Polycom IP 430 SIP manual

User Guide SoundP oint ® IP 430 SIP 1.6 SoundPoint ® IP 430 SIP M e n u V o i c e Ma i l D o N o t D i s t u r b S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C USER GUIDE VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 600030[...]

Contents Introduction ...................................................... 1 Par ts List .......................................................... 1 Installing SoundPoint ® IP 430 SIP ......................... 2 Connecting Network and Power Source ...................................... 2 Connecting the Handset and Optional Headset .............[...]

Multilingual Support (Localization) ............................................ 18 Phone Reboot ........................................................................ 19 Optional Features ............................................ 19 T ext Messaging ...................................................................... 19 Presence / Status / B[...]

1 Thank you for choosing SoundPoint ® IP 430 SIP , a full-duplex, hands-free phone running the industry standard Ses- sion Initiation Protocol (SIP). This unit provides business telephony features and functions such as Multiple Call Appear - ances, Call Hold, T ransfer , and Confer - ence over an IP network. In this User Guide, you will find ever[...]

2 Installing SoundPoint ® IP 430 SIP This section provides basic installation instructions and information for obtaining the best performance with the Sound- Point ® IP 430 SIP phone. If you require additional information or assistance with your new phone, please contact your sys- tem administrator . The SoundPoint ® IP 430 SIP User Guide includ[...]

3 Connecting the Handset and Optional Headset Attaching the Base (Optional) 1. Connect the short, straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. 1. Place all cor[...]

4 4. W ith mounting tab of the base unit facing up, fasten the base unit to wall using wall anchors (not included). Snap the SoundPoint ® IP 430 into place. Wallmount Method 2. On the back of the phone, remove the key located behind the hook- switch. (See below .) 3. Reposition it so that the end tab (at 45º angle) is facing up. (See below .) Thi[...]

5 Features Line/Speed Dial Keys Speakerphone Microphone Mute Headset Feature Keys Access important features using these keys. Dial Pad These 12 keys provide the 10 digits, alphabetic, and special characters available in context sensitive applications. Display Control Keys Use the arrow keys to scroll through the displayed information. Hold Hookswit[...]

6 F eature K ey Description H o l d D e l S e l 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC Ho ld De l Se l Me nu Me ssag es D o No t D i st u r b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D i r ec t o r i es S e r vi c e s C a l l L i s t s C o n fe r e n c e T r a n s fe r R e d ia l Allows for hand[...]

7 Placing a Call Using the Handset: 1. T o obtain dial tone, pick up the handset. 2. Dial the desired number . OR Dial by SIP URL/IP address † : • After obtaining dial tone, press Name • Enter URL or IP (press * for “.” and # or “@”) • Press Send to complete the call. See also Headset Memory Mode. During a call, users can alternate [...]

8 If multiple calls are on hold on a single line key , use the arrow keys to switch be - tween the calls then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single key , an indication will appear on the display , for example “2/3” shows that this is the second call out of three calls. If calls ar[...]

9 General Key Use T o navigate through menus and to enter data, these are useful tips: 1. Use H ol d D el S el 1 3 DE F 5 JK L 4 GH I 6 MN O 8 TU V 7 PQ R S 9 WX Y Z 0 OP E R * # 2 AB C Hol d Men u Mes sages D o No t Di s t ur b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D ir ec t o ri e s S er vi c e s C on fe r e nc e T r a ns f e[...]

10 1. During a call, press the T rnsfr soft key (the active call is placed on hold). 2. Dial the number to which you want to transfer the call. O R Use the arrow keys to access speed dial numbers, missed, placed, and received call lists. From one of these lists, press the Dial soft key . 3. Press the T rnsfr soft key again to complete the transfer [...]

1 1 Calls may be Forwarded (Diverted) to another extension as follows: 1. Press the Fwd soft key from the phone’ s idle display or press H o l d D e l S e l C o n fe r e n c e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC H o l d D e l S e l D i r ec t o r i e s S e r v i c es C a l l L i s t s B u d dy S t a t us M y[...]

12 Time and Date T ime and Date is clearly displayed on the SoundPoint ® IP 430 SIP phone. If the phone cannot obtain a time and date from the server , the display will flash. Contact your system administrator if either time or date is incorrect. Users have control over the format of the display and can turn it off. Select options which are right[...]

13 Ring Type Many ring types are available including a “Silent Ring”. Users can select different rings to distinguish between lines or to have a different ring from their neighbor’ s phone. T o change the incoming ring: 1. Press H o ld D e l S e l C o nf e r e nc e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC H o[...]

14 T o add or edit a contact: 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC H o l d D e l S e l D i r e c t o r i e s S e r v i c e s C a l l L i s t s B u d d y S t a t u s M y S t a t u s R e d i a l M en u M es s a ge s D o N o t D i s t u rb ABC 2 1 DEF 3 5 4 MNO JKL [...]

15 T o quickly view a complete list of assigned speed dial entries, pr ess H o l d D e l S e l 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W XY Z 0 O PE R * # 2 A BC Hol d Men u Mes sage s D o No t Di st ur b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D i r ec to ri es S e r vi ce s C o n fe re nc e T r a n sf er R e d ia l fr o[...]

16 Multiple Call Appear ances Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. In the example shown, extension 2020 is in an outbound call with 2024. The second diagram shows an incoming call from John Bro[...]

17 Shared Lines The phone supports shared lines ** . A shared line is indicated by a different line icon. In the diagram, the first line is private and the second line is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. If a shared line is in [...]

18 Distinctiv e Ringing / Call T r ea tment Users can set distinctive incoming ringing tones for contacts in their local directory . This allows identifica - tion of a contact by a specific ring tone. T o set a distinctive ring for a local contact: 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D EF 5 J KL 4 G HI 6 M NO 8 T UV 7 P QR S 9 W [...]

19 T ext Messaging Users can send and receive T ext messages on the phone. SIP Instant (T ext) Messag - ing is supported in real-time. Received messages will be indicated by a flashing Message W aiting Indicator LED on the front of the phone and optionally a visual notification on the display . In the case of pr oblems, it may be possible to rest[...]

20 T o send a text message: 1. Press . 2. Select Instant Messages. 3. (Optional) If multiple lines are in use, first select from which line to send a message. 4. Press the New soft key . 5. Enter the desired extension or SIP URL. Press the 1/A/a soft key to alternate between numeric and up- per/lower case alphanumeric modes. 6. Press the Select so[...]

21 The softwar e running on the phone is compatible with W indows™ and MSN Messenger™ for peer-to-peer pr esence and instant messaging. 1. Press H o l d D e l S e l C o n f e r e n c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r e c t o r i e s S e rv i c e s C a l l L i s t s B u d[...]

22 No Dial-T one V erify power is correctly applied to the SoundPoint ® IP 430 SIP phone: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using inline powering, check that the switch is supplying power to the phone (contact your[...]

23 No Response from F eature K ey Pr esses V erify phone is in active state: • Make a call to the phone to check for inbound call display and ring- ing as normal. If successful, try to press feature keys within the call to access Directory or Buddy Status for example. Par t 15 Rules This device complies with Part 15 of the FCC Rules. Operation is[...]

24 Modifications In accordance with Part 15 of the FCC Rules, the user is cautioned that any chang- es or modifications not expressly approved by Polycom, Inc. could void the user ’ s authority to operate the equipment. Installation Instructions Installation must be performed in accor- dance with all relevant national wiring rules. L ’Install[...]

25 Polycom will not be liable under this limited warranty if its testing and exami- nation disclose that the alleged defect or malfunction in the product does not exist or results from: • Failure to follow Polycom’ s installa - tion, operation, or maintenance instruc- tions. • Unauthorized product modification or alteration. • Unauthorized[...]

26 Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury , so the above limitations and exclu - sions may be limited in their application to you. When t[...]

27 Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documenta- tion files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy , modify , merge, publish, distribute, subli - cense, and/or sell copies of the Software, and t[...]

Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2005 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-12349-001 Rev . A M e n u V o i c e Ma i l D o N o t [...]