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Polycom 1725-36033-001 manual

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Table of contents for the manual

  • Page 1

    July 2008 Edition 1725-36033-001 Version C SpectraLink 8000 SVP Server SVP100, SVP020, SVP010 Administration Guide for SIP[...]

  • Page 2

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 2 Trademark Information Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom , Inc. in the Uni ted States of America and various countrie s. All other trademarks used herein are the prope rty of th[...]

  • Page 3

    PN: 1725-36033-001_C.doc 3 About This Document This document explains how to configure and maintain one or more SpectraLink 8000 SVP Servers (m odels SVP100, SVP020, SVP 010) within IP telephony environments. Polycom Model Numbers This document covers the following registered model number: SVP100 Related Documents SpectraLink 8020/8030 Wireless Tel[...]

  • Page 4

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 4 Customer Support Polycom wants you to have a successful installation. If you have questions please contact the Cu stomer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time. For Technical Support: technicalsu[...]

  • Page 5

    PN: 1725-36033-001_C.doc 5 Contents 0 About This Document ................................................................ 3 Polycom Model Numbers ..................................................................3 Related Documents .............................................................................3 Customer Support .....................[...]

  • Page 6

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 6 The NetLink SVP-II System Menu .................................................22 Network Configuration ....................................................................23 SendAll .................................................................................[...]

  • Page 7

    PN: 1725-36033-001_C.doc 7 SpectraLink 8000 SVP Server Overview The SpectraLink 8000 SVP Server is an Ethernet LAN device that works with access points (APs) to provide QoS on the wireless LAN. Voice packets to and from the SpectraLink 8000 Wireless Telephones are intercepted by the SVP Server and encapsulated for prioritization as they are routed [...]

  • Page 8

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 8 SpectraLink 8000 SVP Server Models The SVP Server is available in thr ee models. Which model is selected for your facility depends on current and expected capacity. All SVP Servers within a subnet must be the same model type. • SVP100 : Serves 80 calls simultaneo[...]

  • Page 9

    SpectraLink 8000 SVP Server Overview PN: 1725-36033-001_C.doc 9 telephones, and between the SVP Server and the PBX (or other far-end device). SVP Server availability A SpectraLink handset registers to a si ngle SVP Server the first time it is powered on. Once the handset has contacted this Registration Server, it obtains a list of all SVP Servers i[...]

  • Page 10

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 10 Multiple SVP Server Capacities The system capacity of each SVP Se rver model is shown in the tables below. Note that SVP Server models may not be combined within one subnet. SpectraLink SVP010 and SVP020 Server capacity The system capacity of the SVP010 and SVP020[...]

  • Page 11

    SpectraLink 8000 SVP Server Overview PN: 1725-36033-001_C.doc 11 possible installed handsets figures are approximate and meant as a guideline and not as an absolute recommendation for any facility. Possible installed handsets Number of SVP Servers Number of calls possible per Server Total possible installed handsets @ 100% in active calls Erlang @ [...]

  • Page 12

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 12 Notes on System Configuration In an IP system using subnets to differentiate telephony areas, each subnet must have its own APs. Each subnet may require an SVP Server to maintain voice quality, but this depends on traffic volume and router capacity. Multiple SVP S[...]

  • Page 13

    SpectraLink 8000 SVP Server Overview PN: 1725-36033-001_C.doc 13 System Diagram The following diagram shows multiple SVP Servers residing on a network with an IP telephony gateway and IP tel ephony server, wireless LAN APs, and Ethernet switch: SpectraLink 8000 SVP Server Access point Wireless POS SpectraLink Wireless Telephones Access point TFTP s[...]

  • Page 14

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 14 System Components SpectraLink e340/h340/i640 and 8020/8030 Wireless Telephones Employees can carry wireless telephon es to make and receive calls as they move throughout the building. The wireless telephones are to be used on-premises; they are not ce llular or sa[...]

  • Page 15

    SpectraLink 8000 SVP Server Overview PN: 1725-36033-001_C.doc 15 network traffic is restricted to those segments that are directly involved in the communication. Installation of a network router is recommended in larger networks, where there may be significant network traffic not related to the wi reless LAN. A router will isolate the wireless LAN [...]

  • Page 16

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 16 The Front Panel of the SVP Server The SVP Server’s front panel contains ports to connect to power, the LAN, and to an administrative computer via an RS-232 port. Status LEDs supply information about th e SVP Server’s functioning. RS-232 Port: male DB-9 connect[...]

  • Page 17

    PN: 1725-36033-001_C.doc 1 7 Installing the SpectraLink 8000 SVP Server As shown in the system diagram, the SVP Server is connected to the Ethernet switch. The specificatio ns covered here allow for great flexibility in physical placement of the components within stated guidelines. See the Configuration and Administration document for your vendor?[...]

  • Page 18

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 18 Locate the SVP Server The SVP Server measures approximately 4 x 12.5 x 7 inches, and weighs about five pounds. The unit can be wall- mounted, vertically or horizontally, over ¾" plywood. The SVP Server can also be rack- mounted using a rack- mount kit (sold [...]

  • Page 19

    Installing the SpectraLink 8000 SVP Server PN: 1725-36033-001_C.doc 19 Mount the SVP Server to a wall The SVP Server can be mounted eith er horizontally or vertically. To mount the SVP Server to a wall: 1. Using a 1/8-inch drill bit, drill four pilot holes, on 1.84-inch by 12.1-inch centers (approximately equivalent to 1-13/16” by 12-1/8”). 2. [...]

  • Page 20

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 20 Connect SVP Server to LAN Using a Cat. 5 cable, connect the NETWORK port on the SVP Server to the connecting port on the Ethernet switch. Connect power 1. Once the units have been properly grounded, connect the power plug from the AC adapter to the jack labeled PW[...]

  • Page 21

    PN: 1725-36033-001_C.doc 21 Configuring the SpectraLink 8000 SVP Server During initial setup of the SVP Server the IP address is esta blished and the maximum number of active calls per AP is set. Optionally, you may enter a hostname and a location for software updates via TFTP. Connecting to the SVP Server The initial connection to the SVP Server m[...]

  • Page 22

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 22 Connecting via telnet Telnet can only be used after the SVP Server’s IP address is configured. The telnet method of connection is used for routine maintenance of the SpectraLink Server for both local and remote administration, depending on your network. To conne[...]

  • Page 23

    Configuring the Spectr aLink 8000 SVP Server PN: 1725-36033-001_C.doc 23 Network Configuration Allows you to set network configuration options, including IP address and hostname. Change Password Allows you to change the password for SVP Server access. Network Configuration The IP address and other network settings are e stablished via the Network C[...]

  • Page 24

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 24 SendAll In an IP system with multiple SVP Servers, the SendAll option is provided to speed configuration and to ensure identical settings. The S=SendAll option allows you to send that configuration parameter to every SVP Server on the LAN. SendAll can only be used[...]

  • Page 25

    Configuring the Spectr aLink 8000 SVP Server PN: 1725-36033-001_C.doc 25 Subnet Mask The network administrator must define the subnet mask. Default Gateway The IP address of a router on the local subnet. SVP-II TFTP Download Master This entry indicates the source of software updates for the SVP Server. See Chapter 5 Software Maintenance for more in[...]

  • Page 26

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 26 Syslog Server Logging can be set to Syslog or NONE . If Syslog is set, a message is sent to the syslog server when an alarm is triggered. Disable Telnet service Prevents Telnet access into the SV P Server. Reset the SVP Server for the change to take effect. Upon r[...]

  • Page 27

    Configuring the Spectr aLink 8000 SVP Server PN: 1725-36033-001_C.doc 2 7 SVP-II Mode Defaults to SpectraLink IP for an IP environment. Press Enter to select and the screen is immediately redraw n with additional options for the IP environment. The following options must be configured: Phones per Access Point AP specifications are detailed in the C[...]

  • Page 28

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 28 First Alias IP Address/Last Alias IP Address The SVP Server uses an IP address when acting a s a proxy for the wireless telephone. Therefore, one alias IP address is required for every installed Wireless Telephone. These IP addresses must be entered as a range and[...]

  • Page 29

    Configuring the Spectr aLink 8000 SVP Server PN: 1725-36033-001_C.doc 29 that the administrator cannot change this option. It is automatically set by the system. Reset the sys tem at exit to clear Maintenance Lock . Inactivity Timeout (min) Set the number of minutes the administrative module can be left unattended before the system closes it. This [...]

  • Page 30

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 30 QoS Configuration DSCP tags set packet priorities for QoS. DSCP Tag DSCP (Differentiated Services Code Point) is a QoS mechanism for setting relative priorities. Packets are tagged with a DSCP field in the IP header for type of service. The decimal value may be se[...]

  • Page 31

    Configuring the Spectr aLink 8000 SVP Server PN: 1725-36033-001_C.doc 31 When forwarding packets, the SVP Server shall always overwrite the received DSCP value. The final DSCP tag for packets in each of the traffic classes are assigned a DSCP value based on the following rules. (Please see table on next page.) • If both Administration and the Tra[...]

  • Page 32

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 32 Change Password If desired, the password to access the SVP Server may be changed. A password must meet the following requirements: • It must be more than four c haracters, but cannot exceed 16 characters. • The first character must be a letter. • Numbers or [...]

  • Page 33

    PN: 1725-36033-001_C.doc 33 Swapping/Adding/Deleting SVP Servers Whenever an SVP Server is removed from the system, wireless telephones that are using the SVP Server will be affected and calls may be lost. If the removal of the SVP Server is intentional, the administrator should lock and idle the system prior to removing an SVP Server. Adding an SV[...]

  • Page 34

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 34 SVP Server Failure If an SVP Server becomes unable to manage calls, any hands et in an active call using that Server will lose the call. However, upon initiating a new call, the handset will locate another Server and will be able to make new calls.[...]

  • Page 35

    PN: 1725-36033-001_C.doc 35 Software Maintenance The SVP Server uses proprietar y software programs written and maintained by Polycom Corporation. The software versions that are running on the system components can be displayed via the System Status screen. You may obtain information about so ftware updates from Polycom or its authorized dealer. At[...]

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  • Page 37

    PN: 1725-36033-001_C.doc 3 7 Troubleshooting via System Status Menu Information about system alarms, and network status displays on various screens accessed through the System Statu s Menu screen, which is opened from the main menu of the SVP Server. See the previous sections for directions on how to connect to the SVP Server and navigate to the Sy[...]

  • Page 38

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 38 system function and to troubleshoot areas th at may be experiencing trouble. Error Status The Error Status screen displays any alarms that i ndicate some system malfunction. Some of these alarms are easily remedied and others require a call to Polycom’s Customer[...]

  • Page 39

    Troubleshooting via System Status Menu PN: 1725-36033-001_C.doc 39 Network Status The SVP Server is connected to the Ethernet network, referred to as the LAN or Local Area Network. The information about that connection is provided through the Network Stat us screen. From the System Status Menu , select Network Status . The screen displays informati[...]

  • Page 40

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 40 RX – Ethernet statistics concerning the received packets during System Uptime. bytes – by te s r ec ei ve d packets – packets received errors – Sum of all receive errors (long packet, short packet, CRC, overrun, alignment) drop – packets dropped due to i[...]

  • Page 41

    Troubleshooting via System Status Menu PN: 1725-36033-001_C.doc 41 Software Version The SVP Server and wireless telephones utilize Polycom Corporation’s proprietary software that is controlled and maintained through versioning. The Software Version screen provides information about the version currently runni ng on the SVP Server. This informatio[...]

  • Page 42

    SpectraLink 8000 SVP Server: Administration Guide for SIP PN: 1725-36033-001_C.doc 42 The table below shows the description, major version numbers, and filenames of the files that are pr ovided when downloading updates. Name Major Version Number Filename Table of contents 173 svp100.toc Functional code 174 zvmlinux File system 175 flashfs The minor[...]

  • Page 43

    PN: 1725-36033-001_C.doc 43 Safety Notices WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. WARNING: SpectraLink products contain no user-serviceable parts inside. Refer servicing[...]

  • Page 44

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  • Page 45

    PN: 1725-36033-001_C.doc 45 Index A Access point, description ..................................... 14 Administration of ................................................. 21 Alarms ....................................................................40 C Configuratio n Initial setup .......................................................25 Network .[...]