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Polycom CX300 manual

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Table of contents for the manual

  • Page 1

    R2 | August 2010 | 1725-32505-001 Rev . A Deployment Guide for the Polycom® CX300 Desktop Phone[...]

  • Page 2

    © 2010 Polycom, Inc. All rights reserved. Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into ano[...]

  • Page 3

    iii About This Guide Thank you for choosing the Polycom® CX300 desktop phone which enables a new era in unified communications curre ntly unavai lable with traditional desktop phones. Connecting a Polycom CX300 desktop phone to Microsoft® Office Communications Server 2007 R2 allows you t o place and receive calls over your IP network connection. [...]

  • Page 4

    Deployment Guide for the Polycom CX300 Desktop Phone iv[...]

  • Page 5

    v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Deploying Polycom CX300 Phone within a Microsoft Office Communications Server 2007 R2 Envi ronment . . . . . . . . . . . . 1 Setting Up the User’s System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Supported Softwa[...]

  • Page 6

    Deployment Guide for the Polycom CX300 Desktop Phone vi[...]

  • Page 7

    1 1 Deploying Polycom CX300 Phone within a Microsoft Of fice Communications Ser ver 2007 R2 Environment The Polycom® CX300 desktop phone running Microsoft® Office Communicator Server 2007 R2 is an inte lligent phone that is designed to get the most out of the Microsoft unified communication platform. The Polycom CX300 phone combines network voice[...]

  • Page 8

    Deployment Guide for the Polycom CX300 Desktop Phone 2 Setting Up the User’ s System Set up the following for your users have the users set it up themselves: •C o m p u t e r . The computer must meet the requirements for, and have installed either operati ng system: Windows® Vista® Service Pack 1 or Windows® XP Service Pack 3. •U S B . The[...]

  • Page 9

    Deploying Polycom CX300 Phone within a Microsof t Office Communications Ser ver 2007 R2 Environment 3 rollup package dated Apri l 2009 is installed on the computer. The “P lease Upgrade…” messag e is always in En glish, regardle ss of the language most recently used in Micros oft Office Communicator. For troubleshooting information about Si g[...]

  • Page 10

    Deployment Guide for the Polycom CX300 Desktop Phone 4[...]

  • Page 11

    Draft 1 5 2 T roubleshooting the Polycom CX300 Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter when you use the Polycom® CX300 desktop phone in a Microsoft® Offi ce Communications Server 2007 R2 environment. The phone can provide feed back in the form of on-screen err or messages[...]

  • Page 12

    Deployment Guide for the Polycom CX300 Desktop Phone 6 Draft 1 Issues When Getting Star ted With the Phone The phone is not recognized by the computer . Check the following: • The computer displays the message USB Hub Power Exceeded when the phone is plugged in. Connect the phone to a different USB port on the co mputer. Or, connect the phone to [...]

  • Page 13

    T roubleshooting the Polycom CX300 Phone Draft 1 7 Understanding Display Messages The phone display still shows the s tar tup screen after I hav e connected it to the computer and waited more than a minute. The phone display shows “Sign in to Of fice Communicator” even when the phone is already connected to my computer . One or a combination of[...]

  • Page 14

    Deployment Guide for the Polycom CX300 Desktop Phone 8 Draft 1 • The user is accessing Microsoft Offi ce Communicator 2007 R 2 in a Remote Desktop session. Microsoft Office Communicator 2007 R2 voice features are not supported in remote desktop scenarios. Therefore, the use r may see a Sign in message even when signed in to Office Communicator du[...]

  • Page 15

    T roubleshooting the Polycom CX300 Phone Draft 1 9 • Check settings in the Sounds appl icat ion of Control Panel in the Windows operating system. If the Sound is set to No Sounds, the phone will not give you a dial tone even if the speakerphone is turned ON. Change the sound setting to Windows Default. The same applies when the Windows computer s[...]

  • Page 16

    Deployment Guide for the Polycom CX300 Desktop Phone 10 Draft 1 Dialing rules and what can be done wi th Microsoft Office Communicator 2007 R2 when the computer is locked are s et by the system administrator. See “Dialing rules” at http://technet.microsoft.com/en-us/li brary/dd425124%28office.13%29.aspx and How to Use the Polycom CX300 Phone Wh[...]

  • Page 17

    T roubleshooting the Polycom CX300 Phone Draft 1 11 • The party I am calling cannot hear me. Check the following: — Your phone's microphone is on Mute (the Mute button backlight is lit up). — The microphone, which is located on the lower-right corner of the phone, is pointed toward you and not blocked by othe r objects. — The microphon[...]

  • Page 18

    Deployment Guide for the Polycom CX300 Desktop Phone 12 Draft 1 • Another telephone device is connected to the same computer and sele cted as the default device for Mi crosoft Office Communicator. To change the device selected for Mi crosoft Office Communicator, go to Tools in Office Communicator, select Set Up Audio and Video , and select the Po[...]

  • Page 19

    T roubleshooting the Polycom CX300 Phone Draft 1 13 How to Use the Polycom CX3 00 Phone When Computer is Locked When the Polycom CX300 phone is not connected to Microsoft Office Communicator 2007 R2 (that is, the user are logged off), you can use the phone as an audio device only. When the phone is connected to a computer that is locked: • The ph[...]

  • Page 20

    Deployment Guide for the Polycom CX300 Desktop Phone 14 Draft 1[...]