Polycom IP 670 manual

UC Software 4.0.1 | July 2012 | 1725-12679-001 Rev . D1 Polycom® SoundPoint IP® 670 Phone User Guide[...]

© 2012 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose, CA 95164 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into a[...]

iii About This Guide Thank you for choosing the Polycom® SoundPoint IP 670, a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This guide includes overview information that you may find helpful when you [...]

User Guide for the SoundPoint IP 670 Desktop Phone iv[...]

v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . 1–1 Features of Your Phone . . . . . . . . . . . . . . . . . . . . . .[...]

User Guide for the SoundPoint IP 670 Desktop Phone vi Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Conte nts vii Recording a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5 Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7 Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8 P[...]

User Guide for the SoundPoint IP 670 Desktop Phone viii[...]

1 - 1 1 Getting Star ted with Y our Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with th e Polycom® SoundPoint IP 670 desktop phone. The SoundPoint IP 670 provides a powe rful, yet flexible IP communications solution, delivering excellent voice qual ity. The high-resolution color[...]

User Guide for the SoundPoint IP 670 Desktop Phone 1 - 2 To customize your phone, refer to Customizing Your Phone on page 1-1 . To read about the phone’s basic features, refer to Using the Basic Features of Your Phone on page 3-1 . To re ad about the phone’s advanced features, refer to Using the Advanced Features of Your Phone on page 4-1 . To [...]

Getting Started with Y our Phone 1 - 3 2 Arrow Keys Scroll through displayed informa tio n. Select a field of displayed data. Delete displayed data. 3 Feature Keys: Allow you to quickly a ccess important feat ures with a single press. 4 Microphone Mute Mutes audio transmissi on loca lly during calls and conferences. 5 Headset Allows you to place an[...]

User Guide for the SoundPoint IP 670 Desktop Phone 1 - 4 9 Dial Pad Provides the 10 digits, the alphab etic characters, and special characters available in context-sensitive applications. 10 Hold Holds an active call or resumes a held call. 1 1 S peaker For ringer and hands-free audio output. 12 Soft Keys These keys are autom atically labeled to id[...]

Getting Started with Y our Phone 1 - 5 Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) V oice mail/T ext messages S pee d dial Ringing Call in progress with HD V oice Call in progress Call Forward Held/On Hold Line Do Not Dis[...]

User Guide for the SoundPoint IP 670 Desktop Phone 1 - 6 Before Y ou Use Y our Phone This section includes information on how to navigate the phone’s menus, how to enter data, how to read the phone’s in formation status bar, and how to clean the color LCD display. Using the Navigation Keys To navigate menus and enter data, use these tips: Note [...]

Getting Started with Y our Phone 1 - 7 Information Status The top line of the screen (or gr aphic display) shows status information. It scrolls verticall y if there is more than one message. The information bar also shows items such as time and date, do not disturb (shown below), and missed calls. Cleaning the LCD Glass Clean the glass with a clean[...]

User Guide for the SoundPoint IP 670 Desktop Phone 1 - 8 Registering Y our Phone Generally, your phone will be de ployed with multiple other phones. In this case, your system administrator wi ll configure the phone parameters beforehand, so that once it is set up, it will be r egistered and ready to use. If your phone is not part of a large de ploy[...]

Getting Started with Y our Phone 1 - 9 2 In the Address Bar of your Web Browser, enter the IP address of your phone. The IP address is four sets of numbers separated by periods. For example, if your phone’s IP addr ess is 123.22.3.4, enter 123.22.3.4 in the address bar. 3P r e s s t h e Enter key. 4 From the Web Configuration Utility log in scree[...]

User Guide for the SoundPoint IP 670 Desktop Phone 1 - 10[...]

2 - 1 2 Customizing Y our Phone You can customize your Polycom® So undPoint IP 670 desktop phone by adjusting settings such as: time and da te, display contrast, and ring type. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from differ ent contacts in different ways. This chapter provides[...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 2 You can select from various formats for th e time and date display. You can also disable the time and date so they do not display on the phone. T o configure the time and date formats: 1. Press . 2. Select Settings > Basic > Preferences > Time & Date . 3. Select from Clock Date, [...]

Customizing Y our Phone 2 - 3 2. Select Settings > Basic > Contrast . 3. Press the Up or Down soft keys, or the volume keys, to incr ease or decrease the display contrast. 4. Press the Ok soft key to accept y our changes. 5. Press to return to the idle screen. T o adjust the contrast on the expansion modu le: Perform the same steps as above, [...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 4 T o modify the backlight intensity: 1. Press . 2. Select Settings > Basic > Backlight Intensity . 3. Select Backlight On Int ensity . 4. Scroll to select high (default), medium, low, or off, and then press the Select soft key. Press the Save soft key to accept your changes. 5. Select Ba[...]

Customizing Y our Phone 2 - 5 8. To increase or decrease the maximum backlight intensity on the phone’s display, press the Up or Down soft keys. To increase or decrease the maximu m backlight intensity on the expansion module, press the Up or Down soft keys on the expansion module. The backlight intensit ies for the On and Idle modes, as we ll as[...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 6 To use Headset Me mory Mode, you mu st enable, and then activa te, Headset Memory Mode. When Headset Memory Mo de is activated, the Headset key flashes. T o enable Headset Memor y Mode: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Headset Memory 3. Scroll to se[...]

Customizing Y our Phone 2 - 7 T o select a headset that suppor t s electronic hookswitch: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Analog Headset . 3. Scroll to select your headset, and then press the Select soft ke y. 4. Press to return to the idle screen. Selecting the Ring T ype You can select different ring t[...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 8 6. Press to return to the idle screen. Changing the Audible Ringer The SoundPoint IP 670 phone can play th e audible ringer of an incoming call through any of its alerting destinations : the speaker, the handset, the headset (if enabled), or the active destination. T o change the audible ring[...]

Customizing Y our Phone 2 - 9 Changing the Language The SoundPoint IP 670 phone supports many languages. T o change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language . 3. Scroll to highlight the language you wa nt. You can choose from Chinese, Danish , Dutch, English (Canada), English (United Kingdom), English (U[...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 10 Changing the Graphic Display Background You can change the picture or design that appears on the gr aphic display. A default background displays when th e phone starts up (shown below). For more information on selections, contact your system administrator. T o change the graphic display back[...]

Customizing Y our Phone 2 - 11 4. Press the Select soft key to change to the highlighted background. 5. Press to return to the idle screen. Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic disp lay. A default soft key label col or displays wh en th e phone starts up (shown below). For more inform[...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 12 4. Press to return to the idle screen. Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all calling modes. You can still hear all other p[...]

Customizing Y our Phone 2 - 13 • To return the ca ll, press the Di al soft key. • To view information about the call, press press the More soft key follow ed by the Info soft key. • To store the contact in the Contact Directory, press the More soft key followed by the Save soft key. • To delete th e call from li st, press t he More soft key[...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 14 Adding Contacts You can add contacts to your contact di rectory manually, from a call list, or from your corporate directory (if enabled). Adding Contacts Manually T o add a contact to the local contact director y manually: 1. Press . 2. Select Contact Dire ctory . 3. Press the More soft key[...]

Customizing Y our Phone 2 - 15 8. (Optional.) Change the Ring Type and Divert Contact. These fields may be left blank. For more information on setting the Ring Type field, refer to Distinguis hing Calls on page 2-21 . For more information on diverting contacts, refer to Diverting Calls on page 2-23 . 9. (Optional.) Change the Auto Reject, Auto Div [...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 16 3. Press the More soft key, and then the Save soft key to save the contact in the phone’s directory. 4. Press to return to the idle screen. Adding Contacts From the Corpora te Director y T o add a contact to your local contact director y from the corporate d irector y: 1. Press . 2. Select[...]

Customizing Y our Phone 2 - 17 Editing Contacts T o edit a contact in the local contact d irector y: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Edit soft key 5. Edit the contact information. 6. Press the Save soft key to accept your c[...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 18 5. Press to return to the idle screen. Placing Calls to Contacts Placing Calls From the Contact Director y T o place a call to a contact in the local contact director y: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and t[...]

Customizing Y our Phone 2 - 19 Searching for Contacts You can search for contacts in the lo cal contact directory and the corporate directory. Searching the Contact Director y T o search for a contact in the local contact director y: 1. Press . 2. Select Contact Dire ctory . 3. Press the More soft key, and then the Search soft key. 4. Using the dia[...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 20 3. Search for the contact in one of the following ways: — In the search line, enter the first fe w cha racters of the contacts’s last name using the dial pad. For example, to search for Carol Wo ller, enter wo in the search line. Press the Submit soft key. In this example, Carol Woller a[...]

Customizing Y our Phone 2 - 21 — Press the AdvFind soft key, enter searc h values in the displayed fields. For example, enter Byron Smith as the first na me and last nam e. Press the Submit s o f t k e y . I n t h i s e x a m p l e , Byron Smith appears in the search result s. You can dial any successful matches fr om the resulting information on[...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 22 T o set a distinctive ri ng type for a contact: 1. Press . 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Edit soft key, and then scroll down to the Ring Type field. 5. Navigate Left or Right[...]

Customizing Y our Phone 2 - 23 4. Press the Edit soft key, and then scroll down to the Auto Reject field. 5. Toggle to select Enabled. 6. Press the Save soft key to accept your changes. 7. Press to return to the idle screen. Diver ting Calls You can customize your phone so incoming calls from a particular contact are transferred directly to a third[...]

User Guide for the SoundPoint IP 670 Desktop Phone 2 - 24 8. Press the Save soft key to accept your changes. 9. Press to return to the idle screen. System Customizations Support for multiple lines, multiple line keys per line, or shared lines can be configured by your system administrator. See your system adminis trator for details regarding these [...]

3 - 1 3 Using the Basic Features of Y our Phone Your Polycom® SoundPoint IP 670 deskto p phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place a call, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on your phone. The ac[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 2 To customize your phone, refer to Customizing Your Phone on page 2-1 . To read about the phone’s advanced features, refe r to Using the Advanced Features of Your Phone on page 4-1 . To add a SoundPoint IP Expansion Module to your SoundPoint IP 670 phone, refer to Using the SoundPoint IP Col[...]

Using the Basic Features of Y our Phone 3 - 3 T o place a call using the handset: >> Do the f ollowing steps in an y order: — Pick up the handset. — Dial the number using the dial pad. T o place a call using the Hands-Free Speakerphone: >> Do one of the following: — With the handset on-hook, press , , or the New Call soft key to o[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 4 T o place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the New Call soft key to obtain dial tone. Press . Dial the desired number using the dial pad. — With the optional headset connected , dial the desired number using the di[...]

Using the Basic Features of Y our Phone 3 - 5 • A single Line Key per line • Multiple L ine Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-1 for instructions on how to answer a call. Answering When Not in Another Call In all cases, the active call will appear on the [...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 6 T o answer a call using the Hands-Free Speakerphone: >> Do one of the following: — Press . — With the handset on-hook, press (next to the flashing green status indicator). — Press the Answer soft key. T o answer a call using the headset: >> Press . If Headset Memory Mode is [...]

Using the Basic Features of Y our Phone 3 - 7 — To answer the call, press the line key. If you hold the line key, you can bring up the caller’s information and press the Answer sof t key to answer the cal l. Ending Calls T o end a call: >> Do one of the following: — Press the End Call soft key. — Replace the handset, if you are using [...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 8 Placing Calls on Hold Dur ing a c all , pr es s o r th e Hold soft key. The hold icon will display on the line key label. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator. Multiple Calls on Hold If multiple calls are on hold on a [...]

Using the Basic Features of Y our Phone 3 - 9 Hosting Conference Calls You can create a conference with other parties using the phone’s local conference feature. You can create a c onf erence at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key. The conference management feature allows [...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 10 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press or the Confrnc so ft key again to join all parties in the conference. 5. Press or the Confrnc soft key to add another party to the confe[...]

Using the Basic Features of Y our Phone 3 - 11 6. Call the third party. 7. After the third party answers, press or the press the More soft key followed by the Confrnc soft key to join al l parties in the conference. A conference similar to this one will now exist. 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conference[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 12 T o ma nage a conference call: 1. Press the Manage soft key. The Manage Conference page appears. Press the More soft key to see the Remove , Info , and Exit so ft keys. 2. Do one of the following: — To add a new party, press the Add soft ke y. Call another party as yo u would using or the [...]

Using the Basic Features of Y our Phone 3 - 13 — To mute a party, select the party, then press the Far Mute soft ke y. The muted party can hear a ll partie s, but no party can hear the muted party. If you press instead of the Far Mute soft key, all other partie s can hear each other, but they cannot hear you. Press the UnMute soft k ey to un-mut [...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 14 — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their phone, the par ty will remain on [...]

Using the Basic Features of Y our Phone 3 - 15 T o add a par ty to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. 2. Press the New Call soft key. 3. Place a call to a new party. 4. After the new party answers, press th e Join sof[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 16 >> From the idle screen, press the Join soft key. Both conferences are joined into a single five-way conference. Splitting Conference Calls T o split a co nference call: >> From the Active Conference page, press the More soft key, and then the Split soft key to split the conferen[...]

Using the Basic Features of Y our Phone 3 - 17 Performing a Consultative T ransfer T o tr ansfer a call: 1. During a call, press the or the Trnsfer soft ke y. The active call is placed on hold. 2. Place a call to the desired re cipient of the call. Refer to Placing Calls on page 2-2 fo r calling methods. 3. As soon as you hear the ring-back sound o[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 18 Performing a Blind T ransfer T o per form a blind transfer: 1. During a call, press or the Trnsfer sof t key. 2. Press the Blind soft ke y. 3. Place a call to the desired re cipient of the call. Refer to Placing Calls on page 2-2 fo r calling methods. At this point, the call is connected to [...]

Using the Basic Features of Y our Phone 3 - 19 Static For warding T o for ward all incoming calls to another party: 1. From the idle screen, press the Forward soft key. 2. If multiple lines are configured on yo ur phone, select the line to forward from the list using and . 3. Scroll to select the forwarding type you want to change, and then press t[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 20 b If you selected No Answer , enter a number to forward all unanswered incoming calls to and how many ring s to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended. c If you selected Busy , enter a number to forward all future incoming calls to when yo[...]

Using the Basic Features of Y our Phone 3 - 21 Dynamic For warding T o for ward an incoming call to another par ty: 1. When the phone rings, press the Forward soft key. 2. Enter a number to forward the incoming call to. 3. Press the Enable soft key. The incoming call is forwarded to the other party. If ca ll forwarding is disabled, all future calls[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 22 T o disab le Do Not Disturb: >> Press again. Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the menu using and if enabled by your system administrator. When Do Not Dist urb is enabled for a partic[...]

Using the Basic Features of Y our Phone 3 - 23 2. Select Contact Dire ctory . 3. Scroll to highlight the contact. You can also use the * key to pag e up and the # key to page dow n. 4. Press the Edit soft key. 5. Do one of the following: — Enter the next available speed dial index. — Delete the existing speed dial index by using , and the n ent[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 24 5. Press the Save soft key to accept your changes. 6. Press to return to the idle screen. Using V oice Mail You can access voice mail messages from your phone (if enabled). Y our voice mail is saved in a centralized location. Your phone indicates the presence of ne w voice mail messages by a[...]

Using the Basic Features of Y our Phone 3 - 25 Locking and Unlocking the Phone Lock your phone to: • Prevent unauthorized outgoing calls. • Allow only authorized people to answer calls. • Prevent people from viewing or modifying phone displays or information (for example, menus, directory lists, call records, and speed dial keys). When your p[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 26 3. From the Advanced screen, select Change User Password. 4. From the Change User Password screen, enter your password information and press the Ent er key. Locking and Unlocking Y our Phone You can choose how you want your phone to handle incoming calls when it is locked. You can configure [...]

Using the Basic Features of Y our Phone 3 - 27 2. From the Unlock the Phone screen, enter your user password, and then press the Enter sof t key. For information on your user password, includ ing what to do if you forget it, see About Your User Password on page 3-25 . The phone unlocks. Calling and Answering from a Locked Phone From a locked phone,[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 28 (If you press the Cancel soft key instead, the Answer the Call screen disappears and the incoming ca ll window displays again). (For information on your user password, including what to do if your forget it, see About Your User Password on page 3-25 ). The call connects. Logging Into Phones [...]

Using the Basic Features of Y our Phone 3 - 29 After you use a phone, be certain to log out of the phone to prevent access to your personal settings. T o log in to a phone: 1 If the User Login screen is in view, go to step 2. If th e User Login screen isn’t in view, do one of the following: — Press the Log in soft key. — Press the Menu key, t[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 30 — Press the Log out soft ke y. — Press the Menu key, then select Features > User Login > Log out . The Logout screen displays with a con firmation message, as shown next. 2P r e s s t h e Yes soft key. Your personal profile is no longer accessi ble, and the phone displays either th[...]

Using the Basic Features of Y our Phone 3 - 31 2 Select the number yo u want to call , then press the Select soft key or the Dial key. The call is placed. Changing Y our User Password You can change your password from any phone th at you’re logged in to. T o change your u ser password: 1 L og in to any phone on your network. 2 F rom the home scre[...]

User Guide for the SoundPoint IP 670 Desktop Phone 3 - 32[...]

4 - 1 4 Using the Advanced Features of Y our Phone This chapter provides operating instruct ions for the advanced features of the Polycom® SoundPoint IP 670 phone. The topics include: • Using Multiple Ca ll Appearances • Using Buddy Lists • Recording a Call • Playing Back a Recorded Call • Broadcasti ng Messages Using Push-to-Talk and Gr[...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 2 For example, the followi ng figure shows an active call with Laur en Gates on line 3161. The following figure shows an incoming ca ll from Jack Jones on the same line. T o answer an incoming call when configured for multiple call appearances: >> Do one of the following: — Press or the[...]

Using the Advanced Featu res of Y our Phone 4 - 3 Your phone can display two call appearances at one time. If more than two calls are taking place on the same line , a counter displays on the display. Use the down arrow to access addi ti onal calls, or call appearanc es. To place an additional call on the same line, place the active call on hold, a[...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 4 Managing Buddies Manage your buddies by sel ecting the contacts whose presence you want to monitor. These contacts form your buddy status list. You add contacts to your buddy status list from your contact directory. T o add or delete a contact from your bud dy list: 1. Press . 2. Select Conta[...]

Using the Advanced Featu res of Y our Phone 4 - 5 Recording a Call If the Call Recording and Playback feature is available and you plug a removable USB flash drive into the USB port on your SoundPoin t IP 670 (shown below), you can record active calls on your phone. Recordings are stored as .wav files on the USB flash drive. You can record up to 4 [...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 6 • When the phone prompts you to answer an inc oming call If you put an active ca ll on hold, recording pauses. Recording c ontinues if the called party puts you on hold. Recording stops if all active calls end, no matter who ends the calls. If you press while recording, only the called part[...]

Using the Advanced Featu res of Y our Phone 4 - 7 For a list of supported USB devices, refer to Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 phones available from http://www.polycom.com/support/voic e/soundpoint_ip/VoIP_Technical _Bulletins_pub.html This section includes information on: • Recor[...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 8 2. Press the Record soft ke y. 3. To start recording, press the Start soft key. “*R*” appears on the graphic display while the phone records. If you press the Back soft key, you can access the top-le vel soft keys ( for example, Hold , En dCall , Trnsf er , and Confrnc ). You must naviga [...]

Using the Advanced Featu res of Y our Phone 4 - 9 Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, record ing continues with the same .wav file. T o pause a record ing: >> Press the Pause soft key. “*P*” appears when you pause recording. T o res ume a recording: >[...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 10 Playing Back a Recorded Call If the Call Recording and Playback feat ure is available, and a removable USB flash drive is plug ged into the USB port of your SoundPoint IP 670, you can play back calls that yo u recorded on your phone. You can browse the recorded files, stored as .wav file s o[...]

Using the Advanced Featu res of Y our Phone 4 - 11 This section includes information on: • Browsing Recorded Calls • Playing Back Recorded Calls • Answering a Call While Pla ying Back Recorded Calls Browsing Recorded Calls T o brow se the recorded files: 1. Press . 2. Select Features > Removable Storage Media > Browse Recordings... You [...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 12 Playing Back Recorded Calls T o playb ack a call: 1. Follow the steps above to open the desired recording. The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear. 2. Press the Play soft key. “Pl[...]

Using the Advanced Featu res of Y our Phone 4 - 13 3. Press the Exit soft key to stop playing back the fi le. To play the file from the beginning, press Exit and repeat the steps. 4. Press to return to the idle display. Answering a Call While Play ing Back Recorded Calls If you are playing back a file and an incoming call arrives, playback pauses a[...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 14 — If you were listeni ng to the fi le through the headset, press , and then press the Answ er soft key. When the call ends, the idle display appears. If you decide to reject th e incoming call, press the Resume soft key , and playback will resu me. For more information, refer to Playing Ba[...]

Using the Advanced Featu res of Y our Phone 4 - 15 placed on hold. Phones play Priority broadcasts at the phone’s current audio level. • Emergency (for Group/Channel 25)—Broadc asts sent to Group/Channel 25 are considered Emergency broadcasts. All phones r eceive Emergency broadcasts (even if Do Not Dist urb is enabled), and play them immedia[...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 16 T o send a PTT br oadcast: 1. Press the Talk soft key to select a channel to broadcast on. 2. From the PTT Channels List screen , select the channel to send the broadcast on (as shown next). The list displays the def ault channel, the most recent channel you sent a broadcast on, and other ch[...]

Using the Advanced Featu res of Y our Phone 4 - 17 3. To start the broadcast, press and hold the Talk soft key. (You need to press the Talk soft key throughout the entire broadcast.) You’ll hear a ‘transmitting’ beep, and then th e phone displays the channel you are using (‘To:Teachers (Channel 18)’, as shown next). 4. Start talking. 5. W[...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 18 You’ll receive broadcasts on the channels you’re subscribed to as well as Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If you’ve enabled Do Not Dist urb on your phone, you’ll only receive Emergency broadcasts. Non-emergency broadcasts won’t display or p[...]

Using the Advanced Featu res of Y our Phone 4 - 19 Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk so f t k e y , o r b y t a p p i n g t h e End PTT soft key. After you end a broadcast, the channel remains open so others can respond. If you release the Talk soft key without pre ssing the End PTT soft key: • You can resume[...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 20 T o update the default channel: 1. Press , then select Settings > Basic > Preferences > Paging/PTT Confi guration > PTT Push to Talk . 2. Press the Edit soft key. 3. Enter the new default channel. 4. Press the Ok soft key. Updating Channel Subscriptions You can subscribe to any c[...]

Using the Advanced Featu res of Y our Phone 4 - 21 T o allow or disallow PTT broadca sts to play during an active call: 1. Press , then select Settings > Basic > Preferences > Paging/PTT Confi guration > PTT Push to Talk . 2. From the PTT Channel Configuration screen, use the down arrow key to locate Accept While Busy , then pre ss the [...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 22 T o send a page: 1. To send a page, p ress the Paging soft key. 2. From the Paging Groups List screen, sele ct the paging group to send the page to (as shown next). The list displays the def ault paging group, the most re cent group you paged, and other paging group that you can page. In the[...]

Using the Advanced Featu res of Y our Phone 4 - 23 Just before the page starts, you’ll he ar an alert tone, and then the page starts (as shown next). 4. Start talking. 5. To end the page, pre ss the End Page soft key. Receiving Pag es To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a p[...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 24 • If your phone isn’t allowed to receive pages during active calls, the page displays as a Pending page. To listen to the page, select the page and press the Select soft key. Or, hold or end the call. You can listen to the page by resuming it. This will place the active call on hold. If [...]

Using the Advanced Featu res of Y our Phone 4 - 25 3. Enter the number of the new default paging group, then press the Ok soft key. Updating Paging Group Subscriptions By de f au l t, y o u’ r e s ub s cr ib e d t o P a gi ng Groups 1, 24, and 25. This mean s that you can send pages to and receive pages sent to these groups. You can change which [...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 26 3. From the Accept While Busy screen, use the left or right arrow key to select Enabled or Disabled , then press the Ok soft key. The default setting is Disabled . When enabled, your phone will accept and play pages while you’re in an active call. Whe n disabled, your phone won’t play pa[...]

Using the Advanced Featu res of Y our Phone 4 - 27 2. Select Settings > Basic > Update Configur ation . “Are you sure?” appears on the screen. 3. If you still want to updat e the configuration, press the Yes soft key. The configuration is updated. On occasion, your phone may restart depending on which configuration parameters have changed[...]

User Guide for the SoundPoint IP 670 Desktop Phone 4 - 28[...]

5 - 1 5 Using the SoundPoint IP Color Expansion Module This chapter provides basic installation and operati ng instructions and information for obtaining the best performance with the Polycom® SoundPoint IP Color Expansion Module. Each SoundPoint IP Color Expansion Module enhances the use r interface of the SoundPoint IP 670 phone with a hi gh-res[...]

User Guide for the SoundPoint IP 670 Desktop Phone 5 - 2 Connecting the SoundPoint IP Color Expansion Module This section describes how to attach the SoundPoint IP Color Expansion Module to your SoundPoint IP 670 phone. You can attach up to three SoundPoint IP Color Expansion Modules. T o connect a SoundPoint IP Color Expansion Module to your phone[...]

Using the SoundPoint IP Color Expansion Module 5 - 3 Features of the SoundPoint IP Color Expansion Module The features of the SoundPoint IP Color Expansion Module are: 5 1 4 2 32 Item Description 1 Power Contact Not visible when you connect the SoundPoint IP Color Expansion Module to the p hone. Power automatically tra nsfers from the ho st phone t[...]

User Guide for the SoundPoint IP 670 Desktop Phone 5 - 4 Adjusting the Display Contrast To adjust the display contrast on a So undPoint IP Color Expansion Module, refer to Changing the Display Contrast on page 2-2 . Adjusting the Backlight Intensity To adjust the backlight intensity on a SoundPoint IP Color Expansion Module, refer to Changing the B[...]

Using the SoundPoint IP Color Expansion Module 5 - 5 Placing Calls When you connect a SoundPoint IP Co lor Expansion Module to your phone, you can place a call using one of the Line Keys. T o place a call using a SoundPoint IP Color Expansion Module Line Key: >> Press the assigned directly opposite the number on the graphic display. For more [...]

User Guide for the SoundPoint IP 670 Desktop Phone 5 - 6 For example, in the figure below, press the fourth Line Key to dial home. T o assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact di rectory is automa tically opened allowing contact information to be added. 2. Press the More soft key. 3. Press the [...]

Using the SoundPoint IP Color Expansion Module 5 - 7 7. Press the Save soft key to accept your changes. 8. Press to return to the idle screen. For more information on assigning speed dial keys, re fer to Assi gning Speed Dial Keys on page 3-2 2 . Using the Busy Lamp Field The busy lamp field (BLF) feature allo ws you to monitor the hook status and [...]

User Guide for the SoundPoint IP 670 Desktop Phone 5 - 8[...]

6 - 1 6 T roubleshooting Y our Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter wh en you use your Polycom® SoundPoint IP 670 phone. The tables in this chapte r list possible trouble symptoms, the likely causes of these problems, and the recommend ed corrective actions to take. The[...]

User Guide for the SoundPoint IP 670 Desktop Phone 6 - 2 Power and Star tup Controls Symptom Problem Corrective Action There are power issues. The Sound Point IP 670 phone has no power . Do one of the following: • Check if the phone is properly plugged into a functional AC outlet. • If using PoE, check that the ethernet cable is properly plugge[...]

T r oubleshooting Y our Phone 6 - 3 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP 670 phone is not in an active state. Do one of the following: • Press the keys more slowly . • T o confirm that the line is active, press the Menu key , and then select Status [...]

User Guide for the SoundPoint IP 670 Desktop Phone 6 - 4 Audio Calling Symptom Problem Corrective Action There is no audio on the headset. The connections are not co rrect. Do one of the following: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/[...]

T r oubleshooting Y our Phone 6 - 5 The phone does not ring. Ring volume is low . Do one of the following: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check the Alerting Destination from Menu > Ba sic > Set tings > Preferences > Aud ible Ringer . Outbound or inbound calling is unsuccessful. Do[...]

User Guide for the SoundPoint IP 670 Desktop Phone 6 - 6 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. The expansion module is not working. Power is not correctly applied to the SoundPoint IP 670 phone or the SoundPoint IP Color Expansion Module. Do one of the following: •[...]

T r oubleshooting Y our Phone 6 - 7 Productivity Suite T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, speaker, hand set, thir d-party headset (if present), keypad mappings, and color LCD displa[...]

User Guide for the SoundPoint IP 670 Desktop Phone 6 - 8[...]

Safety Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United States, [...]

User Guide SoundPoint IP Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase fr om Polycom or its aut[...]

Safety Notices Safety Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se unde sired o[...]

User Guide SoundPoint IP Safety Notices - 4 Safety and Compli ance (continued) CE and VCCI Mark This SoundPoint IP 670 SIP is marked with the CE ma rk. This mark indicates compliance with EC Directory 1995/5/EC. A full copy of the Declaratio n of Conformity c an be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. WARNING E[...]

Safety Notices Safety Notices - 5 Polycom Take Back In addition to any manda ted take back requirement, Polyco m offers free recycling of its branded products to business users. Detailed information is available at http://www.polycom.eu/document s/company/about_us/producer_ responsib ility_statement.pdf. New Zealand Telep ermit Polycom SoundPoint I[...]

User Guide SoundPoint IP Safety Notices - 6[...]

End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pa cific or Polycom, Inc., for the Polycom Software Pro[...]

2.6 Copyright. All title and copyrights in and to the Softwa re Product (including, but not limited to, any images, photographs, animations, vide o, audio, music, text, and “applets” incorporated into the Software Product), the accompanying pri nted material s, and any copies of the Software Product are owned by Polycom or its suppliers. The So[...]

refund the purchase pri ce paid by you for any d efect ive software product which is returned to Polycom wit h a cop y of yo ur r ece ip t, o r to rep la ce a ny d ef e ctive media with software wh ich substantially conforms to applicable Polycom published specificat ions. Any replacement Software Product will be warranted for the remainder of the [...]

not located in, under the control of, or a national or resi dent of any such country or on any such list. If you obtained this Software Product outside of the United St ates, you ar e also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law. This A[...]