Pitney Bowes DM550 manual

Digital Mailing System DM500 TM and DM550 TM Operator Guide US English V ersion[...]

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SV60890 Rev . G i SV60890 Rev . G ©2005 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically , without the express, written permission of Pitney Bowes. We have made every reasonable ef fort to[...]

ii SV60890 Rev . G FCC Compliance This equipment has been tested and found to comply with the limits for a Class A digital device, pur- suant to part 15 of the FCC rules. These limits are designed to provide rea son able protection against interference when the equipment is op er at ed in a com mer cial en vi ron ment. This equipment gener- ates, u[...]

SV60890 Rev . G iii FCC Compliance of Modem This equipment complies with Part 68 of FCC rules. The label on the equipment cover shows the FCC registration number and the ringer equivalence number (REN) for the modem. If re quest ed, this information must be pro vid ed to the telephone com pa ny . This equip ment is designed to connect to a two-wire[...]

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SV60890 Rev . G i DM500™ and DM550™ Digital Mailing System Operating Guide Contents Pitney Bowes Contact Information List Chapter 1 - Read this First Chapter 2 - Meet the DM500™ and DM550™ Mailing System Chapter 3 - Mail in a Minute Chapter 4 - Running Mail Chapter 5 - Mailing System Setup Chapter 6 - Adding Postage Chapter 7 - Accounting S[...]

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i Pitney Bowes Contact Information List Pitney Bowes Web Sites ▪ For frequently asked questions, go to: http://www .pb.com ▪ T o place requests for service or training, go to: http://www .pb.com and click on My Account . ▪ T o order Pitney Bowes supplies and accesso- ries, go to: http://www .pb.com and click on Online Store . ▪ T o view and[...]

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SV60890 Rev . G 1-1 Read This First Contents What’s in This Guide ..................................... 1-2 Other Information Available .......................... 1-3 What Y ou Need to Know ............................. 1-4 Safety Requirements .................................... 1-5 Important Information About Powering Y our DM Series™ Digital[...]

1-2 SV60890 Rev . G 1 • Read This First Chapter 1 - Read this First contains important information about USPS requirements and equipment and telephone safety precautions. Chapter 2 - Meet the DM500™ and DM550™ Digital Mailing System gives an overview of the mailing system and the location of each control and machine feature. Please read this [...]

SV60890 Rev . G 1-3 DM500™ and DM550™ Digital Mailing System Operating Guide Other Information This section describes other sources of information available for the DM500™ and DM550™ Digital Mailing System. Publications Scale User Guide If you purchase an attached scale, read this guide if you have questions about its operation. On the Syst[...]

1-4 SV60890 Rev . G 1 • Read This First What Y ou Need to Know Since your postage meter (Postal Security Device) is licensed by the United States Postal Service (USPS), you must follow a few basic require- ments. USPS Requirements • Mail must have the correct date and postage amount in the meter stamp. • Metered mail must bear the ZIP Code lo[...]

SV60890 Rev . G 1-5 DM500™ and DM550™ Digital Mailing System Operating Guide Safety Requirements W ARNING! Follow normal safety precautions for all office equip- ment whenever using yout mailing system. • Read all instructions before you attempt to operate the machine. • Use the equipment only for its intended purpose. • Place the machine[...]

1-6 SV60890 Rev . G 1 • Read This First Safety Requirements continued If you use an AC adapter to power the meter when it is off the mailing ma- chine base: • Use only the AC adapter designed specifically for the IntelliLink® Con- trol Center on the back of the DM500™ and DM550™ Digital Mailing System. Third-party AC adapters may damage th[...]

SV60890 Rev . G 1-7 DM500™ and DM550™ Digital Mailing System Operating Guide • Do not connect your postage meter (Postal Security Device) to a digital phone line. The device’ s built-in modem is designed to work with an analog phone line only . (Y our fax machine is usually connected to an analog phone line.) If you do not know if your line[...]

1-8 SV60890 Rev . G 1 • Read This First Important Information About Powering Y our DM Series™ Digital Mailing System Off NO NO NO YES OFF ON Y our DM Series™ Digital Mailing System is designed to remain powered on at all times. This is necessary so that the printer station can perform the required maintenance it needs to maintain peak perform[...]

SV60890 Rev . G 2-1 Introducing the DM500™ and DM550™ Digital Mailing System .............................................. 2-2 Features and Benefits .................................. 2-2 Parts of the Mailing System .......................... 2-5 Mailing System Exterior .......................... 2-5 Connecting the IntelliLink® Control Center[...]

2-2 SV60890 Rev . G 2 • Meet the DM500™ and DM550™ Digital Mailing System The DM500™ and DM550 ™ System is an easy-to-use digital mailing sys- tem you can tailor to satisfy the unique re quire ments of your organization. This system: • Automatically feeds a stack of mail. • Moistens and seals the envelope flaps. • Imprints the corre[...]

SV60890 Rev . G 2-3 DM500™ and DM550™ Digital Mailing System Operating Guide Ability to Communicate with other Applications Y our mailing machine has a peripheral communications USB port that al- lows you to connect to a personal computer (PC). Y our system can com- municate with the following software applications or application types running [...]

2-4 SV60890 Rev . G 2 • Meet the DM500™ and DM550™ Digital Mailing System Accounting and Reports Standard Accounting and Reporting The standard accounting and reporting feature allows you to store postage costs for 25 accounts, or you can purchase options for storing 100 or 300 accounts. Y ou can run reports on single or multiple accounts and[...]

SV60890 Rev . G 2-5 DM500™ and DM550™ Digital Mailing System Operating Guide Parts of the Mailing System IntelliLink® Control Center - This contains the screen and keypad for com mu ni cat ing with the mailing machine and the built-in postage meter (Postal Security Device). Feed and Main Covers - Protect moving parts and prevent foreign object[...]

2-6 SV60890 Rev . G 2 • Meet the DM500™ and DM550™ Digital Mailing System The DM500™ and DM550™ System Right Side View of the DM500™ and DM550™ System Art Card Slot for Quick Reference Card Set Stacker IntelliLink ® Control Center Feed Cover Main Cover Thickness Adjustment Knob Integrated Platform Scale On/Off Switch Feed Deck T rans[...]

SV60890 Rev . G 2-7 DM500™ and DM550™ Digital Mailing System Operating Guide Mailing System Exterior continued Connectors on the Back of the Mailing System Base Dual External Device Ports - T wo USB ports are located on the back, lower right side of the machine. These provide communications with exter- nal USB devices such as a printer , an ext[...]

2-8 SV60890 Rev . G 2 • Meet the DM500™ and DM550™ Digital Mailing System Connectors on the Back of the IntelliLink ® Control Center Internal Analog Phone Line Connector - Depending on the version of your IntelliLink ® Control Center , you may have an internal analog mo- dem. The Internal Analog Phone Line Connector label in the figure belo[...]

SV60890 Rev . G 2-9 DM500™ and DM550™ Digital Mailing System Operating Guide Connecting the IntelliLink ® Control Center to a Remote Phone Line This figure shows where you connect the AC adapter to the IntelliLink ® Control Center after it has been removed from the mailing machine and moved to a remote analog phone line. For both internal and[...]

2-10 SV60890 Rev . G 2 • Meet the DM500™ and DM550™ Digital Mailing System The Mailing System Interior T op Release Jam Lever/Lower Release Lever - Lift these to clear jams on the Feed deck. Pressure-Sensitive Postage T ape - Y our mailing system uses this pres- sure sensitive tape to print reports and meter stamps for packages or piec- es of[...]

SV60890 Rev . G 2-1 1 DM500™ and DM550™ Digital Mailing System Operating Guide Ink Cartridge - This contains the ink used to create the meter stamp. Printhead - This produces the meter stamp. Ink Cartridge Printhead The Mailing System Interior continued Interior of DM500™ and DM550™ System (Under the Main Cover)[...]

2-12 SV60890 Rev . G 2 • Meet the DM500™ and DM550™ Digital Mailing System 1. Five Screen Keys - The five keys directly to the left of the display screen allow you to select options displayed on the screen. 2. Lock Button - If no account is selected, this locks the IntelliLink ® Con- trol Center . 3. Normal Preset Key - Returns you to the mo[...]

SV60890 Rev . G 2-13 DM500™ and DM550™ Digital Mailing System Operating Guide 14. Enter Key - Press to enter the information you have selected for the mailing system. 15. Arrow Keys - Moves you to new menus, or scrolls menus and selects options. 16. Start Key - Begins processing mail with the options you have selected. 17. Ta p e K e y - Allows[...]

2-14 SV60890 Rev . G 2 • Meet the DM500™ and DM550™ Digital Mailing System The content of the main screen depends upon the current mode of the machine. Main screens are the only screens that contain a meter stamp replica area and a main status area. The main screen enters a sleep mode after a certain period of inactivity . Pressing any key wa[...]

SV60890 Rev . G 3-1 Mail In A Minute Contents Mail In A Minute ............................................. 3-2 Preparing Y our Mail ...................................... 3-2 Running the Mail ........................................... 3-3 Printing Postage T apes ................................. 3-4 3[...]

3-2 SV60890 Rev . G 3 • Mail in a Minute This chapter explains how to use the “Key In Postage” mode. It’s the quickest and easiest way to run a piece of mail or print a postage tape. Refer to the Mailing Material in the Specifications sections in Appendix C in this guide to make sure your mail is compatible with your mailing sys- tem. Use t[...]

SV60890 Rev . G 3-3 DM500™ and DM550™ Digital Mailing System Operating Guide 3. Adjust the side guide so it is close to, but not touching, the bottom edge of the envelope stack. Be sure and leave a slight clearance between the side guide and envelopes (about 1/16 inch clearance). Side Guide 4. Adjust the thickness adjustment knob to ad- just fo[...]

3-4 SV60890 Rev . G 3 • Mail in a Minute Printing Postage T apes Print postage tapes for: • Packages • Onion skin/airmail type envelopes • T yvek ® envelopes • Envelopes that are thicker than 5/8” • Any pieces of mail that are outside the limits specified for mailing ma- terials - see Specifications, Mailing Materials in Appendix C o[...]

SV60890 Rev . G 4-1 Running Mail Navigating Hints ........................................... 4-2 Applying Postage and Running Mail ........... 4-3 Determining the Correct Postage Mode ....... 4-4 Preparing Y our Mail ..................................... 4-6 Selecting the Postage Mode and Running Mail ......................................... 4-8 [...]

4-2 SV60890 Rev . G 4 • Running Mail Navigating Hints • The maximum number of options displayed is 5. T o view more options, press the down arrow key . • Y ou can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and then pressing the Enter key . • T o go b[...]

SV60890 Rev . G 4-3 DM500™ and DM550™ Digital Mailing System Operating Guide Applying Postage and Running Mail T o apply postage and run mail on the DM500™ and DM550™ System, fol- low the procedures listed here. Y ou must follow procedures 1 and 2 before you run mail through the sys- tem and apply postage. If you are using standard or enhan[...]

4-4 SV60890 Rev . G 4 • Running Mail Feeding Mail or Printing T ape? 1. If your mail requires no application of postage, see Chart C on the fol- lowing page to choose your mode. 2. If your mail requires postage, you must determine if you can print di- rectly on your mail. Y ou can feed mail if your pieces of mail are: • under 5/8 in. (15.9 mm) [...]

SV60890 Rev . G 4-5 DM500™ and DM550™ Digital Mailing System Operating Guide 1 Determining the Correct Postage Mode continued Chart B - Postage T ape Mode If: then use this mode: Y ou know the amount of postage needed for your piece of mail. Key In Postage Y ou do not know the weight of your piece of mail. Attached Scale Y ou have several piece[...]

4-6 SV60890 Rev . G 4 • Running Mail Preparing Y our Mail If you intend to run pieces of mail through your system, read About Run- ning Mail below . If you are going to print postage tapes, read About Print- ing Postage T apes on the following page. Then, proceed to instructions for selecting the mode and running the job. 2 3. Adjust the side gui[...]

SV60890 Rev . G 4-7 DM500™ and DM550™ Digital Mailing System Operating Guide 4. Adjust the thickness adjustment knob to adjust for envelope thickness. For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use the nor- mal mail set[...]

4-8 SV60890 Rev . G 4 • Running Mail Selecting the Postage Mode and Running the Mail Once you decide the appropriate mode for running your mail job, you select the mode on your mailing system. T o ac- cess the modes, press the Mode key on the IntelliLink® Control Center . The names of the modes as they ap- pear on the screen are shown in the men[...]

SV60890 Rev . G 4-9 DM500™ and DM550™ Digital Mailing System Operating Guide Mode Selection: Key in Postage Use this mode if you know what the correct amount of postage is for your mail and you intend to apply this postage to each piece. 1. Press the Mode key . 2. Select Key In Postage . 3. Key in the correct postage value using the numeric key[...]

4-10 SV60890 Rev . G 4 • Running Mail This option is available on your DM550™ Digital Mailing System if it has the optional integrated platform scale or an attached external scale. This option allows you to place all of the mail on the scale at once, then remove each piece, one at a time and run it through the system. The sys- tem calculates th[...]

SV60890 Rev . G 4-1 1 DM500™ and DM550™ Digital Mailing System Operating Guide Mode Selection: Manual Weight Entry T o perform manual weight entry: 1. Press the Mode key . 2. Select Manual Weight Entry . 3. T ype in the number of pounds and press Enter . If the weight of your mail is less than 1 lb, press the right arrow key to go to the ounces[...]

4-12 SV60890 Rev . G 4 • Running Mail This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. Use this option if you want the system to automatically weigh and print a tape as soon as[...]

SV60890 Rev . G 4-13 DM500™ and DM550™ Digital Mailing System Operating Guide Use this mode if you just want to seal the envelopes and do not want to apply postage. 1. Press the Mode key . 2. Select Seal Menu - No Printing and select the appropriate option. 3. Select the Reset Counter option if you want to clear the number of pieces of mail fed[...]

4-14 SV60890 Rev . G 4 • Running Mail Selecting or Deselecting an Account 4 The information here applies only if you are running the Standard Account- ing package included with your DM Series™ system. If you are using Budget Manager or Business Manager refer to the operator guides pro- vided with those applications. If your system uses Standard[...]

SV60890 Rev . G 4-15 DM500™ and DM550™ Digital Mailing System Operating Guide Selecting a Class, Carrier , or Special Service Each carrier has its own set of classes and each class has its own set of special services. When you select a class or carrier , only those options available for that selection display in the main screen. NOTE: When sele[...]

4-16 SV60890 Rev . G 4 • Running Mail If your class requires you to select another country: 1. A list of countries appears in the display . Y ou can scroll through the countries: • Using the up/down arrows • T yping in the first few letters of the country until you get a match • T yping in the numeric code for that country 2. Select the cou[...]

SV60890 Rev . G 4-17 DM500™ and DM550™ Digital Mailing System Operating Guide Selecting the Meter Stamp Options The Meter Stamp Options selection allows you to change the elements printed on your piece of mail or tape. Y ou access the Meter Stamp options by pressing the Menu key on the IntelliLink® Control Center and then selecting Meter Stamp[...]

4-18 SV60890 Rev . G 4 • Running Mail Y ou can have a variety of advertisements appear on your mail. For a list of the advertisements provided with your mailing system, refer to Chapter 1 1, Supplies and Options in this guide. T o add more advertisements, refer to Performing Updates or Adding Fea- tures in Chapter 9 in this guide. 1. Press the Me[...]

SV60890 Rev . G 4-19 DM500™ and DM550™ Digital Mailing System Operating Guide Y ou can have a variety of inscriptions appear on your piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter 1 1, Supplies and Options in this guide. T o add more inscriptions, refer to Performing Updates or Adding Features [...]

4-20 SV60890 Rev . G 4 • Running Mail This selection allows you to move the print position of the meter stamp away from the right edge of the envelope. 1. Press the Menu key . 2. Select Meter Stamp Options . 3. Select the Print Position option. 4. Use the left and right arrow keys to switch between the possible posi- tions (1 - 5 where 1 is the p[...]

SV60890 Rev . G 4-21 DM500™ and DM550™ Digital Mailing System Operating Guide Using Electronic Confirmation Services The United States Post Office (USPS) provides three types of confirmation services: • Delivery Confirmation - shows you when the postal carrier delivered the mail. • Signature Confirmation - shows you who signed for the mail.[...]

4-22 SV60890 Rev . G 4 • Running Mail Overview continued Tracking Information on the Internet • After 24 hours you can track your mail on the internet using your Pitney Bowes Postage By Phone® Meter Payment System account number and the barcode number . Go to the site: www .pb.com Click on My Account and go to the "T racking and Mailing T[...]

SV60890 Rev . G 4-23 DM500™ and DM550™ Digital Mailing System Operating Guide Using Confirmation Services Before Printing Postage USPS Confirmation Services are available when you are in the Attached Scale mode, or Manual Weight Entry mode. Refer to Select the Postage Mode section in this chapter for more information. The following procedure is[...]

4-24 SV60890 Rev . G 4 • Running Mail Adding Confirmation Services After Printing Postage If you have already applied postage to a piece of mail and you now want to add a confirmation service to it, follow the procedure here. This procedure is based on using a Priority class and the E-Del Con ser- vice. Y our procedure may vary slightly depending[...]

SV60890 Rev . G 4-25 DM500™ and DM550™ Digital Mailing System Operating Guide Editing, Deleting or Sending Confirmation Services Records This procedure tells you how to edit, delete or send confirmation services records once you have entered them into your system. Y our system can store up to 100 of your barcode records before sending them to P[...]

4-26 SV60890 Rev . G 4 • Running Mail Adding Postage or Changing the Date 8 If you do not have the correct postage or date on a piece of mail, you can add more postage or change the date directly on a piece of mail. If you prefer , you can print the corrections on at a tape instead and then apply it to the piece of mail. T o add more postage 1. I[...]

SV60890 Rev . G 4-27 DM500™ and DM550™ Digital Mailing System Operating Guide T o change the date 1. If you are printing the date correction on an envelope and if the en- velope is sealed, press the Seal key and select Sealer Off . If you are printing on a tape, go to step 3. 2. T urn the piece of mail around 180 degrees so that the meter stamp[...]

4-28 SV60890 Rev . G 4 • Running Mail 9 Clearing the Batch Count If you keep track of the number of pieces of mail you process for each job or mail run, you may want to clear the batch count at the end of a run or just before starting a new run. The batch count appears on the display in the lower right corner . T o clear the batch count: 1. Press[...]

SV60890 Rev . G 5-1 Mailing System Setup Navigating Hints ........................................... 5-2 Overview of Mailing System Setup ............... 5-3 Setting the Display Language ...................... 5-4 Adjusting Display Contrast and V olume Control ............................................. 5-4 Setting the Date and Time of Day .....[...]

5-2 SV60890 Rev . G 5 • Mailing System Setup Navigating Hints • The maximum number of options that display is 5. T o view more op- tions, press the down arrow key . • Y ou can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and pressing the Enter key . • [...]

SV60890 Rev . G 5-3 DM500™ and DM550™Digital Mailing System Operating Guide Overview of Mailing System Setup If for any reason you need to change the original setup on your system, refer to the appropriate procedure(s) in the following list: 1 Setting the Language Display . 2 Adjusting the Display Contrast and V olume Control. 3 Setting the Dat[...]

5-4 SV60890 Rev . G 5 • Mailing System Setup Y ou can adjust the contrast of your display and set the volume (1D00 only) of the speaker on your mailing system. T o adjust the contrast level of your display: 1. Press the Menu Key . 2. Press the down arrow key and then select Adjust Display Contrast . 3. Use the left or right arrow keys on the cont[...]

SV60890 Rev . G 5-5 DM500™ and DM550™Digital Mailing System Operating Guide 3 Setting the Date and T ime of Day If your mail is picked up at a certain time each day , you can set your sys- tem to advance the date at the mail pickup time. NOTE: The date on the meter stamp should correspond to the date when your mail goes to the post office. If y[...]

5-6 SV60890 Rev . G 5 • Mailing System Setup Setting Up a Supervisor Password 4 Y ou can limit access to the following operations by creating a supervisor password. • Adding Postage (Refill) • Clearing Batch Information (the number of pieces of mail your system processes) • Setting up Scale/Rates • Accounting Setup Whenever you perform an[...]

SV60890 Rev . G 5-7 DM500™ and DM550™Digital Mailing System Operating Guide 5 Setting Up a Lock Code Use the Lock Code option to enter a four- digit password to prevent unau- thorized use of your postage meter . 1. Press the Menu key . 2. Select Set Up , then select Basic Settings . 3. Select Lock Code and two options are displayed: a.) Lock Co[...]

5-8 SV60890 Rev . G 5 • Mailing System Setup Scale/Rates: Attached Scale This option appears only if you have an integrated scale or an attached external scale connected to your mailing system. Use this option to select how much time your system allows the scale to settle (Normal or Adjust for Motion). Select Adjust for motion if your mailing sys[...]

SV60890 Rev . G 5-9 DM500™ and DM550™Digital Mailing System Operating Guide Scale/Rates: AutoScale Y ou can set AutoScale to On or Of f. Select On to enable the AutoScale feature. Select Off to disable this feature. If you disable this feature and your system has an attached scale, you need to select the Attached Scale mode when running mail if[...]

5-10 SV60890 Rev . G 5 • Mailing System Setup Scale/Rates: ZIP/Zone Prompt This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. If the class and weight of your mail requires you to[...]

SV60890 Rev . G 5-1 1 DM500™ and DM550™Digital Mailing System Operating Guide Scale/Rates: Add ZIPs to Zone 0 This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. Use this option[...]

5-12 SV60890 Rev . G 5 • Mailing System Setup 7 Setting Up Postage By Phone® Meter Payment System This section describes how to set up Postage By Phone® Meter Payment System on your mailing system. It also includes advanced phone setup instructions for modifying individual phone connection parameters (user ID and password and server IP address)[...]

SV60890 Rev . G 5-13 DM500™ and DM550™Digital Mailing System Operating Guide Phone/Network Set Up: Dialing Prefix If you need to dial a number in order to reach an outside line, use this op- tion to enter that prefix number . 1. Press the Menu key on the control center . Select Set Up from the main screen, then select Phone/Network Set Up . 2. [...]

5-14 SV60890 Rev . G 5 • Mailing System Setup Phone/Network Set Up: My Phone # Use this option to enter your local phone number (the number to which you mailing system is connected). 1. Press the Menu key on the control center . Select Set Up from the main screen, then select Phone/Network Set Up . 2. Select My Phone # . 3. Use the numeric keypad[...]

SV60890 Rev . G 5-15 DM500™ and DM550™Digital Mailing System Operating Guide Phone/Network Set Up: Modem String The modem string is a series of numbers and letters that the modem transmits when it calls Pitney Bowes. This string is entered by your Pitney Bowes customer service representative. CAUTION: If you enter this screen, do not press the [...]

5-16 SV60890 Rev . G 5 • Mailing System Setup This option allows you to modify individual phone connection parameters. CAUTION: Changing these parameters may result in errors when trying to contact Pitney Bowes. Contact your Pitney Bowes rep- resentative or call the Help Desk if you are not sure. Refer to the Pitney Bowes Contact Information List[...]

SV60890 Rev . G 5-17 DM500™ and DM550™Digital Mailing System Operating Guide 8 Configuring High/Low Funds W arnings Setting the Low Funds Warning V alue Use this option to set a value at which the mailing system warns you that the funds remaining in the meter are getting low . 1. Press the Menu key on the control center , select Set Up from the[...]

5-18 SV60890 Rev . G 5 • Mailing System Setup Timeouts: System Sleep This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. Use this option to specify how long the system can remain [...]

SV60890 Rev . G 5-19 DM500™ and DM550™Digital Mailing System Operating Guide Timeouts: Feeding Timeout Use this option to specify how much time to allow before the feeder stops after the last envelope is processed. Y ou can set this timeout for 5 - 90 seconds, in 1 second increments. The default timeout is 5 seconds. This reduces the wear on yo[...]

5-20 SV60890 Rev . G 5 • Mailing System Setup This option allows you to specify how long the system will continue to feed mail placed on the feed deck without having to press the Start key . Y ou can set this timeout for 0 - 90 seconds, in 1 second increments. The default timeout is 20 seconds. 1. Press the Menu key and select Set Up . 2. Select [...]

SV60890 Rev . G 5-21 DM500™ and DM550™Digital Mailing System Operating Guide Defining Presets 9 11 Y ou can define up to 10 sets (0 -9) of preset mailing system values, with each set having different values for such items as the account name, post- age value, class, carrier , a special service, a mode such as Attached Scale or Differential weig[...]

5-22 SV60890 Rev . G 5 • Mailing System Setup How to Define Custom Preset V a lues 1. Enter the values for the mail job (for example, the weighing mode, the postage value, class and carrier etc.) that correspond to the values you want to be able to call up in the future by selecting a custom preset key . For example, you may want to define a set [...]

SV60890 Rev . G 5-23 DM500™ and DM550™Digital Mailing System Operating Guide 5. Select On to turn on this feature and store the date advance. Select Off if you want to turn of f the feature. Refer to the examples on the next page for more information on how storing the Advance Date in custom presets works. NOTE: If you create a custom preset wi[...]

5-24 SV60890 Rev . G 5 • Mailing System Setup How to Edit Custom Preset V alues T o edit an existing custom preset, you define its new values and then over- write the old values. 1. Enter the new values for the mail job that correspond to the custom preset you want to change or edit. 2. Press the Custom Presets key . 3. Press the right arrow key [...]

SV60890 Rev . G 5-25 DM500™ and DM550™Digital Mailing System Operating Guide T aking the Meter Out of Service 12 Call your Pitney Bowes representative if you need to return the postage meter (contained in the IntelliLink® Control Center) to Pitney Bowes. When instructed, follow the procedure here. 1. Press the Menu key and select Set Up . 2. S[...]

5-26 SV60890 Rev . G 5 • Mailing System Setup 14 Configuring the Optional Barcode Scanner If you have an optional barcode scanner attached to your DM500™and DM550™ Digital Mailing System, you can configure it to scan in account names or account codes if you are using the optional Bud- get Manager or Business Manager accounting systems. NOTE 1[...]

SV60890 Rev . G 5-27 DM500™ and DM550™Digital Mailing System Operating Guide If you are using an accounting system on your DM500™ or DM550™ Sys- tem you can set up the scanner so that it interprets the barcode as an ac- count name or account code. Y our selection of Account Name or Account Code depends on your accounting system. Y ou can th[...]

5-28 SV60890 Rev . G 5 • Mailing System Setup Adding Barcode Prefixes If your barcodes include a 1 or 2-digit prefix, or if you want to create bar- codes with a prefix, you can set up your system to recognize this prefix when you scan the barcode. This prefix identifies whether you are scan- ning in an account name or account code. Y ou may use t[...]

SV60890 Rev . G 5-29 DM500™ and DM550™Digital Mailing System Operating Guide Combining Barcodes If you need to combine multiple barcode scans into a single barcode, use this setup option. For example, the typical barcode scanner can only ac- cept a maximum of 30 characters. If you want to scan an account name that contains more than 30 characte[...]

5-30 SV60890 Rev . G 5 • Mailing System Setup Setting Auto-Enter Y ou can set up your system so that after it scans in a barcode value and displays it on the IntelliLink® Control Center screen, it requires you to press the Enter key to accept that value. Y ou can do this if you want to be sure that an operator verifies that the correct barcode h[...]

SV60890 Rev . G Adding Postage Postage By Phone® Meter Payment System .......................................... 6-2 Y our Postage Meter ...................................... 6-2 USPS Rekey Requirements ......................... 6-2 Managing Y our Postage Funds ..................... 6-3 Connecting Y our Postage Meter to an Analog Phone Line .....[...]

6-2 SV60890 Rev . G 6 • Adding Postage Y our Postage Meter The postage meter on your mailing system is a Postal Security Device (PSD) that incorporates the latest technology approved by the United States Postal Service to secure funds. This technology eliminates the need to perform physical inspections thereby making the system easier and more co[...]

SV60890 Rev . G 6-3 DM500™ and DM550™ Digital Mailing System Operating Guide Managing Y our Postage Funds Refer to the appropriate section listed here for checking funds and account balances and adding postage when using the Postage By Phone® Meter Payment System. 1 Connecting Y our Postage Meter to an Analog Phone Line . Re- fer to this secti[...]

6-4 SV60890 Rev . G 6 • Adding Postage Connecting Yo u r Postage Meter to an Analog Phone Line 1 Connecting Y our Postage Meter - Local Analog Phone Line Which connector do I use? Internal Analog Phone Line Connector - Depending on the version of your IntelliLink® Control Center , you may have an internal analog modem. The Internal Analog Phone [...]

SV60890 Rev . G 6-5 DM500™ and DM550™ Digital Mailing System Operating Guide Connecting Y our Mailing System - Remote Analog Phone Line If you need to connect to an analog phone line that is not located near your mailing system, you can remove the IntelliLink® Control Center and move it to a location near the analog phone line. At the remote l[...]

6-6 SV60890 Rev . G 6 • Adding Postage 6. Add or check your postage funds as described in Checking Y our Postage By Phone ® Meter Payment System Account Balance in this chapter . 7. Reinstall the IntelliLink® Control Center by sliding it into the docking station on top of the mailing system until you hear it click into place. 8. T urn the power[...]

SV60890 Rev . G 6-7 DM500™ and DM550™ Digital Mailing System Operating Guide 3 Checking Yo u r Postage By Phone ® Meter Payment System Account Balance Before adding postage to your meter , you should check the funds avail- able through the Postage By Phone® System. Remember , with your new mailing system it is no longer necessary to prepay fo[...]

6-8 SV60890 Rev . G 6 • Adding Postage Adding Postage T o add postage from your Postage By Phone® System account to your postage meter , follow these steps. 1. Press the Funds key . 2. Select Quick Refill , or Other Refill Amount . 3. If you have set up a supervisor password, you are prompted to enter the password now . Enter the password and pr[...]

SV60890 Rev . G 7-1 Standard Accounting Setup * Navigating Hints .......................................... 7-2 Overview of Accounting ................................ 7-3 Using the Account Setup Procedures ........... 7-4 Before Using the Setup Procedures ............. 7-4 Viewing Accounts or Subaccounts ............... 7-5 Creating Accounts and S[...]

7-2 SV60890 Rev . G 7 • Accounting Setup Navigating Hints • Y ou can access all of the accounting features by pressing the Accounts key on the IntelliLink® Control Center . The system displays the account names in the format shown here (Standard Accounting): • T o enter the account set up mode, press the right arrow key on the control center[...]

SV60890 Rev . G 7-3 DM500™ and DM550™ Digital Mailing System Operating Guide Overview of Accounting The information in this chapter describes how to set up the Standard Accounting package provided with your mailing system. If you purchased the enhanced accounting package, Budget Manager , or if your system is connected to an AccuT rac™ Mail A[...]

7-4 SV60890 Rev . G 7 • Accounting Setup Before Using the Setup Procedures 1. If your system has a supervisor password set up, you must enter that password before you can enter the account setup mode. NOTE: Passwords are case-sensitive. 2. If you have not set up any accounts yet, as soon as you press the Accounts key on the control center , the s[...]

SV60890 Rev . G 7-5 DM500™ and DM550™ Digital Mailing System Operating Guide 1. Press the Accounts key . 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Select View Accounts . 4. The names of your top level accounts appear . Select the account you want. 5. The system displays the total funds and total pieces for that [...]

7-6 SV60890 Rev . G 7 • Accounting Setup Creating Accounts and Subaccounts continued 2 T o create a new subaccount or subsubaccount: 1. Press the Accounts key . 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Select Create Account/Sub . 4. Select Add to an Existing Account . The system displays a list of all of the acco[...]

SV60890 Rev . G 7-7 DM500™ and DM550™ Digital Mailing System Operating Guide 3 Editing Accounts Y ou can change the name of an account, make the account inactive (or active), add a password or change an existing one, and clear (reset) all data from the account. 1. Press the Accounts key . 2. Press the right arrow key to enter the “Set Up Acco[...]

7-8 SV60890 Rev . G 7 • Accounting Setup 4 Setting an Account Period By default, your mailing system does not have an account period set. If you set an account period, when your system reaches the end of that pe- riod, you need to reset (clear) all of the data in the accounts before you can process mail again. T o set an account period: 1. Press [...]

SV60890 Rev . G 7-9 DM500™ and DM550™ Digital Mailing System Operating Guide 6 T urning Account Password Protection On or Off When you delete an account, you remove its data completely . That data is then unrecoverable. Make sure you do not need the account’s data before you delete the account. T o delete an account: 1. Press the Accounts key[...]

7-10 SV60890 Rev . G 7 • Accounting Setup 8 Resetting (Clearing) all Accounts When you reset or clear your accounts, you completely remove all of the data in all of your accounts. Once you clear the data, you cannot retrieve it. T o keep a record of your data, be sure and print a Multi-Account Sum- mary Report. Refer to Chapter 8, Reports for mor[...]

SV60890 Rev . G 7-1 1 DM500™ and DM550™ Digital Mailing System Operating Guide 10 T ransferring Funds T o transfer funds: 1. Press the Accounts key . 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Select T ransfer Funds . The system displays a list of your chargeable accounts. Y ou can transfer funds used and piece c[...]

7-12 SV60890 Rev . G 7 • Accounting Setup Setting the Station ID If you have multiple mailing systems, the Station ID provides you with a way of identifying each system. The Station ID appears on accounting re- ports. 1. Press the Accounts key . 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Scroll down and select Set [...]

SV60890 Rev . G 7-13 DM500™ and DM550™ Digital Mailing System Operating Guide T o select and accounting type, or to disable the accounting feature on your mailing system, follow the procedure here. 1. Press the Accounts key . 2. Press the right arrow key to enter the “Set up Account” screen. 3. Scroll down until you see the Accounting selec[...]

7-14 SV60890 Rev . G 7 • Accounting Setup Yo u r Accounting System Features Y ou can configure your mailing system to track and account for postage used by departments or individuals within your organization. Y our system stores the following information for each account. • Account name (alphanumeric) — 32 characters for top level accounts ?[...]

SV60890 Rev . G 7-15 DM500™ and DM550™ Digital Mailing System Operating Guide Account Structure and Hierarchy Y ou can structure your accounts in single or multiple levels. For example, you can divide a top level department (account) into two or more major sections or subaccounts. Y ou can further divide these subaccounts into two or more secti[...]

7-16 SV60890 Rev . G 7 • Accounting Setup Y ou can have all single top level accounts or you can mix both single and multi-layered accounts. The lowest level in the account structure is where charges are incurred. An account or subaccount, just like the subsubac- count is the chargeable account when it’s the last, or single, link in the structu[...]

SV60890 Rev . G SV60890 Rev . G 8-1 Reports Contents Introduction .................................................... 8-2 Printing a Report ........................................... 8-2 Single Account Report ................................. 8-3 Multi-Account Summary ............................... 8-4 Last 5 Refills Report .....................[...]

8-2 SV60890 Rev . G 8 • Reports Introduction Creating a report is quick and easy on your mailing system. With the capa- bility to print out reports on roll tape or envelopes using the internal mailing system printer , you can easily keep an accurate record of all your mailing activities. NOTE: The accounting reports described in this chapter are [...]

SV60890 Rev . G 8-3 DM500™ and DM550™ Digital Mailing System Operating Guide Single Account Report The Single Account Report gives the total pieces of mail and the postage for a selected account. After you select Single Account Report the last account used is displayed. T o view another account, press the screen key for Select Another Account .[...]

8-4 SV60890 Rev . G 8 • Reports The Multi-Account Summary supplies the total pieces and postage for all enabled accounts. This report can be printed on an envelope with the internal printer . Screen Display Multi-Account Summary Account Pieces Postage <Account Number> <Account Piece Count> <Postage V alue T otal> <Account Num[...]

SV60890 Rev . G 8-5 DM500™ and DM550™ Digital Mailing System Operating Guide Multi-Account Summary (External Printer V ersion) This version of the Multi-Account Summary can only be printed on an at- tached external printer . Account numbers are only assigned to the lowest level of the account hierarchy or transaction level. Account numbers will[...]

8-6 SV60890 Rev . G 8 • Reports The Last Five Refills Report lists the last five refills for any enabled ac- count and prints the information on a single envelope or strip of tape. The refills are displayed in chronological order . Screen Display Last 5 Refills Report Date T ime Amount <Date> <T ime> <Refill Amount> <Date>[...]

SV60890 Rev . G 8-7 DM500™ and DM550™ Digital Mailing System Operating Guide The Confirmation Services Report provides details for Confirmation Ser- vices pieces processed and uploaded via IntelliLink® Control Center . It prints the information on an envelope or strip of tape. When you select Confirmation Services from the "Select Report&[...]

8-8 SV60890 Rev . G 8 • Reports This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. The Permit Mail Report provides a piece count on up to three permits. Use the up/down arrow key[...]

SV60890 Rev . G 8-9 DM500™ and DM550™ Digital Mailing System Operating Guide The Funds Report gives a summary of the funds used and available in the meter , total pieces run, batch pieces and value. It prints on one envelope or tape. Screen Display Funds Report Funds Used: <Funds Used> Funds Available: <Funds Available> T otal Piece[...]

8-10 SV60890 Rev . G 8 • Reports System Setup Report The System Setup Report is an extensive report that gives you compre- hensive information about your total mailing system. Y ou can only the entire system set up. However , the entire report must be printed on an at- tached printer . It provides information on: • Serial Numbers: Meter , Intel[...]

SV60890 Rev . G 8-1 1 DM500™ and DM550™ Digital Mailing System Operating Guide Error Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. The Error Report lists the last t[...]

8-12 SV60890 Rev . G 8 • Reports Job Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. The Job Report summarizes a job that is processed in a mode that did not dispense f[...]

SV60890 Rev . G 8-13 DM500™ and DM550™ Digital Mailing System Operating Guide Data Capture Report (Non-US Use Only) The Data Capture Short Report provides information on the data that is transferred from the mailing system through Pitney Bowes Data Center to the Post Office. The Data Capture Report prints on an envelope or tape. Installed/Pendi[...]

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SV60890 Rev . G 9-1 Maintaining and Updating Items to Keep On Hand ................................ 9-2 Cleaning the Exterior .................................... 9-2 T ape Maintenance ....................................... 9-3 E-Z Seal ® Sealing Solution Maintenance ..... 9-5 Moistener Maintenance ............................... 9-6 Printer Main[...]

9-2 SV60890 Rev . G 9 • Maintaining and Updating Cleaning the Exterior T o clean the outside of your mailing system, wipe it off with a soft dry cloth. Do not use harsh chemical cleaners. If necessary , use only Windex ® or soapy water . Y ou may clean the display screen on the IntelliLink® Control Center with a mild glass cleaner and soft clot[...]

SV60890 Rev . G 9-3 DM500™and DM550™ Digital Mailing System Operating Guide Ta p e Maintenance T ape maintenance consists of installing a new tape roll. The DM500™ and DM550™ systems uses adhesive tape. A red stripe appears along its edge approximately 22 inches from the end to indicate a low tape condition. Replace the tape when the stripe[...]

9-4 SV60890 Rev . G 9 • Maintaining and Updating 2. Drop the new tape in so that it feeds from the bottom of the roll to the right. The protective backing on the tape should be facing down. Pull about 12 inches of tape from the end of the roll up to- ward the cover and then loop it down into the slot. CAUTION: Do not load a tape strip that has an[...]

SV60890 Rev . G 9-5 DM500™and DM550™ Digital Mailing System Operating Guide E-Z Seal ® Sealing Solution Maintenance 1. Open the feed cover and lift out the E-Z Seal® bottle. The bottle is located to the left of the tape roll. E-Z Seal ® Bottle Y our mailing system displays a message telling you when your E-Z Seal® Solution is running low . [...]

9-6 SV60890 Rev . G 9 • Maintaining and Updating 1. Lift the feed cover . 2. Push down on the moistener brush button. 3. Grasp the moistener brush as- sembly and pull it straight out towards you. 4. Clean the moistening brush by running the brush under warm water . 5. If you need to clean or replace the wick, go to Cleaning or Replacing the Wick [...]

SV60890 Rev . G 9-7 DM500™and DM550™ Digital Mailing System Operating Guide 6. Replace the existing clean moistener brush assem- bly , or install a new one by pushing the assembly back on its track until it snaps into position. 7. Check to make sure that the flap blade of the moist- ener brush assembly is un- der (and not over) the strip- per f[...]

9-8 SV60890 Rev . G 9 • Maintaining and Updating 4. Gently lift the moistener tank up and out. CAUTION: The tank may be full of E-Z Seal® liquid. Cleaning or Replacing the Wick 1. Open the feed cover and lift the E-Z Seal® bottle out of its holder . 2. Remove the Moistener Brush Assembly as described above in Clean- ing or Replacing the Moisten[...]

SV60890 Rev . G 9-9 DM500™and DM550™ Digital Mailing System Operating Guide 9. After cleaning the wick and tank, place the shield on the wick, making sure that there is no gap between the shield and the surface of the wick. 6. Drain the moistener tank over the front of the machine into a receptacle as shown here. 7. T o clean the moistener tank[...]

9-10 SV60890 Rev . G 9 • Maintaining and Updating Cleaning or Replacing the Wick continued 10. Place the shield and wick assembly in the moistener tank and push down on the shield to push the as- sembly into the tank. 1 1. Replace the moistener tank and gently slide it back into the machine, taking care not to crimp the supply tubing. Do not push[...]

SV60890 Rev . G 9-1 1 DM500™and DM550™ Digital Mailing System Operating Guide Cleaning or Replacing the Wick continued 13. Remove the moistener tank and hold it as high as you can above the machine as shown in the picture on the right. Hold it in this position for ap- proximately 20 seconds. a. Replace the moistener tank again and gently slide [...]

9-12 SV60890 Rev . G 9 • Maintaining and Updating 15. Replace the moistener brush assembly by pushing it back on its track until it snaps into position. Check to make sure that the flap blade of the moistener brush assembly is under (and not over) the stripper finger as shown here. 16. V erify that the moistener brush assembly is perfectly level [...]

SV60890 Rev . G 9-13 DM500™and DM550™ Digital Mailing System Operating Guide Printer Maintenance The printer components, consisting of the printer nozzle, ink cartridge and printhead, require minimum maintenance to ensure clean, clear meter im- prints on your mail. If the print quality deteriorates and you cannot improve it with the proce- dure[...]

9-14 SV60890 Rev . G 9 • Maintaining and Updating Cleaning the Printer Nozzle Y ou can clean the printer nozzle at any time by following these steps: 1. From the IntelliLink® Control Center , press the Menu key . 2. Select Maintenance . 3. Select Clean Printer Nozzle . The “Cleaning Print Nozzle” screen dis- plays until the cleaning operatio[...]

SV60890 Rev . G 9-15 DM500™and DM550™ Digital Mailing System Operating Guide Replacing the Ink Cartridge “Low Ink - Order Ink” appears on the IntelliLink® Control Center main screen when there is only enough ink for approximately 10 days of mailing. Y ou can choose to ignore this warning - refer to the Configuring Low Ink Warning section i[...]

9-16 SV60890 Rev . G 9 • Maintaining and Updating T o replace the ink cartridge: 1. Lift up the main cover and locate the ink cartridge lid. 2. Push the tab on the front of the cartridge lid. Lift the lid up and push toward the back of the machine. 3. Remove the old ink cartridge by lifting it straight up. Ink Cartridge Lid Ink Cartridge[...]

SV60890 Rev . G 9-17 DM500™and DM550™ Digital Mailing System Operating Guide Replacing the Ink Cartridge continued 4. Insert the new ink cartridge with the grooved side facing you. 5. Close the ink cartridge lid and push down until it locks into place. 6. Close the main cover . 7. Print a test pattern to verify that you have installed the ink c[...]

9-18 SV60890 Rev . G 9 • Maintaining and Updating Changing the Printhead Printhead T ab If you have cleaned the printer nozzle and changed the print cartridge and the meter stamp is still not satisfactory , replace the printhead. CAUTION: Do NOT attempt to clean the printhead. Instructions for replacing the printhead are included with each replac[...]

SV60890 Rev . G 9-19 DM500™and DM550™ Digital Mailing System Operating Guide 8. Grasp the printhead cover and pull up as shown here. 6. Push the printhead tab to the left as shown here. 7. While continuing to press the printhead tab to the left, pull the assembly forward as shown here. This exposes the printhead cover . Printhead cover Changing[...]

9-20 SV60890 Rev . G 9 • Maintaining and Updating 9. Locate the stand-off on top of the printhead shown here. Changing the Printhead continued Printhead Stand-off 10. Grasp the printhead stand- off and lift the printhead up and out. 1 1. Discard the old printhead. 12. Locate the new printhead. Remove the orange pack- ing tab from the new print- h[...]

SV60890 Rev . G 9-21 DM500™and DM550™ Digital Mailing System Operating Guide 14. Close the printhead cover and push the printhead tab back into place. 15. Close the main cover; the “Initializing Printhead” screen appears. 16. Once the initializing is complete, the “Print T est Pattern” screen ap- pears and prompts you to “Press T ape [...]

9-22 SV60890 Rev . G 9 • Maintaining and Updating Changing the Wiper Blade Assembly When you change the printhead, you must also replace the wiper blade assembly . Instructions for replacing the wiper blade assembly are included with each replacement and are repeated here for your convenience. 1. From the IntelliLink® Control Center , press the [...]

SV60890 Rev . G 9-23 DM500™and DM550™ Digital Mailing System Operating Guide This section describes how to: • T urn on new features. • Perform software updates and download new postal rates. • Add new advertisements and inscriptions. Turn on New Features If you purchase a particular feature before your system is delivered, your Pitney Bow[...]

9-24 SV60890 Rev . G 9 • Maintaining and Updating 6. Select the method of update from the options displayed on the screen. The options are: Art Card Feature Code Phone Download a. Art Card : If you select Art Card , the system prompts you to “Place Art Card in slot at side of control panel”. Insert the art card containing the update or add-on[...]

SV60890 Rev . G 10-1 T roubleshooting How to T roubleshoot your DM500™ and DM550™ Digital Mailing System ................................ 10-2 Envelope Sealing Problems ........................ 10-2 Envelope Feeding Problems ....................... 10-3 T ape Feeding Problems .............................. 10-6 Printing Problems ...............[...]

10-2 SV60890 Rev . G 10 • T roubleshooting How to T roubleshoot your DM Series™ Digital Mailing System This chapter contains a list of problems you may encounter while using your DM Series™ System. Review the problems and if you are unable to find a solution, call the Help Desk or you can schedule a request for service at our web site. Refer [...]

SV60890 Rev . G 10-3 DM500™ and DM550™ Digital Mailing System Operating Guide Envelope Feeding Problems Description Possible Causes Solution More than one envelope is feeding T oo many envelopes are on the feed deck; envelopes are not stacked properly on the feed deck. Remove some of the envelope and test with a smaller stack. Slant the envelop[...]

10-4 SV60890 Rev . G 10 • T roubleshooting Envelope Feeding Problems Description Possible Causes Solution Envelope(s) getting jammed Envelopes are too thick or thin for the feeder adjustment setting. Adjust the thickness adjustment knob to correspond to the envelope thickness. For thicker pieces of mail (3/8" to 5/8"), or mail containin[...]

SV60890 Rev . G 10-5 DM500™ and DM550™ Digital Mailing System Operating Guide Envelope Feeding Problems Description Possible Causes Solution Envelope(s) getting jammed (continued) T o clear a jam in the feed deck : (continued) 5. Depending oh how badly the envelope is damaged, you may need to replace it. 6. Make sure the feed deck is clear and [...]

10-6 SV60890 Rev . G 10 • T roubleshooting T ape Feeding Problems Description Possible Causes Solution T ape jamming in the feeder Adhesive is left on the leading edge of the new tap roll, or the leading edge of the tape is rolled or folded under the tape roller . 1. Lift the feed cover . 2. Select Unload T ape from the screen. 3. The system back[...]

SV60890 Rev . G 10-7 DM500™ and DM550™ Digital Mailing System Operating Guide Printing Problems Description Possible Causes Solution Meter imprint is out of alignment Envelope is skewing on the feed deck. Adjust the thickness adjustment knob to correspond to the envelope thickness. For thicker pieces of mail (3/8" to 5/8"), or mail co[...]

10-8 SV60890 Rev . G 10 • T roubleshooting Problems Adding Postage to Y our Postage Meter Description Possible Causes Solution Refill operation fails when IntelliLink® Con- trol Center is on or off the mailing system Phone line is not connected to an analog line or is loose. Reconnect the phone line to the back of the IntelliLink® Control Cente[...]

SV60890 Rev . G 10-9 DM500™ and DM550™ Digital Mailing System Operating Guide Weighing Problems Description Possible Causes Solution Weight on internal scale is erratic Possible interference. Remove everything from the scale and turn off the power . Rezero the scale. T o rezero the scale, press the Menu key , then select Zero Scale . Make sure [...]

10-10 SV60890 Rev . G 10 • T roubleshooting Weighing Problems Description Possible Causes Solution Weights on external scale are erratic or the scale does not return to zero. continued For MP Series External W eighing Platform scales: The scale top cover my not be seated properly on the scale Center the bubble 4. If you do not have a flathead scr[...]

SV60890 Rev . G 11 - 1 Ordering Supplies ........................................ 1 1-2 Consumables Y ou Can Order .................... 1 1-2 Moistener Kit .............................................. 1 1-3 Wiper Blade and Printhead Kits .................. 1 1-3 Accessories Y ou Can Order ....................... 1 1-4 USPS Supplies ..............[...]

11 - 2 SV60890 Rev . G 1 1 • Supplies and Options Ordering Supplies Ordering a Pitney Bowes Supply Catalog Y ou can order a Pitney Bowes Supply Line™ Catalog. Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line™ phone number . Consumables Y ou Can Order Ink Cartridges* Red Ink Cartrid[...]

SV60890 Rev . G 11 - 3 DM500™ and DM550™ Digital Mailing System Operating Guide Moistener Kit Wiper Blade and Printhead Kits Moistener Kit (includes complete stripper blade assembly with brush in holder , wick and protective grate) 771-0 DM Series™ Replacement Printhead (contains 1 printhead and 2 wiper blades per carton) 771-1 Replacement Wi[...]

11 - 4 SV60890 Rev . G 1 1 • Supplies and Options Accessories Y ou Can Order Advertisements and Inscriptions Advertisements and inscriptions contain messages you can include in the meter stamp. A number of standard advertisements and inscriptions are included with your mailing system. Y ou can order additional customized advertisements and inscri[...]

SV60890 Rev . G 11 - 5 DM500™ and DM550™ Digital Mailing System Operating Guide USPS Supplies Y ou can order free mailing supplies from the USPS for use with the DM500™ and DM550™ System by visiting the USPS Shipping Supplies Online web site. Ordering Permits for Y our Mailing System This feature may be offered as a standard or optional fea[...]

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SV60890 Rev . G A-1 Glossary A[...]

A-2 SV60890 Rev . G A • Glossary Accounting A feature of the mailing system that allows you to charge postage to individual accounts. AccuT rac™ Mail Accounting Software A Pitney Bowes mail accounting system software application that allows you to record postage transactions to track costs so you can charge these costs to accounts or customers.[...]

SV60890 Rev . G A-3 DM500™ and DM550™ Digital Mailing System Operating Guide Certified Mail Rates Please refer to the USPS web site at www .usps.com for rates. Class Key Enables you to select the correct class for your mailing (e.g. First Class, Priority , Express Flat Rate). Clear Key Press to clear an entry or if no data has been entered pres[...]

A-4 SV60890 Rev . G A • Glossary Feed Deck The area of the mailing machine where you feed the envelopes. FIM (Facing Identification Mark) A series of five or six vertical bars used by automated postal equipment to identify , orient, and separate reply mail. Funds The amount of money in your Postage meter (Postal Security Device - PSD). Funds Key [...]

SV60890 Rev . G A-5 DM500™ and DM550™ Digital Mailing System Operating Guide Meter Imprint (or Meter Stamp) Postage stamp printed directly on a piece of mail or tape using a meter device in place of traditional glue or adhesive affixed stamps. This type of postage requires a special form of indicia called an “information based indicia” (IBI[...]

A-6 SV60890 Rev . G A • Glossary Rate update Changing of the postal rates by the USPS. Reports Key This key allows you to view a or select a report to print. Return Receipts A return receipt for Certified Mail serves as a legal document proving the date and time when the recipient took possession of the piece of mail. Y ou fill out a return recei[...]

SV60890 Rev . G A-7 DM500™ and DM550™ Digital Mailing System Operating Guide T est Pattern The pattern printed during a test to show the clarity of the meter imprint. Thickness Adjustment Knob Adjusts the tension to accommodate the thickness of the pieces of mail you are feeding. T yvek® A plastic material used for envelopes. USPS The Unites S[...]

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SV60890 Rev . G B-1 The following checklist includes the topics your Pitney Bowes representative will discuss with you to ensure that you fully understand how to operate your DM Series™ Digital Mailing System. The checklist is divided into the following sections: Learning About Y our System ........................ B-2 Basic Operations ..........[...]

B-2 SV60890 Rev . G B • Operator T raining Checklist Learning About Y our System Place a check mark in the Done box when you complete the topic. Learning About Refer to Chapter and Section Page Done System controls, connections and their locations. Chapter 2, Parts of Mailing System 2-5 The IntelliLink® Control Center and the main display screen[...]

SV60890 Rev . G B-3 DM500™ and DM550™ Digital Mailing System Operating Guide Basic Operations Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Move around, select and enter information in the main screen. Chapter 4, Navigating Hints 4-2 Determine the best way to run [...]

B-4 SV60890 Rev . G B • Operator T raining Checklist Advanced Operations Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Change or advance the date to be printed on your enve- lope or tape (this does not change your system's date). Chapter 4, Meter Stamp Options:[...]

SV60890 Rev . G B-5 DM500™ and DM550™ Digital Mailing System Operating Guide If Y ou Need T o Change Y our System Setup Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Change the date on your DM system. Chapter 5, Setting the Date and Time of Day 5-5 Set up a new sc[...]

B-6 SV60890 Rev . G B • Operator T raining Checklist If Y ou Need T o Change Y our System Setup (continued) Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Change timeouts on your DM system, including: Chapter 5, Configuring System Timeouts 5-18 • set how long the m[...]

SV60890 Rev . G B-7 DM500™ and DM550™ Digital Mailing System Operating Guide What Y ou Need to Maintain Y our System Place a check mark in the Done box when you complete the topic. How to do the following: Refer to Chapter and Section Page Done Determine what supplies you need to keep on hand. Chapter 9, Items to Keep on Hand 9-2 Clean the outs[...]

B-8 SV60890 Rev . G B • Operator T raining Checklist If Y ou Have Problems with Y our System Place a check mark in the Done box when you complete the topic. What to do if the following occurs: Refer to Chapter and Section Page Done Envelopes are not sealing correctly . Chapter 10, Envelope Sealing Problems 10-2 Envelopes are not feed- ing correct[...]

SV60890 Rev . G C-1 Specifications .............................................. C-2 Mailing Materials ..................................... C-4 Envelope Dimensions ............................. C-5 Specifications Contents C[...]

C-2 SV60890 Rev . G C • Specifications Specifications Dimensions and Weight DM500™ (DGF1 (1) , DEP0 (2) ) DM550™ (DHF1 (1) , DEP0 (2) ) Size (inches): w/o Stacker 35L x 15H x 19W Size (mm): w/o Stacker 889L x 381H x 483W Weight (lbs): 64 66 Weight (kgs): 29 30 Electrical and Power DM500™ (DGF1 (1) , DEP0 (2) ) DM550™ (DHF1 (1) , DEP0 (2) [...]

SV60890 Rev . G C-3 DM500™ and DM550™ Digital Mailing System Operating Guide Capacities and Features DM500™ (DGF1 (1) , DEP0 (2) ) DM550™ (DHF1 (1) , DEP0 (2) ) Sealing Method Sealing with flap closed. E-Z Seal® Fluid Sensing W arning method for low fluid level of E-Z Seal®. Stacker T ype Drop stacker Stacker Capacity for #10 Envelopes 4 [...]

C-4 SV60890 Rev . G C • Specifications Specifications continued Mailing Materials: Envelope Dimensions (refer to envelope measurement figure on next page) Minimum 3 in. x 5 in. (76.2 mm x 127 mm) postcard size. Maximum 1 1 in. x 13 in. (279 mm x 330 mm) in landscape orientation. C5 envelopes can be processed when in portrait orientation. Envelope[...]

SV60890 Rev . G C-5 DM500™ and DM550™ Digital Mailing System Operating Guide Envelope Dimensions 13 in. (330 mm) Maximum 3 in. (76.2 mm) Minimum 1 in. (25.4 mm) 5 in. (127 mm) 3.0 in. (76 mm) 1 1 inches (279 mm)[...]

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SV60890 Rev . G i-1 Index[...]

i-2 SV60890 Rev . G Index A Accessories description 2-4,1 1-4 ordering 2-4,1 1-4 Accounting selecting the accounting type 7-13 set up mode 7-2 turning off accounting 7-13 Accounts accessing features 7-2 adding subaccounts to 7-5 changing name 7-5,7-7 changing number 7-5 changing password 7-5 changing status 7-7 checking Postage By Phone® balance 6[...]

SV60890 Rev . G i-3 DM500™ and DM550™ Digital Mailing System Operating Guide Daylight saving setting up 5-5 Dialing prefi x 5-13 Differential weighing how to use 4-10 when to use 4-5 Discount codes 5-1 1 Display adjust the contrast 5-4 setting the sleep timer 5-18 E E-Z Seal® 9-5 adding more solution 9-5 checking the level in moistener tank 9[...]

i-4 SV60890 Rev . G Index M Mail determining the postage mode 4-4,4-5 preparation 3-2,4-6 quick setup and start 3-2 selecting the postage mode 4-8 Mailing materials C-4 Mailing system art card slot 2-5 covers 2-5 description 2-5 feed deck 2-5 on/off switch 2-5 platform scale (optional) 2-5 side guide 2-5 stacker 2-5 transport release knob 2-5 Maint[...]

SV60890 Rev . G i-5 DM500™ and DM550™ Digital Mailing System Operating Guide Permit mail report 8-8 Platform scale (optional) location 2-6 Postage adding more postage 4-26 Postage By Phone® System 6-2 checking funds in account 6-7 checking funds in postage meter 6-6 entering the dialing prefi x 5-13 entering the number to dial 5-13,5-14 setti[...]

i-6 SV60890 Rev . G Index Screen keys description 2-12 location 2-13 Seal key description 2-12 location 2-13 when running mail 3-2,4-6 Side guide adjusting for mail 3-3,4-6 correct setting 4-6 location 2-6 Single account report 8-3 Specifi cations mailing materials C-4 width of tape rolls C-4 Stacker defi nition 2-5 Start key description 2-13 loc[...]