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Polycom 6000 System manual

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Table of contents for the manual

  • Page 1

    November 2009 Edition 1725-36097-001 Version J 1 SpectraLink 6100 MCU Installation and Operation SpectraLink 6000 System[...]

  • Page 2

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 2 Patent Information The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, In c. Copyright Notice © 1998 to 2009, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom &quo[...]

  • Page 3

    PN: 1725-36097-001_J.doc 3 About this Guide This document explains installation and operation of Polycom’s SpectraLink 6000 System, using the SpectraLink 6100 Master Control Unit (MCU). The SpectraLink 6100 MC U adds wireless service to your existing telephone system. The in stallation process connects the SpectraLink 6000 System to your telephon[...]

  • Page 4

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 4 LinkPlus Interface Guide (1725-361xx-001 where x x indicates a number corresponding to the type of PBX) Available at http://www.polycom.com/support/voice/wi- fi/pbx_integration.html Customer Support Polycom wants you to have a successful installatio[...]

  • Page 5

    PN: 1725-36097-001_J.doc 5 Contents 0 About this Guide ...................................................................... 3 Polycom Model Numbers ..................................................................3 Related Documents .............................................................................3 Customer Support ..................[...]

  • Page 6

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 6 Connect Cables from Base Stations and Phone Lines to Demarc Blocks ...................................................................................24 5 Install SpectraL ink 6000 Sy stem .............................................. 28 Survey Sit[...]

  • Page 7

    Contents PN: 1725-36097-001_J.doc 7 9 Handset Planning Worksheet .................................................. 55 10 Base Station Loc ation Wo rksheet ............................................. 57 11 Technical Pa rameters .............................................................. 59 Select Alternate Spread Spectrum Sequence ............[...]

  • Page 8

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  • Page 9

    PN: 1725-36097-001_J.doc 9 Installation Overview Installation has three phases. In mo st cases, a separate person is responsible for each phase. 1. Site preparation and wire installa tion: This is usually done by a wire technician or contractor. 2. Installing the SpectraLink system: This is done by Polycom or one of our certified distributors. 3. P[...]

  • Page 10

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 10 Installation Steps and Responsibilities 9 Task Description Wire Contractor or Electrician Field Service Engineer Customer Project Mgr/ System Admin Site Preparation Determine location of MCU 9 Run Cable for System Run cable to Base Station location[...]

  • Page 11

    PN: 1725-36097-001_J.doc 11 SpectraLink 6000 System Overview Review this section if you are unfamiliar with the features and operation of the SpectraLink 6000 System. System Operation The SpectraLink 6000 System is a wireless communication system that offers direct telephone access for incoming and outgoing calls anywhere within a facility. The Spe[...]

  • Page 12

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 12 Master Control Unit (MCU) Serves as the connecting point, or gateway, between the Base Stations and the existing telephone system. One or more of these boxes (approximately 12” x 3” x 7”) are typ ically installed in the telephone equipment ro[...]

  • Page 13

    SpectraLink 6000 System Overview PN: 1725-36097-001_J.doc 13 and, just like wired telephones, ca n receive calls directly, receive transferred calls, transfer calls to ot her extensions, and make outside and long distance calls (subject to the restrictions applied in your facility.) SpectraLink 6100 OAI Gateway The SpectraLink OAI Gateway and a ppl[...]

  • Page 14

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 14 The Front Panel of the SpectraLink 6100 MCU The MCU’s front panel contains the connections to the teleph one system, switches to control system administration, and status LEDs. 1. STEP button : Selects a specific line or Base Station during regis[...]

  • Page 15

    PN: 1725-36097-001_J.doc 15 Site Preparation Required Materials Provided by Customer The following equipment must be provided by the customer:  Outlet Strip Recommended for installations with more than one MCU. This will allow the MCUs to be turned on and off together.  Cross-Connect Block Required to connect the telephone switch ports and th[...]

  • Page 16

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 16 Determine Location of MCU Each MCU is approximately 2.75” wide, 12.5” high, and 7” deep, and weighs about 5 pounds. The unit is designed to be wall-mounted over 3/4” plywood. • Select a location for the MCU with sufficient backboard space[...]

  • Page 17

    PN: 1725-36097-001_J.doc 1 7 Run Cable for System Run Cables to Base Station Locations The Base Station locations should be designated on the building floor plans provided to the Polycom fiel d service engineer. Base Stations can be mounted easily on raised or acoustical ceiling tiles, or on the wall. Avoid locating Base Stations in high or hard-to[...]

  • Page 18

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 18 Determine the amount of wire needed to connect the Ba se Station to the MCU by scaling from a floor plan or a sketch, pacing, measuring, or estimating. Remember to include enough wire to reach the ceiling. The wire length between the MCU and each B[...]

  • Page 19

    Run Cable for S ystem PN: 1725-36097-001_J.doc 19 Terminate Cable at Base Station Locations After running the wire to the Base Station location, terminat e the wire using an RJ-45 modular crimp-on plug. Connect the data pair to pins 1 and 2, and the power pair to pins 7 and 8. If the connection uses more than two pair, refer to the table on the fol[...]

  • Page 20

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 20 Prepare Demarc Blocks The MCU connects to the existing telephone system using RJ-21 connections. An MCU is designed to operate with a specific interface to the telephone system: two-wire digital or analog, or four-wire digital. The number of demarc[...]

  • Page 21

    Run Cable for S ystem PN: 1725-36097-001_J.doc 21 Dedicated line for diagnostic modem The SpectraLink 6100 MCU can be accessed remotely using an internal modem. To use the modem for remote access, a dedicated dial-in line must be provided. On digital interface systems this line must be terminated as a digital extension to the MCU. Two-wire analog o[...]

  • Page 22

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 22 Four-wire digital interface The wiring diagram below shows the connections required for a four- wire interface . Each MCU of this type requires two demarcation blocks which will be wired as indicated. A B Receive (RX) T o PBX T elephone Ports Pair [...]

  • Page 23

    Run Cable for S ystem PN: 1725-36097-001_J.doc 23 Install Demarc Blocks The demarcation blocks used to connect the telephone system and Base Stations to the MCU should be installed on a typical telephone facility backboard. A 1/2 ” or 3/4” thick board mounted on the wall near the MCU is typical. Although this manual uses 66 blocks as examples, [...]

  • Page 24

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 24 Connect Cables from Base Stations and Phone Lines to Demarc Blocks Two-pair twisted cable from Base Stations installed throughout the facility converge at the demarc bl ock or backboard. Each MCU can support four Base Stations and up to 16 handsets[...]

  • Page 25

    Run Cable for S ystem PN: 1725-36097-001_J.doc 25 Two-wire analog or digital demarc block The demarc block for the two-wire analog or digital interface should be wired as follows. LINE1 tip ring LINE 2 tip ring LINE 3 tip ring LINE 4 tip ring LINE 5 tip ring LINE 6 tip ring LINE 7 tip ring LINE 8 tip ring LINE 9 tip ring tip ring tip ring tip ring [...]

  • Page 26

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 26 Four-wire digital demarc block The four-wire digital interface (futu re release) requires two demarc blocks, one to Connector A and one to Connector B on the M CU. They should be wired as follows. Line 1 TX tip ring Line 2 TX tip ring Line 3 TX tip[...]

  • Page 27

    Run Cable for S ystem PN: 1725-36097-001_J.doc 2 7 Four-wire Connector B Line 1 RX tip ring Line 2 RX tip ring Line 3 RX tip ring Line 4 RX tip ring Line 5 RX tip ring Line 6 RX tip ring Line 7 RX tip ring Line 8 RX tip ring Line 9 RX tip ring Line 10 RX tip ring Line 11 RX tip ring Line 12 RX tip ring Line 13 RX tip ring Line 14 RX tip ring Line 1[...]

  • Page 28

    PN: 1725-36097-001_J.doc 28 Install SpectraLink 6000 System Survey Site Check the site to be sure pre-installation work has been completed correctly. This includes:  Location chosen for the MCU is adequate, and power is available.  Wiring to Base Station locations has been pulled and correctly terminated.  Phone lines for the SpectraLink 6[...]

  • Page 29

    Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 29 Check Components The following items should be at the installation site.  SpectraLink 6100 Master Control Unit Depending on the size of your system, there may be up to four MCUs, which will be chained together to extend the coverage area. The SpectraLink 6000 System MUST contain only Sp[...]

  • Page 30

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 30  Grounding materials per section below Grounding Instructions .[...]

  • Page 31

    Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 31 Install MCUs Mount MCUs to wall The MCUs are designed to be mounted on a backboard of 3/4” plywood, securely fastened to th e wall. Mount the MCUs vertically, side by side, using 2.75” spacing center-to-center for each unit. Do not stack MCUs on top of one another. To mount the MCUs: 1[...]

  • Page 32

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 32 No more than 15 units may be grounded through one connection to the protective earth ground. Systems involving more than 15 units must be broken up into groups of 15 or fewer units with each group provided with an independent protective earthing co[...]

  • Page 33

    Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 33 Multi-Unit SpectraLink 6100 MCUs No IPC cable is connected to the IN port of the first unit. An Open Applications Interface (OAI) Telephony Gateway may be connected to the OUT port of the last unit. When adding a new or replacement MCU to an existing system, the MCUs will perform a softwar[...]

  • Page 34

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 34 Connect power 1. Once the units have been properly grounded, connect the power plug from the AC adapter to the jack labeled PWR on the MCU. Use only the provided Class II AC Adapter with output 24V DC, 1A. For installations with more than one MCU, [...]

  • Page 35

    Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 35 STATUS LEDs 1 , 2 , and 4 must be lit. LINE LEDs 1 through 8 (indicating an unconfigured MCU) should also be lit. If any other combination of LINE LEDs is lit, then a switch type has already been selected. Go to step 5 to pick the desired switch type. 5. Press the DEL/ENTER button to selec[...]

  • Page 36

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 36 LEDs 4 and 5 . For example, this alarm will display if you assign switch type NEC to an SCB-5XX – Executone MCU. If this alarm displays, use the table above to verify that your MCU type supports the selected switch type. If you need to change the[...]

  • Page 37

    Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 3 7 Install Base Stations Be sure the Base Station is positioned clear of anything that might damage it. The Base Station should be well above head h eight, away from doors and other objects that might strike it, and a way from areas open to the elements or possible water leaks. Check your lo[...]

  • Page 38

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 38 5. Once the Base Station is anchored to the fastener, lift the acoustical tile and plug the RJ-45 8-pin modular plug into the connector on the top of the Base Station. — The LED will blink red and green as the system software downloads to the Bas[...]

  • Page 39

    Install SpectraLink 6000 System PN: 1725-36097-001_J.doc 39 Install Outdoor Base Stations Outdoor Base Stations are equippe d with a prot ective enclosure, designed to be mounted to a wall or pole. After the enclosure is mounted, the Base Station is inserted in the enclosure and connected. Only RCO Base Stations can be used outdoors. The customer?[...]

  • Page 40

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  • Page 41

    PN: 1725-36097-001_J.doc 41 Connect and Register Handsets Set Up Diagnostic Modem Each MCU has an internal modem feature that allows Polycom technicians to dial into the system for troubleshooting and maintenance. The modem is enabled on Line 1 when no handset is registered to Line 1. When enabled, the modem will auto-answer an incoming call to tha[...]

  • Page 42

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 42 Register Handsets Before a handset can be used it must be registered to a line on one of the MCUs. While handsets are bein g registered, the system will continue normal operation. Use the Handset Planning Worksheet filled out by the system administ[...]

  • Page 43

    Connect and Regis ter Handsets PN: 1725-36097-001_J.doc 43 — Initially Line 2 will flash. This is because Line 1 is usually set up as the remote access diagnostic modem. To register a handset to Line 1 , press the STEP button until Line 1 flashes. — If the desired line already has a handset register ed to it, follow the procedure outlined below[...]

  • Page 44

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 44 Program Handset Features PBX and Key Systems provide users with special features such as hold, transfer, conference, camp on, and speed di al. These features can be accessed via the handset, but the telephone system o r SpectraLink 6100 MCU must be[...]

  • Page 45

    PN: 1725-36097-001_J.doc 45 Site Certification The Polycom field service engineer should not leave the site before contacting Polycom to perform remote install verification. Contact a Polycom engineer on the Customer Support Hotline at (800) 775-5330. The hours of operation are 6 a.m. to 6 p.m. Mountain time, Monday through Friday. The engineer wil[...]

  • Page 46

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  • Page 47

    PN: 1725-36097-001_J.doc 4 7 System Administration Troubleshoot Error Codes When an alarm is detected, the ERROR LED will light and the MCU’s STATUS LEDs will display an alarm code. If the error code refers to a Base Station problem, the Base Stn LED will indicate which Base Station has the problem. If more than on e Base Stn LED is on, the error[...]

  • Page 48

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 48 Certain four-wire telephones (such as MERLIN LEGEND) use a different connector on the phone than on the back of the MCU. Therefore you may need phone cord or an adapter to perform these tests. Status LED Codes STATUS LEDs 1 2 3 4 5 Description Acti[...]

  • Page 49

    System Administration PN: 1725-36097-001_J.doc 49 The following STATUS LEDs are displayed in combination with the ERROR LED. STATUS LEDs Description Action 1, 2, 3, 4, 5 MCU has not been configured for switch interface type. Assign a switch type to the MCU. See Chapter 5, sect ion Install MCUs -Set Switch Interface Type for instructions. 1, 3 A Bas[...]

  • Page 50

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 50 STATUS LEDs Description Action 1, 4 The operator is trying to register a handset or place an admin call on an MCU with no phone lines. Return mode switch to the NORMAL position. 2, 4 The MCU was powered on with the mode switch in the wrong position[...]

  • Page 51

    System Administration PN: 1725-36097-001_J.doc 51 Handset Status Indicator Messages Indicator Description Action BATT Displays when user is on the handset and the battery charge is low. The user has two minutes to complete the call. Replace the Battery Pack with one that is charged. BATTERY LOW Displays when user is not on the handset and battery c[...]

  • Page 52

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 52 Replace a Handset If a handset breaks or needs to be replaced, the old handset must be deleted and the new handset added . Delete old handset 1. Make sure all unregistered handsets are off. If this is not don e an unregistered handset may unintenti[...]

  • Page 53

    System Administration PN: 1725-36097-001_J.doc 53 Replace an MCU When the system has more than on e MCU, each MCU contains a complete set of configuration inform ation for the entire system. This includes handset registration inform ation, function definitions, and frequency sequence selection. This Configuration Sharing feature allows a failed MCU[...]

  • Page 54

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 54 MCUs now perform the software updating sequence. The MCU with the newest revision of the software will update the othe r MCUs in the system. It is normal to see status LEDs 1, 3 and 4 blinking to confirm the update. Once the software update starts [...]

  • Page 55

    PN: 1725-36097-001_J.doc 55 Handset Planning Worksheet Copy and complete this worksheet to keep track of the port numbers, extensions, users, and features assigned to your handse ts. MCU ID: _________ Handset # Extension Port ID User Name Feature Notes 1 * 2 ** 3 4 5 6 7 8 9 10 11 12 13 14 15 16 *On MCU No. 1: Reserve Port 1 for access to SpectraLi[...]

  • Page 56

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  • Page 57

    PN: 1725-36097-001_J.doc 5 7 Base Station Location Worksheet MCU: ________ Base Station # Location (e.g.: building, floor #, detailed description) Port ID Base Station 1 1 Base Station 2 2 Base Station 3 3 Base Station 4 4 MCU: ________ Base Station # Location (e.g.: building, floor #, detailed description) Port ID Base Station 1 1 Base Station 2 2[...]

  • Page 58

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  • Page 59

    PN: 1725-36097-001_J.doc 59 Technical Parameters Select Alternate Spread Spectrum Sequence The SpectraLink 6000 System uses spread spectrum radio transmission. Spread spectrum take s a discrete signal, such as a digitized voice conversation, and spreads it over a wide range of frequencies rather than transmitting at a single carrier frequency. The [...]

  • Page 60

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 60 2. Power the system on. STATUS LEDs 5 and 1 should be lit, indicating frequency selection mode. One of the LINE LEDs from 1 to 7 will be indicating the current frequency selected for the MCU. 3. Use the STEP button to select the desired new seq uen[...]

  • Page 61

    PN: 1725-36097-001_J.doc 61 Safety Notices WARNING: Changes or modifications to this equipment not approved by Polycom may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment. WARNING: Polycom products contain no user-serviceable parts inside. Refer servicing to qualified servic[...]

  • Page 62

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  • Page 63

    PN: 1725-36097-001_J.doc 63 Index A AC Adapter ........................................................... 29 A-law ......................................................................60 Alternate sequence ............................................... 59 Attenuation ............................................................ 17 B Base Station.[...]

  • Page 64

    SpectraLink 6100 MCU: Installation and Operation: SpectraLink 6000 System PN: 1725-36097-001_J.doc 64 Troubleshooting ............................................... 47 M Master Control Unit ................................ See MCU MCU Base Station c abling ......................................... 18 Connect to Dema rc Blocks .....................[...]