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A good user manual
The rules should oblige the seller to give the purchaser an operating instrucion of Polycom 4400, along with an item. The lack of an instruction or false information given to customer shall constitute grounds to apply for a complaint because of nonconformity of goods with the contract. In accordance with the law, a customer can receive an instruction in non-paper form; lately graphic and electronic forms of the manuals, as well as instructional videos have been majorly used. A necessary precondition for this is the unmistakable, legible character of an instruction.
What is an instruction?
The term originates from the Latin word „instructio”, which means organizing. Therefore, in an instruction of Polycom 4400 one could find a process description. An instruction's purpose is to teach, to ease the start-up and an item's use or performance of certain activities. An instruction is a compilation of information about an item/a service, it is a clue.
Unfortunately, only a few customers devote their time to read an instruction of Polycom 4400. A good user manual introduces us to a number of additional functionalities of the purchased item, and also helps us to avoid the formation of most of the defects.
What should a perfect user manual contain?
First and foremost, an user manual of Polycom 4400 should contain:
- informations concerning technical data of Polycom 4400
- name of the manufacturer and a year of construction of the Polycom 4400 item
- rules of operation, control and maintenance of the Polycom 4400 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Polycom 4400 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Polycom 4400, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Polycom service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Polycom 4400.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Polycom 4400 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
After a successful purchase of an item one should find a moment and get to know with every part of an instruction. Currently the manuals are carefully prearranged and translated, so they could be fully understood by its users. The manuals will serve as an informational aid.
Table of contents for the manual
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Page 1
VIEW Certified Configuration Guide Cisco 4400 Series Wireless LAN Controller (WLC), Wireless Integrated Serv ices Module (WiSM), and 3750G Integrated Wireless LAN Controller with 1100, 1130, 1200, 1230 and 1240 Series APs March 2009 Edition 1725-36070-001 Version P[...]
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Page 2
Con fig ura tio n Gu ide Trademark Information Polycom® and t he logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registe red trademarks of Polycom, Inc. in the Un ited States of Am erica and various co untries. All other trademark s used herein are the propert y of their respective owners. Patent Information The accompanyin[...]
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Page 3
Cisco: 4400 Series WLC, WiSM and 3750G Integrated WLC with 1100 and 1200 Series APs Introduction Polycom's Voice Interoperability for Enterprise Wireless (VIEW) Certification Program is designed to ensure interoperability and high performance between SpectraLink Wireless Telephones and Wireless LAN infrastructure products. The products listed [...]
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Page 4
Con fig ura tio n Gu ide Known Limitations • Wi-Fi Multimedia ( WMM ) must be disabled in order for SpectraLink Wireless Telephones to work properly. • Heavy multicast, broadcast, or push-to-talk ( PTT ) traffic may impair voice quality. • The Cisco 1000 series APs are not VIEW Certified at this time. • Voice and data must be separated onto[...]
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Page 5
Cisco: 4400 Series WLC, WiSM and 3750G Integrated WLC with 1100 and 1200 Series APs Network Topology The following configuration was tested during VIEW Certification. It is important to note that this configuration is not necessar ily applicable to all customer environments. SpectraLink 8000 Wireless Telephones SpectraLink 8000 SVP Server SpectraLi[...]
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Page 6
Con fig ura tio n Gu ide Configuring a New Controller Starting from Factory Defaults 1. Initial provisioning of the controller is done via the command line interface (CLI). Connect a null modem serial cable between the console port of the controller and the serial port of a PC. 2. Open a terminal program, such as Hyper Terminal, and configure the p[...]
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Page 7
Cisco: 4400 Series WLC, WiSM and 3750G Integrated WLC with 1100 and 1200 Series APs Connecting to the Controller via a Browser 1. Connect to the WLC by pointing your internet browser to the URL: https<IP_Addr> (where <IP_Addr> is the IP address of the management interface of the WLC). 2. Click the Login prompt. The default User Name and[...]
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Page 8
Con fig ura tio n Gu ide Installing Software 1. Make sure that the VIEW Certified version of software is installed on the controller. From the main menu, click Monitor . 2. In the navigation pane, click Summary. The heading labeled Software Version shows the current software version. 3. Download the appropriate software for your model of controller[...]
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Page 9
Cisco: 4400 Series WLC, WiSM and 3750G Integrated WLC with 1100 and 1200 Series APs Controller Setup The initial setup of the controller is shown below. The setup instructions outlined in this document are for the configuration shown in the diagram only. Your configuration may differ, and the appropriate adjustments must be made. It is not necessar[...]
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Page 10
Con fig ura tio n Gu ide Connecting APs As the APs are connected to the ne t work, they should automatically find the controller via the LW APP discovery algorithms. The Dynamic Host Configuration Protocol (DHCP) server will assign each AP an IP address. You can configure a DHCP server to run on a remote PC for a small deployment. However, for larg[...]
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Page 11
Cisco: 4400 Series WLC, WiSM and 3750G Integrated WLC with 1100 and 1200 Series APs 4. Under DHCP Information, enter the IP address of the Primary DHCP Server. 5. Repeat this step for the ap-manager interface. 6. Click the Apply button and save the changes. PN: 1725-36070-001_P.doc 11[...]
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Page 12
Con fig ura tio n Gu ide AP Configuration 1. Power-on and connect the APs to the network. Wait a few minutes for the APs to find the controller. 2. Verify the APs are associated to the WLC. 3. From the main menu, click Monitor. Configuration for SpectraLink Wireless Telephones running in 802.11b mode 1. From the main menu, click Wireless . 2. In th[...]
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Page 13
Cisco: 4400 Series WLC, WiSM and 3750G Integrated WLC with 1100 and 1200 Series APs 4. Set Admin Status to Enable . 5. Configure any other settings that might be relevant to your deployment as needed. 6. Click the Apply button to save all changes. 7. In the navigation pane under 802.11b/g/n, select Network. 8. Set 802.11b/g Network Status to Disabl[...]
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Page 14
Con fig ura tio n Gu ide require the following minimum dBm reading to support the corresponding Mandatory data rate setting in the access point. 802.11 Radio Standard Minimum Available Signal Strength (RSSI) Maximum “Mandatory ” Data Rate -70 dBm 1 Mb/s 802.11b -60 dBm 11 Mb/s -60 dBm 6 Mb/s 802.11a -45 dBm 54 Mb/s For additional details on RF [...]
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Page 15
Cisco: 4400 Series WLC, WiSM and 3750G Integrated WLC with 1100 and 1200 Series APs 9. Use the default Fragmentation Threshold (2346 bytes). 10. Set the Beacon Period to 100. 11. Set DTIM Peri od to 2 . 12. SpectraLink Wireless Telephones do not support dynamic power and will not utilize the information element that is set when DTPC Support is enab[...]
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Page 16
Con fig ura tio n Gu ide Configuration for SpectraLink Wireless Telephones running in 802.11a mode 1. From the main menu, click Wireless. 2. In the navigation pane, under Access Points sele ct Radios , then select 802.11a /n. All the APs that are connected should be listed, showing their Operational Status as UP . 3. Select Configure from the drop-[...]
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Page 17
Cisco: 4400 Series WLC, WiSM and 3750G Integrated WLC with 1100 and 1200 Series APs 4. Set Admin Status to Enab le . 5. Configure any other settings that might be relevant to your deployment as needed. 6. Click the Apply button to save all changes. 7. In the navigation pane under 802.11a/n, select Network. 8. Set 802.11a Network Status to Disable ;[...]
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Page 18
Con fig ura tio n Gu ide 10. Use the default Fragmentation Threshold (2346 bytes). 11. Set the Beacon Period to 100 . 12. Set DTIM Peri od to 2 . 13. SpectraLink Wireless Telephones do not support dynamic power and will not utilize the information element that is set when DTPC support is enabled. Handset power should be configured to match the high[...]
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Page 19
Cisco: 4400 Series WLC, WiSM and 3750G Integrated WLC with 1100 and 1200 Series APs 15. In the navigation pane under 802.11a/n, select EDCA Parameters. 16. Select Spectralink Voice Priority from the drop-down list. 17. Click the Apply button t o save the settings. 18. In the navigation pane under 802.11a /n, select Network. 19. For 802.11a Net work[...]
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Page 20
Con fig ura tio n Gu ide Setting Up the SSIDs It is required for voice and data to be on separate SSIDs to prioritize voice traffic. The voice SSID must be set to Platinum for Quality of Service (as shown in the screen shot below) and the data SSID must be set to Silver for Quality of Service . Setting up the voice SSID 1. From the main menu, click[...]
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Page 21
Cisco: 4400 Series WLC, WiSM and 3750G Integrated WLC with 1100 and 1200 Series APs 5. Under the Profile Name heading, s elect the new Voice WLAN Profile. 6. Under the General tab , verify the Radio Policy corresponds to the SpectraLink Wireless Telephone configuration. a. For SpectraLink e340/h340/i640 Wireless Telephones: • The Radio Policy sho[...]
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Page 22
Con fig ura tio n Gu ide 8. Under the Security tab, select the desired security policy (either WPA or WPA2) and enter all required options. 9. Under the QoS tab, set Quality of Service to Platin um (voice ). (Note: This is the required setting for voice traffic.) 10. Set WMM Policy to Disabled. (Note: This is required for usage with SpectraLink Wir[...]
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Page 23
Cisco: 4400 Series WLC, WiSM and 3750G Integrated WLC with 1100 and 1200 Series APs Further Assistance 1. An installation and configuration guide for the 4400 WLC can be found on Cisco’s website: http://www.cisco.com/en/US/docs/wireless/controller/5.0/co nfiguration/guide/ccg50.html 2. To convert the 1200 series autono mous AP to an LWAPP, go to:[...]