[...]

  • Page 19

    C2694M (7/08 ) 19 u Unit Status Unit status is indicated by one of the following th ree colors: • Green: The unit is functioning normally. • Amber: The unit is in configur ation mode. • Red: The unit is in an error condition (refer to Appendix F: T ro ubleshootin g on page 40). If the unit status indicato r is flashing, the unit is in one of [...]

  • Page 20

    20 C2694M (7/08) Network Configuration Endura distributed, network-base d products ar e available only to certifi ed dealers or integrators. Contact your local sales re p resentative f or details on c ertificatio n applicatio ns and requ irements. Addi tional info rmation on End ura produ cts and cert ifications may b e fou nd on the En dura partne[...]

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    C2694M (7/08 ) 21 CONFIGURING THE W AN FIREWALL Each video stream that the ga teway transmits to the Web client us es a uniq ue destination port that is assign ed sequentially . Th e W AN firewall must be capable o f passing each video stream that arrives from the g a teway . Each port on the W AN firewall must be open so that video streams can pas[...]

  • Page 22

    22 C2694M (7/08) RESOLVING ROUTER SOURCE AD DRESS AND PORT T RANSLATION Both the LAN and W A N firewall s can perfor m network add ress and po rt transla tions on dat a transmissio ns as they le ave the fir ewa ll. The network address translation (NA T) address and port are the requir ed destination for data tra n smissions that enter a firewa ll f[...]

  • Page 23

    C2694M (7/08 ) 23 Configuring the Endura Gateway The Endura gateway requires sepa rate configuratio n apart from the En dura system. Only user s who have been assi gned the role Adm inistrator can perform conf iguration tasks. LOGGING ON TO THE W EB CL IENT FOR THE FIRST T IME The Web clie nt can be opened in either the 32-bit or 64-bit version of [...]

  • Page 24

    24 C2694M (7/08) ENTERING THE PRIVATE NETWORK INTERFACE HOST INFORMATION 1. From the Se tup page, se lect Privat e Network In terface. 2. Enter or select the a ppropriate information for your LAN site: •H o s t N a m e • DHCP (enable or d i sable DHCP for the syste m) • IP Addres s • Subnet Mask • Gateway • DNS Server IP 3. If you have [...]

  • Page 25

    C2694M (7/08 ) 25 ADDING DEVICE NETWORK ADDRESSES The Endura gateway is designe d to recognize all available devices that are connected to the Endura system. If you notice a came ra is not available, you ca n add its network address. 1. From the Private N e twork Interface page, click the T est button below the Existi ng Networking ta ble (refer to[...]

  • Page 26

    26 C2694M (7/08) CONFIGURING THE NETWO RK DIRECTORY INTERFACE 1. From the Se tup page, se lect Network Di rectory Interface (r efer to Figure 22 ). 2. Enter the appropriate information. Contact your system ad ministrator for the fo llowing i nformation:. • IP Address: The IP address o f the network directory (for example, 192.16 8.100.3). • Dis[...]

  • Page 27

    C2694M (7/08 ) 27 ESTABLISHING EVEN T ARCHIVE SETTINGS Use the Event Archive page to config ure the settings for archiving event s. Figure 23. Event Archive Page 1. From the Se tup page, se lect Event Archive. 2. Select one Archive Method, eithe r Max No. of Records or T ime Interval. • Max. No. of Records: The Gateway system will retain a spec i[...]

  • Page 28

    28 C2694M (7/08) MAINTAINING THE GATEWAY Use the Gatewa y Maintenance page to restart th e daemon, reboot the system, or restore the default database. The following tasks can al so be per formed from the Gatewa y Maintenan ce page: • T est connections for th e e-mail server and network director y . Refer to T esting Connections on page 30. • Se[...]

  • Page 29

    C2694M (7/08 ) 29 REBOOTING THE GATEWAY Rebooting a gateway shut s down and re starts the sy stem. Consider rebooting the gateway if you have re started th e gateway da emon (refer to Restarting the Ga teway Daemon on page 28) but still cannot vi ew video stream or lists. 1. Click the Reboot button. Y ou will not receive a confi rmation message. Th[...]

  • Page 30

    30 C2694M (7/08) SENDING BROADCAST MESSAGES Use the Broadcast Me ssage page to create a messag e to be sent to users by e-mail an d instant message (IM). Before a broa dcast message ca n be sent, p erform the fo llowing functio ns: • Configure the IM serv er and e-mai l server . Refer to Configuring the E -Mail Server on page 29. • Enter the e-[...]

  • Page 31

    C2694M (7/08 ) 31 T ESTING NETWORK DIRECTORY CONNECTION 1. Click the T est LDAP button to test the network directory connection. A message appears confirming the success or failure of t he test . Figure 30. LDAP T est Results Messages 2. Click OK to return to the Gateway M aintenance page. 3. If the test failed, check the ne twork directory setup. [...]

  • Page 32

    32 C2694M (7/08) Configuring Users on the W eb Client The Web client prov ides a single default user role for administrat ors. All additi onal roles must be create d from the WS500 0 adv anced system software. Refer to Choosing a Role on pa ge 33 for in structions on assigning ro les to a use r . NOTE: Only users who have been assig ned the Adminis[...]

  • Page 33

    C2694M (7/08 ) 33 EDITING USER ATTRIBUTES AND ROLES SETTING USER ATTRIBUTES After crea ting the user name and pa ssword (refer to Creati ng a User on page 32), the Attributes section of th e page lists the most commonly used attributes. Set t he values for these at tributes for th is new user (or modify va lues for existing users). Figure 32. Attri[...]

  • Page 34

    34 C2694M (7/08) ADDING GATEWAYS If more than o ne gateway is co nnected to the Endura sy stem, you can specify thos e which each u ser can acces s from the Web clien t. Once set, these gateways are listed in the Gateway List on the V ideo page when the user logs on. Figure 34. Gateway Section of New User Page 1. From the l ist of gateways availabl[...]

  • Page 35

    C2694M (7/08 ) 35 Appendix A: Replacing the Operating System Drive The GW5000 us es a compac t flash driv e for the uni t operatin g system. In ad dition to g reater reliab ility , th is drive can be easi ly replaced if a failure occurs. NOTES: • Y ou must shut down the unit to repla ce the operating system drive. • The unit uses a hex button s[...]

  • Page 36

    36 C2694M (7/08) Appendix B: Updating Software Endura administrators can update software quickly and easily on remote devices directly from the WS5000 advanced system softwar e or the Endura utilities. For instructions on using the Endura utilities, refer to the Endura Utilitie s Installation/Operation manual ( C1 672M). Follow these instructions t[...]

  • Page 37

    C2694M (7/08 ) 37 Appendix C: Configuring Internet Explorer Y ou must install the ActiveX Control on Internet Explorer if you intend to view video on the gateway W eb client. This installat io n is required only on the initial use of the W eb Client. 1. Open the browser . 2. Select T ools from the me nu bar . 3. Select Internet Options. 4. In the I[...]

  • Page 38

    38 C2694M (7/08) Appendix D: W orking with Multiple Gateways Y ou can set up mul tiple gateways if your network incl udes Active Di rectory. The Active Directory is used to provide a global au thenti cation of th e user and to contro l the assignment of gateways to the user . T o perform these fun ctions, a new attribute called ‘pelco-gat ewayUR [...]

  • Page 39

    C2694M (7/08 ) 39 Appendix E: Bandwidth Selection The following table pro vides informa tion about ba ndwidth usag e for viewi ng video from co mputers with different In ternet con nect ion types. Use this table to determine if you have sufficient avai lable bandwidth to view full-stream video from your computer . If your com puter provides limited[...]

  • Page 40

    40 C2694M (7/08) Appendix F: T roubleshooting If the following in structions fail to solve your problem, conta ct Pelco Product Suppor t at 1-800-289-9100 or 1-55 9-292-1981 for assistance. Access the prop erties dialog boxes for the GW5000. Then no te the following information before contacti ng Pelco: • Unit serial number: Located on the la bel[...]

  • Page 41

    C2694M (7/08 ) 41 Specifications MODEL NUMBER GW5000 Interface between En dura system and a public network with limited bandwidt h VIDEO/AUDIO Video Standards NTSC/P AL/EIA /CCIR composit e Vide o Compression MPEG-4 Video Streams 2, simultaneous pe r input Vide o Resolutions NTSC PA L 4CIF 704 x 480 704 x 576 2CIF 704 x 240 704 x 288 CIF 352 x 240 [...]

  • Page 42

    42 C2694M (7/08) PHYSICAL Construction Steel cabinet Finish Bezel Gray metallic with black end caps Chassis Black matte finish Dimensions 16.7" D x 17.0" W x 1.7" H (42.4 x 43.2 x 4.3 cm) Unit Weight 13.35 lb (6.1 kg) Mounting Desktop (fe et) Rack, 1 RU per unit (Rack ears and screws provided ) WE B CLIENT SYSTEM REQUIREMENTS ST ANDA[...]

  • Page 43

    PRODUCT W ARRANTY AND RETURN INFORMA TION WARRANTY Pelco will repair or replace, without c harge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment. Exceptions to this warranty are as noted below: • Five years on fiber optic products and TW3000 Series unshielded twisted pair (UTP) tran[...]

  • Page 44

    Australia | Finland | France | Germany | Italy | Macau | The Netherlands | Russia | Singapore South Africa | Spain | Sweden | United Arab Emirates | United Kingdom | United States W orldwid e Headquarters 3500 Pelco W ay Clovis, California 93612 USA USA & Canada T el: (800) 289-9100 Fax: (800) 289-9150 International T el: +1 (559) 292-1981 Fax:[...]